Teller / Customer Service
hace 8 días
Carlyle
Job Description Summary The Personal Banker II is cross trained for customer service and teller duties, serving as a single point of contact for walk-in and phone customers, fulfilling sales, service and referral needs. Multi-faceted responsibilities range from cash handling and basic transactions, to product and service sales, and referrals to other lines of business. Primary skills include key product knowledge, relationship building, customer service, and expert referral skills. LOCATION: In Office, Carlyle, IL and can float to Aviston or St. Rose PAY: $16.75 - $18.50, depending upon banking experience BENEFITS/PERKS: Paid Time Off, Paid Sick Time, Life & Long Term Disability, 401(k) Plan, Health & Dental Insurance HOURS: Full Time; As scheduled, Monday - Saturday approximately 7:45 a.m. - 5:10 p.m. with one day off each week. Job duties include, but not limited to: • Maintain a position of trust and responsibility by keeping all customer business confidential., • Create a welcoming and friendly experience for all customers., • Develop a rapport with the customer base, greet by/use name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude., • Provide excellent customer care promptly and efficiently to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Bank policies., • Answers telephones, answer questions and directs callers to proper Bank personnel., • Perform the transactions of a teller such as accepting deposits and loan payments, verifying cash and endorsements, cashing checks within limits and obtaining further authorization when necessary, issuing cashier checks and redeeming savings bonds., • Accurately and efficiently process customer transactions, • Reconcile cash and all other transactions and prepare reports each day., • Maintain and balance ATM and vault, adhering to policy limits., • Originate wire transfers timely and accurately., • Perform a wide range of services related to deposit account opening, servicing and maintenance, debit cards, HSAs, IRAs, stop payments and all other account related services for new and existing accounts., • Perform maintenance on accounts and cross check setup and maintenance., • Determine when to ask for support when meeting customer needs., • Proactively educate customers on utilizing all available access channels., • Maintain a well-developed working knowledge of the complete line of products and services offered to promote and advise customers and potential customers., • Listen for opportunities and refer to other areas of the Bank., • Stay informed of job-related issues, bank promotions, changes in products, services, policies and procedures., • Timely completion of all assigned training activities., • Adhere to all Bank policies and procedures., • Demonstrate sound judgement within established limits., • Respect co-workers and management., • The Personal Banker II in the course of performing this position spends time writing, typing, speaking, listening, lifting (up to 50 pounds), driving, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), standing, sitting, walking, and reaching., • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job., • The work environment for this position is an inside office setting that is mostly clean and comfortable. There is some exposure to outside weather elements and minor annoyances such as noise, odors, drafts, etc. The Personal Banker II is free to move about at will., • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Mental Demands: The Personal Banker II in this position must be able to accommodate to reading documents or instruments, detailed work, problem solving, customer contact, reasoning, math, language, presentations, verbal and written communication, stress, multiple concurrent tasks and constant interruptions. Minimum Requirements: These specifications are general guidelines based on the experience normally considered essential to the satisfactory performance of this position. The requirements listed are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines. • High school diploma or GED, • Two or more years of experience in retail banking, • Sound judgement and decision-making abilities, • Working knowledge of computers, • Excellent communication skills (both verbal and written) 1NB Bank is an Equal Opportunity Employer. All qualified applications will receive consideration for employment without regard to race, color, religion, gender, gender expression, age, national origin, disability, marital status, sex, sexual orientation, citizenship, military status or any other legally protected status and will not be discriminated against. #hc218251