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About the Role Conducting impartial, thorough investigations relating to a wide range of customer issues, striving to provide a timely satisfactory resolution/response. Assist with the development of the sales and operations function, making recommendations for improving processes and services. Take appropriate action to eliminate/minimise company exposure (financial and/or reputation) in any situation. Play a key part in assisting the company achieve targeted client Key Performance Indicators/Service Level Agreements. Responsibilities • Establish effective communication links with partner and supplier contacts creating a professional image of CMAC Group through our knowledge of the client, client contacts and client business, • Sponsor for the company’s complaint management system ensuring complaint data is uploaded accurately, • Liase with internal departments from service delivery, finance, supplier relations, planning, and product to ensure customer needs and expectations are met, • Provide support and escalation point for client and customer issue resolution, • Work to targeted KPI’s around response times, • Effectively manage the inbox for incoming queries relating to customer issues, • Compose professional, quality written responses which address client issues in a clear and precise manner, • Stay abreast of industry development and changes and utilise that knowledge to become a trusted advisor, • Present a highly professional image and example both within the Company and externally About You • Superb customer relationship and rapport-building skills, and role model for adopting CMAC Group values, • Understanding of the Ground Transport/Travel Industry, • Proficient organisational skills and high attention to detail, • Ability to solve problems, • Comfortable working independently and as part of a team, • Experience of working with suppliers in a regulated industry, • Ability to work under pressure and within time constraints, • Excellent communication, written and influencing skills with outgoing personality and enthusiastic sense of humour, • Able to demonstrate sound knowledge of the customer’s needs to tailor CMAC Group solutions and complaint responses accordingly, • Results driven, confident, self-motivated and a positive attitude, • IT literate in windows applications About Us CMAC Group is a fast‑growing leader in global passenger transport and accommodation solutions - trusted by airlines, rail operators, major corporations and emergency breakdown providers to keep people moving safely and seamlessly, 24/7/365. Since 2007, we’ve built a powerful technology-led aggregation platform that connects clients to a vast, reliable global supply network, enabling us to move over 5 million passengers every year across the UK, Europe and beyond. Our portfolio of specialist brands include Suntransfers.com, CoachHireComparison.co.uk, Minicabit.com and CheckedSafe, which gives us unmatched capability to coordinate transport and accommodation at scale, even in the most complex or time critical situations. Backed by ComfortDelGro, one of the world’s leading mobility groups, CMAC continues to operate with the agility and innovation of an independent business whilst benefiting from the strength, stability and global reach of a major international parent company. At CMAC, you’ll join a team that thrives on solving real world challenges, shaping the future of mobility and delivering exceptional service when it matters most. If you’re driven, curious and excited by meaningful impact, you’ll feel right at home here. CMAC Group actively promotes equality, diversity and inclusion (EDI). EDI is extremely important to us and we work hard to ensure that everyone connected with CMAC - whether employees, customers, Board Members, suppliers, or partners - has genuine and equal opportunities to participate in our organisation. We welcome and support people of all backgrounds and identities, regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Our aim is to create an environment where everyone’s rights, dignity, and individuality are respected. We value the unique contribution each person brings to our team and business, and we are committed to building an environment where everyone feels included and able to thrive. CMAC Group is an equal opportunities employer. We welcome applications from all suitably qualified candidates and are committed to ensuring fair, accessible, and equitable treatment for all applicants and employees. We actively encourage Continuous Professional Development and would expect the successful candidate to ensure they are keeping updated with new theory and legislation, attend any necessary in-service training and participate in a program of CPD where required.

Driving Digital Transformation through consultancy services. A customer focused Account Manager is required by a well-respected IT Managed Services Provider. This is a genuine Account Manager role looking after a portfolio of existing accounts with recurring revenue spend. This role helps these organisations develop by providing Digital Transformation Consultancy. The Organisation: A well-established MSP with very strong customer retention Providing IT Strategy Roadmap, infrastructure solutions combined with professional services to mid-market and small corporate organisations Has a portfolio of mid-level spending accounts that need to be nurtured and grown Growing strongly with new technology solutions and services to take to existing clients. North West based, well established with an impressive list of clients spread nationwide The Person: Minimum of 2 years experience in a consultative account manager role or new business sales role, ideally with an MSP / Managed Service Provider / IT Solutions / IT Services provider. Capable of building trusting partnerships with various levels including Director Level Used to working closely with organisations to understand needs, resolve issues and provide a variety of solutions. * Must be able to demonstrate a consultative/solution sales led approach and looking to develop their career with more sophisticated technology solutions and services...

Driving Digital Transformation through consultancy services. A customer focused Account Manager is required by a well-respected IT Managed Services Provider. This is a genuine Account Manager role looking after a portfolio of existing accounts with recurring revenue spend. This role helps these organisations develop by providing Digital Transformation Consultancy. The Organisation: A well-established MSP with very strong customer retention Providing IT Strategy Roadmap, infrastructure solutions combined with professional services to mid-market and small corporate organisations Has a portfolio of mid-level spending accounts that need to be nurtured and grown Growing strongly with new technology solutions and services to take to existing clients. North West based, well established with an impressive list of clients spread nationwide The Person: Minimum of 2 years experience in a consultative account manager role or new business sales role, ideally with an MSP / Managed Service Provider / IT Solutions / IT Services provider. Capable of building trusting partnerships with various levels including Director Level Used to working closely with organisations to understand needs, resolve issues and provide a variety of solutions. * Must be able to demonstrate a consultative/solution sales led approach and looking to develop their career with more sophisticated technology solutions and services...

Project Engineer – DAYS Location: Darwen Salary: £44,000 - £48,000 + Pension + Healthcare + Bonus Days Based Role Reference: 7028/JB The Company An excellent opportunity has arisen within a global giant within the manufacturer of specialist acrylic based products to a wide variety of industries. The group has a presence worldwide and have been established for over 100 years. They have grown based on its technological development and expertise, leading to a worldwide reputation for high quality products and services based on leading edge technology. Key Skills • HND/HNC/Degree in Engineering, • Project Experience with Mechanical Knowledge, • Understanding of CAPEX/OPEX & Reliability Engineering The Role The ideal candidate will come from an engineering projects background and should be able to work on their own initiative, be a mechanical engineer with ideally an HNC/HND/Degree qualification and have manufacturing experience. Dealing with CAPEX projects, planning/co-ordination of daily tasks, resource management, project management, liaising with clients/contractors. You will also be able and willing to work on a wide range of manufacturing and building systems, process chemical machinery and other manufacturing processes, including TPM, CBM and Reliability Engineering. There is training and career development on offer, so the successful candidate will be in line to broaden their skills considerably. This is a fantastic opportunity to be part of a world renowned group, which will lead to excellent career benefits and good technological development. If you are interested in this role please send a copy of your current CV using the details provided, interviews will be held locally, and the company is looking to recruit this role as soon as possible. ETS Consulting Ltd – Recruitment specialists with specific areas of expertise in the Manufacturing, Technical, Engineering and Sales markets. ETS Consulting Limited act as an employment business and employment agency and are registered in England and Wales as ETS Consulting Limited, registered no (phone number removed). Registered office address 7 Stamford Square, Ashton Under Lyne, Lancashire, United Kingdom, OL6 6QU. If one of our consultants contacts you in relation to this role, please be aware that as part of our registration process you will be required to provide ETS Consulting with proof of your identity along with proof of your eligibility to work in the United Kingdom

Project Engineer DAYS Location: Darwen Salary: £44,000 - £48,000 + Pension + Healthcare + Bonus Days Based Role Reference: 7028/JB The Company An excellent opportunity has arisen within a global giant within the manufacturer of specialist acrylic based products to a wide variety of industries. The group has a presence worldwide and have been established for over 100 years. They have grown based on its technological development and expertise, leading to a worldwide reputation for high quality products and services based on leading edge technology. Key Skills HND/HNC/Degree in Engineering Project Experience with Mechanical Knowledge Understanding of CAPEX/OPEX & Reliability Engineering The Role The ideal candidate will come from an engineering projects background and should be able to work on their own initiative, be a mechanical engineer with ideally an HNC/HND/Degree qualification and have manufacturing experience. Dealing with CAPEX projects, planning/co-ordination of daily tasks, resource management, project management, liaising with clients/contractors. You will also be able and willing to work on a wide range of manufacturing and building systems, process chemical machinery and other manufacturing processes, including TPM, CBM and Reliability Engineering. There is training and career development on offer, so the successful candidate will be in line to broaden their skills considerably. This is a fantastic opportunity to be part of a world renowned group, which will lead to excellent career benefits and good technological development. If you are interested in this role please send a copy of your current CV using the details provided, interviews will be held locally, and the company is looking to recruit this role as soon as possible. ETS Consulting Ltd Recruitment specialists with specific areas of expertise in the Manufacturing, Technical, Engineering and Sales markets. ETS Consulting Limited act as an employment business and employment agency and are registered in England and Wales as ETS Consulting Limited, registered no 06164846. Registered office address 7 Stamford Square, Ashton Under Lyne, Lancashire, United Kingdom, OL6 6QU. If one of our consultants contacts you in relation to this role, please be aware that as part of our registration process you will be required to provide ETS Consulting with proof of your identity along with proof of your eligibility to work in the United Kingdom . TPBN1_UKTJ

This opportunity suits someone ambitious who enjoys outbound prospecting, relationship building, and developing a long-term career in technology sales. Sales Development Representative (SDR) – IT Managed Services (UK MSP). Sales Development Representative (SDR).

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Sales & Development Manager carries out the following tasks:.

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