Director of Sales
7 days ago
Cary
Job Description "At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work." Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively The Sales Director, Installed Base Accounts is responsible for driving revenue growth, retention, and customer expansion within the company’s existing customer base. This role leads a team of account managers focused on renewals, cross-sell, upsell, and long-term account development across mid-market and enterprise customers. This leader partners closely with Sales, Customer Success, Product, and Revenue Operations to maximize customer lifetime value and ensure high renewal rates. Key Responsibilities: Revenue & Retention • Own renewal, expansion, and churn metrics for the installed customer base, • Drive cross-sell and upsell initiatives across product lines, • Build account growth plans for high-value customers, • Lead, coach, and develop Installed Base Account Managers, • Establish quota and performance targets, • Conduct pipeline and renewal reviews, • Develop account segmentation strategy (enterprise, mid-market, SMB), • Identify whitespace opportunities within accounts, • Build executive relationships at customer organizations, • Partner with Customer Success to improve adoption and retention, • Escalate and resolve renewal risks, • Monitor NPS and customer health metrics, • Work with Product Marketing on expansion campaigns, • Align with Sales on new logos vs installed base strategy, • Coordinate with RevOps on forecasting, compensation, and reporting Qualifications • 5–8+ years in account management, sales, or customer success in SaaS or enterprise software, • 2+ years of people management experience, • Proven track record of meeting or exceeding renewal and expansion quotas, • Experience managing complex enterprise accounts, • Strong forecasting and CRM discipline (e.g., Salesforce or similar), • Subscription and recurring revenue models, • Multi-product or platform sales, • Experience with mid-market or enterprise clients You may also have seen from our recent posts that we are excited to begin sharing our new company name – Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work." Equal Opportunities As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation. If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team. Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don’t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you! To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV’s from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes. #LI-Hybrid