Information Technology Support Specialist I
8 hours ago
Tallahassee
Salary : $47,549.83 Annually Location : Tallahassee, FL Job Type: Full-Time Job Number: ITSS1-01 Department: Department of Member and Business Services Division: Information Technology Opening Date: 05/06/2026 Closing Date: 5/20/2026 5:00 PM Eastern General Description of Duties The IT Support Specialist I performs technical support to resolve basic level work problems. Work is performed under general direction of the IT Support Specialist Supervisor with minimal latitude for individual and team initiative. Primary duties include installing and maintaining hardware, software, systems and specialty equipment in a secure CJIS environment. The member will be required to assist employees in the proper use of mission critical systems, maintain documentation, and coordinate with other groups to ensure quality and timely service. The successful candidate will have basic knowledge and understanding of computer hardware, Office Products, Windows operating systems, desktop imaging, and troubleshooting techniques. Essential Duties • Respond to basic help desk requests of technical user problems with hardware, software, peripherals and researching solutions on an agency-wide basis., • Receive, prepare and process routine personnel service requests for standard hardware and software., • Create and deploy standard workstation images to machines using modern drive cloning tools., • Assist technical personnel by researching, coordinating and requesting cable installation for personal computer moves and installs; maintain auditing and verifying data in the asset management system., • Maintain accurate information regarding components and configurations., • Provide system software support, training and troubleshooting., • Analyze and resolve problems detected in application software., • Assist with management of security parameters, user profiles and passwords., • Assist in restoring computer systems., • Ability to compile data for special and periodic reports., • Ability to maintain complex records and/or databases, and prepare accurate reports from such records., • Ability to properly interpret and make decisions conforming to Sheriff's Office regulations and policies., • Ability to carry out assignments independently and without specific instructions., • Ability to anticipate changes in the priorities of tasks or volume of work to be accomplished., • Ability to establish and maintain effective working relationships with management, coworkers and the public., • Ability to apply principles of logic and scientific thinking to define problems, analyze data, establish facts, and draw valid conclusions., • Ability to research and interpret technical instructions for various hardware and software and acquire knowledge of topics related to primary occupation., • Ability to work closely with others as a team., • Ability to effectively communicate both orally and in writing., • Ability to provide professional customer service skills to both the public and agency members., • Ability to prepare and present clear, accurate, concise and objective written and oral reports., • Ability to meet requirements and maintain required licensures and certifications as well as agency required in-service training., • Ability to adhere to the standards and principles of the agency's core values and professionally represent the agency., • Ability to report to work timely, consistently and as scheduled., • Ability to perform all functions of the job classification without posing a direct threat to the health or safety of other individuals in the work place. Eligibility Criteria, • High school diploma or GED required;, • Associates degree from a regionally accredited college preferred;, • One (1) relevant and current technical certification such as CompTIA A+, MS-Office preferred;, • Basic understanding of computer hardware, Windows operating systems, Microsoft Office products, Active Directory, and networking; Stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, seeing and repetitive motions. Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of forces constantly to move objects. Incumbents may be subjected to electrical currents, inadequate lighting, workspace restrictions, noise and vicinity travel. Other Considerations: Must be willing to serve in an on-call status. Must be available during times of emergencies or natural disasters as needed to restore technical operations. Full-time benefits include: • Health insurance with an employer contribution between 77.5% - 87.5%., • Life insurance equal to 1 X annual salary paid 100% by LCSO., • Retirement via the Florida Retirement System with a choice of pension or investment plan., • Paid vacation, sick and personal leaves., • Tuition Assistance Program for advanced degrees., • Education incentive for advanced degrees (only sworn positions). Which best describes your level of education? • Some High School, • High School Diploma/GED, • Some College, • Associates Degree, • Bachelor's Degree, • Master's Degree Are you familiar with Windows operating systems for network and mobile applications? • Yes Do you have any experience with Microsoft Office products, Active Directory, and workstation imaging? • Yes, experience with all of the above., • Yes, experience with some of the above. Salary anticipated to be at base pay. If not acceptable to you, what minimum annual salary would be acceptable? 05 Have you ever received a dishonorable discharge from the military? • Yes, • No, • Never served in military. Are you currently under criminal investigation or indictment? • Yes Do you have any current criminal charges pending in the courts (without an official legal disposition)? • Yes Have you ever been convicted of, received a withhold of adjudication for, or entered a plea of guilty or nolo contendere to any felony? • Yes Are you currently under internal investigation, under investigation by the CJSTC or administrative investigation? • Yes Have you ever separated, abandoned, resigned or retired from a business or agency while under criminal or internal investigation or while under the threat of criminal or internal investigation? • Yes Have you been civilly or administratively adjudicated to have engaged in or attempted to engage in sexual activity in the community or detentions facility by force, overt or implied threats of force or coercion, or if the victim did not consent or was unable to consent or refuse? • Yes Have you ever been engaged in, convicted of, received a withhold of adjudication for, or entered a plea of guilty or nolo contendere to a crime of sexual abuse in a prison, jail, lockup, community confinement facility, juvenile facility, or other institution? • Yes Have you ever been convicted of, received a withhold of adjudication for, or entered a plea of guilty or nolo contendere to a crime involving perjury or false statement, abuse of a child, elderly, or disabled person, domestic violence, or any crime of a sexual nature? • Yes Have you ever held membership in, association with, or any other connection to any organization that exposes or supports discrimination based upon race, color, national origin, sex, age, disability, religion, political affiliation, sexual orientation or marital status or is known to have been involved in criminal activity and/or a violation of any state laws and/or laws of the United States? • Yes When would you estimate was your last use of marijuana. • 0 - 12 months (within the last year), • 13 - 36 months (3 years or less), • 37 - 60 months (more than 3 years ago to 5 years), • 61 - 120 months (more than 5 years to 10 years ago), • 10+ (more than 10 years ago) When was the last time you used any of the following - heroin, cocaine, meth, mushrooms, LSD, illegal steroids or other drugs not prescribed to you? • 0 - 12 months (last year), • 13 - 36 months (3 years or less), • 37 - 60 months (more than 3 years to five years ago), • 61 - 120 months (more than 5 years to 10 years ago), • 10+ years ago