Customer Service Assistant x 2
6 days ago
Basingstoke
Customer Services / Data skills Temporary Customer Service Representative (10-Month Contract) - Basingstoke - £15 per hour Are you an organised, people-focused professional who thrives in a fast-paced customer environment? Our client is looking for a Customer Service Representative to support UK-wide clinical and industrial customers for a 10-month temporary assignment. This role is based in Basingstoke, with plenty of available parking You’ll play a key part in ensuring customers receive exceptional service - from managing orders and resolving delivery queries to coordinating with internal teams to keep everything running smoothly. What You’ll Be Doing • Managing customer data - keeping records accurate and up to date for compliance and audit purposes., • Processing quotations & orders - raising quotes, orders and schedule agreements to agreed service levels., • Handling customer enquiries - providing friendly, efficient support via phone and email., • Working cross-functionally - collaborating with distribution, planning, finance and sales operations to resolve issues and manage expectations., • Investigating queries & complaints - taking ownership and ensuring swift resolution., • Tracking deliveries - liaising with courier partners and monitoring shipment progress., • Supporting daily operations - contributing to daily meetings and managing shared inboxes., • Maintaining performance targets - helping achieve Lines On Time In Full (LOTIF) goals., • Promoting safety & compliance - following company policies and encouraging safe working practices., • What We’re Looking For, • Customer service experience - ideally in a team-based, customer-facing environment., • Strong communication skills - confident, clear and professional., • Excellent organisation & attention to detail - able to manage multiple tasks accurately., • Problem-solving mindset - proactive and solutions-focused., • SAP experience - desirable but not essential., • Good MS Word & Excel skills - intermediate to advanced level., • Pharmaceutical or scientific industry exposure (preferred but not required)., • What’s On Offer, • £15 per hour, • 10-month temporary contract, • Basingstoke location with parking, • Supportive team environment, • Opportunity to gain experience in a leading scientific/industrial organisationIf you feel you have the required skills to be able to 'hit the ground running' in this role - please apply, and we will be in touch to discuss further. # 4797671