Computer Support Specialists
3 days ago
New York
Job Description JOB-19384 Computer Support Specialists-25602 Office of Aging and Long-Term Care – Nursing Homes Computer Support Specialist Job Duties: • Maintain MARO OALTC nursing home staff breakdown database for NYC, Central Islip and New Rochelle offices,, • Run and distribute weekly iQIES (federal database) reports,, • Process AOR/DON/Medical Director changes for the NYS Provider Directory,, • Maintain database of general nursing home facility complaint and recertification files, • Create survey shells for recertification and complaints,, • Create enforcement cases in iQIES as necessary,, • Perform routine data systems maintenance as well as data validation and data verification for complaint backlog,, • Serves as liaison between field and administrative surveillance staff and IT staff as needed,, • Monitors IT ticket submissions on behalf of the Regional Area Office Director, • Assist the Area Office Director with data analysis, data reporting, and project management functions in support of Bureau operations,, • Provide various aspects of general computer support,, • Provide training and support for DOH staff, applicants, and consultant representatives as needed,, • Assist with process improvement efforts via the development of new/improved technology tools and workflow automation designed to reduce manual effort and increase efficiency,, • Collaborate and coordinate with other DOH Bureaus, Centers/Divisions, and Offices, and other State Agencies, as applicable,, • Other duties as assigned. Minimum Qualifications: Associate degree, or higher. Experience in creating and maintaining databases. Advanced knowledge of Microsoft Office (specifically Excel, SharePoint and Lists). Experience with data analysis and data reporting. Excellent organizational, interpersonal, and communication skills (written and verbal). Strong attention to detail. Ability to work independently and handle multiple, shifting priorities. Preferred Qualifications: Previous experience working for the NYS Department of Health. Familiarity with the New York State Health Commerce System (HCS) or similar web-based portal is preferred. Company DescriptionEstablished in 2005, Knowledge Builders Inc. (KBI) offers a wide range of services, including Information Technology Consulting, Administrative and Health Care Staffing solutions, Payrolling, and Call Center services to organizations of all sizes, including both private companies and governmental entities. KBI is a certified Woman-Owned Business Enterprise (WBE) recognized by New York State, New York City, and the Port Authority of New York and New Jersey. Our extensive consultant placements cover a variety of roles, from Technical Architects and Specialists to Developers, Project Managers, Analysts, Executive Secretaries, Nurses, Dietitians, Paralegals, Computer Operators, Food Preparation Workers, and many other occupations. To date, KBI has successfully placed over 1,000 consultants across more than 100 private sector companies and public sector agencies in New York State and throughout the country. We are dedicated to recruiting candidates who consistently exceed our customers’ expectations. We provide equal employment opportunity for all applicants and employees regardless of race, color, sex, gender identity, gender expression, religion, age, national origin, citizenship, disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military/veteran status, or any other protected basis.Established in 2005, Knowledge Builders Inc. (KBI) offers a wide range of services, including Information Technology Consulting, Administrative and Health Care Staffing solutions, Payrolling, and Call Center services to organizations of all sizes, including both private companies and governmental entities. KBI is a certified Woman-Owned Business Enterprise (WBE) recognized by New York State, New York City, and the Port Authority of New York and New Jersey.\r\n\r\nOur extensive consultant placements cover a variety of roles, from Technical Architects and Specialists to Developers, Project Managers, Analysts, Executive Secretaries, Nurses, Dietitians, Paralegals, Computer Operators, Food Preparation Workers, and many other occupations. To date, KBI has successfully placed over 1,000 consultants across more than 100 private sector companies and public sector agencies in New York State and throughout the country.\r\n\r\nWe are dedicated to recruiting candidates who consistently exceed our customers’ expectations.\r\n\r\nWe provide equal employment opportunity for all applicants and employees regardless of race, color, sex, gender identity, gender expression, religion, age, national origin, citizenship, disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military/veteran status, or any other protected basis.