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Job Description OVERVIEW iTech AG is seeking an IRM Practice Lead – ServiceNow Architect (Integrated Risk Management) to lead the solution architecture for a federal customer's cyber risk and Continuous Authorization and Monitoring (CAM) program. This is a senior, architect-level role responsible for owning the end-to-end IRM solution design on the ServiceNow platform and the integration architecture that connects it across multiple ServiceNow products — IRM/CAM, Policy and Compliance Management, Risk Management, Flow Designer and Workflow Studio, IntegrationHub, Service Portal/UI Builder, Virtual Agent, and AI/Now Assist. The ideal candidate is a true ServiceNow architect who has implemented IRM end-to-end, from control library and authorization boundary design through SSP management, POA&M and issue remediation, control testing, risk registers, dashboards, and data migration, and can direct developers to deliver it. They bring proven experience architecting cross-product ServiceNow solutions and enterprise integrations in FISMA/FedRAMP-governed environments. This role owns the IRM Technical Solutions, defines integration and security patterns, and collaborates with the iTech Solution SMEs, customers, and iTech Certified Master Architects. ROLES AND RESPONSIBILITIES • Own the end-to-end solution architecture for the ServiceNow IRM/CAM solution, including solution design, data model, control hierarchy, and the phased roadmap across modules, • Architect and lead the implementation of ServiceNow IRM capabilities across the solution, including:, • Continuous Authorization and Monitoring (CAM), • System Security Plans (SSPs) and Authorization Boundaries, • Control Testing, Assessment, and Continuous Monitoring, • Issue, Deficiency, and POA&M Management, • Cyber Risk Register and Risk Assessments, • Common and Inherited Controls, • Policy and Compliance Management (authority documents, policies, and control attestations), • Audit Management and auditor evidence workflows, • Third-Party / Vendor Risk Management, • Business Continuity Management and contingency planning (CP control family), • Dashboards, Reporting, and Stakeholder Visibility, • Author and maintain the Technical Solution — architecture diagrams, data model, control hierarchy, integration patterns, and security model — and drive architecture decisions and approvals each sprint, • Configure IRM Continuous Authorization and Monitoring (CAM) for SSPs, POA&Ms, control testing, risk assessments, and control inheritance, • Build automated issue and deficiency workflows, including assignment, notifications, tracking, review, and approval, • Configure collaborative workflows to replace email-based processes across multiple security and technical teams, • Design support for multiple authorization boundaries and SSPs, including GSS, ICS, and subsystem relationships, • Configure common controls and inherited controls so control relationships cascade appropriately across parent systems and subsystems, • Implement a cyber risk register and the workflows for creating, reviewing, and approving risk assessments, • Build configurable dashboards and reports for issues, remediation status, SSP and control status, risks, and approvals that end users can adjust without recoding, • Configure the annual SSP update and approval process, including auditor review and sign-off requirements, • Ensure the control library supports the required NIST control and enhancement granularity — potentially down to examples such as AC-2(1)(b) — and design a documented workaround if native depth is insufficient, • Plan and execute the IRM data migration effort, including:, • Migration of approximately 10–14 SSPs, using OSCAL where feasible, • An alternate JSON/import-map transformation approach where OSCAL is not viable, • A practical manual, system-by-system configuration fallback if automation is not possible, • Validation of migrated control, POA&M, and boundary data against source systems, • Define and govern the integration architecture between ServiceNow IRM and external systems, including authoritative control and compliance data sources, customer SSO, ITSM/ticketing, and enterprise reporting or data warehouse platforms, • Identify how digital approvals and signatures will be handled on the current platform, including an interim workflow if native signature capability is unavailable, • Establish development standards and hands-on build the most complex components — custom applications, workflows, business rules, UI policies, integrations, and Flow Designer automations, • Partner with iTech AG Master Architects and the Solution SME on cross-product architecture and technical governance, • Serve as a contributing member of the iTech AG ServiceNow Center of Excellence (CoE), sharing reusable patterns, standards, and lessons learned across programs, • Act as the organization-wide leader for the IRM product area — advising other programs and pursuits, informing the IRM capability roadmap, and supporting proposal and solutioning efforts beyond this project, • Lead the approximately four-week discovery with security stakeholders to validate processes, data sources, control hierarchy, and migration assumptions, • Participate in Agile ceremonies including sprint planning, backlog refinement, demos, and retrospectives, and contribute to Technical Solution Document (TSD) updates each sprint, • Lead code and design reviews, mentor developers, and enforce platform best practices and technical governance, • Support platform upgrades, patching, and performance optimization activities, and resolve IRM defects, workflow issues, and production support requests, • Ensure configurations and customizations align with federal security, compliance (e.g., NIST 800-53, FISMA, FedRAMP), accessibility, and data governance requirements, • Contribute to technical documentation, knowledge transfer, operational readiness, and end-user adoption efforts, • Other duties as assigned MINIMUM QUALIFICATIONS • 5+ years of hands-on ServiceNow experience, including 3+ years in a technical lead role, • 3+ years leading ServiceNow Integrated Risk Management (IRM) implementations end-to-end, • Deep architecture and hands-on experience across:, • Continuous Authorization and Monitoring (CAM) and SSP management, • Control libraries, control testing, and continuous control monitoring, • Issue, deficiency, and POA&M remediation workflows, • Cyber risk register and risk assessment workflows, • Dashboards, reporting, and stakeholder self-service, • Working knowledge of NIST 800-53 control families and enhancements, FISMA, and the authorization boundary / ATO lifecycle, • Experience designing integration architecture using IntegrationHub and REST/SOAP APIs, and leading GRC/IRM data migration, • Strong experience defining ServiceNow data models, security models, and overall platform architecture, • Proficiency with ServiceNow scripting including JavaScript, Glide APIs, Script Includes, and Flow Designer, • Experience working in Agile delivery environments (ServiceNow Now Create methodology a plus), • Strong analytical, troubleshooting, and problem-solving skills, and experience leading, mentoring, and setting technical direction for developers EDUCATION AND CERTIFICATIONS • Bachelor’s degree or equivalent years experience, • ServiceNow Certified System Administrator (CSA) or equivalent years experience, • ServiceNow Certified Application Developer (CAD) or equivalent years experience, • ServiceNow Certified Implementation Specialist (CIS) – Risk and Compliance (IRM), with additional CIS certifications across products (e.g., Data Foundations (CMDB/CSDM), ITSM, CSM, Discovery) a plus PREFERRED QUALIFICATIONS • Experience supporting federal government programs subject to FISMA and/or FedRAMP authorization, • Experience with OSCAL-based SSP export/import and control data transformation, • Experience migrating from eMASS, Xacta, CSAM, or comparable GRC/ATO platforms into ServiceNow, • Familiarity with continuous control monitoring, automated evidence collection, and control test automation, • Experience implementing ServiceNow Policy and Compliance Management, Risk Management, Audit Management, or Vendor Risk Management, • Experience implementing ServiceNow Business Continuity Management, Privacy Management, or Operational Resilience Management, • Experience linking ServiceNow Security Operations (Vulnerability Response, Configuration Compliance) findings to IRM issues and POA&Ms, • Familiarity with Now Assist for IRM, including AI-assisted control mapping and evidence summarization, • Strong experience with Service Portal, UI Builder, and dashboard and reporting design for executive and auditor audiences, • Familiarity with ServiceNow data model, CMDB relationships, and platform performance optimization, • Experience with ServiceNow Now Create methodology and IntegrationHub-based integrations, • Familiarity with ServiceNow Virtual Agent and AI / Now Assist capabilities, • Strong communication, stakeholder engagement, and collaboration skills SECURITY CLEARANCE • Ability to obtain and maintain a Public Trust, • Pursuant to government contracts, US Citizenship is required iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by federal, state, or local laws. iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of the employment process should email their request to reasonableaccommodations@itechag.com. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.

Job Description The Democratic Attorneys General Association provides political and policy support to Democratic State Attorneys General and candidates in their mission to protect citizens, promote progress, and support civil rights. Title: Political Partnerships Manager Reports To: Director of Political and Campaign Services Salary Range: $68,000-$70,000 Purpose: The Political Partnerships Manager is responsible for managing regular outreach to progressive partner organizations including but not limited to representing DAGA at conferences, providing regular written communications to interested parties, and tracking investments across multiple states and programs. The Political Partnerships Manager works closely with the Director of Campaigns Services to uplift the role of Democratic AGs in the progressive space and to help facilitate ongoing programmatic investment into AG races. The Political Partnerships Manager position requires strong writing skills, attention to detail, and interpersonal skills. Experience working in progressive campaigns or PACs preferred. Primary Responsibilities: • Draft and send regular newsletters to partners highlighting the strategic goals of Democratic AGs, • Meet with aligned organizations on a regular basis, • Represent DAGA at conferences and virtual convenings, • Compile outside poll briefings and distribute internally, • Track endorsements and partner programming in states, identify areas for growth, and work with Political and Campaign Services Director to facilitate additional programming, • Update and maintain political contact directory and CRM, • Draft and distribute briefings to candidates, AGs, and DAGA Staff, • Schedule and facilitate cross-departmental meetings including managing cross-departmental tasks and various organizational calendars, to ensure that staff have the most up-to-date information, • Assist in developing State of Race briefings via PowerPoint Qualifications: • Bachelor’s Degree;, • At least two years of experience ,preferably on a campaign, party committee, or progressive PAC, • Experience drafting strong written materials to be distributed to a range of audiences, • Demonstrated knowledge of national political environment, • Strong written and verbal communication skills, • Experience drafting strategic documents and tracking documents or spreadsheets, • Ability to independently operate in the field with state leadership, staff, and local constituencies, • Ability to independently operate in the field with state leadership, staff, and local constituencies, • Ability to manage multiple programs and priorities across states, • An outside of the box thinker with a good sense of humor and a positive attitude Details: • This positionis located inWashington, DC with a hybrid work schedule requiring 3 days a week in office., • Ability to travel when needed Application Requirements: • Please submit a resume and cover letter Additional Information: • DAGA’s office is open 9 AM – 6 PM Eastern, but extended and nontraditional work hours arerequired., • DAGA offices are in downtown DC, • DAGA offers a generous benefits package that includes fully paid health, dental, vision, short-term, long-term, and life insurance policies, pretax spending accounts, monthly remote work stipend, or monthly transit benefits., • DAGA values a diverse workforce and is committed to a culture of inclusivity, respect, and integrity., • DAGA is an equal opportunity employer, and it is our policy to recruit, hire, train, promote and administer any and all personnel actions based on business needs, job requirements, and individual qualifications without regard to race; color; religion; national origin; sex: age; marital status; personal appearance; sexual orientation; gender identity or expression; family responsibilities; disability; genetic information; credit Information; status as a victim or family member of a victim of domestic violence, a sexual offense, or stalking. DAGA will not tolerate any unlawful discrimination or harassment based on any of these characteristics.

Job Description OVERVIEW iTech AG is seeking a Senior ServiceNow Developer to support a federal program by designing, developing, and enhancing ServiceNow solutions in a secure, scalable, and compliant environment. This role serves as a senior technical contributor responsible for building high-quality platform functionality, developing user-facing portals, and supporting core ServiceNow capabilities aligned to mission and business needs. The ideal candidate brings strong hands-on ServiceNow development experience, deep familiarity with portal technologies, and the ability to work collaboratively within Agile and SAFe delivery environments. This role requires a developer who can translate requirements into maintainable, performant ServiceNow solutions while adhering to federal standards and best practices. ROLES AND RESPONSIBILITIES • Design, develop, and configure ServiceNow solutions to support federal program requirements, • Build and maintain custom applications, workflows, business rules, and UI policies, • Develop and enhance ServiceNow ITSM, ITOM and CMDB functionality, • Design, develop, and support ServiceNow portals and web-based user experiences, including Service Portal and/or UI Builder, • Collaborate with ServiceNow Architects to implement scalable, standards-based solutions, • Participate in Agile and SAFe ceremonies, including sprint planning, reviews, and retrospectives, • Perform code reviews and ensure adherence to development standards and best practices, • Support platform upgrades, patching, and performance tuning, • Troubleshoot and resolve ServiceNow defects and production issues, • Ensure configurations and customizations align with federal security and compliance requirements, • Contribute to technical documentation and knowledge sharing across the team, • Other duties as assigned MINIMUM QUALIFICATIONS • 6+ years of hands-on ServiceNow development experience, • Strong experience developing custom ServiceNow applications and platform configurations, • Proficiency with ServiceNow scripting (JavaScript, Glide APIs), • Experience working in Agile or SAFe delivery environments EDUCATION AND CERTIFICATIONS Bachelor’s degree in computer science, Information Technology, or a related field ServiceNow Certified Systems Administrator (CSA) ServiceNow Certified Application Developer (CAD) PREFERRED QUALIFICATIONS CIS – ITSM certification SECURITY CLEARANCE Ability to obtain and maintain a Public Trust Pursuant to government contracts, US Citizenship is required iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by federal, state, or local laws. iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of the employment process should email their request to reasonableaccommodations@itechag.com. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.

Job DescriptionOVERVIEW iTech AG is seeking a ServiceNow Architect to support a federal contract. The ServiceNow Architect will solve problems with a complete end-to-end solution in a fast-paced, Agile environment. iTech AG is looking for an Architect with the skills needed to build solutions within the ServiceNow platform that will directly impact the client’s mission by modernizing and automating various customer processes. This position is within the context of an Agile team employing a Scrum development framework RESPONSIBILITIES • Provide ServiceNow architecture and technical expertise for a federal client, • Provide strategic recommendations around technical best practices and industry trends., • Analyze and estimate the time required to design, develop, and implement the technical solutions., • Participate in requirements gathering meetings and provide inputs to the developers based on the requirements., • Analyze and evaluate business needs and translate those needs to the ServiceNow technology architecture., • Ensure and align organization goals to appropriate ServiceNow solutions to achieve business objectives while also advancing and optimizing capabilities of the overall enterprise ServiceNow architecture., • Provide top-level business and technology architecture consultancy services to clients., • Support client technical deliverables including architecture and design documents., • Assist with proposal solutions in collaboration with Capture Managers, • Enforce system design and architectural standards, maintain best practices, and drive core principles throughout the systems delivery lifecycle., • Provide input to Statements of Work (SOWs) and assist in presenting proposals to existing and potential clients., • Collaborate with a larger group of Business SMEs, solution, and technical architects to elevate technical direction for the delivery of highly performing transformative solutions., • Other duties as assigned.QUALIFICATIONS, • Proven experience in ServiceNow implementations, acting as a Solution Architect., • 6+ years’ experience in the IT industry., • 2+ years’ experience as a ServiceNow Architect; 5+ years’ experience with the ServiceNow platform., • 2+ years of experience implementing systems using the Agile/Scrum methodology., • Experience in designing and implementing ServiceNow solutions., • Extensive experience in ServiceNow Cloud Platforms and Architecture., • Experience in the design and implementation of ServiceNow architecture, supporting software engineering and maximizing data processing, and systems, building cloud-compatible services and architecture, and operating and delivering in an IT lifecycle., • Strong communication and customer relationships skills at the executive level, and the ability to adjust to the audience appropriately., • Experience with continuous integration in and between ServiceNow modules and integrated applications., • Experience building and managing ServiceNow IT solutions which include integrating multiple ServiceNow or other cloud technologies.PREFERRED QUALIFICATIONS, • CMS experience is a plus, • CAD, • CIS-ITSM or CIS-CSMEDUCATION AND CERTIFICATIONS:, • Bachelor’s degree in computer science, Management, Information Systems, or related discipline or equivalent combination of education and experience, • CSACLEARANCE:, • Active Public Trust or the ability to obtain a Public Trust., • Pursuant to a government contract, this position requires U.S. Citizenship status.iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to hr@itechag.com. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.

Job Description OVERVIEW iTech AG is seeking a ServiceNow Architect – Field Service Management (FSM) / CMMS to lead the solution architecture for the Intelas Next Generation Computerized Maintenance Management System (CMMS) program — a commercial healthcare engagement delivered for Intelas (a Compass Group USA company). This is a senior, architect-level role responsible for owning the end-to-end FSM solution design on the ServiceNow platform and the integration architecture that connects it across multiple ServiceNow products — FSM, Enterprise Asset Management (EAM)/CMDB, Customer Service Management (CSM)/Service Portal, Virtual Agent, IntegrationHub, and AI/Now Assist. The ideal candidate is a true ServiceNow architect who has implemented FSM end-to-end — from solution and data model design through dispatch, mobile, customer portals, parts/inventory, and integrations — and can direct developers to deliver it. They bring proven experience architecting cross-product ServiceNow solutions and enterprise integrations, ideally in a healthcare, clinical/medical device (biomed/imaging), or asset-intensive setting. This role owns the Technical Solution Document (TSD), defines integration and security patterns, and collaborates with the iTech Solution SME, the Intelas Product Owner, iTech Master Architects (Dustin Barre and Allen Andreas), and dispatch/field operations teams using ServiceNow's Now Create methodology — including data migration from teamCHAMPS/Nuvolo and integrations to OEM, RFID/RTLS, logistics, FDA/recall, and Snowflake. ROLES AND RESPONSIBILITIES • Own the end-to-end solution architecture for the Intelas NextGen CMMS on ServiceNow FSM, including solution design, data model, and the phased roadmap across modules, • Define the multi-product ServiceNow architecture spanning FSM, Enterprise Asset Management (EAM)/CMDB, Customer Service Management (CSM)/Service Portal, Virtual Agent, IntegrationHub, and AI/Now Assist, • Author and maintain the Technical Solution Document (TSD) — architecture diagrams, data model, integration patterns, and security model — and drive architecture decisions and approvals each sprint, • Architect and lead the implementation of ServiceNow FSM capabilities across the solution, including:, • Work Order Management, • Task Management, • Scheduling and Dispatch, • Mobile Workforce Enablement, • Customer Communication and Self-Service, • Inventory and Asset Management, • Route Optimization and Resource Coordination, • Define configuration standards and the design for digital work orders, field tasks, assignment rules, dispatch queues, and workflow automations, • Develop and support task bundling, questionnaires, inspection checklists, and compliance verification workflows, • Configure the work order lifecycle and dispatch model to Intelas' operating rules, including:, • Work order lifecycle configuration, • Automated skills-based dispatch is the system of record; manual reassignment is supported as an exception workflow, with dispatch logic and assignment rules, • Technician Skills & Certifications (eQMS data usage), • User Types (e.g., biomed, imaging, cyber, apprentice, intern, etc.), • Customer Satisfaction/Preferences by Technician, • Technician skills and availability, and scheduling setup, • Overtime Approval Process, • Technician Manager Discretion, • First In/First Out, Priority/Impact, • Workload of technician, • Customer-facing output artifacts, including downloadable PDF work order packets for customer access and audit purposes, • Support customer-initiated service requests, appointment booking, ticket visibility, and scheduling preferences (including preferred/favorite technicians) through the Service Portal and/or UI Builder, • Configure route optimization and travel efficiency capabilities for field crews and technicians, • Design, develop, and support mobile field service experiences including offline functionality and mobile work execution, • Configure time tracking, labor tracking, and field activity reporting capabilities, • Support collaboration features including chat, file sharing, and communication between dispatchers and field personnel, • Configure proactive customer communications including ETA notifications, appointment reminders, and job status updates, • Develop external customer-facing portals and web-embedded Virtual Agent experiences enabling service request submission, ticket visibility, role-based access, and downloadable PDF work order packets for customer and audit purposes, • Support inventory and asset management capabilities including:, • Warehouse inventory visibility, • Truck stock inventory tracking, • Consumable and parts usage logging, • Automated inventory adjustments based on field usage, • Design and govern the integration architecture between ServiceNow FSM/EAM and external systems including OneSource OEM manuals, Asimly utilization data, Vizzia/Intelligent Locations RFID/RTLS, FedEx/UPS shipment tracking, FDA & recall vendors, customer SSO, and the Snowflake data warehouse, • Support Enterprise Asset Management (EAM) configuration and data migration — asset hierarchy and classes, preventive maintenance (monthly/quarterly), parts/inventory, and migration of data tables, PMs, and checklists from teamCHAMPS/Nuvolo into ServiceNow, • Support Clinical Device Management (CDM) workflows and AI-assisted use cases such as recommended repair and skills-based routing as defined in the approved Technical Solution Document (TSD), • Establish development standards and hands-on build the most complex components — custom applications, workflows, business rules, UI policies, integrations, and Flow Designer automations, • Partner with iTech AG Master Architects and the Solution SME on cross-product architecture and technical governance, • Participate in Agile / Now Create ceremonies including sprint planning, backlog refinement, demos, and retrospectives, and contribute to Technical Solution Document (TSD) updates each sprint, • Lead code and design reviews, mentor developers, and enforce platform best practices and technical governance, • Support platform upgrades, patching, and performance optimization activities, • Troubleshoot and resolve FSM defects, mobile issues, and production support requests, • Ensure configurations and customizations align with Intelas data governance, quality/compliance (e.g., Joint Commission, eQMS, CAPA), and platform security requirements, • Contribute to technical documentation, knowledge transfer, and operational readiness activities, • Support organizational change management and end-user adoption efforts for FSM capabilities, • Other duties as assigned MINIMUM QUALIFICATIONS • 8+ years of hands-on ServiceNow experience, including 3+ years in a ServiceNow architect or technical lead role, • 4+ years architecting or leading ServiceNow Field Service Management (FSM) implementations end-to-end, • Proven experience delivering FSM end-to-end with integrations spanning multiple ServiceNow products (e.g., FSM, EAM/CMDB, CSM/Service Portal, Virtual Agent, IntegrationHub), • Deep architecture and hands-on experience across:, • Work Order and Task Management, • Scheduling and Dispatch, • Mobile Workforce Applications, • Inventory and Asset Tracking, • Customer Communication and Self-Service, • Experience configuring ServiceNow Mobile applications and offline capabilities, • Experience with integrations between ServiceNow and external enterprise systems, • Strong experience defining ServiceNow data models, CMDB, security models, and overall platform architecture, • Proficiency with ServiceNow scripting including JavaScript, Glide APIs, Script Includes, and Flow Designer, • Experience designing integration architecture using IntegrationHub and REST/SOAP APIs, and leading FSM/EAM data migration, • Experience working in Agile delivery environments (ServiceNow Now Create methodology a plus), • Strong analytical, troubleshooting, and problem-solving skills, • Experience leading, mentoring, and setting technical direction for developers within Agile delivery teams, • Ability to pass standard pre-employment and any customer-required healthcare background checks EDUCATION AND CERTIFICATIONS • Bachelor’s degree

Job Description OVERVIEW iTech AG is seeking a ServiceNow ITOM Senior Developer (IT Operations Management) to deliver the hands-on build and configuration of ITOM solutions for federal customers. This is a senior developer role responsible for delivering the end-to-end ITOM build on the ServiceNow platform including CMDB, Discovery, Service Mapping, and Event Management, and the integrations that connect it across multiple ServiceNow products. The ideal candidate is a hands-on ServiceNow developer who has built ITOM end-to-end, CSDM-aligned CMDB design, identification and reconciliation, Discovery and MID Server deployment, Service Mapping of application services, event integration and alert correlation, dashboards, and CMDB data population, and can work independently across the full build. They bring proven experience building cross-product ServiceNow solutions and enterprise integrations in FISMA/FedRAMP-governed environments. This role contributes to the ITOM technical solution documentation, implements the defined integration and security patterns, and collaborates with the iTech Solution SMEs, customers, and iTech Certified Master Architects. ROLES AND RESPONSIBILITIES • Deliver the hands-on build and configuration of the ServiceNow ITOM solution, CMDB, Discovery, Service Mapping, and Event Management, including the data model and delivery across modules per the phased roadmap, • Demo, build and configure ServiceNow ITOM capabilities across the solution, including:, • CSDM-aligned CMDB design, CI class modeling, and relationship types, • CMDB identification and reconciliation rules, data source precedence, and CMDB Health (completeness, correctness, compliance), • Discovery — MID Server deployment, credentials, schedules, IP ranges, and discovery patterns, • Cloud Discovery for AWS, Azure, and/or GCP, including cloud resource and tag-based discovery, • Service Mapping — application service definition, entry points, top-down and tag-based mapping, and custom patterns, • Event Management — event connectors and sources, event rules, field mapping, and event-to-alert transformation, • Alert correlation, aggregation, and alert management rules, including CI binding and impact calculation, • Alert-to-incident automation, notifications, and remediation workflows (Flow Designer / Workflow Studio), • Operator Workspace, service health dashboards, and Performance Analytics reporting, • Integrations with monitoring and observability tools (e.g., SolarWinds, Splunk, Dynatrace, Datadog, SCOM), • Build automated alert-to-incident, notification, and remediation workflows — assignment, escalation, tracking, and closure — replacing manual monitoring triage across operations teams, • Configure Discovery across on-premises, cloud, and hybrid environments, including MID Server clustering, credential management, and horizontal and top-down discovery, • Implement Service Mapping for business-critical application services and maintain the maps as infrastructure and applications change, • Build configurable dashboards and reports for CMDB health, discovery coverage, service health, alert volume, and MTTR that end users can adjust without recoding, • Configure Event Management noise reduction — deduplication, correlation, maintenance windows, and alert thresholds — documenting tuning decisions and rationale, • Plan and execute the CMDB data population and migration effort, including:, • Build and maintain the integrations between ServiceNow ITOM and external systems, including monitoring and observability tools, cloud providers, customer SSO, ITSM/ticketing, and enterprise reporting or data warehouse platforms, • Support the discovery with infrastructure, operations, and application stakeholders to validate environments, data sources, CI classes, and monitoring integrations, • Participate in Agile ceremonies including sprint planning, backlog refinement, demos, and retrospectives, • Participate in code and design reviews, mentor junior developers, and follow platform best practices, • Contribute to technical documentation, knowledge transfer, operational readiness, and end-user adoption efforts, • Other duties as assigned MINIMUM QUALIFICATIONS • 5+ years of hands-on ServiceNow experience, including 2+ years in a senior developer role, • 2+ years implementing ServiceNow IT Operations Management (ITOM) CMDB, Discovery, Service Mapping, and Event Management, • Deep hands-on configuration and development experience across ITOM, • Working knowledge of the Common Service Data Model (CSDM), CMDB Health, and IT infrastructure across on-premises, cloud, and hybrid environments, • Experience building integrations using IntegrationHub, Service Graph Connectors, and REST/SOAP APIs, and executing CMDB data population and migration, • Strong experience implementing ServiceNow data models, security models, and platform configuration, • Proficiency with ServiceNow scripting including JavaScript, Glide APIs, Script Includes, and Flow Designer, • Experience working in Agile delivery environments (ServiceNow Now Create methodology a plus), • Strong analytical, troubleshooting, and problem-solving skills, and experience mentoring other developers EDUCATION AND CERTIFICATIONS • Bachelor’s degree or equivalent years experience, • ServiceNow Certified Implementation Specialist (CIS) - Discovery PREFERRED QUALIFICATIONS • ServiceNow Certified Implementation Specialist (CIS) - Service Mapping, and/or Event Management a plus, • Additional CIS certifications across products (e.g., Data Foundations (CMDB/CSDM), ITSM, Cloud Provisioning and Governance, HAM/SAM) a plus, • Familiarity with ServiceNow Virtual Agent and AI / Now Assist capabilities SECURITY CLEARANCE • Ability to obtain and maintain a Public Trust, • Pursuant to government contracts, US Citizenship is required iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by federal, state, or local laws. iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of the employment process should email their request to reasonableaccommodations@itechag.com. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.

Job Description OVERVIEW iTech AG is seeking a Senior ServiceNow Developer to support our Federal Deposit Insurance Corporation (FDIC) ServiceNow Task Order 3 program. This is a full-time, fully remote W-2 position supporting an established ServiceNow implementation focused primarily on Human Resources Service Delivery (HRSD), with additional Workplace Service Delivery (WSD) responsibilities. The developer will join an Agile delivery team enhancing HR workflows, scoped applications, Talent Development capabilities, reasonable accommodation workflows, and other employee-service solutions. Roadmap work includes HR system integrations, IntegrationHub-based interfaces, a new employee toolkit integrated with onboarding, data migration, and future Virtual Agent capabilities. The ideal candidate is an experienced, hands-on ServiceNow developer who can independently execute stories while proactively identifying design questions, technical risks, and better solution approaches before development begins. ROLES AND RESPONSIBILITIES • Design, configure, develop, test, and support ServiceNow HRSD capabilities, with HRSD as the primary focus and periodic support for WSD., • Develop HR workflows, HR case-related functionality, reasonable accommodation workflows, scoped applications, and Talent Development / Employee Growth and Development capabilities., • Evaluate user stories and technical requirements; proactively identify missing requirements, design concerns, dependencies, security implications, and opportunities to use stronger ServiceNow patterns., • Recommend practical solution approaches for new work and collaborate with business analysts, product owners, architects, and client stakeholders to clarify requirements before implementation., • Develop and maintain scoped applications using ServiceNow platform best practices, including secure ACL design and protection of sensitive HR data. Support data loads, transformations, migration activities, import sets, and associated data validation. • Develop and support integrations using IntegrationHub, REST APIs, and related ServiceNow integration capabilities as roadmap needs mature. Perform peer code reviews, troubleshoot complex defects and production issues, and support root-cause analysis and remediation. • Participate in Agile ceremonies, estimation, testing, release activities, and technical discussions with FDIC stakeholders., • Support WSD work as needed, including mapping updates and related workplace-service enhancements., • Contribute to reporting and analytics solutions; Performance Analytics experience is especially valuable for addressing a current team capability gap., • Follow SDLC, Agile, change-control, security, and documentation requirements applicable to the FDIC environment. MINIMUM QUALIFICATIONS • Approximately 5+ years of hands-on ServiceNow development experience, or a combination of experience and demonstrated technical depth sufficient to independently perform senior-level ServiceNow development responsibilities., • Demonstrated hands-on ServiceNow HRSD development experience; candidates must be able to develop and troubleshoot HR workflows and HR-focused platform solutions. Experience developing ServiceNow scoped applications. • Strong understanding of ServiceNow security, including ACL design and protection of sensitive data., • Experience with ServiceNow data migration/loading concepts, including import sets, transform maps, and data validation., • Ability to review user stories critically, identify gaps or technical risks, ask proactive questions, and recommend solution options rather than simply implementing requirements as written., • Experience conducting peer code reviews and troubleshooting complex application or platform issues., • Ability to communicate effectively with client stakeholders and participate directly in technical and requirements discussions., • Ability to work independently and collaboratively in a remote Agile delivery environment., • Must be a U.S. citizen and able to satisfy FDIC personnel security requirements. EDUCATION AND CERTIFICATIONS • ServiceNow Certified System Administrator (CSA) - required., • ServiceNow Certified Application Developer (CAD) - required., • ServiceNow Certified Implementation Specialist - Human Resources (CIS-HRSD) - strongly preferred., • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field preferred; equivalent relevant professional experience may be considered. PREFERRED QUALIFICATIONS • Performance Analytics experience, including development of indicators, breakdowns, dashboards, and actionable HR/service performance reporting - highly preferred., • ServiceNow IntegrationHub and REST/API integration experience., • Experience with WSD, particularly workplace mapping or related workplace-service functionality., • Experience with ServiceNow Talent Development / Employee Growth and Development., • Experience integrating HR systems or employee onboarding toolkits with ServiceNow HRSD., • Experience with Flow Designer, Glide APIs/JavaScript, UI Builder/Service Portal, Automated Test Framework, or Virtual Agent., • Prior experience supporting federal government customers or regulated financial-sector environments., • Experience working with sensitive HR data and federal security/change-control processes. SECURITY CLEARANCE U.S. citizenship is required. The selected candidate must be eligible for and successfully complete the FDIC's High Risk Public Trust/background investigation process, which includes an in-depth financial background review. Continued employment on the program is contingent upon satisfying applicable FDIC personnel security and access requirements. iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by federal, state, or local laws. iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of the employment process should email their request to reasonableaccommodations@itechag.com. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.

Job Description OVERVIEW iTech AG is seeking a strong ServiceNow Business Process Consultant to support a Public Sector Digital Services (PSDS) opportunity. Because this work will be delivered through ServiceNow, the resource must bring strong platform knowledge, relevant certifications, and proven experience translating public sector service delivery needs into scalable ServiceNow solutions. The ideal candidate has experience with CRM-style workflows, business process discovery, requirements definition, stakeholder facilitation, process mapping, user story development, and ServiceNow PSDS or CSM implementations. PSDS experience and certification are preferred; CSM experience and certification may be acceptable when paired with strong CRM workflow experience. ROLES AND RESPONSIBILITIES • Lead business process discovery, stakeholder workshops, and requirements-gathering sessions for ServiceNow PSDS/CSM solutions, • Document current-state and future-state workflows for public sector service intake, case management, fulfillment, approvals, notifications, SLAs, reporting, and CRM-style operations, • Translate stakeholder needs into clear business requirements, user stories, acceptance criteria, process maps, and configuration-ready guidance for technical teams, • Advise clients and delivery teams on ServiceNow PSDS/CSM best practices, platform-aligned workflow design, and process standardization, • Collaborate with solution architects, developers, product owners, business stakeholders, and testing teams to ensure requirements are complete, scalable, and aligned to desired business outcomes, • Support backlog refinement, sprint planning, demos, testing support, documentation, training, knowledge transfer, and operational readiness activities, • Other duties as assigned MINIMUM QUALIFICATIONS • Demonstrated experience as a Business Process Consultant, Business Analyst, Functional Consultant, or similar role supporting ServiceNow implementations, • Experience with CRM workflows, business process consulting, requirements facilitation, process mapping, user story development, acceptance criteria, and stakeholder engagement, • Experience implementing or supporting ServiceNow PSDS preferred; ServiceNow CSM experience may be acceptable when paired with strong CRM workflow experience, • Experience defining case management, intake, routing, approvals, SLAs, notifications, service portals/workspaces, reporting, and workflow automation requirements, • Strong understanding of ServiceNow platform best practices, process standardization, testing support, Agile delivery, and stakeholder communication EDUCATION AND CERTIFICATIONS • Bachelor’s degree or equivalent years of experience, • ServiceNow Certified System Administrator (CSA) preferred, • ServiceNow Certified Implementation Specialist (CIS) - Public Sector Digital Services (PSDS) preferred; CIS - Customer Service Management (CSM) may be acceptable PREFERRED QUALIFICATIONS • Public sector or federal delivery experience, including familiarity with government service delivery, case management, or constituent/customer service workflows, • Experience supporting demos, solution documentation, user adoption, training, knowledge transfer, and operational readiness, • Additional ServiceNow certifications or hands-on experience across PSDS, CSM, App Engine, or related workflow products SECURITY CLEARANCE • Ability to obtain and maintain a Public Trust, • Pursuant to government contracts, US Citizenship is required iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by federal, state, or local laws. iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of the employment process should email their request to reasonableaccommodations@itechag.com. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.

Job Description OVERVIEW iTech AG is seeking a ServiceNow ITOM / ITAM Senior Developer to serve as the senior technical lead on a ServiceNow platform stabilization and governance engagement for federal customer. The engagement spans four workstreams — CMDB Stabilization & Governance, SAM Pro, ITSM Process Automation & Operational Efficiency, and Platform Governance — with the CMDB as the lead workstream that all other modules depend on. This role owns the hands-on technical remediation and rebuild of the CMDB (ITOM) and the re-deployment of Software Asset Management / SAM Pro (ITAM). The ideal candidate is a hands-on ServiceNow developer with deep ITOM and ITAM expertise who has remediated enterprise CMDBs end-to-end — from data-quality assessment through CSDM-aligned service modeling — and has diagnosed and recovered a failed SAM Pro deployment. This is a federal environment: work is performed primarily in Dev and Test (cloned down from Production) with limited Production access, and a federal Public Trust is assumed for Dev/Test. The developer works closely with iTech AG’s Business Process Consultants and the client’s platform owners, and operates within a CMDB/SAM governance framework they help establish. ROLES AND RESPONSIBILITIES • Own the hands-on technical delivery of Workstream 1 — CMDB Stabilization & Governance (the lead workstream), including:, • Comprehensive CMDB data-quality assessment and remediation baseline across CI classes and relationship data, • Remediation of ITSM-critical CI classes through data correction, reconciliation, and alignment with HAM/SAM data sources, • Rebuild and alignment of service models for priority business and IT services using CSDM standards and stakeholder validation, • Alignment of CIs to ITSM processes and establishment of a CMDB governance framework, • Lead Workstream 2 — SAM Pro (ITAM) re-deployment, including:, • Detailed assessment of the failed SAM Pro deployment and analysis of existing SAM architecture, dependencies, and deployment, • A phased SAM implementation plan and re-deploy aligned to stakeholder priorities and CMDB dependencies, • Establishment of SAM governance processes and normalization of software/publisher data against the CMDB, • Support Workstream 3 — ITSM Process Automation & Operational Efficiency, including:, • Assessment and optimization of incident management workflows, routing logic, SLA configurations, and escalation processes, • Integration of Incident, Problem, and Change Management and evaluation of Integration Hub utilization, • Definition and prioritization of automation use cases and operational efficiency recommendations, • Support Workstream 4 — Platform Governance, including the platform-health dashboard (single-view for leadership with 5 core KPIs), process-owner assignments, and the quarterly OKR framework, • Establish ServiceNow development and configuration standards and hands-on build the most complex components — business rules, script includes, transform maps, IntegrationHub/Flow Designer automations, and Discovery/Service Mapping configuration, • Reconcile CMDB data against HAM/SAM and other authoritative sources and maintain data integrity over time, • Partner with iTech AG Business Process Consultants and the client’s platform owners on process alignment and technical governance, • Participate in Agile / Now Create ceremonies — sprint planning, backlog refinement, demos, and retrospectives — and contribute to technical documentation each sprint, • Lead code and design reviews, enforce ServiceNow platform best practices, and mentor other developers on the engagement, • Support platform upgrades, patching, and performance optimization, and troubleshoot and resolve defects and production support requests, • Operate within the restricted federal environment (Dev/Test cloned from Production, limited Production access) and submit weekly time reporting, • Other duties as assigned MINIMUM QUALIFICATIONS • 6+ years of hands-on ServiceNow development experience, • 3+ years of hands-on ITOM experience (CMDB, Discovery, Service Mapping, CSDM), • Proven experience remediating enterprise CMDBs end-to-end, including:, • Data-quality assessment and remediation baselines across CI classes and relationships, • CI class remediation, reconciliation, and dependency/relationship modeling, • CSDM-aligned service model rebuild and validation, • Hands-on ServiceNow SAM Pro (ITAM) implementation experience, including diagnosing and recovering a stalled or failed deployment, normalization, and reconciliation, • Strong ServiceNow scripting and configuration skills — JavaScript, Glide APIs, Script Includes, business rules, UI policies, transform maps/import sets, and Flow Designer, • Experience designing and building integrations using IntegrationHub and REST/SOAP APIs, • Experience integrating and optimizing ITSM processes (Incident, Problem, Change) and building operational dashboards/KPIs, • Experience working in Agile delivery environments (ServiceNow Now Create methodology a plus), • Strong analytical, troubleshooting, and problem-solving skills EDUCATION AND CERTIFICATIONS • Bachelor’s degree, • ServiceNow Certified System Administrator (CSA), • ServiceNow Certified Implementation Specialist (CIS) – Discovery, • ServiceNow Certified Implementation Specialist (CIS) – Software Asset Management (SAM), • Additional CIS certifications a plus (e.g., Service Mapping, Hardware Asset Management (HAM), ITSM); ServiceNow Certified Application Developer (CAD) PREFERRED QUALIFICATIONS • Hands-on experience with CSDM (Common Service Data Model) implementation and governance, • Experience standing up CMDB and SAM governance frameworks and executive steering cadences, • Prior DOE / NNSA or other federal delivery experience, • Familiarity with FedRAMP-authorized ServiceNow instances and federal ATO / security requirements, • Experience with Discovery and Service Mapping in complex, segmented network environments, • Experience building platform-health dashboards and KPI / OKR reporting for leadership, • Experience with software normalization, publisher/entitlement reconciliation, and license position reporting in SAM Pro, • Strong communication, stakeholder engagement, and collaboration skills, • Active DOE Q or L clearance BACKGROUND / ELIGIBILITY • Pursuant to government contracts, U.S. citizenship is required, • Ability to obtain and maintain a federal Public Trust; ability to obtain a DOE Q or L clearance if required by the site, • Ability to pass standard pre-employment background checks iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws. iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to reasonableaccommodations@itechag.com. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.

Job DescriptionOVERVIEW iTech AG is seeking an experienced ServiceNow Developer to support and enhance an enterprise ServiceNow implementation for a federal agency customer. This role will support the current ServiceNow environment while leading the design, configuration, and implementation of the ServiceNow Strategic Portfolio Management module. Strategic Portfolio Management will be the primary focus area for this position and will play a critical role in supporting portfolio visibility, demand management, investment planning, and executive decision making. The ideal candidate brings strong technical development skills, deep functional knowledge of SPM, and experience working within governed federal environments. ROLES AND RESPONSIBILITIES • Design, configure, and develop solutions across the ServiceNow platform in alignment with SBA requirements and platform governance standards, • Support and enhance existing ServiceNow capabilities, including ITSM and related modules currently in production, • Develop and maintain custom applications, workflows, business rules, UI policies, client scripts, and integrations as required, • Participate in sprint planning, backlog refinement, peer reviews, testing, and release activities, • Lead implementation and enhancement of ServiceNow Strategic Portfolio Management capabilities, including Demand Management, Project Portfolio Management, Resource Management, and Investment Funding where applicable, • Configure SPM data models, workflows, and reports to support portfolio prioritization, financial tracking, and performance management, • Collaborate with stakeholders to translate portfolio management requirements into scalable ServiceNow solutions, • Ensure SPM configurations align with out of the box functionality and ServiceNow best practices, minimizing technical debt, • Support data migration, configuration refinement, and adoption activities related to SPM, • Work closely with business analysts, architects, project managers, and federal stakeholders to ensure requirements are clearly understood and implemented, • Adhere to established platform governance, change management, and quality assurance processes, • Provide technical input during requirements discussions to drive feasible and maintainable solutions, • Support documentation efforts, including technical design artifacts and configuration guides MINIMUM QUALIFICATIONSTechnical Expertise, • Five or more years of hands on ServiceNow development experience, • Demonstrated experience implementing and configuring ServiceNow Strategic Portfolio Management in an enterprise environment, • Strong understanding of ServiceNow data models, scripting, and platform architecture, • Experience working in Agile or SAFe delivery models, • Ability to work effectively in a regulated federal environment with structured governance and documentation requirements, • Strong communication skills and ability to collaborate with technical and non technical stakeholders, • Demonstrated hands on experience implementing ServiceNow Strategic Portfolio Management from initial design through production deployment, including configuration of Demand Management, Project Portfolio Management, and at least one additional SPM sub module such as Resource Management or Financial Planning, • Proven ability to design and configure portfolio level data models, including demand intake, project hierarchies, funding entities, cost plans, benefit plans, and key performance indicators, • Experience configuring portfolio governance processes within ServiceNow, including demand scoring models, prioritization frameworks, approval workflows, and stage gate controls, • Hands on experience developing and configuring SPM reports, dashboards, and performance analytics to support executive level portfolio visibility and decision making, • Experience aligning SPM configurations to organizational investment planning, capital planning, or portfolio review processes, preferably within a federal or highly regulated environment, • Demonstrated ability to configure SPM using out of the box capabilities first, with clear justification and documentation when customization is required, • Experience supporting data migration or onboarding of legacy project and portfolio data into ServiceNow SPM, including data validation and reconciliation, • Strong understanding of how SPM integrates with ITSM, Agile Development, and other ServiceNow modules to support end to end work intake and execution, • Experience participating in or leading SPM related requirements workshops with business and executive stakeholders, • Ability to translate ambiguous portfolio management concepts into concrete ServiceNow configurations, workflows, and reporting structuresEDUCATION AND CERTIFICATIONS, • Bachelor’s Degree or equivalent years of experience, • ServiceNow System Administration certifications (CSA), • ServiceNow Certified Application Developer (CAD) preferred, • Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM) preferred. PREFERRED QUALIFICATIONS, • Experience supporting ServiceNow in a federal civilian agency environments, • Experience working within established ServiceNow platform governance models, including architectural review boards, change control, and release management, • Strong understanding of IT Service Management processes, including Incident, Problem, Change, and Request Management, • Experience supporting integrations between ServiceNow and external enterprise systems using IntegrationHub, REST APIs, or middleware platforms, • Experience participating in CMDB related initiatives, including CI modeling, data quality, and integration alignment, • Familiarity with ServiceNow platform analytics, reporting, and dashboard development beyond SPM use cases, • Experience supporting production ServiceNow environments with uptime, stability, and operational support responsibilities, • Strong documentation skills, including technical design documentation and configuration artifacts suitable for audit and knowledge transfer, • Strong Agile delivery experience, including participation in sprint planning, demos, and retrospectives., • High-quality documentation and communication skills for stakeholder reporting and training.SECURITY CLEARANCE Public Trust iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws. iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to reasonableaccommodations@itechag.com. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.

Job Description Company Overview K.L. Scott & Associates (KLSA) is a mission-driven management and technology consulting firm that partners with public-sector organizations to modernize operations, strengthen data and AI capabilities, and deliver measurable impact. KLSA combines strategic advisory services with hands-on delivery; bringing product leadership, secure data engineering, systems integration, and user-centered design to help clients translate complex requirements into scalable, high-quality solutions. Position Overview We are seeking a Full Stack Developer to design, build, integrate, and support responsive, web-based financial management applications. The ideal candidate will have at least 5 years of experience delivering business applications and will understand front-end design, back-end logic, workflow automation, data modeling, APIs, security, testing, and deployment. This role will support financial management solutions for budget formulation and execution tools, financial planning and analysis applications, spend tracking systems, workflow automation, and related enterprise finance applications. The ideal candidate will reside in or within commutable distance to Washington DC. Full Stack Developer Key Responsibilities: • Design, develop, configure, and maintain responsive web-based applications., • Function as a full-stack developer across user interfaces, back-end workflows, data models, business rules, integrations, and application security., • Build the Interface: Develop a highly dynamic, customizable web UI that allows users to adjust financial variables, toggle scenarios, and view projections., • Develop API Layers: Design and implement robust RESTful APIs or GraphQL (AWS AppSync) endpoints to connect the UI to existing backend data structures., • Manage Complex State: Implement client-side state management to handle intricate user configurations, user permissions, and real-time math calculations., • Implement Data Grids: Build Excel-like, high-performance data tables that allow users to input, sort, and filter massive financial datasets seamlessly., • Collaborate with Data Teams: Partner with our internal ETL and database engineers to consume data pipelines and ensure smooth data flow to the UI., • Support data modeling, data validation, data transformation, and integrations with structured data sources., • Perform unit testing, system testing, troubleshooting, debugging, and performance optimization., • Participate in Agile or iterative development activities, including sprint planning, backlog refinement, demos, and retrospectives., • Create and maintain technical documentation, user guides, configuration documentation, data dictionaries, and deployment notes., • Support application lifecycle activities, including release management, production support, enhancements, and user adoption., • Ensure applications follow security, accessibility, usability, and data governance policies. Required Qualifications: • Minimum of 5 years of professional experience in application development, full-stack development, and/or enterprise business application delivery. Core Web Technologies and Styling • Semantic HTML5: Deep understanding of semantic markup to ensure proper document structure, searchability, and clear data hierarchy., • Modern CSS3: Mastery of modern styling techniques, including Flexbox, CSS Grid, and responsive design principles for diverse monitor setups., • CSS Frameworks & Preprocessors: Experience with Tailwind CSS, Bootstrap, or SASS/LESS to maintain clean, scalable, and consistent styling across complex UIs. Frontend Frameworks, UI Architecture, and Backend Development • Frontend Frameworks: 3+ years of professional experience with React.js, Vue.js, or Angular., • State Management: Mastery of client-side state tools (e.g., Redux, Zustand, Context API) to track complex user inputs., • Advanced Data Tables: Experience implementing heavy-duty UI grid libraries like AG Grid, Handsontable, or similar., • Backend Development: Proficiency in server-side languages—preferably Python (FastAPI/Django) or Node.js—to build custom application logic. Preferred Qualifications: • BS/BA degree in Computer Information Systems, Computer Science, Information Technology, Software Engineering, or a related field, or equivalent professional experience., • Experience developing financial management tools for federal, state, local, nonprofit, or enterprise environments., • Experience integrating applications like AWS QuickSite and Azure Power BI with enterprise financial databases., • Experience with Agile, Scrum, and Sprints, • Experience working on a team that uses Confluence or Jira for user stories., • Experience with role-based security, data governance, accessibility standards, and responsive design best practices., • Experience in finance, accounting, and enterprise budgeting., • Federal government, public sector, or regulated environment experience is a plus. Desired Skills and Competencies • Strong analytical and problem-solving ability., • Ability to bridge business needs and technical solutions., • High attention to detail, especially in financial and data-driven applications., • Strong communication, documentation, and stakeholder engagement skills., • Ability to manage competing priorities in a fast-paced environment., • Commitment to quality, usability, security, maintainability, and continuous improvement. Benefits: • Competitive salary, • Health, dental, and vision insurance, • 401K, • "Discretionary" PTO, • Professional development opportunities, • A dynamic and collaborative work environment Working Environment: This role will support a federal client and requires collaboration with client stakeholders, public safety subject matter experts, business analysts, senior data analysts, dashboard developers, and project leadership. The Data Analyst will help transform raw data into usable datasets, dashboards, reports, and visual insights that support operational and leadership decision-making. If you are a results-driven professional and have the above qualifications, we encourage you to apply for this position. Join our team and contribute to our continued growth and success. To apply, please send your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role. K.L. Scott & Associates is committed to diversity and inclusion and welcomes candidates from all backgrounds and experiences to apply. We thank all applicants for their interest, but only those selected for an interview will be contacted.

Job Description OVERVIEW iTech AG is seeking a ServiceNow Customer Service Management (CSM) Developer to support the design, configuration, development, and enhancement of enterprise customer service and case management solutions on the ServiceNow platform. The ideal candidate will have experience implementing scalable workflows, omnichannel customer engagement solutions, AI-powered service capabilities, and modern digital experiences using ServiceNow CSM and related platform technologies. This role will work closely with business stakeholders, architects, product owners, Agile teams, and customer experience leaders to modernize customer operations, automate workflows, improve agent productivity, and enhance customer self-service experiences. ROLES AND RESPONSIBILITIES • Design, configure, develop, and support ServiceNow CSM applications and workflows, • Implement and enhance Case Management, Customer Service Portals, Knowledge Management, Agent Workspace, omnichannel engagement capabilities, and Virtual Agent experiences, • Develop scalable workflows using Flow Designer, IntegrationHub, Business Rules, Script Includes, Client Scripts, UI Policies, UI Builder, and Service Portal, • Configure and support customer self-service and AI-assisted support experiences, • Build and enhance AI Agents, Virtual Agents, and automated conversational workflows within ServiceNow, • Support implementation and configuration of Now Assist for CSM capabilities, • Integrate ServiceNow with external enterprise systems, APIs, CRM platforms, telephony solutions, and Contact Center as a Service (CCaaS) platforms, • Collaborate with UX, business analysts, and stakeholders to translate requirements into scalable technical solutions, • Participate in Agile ceremonies including sprint planning, backlog grooming, demos, and retrospectives, • Support testing, deployments, upgrades, and production releases, • Troubleshoot platform defects, workflow issues, and performance bottlenecks, • Develop technical documentation, implementation guides, and knowledge transfer materials, • Follow ServiceNow development standards, governance processes, and security best practices, • Other duties as assigned MINIMUM QUALIFICATIONS • 3+ years of ServiceNow development experience, • Experience implementing or supporting ServiceNow Customer Service Management (CSM), • Strong understanding of ServiceNow platform architecture and development, • Experience with JavaScript, Flow Designer, IntegrationHub, REST/SOAP APIs, UI Builder or Service Portal, and Agent Workspace, • Experience developing Business Rules, Script Includes, Client Scripts, UI Policies, workflows and flows, and ACLs, • Experience working in Agile/SAFe delivery environments, • Strong analytical, troubleshooting, and communication skills, • Ability to work collaboratively with technical and non-technical stakeholders EDUCATION AND CERTIFICATIONS • ServiceNow Certified System Administrator (CSA), • ServiceNow Certified Application Developer (CAD), • ServiceNow Certified Implementation Specialist – Customer Service Management (CIS-CSM) PREFERRED QUALIFICATIONS • Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or related field, • Experience with ServiceNow Now Assist for CSM and generative AI capabilities, • Experience building AI Agents, Virtual Agents, or conversational AI workflows within ServiceNow, • Familiarity with AI Search, Predictive Intelligence, Agent Assist, knowledge recommendations, conversational AI, and workflow automation using AI capabilities, • Experience integrating ServiceNow with Contact Center as a Service (CCaaS) or telephony platforms such as Amazon Connect, Genesys, Five9, NICE, or Cisco Contact Center, • Experience supporting omnichannel customer engagement and customer experience (CX) modernization initiatives, • Experience designing customer self-service and AI-assisted support experiences, • Familiarity with knowledge management and AI grounding best practices, • Experience with Field Service Management (FSM), ITSM, HRSD, or Integrated Risk Management (IRM) modules, • Experience supporting enterprise-scale ServiceNow implementations in federal or highly regulated environments, • Exposure to Agile, DevSecOps, and human-centered design practices SECURITY CLEARANCE • Ability to obtain and maintain a Public Trust, • Pursuant to government contracts, US Citizenship is required iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws. iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to reasonableaccommodations@itechag.com. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.

Job DescriptionOVERVIEW iTech AG is seeking a ServiceNow Technical Architect to support presales solutions, in house lab development and demos, and one or more federal contracts. The Technical Architect will solve problems with a complete end-to-end solution in a fast-paced, Agile environment. iTech AG is looking for a developer with the skills needed to build solutions within the ServiceNow platform that will directly impact the client’s mission and iTech AG by modernizing and automating various customer processes. Additionally, iTech AG is looking for an architect who can support growth through consulting services including: business capture, customer demos, and proposal activities including orals as a subject matter expert, technologist, and proposal content creator with a focus on ServiceNow and IT modernization solutions. ROLES AND RESPONSIBILITIES • Support Demos and Sales Growth - Design, develop, integrate, and operate ServiceNow prototypes and advanced POCs to showcase unique solution differentiators. Engages in direct discussions with decision-makers during demo calls., • Support Documentation of Solutions - Translate prototypes into high quality, well written responses and demos throughout business development, capture, proposal, and delivery lifecycles. Drives demo strategy for key accounts, ensuring alignment with customer needs., • Design & Deliver Implementations - Manages implementation roadmaps, aligns business needs with technical execution, and ensures project success. Provide domain, architecture, and technical expertise for various projects and clients and internal presales and demos. Support technical deliverables including architecture and design documents., • Deliver Great Customer Outcomes and Service - Manages key customer relationships, aligns service delivery with business objectives, and mitigates risks. Analyze and evaluate business needs and translate those needs to the ServiceNow technology architecture. Shapes customer innovation strategy, ensures process excellence. Collaborate with a larger group of Business SMEs, solution, and technical architects to elevate technical direction for the delivery of highly performing transformative solutions., • Manage People & Work as a Team - Mentors junior team members in demo preparation and execution. Ensures team productivity, supports professional development, and drives team excellence., • iTech Alignment to Culture & Company - Influences company culture, aligns business units with corporate strategy, and mentors emerging leaders., • Support Marketing & Differentiators - Shapes marketing strategies, aligns branding with corporate objectives, and supports business development. The proven ability to write, review, and craft proposal sections across IT and ServiceNow workflows, disciplines, modules, or requirements., • Align with Industry on Certifications - Shapes compliance strategy, ensures regulatory alignment with solutions for our key customers and offerings. Utilizes methodologies guided by industry best practices like ITIL, SAFe, Scrum, and PMI and leverage technologies like cloud, DevOps, and AI., • Standards, & Best Practices - Shapes internal knowledge-sharing strategies, aligns with corporate learning objectives and Centers of Excellence knowledge sharing. Drives the documentation strategy, aligns technical writing with industry best practices, and mentors junior team members in knowledge management. BEHAVIORS:, • Accountability & Ownership - Absorbs and responds to critique, including curiosity and acceptance for perspectives, with the ability to combine them and make a product better. Takes full ownership & accountability of assignments., • Strategic Execution - Sense of urgency and critical thinking in at demanding pace where high-quality, winning proposals and capture meetings are the expectation., • Team Leadership - Collaborates with a broad range of talented people (e.g., executives, technologists, specialists, graphics, and writers) to achieve a solution., • Decision-Making - Applies critical thinking across an opportunity lifecycle – reading an RFP, understanding customer needs, conceptualizing response while clarifying past performance, personnel, and differentiators., • Influence & Negotiation - The capacity to take loosely-formed ideas and inputs and craft them into crisp, persuasive arguments, conceptualized graphics, and convey key process, relationships, benefits, features., • Influence & Communication – Shapes ideas into persuasive narratives, visuals, and technical arguments that resonate with both technical and executive audiences., • Change Leadership – Anticipates and navigates change, guiding teams and customers through transformation with resilience., • Coaching & Development – Invests in building the next generation of talent by mentoring, sharing expertise, and fostering growth. Minimum Qualifications, • Hands on experience building ServiceNow solutions and managing ServiceNow employee experience solutions with Proven experience in ServiceNow ITSM & ITAM/EAM implementations, as a Architect., • Expertise in ServiceNow platform management, configuration management, and implementation, and consulting new customers to ServiceNow on the Art of the Possible, • Experience with integration in and between ServiceNow modules and integrated applications including delivery services USPS, UPS, FedEx., • Experience in designing and implementing ServiceNow solutions either Built On or Built with offerings on the platform is preferred., • A working understanding of the Federal procurement process, including the FAR, contracting vehicles, and the nuances is preferred.EDUCATION, EXPERIENCE, AND CERTIFICATIONS:, • Certified Technical Architect (CTA)., • 5+ years’ experience in the IT industry with 3+ years’ experience in the ServiceNow platform.SECURITY CLEARANCE:, • Active Public Trust or the ability to obtain a Public Trust, • Pursuant to a government contract, position requires U.S. Citizenship status iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws. iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to reasonableaccommodations@itechag.com. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.

Job Description The VNS Victim Notification Analyst provides daily strategic, administrative, and analytical support to the VNS program manager. This role requires a strong understanding of federal victim notification requirements, attention to detail, and the ability to independently manage recurring data and reporting taskings within the FBI's and DOJ's approved case-management environments. Top-Secret clearance is required. Location: FBI Headquarters, Washington, DC Responsibilities: • Provide daily strategic, administrative, and analytical support to the VNS program manager, • Become a subject matter expert (SME) for the VNS platform and Sentinel in relation to Victim Notification, AG Guidelines, and VSD Policy, • Develop and maintain SOPs of duties and/or program processes with oversight by the VNS program manager, • Complete daily data file and weekly reporting taskings, • Develop, set up, maintain, and retrieve organizational files and records in Sentinel, VNS, and SharePoint, • Enter data, maintain information, and manipulate/create reports for specific tracking purposes (statistics, project status), • Generate reports, evaluate data, and make recommendations/summarize trends for supervisor review, • Serve as primary point of contact for clients, communicating with appropriate tact and discretion, • Provide training and support to clients to ensure understanding and ability to operate the system independently, • Maintain awareness of and implement updates as program processes change or evolve, • Effectively deliver presentations to internal and external stakeholders, • Assist in the development of new processes and procedures to streamline efficiency Requirements:, • U.S. Citizenship required, • Active Top Secret security clearance, • Bachelor's degree from an accredited university (four years of relevant professional experience may substitute), • Minimum of two years of experience in a professional work environment, • One year of experience using MS Word and MS Outlook, • One year of experience using MS Excel, including spreadsheet creation, data entry/auto-fill, sorting/filtering/freezing panes, worksheet management, Text-to-Columns, and the Concatenate function, • Experience prioritizing projects, with strong problem-solving, research, and attention-to-detail skills, • Ability to work effectively with others and strong interpersonal skills, • Ability to utilize critical thinking skills to complete assigned tasks with minimal oversight Preferred: • Experience and proficiency building and updating Microsoft SharePoint sites in a professional work environment, • Prior experience supporting federal law enforcement, victim services, or a comparable case-management environment Salary range: $60,000 - 70,000 annually The salary range for this position represents the anticipated hiring range. Actual compensation will be determined based on factors such as relevant experience, skills, education, certifications, and potential contract funding.

Job DescriptionCyber/Data/Privacy Associate Attorney – Midlevel Location: Chicago | Washington, DC | New York | San Francisco Practice Area: Cyber, Data & Privacy Direct Counsel is seeking a midlevel associate with experience in litigation and/or regulatory enforcement investigations involving privacy and data security matters. This is an opportunity to join an award-winning Cyber/Data/Privacy practice with a strong international presence. Key Responsibilities: • Represent clients in regulatory investigations involving consumer protection issues (State AG, FTC, and other regulatory agencies)., • Defend privacy and data security class actions, including cases involving:, • Stored Communications Act, • Wiretapping claims, • Unfair and deceptive trade practices, • Data breach class actions, • Engage directly with clients and lead significant projects.Qualifications:, • 4-6 years of litigation or regulatory investigation experience in privacy and data security matters., • Strong academic background from a nationally recognized law school., • Ability to manage complex legal issues and collaborate with cross-functional teams., • Strong technical fluency and analytical skills., • Exceptional writing and advocacy skills.Compensation & Benefits:, • Salary Range: $310,000 - $390,000 (Final offer based on experience and location)., • Comprehensive benefits package, including medical, dental, vision, and commuter benefits., • Generous leave policies, including vacation, sick leave, and parental leave., • Career development opportunities in a globally recognized practice. This is an excellent opportunity for an attorney looking to work on cutting-edge privacy and cybersecurity litigation and investigations with a top-tier law firm. Apply today to learn more.

Job Description We are seeking a highly skilled Senior SQL Server DBA with 8+ years of hands-on database administration experience, including 5+ years of recent, in-depth work in SQL Server database administration. This role focuses on optimizing performance, availability, and security across our SQL Server systems. A bachelor's degree in Computer Science, IT, or a related field is required. Core Responsibilities: -Install, configure, and maintain Microsoft SQL Server across Dev, UAT, and PROD environments (Windows Server and cloud-hosted) across multiple security fabrics -Own SQL Server installation, configuration, backups/restores, performance tuning, and security -Provide day-to-day operational support, including monitoring, maintenance jobs, troubleshooting, and vulnerability remediation -Design, implement, and support High Availability and Disaster Recovery solutions (Always On Availability Groups, Windows Server Failover Clustering) -Perform performance optimization, including T-SQL tuning, index management, and issue resolution -Support SSRS, SSAS, Power BI Report Server, and related SQL Server components -Proactively maintain SQL Server environments for performance, security, and reliability -Configure and manage HA/DR solutions (e.g., Always On AG, failover technologies) -Perform database tuning and query optimization -Develop and manage backup and recovery strategies -Enforce database security policies, ensuring STIG compliance and audit readiness -Implement and enforce database security controls, including TDE and compliance requirements -Resolve complex issues (e.g., performance bottlenecks, data corruption, connectivity) -Maintain documentation for configurations, standards, and procedures -Collaborate with developers on schema design, query optimization, and stored procedures -Plan and execute database upgrades, patching, and migrations -Ensure compliance with industry standards and regulatory requirements -Participate in on-call rotations for after-hours support -Install and support Oracle databases Required Qualifications: -Bachelor's degree in Computer Science, IT, or related field (or equivalent experience) -Minimum 9 years of DBA experience, with 5+ years in SQL Server database administration -Deep understanding of SQL Server architecture and internal processes -Expertise in encryption (TDE, SSL) and Windows Server Failover Clustering -Proven experience with HA/DR solutions (Always On AG, DAG) -Advanced T-SQL skills for query optimization and troubleshooting Preferred Qualifications: -Experience with SSIS, SSRS, and SSAS -Familiarity with cloud platforms (Azure SQL, Amazon RDS) -Certifications such as Microsoft Certified: Azure DBA Associate or Data Management & Analytics

Job Description The VOSS Victim Notification Analyst supports the Victim Outreach Strategy and Support (VOSS) program by leading case coordination and developing outreach and notification strategies for FBI investigations. This role requires the ability to manage large datasets, communicate confidently with internal and external stakeholders, and problem-solve independently in a fast-paced, deadline-driven environment. Top-Secret clearance is required. Location: FBI Headquarters, Washington, DC Responsibilities: • Effectively lead case coordination calls with internal and external stakeholders (field offices, FBI Headquarters, DOJ personnel, etc.) to develop outreach and notification strategy for FBI investigations, • Effectively deliver presentations, briefings, and case notification strategies to internal and external stakeholders, • Manage large data sets utilizing data exploitation tactics and industry standards to create victim lists and other outreach products, • Independently lead engagement with case teams to develop outreach and notification strategies, offering creative and flexible solutions to large case strategy plans, • Develop and maintain SOPs of duties and/or program processes with oversight by the VOSS program manager, • Create, update, and maintain case information in the SharePoint Case Management System and in Sentinel, • Provide daily closeout reports to the VOSS program manager for all cases meeting the current closeout threshold, • Provide coverage to other regional VOSS analysts to cover gaps in cases and personnel coverage, • Provide daily strategic, administrative, and analytical support to the VOSS program manager, • Become a subject matter expert (SME) for the VNS platform and Sentinel in relation to Victim Notification, AG Guidelines, and VSD Policy Requirements:, • U.S. Citizenship required, • Active Top Secret security clearance, • Bachelor's degree from an accredited university (four years of relevant professional experience may substitute), • Minimum of two years of experience in a professional work environment, • One year of experience using MS Word and MS Outlook, • One year of experience using MS Excel, including spreadsheet creation, data entry/auto-fill, sorting/filtering/freezing panes, worksheet management, Text-to-Columns, and the Concatenate function, • One year of experience using MS SharePoint in a professional work environment, • Program and project management experience, • Ability to coordinate, facilitate, and lead meetings and conference calls with internal and external customers, • Experience creating and giving formal presentations, • Ability to work effectively with others and strong interpersonal skills, • Ability to utilize critical thinking skills to complete assigned tasks with minimal oversight Preferred: • Experience and proficiency building and updating Microsoft SharePoint sites in a professional work environment, • Prior experience supporting federal law enforcement, victim services, or a comparable case-management environment Salary range: $70,000 - 80,000 annually The salary range for this position represents the anticipated hiring range. Actual compensation will be determined based on factors such as relevant experience, skills, education, certifications, and potential contract funding.

Seeks input from Project Managers/Directors to proactively address Change in Scope, new opportunities or customer dissatisfaction. Works with Project Manager/Director and Operations to ensure Changes in Scope (CIS’s) are appropriately negotiated with the Customer/Account. Coordinates with Project

PSI is a leading Contract Research Organization with more than 25 years in the industry, offering a perfect balance between stability and innovation to both clients and employees.We focus on delivering quality and on-time services across a variety of therapeutic indications.As a Lead Clinical Resear

Overview: Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe. Job Summary Ramp agents provide all necessary and required under-wing ground support services as contracted by the customer, including, but not limited to, loading and unloading baggage and cargo, marshalling, water and lavatory servicing. The expected pay rate is $19/hr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays. Your activities • Marshall aircraft during arrival and departure, • Unload passenger luggage and air cargo, bulk and/or containers/pallets, onto carts and/or dollies, • Unload wheelchairs and child strollers and deliver to designated location, • Provide special handling of luggage/cargo as required/directed, • Deliver passenger luggage to claim area and unload onto conveyor system, • Deliver air cargo to appropriate recipient, • Drive and/or operate ground support equipment to include tow tractors, tow bars, belt loaders, container loaders, baggage tugs, water/lavatory service trucks, aircraft ground power units, aircraft air start units, air stairs, aircraft de-icing units, baggage carts, cargo dollies and passenger vans., • Collect and load mail, live animals, wheelchairs and child strollers onto aircraft, • Service aircraft water and lavatories, • Inspect ramp areas adjacent to gate and aircraft for debris and remove/dispose of when found., • Report all equipment malfunctions to the appropriate supervisor/manager, • Comply with all federal, state, municipal, airport authority and carrier security requirements, • Other duties as assignedYour profile, • Good command of the English language both verbal and written, • Previous ramp experience is a plus, • Valid driver's license, • Good communication skills, • Language skills, • Must be able to work in inclement weather, • Flexible to work on various shifts (days, evening, nights, weekends, and holidays), • Excellent Health & Safety awareness, • Lift heavy objects that could reach 70 pounds (32 kilograms)What we offer, • 401(k), • Dental insurance, • Health insurance, • Life insurance, • Paid time off, • Retirement plan, • Tuition reimbursement, • Vision insurance At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at _ to learn more about Life at Swissport. Join Swissport today and be part of a team that connects the world of aviation!

Registered Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through regular interactions with clients, individuals in this role build trusted relationships. Leading with a client first mindset, a successful candidate for this role will have strong interpersonal skills and will be able to assist clients with their everyday needs. DUTIES AND RESPONSIBILITIES: CLIENT SUPPORT: Provide service coverage for a FA/PWA/team including: Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships Executing money movement transactions at the request of the client and/or FA/PWA/team Answering general non-investment related questions concerning client accounts, including relaying stock positions, and providing account balances (e.g., funds due and margin debit) Enter profile information or pre-fill account documentation on client accounts and/or documents in a clerical capacity at the direction of the client and/or FA/PWA/team Educating or enrolling clients in digital tools (e.g. MSOnline, eSign, eAuthorization) Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity at the direction of the client and/or FA/PWA/team Provide existing clients with details around their account information (e.g., investment objectives, risk tolerance) Accept or enter unsolicited orders and/or enter solicited orders in a clerical capacity at the direction of the FA/PWA/team Supporting the FAs / PWAs / teams' marketing strategy (e.g., website maintenance) Assist FAs / PWAs/ teams in delivering against their business plan and client service model Remaining current on all policies, procedures, and new platforms Participating in firm initiatives (e.g., training or education programs), special projects and/or other duties directed by local management ADMINISTRATIVE SUPPORT: Answering inbound phone calls or making outbound calls with updates on service requests (e.g., scheduling follow-up calls with FAs / PWAs / teams as needed) Managing the calendar including coordinating meetings or events with logistics such as material prep (e.g., maintaining agendas, sending calendar invites with Zoom credentials) Maintaining travel itineraries, preparing expense reports and managing the reimbursement process Assisting with general in-office support functions such as copying, filing and scanning documentation Preparing and submitting expense reports for processing at the direction of the FA/PWA EDUCATION, EXPERIENCE, KNOWLEDGE, AND SKILLS: Education and/or Experience High School Diploma/Equivalency College degree preferred Active Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) Two or more years of industry experience preferred Knowledge/Skills Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts Detail orientated with superior organizational skills and ability to prioritize Advanced Microsoft Office skills (Word, Excel, Outlook and PowerPoint) Exceptional writing, interpersonal and client service skills Strong time management skills Team player with the ability to collaborate with others Ability to work in a fast-paced, evolving environment Adaptable and ability to multitask Goal oriented, self-motivated and results driven Reports to: Business Service Officer WHAT YOU CAN EXPECT FROM MORGAN STANLEY: At Morgan Stanley, we raise, manage and allocate capital for our clients helping them reach their goals. We do it in a way that's differentiated and we've done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. Salary range for the position: $33,280 - $85,000 per year. The successful candidate may be eligible for an annual discretionary incentive compensation award. The successful candidate may be eligible to participate in the relevant business unit's incentive compensation plan, which also may include a discretionary bonus component. Morgan Stanley offers a full spectrum of benefits, including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Sick Leave consistent with state and local law, Parental Leave and 10 Vacation Days annually), 10 Paid Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our employees. Please visit mybenefits.morganstanley.com to learn more about our benefit offerings. Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents. Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

Wealth Management Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. As senior members of the service team, through regular interactions with clients, individuals in this role build trusted relationships. Leading with a client first mindset, a successful candidate for this role will have strong interpersonal skills and their focus will be on delivering an exceptional client experience. In supporting Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams, this role will focus on assisting in areas such as digital marketing, portfolio holdings and/or proposal tools and financial planning. DUTIES AND RESPONSIBILITIES: Client Service: As a senior member of the service team, provide coverage for an FA/PWA/team including: • Cultivating relationships with business partners and colleagues internally and externally, • Supporting the FA/PWA/team in enhancing new and existing client relationships by providing an exceptional client experience, • Assisting the FA/PWA/team in delivering against their client service model, including preparing for regular meetings as well as tracking follow-ups, • Ensuring all client service functions are performed in a timely manner, assigning work to team members on a daily basis if/as needed, • Providing backup coverage for traditional registered or unregistered Client Service Associate responsibilities at the request of the client and/or FA/PWA/team, such as executing money movement transactions, answering general non-investment related questions concerning clients accounts, educating or enrolling clients in digital tools (e.g., MS Online), accepting or entering unsolicited orders and/or entering solicited orders in a clerical capacity, • Remaining current on all policies, procedures and new platforms and sharing reminders and best practices with other service team members Business Development Support: • Assisting the FA/PWA/team in organizing around and executing against their business plan, partnering closely with other market stakeholders such as Practice Strategy Consultants and Branch Management, • At the direction of FA/PWA/team, executing against all administrative elements of digital and in person marketing strategies including conferences and seminars or webinars, websites, social media and regular email connectivity, • At the request of the client and/or FA/PWA/team, preparing and reviewing various client reports or financial plans from firm-approved systems for existing or prospective clients, • At the request of the client and/or FA/PWA/team, assisting with research using firm-approved systems, • At the request of FA/PWA/team, participating in existing client and/or prospective client meetings, representing the service lens, • Participating in firm initiatives (e.g., training or education programs), special projects and/or other duties directed by local management EDUCATION, EXPERIENCE, KNOWLEDGE AND SKILLS: Education and/or Experience • 5+ years of work experience in a field relevant to the position required, • Four-year college degree or professional certification preferred, • Active Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) required Knowledge/Skills • Strong leadership skills, • Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts, • Technically proficient and quick learner of new and updated platforms, • Detail oriented with superior organizational skills and ability to prioritize, • Expert knowledge of basic personal computer, MS Office (particularly MS Excel) and internet applications, • Exceptional writing, interpersonal and client service skills, • Strong time management skills, • Team player with the ability to collaborate with others, • Ability to work in a fast-paced, evolving environment, • Adaptable and ability to multi-task, • Goal oriented, self-motivated and results driven Reports to: Business Service Officer To qualify, applicants must be legally authorized to work in the United States and must not require, now or in the future, sponsorship for employment visa status. WHAT YOU CAN EXPECT FROM MORGAN STANLEY: At Morgan Stanley, we raise, manage and allocate capital for our clients helping them reach their goals. We do it in a way that's differentiated and we've done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. Salary range for the position: $50,000-$115,000 per year. The successful candidate may be eligible for an annual discretionary incentive compensation award. The successful candidate may be eligible to participate in the relevant business unit's incentive compensation plan, which also may include a discretionary bonus component. Morgan Stanley offers a full spectrum of benefits, including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Sick Leave consistent with state and local law, Parental Leave and 20 Vacation Days annually), 10 Paid Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our employees. Please visit mybenefits.morganstanley.com to learn more about our benefit offerings Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents. Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences. For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo

Registered Client Service Associates provide exceptional service to our clients and support Financial Advisor(s)/Private Wealth Advisor(s)/teams on a daily basis. Through regular interactions with clients, individuals in this role build trusted relationships. Leading with a client first mindset, a successful candidate for this role will have strong interpersonal skills and will be able to assist clients with their everyday needs. Client Support • Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships, • Executing money movement transactions at the request of the client and/or FA/PWA/team, • Answering general non-investment related questions concerning client accounts, including relaying stock positions, and providing account balances (e.g., funds due and margin debit), • Enter profile information or pre-fill account documentation on client accounts and/or documents in a clerical capacity at the direction of the client and/or FA/PWA/team, • Educating or enrolling clients in digital tools (e.g. MSOnline, eSign, eAuthorization), • Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity at the direction of the client and/or FA/PWA/team, • Provide existing clients with details around their account information (e.g., investment objectives, risk tolerance), • Accept or enter unsolicited orders and/or enter solicited orders in a clerical capacity at the direction of the FA/PWA/team, • Supporting the FAs / PWAs / teams' marketing strategy (e.g., website maintenance), • Assist FAs / PWAs/ teams in delivering against their business plan and client service model, • Remaining current on all policies, procedures, and new platforms, • Participating in firm initiatives (e.g., training or education programs), special projects and/or other duties directed by local management Administrative Support • Answering inbound phone calls or making outbound calls with updates on service requests (e.g., scheduling follow-up calls with FAs / PWAs / teams as needed), • Managing the calendar including coordinating meetings or events with logistics such as material prep (e.g., maintaining agendas, sending calendar invites with Zoom credentials), • Maintaining travel itineraries, preparing expense reports and managing the reimbursement process, • Assisting with general in-office support functions such as copying, filing and scanning documentation, • Preparing and submitting expense reports for processing at the direction of the FA/PWA Education and/or Experience • High School Diploma/Equivalency, • College degree preferred, • Active Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA), • Two or more years of industry experience preferred Knowledge/Skills • Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts, • Detail orientated with superior organizational skills and ability to prioritize, • Advanced Microsoft Office skills (Word, Excel, Outlook and PowerPoint), • Exceptional writing, interpersonal and client service skills, • Strong time management skills, • Team player with the ability to collaborate with others, • Ability to work in a fast-paced, evolving environment, • Adaptable and ability to multitask, • Goal oriented, self-motivated and results driven To qualify, applicants must be legally authorized to work in the United States and must not require, now or in the future, sponsorship for employment visa status. Reports To: • Business Service Officer At Morgan Stanley, we raise, manage and allocate capital for our clients helping them reach their goals. We do it in a way that's differentiated and we've done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. Salary range for the position: $33,280 and $85,000 per year. The successful candidate may be eligible for an annual discretionary incentive compensation award. The successful candidate may be eligible to participate in the relevant business unit's incentive compensation plan, which also may include a discretionary bonus component. Morgan Stanley offers a full spectrum of benefits, including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Sick Leave consistent with state and local law, Parental Leave and 10 Vacation Days annually), 10 Paid Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our employees. Please visit mybenefits.morganstanley.com to learn more about our benefit offerings. Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents. Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences. For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.

Job DescriptionOVERVIEW iTech AG is seeking a Technical Project/Program Manager to lead initiatives centered around ServiceNow presales, prototypes, and solution delivery across multiple projects and programs. This role focuses on strategic leadership, enabling innovation through collaboration with architects, developing compelling demos and prototypes, and aligning solutions with customer needs and business growth objectives. The ideal candidate will combine program management expertise with deep knowledge of the ServiceNow platform to drive IT modernization and deliver transformative solutions, manage the launch of new offerings, and support marketing and documentation of new solutions. This position offers the opportunity to contribute directly to iTech AG’s growth as a ServiceNow Elite Partner by fostering innovation, supporting business development, and enhancing technical delivery. ROLES AND RESPONSIBILITIES • Lead and manage initiatives that showcase the capabilities of the ServiceNow platform, driving innovation through pre-sales, prototypes, and internal lab development, working with ServiceNow to launch offerings, and support documentation for launching of internal offerings., • Collaborate with technical architects and leadership to design and deliver compelling demos, prototypes, and proposal content that align with customer missions and iTech AG’s strategic objectives. Create compelling PowerPoints and recordings of key demos, features, and benefits., • Coordinate activities across multiple ServiceNow-focused projects, ensuring alignment with iTech AG’s innovation and growth goals while delivering value to federal customers., • Act as a key advisor in presales and program activities, understanding customer needs, developing solutions, and articulating the value of ServiceNow in modernizing IT and business processes., • Partner with cross-functional teams, including technical architects, developers, and capture teams, to ensure high-quality outcomes and continuous improvement., • Support proposal development, writing, and presales customer meetings. Coordinate meetings, and action items, and track trends, capabilities, and best practices to inform strategy and solution development., • Perform other duties as assigned. MINIMUM QUALIFICATIONS, • Minimum of 7 years of professional experience, with at least 3 years focused on the ServiceNow platform., • Proven experience in ServiceNow project and program management, ideally including presales, prototypes, and demo activities., • Strong understanding of Agile methodologies and IT modernization principles., • Excellent written and communications skills., • Experience in crafting proposal content and contributing to business development efforts. EDUCATION AND CERTIFICATIONS, • Bachelor's degree or higher., • PMP or able to obtain within 6 months PREFERRED QUALIFICATIONS, • ServiceNow certifications preferred SECURITY CLEARANCE, • Active Public Trust or the ability to obtain a Public Trust., • Pursuant to a government contract, this position requires U.S. Citizenship. Equal Opportunity Employer, including disability and veterans.

EMD Electronics is immediately hiring for Field Service Technicians! This is a challenging, hands-on, rewarding job opportunity for people who want to join a growing business. Benefits to working with our team include: Comprehensive, paid, on the job Field Service Technician, Service Technician, Field Service, Service Tech, Technician, Mechanical, Retail, Staffing

Business Service Officers (BSO) are responsible for shaping the future of service by modernizing our client experience through an elevated standard of care. The Business Service Officer (BSO) will report directly to the Market Business Service Officer (MBSO) and is responsible for the supervision, management of Support Professionals and execution of all business and service functions within the assigned branches. Additional job responsibilities include facilitating communication and training for Service Professionals, partner with Market Sales and Risk teams to ensure execution in all aspects of the business and further support the MBSO with delivering on service initiatives. People Management and Communication • Lead the Branch in executing the organization's strategic priorities by influencing and coaching behavioral change with a focus on consistency, quality, and compliance with Firm policies and procedures, • Lead, mentor, and supervise a team of Support and Service Professionals, • Promote cross-training, learning, development and recognition of Service and Support Professionals within the market, • Facilitate the interviewing, selection and onboarding of new hires, including newly recruited Financial Advisors and their Support Professionals, • Partner with MBSO and Human Resources regarding all aspects of people management, including annual performance reviews, performance management and conflict resolution, • Maintain strong relationships with key partners within the Branch, Market, Region and Home Office including participation in team meetings, regional and national calls, • Consistently conduct Support Professional one-on-one meetings for coaching opportunities, career goal setting, job related activities, firm opportunities and team building; this includes meeting with Advisor teams to address service needs, • Manage and oversee Support Professionals coverage for Financial Advisors in the Branch, • Identify Support Professional recognition opportunities within the market through sharing of best practices, success stories and achievements, • Promote a branch culture that's consistent with the Firm's core values, including championing diversity and inclusion Operational Oversight • Manages travel and entertainment expenses for Advisors as well as other firm programs to manage budget tracking and forecasting with adherence to Firm policies, • Facilitate and manage resolution of client inquiries/requests, • Participate in national calls to learn about new platform changes, policy and procedure updates, share best practices and learn about other timely updates, • Identify and implement process improvements to ensure teams are maximizing productivity and driving efficiencies, • Additional operational oversight may be required, • Administer other duties as delegated by the Market Business Service Officer Education and/or Experience • Bachelor's degree required or equivalent education, • Previous industry experience, • Active Series 7 (GS), Series 9 and Series 10 (SU), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) required, • Other licenses as required for the role or by management Knowledge/Skills • Effective written and verbal communication skills, • Strong attention to detail, • Ability to prioritize and resolve complex needs and escalate as necessary, • Ability to identify issues and trends in order to anticipate change and provide comprehensive solutions and remedies, • Evidence of strong leadership and talent development capabilities, • Previous supervisory experience preferred, • Exceptional organizational and time management skills, • Exceptional conflict resolution skills, • Ability to manage relationships, motivate and lead groups of people at various levels throughout the market, • Knowledge of Firm's Risk & Compliance policies, • Ability to think strategically Reports to: Market Business Service Officer Direct reports: Support Professionals At Morgan Stanley, we raise, manage and allocate capital for our clients helping them reach their goals. We do it in a way that's differentiated and we've done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. Salary range for the position: $120,000 and $165,000 per year. The successful candidate may be eligible for an annual discretionary incentive compensation award. The successful candidate may be eligible to participate in the relevant business unit's incentive compensation plan, which also may include a discretionary bonus component. Morgan Stanley offers a full spectrum of benefits, including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Sick Leave consistent with state and local law, Parental Leave and 20 Vacation Days annually), 10 Paid Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our employees. Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents. Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through regular interactions with clients, individuals in this role build trusted relationships. Leading with a client first mindset, a successful candidate for this role will have strong interpersonal skills and will be able to assist clients with their everyday needs. Client Support: • Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships, • Executing money movement transactions at the request of the client and/or FA/PWA, • Answering general non-investment related questions concerning client accounts, including relaying stock positions and providing account balances (e.g., funds due and margin debit), • Enter profile information or pre-fill account documentation on client accounts and/or documents in a clerical capacity at the direction of the client and/or FA/PWA, • Educating or enrolling clients in digital tools (e.g. MSOnline, eSign, eAuthorization), • Supporting the FAs/PWAs/teams' marketing strategy (e.g., website maintenance), • Assist FAs/PWAs/teams in delivering against their business plan and client service model, • Remaining current on all policies, procedures and new platforms, • Participating in firm initiatives (e.g., training or education programs), special projects and/or other duties directed by local management Administrative Support: • Answering inbound phone calls or making outbound calls (e.g., scheduling follow-up calls with FAs/PWAs/teams as needed), • Managing the calendar including coordinating meetings or events with logistics such as material prep (e.g., maintaining agendas, sending calendar invites with Zoom credentials), • Maintaining travel itineraries, preparing expense reports and managing the reimbursement process, • Assisting with general in-office support functions such as copying, filing and scanning documentation, • Preparing and submitting expense reports for processing at the direction of the FA/PWA Education and/or Experience: • High School Diploma/Equivalency, • College degree preferred, • Industry experience is a plus Knowledge/Skills: • Willingness to obtain Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA), • Detail orientated with superior organizational skills and ability to prioritize, • Advanced Microsoft Office skills (Word, Excel, Outlook and PowerPoint), • Exceptional writing, interpersonal and client service skills, • Strong time management skills, • Team player with the ability to collaborate with others, • Ability to work in a fast-paced, evolving environment, • Adaptable and ability to multi-task, • Goal oriented, self-motivated and results driven To qualify, applicants must be legally authorized to work in the United States and must not require, now or in the future, sponsorship for employment visa status. At Morgan Stanley, we raise, manage and allocate capital for our clients helping them reach their goals. We do it in a way that's differentiated and we've done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. Salary range for the position: $33,280 - $85,000 per year. The successful candidate may be eligible for an annual discretionary incentive compensation award. The successful candidate may be eligible to participate in the relevant business unit's incentive compensation plan, which also may include a discretionary bonus component. Morgan Stanley offers a full spectrum of benefits, including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Sick Leave consistent with state and local law, Parental Leave and 10 Vacation Days annually), 10 Paid Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our employees. Please visit mybenefits.morganstanley.com to learn more about our benefit offerings Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents. Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

The Democratic Attorneys General Association (DAGA) is hiring a Senior Digital Media Strategist to develop and execute the committee's digital strategy to support, elevate, and elect Democratic Attorneys General and candidates. Democratic AGs have emerged as the most effective leaders protecting our democracy and holding President Trump and his GOP allies accountable. Too often, Dem AGs and AG races fly under the radar. DAGA is here to make sure these leaders, and these elections are front and center. The Senior Digital Strategist will need to run effective digital social media programs. Previous political experience is required; management experience and experience working with vendors is ideal. Applicants must display an understanding of how different digital tools and platforms can be used to communicate and engage on complex issues to different audiences. The Senior Digital Strategist will report to the Communications Director. The Senior Digital Strategist will oversee DAGA's Digital Media Associate. Responsibilities include: • Coordinate with the Communications Director to develop a long-term digital strategy across Democratic Attorneys General Association platforms, • Direct and manage the daily workflow of digital campaigns, including proposal development, campaign activation and maintenance, and reporting/analysis, • Manage all social media platforms including developing overall strategy, managing a content calendar, supporting the drafting, editing, and scheduling of content, and reporting/analysis of relevant metrics, • Support growth in content creation (graphics & video) including brainstorming ideas and helping manage projects from idea through completion, • Closely monitor current events to create relevant digital campaigns that align with the organization's priorities - and coordinate digital messaging with campaign teams, candidates, and partner orgs, • Cultivate relationships with key stakeholders and digital staff on AG races, partner committees, and organizations, • Train AGs and staff on best practices in digital/social media, • Manage the committee websites, microsites, digital advocacy and engagement tools and work with Policy, Political, and other departments as necessary to ensure their needs relating to these sites and tools are met, • Help manage current and future vendors and budgeting process, • Direct the production of monthly analytics report for the Executive Director and other organizational personnel, offering insights into website, social media, and other digital programs., • Identify needs for departmental process improvements, such as internal trainings, campaign/candidate trainings, and organizational tools, • Assist special projects and events as needed, ranging from establishing guidelines, project management, strategic planning, and conferences, • Other duties as assigned by the Director of Communications, • The terms of your employment are detailed below. You will be required to fully comply with all state, the District of Columbia, and federal laws in your position. Additionally, you will serve as an at-will employee. Preferred Skills & Experience: • A Bachelor's degree, • 5-7+ years of relevant digital experience, • Previous experience in political campaigns or political organization groups, • At least two years of staff or vendor management experience, • Ability to communicate effectively across all levels of the organization from media partners to senior leadership, • In-depth knowledge of digital media strategy, principles, and techniques, • Deep working knowledge of digital strategy, programs, and toolsets (including CRM systems), • Flexibility which allows the candidate to adjust to changing priorities and operate effectively in a fluid and fast-paced environment, • Project management skills that enable the juggling of multiple tasks, allocating and optimizing resources and managing timelines, • Sense of humor and positive attitude, • Commitment to DAGA's mission Structure and Location: The position will be located at DAGA's Washington, DC office. DAGA currently operates with a hybrid model where DC-based employees work in-office three days a week and work remotely from home two days a week. DAGA's office is open 9 AM 6 PM Eastern, but extended and nontraditional work hours are required. This full-time role requires a willingness and ability to travel as needed. Compensation and Benefits: • The salary range for this position is $ 70,000- $85,000, commensurate with experience., • Benefits include:, • Fully paid health, dental, and vision benefits (includes employees and dependents), • 401K match, up to 6%, • Short and long-term disability benefits, • Life insurance benefits, • Pretax spending accounts, • Monthly commuter benefit, • Monthly remote work stipend DAGA values a truly diverse workforce and is committed to a culture of inclusivity, respect, and integrity. DAGA strongly encourages people with disabilities, people of color, transgender and non-binary people, and people from diverse backgrounds to apply. DAGA is an equal opportunity employer and it is our policy to recruit, hire, train, promote and administer any and all personnel actions based on business needs, job requirements, and individual qualifications without regard to race; color; religion; national origin; sex: age; marital status; personal appearance; sexual orientation; gender identity or expression; family responsibilities; disability; matriculation; genetic information; credit Information; status as a victim or family member of a victim of domestic violence, a sexual offense, or stalking. DAGA will not tolerate any unlawful discrimination or harassment based on any of these characteristics.

The Democratic Attorneys General Association provides political and policy support to Democratic State Attorneys General in their mission to protect citizens, promote progress, and support civil rights. Title: Deputy Director of Major Gifts Company: Democratic Attorneys General Association, Inc. Location: Washington, D.C. preferred, but remote flexibility for the right candidate Reports To: Director of Major Gifts Salary Range: $87,000-$90,000 Purpose: The Democratic Attorneys General Association (DAGA) seeks to hire a Deputy Director of Major Gifts. The Deputy Director will be responsible for raising funds from individual major donors, executing high level AG fundraising events, and supporting the Director of Major Gifts. The Deputy Development Director will also coordinate with AGs, AG teams, DAGA leadership and outside consultants, to strategize and execute on AG fundraising, including events, call time, meetings, and any other non-digital fundraising tools. This person will work closely with the Director of Major Gifts and other members of the Development team to meet aggressive fundraising goals for the 2026 election cycle. The ideal candidate will be self starter who is professional, resourceful, results-oriented, and enthusiastic about providing critical support to the development team and interfacing with DAGA partners. Primary Responsibilities: • Raise $500,000 annually, • Develop a prospecting, solicitation, and stewardship plan for $25,000-$50,000 level individual donors., • Manage all in-state AG events, meetings, and call time in partnership with the Development Manager., • Manage follow up on AG call time, events, and meetings., • Coordinate all activities of DAGA Finance Chair to execute meetings, calls, event requests, other needs, and scheduling., • Manage and execute all AG call time and follow-up in partnership with the Development Manager, • Help track AG travel and work with AGs to execute DAGA fundraising during national travel, • Assist with prospecting, solicitation, and stewardship of Labor, ideological, and philanthropic fundraising efforts., • Advise and participate as needed in events or fundraising activities led by the Business Council Partnerships or other members of the DAGA Development team., • Prepare memos, call sheets, and talking points for AGs and other principals as needed, • Draft solicitations, invitations, and any other collateral needed., • Assist in creating monthly and yearly projections for major gifts fundraising. Qualifications: • Bachelor's degree required, • 4+ years of fundraising experience and at least one full cycle of experience as a Finance Director or equivalent senior fundraising role for a campaign or political organization, • Worked with, solicited, and grew a major donor portfolio of donors at the $25,000-$50,000 level, • Strong donor-facing skills with a track record of building authentic, long-term relationships, • Comfortable making significant direct asks and pursuing new donor relationships, • Experience working in fundraising for a 527 Political Organization, Federal PAC, or on a campaign preferred, • Donor relationship management and strong knowledge of stakeholders, • Ability to clearly and effectively communicate, particularly in briefing materials for principals and the development of proposals to donors and other pitch materials, • Commitment to a broader understanding of educating the public on the work of Attorneys General, • Excellent organizational skills and ability to work both independently and collaboratively, • Results-oriented with a proven ability to perform well under pressure and meet deadlines and objectives, • Project management skills that enable the juggling of multiple tasks, allocating and optimizing resources, and managing timelines, • Sense of humor and positive attitude, • Commitment to DAGA's mission Compensation Package: • $87,000 - $90,000 salary, • Fully paid health, dental, and vision, • Up to 6% 401K match, • Commuter benefit, • Short and long-term life insurance policies, • Pretax spending accounts, • Monthly remote work stipend Details: • Willing to travel (25% of time). Closing: • DAGA's office is open 9 AM 6 PM Eastern, but extended and nontraditional work hours are required., • DAGA offices are in downtown DC., • DAGA will work with potential candidates to schedule remote interviews and process onboarding procedures remotely, as necessary., • DAGA offers a generous benefits package that includes fully paid health, dental, vision, short term, long term, and life insurance policies, pretax spending accounts, monthly remote work stipend, or monthly transit benefit., • DAGA values a truly diverse workforce and is committed to a culture of inclusivity, respect, and integrity., • We strongly encourage people with disabilities, people of color, transgender and non-binary people, and people from diverse backgrounds to apply., • DAGA is an equal opportunity employer and it is our policy to recruit, hire, train, promote and administer any and all personnel actions based on business needs, job requirements, and individual qualifications without regard to race; color; religion; national origin; sex; age; marital status; personal appearance; sexual orientation; gender identity or expression; family responsibilities; disability; matriculation; genetic information; credit information; status as a victim or family member of a victim of domestic violence, a sexual offense, or stalking. DAGA will not tolerate any unlawful discrimination or harassment based on any of these characteristics.

AvantGarde, LLC (AG) seeks to engage an Employee Relations Specialist who will perform comprehensive fact-finding case work in support of AG's federal government clients on a part-time, ad hoc, as-needed basis. The work ranges from a variety of issues surrounding the independent review and analysis of cases that get referred to the federal Employee Relationship Office. The case load is anticipated to average 12 18 cases per year, the work is to be performed 100% remote, home based in coordination with the AG Project Manager and the designated federal client manager. The WORK Conduct independent fact-finding investigations for complex, highly controversial and precedent setting workplace misconduct / conduct and harassment cases. Review allegations, determine interviewees (names, roles at agency and POC) and identify needed documentation. Develop questions and conduct interviews with appropriate individuals. Gather necessary documents to support interview statements and draft sworn statements for signature. Analyze all statements and documentation to assess whether allegation(s) are substantiated. Utilize CFR, Part 752 to provide client management with a written report that summarizes the issues and an analysis of substantiated or non-substantiated allegations. Include statements and documentation in reports to support the analysis and conclusions. Identify the causes of any underlying personnel management weaknesses discovered during the fact-finding investigation. Provide briefings to client management and help facilitate discussions on interpretation of applicable laws, rules and regulations to identify next steps. The REQUIREMENTS Must have four (4) years of experience conducting administrative investigations and drafting reports of investigation or fact-finding. Bachelor's degree desired. Substitution: A minimum of 10 years' experience of investigative/employee relations work within the federal government and must have four (4) years of experience in federal employment law and regulation that includes drafting disciplinary/adverse actions reviewing facts and legal precedents related to misconduct / conduct cases conducting research on MSPB case decisions; or assisting attorneys, or serving as a representative, in disputes before third parties related Bachelor's degree and Federal Employee Relations Specialist experience at the GS 11/12 equivalent or the equivalent combination of education, training and experience. 8 to 10 years of experience providing employee relations administration, counseling and guidance to federal employees and managers; five of which must have been with a federal agency of at least 600 employees. In-depth understanding of the impact on negotiated agreements and past practice on employee relations advisory services. Strong oral and written communication skills to communicate with all levels of the workforce related to employee relations matters. Solid interpersonal and communication skills with the ability to communicate and build rapport with colleagues and clients. Proficiency using the Microsoft Office Suite of applications, and advanced skill using Word and Excel. Able to obtain a federal security clearance; active or recent federal security clearance preferred. U.S. Citizenship required. The COMPANY Since its establishment in 2011, AvantGarde has been at the forefront of delivering integrated and innovative solutions in Human Capital, Technology, and Business for some of the most prominent federal organizations. AvantGarde leverages its federal agency knowledge, established relationships, and best practices to support our clients in addressing their most critical needs, providing impact-driven and people-focused solutions from strategy to operations. Our portfolio proudly includes successful projects supporting the U.S. Departments of Energy, Transportation, Agriculture, Justice, and Defense among many other federal organizations where we have executed over 120 contracts. What sets us apart is that, at AvantGarde, we pride ourselves on more than just our impressive track record. We have cultivated a workplace culture that values collaboration, innovation, and the individual contributions of our team members. Our commitment to "People First, Client Satisfaction Always" means we prioritize the growth, well-being, and fulfillment of our employees.

OVERVIEW iTech AG seeks a dynamic professional to support business development and capture management efforts. We are looking for an energetic self-starter who can successfully promote our offerings and solutions, win competitive pursuits, and position iTech AG as a leader in the IT consulting space. This position is based in the DC Metro area. The ideal candidate will have sales experience with a proven track record of building client relationships and growth and achieving company goals. The Business Development Manager I will be pivotal in identifying new business opportunities, managing capture processes for bids, and driving the company's strategic growth. This role requires a blend of business development and capture management experience, as well as strong collaborative skills to work effectively with cross-functional teams. ROLES AND RESPONSIBILITIES • Leverage existing relationships and identify new clients to expand iTech AG's Portfolio., • Execute strategic sales plans to achieve corporate growth objectives., • Research industry trends and identify new opportunities for business expansion., • Attend industry events, conferences, and client meetings to build and maintain strong relationships with key stakeholders., • Collaborate with internal teams to develop and implement marketing strategies to promote iTech AG's services and solutions., • Monitor opportunities on federal portals (GWACS such as GSA MAS, OASIS, HCATS, eFAST, SEAPORT-NXG, STARS III, etc.) for new opportunities, market research updates, amendments, or announcements., • Support capture activities for complex and technical bids, including understanding client requirements, developing technical solutions, and building cost-competitive industry teams., • Manage the capture process from opportunity identification to proposal submission and contract award., • Collaborate with other BD team members in conducting strategic planning, market assessments, competitive analysis, and price-to-win analyses to strengthen the firm's competitive position., • Develop and maintain a robust pipeline of opportunities and ensure alignment with corporate goals., • Work closely with cross-functional teams, including technical, financial, and legal departments, to develop comprehensive proposals., • Communicate effectively with senior management to report on progress, challenges, and strategic plans., • Perform other duties as assigned. MINIMUM QUALIFICATIONS • 2 years of sales experience, Business Development, and building strong client relationships,, • Supporting IT or federal capture experience is highly preferred., • Ability to learn quickly, including technical and financial topics., • Familiarity and experience using other CRM systems for pipeline and opportunity management, Slack, and the standard Microsoft Suite of Tools (SharePoint, Word, Excel, PowerPoint, etc.)., • Excellent oral and written communication skills, with the ability to engage with C-suite-level executives and a variety of stakeholders. EDUCATION AND CERTIFICATIONS • Bachelor's Degree in a related field from an accredited university or college. SECURITY CLEARANCE • Ability to obtain and maintain a government-issued clearance., • Due to the support of government contracts and the position being located at a cleared facility, this position requires U.S. citizenship. Equal Opportunity Employer, including disability and veterans

OVERVIEW iTech AG is seeking an experienced Program Manager to lead the delivery of ServiceNow solutions in support of a federal client program. This individual will serve as the primary client-facing lead, accountable for driving discovery, aligning stakeholders, and ensuring high-quality, actionable outputs that enable downstream implementation. ROLES AND RESPONSIBILITIES Lead ServiceNow implementation programs leveraging native platform capabilities for project tracking, sprint management, and delivery governance keeping execution on-platform rather than in off-platform tools Utilize ServiceNow to manage backlogs, sprints, stories, and release planning across concurrent workstreams Configure and maintain program dashboards, SLA monitors, and reporting using Performance Analytics and Predictive Intelligence to surface risks, bottlenecks, and improvement opportunities Oversee all contract administration to ensure full compliance with deliverables, terms and conditions, service quality standards, and applicable federal government rules, regulations, and industry standards Direct and manage multiple, complex, and inter-related tasks and workstreams to support task order deliverables on schedule and within scope and budget Monitor program performance, costs, scope, and schedules to meet program and client objectives; identify, escalate, and mitigate risks proactively Serve as the authorized client interface and primary point of accountability acting as liaison between the client, oversight manager, technical monitor, and all support services across functional business and technology offices Manage multiple vendors and subcontractors simultaneously across projects and operations and maintenance workstreams; supervise contractor personnel including performance feedback and day-to-day task direction Own all program reporting including SLA performance, financial status, and staffing; manage contractor onboarding and offboarding and ensure timely access provisioning and clearance coordination Advise and engage the client on key operational and strategic priorities, providing advisory support for complex challenges and ensuring on-time delivery of high-quality work products Build strong relationships with stakeholders Ensure deliverables are clear, actionable, and implementation-ready Coordinate and lead cross-functional teams of architects, analysts, developers, and designers across multiple workstreams; facilitate sprint ceremonies, technical reviews, and stakeholder working sessions Manage dependencies, risks, and issues across workstreams escalating appropriately, driving resolution, and mentoring team members on agile practices and federal delivery norms Delegate and manage workstreams while ensuring consistency and quality Review and refine deliverables produced by supporting team members Other duties as assigned MINIMUM QUALIFICATIONS 5+ years of experience as a project manager leading enterprise IT implementations Minimum of 3 years demonstrated experience in leading ServiceNow implementations. Hands-on working knowledge of the ServiceNow platform, including understanding of platform architecture, module interdependencies, and native project/agile features Proven ability to serve as the primary client point of contact on a federal IT contract, managing task order execution and program delivery accountability Experience coordinating cross-functional delivery teams including architects, developers, analysts, and designers across multiple concurrent workstreams Demonstrated experience in prioritizing and managing process improvement initiatives aimed at increasing data integrity, reporting capability, and process efficiency. Experience working with multiple stakeholders across business and IT Excellent communication skills, including executive-level presentation ability Experience owning program-level reporting including SLA performance tracking, financial reporting, and staffing status Experience supporting DevSecOps practices within a federal IT delivery context, including CI/CD pipeline awareness and IT security and compliance requirements Strong direct client communication skills with the ability to present complex technical concepts to non-technical audiences Experience developing dashboards and reporting within the ServiceNow platform Familiarity with federal IT environments, federal acquisition regulations, and government IT security requirements EDUCATION AND CERTIFICATIONS Bachelor's degree Project Management Professional (PMP) PREFERRED QUALIFICATIONS ServiceNow Micro Certifications in Performance Analytics, Agile, and Test Management. ServiceNow CSA Experience in multi-entity or federated operating models SECURITY CLEARANCE Ability to obtain and maintain public trust clearance Pursuant to government contracts, US Citizenship is required iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws. iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to reasonableaccommodations@itechag.com. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.

Washington, DC The VOSS Victim Notification Analyst supports the Victim Outreach Strategy and Support (VOSS) program by leading case coordination and developing outreach and notification strategies for FBI investigations. This role requires the ability to manage large datasets, communicate confidently with internal and external stakeholders, and problem-solve independently in a fast-paced, deadline-driven environment. Top-Secret clearance is required. Location: FBI Headquarters, Washington, DC Responsibilities: • Effectively lead case coordination calls with internal and external stakeholders (field offices, FBI Headquarters, DOJ personnel, etc.) to develop outreach and notification strategy for FBI investigations, • Effectively deliver presentations, briefings, and case notification strategies to internal and external stakeholders, • Manage large data sets utilizing data exploitation tactics and industry standards to create victim lists and other outreach products, • Independently lead engagement with case teams to develop outreach and notification strategies, offering creative and flexible solutions to large case strategy plans, • Develop and maintain SOPs of duties and/or program processes with oversight by the VOSS program manager, • Create, update, and maintain case information in the SharePoint Case Management System and in Sentinel, • Provide daily closeout reports to the VOSS program manager for all cases meeting the current closeout threshold, • Provide coverage to other regional VOSS analysts to cover gaps in cases and personnel coverage, • Provide daily strategic, administrative, and analytical support to the VOSS program manager, • Become a subject matter expert (SME) for the VNS platform and Sentinel in relation to Victim Notification, AG Guidelines, and VSD Policy, • U.S. Citizenship required, • Active Top Secret security clearance, • Bachelor's degree from an accredited university (four years of relevant professional experience may substitute), • Minimum of two years of experience in a professional work environment, • One year of experience using MS Word and MS Outlook, • One year of experience using MS Excel, including spreadsheet creation, data entry/auto-fill, sorting/filtering/freezing panes, worksheet management, Text-to-Columns, and the Concatenate function, • One year of experience using MS SharePoint in a professional work environment, • Program and project management experience, • Ability to coordinate, facilitate, and lead meetings and conference calls with internal and external customers, • Experience creating and giving formal presentations, • Ability to work effectively with others and strong interpersonal skills, • Ability to utilize critical thinking skills to complete assigned tasks with minimal oversight Preferred: • Experience and proficiency building and updating Microsoft SharePoint sites in a professional work environment, • Prior experience supporting federal law enforcement, victim services, or a comparable case-management environment Salary range: $70,000 - 80,000 annually The salary range for this position represents the anticipated hiring range. Actual compensation will be determined based on factors such as relevant experience, skills, education, certifications, and potential contract funding.

We are looking for dedicated real estate sales agents who are motivated and passionate about making the home buying experience as simple and streamlined as it can be. If you are a new agent or are serious about becoming an agent, that is great! We have more qualified leads than we can handle. New ag

Early Childhood Teacher AssistantAs an Early Childhood Teacher Assistant, you will play a vital role in supporting our lead teachers in creating a positive and enriching learning experience for children. Responsibilities:Assist Lead Teacher: Collaborate with the lead teacher to plan and implement ag

Lead and manage regulatory deliverables for customer-specific projects. The salary range indicated in this job posting represents an average estimate for the position. Brenntag provides equal employment opportunities to qualified applicants and employees of all backgrounds and identities to create a

Oracle Trainer to support an enterprise financial management modernization effort. The Oracle Trainer will design, develop, and deliver end-user and administrator training for an Oracle-based Core Financial System (Core FS) SaaS solution being implemented across multiple federal organizations and ag

Job Description OVERVIEW iTech AG is seeking an experienced Project Manager to lead delivery of ServiceNow solutions in support of a federal client program. This role requires hands-on experience working within ServiceNow implementations and enhancements, with a strong understanding of platform capabilities and Agile delivery methodologies. This individual will serve as the primary client-facing lead, accountable for driving discovery, aligning stakeholders, and ensuring high-quality, actionable outputs that enable downstream implementation. ROLES AND RESPONSIBILITIES • Lead ServiceNow implementation programs leveraging native platform capabilities for project tracking, sprint management, and delivery governance keeping execution on-platform rather than in off-platform tools, • Utilize ServiceNow to manage backlogs, sprints, stories, and release planning across concurrent workstreams, • Configure and maintain program dashboards, SLA monitors, and reporting using Performance Analytics and Predictive Intelligence to surface risks, bottlenecks, and improvement opportunities, • Oversee all contract administration to ensure full compliance with deliverables, terms and conditions, service quality standards, and applicable federal government rules, regulations, and industry standards, • Direct and manage multiple, complex, and inter-related tasks and workstreams to support task order deliverables on schedule and within scope and budget, • Monitor program performance, costs, scope, and schedules to meet program and client objectives; identify, escalate, and mitigate risks proactively, • Configure and maintain program dashboards, SLA monitors, and reporting using Performance Analytics and Predictive Intelligence to surface risks, bottlenecks, and improvement opportunities, • Serve as the authorized client interface and primary point of accountability — acting as liaison between the client, oversight manager, technical monitor, and all support services across functional business and technology offices, • Manage multiple vendors and subcontractors simultaneously across projects and operations and maintenance workstreams; supervise contractor personnel including performance feedback and day-to-day task direction, • Own all program reporting including SLA performance, financial status, and staffing; manage contractor onboarding and offboarding and ensure timely access provisioning and clearance coordination, • Advise and engage the client on key operational and strategic priorities, providing advisory support for complex challenges and ensuring on-time delivery of high-quality work products, • Build strong relationships with stakeholders, • Ensure deliverables are clear, actionable, and implementation-ready, • Coordinate and lead cross-functional teams of architects, analysts, developers, and designers across multiple workstreams; facilitate sprint ceremonies, technical reviews, and stakeholder working sessions, • Manage dependencies, risks, and issues across workstreams — escalating appropriately, driving resolution, and mentoring team members on agile practices and federal delivery norms, • Delegate and manage workstreams while ensuring consistency and quality, • Review and refine deliverables produced by supporting team members, • Other duties as assigned MINIMUM QUALIFICATIONS • 5+ years of experience as a project manager leading enterprise IT implementations (education can be used as substitute for years of experience), • Minimum of 3 years demonstrated experience in leading ServiceNow implementations., • Hands-on working knowledge of the ServiceNow platform, including understanding of platform architecture, module interdependencies, and native project/agile features, • Proven ability to serve as the primary client point of contact on a federal IT contract, managing task order execution and program delivery accountability, • Experience coordinating cross-functional delivery teams including architects, developers, analysts, and designers across multiple concurrent workstreams, • Demonstrated experience in prioritizing and managing process improvement initiatives aimed at increasing data integrity, reporting capability, and process efficiency., • Experience working with multiple stakeholders across business and IT, • Excellent communication skills, including executive-level presentation ability, • Experience owning program-level reporting including SLA performance tracking, financial reporting, and staffing status, • Experience supporting DevSecOps practices within a federal IT delivery context, including CI/CD pipeline awareness and IT security and compliance requirements, • Strong direct client communication skills with the ability to present complex technical concepts to non-technical audiences, • Experience developing dashboards and reporting within the ServiceNow platform, • Familiarity with federal IT environments, federal acquisition regulations, and government IT security requirements, • Must be able to pass a company background check EDUCATION AND CERTIFICATIONS • Bachelor’s degree, • Project Management Professional (PMP), • ServiceNow Micro Certification in Performance Analytics, • ServiceNow Micro Certification in Agile and Test Management Implementation PREFERRED QUALIFICATIONS • ServiceNow CSA, • Experience with ServiceNow WSD and HRSD, • Experience in multi-entity or federated operating models SECURITY CLEARANCE • Ability to obtain and maintain public trust clearance, • Pursuant to government contracts, US Citizenship is required PAY INFORMATION The anticipated annual salary range for this position is $130,000 - $160,000. The final salary offered will be determined on a variety of factors, including the selected candidate's qualifications, experience, education, skills, internal equity, and market considerations, as well as contract-specific affordability and organizational requirements. This salary range represents iTech AG's good faith estimate for this position at the time of posting, and not all candidates will qualify for the top of the range. iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by federal, state, or local laws. iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of the employment process should email their request to reasonableaccommodations@itechag.com. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.

Job Description OVERVIEW iTech AG is seeking a Senior ServiceNow Developer – Field Service Management (FSM) to support federal programs by designing, developing, and enhancing ServiceNow Field Service Management solutions in secure, scalable, and compliant environments. This role serves as a senior technical contributor responsible for implementing and supporting advanced FSM capabilities that improve operational efficiency, workforce coordination, customer experience, and field service delivery. The ideal candidate brings strong hands-on ServiceNow development experience with deep expertise across FSM modules including work order management, scheduling and dispatch, mobile workforce enablement, customer engagement, inventory management, and field operations optimization. This role requires collaboration with architects, product owners, dispatch teams, field operations staff, and Agile delivery teams to modernize enterprise service delivery capabilities across federal organizations. ROLES AND RESPONSIBILITIES • Design, develop, configure, and enhance ServiceNow Field Service Management (FSM) solutions to support federal operational and field service requirements, • Implement and support ServiceNow FSM capabilities including:, • Work Order Management, • Task Management, • Scheduling and Dispatch, • Mobile Workforce Enablement, • Customer Communication and Self-Service, • Inventory and Asset Management, • Route Optimization and Resource Coordination, • Configure and maintain digital work orders, field tasks, assignment rules, dispatch queues, and workflow automations, • Develop and support task bundling, questionnaires, inspection checklists, and compliance verification workflows, • Configure intelligent scheduling and dispatch capabilities based on technician skills, certifications, location, availability, and parts inventory, • Support appointment booking and customer scheduling experiences through Service Portal and/or UI Builder, • Configure route optimization and travel efficiency capabilities for field crews and technicians, • Design, develop, and support mobile field service experiences including offline functionality and mobile work execution, • Configure time tracking, labor tracking, and field activity reporting capabilities, • Support collaboration features including chat, file sharing, and communication between dispatchers and field personnel, • Configure proactive customer communications including ETA notifications, appointment reminders, and job status updates, • Develop customer self-service portals enabling request submission, appointment booking, and service tracking, • Support inventory and asset management capabilities including:, • Warehouse inventory visibility, • Truck stock inventory tracking, • Consumable and parts usage logging, • Automated inventory adjustments based on field usage, • Develop and maintain integrations between ServiceNow FSM and enterprise systems such as ERP, asset management, GIS, telematics, CRM, and external scheduling platforms, • Build and maintain custom applications, workflows, business rules, UI policies, integrations, and Flow Designer automations, • Collaborate with ServiceNow Architects to implement scalable, standards-based FSM solutions, • Participate in Agile and SAFe ceremonies including PI Planning, sprint planning, reviews, and retrospectives, • Perform code reviews and ensure adherence to development standards and platform best practices, • Support platform upgrades, patching, and performance optimization activities, • Troubleshoot and resolve FSM defects, mobile issues, and production support requests, • Ensure configurations and customizations align with federal security, compliance, and accessibility requirements, • Contribute to technical documentation, knowledge transfer, and operational readiness activities, • Support organizational change management and end-user adoption efforts for FSM capabilities, • Other duties as assigned MINIMUM QUALIFICATIONS • 5+ years of hands-on ServiceNow development experience, • 3+ years of experience implementing or supporting ServiceNow Field Service Management (FSM) capabilities, • Strong experience configuring and developing within:, • Work Order and Task Management, • Scheduling and Dispatch, • Mobile Workforce Applications, • Inventory and Asset Tracking, • Customer Communication and Self-Service, • Experience configuring ServiceNow Mobile applications and offline capabilities, • Experience with integrations between ServiceNow and external enterprise systems, • Strong experience developing custom ServiceNow applications and platform configurations, • Proficiency with ServiceNow scripting including JavaScript, Glide APIs, Script Includes, and Flow Designer, • Experience working in Agile or SAFe delivery environments, • Strong analytical, troubleshooting, and problem-solving skills EDUCATION AND CERTIFICATIONS • Bachelor’s degree, • ServiceNow Certified System Administrator (CSA), • ServiceNow Certified Application Developer (CAD), • ServiceNow Certified Implementation Specialist (CIS) – Field Service Management (FSM) PREFERRED QUALIFICATIONS • Experience supporting federal government programs, • Experience with Indoor mapping, • Experience implementing enterprise field service operations, workforce coordination, or logistics management solutions, • Familiarity with asset lifecycle management, warehouse operations, and inventory tracking processes, • Experience integrating FSM solutions with ERP, GIS, telematics, or asset management systems, • Strong experience with Service Portal, UI Builder, and mobile-first user experience design, • Familiarity with ServiceNow data model, CMDB relationships, and platform performance optimization, • Experience supporting DevSecOps-aligned Agile teams, • Strong communication, stakeholder engagement, and collaboration skills, • Experience supporting field operations, facilities, logistics, utilities, telecommunications, or public sector service organizations SECURITY CLEARANCE • Ability to obtain and maintain a Public Trust, • Pursuant to government contracts, US Citizenship is required iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws. iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to reasonableaccommodations@itechag.com. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.

Job Description OVERVIEW iTech AG is seeking a ServiceNow FSM Practice Lead to establish and run the Field Service Management (FSM) practice within our Solutions organization. This is a senior player-coach role with a dual mandate: serve as the principal solution architect on the Intelas Next Generation Computerized Maintenance Management System (CMMS) program — a commercial healthcare engagement delivered for Intelas (a Compass Group USA company) — while owning the technical direction, delivery standards, and reusable capability for FSM across iTech AG's entire portfolio of Field Service Management work. The ideal candidate is a true ServiceNow architect who has implemented FSM end-to-end — from solution and data model design through dispatch, mobile, customer portals, parts/inventory, and integrations — and has since taken technical ownership across more than one engagement, directing and mentoring other architects and developers. They are equally credible in a client design workshop, in a pursuit shaping scope and level of effort, and hands-on in the platform building the hardest components. Experience in an asset-intensive field service setting is expected; healthcare, clinical/medical device (biomed/imaging), or CMMS/EAM depth is strongly preferred. ROLES & RESPONSIBILITIES • Serve as the technical owner of ServiceNow Field Service Management across all iTech AG FSM engagements — setting the solution standards, reference architectures, and design patterns that every FSM project follows, • Provide architectural quality assurance and delivery oversight across the FSM portfolio: design and code reviews, project health checks, and escalation support on at-risk engagements, • Build and maintain the practice's reusable assets — accelerators, scoped applications, integration patterns, demo environments, estimating models, and delivery playbooks — so each new FSM engagement starts further along, • Act as the FSM technical lead on business development pursuits: qualify opportunities, shape the solution, run technical discovery and client workshops, size level of effort and staffing, and contribute to proposals, orals, and client demonstrations, • Partner with Business Development and Solutions leadership on FSM offering development, go-to-market positioning, and capture strategy for field service and asset-intensive opportunities, • Set technical direction for FSM architects, developers, and consultants firm-wide in a matrixed model — defining skill and certification expectations, mentoring the team, and leading the technical evaluation of FSM candidates during hiring, • Advise on FSM staffing and resource allocation across engagements in partnership with sector delivery leads and the weekly resourcing process, • Own FSM enablement and capability growth — certification paths, training plans, and knowledge sharing across the broader ServiceNow team, • Track the ServiceNow FSM and EAM product roadmap and new release capabilities, and translate them into iTech AG offerings and client roadmaps, • Support the ServiceNow partner relationship for FSM — product specializations, partner enablement, partner-tier advancement, and joint pursuit activity, • Contribute delivery estimates, staffing plans, and technical risk assessments that inform pricing and margin on FSM work, • Other duties as assigned As the principal architect on the Intelas NextGen CMMS program, the role's anchor engagement, the FSM Practice Lead will: • Own the end-to-end solution architecture for the Intelas NextGen CMMS on ServiceNow FSM, including solution design, data model, and the phased roadmap across modules, • Define the multi-product ServiceNow architecture spanning FSM, Enterprise Asset Management (EAM)/CMDB, Customer Service Management (CSM)/Service Portal, Virtual Agent, IntegrationHub, and AI/Now Assist, • Author and maintain the Technical Solution Document (TSD) — architecture diagrams, data model, integration patterns, and security model — and drive architecture decisions and approvals each sprint, • Architect and lead the implementation of ServiceNow FSM capabilities across the solution, including:, • Work Order Management, • Task Management, • Scheduling and Dispatch, • Mobile Workforce Enablement, • Customer Communication and Self-Service, • Inventory and Asset Management, • Route Optimization and Resource Coordination, • Define configuration standards and the design for digital work orders, field tasks, assignment rules, dispatch queues, and workflow automations, • Develop and support task bundling, questionnaires, inspection checklists, and compliance verification workflows, • Configure the work order lifecycle and dispatch model to Intelas' operating rules, including:, • Work order lifecycle configuration, • Automated skills-based dispatch is the system of record; manual reassignment is supported as an exception workflow, with dispatch logic and assignment rules, • Technician Skills & Certifications (eQMS data usage), • Onsite/Offsite & Work Hours, • User Types (e.g., biomed, imaging, cyber, apprentice, intern, etc.), • Customer Satisfaction/Preferences by Technician, • Technician skills and availability, and scheduling setup, • Overtime Approval Process, • Technician Manager Discretion, • First In/First Out, Priority/Impact, • Workload of technician, • Travel required?, • Customer-facing output artifacts, including downloadable PDF work order packets for customer access and audit purposes, • Support customer-initiated service requests, appointment booking, ticket visibility, and scheduling preferences (including preferred/favorite technicians) through the Service Portal and/or UI Builder, • Configure route optimization and travel efficiency capabilities for field crews and technicians, • Design, develop, and support mobile field service experiences including offline functionality and mobile work execution, • Configure time tracking, labor tracking, and field activity reporting capabilities, • Support collaboration features including chat, file sharing, and communication between dispatchers and field personnel, • Configure proactive customer communications including ETA notifications, appointment reminders, and job status updates, • Develop external customer-facing portals and web-embedded Virtual Agent experiences enabling service request submission, ticket visibility, role-based access, and downloadable PDF work order packets for customer and audit purposes, • Support inventory and asset management capabilities including:, • Warehouse inventory visibility, • Truck stock inventory tracking, • Consumable and parts usage logging, • Automated inventory adjustments based on field usage, • Design and govern the integration architecture between ServiceNow FSM/EAM and external systems including OneSource OEM manuals, Asimly utilization data, Vizzia/Intelligent Locations RFID/RTLS, FedEx/UPS shipment tracking, FDA & recall vendors, customer SSO, and the Snowflake data warehouse, • Support Enterprise Asset Management (EAM) configuration and data migration — asset hierarchy and classes, preventive maintenance (monthly/quarterly), parts/inventory, and migration of data tables, PMs, and checklists from teamCHAMPS/Nuvolo into ServiceNow, • Support Clinical Device Management (CDM) workflows and AI-assisted use cases such as recommended repair and skills-based routing as defined in the approved Technical Solution Document (TSD), • Establish development standards and hands-on build the most complex components — custom applications, workflows, business rules, UI policies, integrations, and Flow Designer automations, • Partner with iTech Master Architects (Dustin Barre, Allen Andreas) and the Solution SME on cross-product architecture and technical governance, • Participate in Agile / Now Create ceremonies including sprint planning, backlog refinement, demos, and retrospectives, and contribute to Technical Solution Document (TSD) updates each sprint, • Lead code and design reviews, mentor developers, and enforce platform best practices and technical governance, • Support platform upgrades, patching, and performance optimization activities, • Troubleshoot and resolve FSM defects, mobile issues, and production support requests, • Ensure configurations and customizations align with Intelas data governance, quality/compliance (e.g., Joint Commission, eQMS, CAPA), and platform security requirements, • Contribute to technical documentation, knowledge transfer, and operational readiness activities, • Support organizational change management and end-user adoption efforts for FSM capabilities, • Other duties as assigned MINIMUM QUALIFICATIONS • 10+ years of hands-on ServiceNow experience, including 5+ years in a ServiceNow architect or technical lead role, • 4+ years architecting or leading ServiceNow Field Service Management (FSM) implementations end-to-end, including more than one full-lifecycle or green-field FSM implementation, • Proven experience delivering FSM end-to-end with integrations spanning multiple ServiceNow products (e.g., FSM, EAM/CMDB, CSM/Service Portal, Virtual Agent, IntegrationHub), • Deep architecture and hands-on experience across:, • Work Order and Task Management, • Scheduling and Dispatch, • Mobile Workforce Applications, • Inventory and Asset Tracking, • Customer Communication and Self-Service, • Experience configuring ServiceNow Mobile applications and offline capabilities, • Experience with integrations between ServiceNow and external enterprise systems, • Strong experience defining ServiceNow data models, CMDB, security models, and overall platform architecture, • Proficiency with ServiceNow scripting including JavaScript, Glide APIs, Script Includes, and Flow Designer, • Experience designing integration architecture using IntegrationHub and REST/SOAP APIs, and leading FSM/EAM data migration, • Experience working in Agile delivery environments (ServiceNow Now Create methodology a plus), • Strong analytical, troubleshooting, and problem-solving skills, • Experience leading, mentoring, and setting technical direction for architects and developers across Agile delivery teams, • Demonstrated experience as the senior technical authority across more than one concurrent engagement or account — setting standards, reviewing others' designs, and serving as the escalation point on delivery risk, • Demonstrated pre-sales and business development support experience: technical discovery, solution shaping, level-of-effort and staffing estimates, and contribution to written proposals, orals, or client demonstrations, • Experience developing technical talent — mentoring, certification planning, and technical interviewing or skills assessment, • Executive-level communication skills, with the ability to present solution architecture, delivery risk, and roadmap trade-offs to client executives and internal leadership EDUCATION AND CERTIFICATIONS • Bachelor’s degree, • ServiceNow Certified System Administrator (CSA), • ServiceNow Certified Application Developer (CAD), • ServiceNow Certified Implementation Specialist (CIS) – Field Service Management (FSM) required, or obtained within 90 days of hire, • Multiple ServiceNow Certified Implementation Specialist (CIS) certifications across products (e.g., CSM, ITSM, Discovery) in addition to CIS–FSM, • ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) a plus; candidates not yet certified are expected to pursue an expert-level credential PREFERRED QUALIFICATIONS • Experience supporting healthcare, clinical/medical device, biomedical engineering, or other asset-intensive (CMMS/EAM) operations — including utilities, manufacturing, transportation/dealer service, or federal field operations, • Experience with Indoor mapping, • Experience implementing enterprise field service operations, workforce coordination, or logistics management solutions, • Familiarity with asset lifecycle management, warehouse operations, and inventory tracking processes, • Experience integrating FSM/EAM solutions with OEM manual systems, RFID/RTLS, shipping carriers, recall feeds, or data warehouses (Snowflake), • Strong experience with Service Portal, UI Builder, and mobile-first user experience design, • Familiarity with ServiceNow data model, CMDB relationships, and platform performance optimization, • Experience with ServiceNow Now Create methodology and IntegrationHub-based integrations, • Strong communication, stakeholder engagement, and collaboration skills, • Experience supportin