BTL support analyst
hace 8 días
Harrow
Job Title: BTL Support Analyst Location: West LondonSalary: £27,500 per annumEmployment Type: PermanentSector: International Banking About the Role An international bank based in West London is seeking a BTL Support Analyst to join its Intermediary Services team. This permanent role offers an excellent opportunity to support the growth of the Bank's Buy-to-Let (BTL) mortgage business by working closely with brokers, internal sales teams, and key stakeholders to deliver a seamless end-to-end customer journey. Reporting to the Head of Intermediary Services, you will play a vital role in managing the BTL pipeline, supporting case origination, and ensuring efficient progression from packaging through to completion. Key Responsibilities * Support Buy-to-Let sales activity by providing excellent service to brokers and customers, while managing the internal execution process * Act as the key liaison point for intermediaries, ensuring smooth progression of cases through packaging, review, valuation, and completion stages * Build and maintain strong relationships with brokers, keeping them informed of products, lending criteria, and packaging requirements * Provide regular updates to Business Development Managers (BDMs) and brokers on case progress, outstanding actions, and escalations * Maintain key management information (MI) to track and demonstrate progress across the sales pipeline * Efficiently manage the business pipeline by diarising, monitoring milestones, and following up on leads * Support brokers with case submissions, ensuring quality and accuracy of applications * Liaise closely with internal stakeholders including Sales, Products, Underwriting, Credit Administration, and Intermediary Business Delivery * Ensure full compliance with bank policies, procedures, and relevant regulatory requirements * Undertake general administration, reporting, and communication duties * Occasionally attend business meetings, networking events, or industry functions to promote brand awareness and identify new opportunities * Carry out any additional responsibilities as delegated by line management Skills & Experience Required * Proven experience in Buy-to-Let mortgages and intermediary-based lending * Strong relationship management and business execution capability * Good understanding of the mortgage marketplace and broker environment * Experience liaising with multiple internal and external stakeholders * Sound understanding of the regulatory environment and its impact on mortgage business * Ability to manage multiple cases simultaneously and work under pressure * Strong organisational, communication, and interpersonal skills * Self-motivated, able to work on own initiative, and adaptable to change * Methodical, tactical, and commercially aware approach with a collaborative mindset Why Apply? This is an excellent opportunity to join a well-established international bank, offering stability, exposure to the Buy-to-Let mortgage market, and the chance to build strong industry relationships within a supportive team environment. If you'd like, I can: