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Job Description Producer/Broker: Workers Compensation Hours: 8:30-5:00 Local Time Location: Remote or hybrid, depending on your area Compensation: Based on Experience Offices: At USG, we empower our team members with the flexibility to opt for remote, hybrid, or fully in-office schedules. Presently, we operate nine physical branch locations across the United States: • California: Irvine, • Florida: Tampa, • Idaho: Sandpoint, • Illinois: Chicago, • Louisiana: Covington, • Minnesota: Shoreview, • Pennsylvania: Canonsburg Welcome to USG, a distinguished national wholesale broker and managing general agent (MGA) with a prominent presence across the nation. Our extensive network spans over 400 different markets and we proudly write business in all 50 states. USG has consistently earned recognition for our excellence, being ranked as a 5-star MGA by Insurance Business of America for four consecutive years. Moreover, we take pride in our continuous acknowledgment as a Top Insurance Workplace over the past five years, as voted on by our current team members. Understanding that a fulfilling culture is paramount in career satisfaction, we at USG prioritize fostering a collaborative and mentoring-focused environment. We recognize the pivotal role each team member plays in our success, emphasizing hands-on training to ensure everyone feels comfortable and confident in their role. At USG, we actively empower our team members to bring their authentic selves to the workplace, recognizing that fostering diversity is essential for a thriving, creative, and dynamic professional environment. In today's rapidly evolving business landscape, embracing cutting-edge technology is not just a choice but a necessity for staying relevant in the marketplace. Our in-house IT development and support teams, located in Canonsburg, PA, expertly oversee and manage both our proprietary and third-party systems, ensuring our sales operations stay at the forefront of technological advancement. Embark on your professional journey with USG, where it's more than just a job – it's a vibrant and supportive community committed to nurturing your success. The Role Itself This role involves collaborating with internal USG producers and retail insurance agents to develop and submit business to target markets, specifically for Workers Compensation. Key responsibilities include building relationships with in-house rating and brokerage markets, evaluating new business submissions, negotiating terms to secure the best coverage at competitive prices, and managing the submission process to ensure timely quotes. Additionally, the role focuses on generating new business through various sales and marketing techniques, establishing relationships within a territory, and coordinating administrative workflows with support teams to ensure prompt and accurate service responses. Responsibilities include: • Work with internal USG producers, and retail insurance agents, to develop and submit business to target markets for placement., • Learn and build relationships with our in house rating and brokerage markets for Workers Compensation., • Assess new business submissions and negotiate terms, by selecting the markets that can provide the most coverage at the best price., • Follow submissions through the process, to assure quotes are provided in a timely manner and negotiate with all parties involved to reach an acceptable price., • Solicit new business through various sales and marketing techniques and begin establishing relationships within a territory utilizing agency visits, telemarketing calls and cross selling. To perform this job successfully, an individual must be able to demonstrate consistent competency in each essential job duty. • Strong knowledge and experience of property and casualty insurance, specifically Workers Compensation product lines including: coverages, rating, terminology and technical procedures. P&C license / E&S licenses are preferred, but not required., • History of business development and submissions from direct production responsibilities., • Must be sales driven, “people person” who likes to establish new relationships while learning communication strategies and sales methods., • Experienced in Word, Power Point, Excel, Outlook and Adobe Reader. Ability to quickly learn new programs and applications., • Skilled in business writing and problem/situation analysis., • Energetic, self motivated individuals who are goal oriented and can thrive in a team environment., • Comprehensive Benefits Package including:, • Company-paid benefits: Short-Term Disability, Long-Term Disability, Basic Life, AD&D, and Team member Assistance Program, • Medical, Dental, Vision, and Life, • 401K Retirement Plan, • Flexible Spending Account, • Dependent Care, • Tuition Reimbursement, • Producer Savings Bonus Plan, • A week of hands-on, in-person training to meet our corporate team, • Access to 24/7 virtual training through USG University, • Outstanding Company Holiday Schedule and Generous Paid Time Off Package If you're excited about the wholesale industry and are ready to contribute your skills and passion to a dynamic team, USG Insurance Services is the perfect company for you. We're looking for individuals who share our entrepreneurial spirit and are eager to help us shape the future of wholesale insurance. Visit to learn more about our work, our team, and the opportunities we have available. Powered by JazzHR wPndZ5kDm9

Job DescriptionCompany Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none. Check us out on the web! Job Description We’re seeking a commercially savvy, customer-obsessed Customer Experience Join Journey Manager to lead the Join (Learn & Buy) experience rom service eligibility and plan selection through checkout, appointment scheduling, and handoff to install. You will be critical to delivering a frictionless buying experience that drives higher conversion, lower CPGA, fewer pre-install cancels, and stronger early-tenure satisfaction. Reporting directly to the Vice President, Marketing Operations, you will own the roadmap, backlog, and cross-functional delivery across digital, telesales, retail, and partner channels. Your work will directly impact qualified traffic, quote-to-order conversion, appointment set rates, and early NPS. As a Customer Experience Join Journey Manager, your duties and responsibilities will include: Journey Strategy & Roadmap • Define the Join journey vision and north-star metrics (e.g., Sales per 100 OFS, CVR, CPGA, pre-install cancels), • Maintain a prioritized backlog based on funnel losses (e.g., eligibility fails, checkout drop-offs, routing leakage), • Lead agile ceremonies and iterative delivery with Design, Engineering, E-commerce, Sales Ops, and Care, • Use VoC/VoA, web/app analytics, session replays, IVR telemetry, and operational logs to diagnose friction, • Build dashboards for LQS→sales, funnel drop-offs, time-to-complete, appointment set vs. kept, and cancel intent signals, • Partner with E-commerce on experimentation, content/UX, and conversion guardrails, • Align with Marketing (SEO/SEM, retargeting), Sales (scripts, SPIFs), IT (catalog, payments), and Field Ops (capacity windows), • Set OKRs and publish bi-weekly progress updates, • Tie improvements to business value (conversion↑, CPGA↓, cancels↓, ROAS↑) and validate via control/readoutsQualifications WHAT IT TAKES TO CATCH OUR EYE: • 6+ years in product, CX, e-commerce, or sales journey ownership with proven funnel optimization, • Strong fluency in funnel analytics, experimentation, and conversational/IVR analytics; SQL/BI a plus, • Experience deploying AI/automation in buyer and agent workflows, • Customer-obsessed, • Commercially savvy, • Data- & AI-informed, • Systems thinker, • Bias for action, • Collaborative, • GA4/Adobe, • Looker/Tableau, • Feature flags/A-B platforms, • CMS/PIM & offer engines, • Checkout & payments, • Agent-assist/gen-AI, • IVR/chat orchestration, • RPA/workflow automation, • Session replay, • Qualified → Order Conversion: +15–25% overall; +25–40% in under-penetrated segments, • CPGA: −10–20% via funnel gains and channel mix, • Pre-Install Cancels: −20–30% through better expectation-setting, scheduling, and save-on-pending flows, • Appointment Set & Kept: +10–15% set; +5–10% kept via capacity alignment and reminders, • Top-of-funnel LQS, • Eligibility pass rate, • Quote→Order CVR, • Checkout drop-off, • Payment/credit pass rate, • Time-to-complete, • % eligible calls/chats routed to sales, • IVR/chat containment to seller, • Appointment set/kept, • Misqualification rate, • Disclosure compliance, • Fraud/spam deflection, • Sales per 100 OFS, • Pre-install cancel rate, • CPGA, • First-30-day NPS #LI-SS1 Additional Information WHY JOIN US? We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be. We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Inclusion and belonging are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve. Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact to initiate the accommodations process. For all applicants, please take a moment to review our Privacy Notices: • Brightspeed’s Privacy Notice for California Residents, • Brightspeed’s Privacy Notice

Job Description Overview: Nerdy is looking for a Social Media Manager to lead and grow Nerdy's consumer social media presence across multiple platforms to boost awareness, engagement, and community among students and parents. Combine strategy, content creation, community management, and analytics to drive measurable impact on Learning Memberships and consumer offerings. About Nerdy: At Nerdy (NYSE: NRDY) - the company behind Varsity Tutors - we're redrawing the blueprint of learning. Our Live + AI™ platform fuses real-time human expertise with proprietary generative-AI systems, setting a new bar for measurable academic impact at global scale. We recruit the kind of technologists and operators you'd bet on as solo founders - people who turn ambiguous problems into shipping code, iterate faster than markets move, and compound their advantage with every data point. In an era where great employees can deliver 10-times the leverage of the merely good, we back those who play to win. Fortune favors the bold. Join us. How we compete: * AI-Native at every level From the CEO to day-one hires, everyone builds and ships with generative AI. If you're not wielding AI, you're not done. * Entrepreneurial velocity Move at founder speed, prototype in hours, and measure in real user outcomes. Slow teams die. * Free-market rigor Ideas rise or fall on merit and results - no committees, no politics, no cap on upside. * Full-stack ownership You design, build, and run what you ship; accountability is a feature, not a bug. * Reward for contribution Pay rises with impact, not years. Outstanding results earn outsized rewards. We evaluate both what you achieve and how you achieve it: living our leadership principles and using AI effectively are formally measured and rewarded. * Relentless exploration Push the frontier of generative AI in live learning and - because only the paranoid survive - questioning every legacy assumption along the way. * Is Apolitical You stay focused on mission-aligned outcomes, not distractions or unrelated causes. If you're a technically minded builder who thrives on open competition, personal responsibility, and the chance to redefine how the world learns - while continually stretching the limits of what generative AI can do - come do the most ambitious and rewarding work of your career here. Learn more at nerdy.com. Nerdy's shareholder letters below explain our latest products and strategy: * Q3-2025 Shareholder Letter * Q2-2025 Shareholder Letter * Q1-2025 Shareholder Letter Qualifications: * 3+ years managing organic social for a consumer brand, preferably EdTech or youth/parent audiences * Proven experience with short-form video and social campaigns, including on-camera and production skills * Strong analytics skills with platform tools, GA4, UTM tracking, and social listening * Proficiency in lightweight design and video tools such as Canva, CapCut, Adobe; Figma a plus * Experience managing influencer programs including briefs, contracts, rights, and disclosures * Familiarity with accessibility standards and privacy regulations for minors (COPPA/FERPA) * Organized, proactive, experiment-driven, and able to thrive in fast-moving environments Responsibilities: * Develop and maintain multi-channel social media strategy and content calendar aligned to academic and consumer priorities * Create and edit short-form video content with consistent brand voice and accessibility * Manage community interactions, monitor sentiment, and protect brand reputation with escalation protocols * Source, manage, and scale creator and user-generated content programs with appropriate disclosures * Collaborate with Paid Social to optimize campaigns and ensure synergy between organic and paid efforts * Analyze performance, run A/B tests, and provide insights to cross-functional teams * Maintain social guidelines, compliance with privacy laws, and governance for platform policies * Evaluate emerging platforms and trends through disciplined testing * Partner with cross-functional teams for integrated marketing campaigns targeting Learning Membership growth Unleash Your Potential at Nerdy: At Nerdy, you'll earn your success through meritocracy and exceptional outcomes. Our benefits reward performance and initiative: * Competitive Compensation & Advancement: Market-leading salary paired with clear promotion pathways - become an owner in our success. * Retirement Made Simple: 401(k) plan with company match and immediate vesting. * A Remote-First Culture: We embrace flexibility across time zones and working styles to attract top talent and meet learners where they are. * Flexible Time Off: Recharge on your terms, ensuring maximum productivity. * Continuous Learning: Access an all-inclusive learning membership for you and your household, including 1:1 tutoring hours, unlimited on-demand classes, and our full suite of learning products and services. * Supercharge with AI: Leverage cutting-edge AI tools to accelerate your workflow. * You're Covered: Medical, dental, vision, life, STD & LTD plans plus strong maternity, paternity, and adoption leaves - numerous options for you and your family. The Bottom Line: If you're driven by impact, energized by ownership, and excited to help shape what's next, you'll thrive here. We move fast, think big, and reward those who deliver. This isn't a traditional corporate environment - it's a place to do the most meaningful work of your career.

Job DescriptionCompany Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality, designing and building a world class fiber network and creating a customer experience second to none. Brightspeed has an exciting opportunity for Analyst II! As an Analyst II, you will be developing fundamental theories, principles, and concepts. Job Description Brightspeed is searching for a Project Manager, Engineering & Construction to join our team! The Project Manager, Fiber Engineering & Construction is responsible for leading and coordinating the planning, execution, and completion of complex fiber network projects across Homeowner Associations (HOAs) and Multi-Dwelling Units (MDUs). This role ensures projects meet design, permitting, budget, and schedule requirements while maintaining compliance and operational excellence. As a key member of the Engineering & Construction team, the Project Manager drives collaboration across cross-functional teams, manages vendor performance, and delivers high-quality, scalable fiber infrastructure solutions. As Project Manager, Engineering & Construction your responsibilities will include: • Leading project management efforts for the Engineering & Construction organization, overseeing cross-functional teams to achieve project goals, • Developing and monitoring engineering and construction build plans for various network types and project scopes, • Tracking project milestones and deliverables across internal and external stakeholders to ensure timely completion, • Ensuring compliance with all regulatory and permitting requirements, • Managing project budgets and schedules to achieve network readiness targets, • Identifying and removing build roadblocks through collaboration with internal teams, vendors, and government agencies, • Administering vendor contracts, tracking invoices, and ensuring adherence to contractual obligations, • Coordinating internal and vendor work schedules to maintain project timelines and deliverables, • Performing data analysis and developing actionable insights to improve operational efficiency using tools such as Power BI and Power Apps, • Defining, documenting, and optimizing Engineering & Construction processes to support standardization and scalability, • Collaborating with leadership to design and implement future-state processes aligned with program objectives, • Analyzing and interpreting Geographic Information System (GIS) and IQGeo data to support design and build validation, • Creating and delivering training materials, methods and procedures (M&Ps), and communications to support team development and process adoption, • Performing other duties as assigned, • The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties, and skills requiredQualifications WHAT IT TAKES TO CATCH OUR EYE: • Bachelor’s degree in Engineering, Telecommunications, or a related field, or equivalent practical experience, • Minimum 5 years of experience in telecommunications, with a focus on project management, fiber construction, and network engineering, • Project Management certification (e.g., PMP or equivalent), • Experience managing vendors and administering contracts within telecom or infrastructure industries, • Proficiency with project management tools (e.g., MS Project, Smartsheet, Confluence, JIRA), • Working knowledge of telecom network design systems (IQGeo, GIS, SmallWorld), • Strong analytical skills and experience with data visualization tools (Power BI, Power Apps), • Understanding of financial and procurement systems (Ariba, SAP, Accounts Payable), • Expertise in Microsoft Office Suite (especially PowerPoint and Excel) and Adobe tools, • Exceptional interpersonal, communication, and presentation skills, • Strong organizational and problem-solving abilities with attention to detail, • Ability to manage multiple priorities in a fast-paced environment and build cross-functional relationships BONUS POINTS FOR: • Master’s degree in Engineering, Telecommunications, Business, or related discipline, • Familiarity with telecom industry systems such as Fireworks, BidMaster, LeaseNet, Costar, JDS, WFMT, NDS, CLM, APO, FT3, ARMOR, and MARTENS, • Experience with regulatory subsidy compliance and telecommunications permitting #LI-GF1 Additional Information WHY JOIN US? We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be. We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Inclusion and belonging are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve. Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact to initiate the accommodations process. For all applicants, please take a moment to review our Privacy Notices: • Brightspeed’s Privacy Notice for California Residents, • Brightspeed’s Privacy Notice

Job Description Summary The Payroll Manager aids in the processing and reviewing of the weekly, bi-weekly, and special payrolls, as well as other HR system transactions. This person must perform work of a specialized and confidential nature, as well as interpreting and understanding company policy and federal tax regulations and state labor law guidelines to process payrolls in compliance with the law. Areas of responsibilities may include but are not limited to: Payroll Processing: • Process weekly and bi-weekly payrolls, which can include, monthly, quarterly, and annual bonuses, commissions, with either the scheduled payroll cycles, or off-cycle process., • Enter time corrections/adjustments from time and attendance system., • Approve/Override exceptions., • Communicate through email and by phone with managers and employees to clarify information and answer questions regarding payroll and time and attendance in a timely manner., • Prepare and transmit payroll files to payroll processor., • Prepare and maintain accurate records and reports of payroll transactions., • Understand and apply federal and state tax laws specifically related to payroll and time and attendance., • Receive and respond timely and accurately to agency notices (see examples below) and forward garnishment deductions to payroll processor., • Calculate manual paychecks from gross to net as needed., • Calculation and administration of overpayments., • Reconcile missed deductions., • Understand quarterly/annual filings and locality requirements., • Write and maintain custom payroll reports for managers and corporate office., • Train managers on time and attendance and payroll processes., • Ensures accurate and timely entry and processing of human capital management (HCM) system updates including new hires/terminations, changes to pay rates, leaves of absence, etc., • State or Federal notifications, • Leins or Levy’s, • Garnishments, • Filing of MA Family Medical, • 5+ years relevant work experience in processing high-volume payroll (250+) or more employees in a multi-state environment, • Minimum 2-year associate degree required in accounting, business, or related field or equivalent work experience, • International experience preferred, • General understanding of employment law and human resources best practices., • Ability to exercise sound and timely judgment and maintain the confidentiality of sensitive information, • Ability to work both independently and as a member of a team with a strong sense of urgency and initiative; experience preferred working in a remote setting., • Demonstrated attention to detail/accuracy and organizational skills, • Demonstrated strong working knowledge of Adobe PDF, Excel, and Word, • Excellent communication, customer service, and problem-solving ability, • Experience with large payroll processing and time & attendance systems Office, Hybrid, or Remote are options Physical demands may include but are not limited to: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift a minimum of 15 lbs. Travel 10-15% Exemption Status Exempt

Job DescriptionCompany Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none. Check us out on the web! Job Description We are looking for a Connectivity Value-Add Services Product Manager to join our growing team! In this role, you will own the strategy, roadmap, and in-market performance of Brightspeed’s connectivity-related add-ons. This includes whole-home Wi-Fi and mesh/extenders, network and device security (e.g., parental controls, malware/phishing protection), device protection and extended warranties, cloud backup, and connectivity continuity (e.g., LTE/5G failover). You will translate customer and market insights into a prioritized backlog and lead cross-functional delivery to drive ARPU, adoption, retention, and NPS—while reducing support costs. In this position, you will deliver a trusted suite of add-ons that will make Brightspeed Internet safer, more reliable, and more useful—simple to discover, buy, set up, and manage—driving measurable value for customers and the business. As a Connectivity Value-Add Services Product Manager, your duties and responsibilities will include: Product Strategy & Roadmap: • Define the vision, north-star metrics, and 12–18-month roadmap for connectivity VAS, • Build business cases for new offers and vendor solutions, size impact, cost, and sequencing, • Own backlog across packaging, catalog/entitlements, activation, in-app/account experiences, and support workflows, • Write clear problem statements and acceptance criteria; lead agile sprints with Engineering, Digital, and CX teams, • Partner with Pricing/Finance on ARPU ladder, bundles, and promo rules., • Define next-best-offer logic and lifecycle pricing (intro → evergreen → price-up guardrails), • Coordinate merchandising across PDPs, configurators, checkout, and account surfaces, • Drive setup/activation flows, guided install, and proactive health checks, • Define secure defaults and transparent controls for parents and privacy-minded users, • Use telemetry (Wi-Fi performance, security events), funnel analytics, session replay, and VoC/VoA to prioritize work, • Source and manage VAS partners across security, backup, mesh hardware, and failover, • Collaborate with CX Factory and E-commerce on experimentation and upsell surfaces, • Coordinate with Sales, Indirect, and MDU channels on offers, SPIFs, and enablement, • Contribute to enterprise top 20 slate; manage dependencies and risks, • Participate in bi-weekly reviews, monthly health readouts, and quarterly roadmap resets, • Attach/Adoption: +15–30% across prioritized segments; +25–40% attach at new-customer checkout, • ARPU: +$2–$5 net from VAS attach and bundle mix, • Experience: −15–25% Wi-Fi/performance-related repeat contacts; +8–12 pts NPS among VAS users, • Security/Backup Engagement: +20–30% monthly active rate; ≥90% threat blocks/alerts resolved, • Attach rate by channel/segment, • Bundle mix and ARPU/ARPA lift, • Checkout and in-account upsell CVR, • Activation success and time-to-value, • Monthly active use/engagement, • Wi-Fi satisfaction and performance metrics, • Security/backup event resolution, • Support contact rate and containment, • NPS/CSAT for VAS users, • Churn/save deltas and program ROIQualifications WHAT IT TAKES TO CATCH OUR EYE: • 7+ years in product management for ISP/telecom, cybersecurity/backup, or adjacent subscription services, • Proven backlog ownership and agile delivery with cross-functional teams, • Strong commercial and analytical skills; SQL/BI experience a plus, • Experience with catalog/entitlements, provisioning/billing, and CPE/app integration, • Customer-obsessed, • Trust & safety minded, • Commercially savvy, • Data- and AI-informed, • Systems thinker who simplifies, • Bias for action, • Collaborative, low ego, • Jira/Azure DevOps, Confluence, • GA4/Adobe Analytics, Looker/Tableau/Power BI, • Feature flags & A/B testing platforms, • CMS/PIM & catalog/entitlement systems, • CRM/CS platforms, agent-assist/gen-AI, • Network/CPE telemetry, security/backup consoles #LI-SS1 Additional Information WHY JOIN US? We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be. We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Inclusion and belonging are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve. Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact to initiate the accommodations process. For all applicants, please take a moment to review our Privacy Notices: • Brightspeed’s Privacy Notice for California Residents, • Brightspeed’s Privacy Notice

Job DescriptionCompany Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none. Check us out on the web! Job Description We are looking for an Entertainment Value-Add Services Product Manager to join our growing team! In this role, you will own the strategy, roadmap, and in-market performance of Brightspeed’s entertainment offerings. This includes gaming performance features (e.g. low-latency optimization), partnerships with gaming platforms and peripherals, streaming app bundles and perks, and music subscriptions. You will translate market and customer insights into a prioritized backlog and lead cross-functional delivery to drive attach rate, ARPU, engagement, retention, and NPS—while reducing support costs. In this position, you will deliver a simple, delightful entertainment layer on top of Brightspeed Internet: easy to discover, buy, activate, and enjoy; optimized for quality, latency, and transparency, creating measurable value for customers and the business. As an Entertainment Value-Add Services Product Manager, your duties and responsibilities will include: Product Strategy & Roadmap • Define the vision, north-star metrics, and 12–18-month roadmap for entertainment VAS, • Build business cases for new gaming, streaming, and music offers; size impact, cost, and sequencing, • Own backlog across catalog/entitlements, activation/linking, in-app/account UX, billing/proration, and QoE features, • Write clear problem statements and acceptance criteria; lead agile sprints with Engineering, Digital, and CX teams, • Partner with Pricing/Finance on ARPU ladder, trials, lifecycle pricing, and next-best-offer logic, • Coordinate merchandising across PDPs, configurators, checkout, and account surfaces, • Drive setup/activation flows, account linking, device/app distribution, and proactive health checks, • Collaborate with Call Center Ops on scripts, routing, QA, and incentives for VAS sales and support, • Use funnel analytics, session replay, VoC/VoA, and QoE telemetry to prioritize work, • Source and manage partners across gaming, streaming, and music ecosystems, • Collaborate with CX Factory and E-commerce on personalization and content merchandising, • Align with Sales, Indirect, and MDU channels on offers, SPIFs, and enablement., • Contribute to enterprise top-20 slate; manage dependencies and risks, • Participate in bi-weekly reviews, monthly health readouts, and quarterly roadmap resets, • Attach/Adoption: +20–35% entertainment attach across prioritized segments; ≥95% account link success, • ARPU: +$3–$6 net from entertainment bundles/perks, • QoE: −30–50% buffering; −20–30% video start time; −10–20% gaming latency/jitter, • Engagement: +25–40% monthly active entertainment users, • Attach rate by channel/segment, • ARPU/ARPA lift, • Checkout and in-account upsell CVR, • Activation/link success & time-to-value, • Monthly active use and session frequency, • QoE metrics (startup time, buffering ratio, bitrate), gaming latency/jitter, • Support contact & containment rate, • NPS/CSAT for entertainment VAS, • Churn/save deltas, • Program ROIQualifications WHAT IT TAKES TO CATCH OUR EYE: • 7+ years in product management across ISP/telecom, gaming, music, or entertainment app ecosystems, • Proven backlog ownership and agile delivery with cross-functional teams, • Strong commercial and analytical skills; SQL/BI experience a plus, • Experience with catalog/entitlements, identity/SSO, billing/proration, QoE telemetry, and device/app ecosystems, • Customer-obsessed, • Entertainment/gaming savvy, • Data- and AI-informed, • Systems thinker who simplifies, • Bias for action, • Collaborative, low-ego, • Jira/Azure DevOps, Confluence, • GA4/Adobe Analytics, Looker/Tableau/Power BI, • Feature flags & A/B testing platforms, • CMS/PIM & catalog/entitlements systems, • CRM/CS platforms, agent-assist/gen-AI, • QoE telemetry, CDN/peering analytics #LI-SS1 Additional Information WHY JOIN US? We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be. We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Inclusion and belonging are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve. Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact to initiate the accommodations process. For all applicants, please take a moment to review our Privacy Notices: • Brightspeed’s Privacy Notice for California Residents, • Brightspeed’s Privacy Notice

Job DescriptionSenior Help Desk TechnicianEmployment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Backup/Restoration admin/support- File Server support- User Account/Mailbox administration- Software/Hardware installation- Handheld device installation/troubleshooting/support- Remote User setup/support/troubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheets/databases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions Qualifications:- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: - ITIL Foundations certification - Change Management experience - Active DOD clearance of Level 6 Public Trust or above Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package:- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionSenior Help Desk Technician IIEmployment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Backup/Restoration admin/support- File Server support- User Account/Mailbox administration- Software/Hardware installation- Handheld device installation/troubleshooting/support- Remote User setup/support/troubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheets/databases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions Qualifications:- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: - ITIL Foundations certification - Change Management experience - Active DOD clearance of Level 6 Public Trust or above Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package:- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Overview Join CTG and Elevate Your Career! CTG has partnered with an international, Fortune 500 end-client for over 15 years! Apply with CTG for this exciting opportunity! CTG's premier client has a contract assignment for a Design Engineer. Type: Contract Job Title: Design Engineer Location: Charlotte, NC (hybrid remote) Candidates must be able to commute and work onsite in Charlotte, NC Pay Rate: Based on experience Work Hours: M-F 8am-5pm Education: Bachelor’s degree in Industrial Design, Product Design, or a related field A successful candidate in this position will possess strong soft skills as well as: • Excellent communication and collaboration abilities, • Creative problem-solving mindset Key Responsibilities: • Assist in the conceptualization and iterative development of innovative fiber optic hardware solutions for all market segments., • Create 3D models and prototypes that demonstrate functionality and/or appearance., • Engage in fieldwork to gather insights and improve designs., • Participate in brainstorming sessions and design reviews to contribute ideas and feedback to the global design team., • Collaborate with cross-functional teams to align design intent with project objectives and business goals throughout the project., • Prepare detailed design documentation and presentation materials., • Educate and advise on industry best practices for Visual Language, Design Thinking, and UX/UI., • Bachelor’s degree in Industrial Design, Product Design, or a related field, • Strong communication skills to clearly convey design intent to a diverse audience., • Proficiency in CAD software (experience with CREO preferred)., • Creative problem-solving approach, challenging the status quo., • Good to strong digital sketching and visual communication skills., • Expert proficiency in KeyShot and Adobe Creative Cloud., • Solid understanding of materials, manufacturing processes, and engineering principles., • High personal standard for detail and craftsmanship., • Dynamic in collaborative environments, providing constructive feedback diplomatically., • Curiosity about design and technology, with a willingness to explore new methods., • Ability to execute within an established visual brand language across a broad portfolio., • Effective organizational skills, managing multiple tasks and deadlines., • Interest in sustainability, AI, generative design, and cutting-edge design tools., • Familiarity with DFM/A principles., • Advanced understanding of human factors and ergonomics., • Office conditions with regular computer and phone usage., • Light physical effort, including frequent lifting or moving of lightweight materials., • No third-party resumes will be accepted., • Drug testing and/or other employment-related inquiries may be conducted., • CTG will consider qualified applicants with criminal histories in a manner consistent with all applicable local, state, and federal laws., • All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third-party vendors)., • CTG is an Equal Employment Opportunity employer. To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Tana Stilloe at 716-887-7209 or . Kindly forward to any other interested parties. Thank you!

Job DescriptionCompany Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none. Check us out on the web! Job Description We are looking for a Fiber Product Manager to join our growing team! In this role, you will own the end-to-end Fiber Internet product for Brightspeed, defining the vision, roadmap, and in-market performance for speed tiers (e.g., 1G, 2G+, 5G, 8G), equipment (Wi-Fi 7/CPE), value-added services, and the customer experience across Join, Get/Install, Enjoy (Use/Pay/Change), and Help/Leave journeys. You will translate customer and market insights into a prioritized backlog and lead cross-functional delivery to grow penetration, ARPU, and NPS while reducing cancels and churn. As a Fiber Product Manager, you will help deliver a differentiated, reliable, and scalable Fiber portfolio that customers love and choose through clear value propositions, competitive pricing, superior in-home performance, and seamless experiences across digital and assisted channels. SCOPE: • Fiber product portfolio and tiering (1G, 2G+, 5G, 8G), eligibility rules, packaging, and disclosures, • CPE strategy (ONTs, gateways/Wi-Fi 7, extenders) and in-home performance standards, • Voice over Fiber/postpaid voice packaging and readiness (as applicable), • VAS bundles (security, whole-home Wi-Fi, entertainment/content, tech support), • Channel readiness and plan-change flows across Digital/E-commerce, telesales, D2D, MDU/leasing, and retail/indirect, • Regulatory/compliance guardrails and affordability programs (as applicable) Product Strategy & Roadmap • Define the Fiber product vision, north-star metrics, and 12–18-month roadmap aligned to penetration, ARPU, churn, and NPS goals, • Build business cases for new tiers/coverage, CPE upgrades, and VAS; size impact, cost, sequencing, and risks, • Own the product backlog (eligibility, catalog/offer logic, pricing constructs, CPE features, plan-change logic) with crisp problem statements and acceptance criteria, • Lead sprint ceremonies with Engineering/IT (catalog, order orchestration, billing/provisioning), Digital/E-commerce, and CX; ship iteratively using feature flags and A/B tests, • Partner with Pricing/Finance on ARPU ladder, promo strategy, autopay/paperless constructs, and segmented price-up guardrails, • Set performance standards (throughput/latency/Wi-Fi coverage) and right first time install criteria; align with Field Ops/Network on capacity and quality, • Partner with E-commerce on PDP/configurators, checkout, account/plan-change UX, experimentation plans, and performance; balance CX with conversion, • Partner with Call Center Operations on scripts, routing, QA/QA-AI, knowledge, and incentives for sales, retention, and plan-changes, • Use VoC/VoA, funnel analytics, session replay, and network/CPE telemetry to prioritize work; publish product health dashboards (penetration, mix, ARPU, cancels/churn, NPS), • Leverage AI/automation (propensity, next-best-action, anomaly/outage detection, agent-assist, workflow automation) to improve precision and speed, • Contribute to the enterprise “top-20” initiative slate; manage dependencies, risks, and cross-functional alignment; escalate early when needed, • Cadence: bi-weekly product/initiative review; monthly product health readout; quarterly roadmap reset, • Decision rights: Product Owner owns the what/why and acceptance criteria; delivery teams own the how; shared accountability for outcomesQualifications WHAT IT TAKES TO CATCH OUR EYE: • 7+ years in product management for telecom/ISP or adjacent subscription services (fiber preferred), • Proven backlog ownership and agile delivery with cross-functional teams (IT/Engineering, CX, Sales, Field, Network), • Strong commercial and analytical skills (business casing, experimentation; SQL/BI a plus), • Experience with catalog/offer engines, order orchestration, billing/provisioning, and CPE/Wi-Fi hardware roadmaps, • Familiarity with AI/automation use cases (propensity, recommendations, anomaly detection, agent-assist), • Customer-obsessed, • Commercially savvy, • Data- and AI-informed, • Systems thinker who simplifies, • Bias for action, • Collaborative, low ego, • Jira/Azure DevOps, Confluence, • GA4/Adobe, Looker/Tableau/Power BI, • Feature flags/A-B testing, • CMS/PIM & catalog systems, • CRM/CS platforms, agent-assist/gen-AI, • Network/CPE telemetry and proactive notification/orchestration platforms #LI-SS1 Additional Information WHY JOIN US? We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be. We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Inclusion and belonging are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve. Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact to initiate the accommodations process. For all applicants, please take a moment to review our Privacy Notices: • Brightspeed’s Privacy Notice for California Residents, • Brightspeed’s Privacy Notice

Job DescriptionCompany Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience. Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none. Check us out on the web! Job Description Brightspeed is searching for a Lead Project Manager, Operational Support to join our team! This role is responsible for leading and managing initiatives that support the successful delivery of new process and standardization to our internal customers. This involves overseeing all aspects of project planning, execution, and implementation, while ensuring alignment with service level agreements (SLAs), client expectations, and business objectives. The role will collaborate with cross-functional teams, including, technical resources and client stakeholders, to drive project success and achieve desired outcomes. As Lead Project Manager, Operational Support your responsibilities will include: • Managing projects impacting Field Operations Teams to include scheduling cross functional meetings, establishing goals and timelines and getting buy in from key stakeholders, • OCC support with system enhancements including JIRAs, upgrades, releases, etc., working knowledgeable of the BOSS system stack is a requirement, • Creating captivating & impactful presentations that effectively communicate complex business concepts in a visually appealing manner, • Working closely with the team to understand their goals and transform their ideas into compelling stories that resonate with audiences, • Translating business needs into engaging narratives to drive the success of standardization and efficiencies, • Managing key timelines and effectively communicate with various teams, • Connecting with diverse stakeholders and manage multiple initiatives simultaneously, • Gathering and analyzing data to assist in project approvals, tracking improvements and identifying trends, • Identifying opportunities for process improvement and efficiency gains, • Implementing best practices and methodologies, • Providing support to the team, including taking meeting notes, documenting key actions, and handling other administrative tasks, • Streamlining operations and ensuring that the team stays focused on their goals, • Building and maintaining strong relationships with stakeholders, including clients, internal teams, and leadership, • Effectively communicating project status and progress to all stakeholders, • Managing expectations and ensuring alignment with project goals and objectivesQualifications WHAT IT TAKES TO CATCH OUR EYE: • Bachelor’s degree or six years of equivalent practical work experience, • Excellent communication skills to translate business needs into engaging new processes and perspectives, • Strong organizational skills to manage key timelines and effectively communicate with various teams, • Good analytical skills including proficiency with Excel and other data analysis tools, • Telecom/Cable/Internet Service Provider industry experience, • Ability to work independently and as part of a team to ensure seamless collaboration and execution of projects, • Experience in a corporate setting, preferably in a similar role, to bring a deep understanding of the demands and challenges of the position, • Liaison with business stakeholders and Leadership to regularly update business knowledge content/repository, • Maintain organization best practices and design methods in PowerPoint, Google Slides, Adobe tools and other Infographic tools, • Ability to manage multiple projects simultaneously and prioritize effectively, • Demonstrated practical experience in Lean Six Sigma methods and techniques, • Advanced analytical skills including experience with Power BI, SQL and Big Query #LI-GF1 Additional Information WHY JOIN US? We aspire to contemporary ways of working. Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be. We offer competitive compensation and comprehensive benefits. Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. Inclusion and belonging are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve. Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact to initiate the accommodations process. For all applicants, please take a moment to review our Privacy Notices: • Brightspeed’s Privacy Notice for California Residents, • Brightspeed’s Privacy Notice