Client Service Representative - Front Desk/Business Office
5 days ago
Norristown
Description Support, Learn, and Make a Difference Are you a friendly, detail-oriented professional who thrives in a fast-paced environment and enjoys supporting both clients and clinical teams? At Metropolitan Veterinary Associates (MVA), our Customer Service Representatives (CSRs) are a vital part of our mission—helping pet families feel welcomed, informed, and cared for from the very first phone call. In this role, you’ll play a key part in supporting our emergency and specialty departments by managing client communication, coordinating appointments, and assisting with essential administrative tasks. This role will be located at both our main hospital and business office. Our Mission We are dedicated to improving the lives of pets, their families, and our community by providing exceptional specialty and emergency veterinary care. As a CSR, you’ll help us fulfill that mission by delivering a welcoming experience and smooth administrative support that keeps the hospital running at its best. Who We Are • We are a leading specialty and emergency hospital, housed in a state-of-the-art 25,000-square-foot facility equipped to handle a wide range of complex cases., • With 13 specialty departments, our team includes top experts in fields such as internal medicine, surgery, cardiology, and more, ensuring comprehensive care for our patients. As a Customer Service Representative, you’ll work closely with our specialty teams and business office to ensure a smooth experience for clients and efficient communication for hospital staff. In this position, you will: • Greet clients by phone or in person with warmth and professionalism, • Schedule appointments and provide accurate follow-up communication, • Coordinate medication refills and liaise with clinical teams for timely updates, • Assist with billing, payments, and insurance questions, • Update patient records, manage data entry, and ensure accurate client information, • Answer a high volume of calls with a calm, helpful, and solutions-focused approach, • Support both front desk and back-office administrative workflows, • Provide compassionate support to pet owners during sensitive conversations Anticipated Schedule This is a full-time position with the following set schedule(s): • Monday: 12:00 PM - 6:00 PM, business office, • Wednesday: 12:00 PM - 10:00 PM, front desk (15% shift differential included), • Thursday: 10:00 AM - 10:00 PM, front desk (15% shift differential included), • Friday: 4:00 PM - 10:00 PM, front desk (15% shift differential included), • Starting at $18.00/hour What’s in It for You? At MVA, we take care of our team in the same way we care for our patients—wholeheartedly. We offer: • Supportive culture with social events & team-building activities, • Competitive paid time off & holiday pay, • Paid volunteer time off, • Education Assistance Program & tuition reimbursement?, • Career growth & training opportunities to help you advance your skills and knowledge supported by our dedicated Education and Development team., • Continuing education paid time off and allowance, • Comprehensive medical, dental, and vision insurance, • Mental health-focused services to ensure you thrive both personally and professionally, • Pet adoption reimbursement?, • 401(k) plan with a strong employer match, • Significant employee pet care discount, • Annual uniform allowance so you’re always prepared for the next case, • Previous experience in customer service, preferably in a veterinary or healthcare setting, • Excellent verbal and written communication skills, • Confidence handling a multi-line phone system and scheduling software, • Comfort interacting with pet owners and veterinary professionals, • Strong multitasking and attention to detail, • Familiarity with Cornerstone, or similar systems (a plus!), • A calm, compassionate demeanor, especially during emotional client moments #ACP2