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Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Design System Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across sky.com and the My Sky app via our design system. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead a small team of product designers to deliver world-class, innovative, and intuitive evidence-based user experiences across web and native platforms., • Own the Sky design system strategic direction, ensuring scalability, governance, and alignment with product strategy and business goals., • Partner with engineering, product, research, and analytics to ensure system usability, performance, and brand consistency across platforms., • Be responsible for system architecture, tokenisation, documentation quality, and design-engineering parity, while using AI tools and engaging with Design Ops to improve efficiency., • Champion inclusive design and embed WCAG 2.2 accessibility standards across all components, patterns, and motion principles., • Shape the end-to-end experience vision, define CX KPIs, and link design system adoption to measurable business outcomes.What you'll bring:, • Demonstrated experience delivering world-class, large-scale digital products and design systems across responsive web and native applications., • Expert-level skills with component libraries, token structures, and conditional prototyping for scalable systems., • Mastery in accessibility to create inclusive experiences, using user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to interpret user behaviour and analyse performance, • Proven experience partnering with developers on component implementation, governance pipelines, and code alignment., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Design System Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across sky.com and the My Sky app via our design system. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead a small team of product designers to deliver world-class, innovative, and intuitive evidence-based user experiences across web and native platforms., • Own the Sky design system strategic direction, ensuring scalability, governance, and alignment with product strategy and business goals., • Partner with engineering, product, research, and analytics to ensure system usability, performance, and brand consistency across platforms., • Be responsible for system architecture, tokenisation, documentation quality, and design-engineering parity, while using AI tools and engaging with Design Ops to improve efficiency., • Champion inclusive design and embed WCAG 2.2 accessibility standards across all components, patterns, and motion principles., • Shape the end-to-end experience vision, define CX KPIs, and link design system adoption to measurable business outcomes.What you'll bring:, • Demonstrated experience delivering world-class, large-scale digital products and design systems across responsive web and native applications., • Expert-level skills with component libraries, token structures, and conditional prototyping for scalable systems., • Mastery in accessibility to create inclusive experiences, using user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to interpret user behaviour and analyse performance, • Proven experience partnering with developers on component implementation, governance pipelines, and code alignment., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Design System Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across sky.com and the My Sky app via our design system. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead a small team of product designers to deliver world-class, innovative, and intuitive evidence-based user experiences across web and native platforms., • Own the Sky design system strategic direction, ensuring scalability, governance, and alignment with product strategy and business goals., • Partner with engineering, product, research, and analytics to ensure system usability, performance, and brand consistency across platforms., • Be responsible for system architecture, tokenisation, documentation quality, and design-engineering parity, while using AI tools and engaging with Design Ops to improve efficiency., • Champion inclusive design and embed WCAG 2.2 accessibility standards across all components, patterns, and motion principles., • Shape the end-to-end experience vision, define CX KPIs, and link design system adoption to measurable business outcomes.What you'll bring:, • Demonstrated experience delivering world-class, large-scale digital products and design systems across responsive web and native applications., • Expert-level skills with component libraries, token structures, and conditional prototyping for scalable systems., • Mastery in accessibility to create inclusive experiences, using user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to interpret user behaviour and analyse performance, • Proven experience partnering with developers on component implementation, governance pipelines, and code alignment., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Design System Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across sky.com and the My Sky app via our design system. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead a small team of product designers to deliver world-class, innovative, and intuitive evidence-based user experiences across web and native platforms., • Own the Sky design system strategic direction, ensuring scalability, governance, and alignment with product strategy and business goals., • Partner with engineering, product, research, and analytics to ensure system usability, performance, and brand consistency across platforms., • Be responsible for system architecture, tokenisation, documentation quality, and design-engineering parity, while using AI tools and engaging with Design Ops to improve efficiency., • Champion inclusive design and embed WCAG 2.2 accessibility standards across all components, patterns, and motion principles., • Shape the end-to-end experience vision, define CX KPIs, and link design system adoption to measurable business outcomes.What you'll bring:, • Demonstrated experience delivering world-class, large-scale digital products and design systems across responsive web and native applications., • Expert-level skills with component libraries, token structures, and conditional prototyping for scalable systems., • Mastery in accessibility to create inclusive experiences, using user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to interpret user behaviour and analyse performance, • Proven experience partnering with developers on component implementation, governance pipelines, and code alignment., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a Product Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across sky.com and the My Sky app. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Inspire a team of designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development., • Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps., • Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs., • Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand-aligned app-first experiences., • Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration., • Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end-to-end journeys.What you'll bring:, • Track record in delivering world-class, customer-centred large-scale digital products and services across responsive web and native applications., • Experience leading design teams across multiple workloads and complex initiatives, • Expert-level Figma skills, including scalable templates, advanced prototyping and experience leading large-scale component libraries, • Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: · Sky Q, for the TV you love all in one place · The magic of Sky Glass at an exclusive rate · A generous pension package · Private healthcare · Discounted mobile and broadband · A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Design System Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across sky.com and the My Sky app via our design system. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead a small team of product designers to deliver world-class, innovative, and intuitive evidence-based user experiences across web and native platforms., • Own the Sky design system strategic direction, ensuring scalability, governance, and alignment with product strategy and business goals., • Partner with engineering, product, research, and analytics to ensure system usability, performance, and brand consistency across platforms., • Be responsible for system architecture, tokenisation, documentation quality, and design-engineering parity, while using AI tools and engaging with Design Ops to improve efficiency., • Champion inclusive design and embed WCAG 2.2 accessibility standards across all components, patterns, and motion principles., • Shape the end-to-end experience vision, define CX KPIs, and link design system adoption to measurable business outcomes.What you'll bring:, • Demonstrated experience delivering world-class, large-scale digital products and design systems across responsive web and native applications., • Expert-level skills with component libraries, token structures, and conditional prototyping for scalable systems., • Mastery in accessibility to create inclusive experiences, using user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to interpret user behaviour and analyse performance, • Proven experience partnering with developers on component implementation, governance pipelines, and code alignment., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a Product Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across sky.com and the My Sky app. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Inspire a team of designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development., • Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps., • Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs., • Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand-aligned app-first experiences., • Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration., • Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end-to-end journeys.What you'll bring:, • Track record in delivering world-class, customer-centred large-scale digital products and services across responsive web and native applications., • Experience leading design teams across multiple workloads and complex initiatives, • Expert-level Figma skills, including scalable templates, advanced prototyping and experience leading large-scale component libraries, • Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: · Sky Q, for the TV you love all in one place · The magic of Sky Glass at an exclusive rate · A generous pension package · Private healthcare · Discounted mobile and broadband · A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a Product Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across sky.com and the My Sky app. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Inspire a team of designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development., • Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps., • Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs., • Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand-aligned app-first experiences., • Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration., • Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end-to-end journeys.What you'll bring:, • Track record in delivering world-class, customer-centred large-scale digital products and services across responsive web and native applications., • Experience leading design teams across multiple workloads and complex initiatives, • Expert-level Figma skills, including scalable templates, advanced prototyping and experience leading large-scale component libraries, • Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: · Sky Q, for the TV you love all in one place · The magic of Sky Glass at an exclusive rate · A generous pension package · Private healthcare · Discounted mobile and broadband · A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a Product Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across sky.com and the My Sky app. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Inspire a team of designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development., • Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps., • Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs., • Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand-aligned app-first experiences., • Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration., • Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end-to-end journeys.What you'll bring:, • Track record in delivering world-class, customer-centred large-scale digital products and services across responsive web and native applications., • Experience leading design teams across multiple workloads and complex initiatives, • Expert-level Figma skills, including scalable templates, advanced prototyping and experience leading large-scale component libraries, • Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: · Sky Q, for the TV you love all in one place · The magic of Sky Glass at an exclusive rate · A generous pension package · Private healthcare · Discounted mobile and broadband · A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Design System Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across sky.com and the My Sky app via our design system. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead a small team of product designers to deliver world-class, innovative, and intuitive evidence-based user experiences across web and native platforms., • Own the Sky design system strategic direction, ensuring scalability, governance, and alignment with product strategy and business goals., • Partner with engineering, product, research, and analytics to ensure system usability, performance, and brand consistency across platforms., • Be responsible for system architecture, tokenisation, documentation quality, and design-engineering parity, while using AI tools and engaging with Design Ops to improve efficiency., • Champion inclusive design and embed WCAG 2.2 accessibility standards across all components, patterns, and motion principles., • Shape the end-to-end experience vision, define CX KPIs, and link design system adoption to measurable business outcomes.What you'll bring:, • Demonstrated experience delivering world-class, large-scale digital products and design systems across responsive web and native applications., • Expert-level skills with component libraries, token structures, and conditional prototyping for scalable systems., • Mastery in accessibility to create inclusive experiences, using user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to interpret user behaviour and analyse performance, • Proven experience partnering with developers on component implementation, governance pipelines, and code alignment., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a Product Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across sky.com and the My Sky app. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Inspire a team of designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development., • Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps., • Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs., • Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand-aligned app-first experiences., • Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration., • Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end-to-end journeys.What you'll bring:, • Track record in delivering world-class, customer-centred large-scale digital products and services across responsive web and native applications., • Experience leading design teams across multiple workloads and complex initiatives, • Expert-level Figma skills, including scalable templates, advanced prototyping and experience leading large-scale component libraries, • Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: · Sky Q, for the TV you love all in one place · The magic of Sky Glass at an exclusive rate · A generous pension package · Private healthcare · Discounted mobile and broadband · A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a Product Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across sky.com and the My Sky app. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Inspire a team of designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development., • Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps., • Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs., • Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand-aligned app-first experiences., • Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration., • Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end-to-end journeys.What you'll bring:, • Track record in delivering world-class, customer-centred large-scale digital products and services across responsive web and native applications., • Experience leading design teams across multiple workloads and complex initiatives, • Expert-level Figma skills, including scalable templates, advanced prototyping and experience leading large-scale component libraries, • Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: · Sky Q, for the TV you love all in one place · The magic of Sky Glass at an exclusive rate · A generous pension package · Private healthcare · Discounted mobile and broadband · A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. We're looking for an experienced automation product manager to shape the future of marketing automation for Sky Business. This role combines strategic leadership with hands-on delivery, managing our Marketing Cloud Engagement platform and driving initiatives that improve efficiency, scalability, and customer experience. You'll act as the subject matter expert for automation best practices, lead our roadmap, and partner with agencies and internal teams to deliver value across all prospect and customer segments. What you'll do: • Own the product vision and roadmap for Marketing Cloud Engagement, prioritising optimisations, new capabilities, integrations, and emerging features/tools to deliver measurable business impact and enhanced customer experience., • Lead automation initiatives end-to-end, from gathering requirements with Sales and Marketing to hands-on process design and implementation within Marketing Cloud Engagement., • Act as the subject-matter expert on marketing automation best practices, defining funnel stages, lead management and handoff with Sales Ops, nurture strategies, segmentation, scoring, reporting frameworks, and the Sales Cloud-Marketing Cloud data model., • Manage and govern platform delivery and operations, including day-to-day oversight of third-party automation agencies, clear briefing and prioritisation, quality assurance, platform governance, change management, access and permission control, data hygiene, compliance, and audit readiness., • Establish scalable operating models and governance frameworks, documenting campaign execution processes, approval workflows, platform usage standards, and monitoring adoption and performance to identify optimisation opportunities., • Drive continuous improvement and stakeholder alignment, setting KPIs, analysing performance to demonstrate value, embedding a test-and-learn culture, gathering feedback, communicating roadmap progress, and acting as a trusted advisor on automation strategy and governance.What you'll bring:, • Proven experience with Salesforce Marketing Cloud Engagement and marketing automation strategy, preferably Salesforce Marketing Cloud Engagement Certified., • Strong understanding of product management principles, including road mapping, prioritisation, and stakeholder engagement., • Hands-on experience building and configuring solutions in Marketing Cloud., • Expertise in funnel strategy, lead management, nurture design, and campaign reporting., • Familiarity with data governance, GDPR, PECR, and privacy-by-design principles., • Excellent project management skills and ability to manage third-party agencies effectively., • Strong analytical and problem-solving skills with a strategic mindset., • Ability to communicate complex concepts clearly to technical and non-technical stakeholders.Team overview: Sky Business Sky Business is the business-to-business division of Sky. No matter their size or sector, we keep businesses connected and customers entertained with our next generation network and unrivalled sports and entertainment. With an exciting, fast-paced environment, we're looking for exceptional people, who are restless to innovate and build the future, helping Sky Business and our customers to grow. And with the support of a truly trusting and collaborative team, you'll grow alongside our business. The rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky : the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Design System Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across sky.com and the My Sky app via our design system. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead a small team of product designers to deliver world-class, innovative, and intuitive evidence-based user experiences across web and native platforms., • Own the Sky design system strategic direction, ensuring scalability, governance, and alignment with product strategy and business goals., • Partner with engineering, product, research, and analytics to ensure system usability, performance, and brand consistency across platforms., • Be responsible for system architecture, tokenisation, documentation quality, and design-engineering parity, while using AI tools and engaging with Design Ops to improve efficiency., • Champion inclusive design and embed WCAG 2.2 accessibility standards across all components, patterns, and motion principles., • Shape the end-to-end experience vision, define CX KPIs, and link design system adoption to measurable business outcomes.What you'll bring:, • Demonstrated experience delivering world-class, large-scale digital products and design systems across responsive web and native applications., • Expert-level skills with component libraries, token structures, and conditional prototyping for scalable systems., • Mastery in accessibility to create inclusive experiences, using user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to interpret user behaviour and analyse performance, • Proven experience partnering with developers on component implementation, governance pipelines, and code alignment., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a Product Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across sky.com and the My Sky app. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Inspire a team of designers to craft intuitive, evidence-led experiences across web and app platforms, while nurturing their growth through tailored development., • Shape design strategy that aligns with business goals, championing the customer voice and influencing product roadmaps., • Partner across disciplines- from product to engineering - to ensure solutions meet user, business, and technical needs., • Drive innovation through AI tools, design systems, and motion principles, delivering seamless, brand-aligned app-first experiences., • Translate customer insights into actionable design improvements, leading workshops, sprints, and research collaboration., • Own delivery and quality, track CX KPIs, and ensure accessibility standards are met across scalable, end-to-end journeys.What you'll bring:, • Track record in delivering world-class, customer-centred large-scale digital products and services across responsive web and native applications., • Experience leading design teams across multiple workloads and complex initiatives, • Expert-level Figma skills, including scalable templates, advanced prototyping and experience leading large-scale component libraries, • Mastery in accessibility to create inclusive experiences, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys., • Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams., 2. Process - Applying scalable UCD methods that drive measurable outcomes., 3. Position - Influencing strategy and embedding design across an organisation., 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: · Sky Q, for the TV you love all in one place · The magic of Sky Glass at an exclusive rate · A generous pension package · Private healthcare · Discounted mobile and broadband · A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do : • Support the Senior Product Manager - Creative Capabilities to enable our Product Vision & deliver the Product Backlog for Workflow Management enabling the business to deliver on their requirements., • Support a delivery roadmap of features, product releases, and integrations with the wider Sky technology & tooling ecosystem ., • Govern the usage of the Workflow management platforms within the business, managing the operating model and establishing appropriate controls and workflows for our tools., • Enable business adoption , supporting Ideation Workshops and User Story Creation, to drive product requirements and drive the adoption of workflow management in the business., • Advise on Workflow management best practice including Process Documentation, Design and Implementation, meta data and tagging, and operating model development., • Join Quarterly Planning & support experimentation & development teams in sprint planning as required ., • Support our Workflow management vendor partnerships & ensure tooling remains best-in-class ., • Ensure Technology Stack for Workflow Management adheres to Compliance & Policy Requirement s ., • Support MarTech leadership in implementing martech strategy and specific initiatives . What you'll bring :, • Experience of working with Adobe Workfront or similar Workflow management tools, integrating them with wider marketing technology & ensuring deployment and adoption across complex organisations., • Experience working with Adobe Fusion preferable but not essential, identifying opportunities to use this or similar IPAAS to optimise and automate workflows., • Experience with additional marketing technology capabilities preferred, as it will be beneficial in working with wider teams across the business. This could include Workflow tools, digital marketing, creative suite tooling, personalisation and others., • A proven track record of product ownership in a complex & fast moving organisation., • Proven track record influencing and working with decision makers to drive strategic decisions., • Experience working in Agile Product Management preferred, and experience of SAFe Framework beneficial., • Demonstrable experience of having built effective and trusted relationships with partners., • Highly collaborative style and able to thrive in a team with experience of operating in a matrix structure, in fast paced organisations., • A passion for media and technology - it's at the core of everything we do. Team Overview The Marketing Technology team deliver capability that allows us to attract, engage & retain customers and measure the effectiveness of our journeys and marketing spend, utilising best-in-class tech solutions. The team will focus on: • Deepening of Martech specialisms and greater alignment and visibility across the group to drive additional value and economies of scale., • Future-proofing Martech stack to drive media efficiencies and ensure campaign effectiveness through deployment of new capabilities, • Embedding best practice technologies and championing their adoption to further consolidate technology choices., • Ensuring stellar customer experience by helping select and deliver consistent, personalised, cross-channel journey orchestration and optimisation., • Building internal Martech capabilities to enable & empower teams a\cross Sky Residential & Group OTT and to drive operating efficiencies. The Rewards: There's a reason people can't stop talking about #LifeAtSky! Our great range of rewards really are something special, here are just a few: • Sky Q, for the TV you love all in one place, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • Access a wide range of best-in-class Sky VIP rewards and experiences How You'll Work: We know the world has changed, and we want to offer our employees the chance to collaborate at our outstanding office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your Office Base: Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more passionate about who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. Please note: We reserve the right to close this advertisement at any time once we have received a sufficient number of applications. offer.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. What you'll do: We are looking for highly motivated people who have a good eye for numbers, enjoy spotting opportunities, then more importantly, enjoy doing something about it. • Provide deeper analysis on historic performance with a bigger picture lens, highlighting customer behaviours and product trends to improve and deliver weekly/quarterly/yearly objectives. You will be able to explain drivers of performance succinctly and in a timely manner to senior stakeholders whilst getting senior stakeholders buy in, • Find innovate ways for us to drive performance across products by understanding levers to improve performance. Formulating end to end plans to achieve objectives using bigger picture analysis, working closely with Base Management, Trading Performance and Customer Service teams, • Own end to end initiatives for growth and improved P&L performance, • Provide quarterly wash ups of Trading Performance and frequently engage stakeholders of newly formed analysis, • Work on strategic projects where you seek to identify and size opportunities across products in your channel. Form recommendations and present to senior stakeholders, • Build positive relationships with stakeholders across the matrix based on collaboration, trust and delivery, • Identify reporting needs and build tableau dashboards for all levels of stakeholders to useWhat you'll bring: First and foremost, we are looking for proactive and inquisitive personalities who enjoy working with numbers. You will be commercial aware and if you come from a role as a commercial/ecommerce manager, analyst, buyer or any type of role where you used data to help shape decisions in the company then this role could appeal to you. • You'll be a strategic thinker - able to take complex ideas and simplify them into a plan that is forward looking and puts the customer first, • You'll be brilliant at translating customer insight into strong commercial strategies that drive momentum and strong business performance, • You'll be very commercially aware and numerate, able to size commercial opportunities and influence your network to keep us focused on what's important, • You'll have strong analytical skills and be confident using Microsoft Excel and PowerPoint - producing packs and business cases that cut through complexity and lead straight to a decision, • You'll have some experience with GenAI-driven automations that reduce manual analysis time and free up capacity for higher-value commercial strategy work, • You'll be excellent at collaborating with stakeholders, and skilled at communicating up, down and across the organisation, • You'll be a strong communicator, confident at presenting your recommendations across the organisation and able to bring stakeholders on a journeyTraits we look for:, • Energy - thrives in a fast-paced environment, • Inquisitive - naturally curious and wants to find out more about what's driving performance and customer behaviour, • Growth - you are keen to learn, ask lots of questions and know your strengths and areas to work onTeam overview: Customer Growth are the heartbeat of Sky. We are responsible for the commercial health (acquisition and retention) of our TV, Broadband and Mobile subscription business . You'll work really closely with the product P&Ls, -pulling together plans to hit commercial targets or find opportunities to drive further benefit, then execute these across our channels through various initiatives and pieces of analysis. As a result, this role will allow you to rapidly build an internal network across Sky. So, if you want to work across large groups of diverse teams in a high-profile role, then this could be for you! The Rewards: There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few: • Sky Q, for the TV you love all in one place, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • Access a wide range of exclusive Sky VIP rewards and experiencesHow you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

The Sky VIP Lounges Manager will be responsible for ensuring customers visiting a Sky VIP lounge get 'the joy of a better experience' when they go to see the entertainment they love, whilst ensuring that Sky is optimising the Lounges partnership benefits, with robust performance tracking in place to measure success. There are six Sky VIP lounges located in Belfast, Birmingham, Glasgow, Leeds, Manchester and Wembley. What you'll do: • Stakeholder & Partnership Management: Build strong relationships with venue teams and partners to deliver premium customer experiences and maximise Sky's partnership rights., • Operational Excellence: Oversee end-to-end lounge operations, including SOPs, staffing, F&B, activations, and environment management to ensure seamless delivery., • Marketing & Communications: Develop and execute integrated marcomms plans across email, social, web, and in-venue channels to drive engagement., • Data & Insights: Analyse customer feedback and competitor research to inform strategy, enhance experiences, and maintain market-leading standards., • Financial & Performance Management: Deliver within budget, identify cost efficiencies, and track key metrics to support future strategy and partnership negotiations., • Customer Journey Ownership: Manage the full lounge experience from booking to post-event follow-up, ensuring a consistent and exceptional VIP experience.What you'll bring:, • Proven relationship management experience, with a track record of building and maintaining strong partnerships internally and externally, supported by excellent communication and influencing skills., • Experience managing events or venues, with flexibility to travel to six lounge sites (Leeds, Birmingham, Belfast, Manchester, Glasgow, Wembley) at least quarterly, plus occasional evenings/weekends for activations (lieu days provided)., • Demonstrated ability to work collaboratively in a fast-paced team environment, showing enthusiasm, resilience, and exceptional attention to detail., • Strong organisational and project management skills, with experience juggling multiple stakeholders and priorities simultaneously., • Commercial mindset with experience in driving customer experience improvements, challenging the status quo, and delivering innovative solutions that maximise partnership value., • Solid financial and analytical capability, including experience managing budgets, identifying cost efficiencies, and using data insights to inform strategy and demonstrate ROI.Team overview This role sits within the Marketing, Experiences and Partnerships team in Sky VIP - Sky's loyalty programme. The Rewards: There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few: • Sky Q, for the TV you love all in one place, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • Access a wide range of exclusive Sky VIP rewards and experiencesHow you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Design System Design Manager in our digital customer experience team, you'll own the creation of world-class customer experiences and deliver transformative solutions across sky.com and the My Sky app via our design system. You'll lead Agile teams, drive design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: • Lead a small team of product designers to deliver world-class, innovative, and intuitive evidence-based user experiences across web and native platforms., • Own the Sky design system strategic direction, ensuring scalability, governance, and alignment with product strategy and business goals., • Partner with engineering, product, research, and analytics to ensure system usability, performance, and brand consistency across platforms., • Be responsible for system architecture, tokenisation, documentation quality, and design-engineering parity, while using AI tools and engaging with Design Ops to improve efficiency., • Champion inclusive design and embed WCAG 2.2 accessibility standards across all components, patterns, and motion principles., • Shape the end-to-end experience vision, define CX KPIs, and link design system adoption to measurable business outcomes.What you'll bring:, • Demonstrated experience delivering world-class, large-scale digital products and design systems across responsive web and native applications., • Expert-level skills with component libraries, token structures, and conditional prototyping for scalable systems., • Mastery in accessibility to create inclusive experiences, using user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to interpret user behaviour and analyse performance, • Proven experience partnering with developers on component implementation, governance pipelines, and code alignment., • People - How you've built, supported, or enabled high-performing teams., • Process - How you apply scalable user-centred design methods to deliver measurable outcomes., • Position - How you influence strategy and champion design across an organisation., • Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here's a taster: • Sky Q, for the TV you love all in one place, • The magic of Sky Glass at an exclusive rate, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • A wide range of Sky VIP rewards and experiencesHow you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base • London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. • OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do : • Support the Senior Product Manager - Creative Capabilities to enable our Product Vision & deliver the Product Backlog for Creative technology enabling the business to deliver on their requirements., • Support a delivery roadmap of features, product releases, and integrations with the wider Sky technology & tooling ecosystem ., • Govern the usage of the Digital Asset Management platfrom (DAM) within the business, managing the operating model and establishing appropriate controls and workflows for our tools., • Enable business adoption , supporting Ideation Workshops and User Story Creation, to drive product requirements and drive the adoption of the DAM in the business., • Advise on DAM best practice including metadata, tagging, retention policies, usage rights, etc., • Join Quarterly Planning & support experimentation & development teams in sprint planning as required ., • Support our DAM vendor partnerships & ensures tooling remains best-in-class, • Ensure Technology Stack for asset management adheres to Compliance & Policy Requirement s, • Support MarTech leadership in implementing martech strategy and specific initiatives What you'll bring :, • Experience of working with Adobe AEM Assets or similar digital asset management platforms, and integrating them with wider marketing technology, • Experience of working with Innovid (formerly Flashtalking) or similar DCO platforms is preferable but not essential., • Experience working with Adobe Fusion preferable but not essential, identifying opportunities to use this or similar IPAAS to optimise and automate workflows., • Experience with additional marketing technology capabilities preferred, as it will be beneficial in working with wider teams across the business. This could include Workflow tools, digital marketing, creative suite tooling, personalisation and others., • A proven track record of product ownership in a complex & fast moving organisation., • Proven track record influencing and working with decision makers to drive strategic decisions., • Experience working in Agile Product Management preferred, and experience of SAFe Framework beneficial., • Demonstrable experience of having built effective and trusted relationships with partners., • Highly collaborative style and able to thrive in a team with experience of operating in a matrix structure, in fast paced organisations., • A passion for media and technology - it's at the core of everything we do. Team Overview The Marketing Technology team deliver capability that allows us to attract, engage & retain customers and measure the effectiveness of our journeys and marketing spend, utilising best-in-class tech solutions. The team will focus on: • Deepening of Martech specialisms and greater alignment and visibility across the group to drive additional value and economies of scale., • Future-proofing Martech stack to drive media efficiencies and ensure campaign effectiveness through deployment of new capabilities., • Embedding best practice technologies and championing their adoption to further consolidate technology choices., • Ensuring stellar customer experience by helping select and deliver consistent, personalised, cross-channel journey orchestration and optimisation., • Building internal Martech capabilities to enable & empower teams a\cross Sky Residential & Group OTT and to drive operating efficiencies.The Rewards: There's a reason people can't stop talking about #LifeAtSky! Our great range of rewards really are something special, here are just a few: • Sky Q, for the TV you love all in one place, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • Access a wide range of best-in-class Sky VIP rewards and experiences How You'll Work: We know the world has changed, and we want to offer our employees the chance to collaborate at our outstanding office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your Office Base: Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more passionate about who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. Please note: We reserve the right to close this advertisement at any time once we have received a sufficient number of applications.

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As Senior Propositions Manager - Mid Market & Enterprise, you will lead the development, management, and evolution of propositions for enterprise customers. You will collaborate across a complex matrix organisation to understand customer needs, identify commercial opportunities, and shape compelling, value-driven propositions What you'll do : • Proposition strategy: Lead the identification and development of new proposition opportunities for enterprise customers, spanning connectivity solutions including broadband, dedicated internet access (DIA), public WiFi , SD-WAN and associated professional services., • Develop and own the roadmap, strategy and business cases for new propositions and marketing investments, underpinned by robust insight and data, and aligned to the L ong R ange P lan (LRP) and annual operating plan., • Leverage customer, competitor, trading and market insight to develop differentiated, market-leading propositions that strengthen Sky Business's competitive advantage and drive growth in the enterprise segment., • Partner with Commercial and Pricing teams to define pricing strategy and provide clear commercial guidance for the proposition and wider enterprise category portfolio, • Collaborate with Marketing, Sales, Product and Programme teams to successfully bring propositions to market and ensure delivery of the intended customer and commercial outcomes, • Develop and own a forward-looking view of the evolving market landscape, shaping proposition positioning to unlock new revenue streams and drive ARPU growth What you'll bring :, • Proven, recent experience within a UK telecommunications proposition or commercial role focused on enterprise customers , with recognised expertise and strong knowledge of the wider B2B market landscape., • A creative yet pragmatic thinker, capable of generating ideas that both delight customers and are commercially viable and technically feasible, • Strong numeracy and commercial acumen, able to assess market opportunity in terms of volume, pricing, revenue and profit, and to design effective pricing and packaging strategies., • Expert in leveraging customer insight, with the ability to synthesise diverse data sources into clear, compelling and actionable recommendations that drive informed decision-making . Team overview : Sky Business Sky Business is the business-to-business division of Sky. No matter their size or sector, we keep businesses connected and customers entertained with our next generation network and unrivalled sports and entertainment. With an exciting, fast-paced environment, we're looking for exceptional people, who are restless to innovate and build the future, helping Sky Business and our customers to grow. And with the support of a truly trusting and collaborative team, you'll grow alongside our business. The Rewards: There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few: • Sky Q, for the TV you love all in one place, • A generous pension package, • Private healthcare, • Discounted mobile and broadband, • Access a wide range of exclusive Sky VIP rewards and experiencesHow you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Osterley: Osterley is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

Research Manager£45,000-£55,000London (Hybrid - 2x Days a Week in Office) The Company I'm working exclusively with one of the world's leading data, insights and consulting organisations, supporting their largest and highest-performing Brand Insights team globally; this team partners with over 100+ well-known brands across every sector, helping them answer critical questions around brand growth, positioning and creative effectiveness. The Role This is a highly client-facing insights role, balancing delivery, storytelling and stakeholder engagement. You'll work closely with brand and marketing teams, helping them understand what drives brand growth and what actions will have the biggest commercial impact. You will: • Lead and deliver brand insight projects end-to-end, • Advise on questionnaires, methodology and research design, • Analyse data and craft compelling commercial narratives, • Present insights and recommendations to senior stakeholders, • Work closely with internal research, processing and delivery teams, • Coach and support junior team members (1-2 reports optional), • Manage multiple client accounts simultaneously (typically 3-4) Your Skills & Experience • Strong quantitative research background (ideally Research Manager level), • Experience across brand tracking, brand health or brand equity, • Comfortable analysing survey data using Excel and/or SPSS, • Able to combine multiple data sources (survey, media, social, search), • Strong storytelling and PowerPoint presentation skills, • Proven client-facing experience and stakeholder management, • Exposure to questionnaire design and research delivery The Benefits Please register your interest by sending your CV to Adam Osborne at Harnham via the Apply link on this page

If you're looking for a high-impact digital demand role within a world-class tech organisation - this is one to look at closely. A globally recognised creative technology brand, whose tools power designers, marketers and enterprises across every screen, is hiring a B2B Digital Demand Marketing Manager to join its EMEA Demand Generation team. Title: B2B Digital Demand Marketing ManagerBusiness: Global Creative Technology BrandLocation: London (Hybrid working)Contract Type: 12 Month FTCSalary: £35.72 per hour / c. £65K per annum If you're looking for a high-impact digital demand role within a world-class tech organisation - this is one to look at closely. A globally recognised creative technology brand, whose tools power designers, marketers and enterprises across every screen, is hiring a B2B Digital Demand Marketing Manager to join its EMEA Demand Generation team. This is a role for someone who wants to be hands-on with digital activation, influence campaign performance, and play a visible part in how a global brand drives pipeline across EMEA. You won't just be "running ads." You'll be embedded in end-to-end campaign delivery, from media activation and content localisation to reporting, optimisation and governance. Over time, there's scope to own campaigns outright, test new channels and shape strategy. This is a rare opportunity to step into a globally renowned organisation. Role responsibilities: • You'll support the planning and execution of digital media campaigns across display, paid social and programmatic channels, with a clear focus on lead generation and pipeline growth. Working closely with Demand Managers, you'll ensure digital channels are fully embedded into broader customer journeys., • You'll identify optimisation opportunities, budget shifts, creative testing, targeting refinement, continuously improving CPL, conversion rates and overall campaign efficiency., • Alongside activation, you'll localise and adapt marketing assets for specific campaigns and EMEA markets, collaborating with regional marketing teams and creative studios to ensure messaging is on-brand, culturally relevant and optimised., • You'll own reporting inputs into weekly, monthly and quarterly business reviews. The onus is to produce clear, insight-led updates that track campaign health and performance against KPIs. Expect regular collaboration with analytics teams and media agencies., • This role suits someone with 3+ years' experience in digital marketing or demand generation, ideally within B2B, SaaS or a complex global organisation., • You'll have hands-on experience activating digital campaigns and real accountability for performance metrics. Comfortable analysing data, building reports and making optimisation recommendations is essential., • Experience with marketing automation platforms, analytics tools or tag management systems is highly beneficial., • Strong project management skills are key - you'll be juggling multiple campaigns, stakeholders and markets at once. You'll also need to be confident collaborating cross-functionally with sales, regional marketing teams and external agencies., • You'll be joining a globally respected brand at EMEA level, working inside a sophisticated demand engine where your work directly influences revenue outcomes. If shortlisted, Jordan from Robert Walters will be in touch. This is a quick turnaround position, so please be ready to take a call within 48 hours of application. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

Our client is recruiting for a Building Manager to lead the team at a luxury residential site in South West London. Main duties: • Daily internal and external inspections of the development., • Setting the service charge budget., • Dealing with section 20's., • Managing and supervising the onsite staff, training new staff., • Monitoring existing estate service contracts for value and quality., • Dealing with all correspondence from residents & clients appropriately., • Building and maintaining working relationships with the leaseholders, developer and managing agent and attending regular meetings as appropriate., • Monitoring, reviewing, and managing charge expenditures and controlling costs., • Level 2 TPI minimum., • Demonstrable experience of managing people/teams and delivering an exceptional customer service., • Confident, articulate communicator - both orally and in writing; able to build relationships with all types of customers and client with a resolution focused mentality, creative in your approach., • Able to work with autonomy and as part of a wider team., • Efficient in maintaining administration and record keeping electronically., • Demonstrable ability dealing with problems and challenges effectively., • Comprehensive understanding of the principles relating to Health and Safety regulations and Residential Landlord & Tenant legislation., • Ability to work under pressure deadlines, able to prioritise and manage time effectively., • Excellent IT skills, social-media awareness and up to date with new technology. The successful candidate will be IT literate, have excellent communication, organisational and time management skills as well as being truly motivated, tenacious, and resourceful.

More good news here at Ian Williams - our London Capital (Planned works/ Refurbishment) division has secured a further long-term contract - & we’re looking for a Quantity Surveyor to support this on-going growth. Whilst we’re a commercially focused business, we achieve our successes by concentrating on people, sustainability, and exceptional client delivery/customer satisfaction. Our mission is to be “a company loved by its employees and customers”. We’re looking for a Quantity Surveyor who genuinely shares in this aim - and who wants to both make an impact on our commercial success AND make a real, immediately tangible difference to the lives of our customers in the social housing sector. You’ll be joining a collaborative team, where we do really “all chip in” to achieve our aims. Working closely with the operational team you’ll be managing the full commercial responsibility for the financial and commercial aspects of planned works for our housing association clients in Wembley, Brixton and Lewisham. Benefits: • Be part of the company profit share scheme (14% of base salary achieved last year), • Private mileage scheme and fuel card, • Let us help you prepare for your future with an enhanced employer pension contribution of up to 7% OR a savings scheme., • Life, Medical and Permanent Health Insurance, • 23 days annual leave, but you may want longer or less, so buy up to 5 days or sell up to 3 days per year., • Access to the Lighthouse Construction Industry Charity to support your health and wellbeing, including free legal and financial advice. As a Quantity Surveyor within our Capital works division, you will actively tender, estimate and measure onsite. Specifically, you will: • Measure and prepare cost estimates for contracts and tenders, highlighting any risks and solutions for mitigating these., • Prepare budget cost value reconciliations, identifying commercial risks and opportunities to ensure correct contract planning from the beginning., • Work closely with the Contracts Manager to ensure productivity targets and contract milestones are agreed and issued before contract start, including direct labour incentives., • Build strong client and supplier relations, to ensure any variations and the progress of contracts are discussed and resolved proactively., • Take purchase, credit and debtor responsibility using COINS to achieve expected cash flow., • Complete and analyse weekly reporting from site has adequate cost information (including labour rates and performance exceptional to budget, value, progress, quality, and safety), • You will be inquisitive, organised, and honest as well as being a genuine ‘people person’ who thrives when collaborating with clients, trade teams and immediate colleagues, fostering a real ‘working together’ environment., • Proven experience in a similar quantity surveying/Project surveying role, focusing on kitchen & bathroom refurbishment or Voids., • Experience of successfully managing a value of works up to £3 million., • Annual pay reviews, • Training and development opportunities, • Trade discounts from our preferred suppliers for you and your friends and family, • Specsavers vouchers Discover more about us by reviewing our website, and also through our social media platforms, along with LinkedIn, Indeed and Glassdoor. The successful applicant will be required to complete a criminal records check. As an organisation assessing applicants’ suitability for positions which are included in the Rehabilitation of Offenders Act 1974 (Exceptions) Order using criminal record checks processed through the Disclosure and Barring Service (DBS), we comply fully with the code of practice and undertake to treat all applicants for positions fairly. Ian Williams is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is more than a commitment at Ian Williams—it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and all other characteristics that make us different. We reserve the right to shortlist prior to the closing date. Ian Williams Ltd will use applicants’ details for recruitment purposes only. For more information, please read our Candidate Privacy Notice located at our website. We are delighted to have strong relationships with our preferred agencies; therefore, we politely request no agencies engage with us in regard to this position.

Our client is recruiting for a Development Manager to lead the team at a luxury residential site in South West London. Main duties: • Daily internal and external inspections of the development., • Dealing with section 20's., • Managing and supervising the onsite staff, training new staff., • Monitoring existing estate service contracts for value and quality., • Dealing with all correspondence from residents & clients appropriately., • Building and maintaining working relationships with the leaseholders, developer and managing agent and attending regular meetings as appropriate., • Monitoring, reviewing, and managing charge expenditures and controlling costs., • Level 2 TPI desirable (not essential)., • Demonstrable experience of managing people/teams and delivering an exceptional customer service., • Confident, articulate communicator - both orally and in writing; able to build relationships with all types of customers and client with a resolution focused mentality, creative in your approach., • Able to work with autonomy and as part of a wider team., • Efficient in maintaining administration and record keeping electronically., • Demonstrable ability dealing with problems and challenges effectively., • Ability to work under pressure deadlines, able to prioritise and manage time effectively., • Excellent IT skills, social-media awareness and up to date with new technology. The successful candidate will be IT literate, have excellent communication, organisational and time management skills as well as being truly motivated, tenacious, and resourceful.

Role: Business Development Manager Location: Orpington & Southern counties Salary: up to £60k plus 25% bonus, car or allowance and other benefits included. Howells are working with a reputable national Property Services contractor that operate in the public sector providing refurbishment services including Planned Maintenance, Fire Safety & Decarbonisation. They are looking for someone that has experience in selling services to: Local Authorities, Housing Associations, Education, Health, Commercial and Retail & Leisure Sectors. Business Development Manager Role: Generate enough volume and value of enquiries to ensure your branch/branches achieve turnover target. Business Development Manager Key Responsibilities: • Generate enough volume and value of enquiries to ensure your branch/branches achieve turnover target., • Targeting new business (40% of week) and account managing existing clients., • Understand how the branch is tracking vs these targets and put in place any action plans to mitigate gaps vs target., • Build and maintain relationships by keeping in regular contact with key clients., • Attendance at events and entertaining with colleagues and clients, • Use ERP system daily to plan calls/follow ups and to log information such as opportunities and quotes. You are expected to ensure accuracy of your own ERP., • Complete a Monthly Sales Report including a branch review with your BM., • Update ERP Job v Target Performance Comments., • Support the bid team as a priority if/when required to ensure bids submitted in a timely manner., • Provide Social Media input to the Digital Marketing Coordinator., • Complete Job Completion Survey and online reviews., • Chase outstanding opportunities and police opportunity accuracy daily., • Ensure quotations are submitted in a timely fashion, ensuring clients communicated too., • Build relationships with supply chain partners as instructed such as Dulux, Crown, PPG etc. Business Development Manager Knowledge/Experience: • 2 years' experience in developing both new business and account management, • Experience in managing multiple clients., • 1 years' experience in selling services to: Local Authorities, Housing Associations, Education, Health, Commercial and Retail & Leisure Sectors, • Experience within the sector is desirable - Tier 1 Contractor preferred, • Full UK driving license. For more info please call Gary Sewell on Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on . Howells are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies.

Job Title: External Affairs Manager Location: East London (Hybrid - minimum two days per week in the office) Salary: £51,000 - £58,000 per annum Contract: Permanent, Full-Time About the Role Our client, a large London-based housing association, is seeking an experienced External Affairs Manager to lead its public affairs and stakeholder engagement activity. You will sit within a collaborative Corporate Affairs function and play an important role in shaping how the organisation is viewed externally - championing its social purpose, supporting its transformation journey, and helping it respond confidently to political and reputational challenges. Key Responsibilities • Lead and deliver a targeted public affairs and stakeholder engagement plan, • Develop and maintain effective relationships with MPs, councillors, civil servants and sector bodies, • Provide clear, insightful briefings and advice to senior leadership ahead of meetings and key decisions, • Track political and policy developments, identifying potential risks and opportunities, • Contribute to the development of policy positions aligned to organisational priorities, • Support the handling of enquiries and casework from elected representatives, • Work closely with operational teams to ensure consistent and professional stakeholder engagement, • Play a role in media handling and incident response where required Experience & Requirements • Proven experience in public affairs, political engagement or government relations (in-house, agency, civil service or parliamentary background), • Strong understanding of the UK political and policy landscape, • Experience preparing briefings and supporting senior stakeholder engagement, • Ability to translate external developments into practical business insight, • Excellent communication skills, both written and verbal If this is something of interest to you, apply today!

The Ivy Learning Trust is a thriving family of 17 primary schools across Enfield and Hertfordshire. Since forming in 2017, the Trust has grown significantly, and we continue to expand with ambition and purpose. As part of this growth, we are seeking to appoint a Facilities Manager to play a critical and high-profile role within our central team. This is a fantastic opportunity for an experienced facilities professional to lead the delivery, compliance and continuous improvement of Facilities Hard Services across all Trust schools. Working closely with the Director of Estates and Facilities, you will take responsibility for ensuring safe, compliant and well maintained environments for staff, pupils and visitors. You will lead on compliance monitoring, procurement of value-for-money contracts, strategic planning, and oversight of planned and reactive maintenance. This role requires someone proactive, collaborative and confident working with multiple stakeholders across our family of schools. The successful candidate will bring strong experience in facilities management and compliance (including knowledge of fire safety, statutory testing, building maintenance and health & safety legislation). You will be an effective communicator capable of influencing at all levels, with strong project management and organisational skills. Given the Trust’s diverse community and multi site portfolio, you will also need the ability to navigate different environments, balance competing priorities, and operate with a high degree of autonomy. A valid driving licence and regular travel to Trust schools is required. For a confidential discussion, please contact Sian Gardiner of The Management Recruitment Group. The Management Recruitment Group has been exclusively retained for this campaign. All direct and third party applications will be forwarded to them. Applications should consist of a CV and supporting statement outlining your motivations and suitability for the role. Ivy Learning Trust is committed to safeguarding the wellbeing of our pupils and young people. The successful candidate will be subject to an enhanced DBS and online social media check.

Bancroft’s, one of the country's leading co-educational day schools, is looking for a permanent Caretaker from April 2026. The role of Caretaker is responsible for a wide range of duties helping to maintain the fabric of the building as well as providing site security and supporting cover for the busy evenings during which the school has internal and external lettings. The role is an essential link in the smooth running of the Operations Department and requires someone who can work to tight timescales, has a flexible and friendly approach, remains professional at all times, and is a team player. A good level of fitness is required as the nature of the role includes performing physically demanding tasks. The role reports to the Facilities & Operations Manager. Working Hours 37.5 hours per week, Monday to Friday, all year. The working hours during term time (34 weeks) are 10:00am to 6:30pm, including an hour unpaid break which includes lunch. The working hours during the school holidays are 8:00am to 4:30pm, including an hour unpaid break which includes lunch. As the above working pattern is essential to the school operations, the successful candidate will be required to have a level of flexibility. The working pattern will be subject to assessment during the probation period, after which adjustments may be made subject to mutual agreement. Annual Leave Holidays for a full-time member of staff are 27 days per year, as well as 8 Bank Holidays. Holidays will need to be agreed by the Facilities and Operations Manager. Remuneration The salary range for the role will be £27,500 to £28,390 per annum based on qualifications and experience. We offer a generous benefits package, including a competitive salary, and have a commitment to supporting ongoing professional development for all of our staff. Bancroft’s School creates a happy learning environment where bright children are challenged and supported to become the best versions of themselves. Bancroft’s is committed to promoting a diverse and inclusive community – a place where we can all be ourselves and succeed on merit. For further details on how to apply, please visit our website via the apply button. Closing date: 10.00am on Thursday, 19th March 2026. Interviews: w/c Monday 23rd March 2026. Applications will be considered as they are received, so early applications are encouraged. We reserve the right to interview early applicants should a suitable candidate apply. Bancroft’s is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Applicants are required to undergo child protection screening appropriate to the role, including checks with past employers and the Disclosure and Barring Service (DBS). Bancroft’s may carry out online searches on shortlisted applicants, and all applicants will be required to provide details of their online profile, including social media accounts, as part of their applications. The post is exempt from the Rehabilitation of Offenders Act 1974. Bancroft’s is therefore permitted to ask job applicants to declare all convictions and cautions on a self-declaration form in advance of attending an interview (including those which are “spent” unless they are “protected” under the DBS filtering rules) in order to assess their suitability to work with children.

Role Purpose Customer Service Team Leader This role exists to help Haringey Council to serve its customers well. This will be achieved within a specific service area including face to face (including but not limited to Customer Service Centres), digital, telephones, and service development. Main Responsibilities Customer Service Team Leader • To manage a team across the core activities of the service with a focus on delivering a high level of customer service and performance and staff management., • To specialise in one of the following areas: Customer Service Centres (face to face), Digital Contact Centre (including but not restricted to telephones, social media, inboxes and digital processing)., • To support and deputise for Customer Service Manager, and to represent the service at internal and external meetings, as required, • To provide comprehensive advice and be able to deal with complex, contentious or technical enquiries., • To ensure the provision of high quality, professional customer facing services and improved service outcomes., • To respond effectively and accurately to routine enquiries in accordance with procedures., • To assist in the delivery of various service functions in accordance with priorities and service demand., • To demonstrate flexibility and adaptability in the drive towards change and the improvement of processes., • To comply with statute, legislation, discretionary powers, council standing orders, council policies and codes or standards of conducts., • Response to complaints and feedback to staff following investigations as appropriate, • To participate in the drafting of reports on behalf of CS Management as required, • To work on service wide projects and initiatives, including the design and development of Service-related policies and strategies., • To act as key leading resource in responding to Members Enquiries, FOI and formal Customer Complaints Key activities, • The key activities for this role include but are not limited to:, • To act as an escalation point for complex customer enquiries;, • To keep a good understanding of services, working closely with internal and Service-related subject matter experts., • To monitor handling time and use of solutions to achieve excellence in Customer Satisfaction through the pursuing of first-time contact resolution., • To own improvement initiatives aimed at demand reduction and the achievement of significant shift towards digital channels and transactions., • To work across the wider Customer Experience Team and service areas in the continuous reviews of avoidable contacts and the ongoing reduction of our cost to serve. Knowledge, Qualifications, Skills and Experience Customer Service Team Leader • Customer Service Team Leader a high knowledge of relevant legislation, best practice and customer contact procedures., • Have a high knowledge and experience of concepts, principles and practices gained through experience and development in a specific field (face to face, digital, social media, telephones, and development)., • Experience of managing and motivating teams of staff in a busy environment., • Experience of setting own and team priorities in line with agreed targets, managing workloads according to service needs., • Customer Service Team Leader Able to work under pressure with competing priorities., • High standard of written and verbal communications skills., • Good IT skills required to operate in a front-line customer services and office environment such as MSOffice, • Customer Service Team Leader Being creative and innovative on an ongoing basis, • Dealing with a range of complex matters that can have significant impactions for the Service, employees or partner organisations.

Are you an experienced paid digital media professional, with a passion for inspiring supporters to help people living in extreme poverty fulfil their God-given potential? If that's you, then Tearfund's Content Team could be the right place for you! As a Paid Digital Media Manager within the Content Team, you would be responsible for managing Tearfund's paid digital media activity across key channels including social, search, and display. You will use data, insights, and creative performance analysis to drive supporter acquisition, income generation, and digital engagement. We are particularly looking for a digital media expert with a passion for paid marketing, who has experience in developing paid digital media strategy and managing advertising accounts across Meta, Google Ads, and Microsoft. We are especially keen to hear from those who have in-depth experience in digital fundraising, advertising, and analysis. Do you have the following experience? • Managing and developing paid media accounts and strategy for an organisation or company, • Setting up, running, and optimising multiple PPC and paid social campaigns on a concurrent basis, • Line management experience, • Reporting back on campaign results using sources like Facebook Business Manager and Google Analytics, • Working with creatives to upskill in paid digital media content best practice, • A strategic approach to channel management and campaign delivery, • Setting up and optimising Meta, Google, and Microsoft advertising campaigns, • Proficiency in the Google data suite (Analytics, Search Console, Looker Studio) and Advanced Excel/Google Sheets, • Managing budgets and the ability to switch between tasks quickly, • Strong understanding of creative performance within digital ads (e.g. testing headlines, images, formats) Hybrid Working: This role offers hybrid working. You'll work from Tearfund's Teddington office and from home, as agreed with your line manager. We particularly welcome applications from people with disabilities and those from Black, Asian or Minority Ethnic (BAME) backgrounds (in our UK workforce) as these groups are currently under-represented at Tearfund. All applicants must be committed to Tearfund's Christian beliefs. The recruitment process will include specific checks related to safeguarding. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.

Planning Manager – Digital & Paid Media Location: London (Hybrid – 2 days per week in the office) Salary: £45,000 per annum Contract: Full-time, permanent About the Role We’re looking for an experienced Planning Manager to join our media agency team, working across digital and paid media channels. This role sits at the heart of campaign strategy, bridging client objectives with channel planning, activation teams, and performance insights. You’ll lead the planning approach for key accounts, ensuring media plans are insight-driven, commercially sound, and deliver against client KPIs across channels such as paid social, paid search, programmatic, display, video, and online audio. Key Responsibilities Media Strategy & Planning • Own the end-to-end media planning process across digital and paid media channels, • Translate client briefs into clear, data-led media strategies and recommendations, • Develop integrated channel plans aligned to audience insights, budgets, and objectives, • Act as the primary planning contact for clients, building trusted and collaborative relationships, • Confidently present media strategies, rationales, and performance insights to clients, • Work closely with activation and performance teams to ensure plans are executed accurately, • Review campaign results and performance data to inform optimisations and future planning, • Mentor and support junior planners, ensuring best practice planning standards, • Collaborate with activation, analytics, and creative teams to deliver joined-up solutions, • Contribute to agency thought leadership, planning tools, and process improvements Skills & Experience Required • Proven experience in a media planning role within an agency environment, • Strong knowledge of digital and paid media channels, including paid social, search, and programmatic, • Experience managing client relationships and leading planning conversations, • Ability to interpret data and insights to inform strategic decision-making, • Confident presenter with strong written and verbal communication skills, • Commercially minded with experience working to budgets and KPIs Nice to Have • Experience working on integrated or multi-channel campaigns, • Exposure to analytics platforms (e.g. GA, ad platform reporting, dashboards), • Experience mentoring or managing junior team members What We Offer • Salary of £45,000, • Hybrid working – 2 days per week in our London office, • Opportunity to work on a variety of brands and sectors, • Supportive, collaborative agency culture with clear progression pathways, • Ongoing training and development across digital and paid media

Paid Media Senior Manager (Entertainment) Location London (Hybrid – 2 days per week in-office) About the Role We’re looking for a Paid Media Senior Manager to lead the strategy and delivery of high-impact paid media campaigns for entertainment brands, spanning film, TV, streaming, live events, and cultural launches. This role combines hands-on channel expertise with strategic leadership, client partnership, and team development. You’ll be a senior voice within the paid media team, shaping how campaigns are planned, activated, and measured in a fast-moving, culturally relevant environment. Key Responsibilities Strategic Leadership & Media Planning • Own paid media strategy across a portfolio of entertainment clients and major campaigns, • Lead media planning across paid social, paid search, video, display, and programmatic, • Translate audience insight, cultural context, and campaign objectives into integrated paid media plans, • Oversee campaign activation and optimisation, ensuring best-in-class execution, • Manage budgets, pacing, and forecasting across complex and time-sensitive campaigns, • Review performance regularly, identifying opportunities to improve reach, efficiency, and impact, • Act as the senior paid media lead for key clients, building trusted partnerships, • Present media strategies, performance updates, and recommendations to senior client stakeholders, • Support Account Directors in managing client expectations and campaign planning, • Line manage and mentor Paid Media Managers and Executives, • Set standards for quality, innovation, and performance across the team, • Support training, knowledge sharing, and career development within paid media, • Help shape paid media best practices, tools, and processes, • Stay ahead of platform changes, emerging ad formats, and industry trends, • Champion testing, innovation, and continuous improvement Skills & Experience Required • 4+ years of paid media experience, ideally within an agency environment, • Strong hands-on expertise across paid social and paid search; experience with programmatic and video is a plus, • Proven experience leading complex, multi-channel campaigns, • Strong understanding of brand and performance measurement frameworks, • Experience managing budgets, forecasting, and campaign timelines, • Confident presenter with experience engaging senior stakeholders, • Proven experience managing and developing team members

Membership Experience Manager 📍 Ealing, West London 🕒 Part-Time / Full-Time Are you energetic, people-focused, and passionate about group training? Join our high-performing team at F45 Training Ealing as a Membership Experience Manager and play a key role in creating an exceptional studio experience that keeps members engaged, motivated, and coming back. This is a member-focused role, ideal for someone who thrives in a fast-paced boutique fitness environment and enjoys building relationships, driving membership growth, and fostering a strong community. The Role As our Membership Experience Manager, you’ll be at the heart of the studio experience — from a members first Trial through to long-term member retention. You’ll ensure every interaction reflects our premium, community-driven culture while supporting both membership growth and member satisfaction. What you'll be doing: • Delivering an outstanding end-to-end member experience, from first enquiry to long-term retention, • Welcoming and onboarding new members, including inductions and goal setting, • Engaging with prospective members and confidently presenting membership options, • Following up with trial members and enquiries to drive conversions, • Building strong, lasting relationships and supporting members throughout their fitness journey, • Providing motivation, technique support, and personalised guidance where needed, • Supporting studio events, challenges, and community initiatives, • Collaborating with the team to create engaging social media content, • Making and handling calls with new and existing members, • Previous experience in a boutique fitness studio, customer service, or a sales-focused service environment (and keen to move into a community-driven fitness role), • Confident, outgoing, and highly engaging with a genuine passion for people, • Excellent communication and relationship-building skills with strong attention to detail, • Sales-minded with a focus on member retention and growth, • Passionate about fitness, teamwork, and delivering results This role offers excellent progression within a leading boutique fitness brand. It’s a fantastic opportunity for coaches or fitness professionals looking to grow into studio leadership, develop commercially, and build a strong client and community base. Schedule: • Flexible part-time or full-time hours (to be discussed), • Competitive salary (pro rata) + OTE, • Membership and performance-based bonuses, • Free F45 membership and classes, • Ongoing professional training and development

Account Director, Sales Project Management £80,000-100,000 base + strong commission structure Southwark, Hybrid Harnham have partnered with an innovative SaaS scale-up using advanced text analytics to help global brands understand why their customers think, feel and behave the way they do. Their platform turns customer feedback, surveys and social media data into actionable insights that drive smarter business decisions. As they continue to grow, they’re looking for a Senior Customer Success Manager to join the team and play a key role in delivering real impact for enterprise clients across industries. The Role As Account Director, Sales Project Management, you’ll build long-term relationships with clients, helping them extract maximum value from the platform and uncover meaningful insights that inform strategy and performance. You’ll: • Act as the main contact for a portfolio of enterprise clients, guiding them from onboarding through renewal., • Translate client goals into clear research briefs and actionable recommendations., • Present findings confidently to senior stakeholders, showcasing the commercial impact of insights., • Collaborate closely with Product, Data and Sales teams to ensure seamless client delivery., • Identify opportunities for account growth through upsell and cross-sell initiatives., • Lead QBRs, roadmap sessions, and data-driven discussions with clients. What We’re Looking For • Experience in Customer Success CX, ideally within SaaS or CRM systems, • Sales methodologies tools such as SPIN or MEDDICC, • Skilled communicator and presenter, able to distil complex insights into clear client stories., • Strong analytical mindset with a passion for solving problems and finding meaning in data., • Proven ability to manage multiple enterprise relationships simultaneously., • Commercially savvy, with a track record of driving retention and growth., • Curious, proactive, and collaborative — someone who thrives in a fast-growing, innovative environment. What’s on Offer • £100,000 base + strong commission structure, • Ongoing training and development from day one, • Opportunities for rapid progression — internal promotion is encouraged, • 24 days annual leave + bank holidays, • Regular team socials and company events, • Tech Scheme & Cycle to Work benefits, • Employee wellbeing support and learning academy If interested apply below or send your CV to

E‑Commerce Specialist (UK Market) Brands: Intimissimi, Calzedonia, Iuman, Falconeri, Tezenis We are looking for a motivated and detail‑oriented E‑Commerce Specialist to support the day‑to‑day operations of our UK digital channels. This role is ideal for someone early in their digital career who wants to develop strong foundations in e‑commerce, content management, analytics, and cross‑functional collaboration across a multi‑brand environment. You will work closely with the UK E‑Commerce Specialists, the Country Manager, and HQ teams to ensure our websites remain aligned with brand objectives and deliver a seamless customer experience. Key Responsibilities - Strategic & Cross‑Team Collaboration • Work closely with HQ and the Local E‑commerce Team to plan and execute the monthly website content calendar, ensuring alignment with brand priorities and commercial goals., • Coordinate updates and share insights with Retail, Marketing, and HQ to create synergy between online and offline operations. Content & Website Management • Translate and publish weekly website updates, ensuring content remains fresh, accurate, and aligned with brand guidelines., • Manage CMS activities including homepage updates, landing pages, promotional assets, and category optimisation., • Conduct QA checks across devices to guarantee an optimal customer experience. Product & Data Operations • Support daily product data accuracy across PIM and internal systems., • Manage attributes, descriptions, categorisation, and bulk uploads., • Monitor workflows, identify missing information or inconsistencies, and support resolution. Data Analysis & Reporting • Review weekly and monthly reports, translating findings into actionable insights., • Track competitor activity and identify new opportunities. Digital Marketing Support • Support ongoing SEO, SEM, PPC, and social media advertising activities., • Assist in briefing HQ and agencies based on performance insights. Who We Are Looking For / Essential Skills • Strong interest in e‑commerce, fashion, or digital marketing., • Excellent command of Microsoft Suite (especially Excel and PowerPoint)., • Highly organised, proactive, and able to manage tasks independently., • Creative mindset with attention to detail and pragmatism. Preferred Skills • At least 1 year of experience in e‑commerce or digital marketing (fashion/beauty preferred)., • Experience with CMS, product data management, or basic SEO., • A self‑starter who thrives in fast‑paced environments. What We Offer • Practical exposure to a multi‑brand digital ecosystem., • Hands‑on experience in content, trading, SEO, analytics, and operations., • A collaborative environment with strong learning and growth opportunities., • Increasing responsibilities as skills develop.

About Our Group Company Neve Jewels Group is a UK headquartered, digital-first jewellery company redefining modern luxury through made-to-order design, ethical craftsmanship, and global e-commerce across its brands: Diamonds Factory, Austen & Blake, and Sacet. About our Brand Here at Diamonds Factory, we’re all about making those all important milestones matter. With over 15 years experience in the jewellery industry, Diamonds Factory was created from the simple idea that luxury products shouldn’t cost the earth - and that mission still stands firm now. This role is dedicated exclusively to the Diamonds Factory brand. About the Role The Commercial Director is a senior leadership role with full responsibility for driving global revenue and commercial performance across The Diamond Factory. This role owns the end-to-end commercial strategy across e-commerce and international retail, with accountability for P&L, product strategy, pricing, and margin delivery. You’ll balance strategic leadership with hands-on execution, operating across multiple markets including Europe, Canada, Australia, New Zealand, and Dubai. How you'll contribute: • Global Revenue & P&L Ownership, • Full ownership of global commercial P&L, driving revenue growth, profitability, and market share, • Define and execute an integrated omnichannel strategy across e-commerce and retail, • Lead e-commerce performance, including traffic, conversion, AOV, and revenue, • Oversee the performance of international retail locations, ensuring consistent brand and sales delivery, • Product, Pricing & Margin, • Own the commercial product strategy in partnership with design and manufacturing, • Lead pricing strategy to optimise margin while remaining competitive, • Drive inventory efficiency, turnover, and margin realisation, • Oversee forecasting, assortment planning, and product lifecycle management, • Leadership & Collaboration, • Lead and develop senior teams across e-commerce, retail, and merchandise, • Act as the key commercial partner to Marketing, Finance, Operations, and Manufacturing, • Build a high-performance, KPI-driven commercial culture, • International Growth, • Identify growth opportunities across global markets through customer and competitor insight, • Ensure localisation of product, pricing, and customer experience by region What we're looking for: • 10+ years’ senior commercial leadership experience, • Proven success driving revenue and profit growth in an omnichannel retail business, • Strong e-commerce and digital trading expertise, • Experience managing international, multi-territory retail operations, • Excellent financial and P&L management capability, • Confident leader with strong stakeholder influence and communication skills, • Experience in luxury, jewellery, or premium consumer goods, • Background in vertically integrated businesses, • Comfortable with international travel What we offer: • Join a fast-growing business where your contributions matter and your ideas are valued, • Work in a supportive, transparent environment that encourages innovation and excellence, • Enjoy flexibility with 3 days a week in our vibrant Hatton Garden office and 2 days working from home}, • Flexi hours - start your day between 8am and 10am, then finish between 4pm and 6pm, • Comprehensive Vitality private healthcare, offering access to high quality medical support and wellness benefits, • Enjoy your birthday, with an extra day of leave to celebrate, • Access to Perkbox for exclusive discounts, rewards, and wellbeing benefits to help you make the most of your work-life balance, • 25 days annual leave + bank holidays, • Enhanced maternity and paternity leave entitlements Next steps If your application is successful, you’ll receive an initial phone screening call with our Talent Acquisition team, followed by a round of interviews with the hiring manager and selected stakeholders.Throughout the process, you’ll receive feedback following each round of interview(s) with regular updates on how the recruitment process is going. Please bear with us, we do receive large volume of applications, and unfortunately, we’re only able to respond to candidates who have been shortlisted. We’re an equal opportunity employer, if you don’t meet every requirement, we still encourage you to apply. Our Commitment to Diversity & Inclusion At Diamonds Factory we are committed to providing a work environment that supports, inspires, and respects all individuals. We do not discriminate on the basis of gender, race, colour, religion, age, disability, belief, sexual orientation, marital status, or is disadvantaged by conditions or requirements which cannot be shown. Discover more about life at Diamonds Factory by following our LinkedIn page and social media channels.

Senior Agency Partner Manager – Paid Social & Performance Marketing • Location: London – Hybrid (3 days per week onsite), • Contract: 12 Months (Potential for Extension) This role sits within a high-performing agency partnerships team responsible for driving revenue growth across one of the world’s largest global media holding groups. You will act as a senior strategic advisor, combining commercial leadership, platform expertise and data-driven insight to deliver measurable business outcomes. This is a revenue-accountable, client-facing role. It requires strategic thinking, executive presence and the ability to operate at pace in a complex environment. Key Responsibilities • Own and develop senior relationships across a major global media agency network, • Drive revenue growth through scaled education, strategic planning and performance best practice, • Act as a subject matter expert across paid social and performance marketing solutions, • Translate data into clear commercial strategy and measurable outcomes, • Lead measurement frameworks, optimisation strategy and performance reviews, • Influence senior stakeholders including C-level decision makers, • Partner cross-functionally with internal sales, product and marketing science teams, • Manage complex workstreams and prioritise effectively in a high-volume environment Required Experience • 5+ years’ experience in digital media, paid social, performance marketing or agency partnerships, • Strong experience working within or directly with tier-one media agencies, • Demonstrated quota ownership and consistent revenue growth delivery, • Deep understanding of advertising metrics, attribution and performance frameworks, • Strong analytical capability with advanced Excel skills, • Proven ability to present strategic solutions to large audiences, • Comfortable influencing senior and executive-level stakeholders Candidate Profile This role will suit an experienced Agency Partner Manager, Agency Lead, Account Director or Senior Performance Marketing professional looking to operate at strategic level within a leading global technology platform. Next steps to apply: Apply now with word document CV or email your CV direct to for immediate review.

About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India. About the Business Division: This role is part of QQFS, a Gothenburg based fieldwork agency and a wholly owned subsidiary of M3 Inc. QQFS is a leading provider of data-collection services for the pharmaceutical and healthcare industry. We specialize in conducting both qualitative and quantitative market research in The Nordics and Benelux regions, in addition to Austria and Switzerland. Job Description Essential Duties and Responsibilities: Including, but not limited to the following: Project Recruitment • Ensure that recruitment tasks assigned for projects in Scandinavia region and any other QQFS assigned markets are fully executed, • Reach out to M3 Global Research panelists via phone and carry out cold calling to recruit respondents on allocated projects, • Scheduling interviews, • Proactively plan, organize and implement panel recruitment solutions on allocated projects, aiming to maximize internal resources, reduce outsource cost and ensure successful project delivery, • Provide updates in the given format and timings to the project management team on the work done for projects, progress, results and action plans to deliver the allocated studies within the provided timelines and specs, • Flag to the senior manager projects of concern, when recruitment progress is off track and it is likely to require partners, • Ensure that monthly registrations targets are met for Scandinavia region, • and any other QQFS assigned markets are fully executed, • Execute the allocated panel building initiatives in Scandinavia region, • and any other QQFS assigned markets are fully executed, • Call new registrants to confirm and update email addresses, • Call users to reactivate their accounts, • Work across multiple systems to investigate, troubleshoot and handle inquiries and complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution, • Work with the Project Management team to resolve project specific issues for members/respondents, • Ensure that respondent inquiries are handled according to company policy regarding outcomes and time to resolution, • Provide input on and assist with updating communication procedures, guidelines, and enhancements to the Support Ticket System, • Build and maintain strong relationships with the panel members through timely and professional communication across multiple channels, • Provide high quality support to M3 Global Research members via telephone and email/support ticket communication, • Work with other members of the global Panel team, report and resolve potential issues with internal and external systems and processes, • Investigate fraud respondents and take action based on M3 data quality procedures, • Complete the verification process for newly registered members, • Complete link testing for online Market Research projects and overlays for qualitative online screeners Qualifications Knowledge, Skills, Abilities: • Fluency in Danish and English and ONE other language is preferred: (French, German, Finnish, Swedish, Norwegian, Dutch), • Exhibit clear and effective communication both verbally and written with diverse audiences, • Proficient PC skills including Microsoft Office tools, Internet, Social Media, e-mails and tools required within assigned responsibilities, • Detail oriented with excellent analytical and investigative skills, • Ability to ask probing questions, respond effectively and accurately, and ensure audiences feel supported. Additional Information Working hours: Shift rotation: 09.00 - 17.30 / 10.00 - 18.30 (CET) Monday - Friday Please submit your CV in English

Havas SO exists to create meaningful solutions in health that earn real-world impact. We believe creativity is one of the most powerful tools we have to make that happen — turning science into stories, and ideas into experiences that move through culture. As advertising undergoes the biggest structural reset in decades, we are building a next-generation creative team: one driven by cultural intelligence, world-class craft, multidisciplinary experimentation and the belief that creativity can shape human behaviour for the better. We are also a deeply kind, curious, optimistic team. Great humans make great work. The Role We’re looking for a Senior Creative Copywriter to help lead the voice of the agency. Someone who can write lines that stop you, build narratives that move you and shape campaigns designed to earn attention, not buy it. You’ll be as comfortable crafting sharp, social-first copy as you are building big platform thinking, bringing earned creativity and cultural relevance into healthcare in a way that feels genuinely category-shaping. This is a senior role: you’ll help raise the bar for copy craft across the agency, mentoring others and setting the standard for how ideas should sound in the world, working closely with our Creative Manager and Creative Director. What You’ll Do • Write conceptual, earned-first campaign ideas built to spark conversation and travel naturally through culture., • Craft snappy, memorable lines - headlines, scripts, manifestos, social copy, naming and brand voice., • Turn complex health and science into emotionally resonant, human storytelling., • Build narrative systems that can stretch across earned media, influencer ecosystems, PR moments and brand platforms., • Partner closely with creative, strategy and design teams to shape bold, contemporary work., • Lead copy craft across the department, mentoring writers, elevating standards, pushing ambition., • Bring curiosity and cultural intelligence into healthcare storytelling., • Explore AI-enabled writing tools responsibly, in service of better creativity and craft. What You Bring • Significant experience as a conceptual copywriter, with a portfolio of culturally led creative work., • Healthcare experience but with the ambition to make work that feels modern, meaningful and creatively brave., • A sharp instinct for language: you can write the headline, the narrative, the script and the social line., • Confidence shaping ideas., • Strong understanding of how stories travel, how culture picks things up, how PR earns attention., • Leadership energy: you raise the bar, bring others with you, and help shape the agency’s creative voice., • High standards, great taste, and an obsession with craft.

Company Overview: With an uncompromising commitment both to British manufacturing and to our customers worldwide, Soane’s mission is to design and make enduring and life-enhancing furniture, lighting, fabrics, and wallpapers. By working with a network of the finest craftspeople in Britain, we preserve traditional skills and nurture them for future generations. As well as working with independent craft workshops across Britain, we have developed our own substantial in-house manufacturing operations in Leicester and the South of England. We have thriving showrooms in London and New York where our passionate and committed team champions exceptional British craftsmanship. For more information, please visit and join our social media platforms Pinterest and Instagram. Purpose of the Position: The Digital Experience Lead is a newly created position based in the London office within a fast-growing, mission-driven business. The Digital Experience Lead is responsible for overseeing and improving the end-to-end digital journey of users, ensuring that every touchpoint is seamless, engaging, and aligned with business goals. Reporting to the Marketing Manager, the Digital Experience Lead will play a pivotal supporting role in delivering the company’s new website (including SAP B1 integration) - one of the most strategic initiatives for the business to support and drive growth in Soane’s largest market, North America. Beyond the website project, the Digital Experience Lead will drive content creation initiatives, including videography, to improve digital engagement and storytelling. In addition, this role will lead the digital campaigns including targeted digital marketing efforts aimed at reactivating inactive database segments, ensuring the business maximises value from all digital audiences. The Digital Experience Lead will bring a strategic and performance-driven mindset — using data, KPIs, and digital tools to monitor impact and drive results, and help shape the digital strategy. Duties and Responsibilities: • End-to-End Online Experience: Manage and optimise the full digital customer journey, ensuring a seamless, engaging, and user-focused experience across all online platforms., • Digital Campaign: lead the planning and execution of the Digital Campaign (e-shot, Instagram, Pinterest) to support the Business and Communication objectives including targeted campaigns to re-engage inactive contacts, using segmentation and personalised content to increase engagement and conversion., • KPI Reporting: Track, analyse, and report on key digital metrics to measure performance, identify trends, and inform strategic decision-making., • New Website: Oversee the planning, development, and successful launch of a new website, ensuring alignment with brand, user needs, and business goals. Assist with testing, content migration, and internal support to ensure a smooth website launch and post-launch performance., • Videography Support: Support and manage video content planning and production to enhance digital storytelling and strengthen engagement across marketing channels. Qualifications for the Position: • Digital Marketing Experience (5+ years): Proven experience with digital platforms, tools, and customer journeys, coupled with strong knowledge of digital marketing channels—including email and content marketing, SEO/SEM, and social channels., • Project Management: Experience managing end-to-end digital projects, ensuring delivery on time, on brief, and within budget., • Luxury Sensitivity: Strong understanding of luxury brand positioning, visual standards, and customer expectations within a luxury context. Attention to Detail & Excellence in Execution are essential. Experience within the Interior Industry is also beneficial., • SAP: a working knowledge of SAP B1 is highly beneficial for this role. Responsibilities will include navigating SAP B1 interfaces and utilising data for integration with website., • Digital Marketing Expertise: applied understanding of digital channels, including social media, SEO/SEM, email marketing, content marketing, and performance marketing., • Marketing Software: Familiarity with marketing platforms, like Google Analytics, CRM tools, email marketing platforms, content management system (WordPress, WooCommerce, Shopify) and marketing automation tools (Mailchimp), • Efficient & Creative Problem-Solver: Able to efficiently manage multiple tasks and deadlines through strong prioritisation and time management skills, while creatively identifying challenges and proactively developing innovative, practical solutions in fast-paced environments., • Collaboration & Communication: Excellent interpersonal and communication skills, with the ability to work cross-functionally and influence stakeholders at all levels. To apply please send your CV and cover letter to

Who We Are Casa by Josephine Jenno is a young, design-driven homewares brand based in Chelsea, London with a deep appreciation for craftsmanship and artisanal production. We are a small, passionate team, building something we genuinely care about. This is an opportunity to join the company in its formative stages, take ownership, and help shape the future of a brand with big ambition. The Role We’re looking for an exceptional Customer Operations & Office Manager to own all customer-facing and operational touchpoints across the business. This is a hands-on role. You will be the first point of contact for our customers and fully accountable for ensuring orders are processed accurately, shipped on time, and delivered in perfect condition. Sitting at the intersection of customer service, order management, and logistics, you’ll have real authority to improve processes and raise the bar on customer experience. If you’re excellent at customer service and ready to step into a role where you help build a best-in-class customer experience from the ground up, this is that next step. Key Responsibilities Customer Experience & Support • Act as the first point of contact for all customer interactions across phone, email, live chat, reviews and social media., • Handle customer queries, complaints, and issues with confidence, speed, and strong customer empathy, • Ensure all customer communications consistently reflect the brand’s tone, quality, and values, • Represent the brand at in-person events, sample sales, and pop-ups, delivering an outstanding face-to-face experience, • Own the end-to-end order process using Shopify and Mintsoft, ensuring customers receive their orders on time and in full, • Monitor orders daily and work closely with our 3PL warehouse partner to proactively resolve delays, errors, or delivery issues, • Fulfil orders from the office when required, ensuring products are packed and dispatched accurately and on time, • Manage returns and exchanges through returns platforms such as Swap or Loop, • Ensure both the office and 3PL warehouse are fully stocked with the correct packaging materials, • Manage all stock transfers between warehouses., • Ensure office supplies, equipment, and day-to-day operational needs are consistently maintained, • Coordinate logistics for photoshoots, marketing, and PR activity, including ordering and delivering stock or samples to required locations, • Take full ownership of customer operations within an early-stage, high-growth business, • Help shape, document, and scale customer service and operational processes, • Use customer insight and reporting to influence improvements across operations, fulfilment, and product, • Grow with the business, with clear scope to take on increased responsibility over time About You As our primary customer-facing brand ambassador, you live and breathe customer experience. You combine strong customer empathy and emotional intelligence with operational discipline and a data-driven mindset. You care deeply about detail, presentation, and quality, and you understand that great customer experience is built through excellent execution behind the scenes as much as front-line interaction. You’ll bring: • 2+ years’ experience in customer service or customer operations, ideally within e-commerce or a premium/luxury brand, • Proven experience handling customer queries across email, phone, live chat, and social media with native level written and spoken English, • 2+ years’ experience managing orders and fulfilment using Shopify and order/warehouse systems (Mintsoft ideal), • Strong experience with customer support platforms such as Zendesk or Gorgias, and returns platforms such as Swap or Loop, • Confidence using Excel / Google Sheets to build reports and understand the metrics that drive operational improvement, • Experience with Inventory Management Systems MS such as Cin7 or Unleashed is highly desirable, • Calm under pressure, highly organised, and comfortable taking ownership, • A genuine desire to build something better — not just maintain the status quo Why Join Us • Opportunity to put your mark on an early-stage, high-growth business, • Immediate ownership and genuine influence over how customer operations are run, • A role that will grow with you as the company scales, • The chance to help build a best-in-class customer experience, not just close tickets, • Hybrid working - Tuesday to Thursday at our office, Monday & Fridays from home., • Salary: £30,000 p.a

Sales Development Representative The Role As a Sales Development Representative, you are the crucial first impression and the engine driving new business opportunities. You will: • Research and identify new potential clients who could benefit from cutting-edge technology solutions., • Craft compelling, personalised outreach via phone, email, and social media to spark initial interest., • Engage prospects in meaningful conversations to understand their business challenges and articulate how our client's solutions can help., • Generate qualified meetings for the senior sales team, directly contributing to revenue growth., • Collaborate closely with marketing and sales teams to refine strategies and optimise outreach efforts. Why This Company? You will join a dynamic, fast-growing technology company that is truly disrupting its sector. They pride themselves on a culture of continuous learning and growth, offering extensive development opportunities and a supportive environment where your ideas are valued. This is a place where you're encouraged to take ownership and make a real impact, all while being mentored by experienced leaders who are invested in your success. About You (Transferable Skills Welcome!) We care deeply about your drive, communication style, and hunger to learn, more than a specific degree or tech background. You are a great fit if: • You are a People Person: You genuinely enjoy connecting with others, whether that's been in a retail environment, a busy hospitality setting, or a customer service role. You can build rapport quickly and aren't afraid to initiate conversations., • You Thrive on Initiative: You don't wait for instructions; you actively seek out solutions, learn new things, and find ways to achieve your goals. Perhaps you've taken on extra responsibilities or proactively solved problems in previous roles., • You are Goal-Oriented: You find satisfaction in working towards targets and are motivated by seeing your efforts translate into tangible results., • You are Adaptable and Curious: The tech world moves fast, and you're excited by the prospect of learning about new technologies and explaining their value to others. The Opportunity Most job applications can feel like shouting into a void, leaving you wondering if anyone will ever see your potential. Tangent changes that. We partner with ground breaking technology companies, operating at the forefront of innovation in areas like AI and cloud solutions, to find their next sales stars in London. When you apply through Tangent, you don't just get a job; you gain a free industry mentor to coach you through the interview process and ensure you secure the best possible role and package. This service is 100% free for candidates – we are paid by the employer to find and coach the best talent. The Tangent Advantage • Skip the CV Pile: We have a direct line to the Hiring Manager, ensuring your application gets seen immediately., • 1:1 Coaching: We pair you with an experienced sales expert to polish your interview technique, build confidence, and help you negotiate the best package., • Fast-Track Process: Our candidates typically move through the hiring stages much faster than traditional applicants., • Hybrid Flexibility: This is a hybrid role based in our client's vibrant London office, typically 2-3 days a week in the office, offering a balanced mix of collaborative working and independent focus., • 100% Free: This service is 100% free for candidates – we are paid by the employer to find and coach the best talent. Ready to fast-track your career and make a real impact? Apply now.

Paid Media Executive Salary: Up to £32K Channels: PPC & Paid Social Hybrid: 3 days in Central London, 2 days WFH Clients: Entertainment, Ecommerce Are you a data-savvy marketer who loves turning clicks into revenue? We’re hiring a Paid Media Executive for a fast-growing digital agency in London to help build and optimise multi-channel campaigns across Paid Social and PPC. 🎯 The Role You’ll support the planning, build, and optimisation of campaigns across Google Ads, Meta, TikTok, and LinkedIn—owning day-to-day execution, QA, and reporting. You’ll partner with creatives, content, and analytics to ship high-performing assets and iterate fast. 📌 Key Responsibilities • Build, launch, and optimise campaigns across Google Ads (Search/Performance Max), Meta, TikTok, and LinkedIn, • Support keyword and audience research; structure ad groups/sets and craft compelling copy & assets, • Monitor budgets, pacing, and bid strategies to hit CPA/ROAS targets, • Set up and QA tracking (GA4/GTM, UTM governance, pixel events), • Produce clear weekly and monthly performance reports with actions and hypotheses, • Run A/B tests (creatives, copy, landing pages) and feed insights back to content/design, • Keep up with platform updates and share quick wins with the team ✅ What You Bring • 1–2 years’ hands-on experience in performance marketing (agency or in-house); strong internships considered, • Working knowledge of Google Ads & Meta Ads; bonus points for TikTok/LinkedIn, • Comfortable in GA4, GTM, and Excel/Google Sheets (pivot tables, lookups, basic formulas), • Sharp copy instinct and a test-and-learn mindset, • Organised, proactive, and collaborative with strong attention to detail, • Nice-to-have: Looker Studio dashboards, basic CRO, or SQL fundamentals 💷 Salary & Benefits £30,000–£32,000 per annum (DOE) Hybrid working (London office 2–3 days/week) Fast-moving, collaborative agency culture Training budget, certifications, and regular team socials Clear progression path into Performance Marketing Manager Join an ambitious team where you’ll learn fast, ship often, and see your work move the needle. 📩 To apply, send your CV to .

DIGITAL ACCOUNT MANAGER Location: Dubai, UAE Relocation from UK I am working with a well-established UK-run digital agency that has successfully expanded into Dubai. They are looking for a strong Digital Account Manager from the UK who is keen to relocate and play a key role in servicing a mix of regional and international brands. This is an exciting opportunity for someone who understands UK agency standards and wants to bring that structure, pace and client servicing excellence into a growing Middle East office. The Role As Digital Account Manager, you will act as the key day-to-day contact for clients, ensuring campaigns are delivered on time, on brief and on budget. You will work closely with strategy, creative, social and performance teams to drive fully integrated digital campaigns. Key Responsibilities • Manage multiple client accounts across digital and integrated campaigns, • Lead client communication and build strong, trusted relationships, • Take detailed briefs and translate them into clear internal briefs, • Oversee campaign delivery across social, content, paid media and web, • Manage timelines, scopes and budgets, • Identify opportunities for organic growth and upselling, • Prepare presentations, reports and performance reviews, • Ensure high standards of account handling and process What They’re Looking For • 3-5+ years experience in a digital or integrated agency in the UK, • Strong understanding of social, paid media, content and digital production, • Confident leading client calls and presentations, • Commercially aware with experience managing budgets, • Highly organised and able to manage multiple workstreams, • Comfortable working in a fast-paced, growing environment, • Open to relocating to Dubai Why Consider the Move • Join a UK-founded agency with strong processes and leadership, • Be part of scaling a growing Dubai office, • Exposure to regional and global brands, • Tax-free income, • Relocation support provided, • Clear progression as the team grows This role would suit someone who feels ready for an international move but wants the stability and standards of a UK-run business.

We’re partnering with a premium wellbeing brand (B-corp) with presence in international markets in their search for a Senior Growth Manager. Known for its innovation, quality and deep-rooted expertise, the business has built a loyal following. This is a fantastic opportunity to drive DTC in a collaborative, entrepreneurial culture where individuals are empowered to take ownership, drive change and make an impact. It’s an exciting time to join as the brand continues to elevate its digital ecosystem and accelerate direct to consumer growth. Reporting senior leadership, the successful candidate will own the end-to-end digital and DTC performance strategy, driving profitable growth across ecommerce, paid media, SEO, CRM and social. The Role • Manage DTC channel (sales, margin, spend & forecasting), • Lead performance marketing across paid digital channels (PPC, Shopping, Paid Social)., • Oversee SEO strategy with the internal organic team, • Define and deliver the global social media strategy, • Owning CRM strategy across acquisition, retention and lifecycle, • Drive continuous optimisation and structured A/B testing to maximise conversion, retention and customer lifetime value, • Partnering cross-functionally with Operations, Finance and Innovation The Person • Proven growth marketing experience in e-commerce / DTC, • Proven commercial ownership of channel P&L, • Strong expertise across performance marketing, CRM, SEO and website optimisation, • Shopify experience preferred, • Advanced Excel & Google Analytics capability, • Entrepreneurial, hands-on and comfortable in a fast-paced SME environment This is a high-visibility, high-impact role with real ownership and the opportunity to shape digital growth strategy of an ambitious brand. For more information please apply immediately

Job purpose To undertake all aspects of commercial business rates surveying. To promote and grow the service line throughout the region. • Advise on all business rates matters to include appeal work, business rates mitigation management, discussions with the local authorities and completion of statutory forms., • Carry out site visits and inspections in London and throughout the South East. Role Dimensions Financial data Capacity targets will be set each financial year for you and the team. To contribute to the departmental budget and be aware of your own contribution to the overall target. Total number of employees for whom you have line responsibility You will be expected to help mentor junior members of the team including apprentices (if applicable), graduates and surveyors. Where necessary you will be expected to help provide APC experience. Other data Working as part of the Professional team and supported by the Division as a whole, the role is to undertake existing instructions, maintain existing Client relationships by keeping them informed of the progress of their instructions and promote and develop new clients and business. The majority of work will involve property situated in London and throughout the South-East of England. Business generation and client facing business activity is a requirement and necessary for promotion opportunities. Cross-selling will also be rewarded. Key Responsibilities Client Management for both existing clients and potential clients are provided with a professional and knowledgeable service in connection with the work of the department. Clients should be updated regularly on the progress of their instructions. Responsible for Fee and Cost Management, quoting for work and ensuring that all fees and other costs are monitored and processed in a timely way so that income and profit targets are met. As a fee earner, to prepare invoices and to liaise with clients and Accounts teams to ensure bad debts are kept to a minimum. Professional and Personal Development to identify and address the relevant development requirements for the job; and ensuring that the appropriate skills and technical knowledge are evident. Compliance and administration to maintain all the relevant professional and in-house procedures and standards, ensuring good practice and consistency for the department and Company is achieved. Annual QA audits are undertaken by a 3rd party firm where files are chosen at random to ensure procedures are adhered to. Knowledge of changes and developments in professional and ancillary areas and to take steps to expand knowledge of same. From time to time, to provide up to date information relevant to professional services on the company’s website and social media pages. Communications & working relationships Internal • Line manager – for support and to monitor progress. To assist your line manager with their running of the team and to help ensure staff remain motivated. To keep company matters confidential where appropriate., • Departmental colleagues – to support each other and to ensure efficient service, • Other department representatives – to develop cross-servicing opportunities External • Clients – to keep advised of progress, to advise and to take instructions, • Professional bodies – to maintain and develop knowledge, • Other agents/professionals –to obtain comparables, market knowledge and for negotiation and networking purposes Key performance indicators • Financial – e.g., income, profit margins, debtor days, billing times, • Service standards – e.g., up to date knowledge of client needs., • Departmental targeted income, • Compliance and Administration, • Evidence of following the administrative procedures that may include:, • Debtor days/billing times, • 100% compliance of QA & Company standards, • Accounts submission on timely basis (timescale – to be agreed), • Personal Development - development plan in place, • Evidence of behaviours as described in Section 7., • Assist in the training of Office Team Administrators / junior staff members as required., • Identifying new opportunities from lease event meetings, lease advisory opportunities from existing rating client relationships and vice versa Person specification Knowledge, skills and experience required • At least 3-5 years MRICS, with relevant experience, • Knowledge of professional matters and potential new markets appropriate to their region/service line., • IT literate, with an ability to use all IT packages including effective use of database, websites, in-house templates., • Able to demonstrate ability to provide various advice relating to business rates, • Knowledge of current legislation that affects the service line., • Experience of negotiation skills to prepare for and conduct effective negotiations., • Able to demonstrate ability to develop the skills necessary to generate new clients and jobs., • Experience of the relevant commercial markets, • Able to solve problems effectively and creatively., • Ability to organise and manage time effectively., • Report/letter writing – able to produce readable grammatically correct written reports and letters which are clear, logical and persuasive., • Experience of utilising and maintaining internal and external comparable databases., • Communications; in addition to I.T based communication, the ability to talk to colleagues, clients and other professionals/agents in a clear & positive manner., • Influencing clients and applicants to achieve positive outcomes in relation to proposals, plans and working relationships., • Persuasiveness – able to understand the needs of the client/audience and respond accordingly by modifying or changing the communication style accordingly (written or verbal), • Initiate action – recognises, creates and seizes opportunities to implement plans and ideas to achieve business objectives., • Tenacity and Resilience – demonstrates perseverance over a period of time to achieve objectives, irrespective of obstacles., • Attention to detail and accuracy to ensure that activities and tasks are handled correctly and completed on time., • Responds constructively, enthusiastically, and flexibly to changes in team, market and work., • Able and willing to travel to site inspections and client meetings., • Willing to attend networking events, • Present at internal meetings / seminars?, • Strong work ethic SHW is committed to encouraging respect, diversity and inclusion among our workforce and eliminating discrimination. The aim is for our workforce to be representative of all sections of society, and for each employee and client to feel respected in an equitable environment. By submitting your application, you acknowledge that your personal data may be shared with other SHW Group subsidiary and affiliate companies in support of this objective. All data will be handled in accordance with applicable data protection legislation and our Privacy Policy, which can be found here: Privacy | SHW