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The role Our client services team are the day-to-day face of the company to a growing number of insurers, mutuals and affinity providers in both the UK and the US. Their job is to be the primary point of contact for all Epoq clients, including review meetings, website change request, helping clients increase usage of Epoq’s services, and generally ensuring we do everything we can to retain clients. Our CSMs also manage new customer onboarding to ensure they are setup correctly and have the promotional materials and training they need. The role would suit someone who has worked in an operational role, project management, customer relationship management, customer success or senior customer support. The candidate must also have excellent proven organisational skills, be able to multi-task and have the ability to build strong working relationships. The role is full time 37.5 hours per week and based in our Hinckley (Leicestershire) call centre, with the ability for some flexi time working from home. This is a fixed-term contract for a period of twelve (12) months. Key tasks people in the delivery chain, marketing and website/service changes o Managing client change requests o Dealing with all day to day operational issues • Use Epoq’s chosen and internal systems to facilitate all required activities including Jira, Click Up, the CRM system and the internal reporting tool, • Liaise with all internal departments (sales, marketing, development, legal content, customer facing legal, customer support) to ensure smooth onboarding and retention of clients and client satisfaction, • Project manage the on-boarding of new clients when required, • Arrange review calls with clients, draw up agendas and deal with meeting actions, • Produce reports for clients both regularly and ad-hoc., • Act as point of escalation for clients and manage resolution of raised issues, escalating further to senior management when required, • Conduct educational webinars on Epoq’s services for new clients, • Provide cover for customer support role when required The person We are looking for candidates with the following: • Experience of customer success/account management where client retention is a primary objective. Experience of doing this for a software product an advantage, • 5 years’ work experience in total as a minimum, • Experience of managing client facing projects, • Strong level of IT skills generally, especially Excel The successful candidate will have: • Strong relationship building skills in order to foster productive working relationships, • Excellent inter-personal and team working skills essential. Ability to communicate well with staff, managers and developers critical, • Strong organisational skills in order to manage many concurrent customer relationships. You are well-organised, with a high attention to detail and ability to prioritise and time manage for successful execution, • A passion for customer service, • Ability to multi-task and handle multiple priorities, • Excellent verbal and written communication skills, • Able to clearly specify requirements and manage expectations, • Able to translate client needs to internal departments and represent client and customer needs while also considering Epoq’s own business priorities, • Ability to work under own initiative and take ownership of objectives, driving them to completion, • Able to work under own initiative and self-manage The company Imagine you need a legal document. Traditionally, you'll speak to a lawyer – they'll ask questions to understand your situation and make suggestions based on what you say. Then they’ll draft you a document that meets your needs. Now imagine a web application doing all of that, to the same or better quality standard, without the lawyer needing to be there. This is what Epoq's technology does. We make a lawyer’s interview skills and drafting expertise accessible to everyone through our document automation process. This allows consumers and businesses in the UK & North America to create high-quality legal documents easily and at a cost that truly changes access to law. It’s a fun, friendly, fast-paced and innovative environment, changing the way legal services are delivered. Epoq () is the largest "brand behind the brand" of digital legal services in North America and the United Kingdom. By utilising cutting-edge document automation technology, integrated workflow systems and content, together with legal advice and document review, we enable banks, insurers and law firms to deliver legal services to their consumer and business clients. Our services include "intelligent" legal documents like wills, divorce, employment agreements and tenancy agreements over the web. In the UK, our customers include the likes of Allianz, Which? and Thomson Reuters. In the US – a growth market for us – our customers include Foresters Financial, Colonial Life and Mutual of Omaha. In all our markets we aim to transform the delivery of legal services, using our technology to make law easy. Role information Salary £33,000 - £45,000, depending on experience. To apply, please send CV to with ‘Client Services Manager’ in the subject line. More information about us is on our website at , and all applicants are encouraged to visit this site ahead of time if selected for interview. Closing date: 30/01/2026. We only respond to successful applicants, so if you have not heard from us by 3 weeks after closing date we will not be taking your application forward. We take your privacy seriously and will only use your personal information to process your application for employment, to keep records relating to our recruitment processes and to comply with our legal and regulatory obligations. We do not keep it for any longer than is necessary. For detail about what personal information we collect from or about you, how we look after that information, about your privacy rights and how the law protects you, please read our full privacy notice. No agencies, please

A leading consultancy in London seeks a Senior Mechanical Design Engineer for a contract role focused on high-quality mechanical design solutions in residential and commercial projects. This role offers GBP45 per hour for an initial 6-month contract with potential for extension.

Whether through our higher education programme, our participation work or Mountview Exams, our training aims to develop skills, grow confidence, celebrate creativity and reward individuality. Mountview is synonymous with exceptional Musical Theatre training and we are widely considered to lead the f

A leading recruitment service provider in London is seeking an experienced Electrical Design Engineer to join on a contract basis.

A leading security solutions provider in the Greater London area is seeking an experienced Security Systems Service Engineer.The role involves servicing and maintaining CCTV, intruder alarms, and access control systems across various sites.Candidates should have proven experience with security syste

A leading engineering consultancy in London is seeking a Senior Mechanical Design Engineer for an exciting contract opportunity.

Full Time, 9-Month Maternity Cover Contract. Commission, Overtime, Expenses and Benefits (pro rata depending on length of contract). Base salary of £27,783 per year (plus commission, expenses and overtime on top) - plus standard company benefits - pro rata dependant on length of contract.

Prepare preliminary construction schedules based on self‑perform productivities and subcontractor input to determine project duration and resulting overhead costs. Analyse subcontractor bids for irregularities and ensure the full scope of work is included. Develop scopes of work for subcontractors

This role involves designing and delivering software training, identifying skills gaps through training needs analysis, and creating engaging materials. A charitable organization in London is seeking a Software Trainer for an 18-month contract. The ideal candidate has experience training diverse gro

Trainee Phlebotomist - Full Training Provided! - Northern Ireland - 18 month contract. Ability to attend our Milton Keynes head office for the first 2-weeks of training for this role (this will require staying Monday-Friday in Milton Keynes for both weeks). After qualifying period & subject to terms

This entry-level position offers a comprehensive training program, where trainees rotate through various practice areas, gaining real experience and developing essential legal skills.

A leading charitable organization in England is seeking a Software Trainer to design and deliver effective software training programs. The successful candidate will identify skills gaps through Training Needs Analysis and train end-users on various software, including the Microsoft Office 365 suite.

A leading AI consultancy is looking for a remote Psychiatrist to help design questions for AI training and evaluate the accuracy of AI-generated psychiatric content.

A renowned global consultancy in England is looking for an Associate Director for a 4-month contract to lead training in AI and support engineering teams.

A civil engineering firm in London seeks a Rail Civil CRE.The ideal candidate will have over five years of experience in civil engineering, particularly in rail projects.Responsibilities include developing technical instructions, managing risks, and supporting tendering activities.An advantage is ha

IT Training and Communications Lead (Contract). Execute regional communication, training, and adoption initiatives. Generate executive reports on training and communication progress, effectiveness, and plans.

A law firm is seeking a Trainee Solicitor to join their family team.Responsibilities include drafting documents, attending client meetings, and managing cases under supervision.Candidates should possess legal experience and strong organizational skills, while also being able to handle emotional situ

A leading technology training provider is seeking a Technical Instructor for a 12-week hybrid training programme, 'Power of MIND'. The instructor will deliver engaging training in data analysis, databases, data protection, and AI while helping participants develop practical skills.

Kickstart Your New Career with Evri – Join One of the UK’s Biggest Courier Networks.Looking for a fresh start or a more flexible way to earn? Evri is one of the UK’s leading parcel delivery companies, and we’re looking for local drivers to deliver in their own communities.Whe

Kickstart Your New Career with Evri – Join One of the UK’s Biggest Courier Networks.Looking for a fresh start or a more flexible way to earn? Evri is one of the UK’s leading parcel delivery companies, and we’re looking for local drivers to deliver in their own communities.Whe

Kickstart Your New Career with Evri – Join One of the UK’s Biggest Courier Networks.Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.Looking for a fresh start or a more flexible way to earn? Evri is one of the UK’s leadin

Kickstart Your New Career with Evri – Join One of the UK’s Biggest Courier Networks.Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.Looking for a fresh start or a more flexible way to earn? Evri is one of the UK’s leadin

This business has enjoyed fantastic growth in recent years.They provide niche solutions to their client base across the world and make looking after their staff a priority.As workloads are steadily increasing, they require a Project Manager, to work within their fast-paced project team.Project Manag

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.As a courier, you’ll enjoy:.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week

This role would be ideal for someone looking to develop their experience in a reception and administration role.A positive attitude and the desire to learn are essential, as is a non-judgmental and supportive approach to people who are facing problems with drugs and alcohol.Volunteer Receptionists/A

Job Title: Mobile Cleaner Location: Preston (PR1 - applicants must live nearby) Pay Rate: £12.Hours: Full-time, Monday to Friday, 7:00am-3:00pm Job Description: We are recruiting a Mobile Cleaner to join a two-person cleaning team covering multiple local sites in Preston.This is a full-ti

In this role, you will be responsible for preparing and issuing sale contract packs, managing the exchange of contracts and associated documentation and preparing and submitting SDLT returns.

Grade 3, £25,185 up to £26,403 per annum pro rata.Keeping our neighbourhoods clean and tidy is the number one priority for the residents of our borough.The Clean Neighbourhoods Services purpose is to ensure Hinckley and Bosworth is a place with clean, tidy and litter free neighbourhoods where ever

Our client is a leading litigation firm with a national network.To advise the police authorities on a wide range of operational matters, provide litigation advice, undertake advocacy where required.Key Duties and Responsibilities.Specialise in acting on behalf of a police force, their claims handler

Full-Time or Part-Time | Immediate Start.We have full-time and part-time cleaning jobs available in your area.Just click 'apply' and complete our online application form - it only takes a couple of minutes and you can start immediately!.We're the best agency for home cleaners.We go out of our way to

Job Title: Cleaner - Glass Manufacturing Site Location: Elton, Cheshire (CH2) Employment Type: Various Shifts Available Introduction We are recruiting dependable and professional Cleaners to join our team at a well-established glass-manufacturing facility in Elton, Cheshire.This role is essentia

Sevenoaks School is currently seeking to appoint a Boarding House Cleaner (Part-time, all year round).We are looking for a candidate who is reliable and punctual, able to work unsupervised, has good communication skills, and is flexible, adaptable, and thorough.Previous cleaning experience is d

At Iceland we like to do things differently.We are a fair and ethical retailer, who believe in investing in our people and making a difference.We are now recruiting for a Cleaner to join our Iceland family.As a Cleaner, you are at the heart of our operation and we are looking for individuals who sha

Location: Stoke D’Abernon Cobham, Surrey, UK.Additional hours may be available during school holidays and on an ad-hoc basis.The School is looking for a Cleaner to work at the Hall every Saturday and assist with cleaning and housekeeping in the main school buildings when required.Job Specification

Previous cleaning experience is valued but not essential; we provide training.

As a committed, hard-worker, you'll do vital jobs to the highest standards and make sure your store is always in tip-top shape.It'll see you tackle things like removing litter and debris from the car park and loading bay.Washing external windows and glass doors until they sparkle.Or making sure the

At Iceland we like to do things differently.We are a fair and ethical retailer, who believe in investing in our people and making a difference.We are now recruiting for a Cleaner to join our Iceland family.As a Cleaner, you are at the heart of our operation and we are looking for individuals who sha

Senior Paralegal - Residential Conveyancing Location: Lincoln | Full-time | Office-based A fantastic opportunity has arisen for a Senior Paralegal to join a busy residential conveyancing team.The role is ideal for an experienced paralegal with strong commercial awareness and the ability to manage

We have a fabulous Residential Conveyancing Paralegal opportunity with a highly successful, expanding law firm Location: Coventry City Centre with free parking Salary: £25,000 to £30,000 per annum + bonus About the Firm: Our client is a highly successful Lexcel and CQS accredite

Project Manager (Utilities background) North West/Hybrid Up to £55,000 plus bonus and wider benefits.This role is perfect for a confident, no-nonsense Project Manager, who to put it bluntly.Gets things done! With a plethora of complex projects and programmes happening across this business, I&

Project Controls Manager I am supporting a Tier One infrastructure contractor delivering a major long term nuclear civils programme in Cumbria.