Clinical Service Coordinator
8 days ago
Chicago
Job Description ChicagoCAC employees are expected to perform their job duties and act in a manner consistent with the Core Values of the organization. Responsibility Summary Coordinates and provides clinical services, including individual, family, and group therapy and case management to clients while they are waiting to be engaged in longer-term clinical services within agency policies and procedures, and practices. Assesses for social service needs of clients and makes appropriate referrals. DEI&AB Culture Commitment: The Clinical Service Coordinator is responsible for creating an inclusive environment that demonstrates equity, inclusion, accessibility, and belonging to our clients, ChicagoCAC employees, and partners. The position also assists in ChicagoCAC’s Diversity, Equity, Inclusion, Accessibility, and Belonging (DEIAB) initiatives. Primary Responsibilities: • Coordinates drop-in therapy services for Family Hope Center, including contacting families to screen and coordinate services and managing the drop-in therapy schedule with therapists, • Creates and maintains drop-in therapy materials for staff and families, including, but not limited to, modules, procedures and protocols, flyers, and training materials. Presents any created or revised materials in trainings and/or meetings to keep all staff aware and knowledgeable about program services and guidelines., • Provides short-term therapy for drop-in clients and other short-term clients, • Screens and triages internal and external ChicagoCAC mental health referrals. Makes recommendations for services while clients are waiting. Adds clients to the centralized waitlist. Monitors families’ engagement with short-term services while they are on the waitlist, with continuous follow-up with staff and families., • Leads inter-departmental workgroup focused on drop-in program and other interventions for families waiting for mental health supports., • Facilitates therapy or psychoeducational groups (e.g., Hope and Healing)., • Performs a variety of casework duties, including obtaining, analyzing, and evaluating data necessary to implement client services., • Actively participates in reflective, clinical, and administrative supervision on a weekly basis., • Actively participates in reflective, clinical, and administrative supervision on a weekly basis., • Actively participates in Family Hope Center department meetings and case consultations., • Participates in Family Hope Center file reviews., • Provides linkage to other appropriate resources, including family support services, based upon the needs of clients and families., • Maintains accurate, complete and timely client records as required by the Family Hope Center and ChicagoCAC., • Conducts crisis assessments and responds appropriately to client crisis needs., • Participates in Family Hope Center community events and actively fosters supportive community environment within Family Hope Center for clients and families., • Promotes trauma resiliency among the Family Hope Center team, ChicagoCAC staff, and MDT staff by participating in and contributing to projects to foster the trauma informed environment, e.g., Breathing Room., • Facilitates trainings for Family Hope Center students and new staff, including onboarding for drop-in program., • With agreement from the supervisor, may select, supervise, and evaluate clinical students (interns or externs), ensuring that they are acting in a manner consistent with the organization’s core values and meeting the requirements of their program., • Performs other duties as assigned. Discretion The Clinical Service Coordinator has a mid-level range of discretion and independent decision-making. Supervisory Responsibilities The Clinical Service Coordinator has no direct supervisory responsibilities. Relationships The Clinical Service Coordinator works closely with the Director of PATHH and Family Support, Family Hope Center team, Advocacy department team, Family Support Specialists, and Family Advocates. Qualifications Minimum education requirement of a bachelor’s degree in social work, counseling, human services, or other related field, and preferred 1 year of experience in social services or related field. Strong team building, problem-solving, organizational, and oral communication skills are necessary. Demonstrated knowledge of multiple cultures and the cultural impact on the delivery of services a must. Training or experience in working with survivors of domestic and/or sexual violence, trauma survivors, people with disabilities, and people with mental health disorders preferred. Knowledge of the Cook County courts, Chicago area social service system, and victim’s rights preferred. Completion of 40-Hour Illinois Domestic Violence Training (or a transferable state) preferred, or to be obtained within 3 months of hire date. In addition to making a significant impact on children’s and families’ lives, ChicagoCAC offers amazing benefits for our staff, which include: • BCBS HMO and PPO healthcare coverage options with an opportunity to add family members to plans., • Free life insurance at 2x your salary up to a maximum of $200,000., • Additional pay of 10% of your salary up to $7,500 per year (available after 6 months of employment) to use towards a menu of benefits such as: additional health benefits, dental, vision, long-term disability short-term disability, 403b plan, a Roth option, legal coverage, dependent care, flexible spending, and taxable spending., • Taxable spending may be used for health club membership, fitness activities, tuition reimbursement, student loan repayment, among other options., • Paid Time Off (“PTO”): PTO starts accruing the first day of employment and accrues at a rate of 35 days in a 12-month period., • PTO days are used for all days off, including holidays and sick time so you have maximum flexibility in the use of your PTO., • Timing of vacations may be dependent on client needs, as that’s our first priority., • PTO goes up to 40 days after 5 years., • Additional PTO for FMLA-related reasons up to 20 days., • A remote work policy that provides flexibility in work hours so long as operational needs are met., • Regular expert training on evidence-based therapy modalities, which includes being able to earn Continuing Education Units., • A casual dress code., • Enjoy afternoon milk and cookies every Friday! ChicagoCAC is proud to be an Equal Employment Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Please be aware that a condition of employment at ChicagoCAC is that you must be fully vaccinated against COVID-19. You must provide proof of vaccination status. If you need assistance or an accommodation due to a disability, you may contact our Human Resources Department at (312) 492-3700.
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