General Manager - Hospitality & Events
hace 24 días
Pleasanton
Job Description General Manager – Hospitality & Events Location: Pleasanton, CA Compensation: $125,000–$150,000 + full benefits Schedule: Wednesday–Sunday, strong weekend presence required About the Company: Our client is a woman-founded, family-run business redefining the catering and events space by delivering restaurant-quality experiences at scale. With 350+ events annually and a reputation for excellence, they combine elevated cuisine, thoughtful service, and operational precision. Their team is collaborative, nimble, and committed to raising the bar. The Opportunity: We are seeking a high-level General Manager to lead and oversee daily operations across three core departments: Banquet, Culinary, and Property. This is a field-based, hands-on leadership role designed for someone who thrives in the action, not behind a desk. You’ll train and coach in real time, drive operational excellence, and ensure each department operates in sync with their high standards. What You’ll Be Doing: Operations Leadership • Oversee daily operations with seven direct reports across three departments, • Lead BEO/Ops meetings and create feedback loops for team growth, • Maintain compliance, safety, and quality standards, • Collaborate with HR on staffing forecasts and personnel matters, • Manage equipment needs, order supplies, and maintain inventory pars, • Build and implement SOPs to drive efficiency and consistency Culinary Oversight • Ensure food quality, consistency, and kitchen cleanliness, • Manage scheduling, inventory, purchasing, and cost controls, • Lead department innovation and pricing discussions, • Support team development and structure refinement Banquet Oversight • Oversee training, hospitality standards, and communication for server staff, • Review captain paperwork, bar logs, and office day usage, • Manage labor assignments and scheduling strategy Property Oversight • Conduct walkthroughs to ensure safety, compliance, and visual standards, • Oversee landscaping, inventory, and aesthetic maintenance, • Manage cost controls and property upkeep What We’re Looking For: • Proven experience in hospitality, events, or restaurant operations leadership, • Hands-on trainer and coach with strong team-building instincts, • Skilled in SOP development, documentation, and operational execution, • Detail-oriented and organized, with excellent time and project management, • High emotional intelligence with a service-first, ego-free leadership style, • Comfortable with vendor negotiations, HR coaching, and performance management, • Strong understanding of inventory systems, purchasing, and expense management, • Proficient in Excel and professional communication (memos, checklists, reports), • Assertive, kind, and confident, able to hold high standards while building trust