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We are looking for full-time warranty administrators to fill the roles of Automotive Warranty or Tire Warranty call center administrators. The automotive warranty administrator will have an understanding of mechanical repairs, shop procedures, and superior customer service. Our Tire Warranty adminis

Job DescriptionCompany Description At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better? Job Description The Transporter reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. Hours needed at 2:30pm-11pm and every other weekend is required. RESPONSIBILITIES • Completes patient transports within set standards of the department., • Performs both patient transport and works in the Equipment Processing Distribution Department in picking up soiled equipment, cleaning equipment per standards and delivering equipment to user areas within department standard., • Ensures that all equipment is functional and in good working order including current Clinical Engineering (CE) tags., • Delivers any non-functional equipment to the CE department. Ensures that any equipment that requires battery charging is charged during storage., • Advises Patient Care Services when transporting patients from the unit and for all discharges. Performs accurate and timely documentation of patient movements when leaving and returning patients to units. Notifies nurse who is responsible for the patient prior to any transports., • Obtains Ticket to Ride and transports with patient., • Ensures all assigned equipment is kept clean and well maintained., • Transports patients or guests safely while using appropriate equipment, lift techniques and departmental safety measures to ensure patient safety., • Cleans and sanitizes all equipment used in a transport of a patient. Adheres to all PPE policies and knows the proper handling of chemicals used for cleaning and sanitizing. Follows established infection control and isolation guidelines., • If providing transport upon admission, gives overview of the patient room to the patient and / or family. This includes but is not limited to explanation of contents of the room, where to store their personal items, how to use bed controls, how to turn the coach into a bed, number for room service etc., • Assists patient care areas with lifts requiring 2 people or more. Has knowledge of how to utilize hospital lift devices, including maxi slides., • Monitors and delivers transport equipment such as wheelchairs to entrances and nursing units to ensure PAR levels are maintained., • Responds to code procedures as determined by hospital location., • Assists in Cadence Health Fall Prevention initiative when bringing a patient back to his/her room and completing the following: positioning patient correcting in bed or chair, bed rails up if needed, ensuring everything is in arm's reach (ie over the bed table, call light, trash can, etc), no cords on floor, and bed alarm hooked back up., • Effectively communicates with the call center dispatch with all transport delays or cancellations. Reports immediately to the call center upon completion of the transport., • May assist with removing trash and linen from patient rooms upon discharge.Qualifications Required: • High School diploma or equivalent, • CPR – Basic Life Support within 90 days of hire, • Physical Demand Requirement: Additional Information Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Job DescriptionCompany Description At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better? Job Description The Transporter reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. • Completes patient transports within set standards of the department., • Performs both patient transport and works in the Equipment Processing Distribution Department in picking up soiled equipment, cleaning equipment per standards and delivering equipment to user areas within department standard., • Ensures that all equipment is functional and in good working order including current Clinical Engineering (CE) tags., • Delivers any non-functional equipment to the CE department. Ensures that any equipment that requires battery charging is charged during storage., • Advises Patient Care Services when transporting patients from the unit and for all discharges. Performs accurate and timely documentation of patient movements when leaving and returning patients to units. Notifies nurse who is responsible for the patient prior to any transports., • Obtains Ticket to Ride and transports with patient., • Ensures all assigned equipment is kept clean and well maintained., • Transports patients or guests safely while using appropriate equipment, lift techniques and departmental safety measures to ensure patient safety., • Cleans and sanitizes all equipment used in a transport of a patient. Adheres to all PPE policies and knows the proper handling of chemicals used for cleaning and sanitizing. Follows established infection control and isolation guidelines., • If providing transport upon admission, gives overview of the patient room to the patient and / or family. This includes but is not limited to explanation of contents of the room, where to store their personal items, how to use bed controls, how to turn the coach into a bed, number for room service etc., • Assists patient care areas with lifts requiring 2 people or more. Has knowledge of how to utilize hospital lift devices, including maxi slides., • Monitors and delivers transport equipment such as wheelchairs to entrances and nursing units to ensure PAR levels are maintained., • Responds to code procedures as determined by hospital location., • Assists in Cadence Health Fall Prevention initiative when bringing a patient back to his/her room and completing the following: positioning patient correcting in bed or chair, bed rails up if needed, ensuring everything is in arm's reach (ie over the bed table, call light, trash can, etc), no cords on floor, and bed alarm hooked back up., • Effectively communicates with the call center dispatch with all transport delays or cancellations. Reports immediately to the call center upon completion of the transport., • May assist with removing trash and linen from patient rooms upon discharge.Qualifications Required: • High School diploma or equivalent, • CPR – Basic Life Support within 90 days of hire, • Physical Demand Requirement: Additional Information Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Job DescriptionCompany Description At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better? Job Description The EVS Tech II reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. Internals and rehires are not eligible for the 1K Sign-On Bonus Nights shift - rotating weekdays and weekends Responsibilities: • Cleans and maintains patient rooms, offices, public areas, treatment rooms, and other assigned areas daily, including collecting and removing trash, changing bed linens, and sanitizing all surfaces., • Follows policies and procedures on patient isolation and contact precautions as necessary., • Stocks paper items and other supplies in assigned areas as necessary or designated., • Maintains cart and equipment in clean, working condition and stores in appropriate storage area, • Promotes safety in the workplace. Uses wet floor signs, PPE, not leaving housekeeping cart or supplies unattended., • Uses chemicals and equipment in an effective and safe manner. Uses appropriate chemicals, diluted at the correct ratio, in properly labeled containers., • Notifies supervisor of equipment needing repairs. Reports all safety hazards to manager., • Communicates to supervisor any issues, including inability to complete schedule and is proactive in dealing with observed deficiencies (reports issues/work requests to supervisor/manager or Call Center, picks up debris outside of regular work area), • Establishes and maintains interpersonal relationship with hospital personnel, while assuring confidentiality of patient information., • Exhibits the ability to articulate designed scripting model to each customer we serve, • Uses organizational and unit/department resources efficiently., • Manages work schedule efficiently, completing tasks and assignments on time., • Contributes to opportunities and processes for continuous improvement., • Participates in efforts to reduce costs, streamline work processes, improve and grow services we provide., • Presents a friendly, approachable, professional demeanor and appearance., • Provides accurate information and timely updates to patients and customers. Addresses questions and concerns promptly, or identifies appropriate person and resources to do so. Provides directions or help to patients and customers with finding their way., • Uses effective service recovery skills to solve problems or service breakdowns when they occur., • Demonstrates teamwork by helping co-workers within and across departments. Communicates effectively with others, respects diverse opinions and styles, and acknowledges the assistance and contributions of others.Qualifications Required: • Must exhibit the ability to follow oral and written instructions., • Must be able to communicate effectively with patients, visitors and staff., • Must be able to use the proper tracking and communication tools utilized by department., • Must be able to work independently., • Physical Demands: Requirement:, • One to three years of environmental services experience in a healthcare or hospitality environment. Additional Information Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Job DescriptionCompany Description At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better? Job Description The EVS Tech II reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. THIS IS A CASUAL POSITION MEANING THAT THE HOURS PER WEEK ARE NOT GUARANTEED. NO BENEFITS. SECOND SHIFT HOURS Responsibilities: • Cleans and maintains patient rooms, offices, public areas, treatment rooms, and other assigned areas daily, including collecting and removing trash, changing bed linens, and sanitizing all surfaces., • Follows policies and procedures on patient isolation and contact precautions as necessary., • Stocks paper items and other supplies in assigned areas as necessary or designated., • Maintains cart and equipment in clean, working condition and stores in appropriate storage area, • Promotes safety in the workplace. Uses wet floor signs, PPE, not leaving housekeeping cart or supplies unattended., • Uses chemicals and equipment in an effective and safe manner. Uses appropriate chemicals, diluted at the correct ratio, in properly labeled containers., • Notifies supervisor of equipment needing repairs. Reports all safety hazards to manager., • Communicates to supervisor any issues, including inability to complete schedule and is proactive in dealing with observed deficiencies (reports issues/work requests to supervisor/manager or Call Center, picks up debris outside of regular work area), • Establishes and maintains interpersonal relationship with hospital personnel, while assuring confidentiality of patient information., • Exhibits the ability to articulate designed scripting model to each customer we serve, • Uses organizational and unit/department resources efficiently., • Manages work schedule efficiently, completing tasks and assignments on time., • Contributes to opportunities and processes for continuous improvement., • Participates in efforts to reduce costs, streamline work processes, improve and grow services we provide., • Presents a friendly, approachable, professional demeanor and appearance., • Provides accurate information and timely updates to patients and customers. Addresses questions and concerns promptly, or identifies appropriate person and resources to do so. Provides directions or help to patients and customers with finding their way., • Uses effective service recovery skills to solve problems or service breakdowns when they occur., • Demonstrates teamwork by helping co-workers within and across departments. Communicates effectively with others, respects diverse opinions and styles, and acknowledges the assistance and contributions of others.Qualifications Required: • Must exhibit the ability to follow oral and written instructions., • Must be able to communicate effectively with patients, visitors and staff., • Must be able to use the proper tracking and communication tools utilized by department., • Must be able to work independently., • Physical Demands: Requirement:, • One to three years of environmental services experience in a healthcare or hospitality environment. Additional Information Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Job DescriptionDescription: Rediscover Purpose with ADVENT At ADVENT, we do healthcare differently. We focus on innovative solutions and patient-first care. If you're driven, creative, and ready to make an impact, join us.? Now Hiring: Medical Assistant - Certified Locations: Naperville, IL As a Medical Assistant, you will play a vital role in ensuring our patients feel supported and cared for from their very first visit through every step of their journey. What You’ll Do as a MA: • Play a key role in delivering exceptional hands-on care while supporting a positive, team-oriented clinic environment, • Ensure a smooth and seamless patient experience throughout the day, • Collaborate closely with clinical staff to support quality care, • Room patients and accurately document medical history and vitals in the EMR, • Assist in procedures with Physicians, • Safety and sanitation of rooms and equipment, • Welcome patients warmly and assist with scheduling needs, • Schedule appointments and manage patient flow for a smooth clinic experience, • Answer incoming calls and provide overflow support to the call center as needed, • Open and close the clinic following established protocols, • Ensure proper documentation, process payments, and support daily clinic operations, • Order medical supplies and pharmaceuticals as needed, • Work as a CMA 2 days a week / PSR 3 days a week - May shift as clinic needs change, • Previous experience in a medical or healthcare setting preferred, • Strong time management skills and the ability to multitask effectively, • Experience working with performance-based goals or metrics, • A customer-first mindset and excellent communication skills, • Tech-savvy with experience in Microsoft Office and Electronic Health Records, • High attention to detail and accuracy, • A problem-solver who thrives in a fast-paced environment, • A positive, team-oriented attitude and strong work ethic, • MA certification required, • 16+ days PTO (prorated first year) + paid holidays, • Health, dental, and vision coverage with employer-paid HRA, • 401k match & life insurance, • A culture that values solutions and encourages growth, • Clinic hours: Mondays-Friday 8am-4:30pm

Air and Marine Operations (AMO), a component of U.S. Customs and Border Protection (CBP), offers EXPERIENCED PILOTS interested in law enforcement an exceptional opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission protecting America. If you're looking for an exciting and rewarding career with great pay, benefits, and job stability, now is the time to make your move! Get an insider’s point-of-view about the challenges and rewards on Thursday, October 23rd at 2 PM ET in a live webinar presentation by AMO Agents. Federal civil service is a great place to build a career in law enforcement–join the call and learn about the qualifications you’ll need to get your career started. Click on the Apply button on this site to register for the webinar through our Talent Network. Complete the short form and select Air and Marine Operations (Air Interdiction Agent) from the Positions of Interest dropdown menu. You’ll receive the webinar link approximately two days before the event. Possible duty locations by region:Southeast Region: (to include but not limited to the following locations) Homestead, FL and the Caribbean Air and Marine Branch (CAMB): Aguadilla, PRSouthwest Region: (to include but not limited to the following locations) Tucson and Yuma, AZ; San Diego, CA; El Paso, Laredo, and McAllen, TXNational Air Security Operation Center (NASOC) Unmanned Aircraft System (UAS) Locations: (to include but not limited to the following locations) Sierra Vista, AZ; San Angelo, TX Not interested in law enforcement? Go ahead and register for this webinar and select one of the many other career opportunities so CBP can stay in touch with news of future career events and position openings.

Dynamic, Federally Qualified Health Center is seeking a BC/BE OBGYN to join our growing practice! Use your talent to make a difference and help bring quality and compassionate care to those in need. At VNA, we think health care is a right not a privilege. That's why in every interaction, we're focused on giving those we care for the information and attention they need to feel their best. As a member of the VNA team, youll: Join an established team of providers in a beautiful multi-specialty clinic; Flexible schedule offering a 4-day work week for optimal work/life balance; Competitive guaranteed salary plus productivity bonus with over 300k proven earning potential; Paid relocation, occurrence based malpractice insurance, CME and support for loan forgiveness Health benefits, disability, retirement savings and a generous PTO plan; Located in beautiful southwest suburbs of Illinois (Aurora, Bolingbrook, Bensenville, Carol Stream, Elgin, Joliet and Romeoville) within an hour of downtown Chicago. Communities offer exceptional schools, stunning parks and outdoor activities. Enjoy premier shopping or take a trip to downtown Chicago for a day of sporting events or a night on the town. If you're interested in joining a collegial group offering exceptional earning potential and benefits, contact Theresa Powell Williams for more information - Call or Email or click on the link to apply:

Job Description SURESTAFF is immediately hiring for a Bilingual CSR/Recruiting Coordinator to work out of our office in Aurora, IL. The Bilingual CSR/Recruiting Coordinator is responsible for supporting the day-to-day operations of the branch including recruiting new applicants, interviewing and placing candidates on work assignments, and partnering with clients to fill their open job needs. The ideal candidate for this position will have a passion for helping others and enjoy working in a team environment! Excellent communication skills are a must as this position will be working with client customers and applicants on a daily basis. Multi-tasking, ability to self-manage, and intermediate computer skills are also a necessity. Available Shifts: 8:00 am-5:30 pm Pay Rate: $17-$18/hr. Responsibilities of the Bilingual CSR/Recruiting Coordinator: • Provide exceptional customer service to client customers, current associates, and applicants at all times., • Develop complete job descriptions for client openings and sell applicants on the position., • Sourcing, screening, and onboarding candidates for clients within the light industrial, manufacturing, warehouse, and general labor industries., • Provide new hires with complete new hire packet including work eligibility documents, tax forms, company policies, and payroll forms. Ensure accurate employee files are kept according to federal requirements., • Conduct background checks and drug screens on new hires as needed., • Conduct New Hire Orientations to ensure that candidates are properly prepped and briefed for their first day of work., • Follow-up routinely with existing associates to make sure their assignments are going as expected., • Maintain constant communication with customer clients to ensure positions are filled timely and customer is satisfied with the placements., • Bilingual preferred – Spanish and English., • 2+ years’ experience in a customer service role such as hospitality, restaurant, call center, or retail., • Excellent communication skills – verbal and written., • Recruiting experience preferred, • Intermediate computer skills including Microsoft Outlook, social media sites, and Microsoft Word., • Ability to multi-task and work in a fast-paced environment. At Surestaff, we are dedicated to helping individuals unlock their career potential through meaningful job opportunities. As a leading staffing agency in the light industrial and manufacturing space, we pride ourselves on connecting talent with top employers across the Midwest and Southeast. With an estimated yearly revenue of $295 million, Surestaff was recently named one of the largest staffing firms in the U.S. by Staffing Industry Analysts (SIA). We understand that finding the right job is about more than just a paycheck – it's about finding the opportunity that fits your skills, goals, and lifestyle. Here are the benefits you’ll enjoy when you partner with us: * Access to a wide range of job opportunities * Competitive pay * Health and Wellness Programs (including EAP) * Medical benefits including medical, vision, dental, and prescriptions * Electronic weekly pay * Employee Advocacy & Personalized Job Support Surestaff also follows all applicable state and local laws regarding sick time, paid time off, and retirement savings programs. Surestaff is an equal opportunity employer. Our commitment to speed-to-hire means we work efficiently to get you placed in the right role, fast. If you're ready to take control of your career, explore exciting opportunities, and gain experience that lasts, then Surestaff is the place for you. Let’s get started today! Company DescriptionAbout Surestaff At Surestaff, we are dedicated to helping individuals unlock their career potential through meaningful job opportunities. As a leading staffing agency in the light industrial and manufacturing space, we pride ourselves on connecting talent with top employers across the Midwest and Southeast. With an estimated yearly revenue of $295 million, Surestaff was recently named one of the largest staffing firms in the U.S. by Staffing Industry Analysts (SIA). We understand that finding the right job is about more than just a paycheck – it's about finding the opportunity that fits your skills, goals, and lifestyle. Here are the benefits you’ll enjoy when you partner with us: Access to a wide range of job opportunities Competitive pay Health and Wellness Programs (including EAP) Medical benefits including medical, vision, dental, and prescriptions Electronic weekly pay Employee Advocacy & Personalized Job Support Surestaff also follows all applicable state and local laws regarding sick time, paid time off, and retirement savings programs. Surestaff is an equal opportunity employer. Our commitment to speed-to-hire means we work efficiently to get you placed in the right role, fast. If you're ready to take control of your career, explore exciting opportunities, and gain experience that lasts, then Surestaff is the place for you. Let’s get started today!About Surestaff \r\n\r\nAt Surestaff, we are dedicated to helping individuals unlock their career potential through meaningful job opportunities. As a leading staffing agency in the light industrial and manufacturing space, we pride ourselves on connecting talent with top employers across the Midwest and Southeast. With an estimated yearly revenue of $295 million, Surestaff was recently named one of the largest staffing firms in the U.S. by Staffing Industry Analysts (SIA). \r\n\r\nWe understand that finding the right job is about more than just a paycheck – it's about finding the opportunity that fits your skills, goals, and lifestyle. Here are the benefits you’ll enjoy when you partner with us: \r\n\r\nAccess to a wide range of job opportunities \r\nCompetitive pay \r\nHealth and Wellness Programs (including EAP) \r\nMedical benefits including medical, vision, dental, and prescriptions \r\nElectronic weekly pay \r\nEmployee Advocacy & Personalized Job Support \r\n\r\nSurestaff also follows all applicable state and local laws regarding sick time, paid time off, and retirement savings programs. Surestaff is an equal opportunity employer. \r\n\r\nOur commitment to speed-to-hire means we work efficiently to get you placed in the right role, fast. If you're ready to take control of your career, explore exciting opportunities, and gain experience that lasts, then Surestaff is the place for you. Let’s get started today!

Job Description Position Summary Agilant Solutions is looking for a Technical Support Analyst to support our retail SMB clients. As a Technical Support Analyst, you will provide support to retail customers and business users to make Agilant Solutions an industry leader. Your excellent knowledge of troubleshooting and customer service skills will bring you success. Agilant Solutions is an excellent place to collaborate in a fast-paced environment. Job Requirements Hours: Anytime between 7am-10pm CST AND must have weekend availability, Schedule is subject to change based on business needs · Previous experience working in a call center or help desk environment preferred · Experience in data entry or with an IT Retailer or Supplier (e.g., Best Buy, Geek Squad, Office Max) · Excellent communication and customer service skills · Knowledge of Windows and Office 365 · Knowledge of CSP and Microsoft Partner Center · Managing several priorities in an ever-changing environment · Plan, develop, and implement training on products and sales techniques · Strong verbal, written, and presentation skills · Reliable transportation to the office on weekdays · Any certifications such as A+ or MTA preferred French Speaking is a plus Skills · Must be organized and self-motivated · High energy personality · Ability to motivate team members to meet or exceed expectations through positive reinforcement · Goal oriented Responsibilities · Responsible for maintaining a professional relationship with clients · Proprietary troubleshooting techniques to resolve a customer’s technical issues · Deliver service and support to end-users via phone · Documenting call history for service events · Have a working knowledge of client processes Compensation · $16-$18/hr. Base on Experience and Qualifications · Paid time off · Comprehensive benefits including Health, Dental, Vision, Life Insurance, and 401(k) · Paid training and advancement opportunities Equal Opportunity Agilant Solutions, Inc is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need. Company DescriptionAgilant Solutions, Inc. () is an international provider of digital transformation and enterprise managed services. We leverage our extensive industry experience and IT best-practices for a simple reason; to empower our clients to become heroes in responding to competitive and business needs. It is our commitment to make them excel. Agilant provides a complete breadth of distributed IT solutions through our integrated practices.Agilant Solutions, Inc. () is an international provider of digital transformation and enterprise managed services. We leverage our extensive industry experience and IT best-practices for a simple reason; to empower our clients to become heroes in responding to competitive and business needs. It is our commitment to make them excel. Agilant provides a complete breadth of distributed IT solutions through our integrated practices.

Job Description Reporting to the Director of Contact Center Operations, the Telecommunications and Digital Technology Analyst is a member of the Operations team and will play a crucial role in enhancing the telephony and digital technology aspects of our call center operations. You will be responsible for troubleshooting technical issues, identifying opportunities for process and technology improvements, managing contact center UAT process and serving as a liaison between the call center and IT teams. Your expertise will ensure the seamless integration of technology solutions to optimize our customer interactions and overall operational efficiency. In this role you will ensure compatibility and efficiency by staying up to date with emerging telephony and digital technology trends. This position is based in our office in Naperville IL. Our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (generally T-TH in office and M & F remote) is required. Responsibilities include but are not limited to: • Collaborate with call center teams, IT, and NGCC (Salesforce) to identify and align telephony and digital technology needs with business goals, improving customer experience and operational efficiency., • Monitor and troubleshoot telephony systems, digital tools, and related technologies to ensure uninterrupted call center operations., • Serve as a SME for NGCC, proposing and implementing insight-led strategies to enhance customer experience, streamline processes, and drive efficiency., • Develop and maintain documentation for NGCC, telephony and digital technology processes, configurations, and troubleshooting procedures., • Stay up to date with industry trends and advancements in telephony and digital technology, proactively recommending relevant improvements to leadership., • Collaborate with IT teams to prioritize and implement system upgrades, integrations, and enhancements., • Participate in project planning and execution related to technology upgrades and deployments., • Oversee IVR design and continuous improvement, manage UAT processes for digital technology, NGCC and secure approvals for seamless deployments., • Contact Center POC for complex technical issues related to digital systems. Collaborate with IT teams or vendors to resolve issues promptly and minimize downtime., • Proficiency in change management principles to ensure smooth transitions when implementing new telephony and digital technologies., • 4 years’ experience working in areas such as Call Center, IT or digital technology in a fast-paced environment., • A track record of proven success in telephony systems administration and digital technology integration., • Proficiency in telecommunication protocols, VoIP, and a diverse array of digital collaboration tools., • Advanced troubleshooting and problem-solving skills to swiftly address technical challenges., • Excellent communication and collaboration capabilities to engage effectively with diverse teams., • Experience with various telephony systems and platforms., • Understanding in managing telephony and digital technology projects, from planning and implementation to ongoing optimization., • Proficiency in Microsoft O365, • Strong Excel skills required, • Working knowledge operating systems; i.e. Window, • Dealing with Ambiguity- Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things after moving on; can comfortably handle risk and uncertainty., • Priority Setting- Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus., • Functional / Technical Skills- Has the functional and technical knowledge and skills to do the job at a high level of accomplishment., • Problem Solving- Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers., • Business Acumen- Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace., • Decision Quality- Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions., • Verint Certification (preferred), • Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy., • Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage., • 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan., • Deferred Contribution Arrangement: 5.25% of employee annual income contributed to your retirement plan, yearly up to 7,875 dollars., • Generous Paid Time Off: Take the time you need to recharge and relax., • Education Assistance Program: Invest in your growth and development with our support., • FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses., • Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being., • Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource G

Job Description Are you a motivated professional with proven experience in a high-volume call center? Advantage Dealer Group is seeking an Experienced Call Center Representative (Business Development Representative) to join our expanding team. This role is ideal for candidates who excel at customer communication, lead management, and overcoming objections in a fast-paced environment. Key Responsibilities: * Handle inbound and outbound customer communications via phone, text, and email * Set, confirm, and follow up on sales and service appointments * Build strong customer relationships while maintaining a high level of professionalism * Log all interactions and updates accurately in our CRM system * Partner with sales and service teams to maximize conversion opportunities Qualifications: * Prior call center or BDC experience required (automotive industry experience a plus) * Strong skills in overcoming objections and closing on appointment commitments * Excellent communication skills, both verbal and written • Ability to manage high call volumes with a minimum of 125 outbound calls per day Ability to manage high call volumes while maintaining quality interactions * Organized, detail-oriented, and goal-driven * Positive, team-oriented attitude What We Offer: * Competitive pay plan with performance-based incentives * Full benefits package (medical, dental, vision, 401k) * Paid training and continuous career development * Opportunities for growth within the Advantage Dealer Group network Location: Advantage Dealer Group – Illinois Job Type: Full-Time

Job Description Overview BI is one of the leading technology companies in Boulder, Colorado and the largest provider of innovative electronic monitoring solutions in the United States. We excel at proving technological solutions to over 1,000 agencies nationwide and allowing those agencies to fulfill their missions without worrying about the technical complexities. Responsibilities Summary Communicates via inbound and outbound phone calls with various law enforcement agency staff members, parolees, and community-based organizations and individuals. Responds to call types based upon contractual requirements. Uses web-based computer system for tracking, information gathering and documentation of calls. Primary Duties and Responsibilities • Communicates via inbound and outbound telephone calls with various law enforcement agency staff members, parolees, and community-based organizations and individuals in order to provide appropriate and accurate responses to inquiries and prompt and accurate resolution of issues., • Responds to electronic monitoring (EM) and global positioning system (GPS) violations and alerts., • Accurately documents all calls and updates parolee records in appropriate web-based computer systems., • Escalates complaints and complex calls to management for follow up as necessary., • Assists agency personnel and field technicians with installs and de-installs of EM and GPS equipment, including troubleshooting of equipment issues, date entry related to install or de-install, and confirmation of install by phone., • Processes EM and GPS violations and alerts in a timely manner in compliance with contractual obligations., • Conducts hourly calls to Parolees on alert status. Performs accurate data entry to document results of calls., • Reviews and processes breathalyzer tests, • Responds to advanced troubleshooting calls for EM and GPS technical questions., • Performs other duties as assigned. Qualifications Minimum Requirements • High School Diploma or General Education Development (GED) certificate., • One (1) year of call center experience is preferred., • Successful completion of internal Correctional Specialist I certification after initial training period and annual recertification testing., • Ability to pass all pre-employment testing to include spelling, grammar and typing of at least thirty-five (35) words per minute., • Successful completion of customer background check., • Strong interpersonal skills., • Strong written and oral communication skills., • Ability to maintain the highest level of confidentiality., • Proficient computer skills, including, but not limited to, Microsoft Word and Excel., • Strong ability to diagnose, analyze, troubleshoot and resolve technical issues., • Must be self-motivated with the ability to work independently., • Ability to work in a multi-task environment and prioritize tasks appropriately., • Ability to meet contractual deadlines., • Ability to quickly develop knowledge of all programs systems and procedures to perform job effectively., • Ability to maintain professionalism when dealing with upset or escalated calls, • Ability to develop knowledge and understanding of, and compliance with Company policies and procedures., • Bi-lingual (Spanish) a plus., • Typical office environment. May be requested to provide coverage after regularly scheduled work hours, • Use of standard office equipment such as copier, computer, keyboard, telephone, fax and mobile devices., • Close vision and the ability to identify and distinguish colors in order to decipher color-codes on software applications, • Repetitive use of hands and arms working with computer keyboard, telephone and other mobile devices, such as an iPad.