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Job DescriptionSenior Help Desk Technician IIEmployment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Backup/Restoration admin/support- File Server support- User Account/Mailbox administration- Software/Hardware installation- Handheld device installation/troubleshooting/support- Remote User setup/support/troubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheets/databases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions Qualifications:- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: - ITIL Foundations certification - Change Management experience - Active DOD clearance of Level 6 Public Trust or above Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package:- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description FusionTek is a Managed Service Provider with offices in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. We’re a tight-knit team of friendly, intelligent people focused on IT infrastructure management for small- to mid-sized businesses since 2007. We’re also rapidly growing and are looking for top-tier candidates who share our four core values: • We are team players, collectively working towards a common goal., • We work each day with a growth mindset focused on the success of our coworkers, clients, and the company., • We do the right thing with an honest and transparent approach that always puts our clients first. As a Remote Help Desk Technician, you will leverage your expertise in desktop operating systems and commitment to providing outstanding service to support our clients. Your daily responsibilities will include troubleshooting Windows 10 / 11 and MacOS, working with Office 365, and managing user accounts in Active Directory. Excellent communication skills are crucial, as you will often be translating technical concepts to non-technical users. If you’re motivated to help end users resolve their technology challenges while expanding your own knowledge in the process, this position is for you. Here’s what you’ll be doing: • You’ll provide remote desktop and laptop support, addressing break/fix issues, application installations, and configuration of user settings. You'll also be involved in the security side of things, where you'll be tasked with investigating and remediating malware alerts and helping users enroll in MFA., • You’ll diligently document, track, and escalate tickets through our ticketing system and keep our documentation platform current., • You’ll collaborate with a talented team to deliver exceptional service to our clients, all from the comfort of your remote workspace. Requirements • Minimum of 2 years of professional IT support experience, • Applicants must reside in the Tampa, FL vicinity., • Preferred experience in an MSP/MSSP environment., • Working knowledge of Windows 10, 11, and MacOS, • Working knowledge of the Microsoft 365 office suite, • Knowledge of Office 365 cloud services is a plus, • Knowledge of Azure and/or AWS is a plus, • Strong time management skills are essential for success, • Excellent verbal and written communication skills are required, • A+ and/or Network+ certifications are preferred, • Experience in a ticketing system is preferred; familiarity with Autotask is a significant advantage, • Ability to lift and carry equipment up to 50 pounds At FusionTek, we truly believe that our people are our most valuable asset, which is why we're excited to provide: • Hourly range - $25 to $30/hour, • Competitive pay with quarterly bonus eligibility, • 90% of your medical/dental/vision insurance paid by the company, • 401(k) plan with 4% company matching and immediate vesting, • Paid holidays and 17 days of PTO in year one, • Educational reimbursement for certification tests and company supplied training resources, • Monthly cell phone stipend, • Fun team events

Job Description Gulfeagle Supply is a family-owned business with over 100+ locations nationwide. We are a full line distributor of residential and commercial roofing and building products. Gulfeagle Supply specializes in servicing the professional contractor while also providing a variety of products and services to the homeowner, building owner, architect and general contractor. We take pride in delivering the highest quality and best value to our customers and we would be pleased to make you part of the mission. Here at Gulfeagle we are "Building a Career for YOU" IT Support Specialist JOB SUMMARY: The IT Systems Support Specialist will work as part of a team to support end-user Information Technology needs. This position provides support for our users across the enterprise, resolving requests while meeting customer satisfaction and continuous service delivery demands. This position will act as the first level contact for support of end user laptops, desktops, servers, network infrastructure, mobile devises and applications. ESSENTIAL FUNCTIONS: 1. Maintain detailed and up-to-date licenses and hardware/software inventory, 2. Laptop/desktop Deployments and Break/Fix, 3. Printer / Fax Deployments and Break/Fix, 4. IT Equipment and Supplies Procurement, 5. Hardware/Software installs and upgrades, 6. Patch Management, 7. User Support and Training, 8. Perform Preventive Maintenance, 9. LAN/Network Support, 10. Active Directory support, 11. iPhone/ Android wireless devices deployment and support, 12. Windows 10 Enterprise- Microsoft Application Support, 13. RingCentral VOIP System Support, 14. Antivirus Management and Support JOB QUALIFICATIONS: Well organized person with strong administrative and good interpersonal skills. A person who is very dependable, and who can work independently. Education and Experience: 1. High School degree or equivalent required; Associate's Degree preferred, 2. Minimum of three (3) years’ experience in a support role, 3. A+, Network +, and/or Microsoft Specialist certifications preferred Knowledge, Skills, and Abilities: 1. 3+ years of Windows Desktop and Server Support, 2. 2-3 years of Active Directory and infrastructure support, 3. 2-3 years of Asterisk Support (Free PBX Preferred), 4. E-Fax Knowledge, 5. Cloud Based environment experience Gulfeagle Benefit Package: • 401(K) Retirement Plan including Employer Match, • PTO and Paid Holidays, • Health Insurance - Medical, Dental & Vision, • Life, AD&D, Short & Long-Term Disability, • Health &Wellness Programs, • Flexible Spending Accounts, • Health Savings Accounts, • Employee Discount Programs, • and more! This Job Summary indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties as requested. Gulfeagle Supply is an Equal Opportunity Employer. We do not discriminate based on age race, gender color, religion, national origin, disability marital status, veteran status, sexual orientation, gender identity, or other characteristics protected under federal, state, or local law. All duties and responsibilities are essential job functions and requirements and are subjected to possible modifications to reasonably accommodate individuals with disabilities. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace Company DescriptionGulfeagle Supply is a family owned distributor of residential/commercial roofing & building products with over 75 locations nationwide. Are you looking for a career opportunity with a growing company? Look no further!Gulfeagle Supply is a family owned distributor of residential/commercial roofing & building products with over 75 locations nationwide. Are you looking for a career opportunity with a growing company? Look no further!

Job Description Second Avenue is the premier platform for enabling institutions to deploy meaningful capital into single-deeded residential assets (SFR) while retaining control and valuable lines of sight into their investments over time. Second Avenue’s proprietary technology and exclusive relationships have allowed it to bring scale to scattered single-family investment homes, a strategy that was previously untenable as an institutional asset class. The Company provides all aspects of sourcing, acquisition, and property management services for its clients. We offer a positive culture and professional work environment. Please visit our website for additional background on our business platform – Job Summary We are seeking a skilled IT System Specialist to join our dynamic team. The ideal candidate will provide comprehensive technical support, manage core IT systems, and ensure smooth operations of our technology infrastructure. Duties and Responsibilities • Handling level 1 and level 2 technical issues., • Utilizes help-desk ticketing system to maintain and update user request, ensuring timely responses., • Create and maintain user access for core IT systems including Microsoft Entra, and Microsoft 365., • Deploy and manage Windows 11 clients utilizing Microsoft Autopilot deployment to streamline device provisioning., • Installing hardware and providing office tech support., • Install / Troubleshoot Microsoft Office suite, Antivirus software, and Anti-spam tools., • Provide Deskside support and guidance to end-users, ensuring optimal system utilization., • Communicate system outages and key IT service availability issues to users and management., • Maintain strict data confidentiality while fostering a positive team environment., • Execute ad-hoc projects and additional duties as assigned by management. Qualifications • Strong knowledge of operating systems (Windows Server, Linux, macOS) and virtualization platforms (VMware, Hyper-V)., • Proficiency in managing Active Directory, DNS, DHCP, and other essential network services., • Solid understanding of networking protocols (TCP/IP, VPNs, VLANs, etc.) and network hardware (routers, switches, firewalls)., • Expertise in managing and securing firewalls, routers, and other network security devices. Education and Experience • Minimum 4+ years of work experience as a Desktop Support (Hardware and Software)., • Relevant certifications such as A+ Certification is preferred but not required., • Experience with Administrating Microsoft SharePoint, Exchange, Entra and Intune, • Strong problem-solving and communication abilities., • Experience with Help Desk tools such as TeamViewer, and Ticketing systems., • Basic experience with Microsoft Power Automate is a plus., • Although rare, but willingness for after-hours support., • Proficient in soft skills and with a strong customer service focus. Job Competencies • Sense of urgency and desire to render excellent customer service., • Solid ability to manage processes and to effectively review reports and take appropriate action relative to findings., • Ability to organize workload, to prioritize activities and follow-up appropriately., • Attention to detail and ability to communicate verbally and in writing Benefits • Medical, Dental and Vision Insurance, Employer Paid Short-Term/Long-Term Disability and Life AD&D Insurance, 401k, PTO, and Paid Holidays. NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned. Second Avenue is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.