IT Help Desk Technician (Bilingual in Chinese)
18 days ago
Monrovia
Job Description GENERAL FUNCTION / SUMMARY This position is responsible for providing comprehensive technical support for desktops, laptops, applications, and related technologies. The role encompasses receiving, prioritizing, documenting, and actively resolving end-user requests. In addition to supporting routine technical issues, the candidate will set up new systems, update software, manage IT assets, and perform hardware upgrades-all in accordance with established standards and guidelines. Collaboration with the IT Infrastructure team and various departments is essential to support the company's overall business strategy. MAJOR DUTIES AND RESPONSIBILITIES • Provide first-line technical assistance via phone, email, and in-person interactions., • Set up new desktops and laptops, including installing or reinstalling operating systems as required., • Conduct IT orientation sessions for new hires and create user accounts., • Create and manage accounts for application systems., • Install, update, and configure printer drivers for both internal use and agents., • Request and provision additional electronics and peripherals as needed., • Create and manage assets in the IT asset management system, including generating labels for new devices., • Install and update software applications, ensuring systems remain current., • Troubleshoot and resolve hardware or software issues across desktops, laptops, and peripherals., • Assign Adobe licenses and manage Microsoft licensing updates., • Disassemble laptops, desktops to upgrade or repair components when necessary., • Manage ticketing and resolution via Jira Service to ensure timely issue resolution., • Maintain accurate records of IT assets and conduct regular equipment maintenance, including in conference rooms., • Collaborate with vendor support and the IT Infrastructure team on troubleshooting and project implementations., • Maintain the cleanliness and organization of storage and telecom rooms., • Perform other tasks assigned to support departmental and organizational goals. BASIC QUALIFICATIONS • A passion for customer service: enjoy going the extra mile to ensure customer satisfaction., • Problem-solving prowess: at least 2 years of experience diagnosing and resolving technical issues., • Communication champion: excel at clear and concise written and verbal communication (English & Mandarin fluency is a must), • Tech-savvy with a foundation: bachelor's degree in a relevant field (Computer Science, Engineering, Business Administration, etc.) or equivalent experience., • Software smarts: basic knowledge of MS Office 365 and Azure Active Directory is a plus., • Network know-how: familiar with network configurations and management., • Cable control: understanding cable management and flow, including terminations, is beneficial., • Physical demands: lifting equipment up to 25 lbs., • Travel requirement: travel up to 10% within different locations in Southern California. WHO WE ARE With over 30 years of experience, TransGlobal has grown into the largest Asian-focused, all-in-one financial services platform in the U.S. We offer a comprehensive suite of services-including life and health insurance, annuities, real estate, private lending, tax and estate planning, and investment management-through a network of 30+ branches across 14 states and over 5,000 professional independent agents. Our mission is to deliver trustworthy, customer-centric financial solutions, all in your language and aligned with your goals. WHY JOIN US • Industry Leader: Join the nation's largest Asian-focused financial services firm with a well-established brand and expansive network., • Multilingual & Multicultural: Work in a dynamic, diverse environment that understands and serves multicultural communities., • Career Growth: Access to cross-functional training, licensing support, and professional development opportunities., • Collaborative Culture: Be part of a supportive team that values innovation, initiative, and shared success., • Impactful Work: Help individuals and families achieve financial security and generational wealth. WHAT WE OFFER • Competitive salary and benefits package., • Opportunity to work in a collaborative and innovative environment., • Professional development and growth opportunities., • Pay starts at $21.35 ~$28.85/hour based on experience.