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  • Clinic coordinator
    Clinic coordinator
    8 days ago
    £13 hourly
    Part-time
    Elstree

    We are seeking a confident and commercially minded Reception coordinator to join our clinic. This role is front facing and sales supportive, combining excellent client care with proactive outbound calling. You will be the first point of contact for clients in clinic and for new enquiries, playing a key role in converting leads into booked consultations and treatments. This is not a passive desk role. You must be comfortable picking up the phone, following up warm leads, handling objections, and confidently discussing our treatments and offers. Duties and responsabilities: Oversee the reception area, warmly welcoming clients and maintaining a professional front-of-house presence. Manage appointment bookings and optimise the clinic schedule to ensure smooth operations and efficiency. Conduct consultations with both new and existing clients, offering tailored recommendations and upselling services where appropriate. Actively engages with clients to ensure they are fully aware of all services, offers and packages, to encourage further bookings. Respond to emails promptly and professionally, handling client and internal enquiries efficiently. Collaborate with the clinic team to ensure smooth operations and exceptional customer services. Responsable for gathering client feedback on their experience and book their next service. Maintaining all data documentation for treatments, services, products for clients and client's files up to date and organised. Monitor stock levels, ensuring adequate supplies are maintained, and uphold high standards of clinic cleanliness. Handle payments to the clinic by card, cash; keep record of financial transactions. Keep the reception and your whole department area clean and tidy. Assist with social media and monthly promotions. Assist with additional duties as needed to support the clinic team. Requirements: Minimum 2 years of experience in a front of house.

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  • Business Development Manager
    Business Development Manager
    21 days ago
    £36000–£39000 yearly
    Full-time
    Watford

    Duties and Responsibilities: • Identify and evaluate new commercial opportunities to increase store revenue and profitability., • Develop and implement business development strategies aligned with company objectives., • Develop strategies to increase sales across core retail categories including groceries, beverages, frozen food, tobacco, alcohol products, and daily essentials., • Plan and execute promotional campaigns and sales initiatives to increase customer traffic and average transaction value., • Monitor sales performance and adjust strategies to maximise profitability., • Establish and maintain relationships with wholesalers, distributors, and suppliers., • Identify opportunities to expand supplier networks and introduce new product lines., • Promote and expand service offerings including PayPoint transactions, parcel services, lottery services, and utility top-ups., • Identify additional value-added services that can attract customers and improve revenue streams., • Develop local marketing campaigns and promotional strategies targeting customers in Watford and surrounding areas., • Monitor business performance, sales data, and market trends., • Track key performance indicators related to sales growth, service usage, and customer acquisition., • Work with store management to ensure effective stock planning and service delivery. Qualifications, Skills and Experience: • Relevant Experience, • Strong analytical and market research skills., • Ability to identify and develop new revenue opportunities., • Strong negotiation and supplier relationship management skills., • Excellent communication and stakeholder engagement skills., • Relevant Bachelor’s or master’s degree

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