Human Resources Account Manager
1 day ago
Sunrise
Job Description AlphaStaffHCM™ is seeking a Human Resources Account Manager to serve as the day-to-day point of contact for assigned clients, managing end-to-end HR services and ensuring high-quality delivery of Human Capital Management solutions. The role focuses on client relationship management, HR advisory, compliance, and strategic workforce support to help clients optimize their human resources functions. Responsibilities: The primary responsibilities of the role include, but are not limited to: • Act as the main HR day-to-day contact for assigned client accounts., • Coach the client on HR best practices and hold regular review meetings to build and maintain strong long-term client relationships, • Provide compliance advise with federal, state, and local regulatory and statutory requirements by staying up to date with existing and new legislation and advising clients of needed actions., • Prepare HR reports, dashboards, and workforce analytics through insights on HR metrics., • Assist clients with the development and implementation of company policies and procedures., • Provide subject matter expertise, guidance, and counsel to clients for leave of absence regulatory compliance, eligibility, and reporting requirements, including FMLA, ADA, state leaves, disability leaves, etc., • Assist clients with vendor management for HR programs such as background and drug screening, job postings, applicant tracking system, salary surveys, and HRIS, including electronic onboarding., • Maintain detailed documentation of client interactions, initiatives, and compliance guidance within internal systems., • Support client retention and satisfaction through proactive engagement, solution-oriented problem solving, and consistent relationship management., • Work on various account management activities with other AlphaStaffHCM™ departments on HR functions such as contract negotiations, price adjustments, open enrollment of employee benefits, workers' compensation, etc., • Conduct annual HR Assessments for clients and meet with clients monthly or quarterly based on their needs to assess HR needs and service satisfaction., • Develop state and federally-compliant employee handbooks., • Support employee training initiatives., • Identify opportunities for upselling additional HCM services., • Continually update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal and professional networks, and participating in professional organizations. Qualifications: Education & Experience • Bachelor’s degree., • PHR/SPHR or SHRM-CP/SHRM-SCP a plus., • Minimum of 5 years of progressive leadership experience in Human Resources., • Minimum of 2 years’ experience with multiple Human Capital Management (HCM) systems (i.e., HR Technologies)., • Computer/tech savvy, including proficiency in Outlook, Word, PowerPoint, Excel, and other cloud-based apps, including HRIS, CRM, ATS, Talent Management, Performance Management, Document Management (e.g., SharePoint, Dropbox, Drive), Social Media Platforms, and Chat and Video Platforms (e.g., Teams, Zoom, Slack)., • Spanish language proficiency preferred. Location: Preferred local Sunrise, FL Skills & Competencies • Demonstrated commitment to delivering exceptional customer service., • Strong planning, organizational, communication, and follow-up skills., • Strong knowledge of labor laws and HR compliance (multistate a plus)., • High learning agility with the ability to adapt quickly to new systems, environments, and situations., • Strategic thinker with the ability to troubleshoot HCM-related issues and present clear, effective solutions to clients across diverse business environments., • Experience with public speaking or presenting, including facilitating group trainings in‑person or via webinar., • Comfortable operating in fast-paced, evolving situations with incomplete information; able to prioritize effectively and provide clear direction despite uncertainty., • Willingness and ability to travel as required based on client location., • Ability to maintain a quiet, professional home office environment suitable for client meetings and virtual presentations. Work Environment This position is primarily office-based, with work performed on a computer in either a corporate office or a remote home office setting. The role may require using telephones, participating in virtual or in-person meetings, attending company events, and completing training sessions. The environment is designed to be accessible and inclusive, and reasonable accommodations will be provided as needed to support individuals with disabilities. What We Offer We are proud to provide a comprehensive and competitive total rewards package designed to support your health, financial security, and overall well‑being. Highlights include: Competitive Compensation • salary package aligned with experience and market standards. Robust Benefits Package • Medical Insurance: More than 80% employer‑covered for employees and approximately 56–66% employer‑covered for dependents (varies by United Healthcare plan)., • Dental & Vision Coverage, • Long‑Term Disability: 100% employer‑paid, • Supplemental Insurance Options, • HSA & FSA Eligibility:, • Includes a $1,000 employer HSA contribution for eligible plans, • Pet Insurance, • Legal Discount Plan, • And more Retirement Benefits • 401(k) plan with company contribution Wellness & Work-Life Support Your holistic well‑being matters to us. We offer: • A year‑round wellness event calendar, • Wellness challenges, • Employee Assistance Program (EAP) for confidential support, • Employee discount program, • A culture that encourages balance and personal wellness Paid Time Off • Generous PTO, • Paid holidays, • Floating holiday, • Volunteer time off, empowering you to give back Company Overview: Since 1997, AlphaStaffHCM™ has delivered HR outsourcing solutions to thousands of small and medium-sized businesses across the country, as well as some large organizations. AlphaStaffHCM™ is majority-owned by its management team, giving it the freedom to invest in its employees and client relationships to drive long-term value. With a dynamic, adaptable approach, we continually find the best solutions to meet our clients’ needs. We help our clients improve talent management, compliance, employee benefits, and HR technology by creating tailored solutions. Our experienced leadership team comprises thought leaders in the human capital management and insurance sectors. We are constantly looking for “athletes” – driven and passionate individuals, to join our dynamic team. Our company culture emphasizes diversity and a collaborative environment where everyone’s opinion is valued. As a team, we have one mission: to create Raving Fans with every interaction as we help our clients solve day-to-day human capital challenges better, faster, and smarter. Disclaimers: AlphaStaff, Inc. is an Equal Employment Opportunity (EEO) employer and does not discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), past or present military service, disability, genetic information, or any other basis protected by applicable federal, state, or local laws. AlphaStaff, Inc. also prohibits harassment of applicants or employees based on any of these protected categories. To help ensure a safe, healthy, and productive work environment for our employees and others, to protect company property, and to ensure efficient operations, AlphaStaff, Inc. has adopted a policy of maintaining a workplace free of drugs and alcohol. Employees and applicants may be requested to submit to drug and alcohol testing in accordance with applicable law. AlphaStaff, Inc. complies with the Family and Medical Leave Act (FMLA) and provides eligible employees with leave as required by law. AlphaStaff, Inc. also adheres to the Employee Polygraph Protection Act (EPPA), which prohibits polygraph or lie detector testing of employees except where permitted by law. This job posting is a corporate role within AlphaStafHCMf’s internal team and is not associated with client-facing staffing services but is intended for hiring within our internal operations. 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