Buscar empleo: 350 ofertas de trabajo de csr remote en Estados Unidos (abril 2025)

Customer Service Representative (CSR) (Remote)

Join our world-class customer support team as a remote representative and help shape exceptional customer experiences. In this role, you'll be the voice of our company, assisting clients with our payment processing solutions while working from the comfort of your home. We're seeking empathetic problem-solvers who can turn customer challenges into success stories. This position offers comprehensive training, career growth opportunities, and the chance to work with cutting-edge payment technologies while maintaining a healthy work-life balance. Requirements: 1+ years of customer service experience in a technical environment Excellent communication and problem-solving skills Experience with CRM software and ticketing systems Strong ability to work independently while maintaining team collaboration Knowledge of payment processing systems is a plus Bachelor's degree preferred but not required Ability to work in a fast-paced environment Strong multitasking and organizational skills Key Responsibilities: Handle customer inquiries via phone, email, and chat with professionalism Troubleshoot complex payment processing issues efficiently Document and track customer interactions in our CRM system Escalate complex issues to appropriate teams while ensuring follow-through Provide feedback for product and service improvements Maintain high customer satisfaction ratings Participate in team meetings and training sessions Create and update support documentation as needed Benefits: Competitive salary with regular performance reviews Comprehensive health, dental, and vision insurance 401(k) with generous company match Unlimited paid time off policy Flexible remote work schedule Regular team building events Career advancement opportunities

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Xanadu Ranch GetAway

Remote Customer Service Representative (CSR)

Key Responsibilities: Greet guests warmly and assist with check-in/check-out procedures. Handle reservations via phone, email, and online booking systems. Respond to guest inquiries about accommodations, amenities, and local attractions. Address and resolve guest concerns or complaints in a professional and timely manner. Maintain accurate records of bookings, payments, and special requests. Provide recommendations for activities, dining, and experiences at and around the ranch. Assist in coordinating special events or guest packages as needed. Work closely with housekeeping and maintenance teams to ensure guest satisfaction. Follow company policies and procedures to uphold high service standards. Required Skills & Qualifications: Previous experience in customer service, hospitality, or a similar role preferred. Strong verbal and written communication skills. Proficiency in reservation systems and basic computer applications. Ability to multitask and stay organized in a fast-paced environment. Friendly, patient, and problem-solving attitude. Knowledge of local attractions and outdoor activities is a plus. Work Environment & Benefits: Flexible scheduling, including weekends and holidays. Competitive salary with potential for bonuses or tips. Employee discounts on accommodations and activities. Growth opportunities within the hospitality industry.

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New York University

Customer Service Representative (CSR)

A Customer Service Representative (CSR) is responsible for interacting with customers to address their needs, answer questions, resolve issues, and provide product or service support. The role is pivotal in maintaining a positive relationship between the company and its customers, ensuring customer satisfaction and loyalty. Below is a detailed description of the responsibilities, skills, and qualifications for a typical Customer Service Rep The Customer Service Representative will serve as the primary point of contact for customers, handling inquiries, resolving complaints, processing orders, and providing product or service information. The role involves clear communication, problem-solving, and maintaining a high standard of customer care to enhance customer satisfaction. Key Responsibilities: - Respond to customer inquiries via phone, email, live chat, or social media channels in a timely and professional manner. - Provide accurate information about products, services, and policies to customers. - Address and resolve customer complaints effectively and empathetically, aiming for a first-call resolution. - Assist customers with order placements, tracking, modifications, returns, and refunds. - Maintain detailed records of customer interactions, transactions, comments, and complaints. - Collaborate with other teams (e.g., sales, technical support, and management) to address complex customer needs. - Identify opportunities to improve service processes and contribute to customer experience enhancements. - Meet or exceed key performance indicators (KPIs) such as response time, customer satisfaction scores, and issue resolution rate. - Stay informed about product updates, company policies, and industry trends to provide accurate and helpful assistance. Skills and Qualifications: - Communication Skills: Excellent verbal and written communication abilities to convey information clearly and interact effectively with customers. - Problem-Solving: Ability to identify issues, think critically, and provide solutions in a timely manner. - Empathy and Patience: Strong interpersonal skills to handle customer concerns with understanding and composure. - Attention to Detail: Accurately document interactions and handle customer accounts with a high degree of accuracy. - Multitasking: Capability to manage multiple customer requests simultaneously while maintaining quality service. - Technical Proficiency: Comfort with using customer service software, databases, and Microsoft Office or other related tools. - Time Management: Efficiently manage time to meet deadlines and performance metrics. - Adaptability: Ability to adjust to changes in customer needs, company policies, or technology. Education and Experience: - High school diploma or equivalent; associate or bachelor’s degree preferred. - Prior experience in customer service, sales, or related roles is advantageous but not always required. - Knowledge of CRM (Customer Relationship Management) software is a plus. - Work Environment: Customer Service Representatives may work in various settings, such as call centers, retail environments, or from home as remote agents. The role often involves sitting for extended periods, using a computer, and having direct communication with customers through various channels. Career Path: With experience, a Customer Service Representative may advance to roles such as Customer Service Manager, Team Lead, Account Manager, or even positions in sales or marketing. Compensation and Benefits: Compensation can vary based on experience, location, and company, but typically includes a competitive salary, benefits such as health insurance, paid time off, and potential performance bonuses

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Innovative Air Solutions

Customer Service Representative (CSR)

We are seeking a motivated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional support and assistance while embodying our company’s values of service, integrity, and excellence. Key Responsibilities: Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Provide accurate information regarding our services, products, and company policies. Handle customer complaints and concerns with empathy, aiming for resolution and customer satisfaction. Maintain detailed records of customer interactions and transactions in our CRM system. Collaborate with other departments to ensure customer needs are met effectively. Assist in the development of customer service policies and procedures to enhance service quality. Stay updated on product knowledge and industry trends to provide informed assistance. Participate in team meetings and training sessions to improve skills and service delivery. Qualifications: High school diploma or equivalent; additional education or certifications in customer service is a plus. Previous experience in a customer service role preferred. Strong verbal and written communication skills. Excellent problem-solving abilities and attention to detail. Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Proficient in using computers and customer service software (experience with [insert specific software if applicable] is a plus). A positive attitude and a passion for helping others. What We Offer: Competitive salary and benefits package. Opportunities for professional growth and development. A supportive and collaborative work environment. remote work options, flexible hours, etc.

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