105 Best de duty manager Jobs in Pittsburgh, Pennsylvania (enero 2026) - page 2

Front End Supervisor - Starting Wage $21.03

hace 20 días

Pittsburgh

Job DescriptionDescription: Purpose To ensure prompt, friendly, courteous customer service and smooth, consistent, store-wide operations during designated shifts by providing supervision and direction to EEFC employees on duty. Responsibilities I. General • Follow the Core Values as defined by EEFC’s Core Value statement., • Provide exemplary customer service to both customers and staff., • Accurately communicate what the Co-op is and the process for becoming a member., • Familiarity with store layout, products, and services., • Familiarity and understanding of emergency procedures., • Stay up to date with current storewide and departmental communications, policies, notices, and logs., • Abide by Co-op policies as delineated in the Employee Handbook., • Perform floor monitoring duties as directed by managers., • Oversee department staff members and direct as needed., • Assist the manager with training and evaluating., • Maintain confidentiality., • Troubleshoot equipment breakdowns using established departmental procedures., • Model a superior and professional work ethic by following/upholding policies consistently as outlined in the Employee Handbook and the Supervisor’s Code of Conduct., • Make judgment calls as necessary to assure the welfare of customers, the staff and the store., • Share customer feedback with appropriate department managers., • Monitor store to ensure customers are receiving assistance where needed., • Answer customer questions and complaints or refer to appropriate staff., • Issue refunds to customers for returned items and properly dispose of returns., • Thorough understanding of cashier job description and position. Fill in as a cashier as schedule requires., • Front and face or stock "hot spots" during shift as needed., • Clean up spills. Keep store in clean, orderly condition during shift., • Condition displays and assist with merchandising in all departments., • Organize and oversee the storewide floor monitoring process., • Perform hourly floor walks to ensure the safety of the business., • Maintain awareness of total floor staffing and assign tasks where required., • Take responsibility for customer and staff emergencies and injuries, and conduct incident reporting according to procedure., • Take responsibility for shoplifters, disorderly customers, or other disruptive activities with appropriate action as outlined in policy or by management., • Operate, capture, record, and transfer information for the store security system., • Must enjoy interacting with and serving the public., • Must have a friendly and outgoing personality and a positive attitude., • Retail or other experience serving the public., • Ability to handle multiple demands and stay calm., • Professional appearance and behavior., • Accuracy and attention to detail., • Ability to handle multiple demands and stay calm., • The ability to learn the computer Point of Sale system on the register., • The ability to be reliable for regular scheduled shift work., • Willingness to work weekends and holidays., • Excellent communication skills., • Organized and methodical in action., • Excellent trouble shooting skills. Logical problem solving skills., • Conflict resolution skills., • Ability to successfully master the varied and numerous tasks of the Cashier and Customer Service Representative positions., • Familiarity with natural foods and co-op's information resources., • At least 2 years customer service experience., • Demonstrated leadership potential, including the ability to take lead responsibility for the store while working., • Basic proficiency in Microsoft Word, Excel, Access and internet research skills., • General mobility requirements include the ability to: stand or sit for several hours at a time; lift up to 25 lbs.; twist, turn, squat, and bend; do repetitive motions; visually read fine print; visually read a computer screen for long periods of time. Desired Skills and Qualifications: • At least 5 years customer service experience., • At least 2 years managerial experience., • Previous cash handling experience., • Conflict resolution training and certification.

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