Senior customer success manager jobs in FalkirkCreate job alerts

Role: General Manager - National Opportunities (Relocation Required) Ready to Shape the Future of Operations - Anywhere in the UK? Are you a high-calibre operational leader with the ambition and mobility to take on a significant General Management role wherever the business needs you? Do you thrive in complex, fast-paced environments and have the credibility to lead large, multidisciplinary teams through change and growth? As we continue to expand, we are seeking a General Manager of true GM stature - commercially astute, operationally rigorous, and completely flexible on relocation within the UK. We are specifically looking for leaders who see their career nationally, not regionally, with this specific role being based in Falkirk, Scotland. This is more than a site role. It is a platform for long-term progression within a high-performance, internationally recognised organisation. Your Opportunity You will take full leadership responsibility for a major operational site at a pivotal stage of its growth journey. With full P&L accountability and end-to-end operational oversight, you will shape culture, performance, and strategic direction - positioning the site, and your career, for sustained success. Your Mission Inspire and Lead Provide visible, values-led leadership across production, logistics, customer service, and support functions. Build a culture of accountability, collaboration, and high performance. Own the Numbers Take full P&L responsibility, driving strong financial performance, protecting revenue, and delivering ambitious EBITDA targets. Develop Future Leaders Coach and mentor your leadership team, strengthening capability, succession planning, and organisational resilience. Drive Transformation Lead Lean and continuous improvement initiatives, embedding best-in-class standards in safety, quality, service, and cost control. Shape Strategic Growth Identify and deliver opportunities for operational efficiency, innovation, and long-term value creation, aligned to group strategy. Deliver for Customers Ensure service excellence remains uncompromised during periods of change, complexity, and growth. What We're Looking For Proven General Management or Senior Operational Leadership experience within a fast-paced production, manufacturing, or logistics environment. Demonstrated success managing full site P&L with clear evidence of commercial impact. Change leadership capability, with experience navigating cultural and operational transformation. Strategic and commercial acumen, with strong command of KPIs, cost control, and performance metrics. A people-centric leadership style, building high-performing teams through engagement, accountability, and trust. National mobility and full relocation flexibility within the UK - essential for long-term progression within the business. Uncompromising commitment to health, safety, quality, and sustainability. Why Join Us? National Career Pathway We are looking for leaders who see themselves progressing across multiple sites and opportunities within the UK. Mobility opens doors. Real Impact You will lead a strategically important operation within a globally recognised business. Long-Term Growth We invest in leaders with the potential to grow beyond a single site. This role offers visibility, scale, and future opportunity. High-Performance Culture Resilience, accountability, and results define us. You will be surrounded by ambitious peers and supported by a forward-thinking leadership team. If you are commercially sharp, operationally credible, and fully flexible on UK relocation - and you are ready to take ownership of a significant General Management platform - we want to hear from you. Apply now and take the next decisive step in your General Management career. Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business

As the internal champion for customer health you will track each customer’s usage , taking corrective action and escalating to the Account Manager where required. Customer Success Manager (Strategic). The Customer Growth Team at Vypr is dedicated to driving exceptional customer value via the effec

With strong enterprise traction and a growing customer base, the company is now hiring a Customer Success Manager to work closely with the CCO and Founder. Remote Customer Success Manager. This helps customers recover lost retirement savings while enabling institutions to increase assets under manag

Customer Success Manager EMEA with:-. I’m working on a great new UK Customer Success Manager role at with a leading retail media AdTech platform. You’ll guide customers through every stage of their journey—from onboarding to optimisation and expansion—ensuring they get maximum value from the

Background in Customer Success, Solutions, Implementation or Technical Account Management. Long-standing ABR client, we’ve partnered closely to build out their Customer Success and Support functions from the ground up. Act as the bridge between customer, partner and internal teams.

I’m working on a great new EMEA Customer Success Manager role at with a leading retail media AdTech platform. Customer Success Manager EMEA with:-. You’ll guide customers through every stage of their journey—from onboarding to optimisation and expansion—ensuring they get maximum value from t

Reporting to our Senior Business Development Manager, you will be the primary relationship owner for pixlbio's client accounts, guiding customers from onboarding through to long-term success.

Junior Customer Success Manager – Europe (remote + regular travel across EMEA). Document all customer interactions and maintain accurate records within the CRM. You will support with managing customer relationships across EMEA, working alongside clinical teams, and learning fast in an environment

As the business continues to grow, they are now looking to hire a Customer Success Manager to support customer activation, retention and commercial growth across a high-volume book of business. Customer Success Manager – Mid-Market & SME Growth. B2B SaaS experience in a customer-facing role, such

Claranet's Strategic Customer Success Managers (SCSM) are responsible for the larger strategic customer relationships of Claranet's customer base. Strategic Customer Success Managers own the customer experience ensuring the efficient and effective provision of these services to meet their assigned c

You’ll work closely with other Customer Success Managers in the UK, as well as colleagues across the USA and Australia. Dataro are looking for a Customer Success Manager to help grow their presence across the UK charity sector. This role would suit someone with ex

Customer Success Manager – UK & Ireland (Remote + Ability to Travel). You will manage end-to-end customer relationships across the UK and Ireland, with the ability to travel to partnership sites when needed. Manage the end-to-end customer lifecycle, including project-managing new site installation

Claranet's Strategic Customer Success Managers (SCSM) are responsible for the larger strategic customer relationships of Claranet's customer base. Strategic Customer Success Managers own the customer experience ensuring the efficient and effective provision of these services to meet their assigned c

Strategic Customer Success Managers own the customer experience ensuring the efficient and effective provision of these services to meet their assigned customer's needs. Claranet's Strategic Customer Success Managers (SCSM) are responsible for the larger strategic customer relationships of Claranet'

A global travel advertising company is seeking a Senior Client Success Manager for a 12-month maternity cover.

A leading retail technology provider is seeking a Customer Success Manager to ensure client satisfaction and drive adoption of their innovative solutions. The ideal candidate will have at least 2 years of experience in Customer Success or Account Management, with strong communication and relationshi

A leading digital content provider in Milton Keynes is seeking a Customer Success Manager to drive satisfaction, retention, and growth. The ideal candidate has at least 3 years of experience in customer success or account management, preferably within SaaS, and is adept with tools like Salesforce an

Immersive Labs is hiring a Senior Customer Success Manager (Spain and Iberia) based in the UK to partner with enterprise customers and deliver onboarding, enablement, and value realization across their lifecycle. Several years of experience in Customer Success, account management, or equivalent with

VitalSource®, is hiring a Customer Success Manager to contribute to our International Customer Success - supporting Institutions and Resellers team located in Milton Keynes, United Kingdom. Step into a high-impact role with the Customer Success team, where you won’t just support customers — you

As a Customer Success Manager (CSM) at StrongPoint, you will play a critical role in ensuring the success and satisfaction of our retail clients. Customer Success, Account Management, or similar client-facing role. Head of Customer Success @ Strongpoint ALS.

United Kingdom - Meeting Insights Customer Success Manager. AudioCodes (NASDAQ, TASE: AUDC) is a leading provider of advanced voice communications productivity solutions & services, for the digital workplace and customer experience. The only way to keep ahead of the curve and successfully meet the c

The Customer Success Senior Manager (m/f/d) at Onapsis is a Coach/Player. Customer Success, Senior Manager (m/f/d). Operational Excellence: Partner with the VP of Customer Success to refine the regional customer journey.

Hello, I'm Murray Wright, Senior Manager of Customer Success at Customer. This is a fast‑growing team and a strong opportunity to gain hands‑on experience in a digital‑led Customer Success environment. Customer Success or Technical Account Management in SaaS or a Technical Support pro ready to

A technology company in the UK seeks a Support Account Manager to serve as a trusted advisor and primary technical contact for key accounts. This role involves helping customers resolve technical issues, managing escalations, and optimizing support experiences. Candidates must possess strong problem

Senior Client Success Manager (Maternity Cover - 12 month contract). We are seeking an experienced Senior Client Success Manager for a 12‑month fixed‑term maternity cover contract to work with major travel and brand advertisers in the fast‑paced, online travel‑advertising environment. As a S

We are seeking a Customer Success Manager (CSM) remotely in UK, to take full post‑sales ownership of customer accounts in the UK and across EMEA. The Customer Success Manager (CSM) is responsible for ensuring customers realize maximum value from our solutions throughout the entire lifecycle – fr

As a Customer Success Manager, you will play a key role in building and maintaining strong, long-term customer relationships while ensuring customer satisfaction and driving success. Opportunities to grow into senior customer success or product roles. Continuously monitor customer usage and engageme

A leading recruitment firm in the UK is seeking a Customer Success Manager to join their new EPM practice. In this role, you will work closely with senior finance leaders to implement and ensure the adoption of financial tools, driving impactful outcomes for clients.

A leading AI technology company is seeking an experienced Customer Success Manager to enhance post-sales customer engagement. Responsibilities include project management across various client segments, understanding customer needs, and driving product performance reporting.

CES Customer Success Manager – Aerospace & Defence. As part of our overall investment and growth strategy in the UK at DXC we are looking to hire an experienced Aerospace & Defence Client Success Manager to join our CES team. With decades of driving innovation, the world’s largest companies trus

Ideal candidates will have 2–3 years of experience in Customer Success or Technical Account Management in a SaaS environment. A leading SaaS company is seeking a part-time Customer Success contractor located in the UK or Ireland. The role involves managing customer requests, facilitating onboardin

A leading cyber resilience company based in the UK is looking for a Senior Customer Success Manager to enhance customer engagement and success, particularly with Defence clients. Candidates must have extensive experience in Customer Success within a SaaS environment and a solid background in cyberse

We hire people with unique identities, backgrounds, and perspectives; this balance-for-the-better philosophy is key to our success. When paired with our culture of Trust, Customer Obsession, Innovation and Intensity, ThoughtSpot cultivates a respectful culture that pushes norms to create world-class

As a Customer Success Manager, you’ll play a key role in ensuring our customers achieve success with our products and services, helping them become more efficient, sustainable, and connected. As a Customer Success Manager (CSM), you will manage a portfolio of customers across both Retail Refrigera

As a Customer Success Professional, you will help municipalities and haulers leverage digital communication and fleet management software, as well as hardware solutions to better their solid waste management operations. Take ownership of ~100 customers assigned to you and be ultimately responsible f

We're looking for a Customer Success Manager to join our remote team. This role is integral to our commitment to providing excellent customer service and ensuring customer satisfaction and loyalty. Answering customer enquiries promptly via phone, email, and social media.

As Manager of the EMEA Scale Customer Success team, you will lead a team responsible for a high‑volume portfolio of mid‑market customers. Samsara’s Customer Success team ensures our customers adopt our platform, realize measurable business value, and renew and expand with confidence. As we con

The Customer Support & Success Manager is a critical addition to The Social History Archive’s growth plans because they ensure that every institution, researcher, and subscriber gains maximum value from the platform. Core skills: Consultancy, Customer engagement and loyalty, Customer experience, C

A global cybersecurity leader is looking for a Customer Success Manager to ensure successful adoption of their platform. You will be the primary point of contact for top-tier customers, aligning their business goals with product value.

A global B2B SaaS provider is looking for a Customer Success Manager based in the UK to drive client renewals and account expansion. You will manage a portfolio of high-value clients, ensuring customer satisfaction and retention.

A B2B sales recruitment firm is seeking a remote Customer Success Manager to build client relationships and drive product adoption. The role requires over a year of experience in customer success and knowledge of B2B industries such as SaaS and Tech.

The Customer Success Manager will play a key role in helping our customers transform the way they manage cybersecurity risk. The SecurityScorecard Customer Success team is empowered by the company to help guide customers to get the most out of our platform. You’ll apply your understanding of cyber

Customer Success Manager - SAAS GEOPOLITICAL RISK REALTIME & PREDICTION AI TECH.

A leading SaaS company in the UK is seeking an experienced Customer Success Manager to oversee customer accounts and drive adoption of their platform. This role requires strong customer management skills, deep product knowledge, and the ability to proactively prevent churn. Successful candidates wil

Our Customer Success Managers will focus on implementing and expanding our offerings within customer accounts, increase customer retention, deliver value-based metrics, and drive customer satisfaction. As a Customer Success Manager, you will have the opportunity to play a crucial part in all stages

Customer Success, Account Management, or Implementation (bonus points for hitting growth targets). Customer Success, Implementation, or Account Management (startup experience preferred). The expected level will vary depending on the seniority of the role.

SaaS account management, customer success, or enterprise sales experience with demonstrated success in strategic account growth and customer retention. Serve as a strong customer advocate and voice of the customer when engaging with Intradiem teams in Sales, Technical Support, Product Management, an