Bilingual contact center Representative- Onsite
3 days ago
Phoenix
Job Description BCforward is currently seeking a highly motivated Bilingual Call Center Representative for an opportunity in Phoenix, AZ USA! Position Title: Bilingual Call Center Representative Location: Phoenix AZ Anticipated Start Date: ASAP Please note this is the target date, and it is subject to change. BCforward will send official notice ahead of a confirmed start date. Expected Duration: 6 Months Contract and high possibility to temp to Perm Pay Range: [$21.00] – [$23.00]) on W2 Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.). Job Description: RESPONSIBILITIES • Provides routine information and support to Designated Customers such as Worksite, Company Workplace, Individual Policyholders and other lines of business administered by Combined Insurance., • Ability to sell the value and retain policyholders, • Services customers via inbound and outbound calls to assist those that wish to cancel their existing insurance coverage by reviewing products, benefits and/or solving service and claims issues., • Assists in the collection of current and past due premiums and may support additional call domains such as Claim Intake, Policyholder/Policy administration, billing/payments, or Agent servicing on a as needed basis., • Ability to service 90% of calls independently, using the tools and resources acquired in training and continued experience., • Collects, documents and enters data from and into multiple applications., • Provides instructions and set expectations for policyholders, • Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work, close rate and other KPIs., • Exhibits and practices the Organizations Common Purposes and Shared Traits., • Understands organizational objectives, supports process improvements, and provides feedback to leadership., • Willingness to perform other duties as assigned., • Expected to be able work various shifts within 7:30 a.m. - 4:00 p.m. local time. SKILLS • Provide a needs analysis assessment for what a policyholder may need, • Strong verbal and written skills, • Ability to partner with others to resolve issues resulting in service or claim related issues, • Ability to utilize critical thinking skills EDUCATION AND EXPERIENCE • High School Required; bachelors degree preferred, • Minimum 1 year previous contact center experience, • Previous Retention skills within a contact center environment preferred, • Previous sales experience a plus, • Licensed to sell health/life Insurance a plus" Benefits: BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k. About BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work. BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment Company DescriptionAbout BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer.About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.