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Job DescriptionDescription: POSITION SUMMARY: The Customer Care Specialist is a full-time position responsible for ensuring the delivery of a high-quality experience for all first point of contact customer inquiries. This position will ensure that the day-to-day operations proceed efficiently to deliver exceptional customer experience. Responsibilities include first-stop customer service via phone calls, emails, and cases; managing the on-site retail experience within the service center; approaching each customer with a relational mindset and a goal to meet their needs. Customer Care Specialists work collaboratively with other members of the staff team toward achieving the council’s strategic vision, short- and long-term plans, and project work. Additional duties as assigned. This is not a hybrid/remote position and will require five days a week in office presence. Essential Duties & Responsibilities • Customer Service + Database Management, • Provide a positive and friendly customer experience for all stakeholders, in person, by phone, emails., • Supports through the case management module in Salesforce membership database., • Answer incoming calls/requests; engage in problem-solving and providing solutions; manage and effectively respond appropriately to all inquiries including but not limited to email, phone, chat and walk-in customers and follow a script when needed., • Maintain data integrity of customer database by entering information accurately and quickly, striving to resolve (“close”) customer cases in a timely manner., • Contact customers, resolve customer issues, and provide service support to other departments in the Council., • Retail, • Maintain a customer-centric environment in public areas of council facilities, including greeting guests when covering the front desk., • Lead the on-site retail experience including working with customers in merchandise sales, managing location inventory with support of on-site staff, and overseeing use of service center space., • Product Program Support, • Provide ongoing support to the product sales team during Girl Scout Fall Product and Cookie Sale seasons., • Manage product sale inventory and assist with inventory transfers as requested., • Performs other duties as necessary or assigned., • Ensure all girls and adults feel welcome by delivering the Girl Scout message of diversity, equity, inclusion, and belonging to all communities. Requirements: Education and Experience: • Associate’s degree or higher or equivalent experience with four years of directly related work experience., • Ability to take initiative, to organize and implement a multi-faceted workload with minimum supervision and function well as a member of a team., • Understanding of general financial/administrative practices; computer literate with familiarity with word processing, spreadsheets and database management preferred., • Ability to prioritize work, train, and delegate to others., • Comfortability with platforms including Microsoft Suite, Looker, Salesforce preferred, but not required. We welcome any willingness to learn!, • Bi-lingual (Spanish and English) a plus, but not required., • On occasion, be able to work a flexible schedule including evenings and weekends. The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must be able to withstand: • Prolonged periods sitting at a desk and working on a computer., • Operate office equipment manually., • Physical ability to lift, carry, set up work-related supplies and/or equipment weighing at least 30 lbs., • Requires corrected vision and hearing to normal range., • Provide own method of transportation, maintain valid driver’s license with appropriate insurance., • Compensation – GSKWR prides itself on competitive non-profit pay. Regular opportunities for both cost of living and merit-based raises after first year of employment., • Employer Sponsored Benefits - GSKWR participates in medical, dental, and vision healthcare plans. Other benefits: 403b retirement savings option, life insurance, etc. Open Enrollment period includes thorough education on benefits programs annually., • Time Off - GSKWR prioritizes the mental, emotional, and physical health of our employees; proven through our generous PTO and Sick Time offerings. PTO hours are increased at regular intervals based on employee tenure., • Professional Development Opportunities – Girl Scouts is a leadership development organization that prioritizes and believes in the professional and personal growth of all members, including staff., • Continuous learning encouraged: training, enrichments, certifications, education, networking opportunities, cross-training, and more.

Engaging with customers via chat and encouraging them to place an order. You can close the sale directly on the chat and by sending an invoice using the company's system. This position is fully remote, and all you need is a strong internet connection and a phone or a laptop to be able to chat with c

This role requires the ability to work lawfully in the U.Do you enjoy connecting people to reliable telecommunication services while engaging directly with your community? As an Outside Sales Representative at Spectrum, you will represent our trusted products through face-to-face interactions with p

Engaging with customers via chat and encouraging them to place an order. You can close the sale directly on the chat and by sending an invoice using the company's system. This position is fully remote, and all you need is a strong internet connection and a phone or a laptop to be able to chat with c

This role requires the ability to work lawfully in the U.Sells products and services to customers in assigned non-bulk multi-dwelling units (MDU) areas/properties with 20+ doors through door-to-door solicitation, lobby events, and by building strong relationships with property managers.Major Duties

There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm.

There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm.

We're currently looking for individuals across the country to take part in remote paid market research, including online focus groups, product trials, and consumer studies.Earn up to $750 a week in your free time by providing feedback on everyday products and services.If you're comfortable sharing y

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We're currently looking for individuals across the country to take part in remote paid research, including remote focus groups, product trials, and consumer studies.Earn up to $750 a week in your free time by providing feedback on everyday products and services.If you're comfortable sharing your opi

DOE / Health-Dental-Vision-Life-FSA-HSA / 401(k) plan - As a Call Center Representative, you will: Assist customers with inquiries and concerns through multiple communication channels including phone, email, and chat; Provide exceptional customer service by actively listening, empathizing, and findi

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We're currently looking for individuals across the country to take part in remote paid market research, including online focus groups, product trials, and consumer studies.Earn up to $750 a week in your free time by providing feedback on everyday products and services.If you're comfortable sharing y

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