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  • Head of Revenue Management
    Head of Revenue Management
    5 days ago
    £50000–£60000 yearly
    Full-time
    Edinburgh

    Job Ref: 13629 Branch: Head Office - Edinburgh Location: Head Office, Edinburgh Salary/Benefits: Competitive Salary plus excellent company benefits & perks. Contract type: Permanent Hours: Full Time Hours per week: 40 Posted date: 02/10/2026 Closing date: 13/11/2026 Why join Apex Hotels? You'll be welcomed into Apex Hotels with genuine warmth as you join us as a Head of Revenue Management in Edinburgh. From your very first day, you'll be part of a team that truly cares, where people feel valued, included, and connected. We love individuality - it's what brings the spark, the curiosity, and the human touch to every interaction. Role Overview: The Head of Revenue Management is responsible for leading the revenue strategy for Apex Hotels across all properties, driving optimal performance across rooms and non-rooms revenue streams. This role ensures that pricing, forecasting, distribution, and inventory decisions maximise total revenue and profitability while supporting the Apex brand, guest experience, and commercial objectives. As a senior leader within the commercial function, the Head of Revenue Management will shape the group's revenue culture, embed data-driven decision-making, and work closely with Sales, Marketing, Operations, and Finance to deliver sustainable growth. Joining the dedicated Revenue Team, you will take responsibility for: • Develop and deliver the overall revenue strategy across rooms, M&E, F&B, spa, and ancillary revenue streams to maximise profitability and market share., • Lead revenue optimisation through analysis of market trends, demand patterns, competitor activity, and dynamic pricing strategies., • Own the annual budgeting, forecasting, and revenue planning process, ensuring alignment with business objectives., • Identify and implement revenue growth opportunities through segmentation, pricing, inventory management, channel mix, and product optimisation., • Oversee pricing, inventory, distribution, and yield management strategies to drive RevPAR, TRevPAR, and overall commercial performance., • Lead and optimise distribution across direct, OTA, GDS, corporate, and wholesale channels while reducing acquisition costs and increasing direct bookings., • Drive non-rooms revenue performance by developing commercial strategies for M&E, F&B, spa, events, and ancillary services., • Champion the use of revenue management systems, business intelligence tools, and analytics to support data-driven decision making., • Monitor and report on key commercial KPIs, providing actionable insights and leading performance improvement initiatives across the portfolio., • Provide strategic leadership, coaching, and development to the revenue team, fostering a culture of commercial excellence and continuous improvement. About you: You will have a real passion for revenue management across different business segments. You will possess strategic, commercial skills, with previous experience in a senior revenue management role, together with: • Strong leadership and stakeholder management skills., • Proven technical and commercial experience in multi-property revenue management within a hotel group., • Excellent communication, negotiation, and presentation abilities., • Proficiency in business analysis and data-driven decision-making., • Ability to think strategically while managing operational detail, providing commercial insights and analysis You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes: • 35 days holiday, • Training and development from day one, • Employee events and celebrations, • Inhouse company interactive employee communication APP, • Entry to our state-of-the-art gym and pools, • Access to an external Employee Assistance Programme, • Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date, • £200 referral bonus when your friends or family join the team Following your first successful 3 months, you'll also receive... • Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family, • Involvement in our employee recognition schemes, • Long service recognition, • Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two, • 50% discount in our restaurants, • Cycle to Work Scheme, • Discounted room rates for employees, friends, and family, • Spa treatments and product discounts, • Life Assurance cover Come and join our team, guided by our values of trust, friendliness, teamwork, and passion - the good stuff that makes hospitality feel effortless. Here, you'll shine in your own way, creating joyful moments that lift the everyday.

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  • Remote Sales Advisor (Full Time/Part Time)
    Remote Sales Advisor (Full Time/Part Time)
    1 month ago
    £15 hourly
    Part-time
    Edinburgh

    Job Opportunity: Remote B2B Sales Representative Hourly Rate: £15 per hour (minimum 20hrs) Full time: £26,000 (37.5 hrs/w) We are seeking motivated and professional individuals to join our team as Remote B2B Sales Representatives. If you're fluent in English, have excellent communication skills, and want to work from the comfort of your own home, this role is perfect for you! Responsibilities: Make outbound calls to potential customers on behalf of our clients. Follow the provided script to ensure consistency and clarity in messaging. Provide accurate information about our clients' products or services. Conduct telemarketing calls to generate quality leads. Requirements: Fluent in English with excellent verbal communication skills. Reliable internet connection and a quiet workspace. (Essential for effective remote working.) Professional demeanour and commitment to meeting goals. Work Hours: Shifts are Monday to Friday, between 9:00 AM and 5:00 PM. Choose between: Morning shifts (9:00 AM - 1:00 PM) Afternoon shifts (1:00 PM - 5:00 PM) Flexible scheduling: Commit to 20 to 37.5 hours per week, with a minimum shift of 4 hours. Weekly scheduling: Shifts must be confirmed by Friday, 3:00 PM for the following week. Additional Information: Onboarding session provided on Day 1 to set you up for success. This is a fully remote position—work from home and enjoy flexibility while delivering outstanding service. Apply Now to join our dynamic team and start earning £15 per hour as a Remote B2B Sales Representative.

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  • Spa Receptionist
    Spa Receptionist
    6 days ago
    £13.17 hourly
    Part-time
    Edinburgh

    Job Ref: 13728 Branch: Apex Waterloo Place Hotel- Edinburgh Location: Apex Waterloo Place Hotel, Edinburgh Salary/Benefits: £13.17 per hour plus excellent company benefits & perks. Contract type: Casual Hours: Part Time Hours per week: 16-20 Posted date: 05/11/2026 Closing date: 17/12/2026 Why join Apex Hotels? You'll be welcomed into Apex Hotels with genuine warmth as you join us as a Spa Receptionist in Edinburgh Waterloo Place Hotel From your very first day, you'll be part of a team that truly cares, where people feel valued, included, and connected. We love individuality - it's what brings the spark, the curiosity, and the human touch to every interaction. You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes: • 29 days holiday, • Training and development from day one, • Employee events and celebrations, • Inhouse company interactive employee communication APP, • Entry to our state-of-the-art gym and pools, • Healthy meals to enjoy while you're working., • Access to an external Employee Assistance Programme, • Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date., • £200 referral bonus when your friends or family join the team. Following your first successful 3 months, you'll also receive ...... • Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family., • Involvement in our employee recognition schemes, • Long service recognition, • Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two, • 50% discount in our restaurants, • Cycle to Work Scheme, • Discounted room rates for employees, friends, and family, • Spa treatments and product discounts, • Life Assurance cover Role Overview: As a Spa Receptionist,you will deliver amazing brand standards and immaculate guest facilities. You will be responsible for your own work and take pride in the high standard of cleanliness. As a Spa Receptionist, you will be responsible for checking your own rooms are of a high standard and ready for our guests. You will embrace every opportunity to create extra special moments for our guests and provide a personal experience our guests will want to share. Joining the dedicated Spa Department, you will: • Meet and greet guests in a professional and courteous manner, being an ambassador for the Yu Spa and setting the Spa ambience with the right first impression. Attention to detail is key., • Have a complete knowledge of all spa offerings, from treatments to retail & spa/leisure memberships. Maximise every opportunity to upsell & promote the department to drive sales & revenue., • Develop a strong working knowledge of our spa computer systems, Premier Core, is key and being able to schedule appointments, take payments & process bookings is a daily task. This might be in person or over the phone., • Anticipate guests needs and provide memorable experiences., • Actively promote the leisure membership, provide spa/leisure tours & maintain a strong, professional relationship with members, remembering their names & creating a welcoming environment. Process all new members, set up direct debits & take all monthly payments., • Deal with any guest feedback, issues or complaints in the moment, following brand standards to ensure that guests leave happy. Escalate to management when required., • Complete opening and closing procedures within the spa reception area as per the daily checklist, and in line with the expected standard., • Basic admin tasks as provided by the supervisor team such as membership communication phone calls, receiving deliveries, updating portals and email correspondence. About You As a Spa Receptionist, you will have excellent attention to detail in order to provide consistent standards. This is a vital role in the function of the Hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be a great at multi-tasker, you will be efficient at solving guest enquiries and you will always have a smile for our teams and guests. We want you to be yourself here, bringing your infectious personality which helps makes Apex who we are. On your first day you will begin a structured 12 week learning journey, giving you the skills, knowledge, and confidence to be a great Spa Receptionist. With this in mind, we are looking for a Spa Receptionist who: • Can deliver excellent standard, • Has a customer service attitude, • Has the ability to multi-task and provides excellent attention to detail, • Holds a genuine desire to provide a Warmer Welcome to our guests, • 6 months experience of working in a customer facing role or similar, • Competent in using Microsoft Outlook - email & calendar, Excel & Word, • Good awareness of Health & Safety in the workplace. Will be required to carry out core H&S training sessions such as First Aid, Pool Responder and in some situations, Pool Plant Safety., • Ideally previous experience of working within a Spa environment. Come and join our team, guided by our values of trust, friendliness, teamwork, and passion - the good stuff that makes hospitality feel effortless. Here, you'll shine in your own way, creating joyful moments that lift the everyday Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route. About Apex Waterloo Place Hotel The Georgian features of the Apex Waterloo Place building make it both a timeless and elegant hotel. Located at the east end of Princes Street, this hotel stands in the desirable New Town location just moments from Calton Hill, George Street and Waverley Train Station making it central and convenient. With its corniced ceilings, Georgian windows and fireplace, Elliot's Bar & Restaurant seamlessly blends its building's rich history with contemporary design details. The menu mixes traditional Scottish dishes with innovative, globally inspired bursts of flavour. The restaurant's food complements an array of wines, cocktails, spirits and hand-picked Scottish whiskies.

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