General Manager, Fashion Valley
19 days ago
San Diego
Job DescriptionPurpose & Objective:AMIRI is looking for a General Manager for its upcoming retail store in Fashion Valley! This key store leadership role will be responsible for supporting retail business objectives by achieving, maintaining, and driving the following: • Motivate staff to achieve all sales targets set by the Company, build a strong client base, and develop sales plans., • Partner with HQ Retail to analyze and interpret sales figures and CRM activity to develop employee and store goal targets., • Develop and execute strategies for generating sales to meet goal targets., • Oversee in-store promotional displays and customer events, liaising with Visual Merchandising and Brand where necessary., • Maintain awareness of local & luxury market trends and monitor local competition activity., • Build relationships with local and VIP clients; work closely with the HQ Retail to coordinate events & activations., • Routinely demonstrate exemplary customer service, escalating issues to leadership team when appropriate., • Thoroughly train team in line with AMIRI’s customer service best practices – from greeting customers, to closing sales, to handling challenging client issues in line with Company standards., • In coordination with the Corporate team, complete VM directives as required in a timely manner., • Stay up to date with local, industry, and luxury trends – addressing with internal teams.Retail Operations:, • Efficiently oversee the day-to-day operations of the store, minimizing costs and risks., • Partner with HQ Retail team to train team on loss prevention best practices., • Complete regular Health, Safety, and Compliance audits for the HR/Facilities team., • Partner with neighbors, property management, and landlords to ensure building/facilities are kept in prime condition. Train staff on common workplace injury prevention, specific to the store location., • Maintain store in exceptionally clean, organized, and presentable condition. Create policies and systems to ensure staff is aware of the expectations for cleanliness, health, and safety.Personnel Management:, • Motivate, guide, encourage, and support all store staff., • Address basic/common personnel issues at the store level; completing required documentation for HR and following the rules, guidelines, and principles of AMIRI performance management., • Lead the recruitment process in coordination with HR – from sourcing throughout new hire onboarding., • Partner with Merchandising and Sales teams to complete regular product and/or product knowledge with each new collection with all staff., • Partner with HR to complete and administer 90-Day reviews, annual reviews, and employee development plans in line with Company values and benchmarks., • Regularly update the staff on business performance, Company initiatives, and other relevant updates., • Train staff on all required/essential duties of each position., • Create and publish schedules in line with local guidelines and regulations.Desired Experience & Talent:, • 3-5 years progressively responsible luxury retail management, directly supervising a non-exempt employee population., • Strong familiarity with the AMIRI brand, aesthetic, and narrative., • Strong familiarity with local and federal labor laws., • Strong systems proficiency, including Microsoft Excel, Teams, and general CRM and POS.