Customer Service Advisor
hace 1 día
Rotherham
Salary: £24,042 per annum Location: Hybrid working from our Dearne Valley (Rotherham) site, you will be required to work 2 days in the office and 3 days at home. Contract: Permanent Hours: Full-Time – 37.5 hours per week Shift pattern: working shifts between the hours of 7am - 11pm Monday to Friday between 8 am to 6 pm. Training: 4 weeks training which will be Monday to Friday 9am to 5:30pm, the training will be carried out on site and Grad bay for 3 weeks between 9 am to 5 pm • As a Customer Service Advisor at Capita, you'll be part of our dynamic client team. Become the frontline force for customers facing urgent water-related issues. From sudden loss of supply and pressure drops to the rare but critical home flooding emergencies — you’ll be the calm in the storm, the voice of reassurance, and the problem-solver they count on. If you thrive under pressure, love helping people, and want to make a real impact every single day, this is your moment., • We are committed to delivering a personalized, premium service that continually enhances our customers' experience. With advanced technical support tools, our platinum service ensures our experts – that's you – can assist customers whenever and wherever they need it., • Bring your “can-do” attitude and passion for customer service, and we'll provide you with the tools and training to excel in your role. Join us and be part of a team that values excellence and customer satisfaction. Hiring Requirements Job Description What you’ll be doing: • Provide world class customer service to your customers and finding complaint resolution on every case, • Working individually and as a team to meet customer/business needs in a responsive and efficient manner, managing escalated problems and performing root cause analysis of any trends identified to drive and improve customer experience., • Deliver against agreed objectives, Service Level Agreements and Key Performance Indicators., • Regular senior stakeholder interaction up to and including the CEO where you are expected to represent Capita in a professional way., • Attend internal and external meetings and audits, • Providing real-time support to colleagues for queries and problems to ensure all SLA’s are met, • Organizing your work schedules and activities., • Provide regular updates to your line manager on performance, • Review reports daily, weekly, monthly which highlight opportunities for improvement, • Represent the brand at all times when dealing with and supporting the team to resolve queries Who are we looking for: • Excellent communication skills including written as a large proportion of customer and client interactions are written, • Preferential to have experience in a complaint’s environment, • When working from home, you will require a quiet, private and comfortable workspace with a reliable Wi-Fi connection., • Ability to prioritize workload to meet challenging deadlines, • A self-motivated individual who takes responsibility for both customer and team issues and follows them through to resolution, • A positive and enthusiastic person who shares our vision of delivering excellent customer service every time, • Strong Microsoft skills, including word and excel What’s in it for you? • A competitive salary of £24,042 per annum, • 22 days’ holiday, • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice, • Easy access to transport - On Site parking, • On site team building, • Company matched pension, life assurance, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks… and plenty more, • Voluntary benefits designed to suit your lifestyle—from discounts on retail and socializing, to health & wellbeing, travel, and technology, • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform What will happen next: • The team will then reach out to discuss the role in more detail. Equal Opportunities • Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support, you can apply for this support at ___ ., • For more information about equal opportunities and process adjustments, please visit the Capita Careers website.