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Join Kainos and Shape the FutureAt Kainos, we're problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we're transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.We believe in a people-first culture , where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you'll be part of a diverse, ambitious team that celebrates creativity and collaboration.Ready to make your mark? Join us and be part of something bigger.As a Senior Software Service Manager, you will assist in the direction and management of Software Support Services across assigned areas of ownership. This will include overseeing other members of the service team including service mangers, identifying future enhancements to process and systems and fostering strong client relationships to explore opportunities to win follow on business with existing customers. You will also work closely with the Principal service manager in identifying opportunities across a range of areas within your assigned area of ownership. This is a full-time, permanent opportunity (no contracting role available).Minimum requirements:Extensive experience working in a commercial environment (consulting) in software service delivery.A thorough understanding of service management, with demonstrable success in a service management role.Experience with working with UK public sector (central government) and understanding of GDS standards .Active Security Clearance .Experience of setting up a support service and/or service transition .Experience of adhering to the disciplines and quality standards of service and project management, ideally with a good understanding of ISO2000 standard .Minimum accreditation of ITIL foundation or similar.Evidence of developing and managing sound client-supplier relationships and good knowledge of at least one industry vertical (e.g., Financial Services, Health, or Government).Broad technology experienc e, awareness of current technology trends and a sound understanding of contemporary software engineering practices and behaviours.Desirable:Experience of working with key ITSM for example ServiceNow.Evidence of securing significant follow-on business with an existing client.Intermediary level accreditation in ITIL or similar.The successful candidate will exhibit the following:DeliveryOversee a multi-disciplined service team with a customer centric support approach across multiple locations, focused on service availability, reliability, and performance.Ensures all service and support functions remain responsive to customer needs.Ensures regular reporting to clients and Kainos management; leads client service review meetings and internal support reviews.Evaluates factors and risks that impact on services , operational processes, resources, and strategic direction to enable most appropriate route of change.Manages the financial aspects of projects including forecasting, reporting, and invoicing.Manages incident escalations - escalating within Kainos and third parties as appropriate.Demonstrable awareness of business and operational environments into which solutions have been delivered.Ensures that a programme of continual service improvement is put in place across the wider service delivery function.Business Development & Account ManagementSupport future growth by working closely with Principal Service mangers and the relevant Business Development leads, assisting where required with the sales/procurement cycle to best position Kainos to win profitable new business.Work closely with the Managed Service Leadership team making a key contribution towards bid content, collateral creation, and client presentations.Promote successes Kainos-wide, to our customers and to the market, through case studies, award submissions, blogs, tweets.Experience in negotiating Service Level Agreements , support contracts and third-party contracts.Takes responsibility in devising and costing viable , winning solutions, and contributing towards account planning, QBR and the Customer Engagement process.TeamMotivate and empower teams to create a positive and creative culture for our people to perform well, learn and grow.Ensure all team members have clear goals, receive regular feedback, and have timely and constructive appraisals .Ensure team members have learning and development objectives to acquire and maintain the skills necessary for the relevant service.Have responsibility for staffing team s and on-boarding of new team members.Build and maintain constructive and collaborative relationships with the client, other suppliers, and third-party stakeholders.GovernanceEnsure appropriate service governance arrangements and technical quality standards are developed and followed throughout the project lifecycle.Effectively manage service risks and issues, escalating where appropriate.Comply, and ensures team members comply, with all confidentiality and non-disclosure policies and agreements and ensure the security of information, always.Work with quality compliance and external auditors to ensure Kainos meets these standards for accreditation.Professional Development and GrowthContribute to continuous improvemen t initiatives within the Management and Leadership Capability.Understand current thinking from the Technology, Experience Design and Consulting capabilities and drive alignment accordingly.Encourage innovation in technology and process within and beyond the Managed Service Practice.Proactively assist with recruitment activities to enable stable organisational growth.Embracing our differencesAt Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field.Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out.We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.TPBN1_UKTJ

Join Kainos and Shape the FutureAt Kainos, we're problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we're transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.We believe in a people-first culture , where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you'll be part of a diverse, ambitious team that celebrates creativity and collaboration.Ready to make your mark? Join us and be part of something bigger.As a Software Service Manager, you will be responsible for managing the day-to-day delivery of software support services , as well as engaging in relevant client-relationships , across a variety of projects. This will include managing people , resources, finances, and reporting while ensuring adherence to robust quality standards including but not limited to ISO20000. You will also assist the senior management team with business growth within existing accounts as well as supporting business development activity for potential new clients.Minimum requirements:Experience working in a commercial IT (software) environment , with a thorough understanding of service management.Eligibility for security clearance is a must.Experience of adhering to the disciplines and quality standards of service and project management, ideally with a good understanding of ISO2000 standard.Evidence of developing and managing sound client-supplier relationships .Considerable experience in a relevant technical environment.Experience of facilitating workshops and discussion.Ability to make sensible decisions under pressure taking a balanced view of client demands and Kainos commercials.Desirable:Experience of working with key ITSM for example ServiceNowAccreditation of ITIL foundation or similar.The successful candidate will exhibit the following:DeliveryManage the transition of projects from the development environment into support and project manage minor development/service work.Function as a key interface between technical, functional and client teams.Develop, implement, and maintain service standards and procedures for the Managed Services Practice.Support the Senior Service Manager in all aspects of service delivery i ncluding contractual service level agreements, staff planning, financial operations and customer satisfaction.Manage blended service teams across multiple locations working in collaboration with client and partner resources to share knowledge, meet requirements and continually improve service.Ensure regular reporting to clients and Kainos management via client service meetings and internal support reviews.Manage incident escalations - escalating to Kainos senior management as appropriate.Business Development & Account ManagementSound commercial awareness of client and service dynamics with demonstrable evidence of building client relationships .Support future growth by working closely with Senior Service mangers assisting where required with the sales/procurement cycle to best position Kainos to win profitable new business.Understand the contracts and commercial terms applied to our services ensuring Kainos is not compromised by non-compliance.Support Senior Service Manager in negotiating Service Level Agreements , support contracts and third-party contracts.TeamMotivate and empower teams to create a positive and creative culture for our people to perform well, learn and grow.Ensure all team members have clear goals, receive regular feedback, and have timely and constructive appraisals.Ensure team members have learning and development objectives to acquire and maintain the skills necessary for the relevant service.Have responsibility for staffing teams and on-boarding of new team members.Build and maintain constructive and collaborative relationships with the client, other suppliers, and third-party stakeholders.GovernanceEnsure appropriate service governance arrangements and technical quality standards are implemented and followed throughout the project lifecycle.Effectively manage service risks and issues , escalating where appropriate.Comply, and ensures team members comply, with all confidentiality and non-disclosure policies and agreements and ensure the security of information, always.Work with quality compliance and external auditors to ensure Kainos meets these standards for accreditation.Professional Development and GrowthContribute to continuous improvement initiatives within the Management and Leadership Capability.Encourage innovation in technology and process within and beyond the Managed Service Practice.Proactively assist with recruitment activities to enable stable organisational growth.Embracing our differencesAt Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field.Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out.We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.TPBN1_UKTJ

Project And Quality Site Manager £50,000 - £60,000 + BenefitsGreater Belfast areaFull - Time / PermanentA specialist manufacturing and installation contractor is hiring a Project & Quality Site Manager to lead engineering teams across commercial and industrial projects. The role focuses on safe, efficient, high-quality installations, including industrial doors, roller shutters, loading bay systems, aluminium shopfronts, and security access solutions.YOUR NEW ROLE Lead and coordinate engineers across multiple sitesOversee installation through to completion and handoverKeep projects on programme and within scopeIdentify issues early and implement solutionsMaintain quality standards and carry out site inspectionsAct as the link between site teams, office, and clientsPlan labour, materials, and access requirementsManage onboarding and performance reviewsEnsure RAMS and health & safety complianceOversee snagging and final handoversABOUT YOU Experience in site management (construction, industrial doors, faades, fenestration, or similar)Strong leadership of engineers/subcontractorsAble to read technical drawingsCSCS Card is essential and SSSTS/SMSTS preferredOrganised, proactive, solutions-focusedStrong communication across site and officeSALARY AND BENEFITS £50,000 - £60,000 depending on experienceKey leadership role in a growing businessOwnership of project deliveryTraining and developmentSupportive working environmentReference Number: 2SMDTo be considered for this position or other opportunities, contact Tash Johnson at Equal Resourcing Ltd or click "Apply Now."Equal Resourcing Ltd is serving as a recruitment agency for this job opening. Your application implies your consent for us to process your data and communicate with you concerning this application and associated services, in compliance with GDPR regulations.Equal Resourcing Ltd may use AI-assisted tools to support internal administrative tasks and document drafting. We do not upload personal data or use AI tools to make hiring decisions.Our client can only consider applications from candidates with a valid legal right to work in the United Kingdom.To view a list of job openings, please visit the Equal Resourcing Ltd website.Please note that not all recruitment positions are listed. For the most current opportunities, we recommend contacting us directly.TPBN1_UKTJ

JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.SUMMARY OF POSITION:Assist the Regional Workplace Manager in the delivery of the day-to-day facility operations, services, and maintenance activities at the assigned location(s). The position ensures assets are operated and maintained in a cost effective non-impacted manner while providing a safe, clean, and comfortable work environment. Assist in the achievement of Key Performance Indicators and operational targets for the responsible location(s) and wider account. Perform duties with integrity & diligence in a professional manner. Maintenance of key client stakeholder relationships.MAJOR ACTIVITIES AND RESPONSIBLITIES :1. Client Stakeholder relationship management including senior client executives and workers council personnel where applicable.2. Immediate escalation to line management of any out of line stake holder relationships3. Provide support for guests, visitors and employees at client locations4. Receiving, dispatching and monitoring of completion of work requests to technical staff, vendors or other services providers to ensure works are completed in a timely manner and closed down on CMMS.5. Resolve problems associated with all building services including janitorial, food service, coffee services, parking, vending, badging, conference rooms, cubes as well as interior and exterior furnishings, fixtures and equipment.6. Provide direction/information to vendors, facilities staff and service providers as required ensuring excellent coordination/execution of work within Gartner environment with minimal disruption, as needed. Assist with the coordination and scheduling of maintenance activities7. Seek to continuously improve processes, systems and overall satisfaction8. Assist with budgetary requests, analysis and reporting ensuring no out of line budgetary process and results9. Act as a liaison to Jones Lang LaSalle finance team and other account team members10. Help support facility specific cost savings targets to contribute to the account achieving significant savings11. Provide facility specific assistance to the project management team as needed or requested.12. Provide support for meetings and conference room reservations, as needed and directed13. Read and understands the applicable Service Level Agreements, help achieve the Key Performance Indicators and scores favorably on the satisfaction surveys.14. Ensure appropriate follow-up with customersMINIMUM BACKGROUND REQUIREMENTS:Education & Experience:High / Secondary school, or equivalent pass, in English & Math's or 5+ years related experience in a similar position encompassing facilities/office services management and management of local and senior stakeholder relationships.Good written & oral communication skills, well-organized and with a demonstrated ability to co-ordinate, prioritize and manage under pressureSkills:Sound inter-personal / communications skills with adequate skills to perform required job functions with minimal supervision. Willingness to continuously develop and improve. Strong PC literacy and proven ability to manage daily activities using various systems, including the internet, e-mail functionsEnvironmental Conditions:Environmental conditions will be based on the job being performed and work will take place in an office setting.Location:On-site -Belfast, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .For additional details please see our career site pages for each country.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.TPBN1_UKTJ

Your new companyAn excellent opportunity has arisen to join a market-leading business operating at the forefront of commercial decarbonisation and off-site modular delivery across the UK & Ireland.This is a senior leadership role within a well-invested Offsite Modular / Decarbonisation division, overseeing the delivery of complex mechanical-led MEP solutions manufactured in Northern Ireland and delivered across multiple sectors including public, commercial, and infrastructure projects.The role would suit an experienced MEP Operations Manager or Senior Contracts Manager with a strong mechanical background, ideally from the modular MEP, energy, or commercial building services space.Your new roleAs M&E Operations Manager, you will have full ownership of the operational delivery of the Offsite Modular function, with responsibility for mechanical, electrical, BMS, and off-site assembly teams, including subcontracted labour. You will play a key role in scaling the business sustainably, improving manufacturing efficiency, refining processes, and ensuring high-quality delivery in line with programme and commercial requirements.Lead and develop the Offsite Modular operations team to deliver against current and future workloadProvide operational input into design, engineering, planning, and quality to improve delivery efficiencyRecruit, manage, and develop mechanical-led MEP teams (direct and subcontract) to support growthEnsure projects are delivered safely, on time, and to a high quality standardForecast workload and resource requirements, implementing KPIs and reporting structuresEstablish and refine assembly processes, procedures, and standardised work instructionsDrive continuous improvement across manufacturing, assembly, and logisticsImplement lean manufacturing principles to reduce waste, downtime, and handlingLiaise with wider business units in weekly project and operations meetingsMentor, coach, and upskill supervisors, operatives, and plannersChampion a culture of operational excellence, accountability, and continuous improvementWhat you'll need to succeedProven experience in an MEP Operations Manager or Senior Contracts Manager roleStrong mechanical bias, with exposure to electrical/BMS within an MEP environmentBackground in offsite modular, MEP, energy centres, or large commercial M&E projectsTrack record managing multi-disciplinary teams and complex delivery programmesStrong people management, recruitment, and leadership capabilityCommercial awareness with the ability to align operations to programme and marginExcellent communication, reporting, and stakeholder management skillsConfident working with KPIs, production metrics, and continuous improvement dataFull UK driving licenceWhat you'll get in returnThis is a chance to step into a senior role with real influence, working on high-value decarbonisation and off-site modular projects in a business that's growing fast and investing heavily in its people and facilities. You'll have autonomy to shape operations, long-term project security, and the opportunity to make a genuine impact on how work is delivered.Package & BenefitsHighly Competitive salary (DOE)Pension & life assuranceHealth cash plan & annual health checks30 days annual leave (increasing with service)Long-term career progression within a growing sectorModern facilities with a supportive, professional working cultureWhat you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.ukTPBN1_UKTJ

CreatorIQ is the operating system for creator-led growth trusted by more than 1,300 global brands and agencies. We’re on a mission to make businesses more human, and humans more impactful. We operate by our values — be intentional, pursue excellence every day, embrace the journey together, and be a good human — every day. CreatorIQ has earned the title of best companies to work for in multiple programs, including BuiltIn LA and NY. It’s been named a Fastest-Growing Company in North America on the Deloitte Technology Fast 500™ for four years, was named a leader in IDC MarketScape: Worldwide Influencer Marketing Platforms for Large Enterprises in 2025, was named a Leader by The Forrester New Wave™: Influencer Marketing Solutions, and has been consistently recognized by G2 as a Leader, and is rated 5 stars on Influencer MarketingHub. We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation, and adapt to individual work styles. We're seeking passionate, innovative minds to join our journey. Be a part of our dynamic team and let's transform the industry together! Technical Account Manager As a Technical Account Manager at CreatorIQ, you'll serve as the senior technical partner for a portfolio of enterprise customers — sitting at the intersection of Customer Experience, Product, and Engineering. This is not a revenue-carrying role; there are no quotas, no upsell targets, no commission. You're here to make customers technically successful and to serve as the internal voice of their platform health. This role is critical to ensuring enterprise customer stability, technical confidence, and operational continuity across increasingly sophisticated customer environments. You'll partner closely with Customer Success Managers to ensure your accounts are fully configured, technically sound, and accelerating toward platform outcomes. Where CSMs own the relationship and business outcomes, you own the technical depth — integrations, data flows, product configuration, API health, and escalation triage. Serve as the dedicated technical point of contact for a named portfolio of enterprise accounts, alongside their assigned CSM Conduct regular technical health reviews — assessing integration health, API usage, configuration gaps, platform adoption blockers, and integration best practices that drive enterprise customer stability Lead technical customer workshops and escalation discussions as the technical lead for assigned accounts Proactively identify technical risks before they become escalations; build remediation plans and see them through Guide customers through complex platform configurations, custom reporting setups, and integration architecture for CreatorIQ's NextGen platform Translate customer business goals into technical requirements and platform configurations within CreatorIQ Own the technical success plan for each account — documenting integration specs, data flows, custom setups, and known risks Lead customers through complex technical transformations, platform changes, and operational scaling initiatives while ensuring continuity and customer confidence Partner with the Education team to identify knowledge gaps and feed them into training content and in-app guidance improvements Serve as the internal technical advocate for your accounts — escalating product gaps, bugs, and configuration issues with well-structured context and business impact framing Coordinate technical work streams across Product Support, Engineering, Product, and Implementation to ensure enterprise issues are prioritized, communicated clearly, and driven through resolution Provide customers with structured technical updates, remediation plans, risk assessments, and realistic delivery expectations during escalations Contribute to the CS-Product escalation framework by surfacing recurring technical patterns across your portfolio and translating them into actionable product feedback Partner with Implementation during complex onboarding engagements that require advanced technical scoping or platform customization Work with Product Support to ensure Tier 2/3 issues in your accounts are resolved quickly and with full context preserved Maintain accurate documentation of each account's technical configuration, integration architecture, and open technical issues in Notion and Zendesk Contribute to internal playbooks for common technical patterns, integration scenarios, and migration edge cases Track and report on technical health signals across your portfolio — flagging accounts that are technically at-risk before churn signals surface in the CSM layer 4–7 years in a Technical Account Manager, Solutions Engineer, Technical CSM, or Senior Support Engineer role within a SaaS company Experience owning technical relationships with enterprise-tier accounts — not transactional; strategic, named accounts Demonstrated ability to work across APIs, integrations, data pipeline concepts, and SaaS platform configuration without needing Engineering to hand-hold every step Familiarity with influencer marketing, creator economy, or social media data platforms is a strong plus — but coachable domain knowledge is acceptable Bilingual in technical and business: you can explain an API authentication failure to an engineer and a workflow misconfiguration to a CMO in the same day Strong project management instincts — you track open items, set realistic timelines, and close loops without being asked twice You write well and document thoroughly — your Notion pages, Zendesk notes, and escalation briefs are clear enough that a CSM can act on them without a Slack follow-up Calm under escalation pressure; you de-escalate with data and a plan, not reassurances Comfortable working autonomously in a remote environment while staying tightly coordinated with CSMs, Product Support, and Engineering Curious about AI, automation, and how technical tooling can make customer teams more efficient Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Have 50% of the criteria? Excited about this opportunity? Passionate about what we do at CreatorIQ? Please apply! CreatorIQ is a place where everyone can grow. People: work with talented, collaborative, and friendly people who love what they do. Guidance: utilize our learning platform to fully get the training and tools you’ll need to become successful here from your first day with us. Work/life harmony: 25 days vacation, floating and set holidays, wellness allowance, and paid parental leave. Stock options as part of our equity-sharing program. Healthcare coverage, encompassing mental health, physical therapies, dental, vision, cancer coverage, and more. Comprehensive perks program providing stipends for wellness, cell phone and internet, home office setup, mental wellness, professional development, plus occasional company-funded meal opportunities throughout the year. CreatorIQ is the operating system for creator-led growth. Trusted by more than 1,300 global brands and agencies—including Burson, Delta Air Lines, Google, LVMH, Nestlé, and Sephora—CreatorIQ unifies creator marketing across paid, owned, earned, commerce, and community into one seamless, enterprise-grade ecosystem. With industry-leading intelligence infrastructure, rigorous compliance and security standards, and integrations with Meta, Snapchat, TikTok, YouTube, and more, CreatorIQ empowers brands and agencies to harness the creator economy as a strategic growth engine. CreatorIQ is a global company headquartered in Los Angeles with offices in Austin, New York, San Francisco, London, Manila, and Warsaw. Learn more at and follow us on and. At CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being intentional, pursuing excellence every day, embracing the journey together, being a good human, and staying focused on what’s important, we create an atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry. We understand that a comprehensive benefits package plays a significant role in your overall compensation. To gain more insight into the various components of our total compensation, _. AI Transparency Notice We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications and note taking during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to our _.

Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with or self-managed with the , both featuring scalable metrics (), logs (), and traces (_). We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. Engineering Manager - Platform - Usage This is a remote position. We are considering candidates in Germany, Sweden, Spain, Ireland and the UK only. The Opportunity: Application Core Services (AppCore) is a group within Platform, in the Foundations department. Foundations produces the Internal Engineering Platform (IEP) and partners closely with our Cloud, Enterprise, and Grafana teams. Our team develops the essential systems driving Grafana's business operations. We utilize the grafana.com platform to engineer bespoke integrations and solutions that unify the diverse technical ecosystem of a modern software enterprise. The team owns important domain areas that help keep both our customer workflows and internal business processes running smoothly. AppCore is made up of multiple squads, each focused on one or more of these domains. Our work includes maintaining the billing engine responsible for customer usage calculation, automating provisioning after a customer signs a contract, integrating with cloud marketplaces such as AWS, Azure, and GCP, and building and maintaining the user portal our customers rely on to manage their accounts. This is a team working at the intersection of product, platform, and business operations. The systems we build are critical to how Grafana scales. We are looking for a proven leader who enjoys guiding teams in solving complex workflow and systems problems, driving improvements in reliability and developer experience, and building software that directly supports both customers and internal stakeholders. As a company we are remote-first and global, we embrace people of different experiences and backgrounds to build diverse teams where every person brings a unique perspective to the software. Engineering Managers at Grafana also have the opportunity to contribute to Open Source communities and collaborate across teams beyond their immediate scope. What You’ll Be Doing: • Manage and grow a distributed team of engineers, conducting regular 1:1s, providing consistent feedback, and supporting individual performance and career development., • Partner with product management and engineering leadership to shape the Usage squad's roadmap, strategy, and OKRs, ensuring alignment with overall company mission and customer impact., • Guide the team through the full project lifecycle, from early technical design and scoping to delivery and post-launch iteration, ensuring high-quality and timely outcomes within the Usage domain (e.g., billing engine, cost management and billing app, reconciliation systems)., • Act as a project manager, facilitating collaboration with Product, DealOps, GTM, Pricing and Monetization, Support, and adjacent AppCore squads to remove blockers and ensure coordinated delivery across service boundaries., • Foster a high-trust, security-first team culture that embraces thoughtful AI-assisted development practices to enhance engineering workflows and eliminate toil., • Contribute to hiring and talent acquisition efforts, partnering with People Ops to attract and retain a diverse group of engineers. What Makes You a Great Fit: • Experienced in people management, including conducting regular 1:1s, delivering candid feedback, and supporting career growth and performance conversations., • You are a leader who empowers engineers, focusing on setting clear direction, aligning on outcomes, and identifying risks early rather than providing task-level oversight., • Transparent and direct by default; you advocate clearly for your reports and proactively resolve ambiguity or conflicts, especially when priorities collide., • A strong communicator who thrives in a fully remote and globally distributed environment, comfortable collaborating asynchronously across time zones and cultures., • You take initiative and can move work forward in complex, systems-focused problem spaces, such as stateful systems, eventual consistency, and reconciliation loops. Requirements: • Minimum 2 years of experience managing software engineering teams., • Prior experience as an Individual Contributor (IC) in a related engineering role for at least 3 years., • A strong software engineering background, ideally including experience in backend systems (like Go), sufficient to credibly engage in technical design discussions and challenge the team toward strong decisions., • Solid understanding of distributed systems principles, including scalability, fault tolerance, consistency, and observability., • Demonstrated ability to manage delivery across multiple concurrent projects, align stakeholders with competing priorities, and clearly communicate risks and timelines., • Comfortable working with engineering teams who have a strong sense of autonomy in their decision-making., • Deeply customer-focused, consistently grounding technical decisions in real-world user and business impact., • Comfort with AI-assisted tooling and an expectation that you are curious and comfortable integrating AI-powered tools into a team's workflow. Bonus Points For: • Experience with high-volume billing systems, usage metering, and customer-facing cost management applications (like CMAB)., • Practical experience implementing and automating complex pricing logic, promotions, discounts, rebilling, and usage forgiveness, while ensuring strong auditability., • Familiarity with cloud marketplace integrations (AWS, Azure, GCP) and compliance or system refactoring related to IT General Controls or Role-Based Access Control (RBAC)., • Experience working on SaaS provisioning, tenancy, regional expansion, plugin rollout, or customer lifecycle systems., • Experience with Kubernetes control-plane patterns, operators, reconcilers, or desired-state systems., • Familiarity with observability tooling (e.g., Grafana, Prometheus, OpenTelemetry)., • Experience contributing to or maintaining open source projects. Compensation & Rewards: In the UK, the Base compensation range for this role is GBP 103,000 - GBP 129,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: • 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose., • Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment., • Transparent Communication – Expect open decision-making and regular company-wide updates., • Innovation-Driven – Autonomy and support to ship great work and try new things., • Open Source Roots – Built on community-driven values that shape how we work., • Empowered Teams – High trust, low ego culture that values outcomes over optics., • Career Growth Pathways – Defined opportunities to grow and develop your career., • Approachable Leadership – Transparent execs who are involved, visible, and human., • Passionate People – Join a team of smart, supportive folks who care deeply about what they do., • In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it., • Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our .

PHP Laravel Software Engineer - Full Stack - 9 month Contract This is a full remote opportunity but you do need to live +/- 3 hours from GMT (UK time) for communication with the team. Cyberhawk pairs expert drone inspection services with our powerful iHawk aerial data management platform to provide reliable insight for our energy and large capital project clients. Ultimately, our software helps keep people out of danger whilst helping our clients make smarter decisions and reduce their carbon footprint. About the role: We are looking for an experienced PHP Laravel Developer to work on our cloud-based application on an initial 9 month contract. Our tech environment: Our code base is varied. We are not expecting someone to have experience across our whole stack but this gives you an idea of what we use. • Environment: PHP, Laravel, JavaScript, React, React Native, SQL (MySQL and maria DB), AWS, Azure, Docker, Git & Git Actions, GitHub Copilot, AWS SQS, MapBox and 3D visualisation with ThreeJS and Cesium., • Design patterns / Important areas: Microservices, Security, Scalability, Usability, Cloud Native, Performance, CI/CD., • Methodologies: Agile, User Centred Design. Who would be a good fit?: • A full stack engineer with PHP Laravel., • Someone who understands Front-end technologies., • Someone who understands and adheres to agile delivery processes., • Someone with good communication skills., • Someone who takes ownership, responsibility and pride in their work., • A good problem solver who is able to bring ideas and discuss with colleagues., • Someone who is confident embracing and leveraging AI but knows to find the balance of using it to empower rather than replace their existing abilities. Our values and what it is like to work at Cyberhawk: • We have a no drama way of working., • We work as one team, growing together, sharing our knowledge and skills to help us all succeed and feel valued., • We are a team who cares about the work we are doing and find it rewarding., • We value learning and seeking out new challenges and we are not afraid to make mistakes., • We are open and honest in our communication and trust and respect each other., • We strive to deliver the best results and deliver work that we are all proud of., • We enjoy our work, contribute and make ourselves heard., • More importantly, we have a laugh and fun whilst doing it! Our recruitment process: Whilst we are a forward-thinking company and are looking for candidates comfortable with leveraging AI, we hugely value human interaction and everyone’s unique style, ideas and stories. We want to hear about your projects and experiences, how you like to work and find out about you as a person. Our process is designed so that we all have a chance to make sure the fit is right for you and us. 1. Submit your CV (and a cover note if you wish). All of our applications are reviewed manually with a human eye. We will ask you some questions at this stage too so that you have a chance to tell us about yourself in your own words. 1. Initial video call with our Talent Team: A 20-30 minute conversation where we will chat about the role, what it is like to work at Cyberhawk, yourself and your experience., 2. Call with our Development Manager: A more in-depth call, discussing your skills and experience., 3. Technical chat: A 1 hour in-depth technical discussion. You will have a chance to ask questions at each stage of the interview process. We are not using recruitment agencies to recruit for this vacancy, please apply directly.

Job Title: Legal Operations Manager Reporting to: Group General Counsel Global University Systems (GUS) is an international education group that empowers students to transform their lives through education. We believe education drives careers, lives, and society forward, enabling a brighter and more sustainable future for all. Our institutions offer the broadest range of industry-relevant skills through inclusive, accessible and digital-first learning. We offer a choice of career-enhancing certificates, degrees and post-graduate level qualifications, equipping our thriving multi-national community of students for lifelong success. Our world-leading network and state-of-the-art institutions power the upskilling of our students worldwide. We are looking for an experienced Legal Operations Manager to provide critical operational support to our in‑house Legal function. This role will work closely with the Group General Counsel and Legal team to drive efficiency, consistency, and value across legal processes, systems, and ways of working. Key Responsibilities: Onboarding & Offboarding: Coordinate onboarding and offboarding of Legal team members alongside the Senior Executive Legal Assistant, including systems and process training. Legal Operations & Process Improvement: Review and optimise legal processes, embedding clear ways of working and ensuring compliance with agreed playbooks and manuals. Legal Tech & AI Enablement: Oversee the adoption and optimisation of legal technology and AI tools, working with suppliers and internal teams to ensure effective integration. Communications: Draft clear updates from the Legal team to stakeholders, covering process changes, policy updates and key initiatives. Invoice & PO Management: Manage legal invoicing queries, monitor compliance with billing guidelines, and liaise with Finance and external law firms. Knowledge Management & Training: Maintain legal knowledge hubs, templates, playbooks and matter management data. Support the delivery of training on legal processes and tools. Project Management: Support and coordinate legal operations projects aligned to priorities set by the Group General Counsel. About You Highly organised, detail‑focused and comfortable managing multiple priorities Proactive, pragmatic and solution‑oriented Strong communicator, confident working with senior stakeholders Tech‑savvy, with experience using systems such as Agresso, Sage, and iManage Collaborative and able to work effectively with Legal, Finance, IT and external law firms Strong planning, prioritisation and delivery skills Skills & Experience Experience in senior operations roles, ideally within a legal or professional services environment Strong capability in data management, MI reporting and business intelligence tools Experience with legal case management / intake systems and data governance Proven experience delivering or influencing cross‑functional operational projects Good understanding of cybersecurity and data security principles relevant to system access and data management What we offer: 25 days annual leave plus bank holidays - time to rest, recharge, and balance life beyond work. Hybrid working - most roles offer hybrid or flexible arrangements to support work-life balance. Contributory Pension Scheme - 5% personal contribution & 3% Company contribution, so you can build long-term financial security with added benefits of the company contributions. Private Medical Insurance (T&C's apply) - prioritising your wellbeing with speedy access to healthcare whenever you need support. Season Ticket Loan (T&C's apply) - spread the cost of your commute with an interest-free travel loan. Eye Care Vouchers - support for regular eye tests and essential eyewear. Training & Development opportunities (T&C's apply) - access to short courses via FutureLearn and Group-wide professional development programmes. Staff Discount Scheme - via My Rewards Hub, from various retailers – Fashion, Grocery, Health & Beauty, Travel, Automotive, Furniture, Dining, Sports and Leisure, Electronics, etc Employee Assistance Programme - confidential support for your wellbeing, whenever you need it. Refer a Friend Scheme for staff members (T&C's apply) - earn rewards for helping us bring great talent into the team If you feel this is the role you are looking for, please click below to apply for the role! We will screen all applicants and select candidates whose qualifications meet our requirements. We will carefully consider your application during the initial screening and will contact you if you are selected to continue for the next stage of the recruitment process. We wish you every success in your job search. GUS is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief. Our data privacy policy can be viewed _.

We have an exciting opportunity for a Matter Orchestration Manager to join our IT team , based in A&O Shearman's Belfast Office. Information Technology team - Belfast The core of the global technology department’s mission is to provide stable, reliable, and secure platforms and services to our partners, staff and clients and fulfil our regulatory obligations across 30+ countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies of scale. We have around 400 technologists based predominantly in the UK, Singapore and increasingly in the US. Matter Technology Platforms To own, improve and simplify the firm’s key technology ‘building blocks’ by designing, building and managing the technology platforms which are fundamental to delivering the strategic business goals. What you will do Reporting to the Head of Matter Technology Platforms, the Matter Orchestration Manager is responsible for the detailed technical design, architecture artefacts, integration planning, and deployment engineering for the firm’s matter technology systems and related applications. Working with others in the team, as well as senior stakeholders from Risk & Compliance, Finance, IT and Business Development to design and deliver a streamlined and efficient global matter workflow process that is fit for purpose for the newly integrated firm. An orchestration manager makes sure the right people, processes, technologies, and decisions come together at the right time, in the right order, to deliver an end-to-end outcome. The role produces high‑quality design and engineering outputs aligned to firmwide strategic and operational requirements, ensuring cohesive, secure, and scalable document technology solutions. They will be responsible for translation of functional requirements into architecture and design artefacts, working alongside the Matter Technologies Architect. Post design they will assume a design authority role within the governance of project and programme delivery. Expectations on the role are to be consultative in areas they are extremely competent in as along with being able to understand new technologies and working practices. Working with others in the Matter Technology Team, the role will help ensure the Risk & Compliance strategy and matter platform strategy is adequately supported by the compliance systems, working directly with the Head of Compliance, Project Management Office, and other key stakeholders to ensure timely execution of workflow rollouts and wider enhancements to the system. The orchestration manager will ensure and realize maximum value of matter technologies for the organization, from the product development process. This essentially means collaborating closely with the development team and ensuring all the product requirements are well defined and executed in time. Uses continuous improvement and process optimization skills and industry knowledge to deliver business value by identifying opportunities for improved efficiency, regulatory compliance and revenue generation. As the Matter Orchestration Manager, the candidate will be expected to develop expertise in each of the Firm's business lines and will work closely with stakeholders to understand working practices so that appropriate recommendations for change can be made. Collaborate as part of a dynamic team focused on developing and maintaining the company's Intapp suite of products. You'll work closely with product owners, application developers, and other stakeholders to implement technical changes, build integrations and troubleshoot complex issues. Lead on project specific items, enhancements and BAU tasks as a hands-on technical lead, supporting numerous improvements to enhance our firm's Risk Business applications. The role involves supporting the firm's Intapp Open product suite modules, such as Intake, Conflicts, Terms, Walls, as well as other matter lifecycle related applications as required. Collaborate with senior stakeholders and technical resources from Enterprise Architecture, Enterprise Applications, Information Security, Data Governance and Technology Services to ensure that solutions are designed and deployed in alignment with the firm’s IT processes, policies and controls. This includes continuous improvement initiatives, project work, and day-to-day support tasks. You will play a crucial role in designing and implementing technical updates, improving workflows, and making recommendations to enhance operational effectiveness. Develop customer relationships with fee earners and business teams to manage the delivery of ensuring the matter workflow platform orchestrates, automates, and governs end‑to‑end processes to deliver efficient, transparent, and compliant matter progression. What you will have Experience: Substantial experience in technical SME / product lead roles within a Risk and Compliance systems world, IE New Business Intake systems, Walls and Terms technologies, preferably within a legal services or professional services. Hands-on experience with Intapp products including configuration, integration, and optimization. Excellent understanding of the Intapp suite of matter management technologies on which the current A&O Shearman matter inception process is implemented. Knowledge of legal and regulatory requirements related to matter workflow technologies and experience in implementing compliance and risk management practices. Demonstrates an ability to quickly understand the key component steps and interfaces within operational business processes and model new processes/procedures Exposure to supporting multiple cloud, on premise hybrid applications with SSO & Integrations. With recent experience in migrating workloads to a cloud environments. Knowledge of integration strategies for connecting Intapp platforms with other legal technology applications (e.g., practice management, document management, knowledge management etc.). Understanding of designing and configuring within workflow technologies. A good understand of business reading process maps and gathered requirements and turn them into streamlined configuration and systems. Ability to learn, support, and cover multiple existing and new legal on prem, hybrid & cloud applications. Any of the following would be beneficial as well as Intapp; Dynamics or Peppermint of other CRM experience an advantage. Direct or related experience of managing business change within a shared services environment with strong focus on standardization and optimization, preferably within the legal or professional services sector. Demonstrable experience of working on complex, large-scale business transformation within a global organization. And proven experience in managing and implementing technology solutions. Excellent communication skills both oral and written, with an ability to bring clarity to an operational environment with complex influencing factors. Knowledge of current IT and workflow trends and technology innovations and understanding of alternative matter inception technologies. Good attention to detail whilst being a logical thinker, clear communicator and possesses strong interpersonal skills. At least 8 years background in the IT industry, with experience managing workflow systems or processes. Personal: Proven stakeholder engagement and communication skills. Proven business acumen and ability to understand how they add value to the function, firm or clients. Able to liaise and influence senior stakeholders within the firm. Possesses strong customer mindset and a desire to deliver world-class service outcomes. Effective problem solving, planning and decision-making skills in a complex environment. Tactful and diplomatic when in pressured situations, with ability to challenge and motivate others. Promotes the firm's values at all times and is comfortable working with a wide range of people and departments. What we can offer you We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, online discounts and lifestyle management services. We recognise the value of flexible working and embrace hybrid working, so that we can learn, grow and succeed together. Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. About A&O Shearman A&O Shearman is a new global industry-leading law firm, with nearly 50 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world’s most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the world’s leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients. Whether you're helping clients solve complex challenges, transforming the ways we manage our business, or ensuring the smooth-running of our operations, this is an environment where you can belong and excel. We provide first-rate training and development, we are committed to an inclusive environment, and we provide support and ways of working that help you optimise your wellbeing. What truly defines a career with us? We recruit the best and ask for the best of you. And together, we will redefine success.

SITE ADMINISTRATOR - Contract: Part time, Temporary 3 days p/w until Sept 2026 - Tue, Wed, Thur 8am - 4.30pm Location: Belfast, BT2 As we near completion on our exiting Dublin Road project, we are looking for the assistance of an experienced Site Administrator on a temporary basis, who will support the site team, whilst establishing strong working relationships across the project and wider division. Our Site Administrators, are the backbone of our operations, providing dedicated administrative support and taking on essential day-to-day tasks. Your role is pivotal in ensuring our projects run smoothly and efficiently. Candidates should have great interpersonal skills and be confident communicators, as well as adept at multitasking in a fast-paced environment. Flexible hours may be considered for the right candidate. The ideal candidate will have demonstrable experience in a similar Administrator role. Typical duties will include: Provide clerical support to the Project team (as required) including Contractual correspondence. Complete site inductions for new starters. Assist with the development and maintenance of filing and administrative systems. Management and control of all project-related documents, including drawings, specifications, and reports. Prepare and maintain document templates and standards (inc Reports). Printing, copying and scanning of documentation as required (inc Handover info) Production and printing of reports and associated information for Meetings Updating all notice boards within the Site and Compound Invoice reconciliation (eg Goods Received) and submission to Accounts. Management of correspondence - incoming and outgoing (Post) Take and record messages accurately. Book and record travel arrangements for Site Staff. Facilitate meetings (both Internal and External). Carry out any other duties as are necessary within the scope and purpose of the job as requested by the Project Manager. Essential Demonstrate previous experience of working in a fast-paced Administrator role Strong IT skills to include Microsoft Office suite Demonstrate ability to work on own initiative Demonstrate strong communication skills An excellent telephone manner, with great interpersonal skills Desirable Knowledge and/or experience of the Construction Industry Experience in a similar role (Not necessarily construction) Experience of Document Management Systems Experience of NEC Our Commitment At GRAHAM, we are proud to say that we are a committed Equal Opportunities Employer and we aim to be the first choice for people from all backgrounds. We seek to promote respect for the individual and equality of opportunities. We believe that everyone should be treated solely on the basis of personal merit and contribution throughout their GRAHAM career journey and not on the value of artificial barriers, prejudices, or preferences. If you require any adjustments or accommodations during the application or interview process, please let us know. We welcome applicants from all backgrounds. We are dedicated to making our policies and guidance accessible to all applicants and employees. If you need this document in an alternative format, such as large print, audio, or braille, please contact us at: Email: [email protected] Phone: As a Disability Confident Employer, we guarantee an interview to disabled applicants who meet the minimum essential criteria for the role. If you would like to apply through the Disability Confident Interview Scheme, please contact Louise Hunter, Resourcing Manager, at: Email: [email protected] Phone: We are only able to consider applications from individuals who are eligible to live and work in Ireland. Please check your eligibility with the regulations before applying. Individuals with a current time restricted right to work, should contact the Human Resources team in the first instance. A basic disclosure may be requested if security clearance is required by 3rd party clients and a criminal record will not necessarily be a bar to obtaining a position. Our Access NI/Vetting and Barring Scheme Policy and Policy on the Recruitment of Ex-Offenders is available upon request. GRAHAM reserves the right to carry out checks to ensure the validity of an applicant's experience and/or qualifications and we expect all applicants to comply with any such requests for information. Failure to do so or evidence of any falsification of information will lead to either removal from the recruitment process or if already in employment potential termination of contract through the company disciplinary procedure. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application below. TPBN1_NI

Experience as a Project Manager within the fire and security industry. This is a Project Manager role covering the East Midlands, joining a long-established and growing business to oversee projects throughout the Midlands. You will be responsible for managing fire and security projects, with your ow

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Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.Looking for a job that feels good? Become a Female Bank Support Worker with Avenues – Ipswich, Suffolk.Evening and weekend shifts primarily (with the occasiona

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Role: Penetration Tester (CHECK Team Leader) Location: United Kingdom - Remote Salary: £70,000 - £75,000 Type: Permanent, Full-Time Summary: Were working with a growing UK cyber security consultancy delivering penetration testing services to government and public sector organisations.

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