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We are looking for a finance professional to join our team to train AI models. You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of each model. In this role you will need to hold an expert level of financial reasoning- a completed or in progress Masters/PhD is preferred. Other related fields include, but are not limited to: Financial Accounting, Investment Banking, Wealth Management, and Insurance Planning. Benefits: ● This is a full-time or part-time REMOTE position ● You’ll be able to choose which projects you want to work on ● You can work on your own schedule ● Projects are paid hourly starting at $50-$60 USD per hour, with bonuses on high-quality and high-volume work Responsibilities: ● Give AI chatbots diverse and complex problems and evaluate their outputs ● Evaluate the quality produced by AI models for correctness and performance Qualifications: ● Fluency in English (native or bilingual level) ● Detail-oriented ● Proficient in financial analysis, financial modeling, data analysis, and other reasoning exercises related to finance management ● A current, in progress, or completed Masters and/or PhD is is preferred but not required Note: Payment is made via PayPal. We will never ask for any money from you. PayPal will handle any currency conversions from USD. This is an independent contract position.

We are looking for a finance professional to join our team to train AI models. You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of each model. In this role you will need to hold an expert level of financial reasoning- a completed or in progress Masters/PhD is preferred. Other related fields include, but are not limited to: Financial Accounting, Investment Banking, Wealth Management, and Insurance Planning. Benefits: ● This is a full-time or part-time REMOTE position ● You’ll be able to choose which projects you want to work on ● You can work on your own schedule ● Projects are paid hourly starting at $50-$60 USD per hour, with bonuses on high-quality and high-volume work Responsibilities: ● Give AI chatbots diverse and complex problems and evaluate their outputs ● Evaluate the quality produced by AI models for correctness and performance Qualifications: ● Fluency in English (native or bilingual level) ● Detail-oriented ● Proficient in financial analysis, financial modeling, data analysis, and other reasoning exercises related to finance management ● A current, in progress, or completed Masters and/or PhD is is preferred but not required Note: Payment is made via PayPal. We will never ask for any money from you. PayPal will handle any currency conversions from USD. This is an independent contract position.

We are looking for a finance professional to join our team to train AI models. You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of each model. In this role you will need to hold an expert level of financial reasoning- a completed or in progress Masters/PhD is preferred. Other related fields include, but are not limited to: Financial Accounting, Investment Banking, Wealth Management, and Insurance Planning. Benefits: ● This is a full-time or part-time REMOTE position ● You’ll be able to choose which projects you want to work on ● You can work on your own schedule ● Projects are paid hourly starting at $50-$60 USD per hour, with bonuses on high-quality and high-volume work Responsibilities: ● Give AI chatbots diverse and complex problems and evaluate their outputs ● Evaluate the quality produced by AI models for correctness and performance Qualifications: ● Fluency in English (native or bilingual level) ● Detail-oriented ● Proficient in financial analysis, financial modeling, data analysis, and other reasoning exercises related to finance management ● A current, in progress, or completed Masters and/or PhD is is preferred but not required Note: Payment is made via PayPal. We will never ask for any money from you. PayPal will handle any currency conversions from USD. This is an independent contract position.

Position: IT Helpdesk Analyst Location: Topeka, KS, 66619 (100% onsite) Duration: 6 months contract Job Description: • User Platform:, • 35% Work includes installation of hardware and software, imaging computers, troubleshooting and configuring of client and client-server based applications in a LAN/WAN environment at multiple sites, and deploying mobile devices. Commission applications used and/or support range from Windows OS, Microsoft Office, Oracle, various web browsers, WinZip, PhantomPDF, BitLocker, Ghost, Zoom, PrinterLogic among many others. Supported hardware includes desktop and laptop computers, printers, scanners, among others., • 30%, • Prepares purchase requests, works with state contracted vendors to request and review maintenance renewal quotes, submits, records, and tracks departmental purchases, reviews invoices against quotes, and tracks purchases against the department budget. Maintains and audits inventory of IT hardware and software. Prepare equipment for disposal. Gathers monthly printer meter readings., • 5%, • Provide instruction and training for staff, as well as IT orientation for new employees., • 5%, • Assist with Zoom meetings and webinars, as well as off-site public hearing event A/V needs as required., • 10%, • Enterprise Security:, • Ensure all workstations are patched with latest Microsoft security patches, hotfixes and service packs, along with any necessary application updates. Scan USB flash drives. Monitor all workstations ensuring they have up-to-date anti-malware software and remedy infections/breaches when they occur., • 5%, • Info retention, • Backup and retention of current and existing employee data, restore data at user requests., • 5%, • Server Platform:, • Windows system administrator, domain administrator. Create/maintain user accounts and permissions in Active Directory., • 5%, • Other duties as assigned.

Job Description We’re seeking Board Certified Behavior Analysts (BCBAs) who are ready to make a meaningful impact while being supported every step of the way. Please Note: We do not provide training for BCBA certification. Applicants must already hold active BCBA certification. Our training program is designed to support certified BCBAs in excelling within our company. What We Offer * Competitive Pay: $55–$75/hr * Start Part-Time: Transition to full-time after 90 days * Work Options: In-person or hybrid roles * Structured 6-Month Training & Onboarding: Paid training program (13 hours across 6 months) to help you grow, connect, and thrive as part of our team * Free Licensure in All States We Operate In: We’ll cover the cost of your LBA so you can work across multiple states under our company * Same Day Pay for flexibility * Full-Time Benefits (after 90 days): Health, dental, vision, life insurance, 401K with match, PTO, holiday pay * Growth Opportunities: Free CEUs, mentorship, leadership paths * No Non-Compete / No Set Caseloads What You’ll Do * Conduct assessments & create behavior plans * Supervise ABA programs and staff * Support and train caregivers & RBTs * Collaborate with a team of experienced BCBAs Requirements * Active BCBA certification (required) * Experience supervising RBTs/technicians * Strong clinical and decision-making skills * Growth mindset & cultural responsiveness Apply today and join a supportive team that values your expertise, flexibility, and professional growth.

Job Description Board Certified Behavior Analyst / BCBA – Open to Relocation - ABA Centers Full Time Exciting Relocation Opportunity – Up to $15,000 in Assistance! We're offering generous relocation support—up to $15,000—for qualified candidates willing to join our team in the following locations: • San Juan, PR, • Alexandria, VA, • Woodbridge, VA, • New Castle, DE, • Allentown, PA, • Riverdale, GA, • McDonough, GA, • Katy, TX, • Cedar Hill, TX, • Plano, TX, • Fort Worth, TX, • Fitchburg, MA, • Foxborough, MA STUDENT LOAN FORGIVENESS UP TO $24K We’ve Created the Ideal BCBA Work Culture · Lower-than-average billable hours requirement · Smaller-than-average caseloads · Flexibility in scheduling where and when you work Why We’re the Best Place to Be a BCBA! · Dedication to Better Outcomes – Smaller caseloads combined with our established clinical infrastructure mean you can focus on delivering high-quality care and lasting impact for children and families · AI-Driven Efficiency – Streamline your workflow, reduce administrative tasks, and automate reporting, giving you more time to focus on your clients · Unlimited Career Growth – Enjoy long-term opportunities to advance your career without the pressure of private equity investors · Mentorship & Leadership Access – Collaborate with experienced BCBAs and leaders dedicated to your success and professional development · Special Interest Groups – Connect with peers to deepen your expertise in areas like assessment, severe behavior, and school collaboration · On-Demand Clinical Support – Access continuous training and resources through our ABA Academy of Excellence to stay at the top of your game · Investment in Talent – We hire top talent and invest in developing our RBT teams, ensuring the best care for our clients and stability for our BCBAs · Commitment to Improving Autism Care – We’re serious about innovation and change, as evidenced by having our own diagnostic teams and sponsorship of the Autism Research Laboratory at Temple University · Industry Recognition – Proudly named in Inc. Magazine’s “Best in Business” for Health Services, making a lasting impact on our field and society What You’ll Do · Design, implement, and monitor skill-acquisition and behavior-reduction programs · Oversee the implementation of behavior-analytic programs by RBTs and caregivers · Conduct assessments related to the need for behavioral intervention (e.g., preference assessment, functional assessment, staff performance assessment, etc.) · Be willing and able to supervise others seeking BCBA certification weekly · Other typical BCBA activities Requirements Education/Experience and Other Requirements · Masters degree · Active BCBA certification, required · Committed to obtaining the required state licensure to provide services — and we’ll cover the cost · Valid driver's license, reliable form of transportation, and proof of auto insurance. · Ability to maintain clean background/drug screenings and driving record Benefits Special, Full-Time BCBA Benefits · 401(k) program with generous employer match up to 6% · Performance bonuses (average $2,700 twice yearly) · BCBA referral bonuses ($5,000) · RBT referral bonuses ($500) · Tuition reimbursement for ongoing education (up to $2,500 per semester) · 21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays) · Medical, dental, vision, long-term disability, and life insurance · CEU reimbursement · Mileage reimbursement About ABA Centers ABA Centers is a great place to work! Don't take our word for it, though. We're listed in Inc. magazine’s Best in Business list for “Health Services,” honoring companies that have made an extraordinary impact in their fields and on society. Recruiter ID: #LI-TF1 ABA Centers of America participates in the U.S. Department of Homeland Security E-Verify program.

Job Description We are seeking a highly experienced Data Analyst to join our Enterprise Data Warehouse (EDW) team. This role is responsible for analyzing healthcare-related data, developing reports, and ensuring data integrity. The ideal candidate will have a deep understanding of data analysis, SQL, and data warehousing best practices, with a focus on supporting healthcare-related data systems. Responsibilities: Analyze healthcare-related data to support business decision-making. Develop and maintain reports and dashboards using SQL and other BI tools. Collaborate with stakeholders to gather requirements and recommend technical solutions. Ensure data integrity and accuracy in all reports and analyses. Perform data profiling and validation to identify data anomalies. Document data processes and maintain technical documentation. Provide regular project updates to customers and maintain strong communication. Mentor junior team members and provide technical training as needed. Stay current with emerging technologies and industry best practices. Perform additional duties as required to support project and organizational goals. Required Qualifications: 5+ years of healthcare business analysis experience supporting business initiatives through data analysis, writing business requirements and user acceptance testing of various systems 5+ years of SQL development, including performance tuning. 3+ years of experience working with State Medicaid and CHIP agencies or equivalent healthcare payer Basic understanding of CMS reporting requirements for Medicaid Strong communication skills and ability to work directly with clients. Bachelors or advanced degree in IT, Computer Science, Mathematics, Statistics, or a related STEM field. Excellent organizational skills and ability to manage multiple priorities. Strong team collaboration and adaptability. Preferred Qualifications: Experience working with PERM, T-MSIS, CMS Federal Reporting or similar projects Experience in developing Adult/Child Core Measures, HEDIS, CHIPRA or similar quality metrics Experience with healthcare-related data systems. Experience with BI tools such as Tableau or Power BI. This is a remote position.

Job Description We’re seeking Board Certified Behavior Analysts (BCBAs) who are ready to make a meaningful impact while being supported every step of the way. Please Note: We do not provide training for BCBA certification. Applicants must already hold active BCBA certification. Our training program is designed to support certified BCBAs in excelling within our company. What We Offer * Competitive Pay: $55–$75/hr * Start Part-Time: Transition to full-time after 90 days * Work Options: In-person or hybrid roles * Structured 6-Month Training & Onboarding: Paid training program (13 hours across 6 months) to help you grow, connect, and thrive as part of our team * Free Licensure in All States We Operate In: We’ll cover the cost of your LBA so you can work across multiple states under our company * Same Day Pay for flexibility * Full-Time Benefits (after 90 days): Health, dental, vision, life insurance, 401K with match, PTO, holiday pay * Growth Opportunities: Free CEUs, mentorship, leadership paths * No Non-Compete / No Set Caseloads What You’ll Do * Conduct assessments & create behavior plans * Supervise ABA programs and staff * Support and train caregivers & RBTs * Collaborate with a team of experienced BCBAs Requirements * Active BCBA certification (required) * Experience supervising RBTs/technicians * Strong clinical and decision-making skills * Growth mindset & cultural responsiveness Apply today and join a supportive team that values your expertise, flexibility, and professional growth.

WHO WE ARE: Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders. WHO WE ARE: Zinnia is simplifying how people buy, sell, and administer insurance products. Combining intuitive enterprise technology solutions and data insights with the streamlined, consumer-facing Policygenius marketplace, Zinnia is redesigning the insurance experience for shoppers, advisors, and insurers alike - and enabling more people to protect their financial futures along the way. Zinnia has over $173.7 billion in assets under administration across 60+ carrier clients, 350 distributors and partners, and over 2 million policyholders. WHO YOU ARE: The Senior Product Manager - SOR contributes into and manages the design and development of new and existing products. This individual uses their proven ability to strategize the full lifecycle of a product - from conception through release. The Senior Product Manager - SOR will work within and / or lead cross-functional teams in the successful creation of products that improve consumer experience and grow market share. The individual will work with Zinnia’s Product Organization to ensure alignment with organization’s strategy and vision. WHAT YOU’LL DO: • Contribute into the execution of all product lifecycle processes for products, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch., • Works with a cross-functional team to ensure fulfillment of product requirements, evaluates product performance and transition products from development to commercialization., • Gain a deep understanding of existing systems, customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth., • Acts as a technical consultant to the product organization and leads research, and prototyping of innovative technologies and products., • Identifies and documents requirements for new products, features, and processes through market research, review of technical documentation, and communication with sales, implementation, and customer success teams., • Supports the corresponding development and/or review of internal and external product reference materials and coordinate customer-specific rollout, • Translates product/platform strategy by writing detailed feature and user stories consumable for Dev teams for products., • Ensures the technology and architectural roadmap of engineering is properly aligned with and supports the product/business road map., • Acts as a customer liaison on technical issues related to product integration, custom development and requirements., • Responsible for product delivery managing schedules and tasks related to all aspects of product development., • Support Sales team in pre-sales initiatives to help close the sales., • Support Marketing team in content creation and market positioning WHAT YOU’LL NEED: • 8+ years of experience as a Product Manager, Business/Systems Analyst, or like role, • Bachelor’s or equivalent in technology or related field, • Handles issues and problems, and refers more complex issues to higher-level staff, • Ability to foster teamwork, • Ability to build collaborative relationships. Technical expertise. Computer skills. Project management skills, • Excellent work ethic. Ability to work independently. Analytical thinking skills, • Ability to influence and work as part of a cross-functional, global team, • Experience in Life & Annuity Industry or financial services is required, • Advanced level communication, interpersonal, critical thinking and troubleshooting skills, • Should be able to travel on need basis, to meet clients/attend events WHAT’S IN IT FOR YOU? Zinnia offers excellent career progression and competitive compensation with the goal of retaining and growing talented team members. The salary range for this role is a good faith estimate, it is estimated based on what a successful candidate might be paid in certain Company locations. The salary range for this position is $120,000-$150,000. All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive salaries that align with the individual’s skills, education, experience, training, and geographic location. The range may vary above or below the stated amounts. Zinnia offers excellent career progression and competitive compensation. We offer great benefits, including health/dental insurance, parental leave, 401(k), incentive/bonus opportunity, tuition reimbursement, and so much more. We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. Notice for California residents: Information about how we collect and use your personal information can be found ___. #LI-AS2

Opportunity for Registered Behavior Technician (RBT)! Aluma Care is looking for an experienced Registered Behavior Technician (RBT) to join our team! We are a passionate ABA company dedicated to transforming lives through evidence-based practices. Our culture fosters collaboration, personal growth, and client success. Registered Behavior Technicians (RBTs) thrive in our supportive environment and commitment to professional development and making an impact in kids’ lives! Benefits: * Bonus Opportunities * Competitive Pay Rates * Certification Assistance * Flexible Schedules * Generous PTO * Employee Referral Bonuses * Career Advancement Opportunities Duties and Responsibilities: * Provide 1:1 ABA therapy to clients in-home, in-school, or in-clinic. * Implement treatment plans designed by a Board Certified Behavior Analyst (BCBA). * Collect and document data on client progress. * Collaborate with families and team members to ensure client success. * Maintain a safe and positive environment during therapy sessions. Compensation and Schedule: * Pay Range: $18 - $23/hour * Part-Time and Full-Time Available * Shifts: Flexible, based on your availability * Location: Topeka, Kansas Skills and Qualifications: * Must have or be willing to obtain Registered Behavior Technician (RBT) certification. * High School Diploma or equivalent; some college preferred. * Previous experience in ABA therapy or working with children is a plus but not required. * Ability to pass background check. * Reliable transportation and willingness to travel locally. Take the next step in making a meaningful difference as a Registered Behavior Technician (RBT)! Click Apply Today!

Job Description Essential Duties & Responsibilities: Support the Hills R&D Finance team with Purchase Order Management Follow up with stakeholders regarding purchase orders, goods receipts, and vendor invoices Run and distribute system-generated reports Attend monthly Accounts Payable meetings and follow up on unresolved issues Perform additional tasks as assigned by the Sr. Finance Analyst and Finance Manager Minimum Education: High School Diploma Required Experience & Qualifications: Prior experience in accounting, banking, or purchasing preferred Strong attention to detail Effective communication skills

Job Description We’re seeking Board Certified Behavior Analysts (BCBAs) who are ready to make a meaningful impact while being supported every step of the way. Please Note: We do not provide training for BCBA certification. Applicants must already hold active BCBA certification. Our training program is designed to support certified BCBAs in excelling within our company. What We Offer * Competitive Pay: Up to $75/hr * Start Part-Time: Transition to full-time after 120 days * Work Options: In-person or hybrid roles * Structured 6-Month Training & Onboarding: Paid training program to help you grow, connect, and thrive as part of our team * Free Licensure in All States We Operate In: We’ll cover the cost of your LBA so you can work across multiple states under our company * Same Day Pay for flexibility * Full-Time Benefits (after 120 days): Health, dental, vision, life insurance, 401K with match, PTO, holiday pay * Growth Opportunities: Free CEUs, mentorship, leadership paths * No Non-Compete / No Set Caseloads Requirements * Active BCBA certification (required) Apply today and join a supportive team that values your expertise, flexibility, and professional growth.

Job Description Under general direction of the Project Controls Manager, serves as an intermediary between engineering, real estate, vegetation management, procurement, and construction to assist in completing transmission and substation projects on time and on budget. Will provide support for the following: Primary focus of the role will be the completion report process, which entails analysis of material, labor, overhead and all other charges against projects. As part of the role, the successful candidate will be creating and entering all reports into a system for review and approval prior to unitizing the assets. This role may also entail other portions that include the following: Forecast & Budget: Assist review process with transmission and substation stakeholders Assist budget development Outlook: Monthly tracking and variance analysis by project Monthly Capex and O&M reporting to project stakeholders Cost Estimation: Develop project cost estimates in conjunction with engineering Post construction cost variance review Maintain cost estimate summary Work Requests: Initiate work requests Timely in-service and completion reporting Journal Entries Schedules: Assist with schedule development Update weekly progress Ad Hoc Reporting Southwest Power Pool, Regulatory, Data Requests, etc. Additional Duties as Assigned: Education and Experience Requirements: The preferred candidate will have a Bachelors degree in business or related field and relevant experience. Must include general finance experience, be proficient in the use of spreadsheet and word process software applications. Related experience should include background in transmission and substation assets. Work experience must support abilities to work independently, assimilate and process diverse information, and communicate effectively with management and stakeholders. Experience using, and proficiency in, Microsoft Project is preferred. Skills, Knowledge, and Abilities Required: Successful candidate must have demonstrated working knowledge of job types and assets being managed and constructed. A good understanding of work and business processes related to budgeting transmission and substation work. Must demonstrate a general understanding of financial reporting and assimilating information for reports. Must be able to work independently and resolve work process issues utilizing analytical thinking, creative problem solving and sound reasoning. Good administrative and technical abilities to deal with large volumes of data and deal with multiple priorities and projects. Requires comprehensive skills in personal computer applications, and preferred knowledge of transmission and substation work and financial system applications. Working knowledge of Windows, databases and spreadsheets required. Excellent oral and written communication skills and the ability to present information to other work groups in a concise manner. Must be able to work effectively with others in a team environment and build relationships with all customers and work groups. Must demonstrate exceptional skills in interpersonal relations, self-motivation and organization. Licenses, Certifications, Bonding, and/or Testing Required: Must possess a valid drivers license.

Job DescriptionProject Controls AnalystPosition: Contract (12 to 18 months).Location: Topeka, KC or Wichita location.Pay Rate: $31 - $34/HR (depending on experience).Hours: M – F (8 to 5) some flexibility.Schedule: Hybrid (Monday and Friday work from home).Status: Must be a US citizen and possess a valid driver’s license.Travel: Local if any.Benefits: PTO, Holiday’s, Medical, Dental, Vision, Life Insurance available for purchase.Reports To: Process Controls Manager.Start: ASAP.Must Have Skills: Microsoft Excel and be process driven.Nice to Have: Accounting Background and utility experience preferred.Summary: Our client is seeking a Project Controls Analyst, which serves as an intermediary between engineering, real estate, vegetation management, procurement, and construction to assist in completing transmission and substation projects on time and on budget. This position is highly repetitive and requires a focus on the process.Primary focus of the role will be the completion report process, which entails analysis of material, labor, overhead and all other charges against projects. As part of the role, the successful candidate will be creating and entering all reports into a system for review and approval prior to unitizing the assets. Job Duties:Assist review process with transmission and substation stakeholders.Assist budget development.Monthly tracking and variance analysis by project.Monthly Capex and O&M reporting to project stakeholders.Develop project cost estimates in conjunction with engineering.Post construction cost variance review.Maintain cost estimate summary.Initiate work requests.Timely in-service and completion reporting.Journal Entries.Assist with schedule development.Update weekly progress.Ad Hoc Reporting – Southwest Power Pool, Regulatory, Data Requests, etc.Additional duties as assigned.Job Description:A successful candidate must have demonstrated working knowledge of job types and assets being managed and constructed. A good understanding of work and business processes related to budgeting transmission and substation work. Must demonstrate a general understanding of financial reporting and assimilating information for reports. Must be able to work independently and resolve work process issues utilizing analytical thinking, creative problem solving and sound reasoning. Good administrative and technical abilities to deal with large volumes of data and deal with multiple priorities and projects. Requires comprehensive skills in personal computer applications, and preferred knowledge of transmission and substation work and financial system applications. Working knowledge of Windows, databases and spreadsheets required. Excellent oral and written communication skills and the ability to present information to other work groups in a concise manner. Must be able to work effectively with others in a team environment and build relationships with all customers and work groups. Must demonstrate exceptional skills in interpersonal relations, self-motivation and organization.Education and Experience:The preferred candidate will have a Bachelors degree in business or related field and relevant experience. Must include general finance experience, be proficient in the use of spreadsheet and word process software applications. Related experience should include background in transmission and substation assets. Work experience must support abilities to work independently, assimilate and process diverse information, and communicate effectively with management and stakeholders. Experience using, and proficiency in, Microsoft Project is preferred.

Job Description About Us SnapIT Solutions is a leading IT services and staffing firm specializing in innovative technology solutions. We connect organizations with top-tier talent to achieve their digital transformation goals through expertise, innovation, and excellent customer service. Position Summary: We are seeking a motivated Help Desk Analyst to join our team. In this role, you will be the first point of contact for resolving computer, application, and system-related issues for internal users. Support includes hardware, software, mobile devices, network connectivity, and remote diagnostic services. You’ll work in a process-driven environment focused on providing outstanding customer service and meeting service level objectives. Key Responsibilities: • Provide courteous, timely, and technical support to end users via phone and remote tools., • Troubleshoot and resolve issues with hardware, software, network connectivity, VPNs, Citrix, MS Office 365, Teams, Outlook, mobile devices, printers, and in-house applications., • Document, track, and monitor trouble tickets, ensuring resolution within service level agreements (SLAs)., • Follow security policies and enforce user access guidelines., • Support configuration and connectivity to client/server and web-based applications., • Participate in team projects and support coworkers as needed., • Bachelor’s degree in a related field with 1+ year of recent Service Desk experience, OR, • Associate’s degree in Computer Science or related field with 2+ years of recent Service Desk experience, OR, • High School diploma with 2+ years of Service Desk experience., • CompTIA A+ or Network+ certification., • Familiarity with ITIL practices., • Experience with ServiceNow, Office 365, Citrix, and mobile operating systems., • Strong writing, communication, technical reading, and organizational skills., • Higher-than-average customer service skills., • Must be a U.S. Citizen., • Must pass two background screenings (mandatory supplier screening and client background screening for remote access)., • Valid driver's license., • Must reside within a 60-minute commute to Topeka, KS., • Monday–Friday, 8-hour shift between 6:30 AM – 5:00 PM., • Initial on-site onboarding for 1–2 weeks., • Once established, the position will be a hybrid work schedule (3–4 days WFH, 1 day in-office or as needed)., • Requires independent work, multi-tasking, prioritization, and effective time management., • Full legal name, • Current location, • Competitive salary: $44,000-49,000/year, • Opportunities for growth and additional training Benefits: • 401(k), • 401(k) matching, • Dental insurance, • Health insurance, • Paid time off