Bilingual Receptionist
12 days ago
Tewksbury
Job Description BCforward is currently seeking a highly motivated Bilingual Receptionist for an opportunity in Tewksbury, MA 01876! Position Title: Bilingual Receptionist Location: Tewksbury, MA 01876 Anticipated Start Date: ASAP Please note this is the target date and it is subject to change. BCforward will send official notice ahead of a confirmed start date. Expected Duration: 6+ Months with the possibility of extension Job Type: Onsite Pay Range: $18.00/hr.- $18.89/hr. Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.). Job Description: We are seeking a Bilingual Receptionist to join our dynamic team. The ideal candidate will have strong experience in front-desk operations, records management, and Microsoft Word and Excel and a proven ability to deliver timely, accurate administrative support while providing professional customer service in English and Spanish. Responsibilities: · Greet and assist office visitors in accordance with established procedures. · Answer and route telephone calls, provide routine information on agency services, and redirect as needed. · Receive, open, date-stamp, investigate, assign, and distribute incoming mail, messages, and packages. · Prepare and mail outgoing correspondence and parcels. · Prepare standardized forms, letters, and documents per procedures using Word and Excel. · Scan documents into the Captiva system and index by envelope category, document category, and document type. · File and retrieve records and materials per a prescribed classification system. · Search and retrieve information from computer systems to respond to inquiries or requests. · Post information to logs, spreadsheets, records, and systems according to procedures. · Operate and, when required, instruct others on office equipment such as copiers, postage meters, fax machines, printers, mail openers, telephones, and TTY equipment. · Review forms, applications, and correspondence for accuracy and completeness. · Provide information on meetings, schedules, appointments, and cancellations in writing or verbally. · Submit requisitions and maintain supply standards and inventory. · Compile data for office and agency reports and provide intra- and inter-office communications via email. · Perform computer functions to create letters, emails, spreadsheets, charts, lists, and memoranda. · Maintain and update daily activity logs to support workflow control and task tracking. · Assist with production schedules, performance standards, quality controls, methods, and procedures for clerical operations. · Coordinate leave, breaks, lunches, coverage times, and duty hours to ensure proper coverage. · Work collaboratively in a team setting with shared ownership of assigned tasks. · Perform other related duties as assigned. Required Skills & Qualifications: · Fluency in English and Spanish with clear verbal and written communication. · Proficiency with Microsoft Word and Excel; ability to create and update documents and spreadsheets. · Experience with records management, filing systems, and document scanning/indexing (e.g., Captiva). · Ability to operate standard office equipment and follow established procedures. · Strong attention to detail and accuracy with names, numbers, codes, and symbols. · Effective interpersonal skills and the ability to handle a fast-paced, front-facing environment with tact. · Ability to lift at least 35 pounds as needed. · Experience level: 3+ years of office work or an equivalent combination per substitutions below. Preferred Skills: · Prior experience as an administrative assistant or receptionist. · Familiarity with agency forms, telephone procedures, and internal communication protocols. Company DescriptionAbout BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer.About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.