Account Assistant - Japanese Bilingual
22 days ago
Torrance
Job Description • Position: Account Assistant (Non-Exempt), • Division: Employee Benefits, • Report To: Manager, • Location: Torrance, California (Work in the office every day for the first 3 months. Then Hybrid of 2 days working from home.), • Working Hours: 9 AM - 5 PM, Mondays - Fridays, 1 hour paid lunch break, possible overtime on weekdays after 5 PM, • Salary Range: $45,000~$60,000, annually Job Duties: • Assist Account Representative for day-to-day service for clients including claims, billing eligibility, and service issues, • Assist renewal process, enrollments, terminations, and COBRA, • Providing administrative support to Employee Benefit Manager and Account Representatives, • Preparing, formatting, and editing a range of documents, • Creating and interpreting a variety of reports, • Organizing market research, • Analyzing questionnaires and other forms of feedback, • Having clear understanding of carriers product offerings and processes to maintain efficient workflow, • Follows broker policies and procedures including reviewing client policies, maintaining client files, • Ensures accuracy of the Brokers administration system, AMS360 in timely manner, • Assist implementation activities for new and existing clients, • Assists in completion and processing of applications, • Assist Account Representative schedules, prepares for and open enrollment meetings, • Collects forms/data/schedules for regulatory compliance, • General office duties, • Maintaining a marketing database, • Comfort with multi-tasking in a deadline-driven environment, • Tasks that are assigned by the Manager Requirements/Preferences: • Obtaining CA Life and Health License within 3 months from the starting date is required, • College Degree or equivalent experience, • 1-3 years experience in office work and understanding of basic business., • Experience in Microsoft Office Excel, PowerPoint and Outlook, • Experience using computers for a variety of tasks, • Competency in Microsoft applications including Work, Excel, Outlook and aptitude to learn new system (Zywave, Employee Navigator, Applied Epic.), • Effective written and verbal communication skills, • Experience with Adobe Creative Cloud (Adobe Photoshop, Adobe Premiere) a plus, • Proficiency in speaking, reading and writing in business level Japanese and English, • A high level of attention to detail, • Ability to work effectively within a team and independently, • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, • Must be a team player willing to assist with projects and matters that arise., • Must be responsible and productive both independently and with others., • Must be creative, flexible, curious, and willing to try new things., • Should be emotionally intelligent, forgiving, resilient, and solution oriented. Technical Proficiency • Advanced skills in Excel and strong proficiency with Microsoft Office Suite (Outlook, PowerPoint, Word, Adobe PDF)., • Highly responsible, productive, and effective both independently and in team settings., • Creative, flexible, and curious, with a willingness to try new approaches and solutions., • Emotionally intelligent, resilient, solution-oriented, and able to maintain professionalism under pressure. Travel Required: May travel within the U.S. for customer service such as enrollment meetings and strategy meetings