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  • Restaurant Operations Specialist
    Restaurant Operations Specialist
    hace 1 día
    Jornada completa
    Downtown, San Antonio

    Wings Team/Command Center Operations Specialist Position Summary The Restaurant Operations Specialist – New Openings & Field Support is a highly mobile operations leader responsible for supporting restaurant locations across the country, with a primary focus on new restaurant openings, operational support, and special events. This position will travel extensively to provide hands-on support during new restaurant openings, assist existing locations during periods of increased operational demand, and support special events and high-volume business initiatives. When not traveling, the Operations Specialist will work from the company's Quality Assurance/Command Center in San Antonio, TX, supporting restaurant operations, monitoring business performance, coordinating field resources, and assisting with company-wide operational initiatives. The ideal candidate is an experienced restaurant leader who thrives in a fast-paced environment, adapts quickly to different locations and teams, and can move seamlessly between hands-on restaurant operations and centralized support. Key Responsibilities New Restaurant Openings • Travel to new restaurant locations throughout the United States to support pre-opening and opening activities., • Support soft openings, grand openings, and post-opening stabilization., • Ensure operating standards, procedures, service expectations, food quality, safety, and guest experience standards are established and maintained., • Identify operational challenges during openings and develop timely solutions. Field Operations Support • Travel to restaurants across the country to provide temporary operational support., • Assist locations experiencing staffing, leadership, training, operational, or business-performance challenges., • Serve as a resource and extension of the Operations leadership team., • Reinforce company standards, policies, procedures, and operating expectations., • Conduct operational assessments and identify opportunities for improvement., • Support restaurants during leadership transitions, staffing shortages, high-volume periods, and other business-critical situations. Special Events & High-Volume Operations • Provide support for company-sponsored events, special events, large-volume business periods, and other strategic initiatives., • Coordinate staffing, deployment, service execution, and operational readiness., • Work closely with local restaurant leadership and corporate teams to ensure successful event execution., • Remain flexible regarding work schedules, including evenings, weekends, holidays, and extended hours when business needs require. Command Center Responsibilities • When not traveling, work from the company Command Center to support restaurant operations nationwide., • Monitor restaurant performance, operational activity, staffing needs, and business-critical issues., • Serve as a centralized resource for restaurant managers and field leadership., • Respond to operational issues and coordinate appropriate resources and escalation., • Assist with company-wide communications, reporting, scheduling, and operational projects., • Analyze operational information and identify trends or issues requiring field intervention., • Support the development and implementation of operational initiatives and process improvements., • Maintain communication with restaurants and field leadership to ensure consistent execution of company standards. Leadership & People Development • Lead by example and demonstrate the company's values and expectations., • Build strong working relationships with restaurant managers, team members, and corporate partners., • Promote a culture of accountability, teamwork, hospitality, and continuous improvement. Qualifications • 3+ years of restaurant management or new restaurant openings preferred., • Demonstrated ability to lead restaurant teams in a fast-paced, high-volume environment., • Experience with special events, high-volume operations, or temporary field assignments preferred., • Strong understanding of restaurant operations, staffing, training, guest service, and food safety., • Strong leadership, communication, organization, and problem-solving skills., • Ability to quickly establish credibility and build relationships with new teams., • Comfortable working independently while collaborating with corporate and field leadership., • Proficiency with Microsoft Office, restaurant technology, reporting systems, and other business applications., • Valid driver's license and ability to travel extensively throughout the United States. Travel & Schedule • Extensive domestic travel is required., • Travel may include extended assignments supporting new restaurant openings or operational initiatives., • Must be available to work varying schedules based on business needs, including nights, weekends, holidays, and special events., • When not traveling, the position will be based in the company's Command Center in San Antonio, TX, • Travel requirements may vary based on the company's opening schedule and operational priorities. Success in This Role Success in this position requires someone who can step into a restaurant anywhere in the country, quickly understand the operation, build trust with the team, identify priorities, and help deliver results. The successful candidate will be equally comfortable leading a restaurant opening, supporting a struggling operation, managing a high-profile event, or working in the Command Center coordinating support for locations across the country. Core Competencies • Restaurant Operations Leadership, • New Restaurant Openings, • Field Operations, • Team Building & Coaching, • Training & Development, • Problem Solving, • Crisis & Issue Management, • Event Operations, • Communication, • Business Acumen, • Adaptability, • Travel Readiness, • Cross-Functional Collaboration, • Continuous Improvement

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  • J-1 Culinary program with Hyatt Regency Hill Country Resort & Villas
    J-1 Culinary program with Hyatt Regency Hill Country Resort & Villas
    hace 10 días
    Jornada completa
    San Antonio

    Description of the Host Property: Nestled across 300 acres of historic Texas ranch land, Hyatt Regency Hill Country Resort & Villas blends rustic heritage with modern luxury. This sprawling sanctuary features a scenic five-acre water park complete with a lazy river shaded by majestic live oaks, alongside a tranquil spa housed in a restored nineteenth-century barn. Guests can unwind on championship golf greens, savor upscale regional dining, and experience authentic southern hospitality under starry Texas skies. Description of the Training: Step into the kitchen of a world-leading luxury hotel/resort and learn from the best chefs in the American hospitality industry at the InterContinental Hotels & Resorts. Through this J-1 Hospitality internship or traineeship program, you will rotate to different stations, acquiring the skills and techniques necessary to take the culinary world by storm. This rotational program is designed to give you exposure to the international hospitality industry and give you the experience needed to excel in your career when you return to your home country. ITN & ODYSSEY All-Inclusive Program: Unlike most J-1 Program providers, a regional ITN representative will guide you through a streamlined registration process, thanks to ITN and ODYSSEY’s all-inclusive approach. ITN and ODYSSEY will be on hand to provide you with the very best personalized service from the time that you arrive in the United States until your departure from the United States upon completion of your program. Description of the Location: Welcome to San Antonio, the vibrant jewel of Texas! This city is a fiesta for the senses, where the spicy scent of tacos mingles with the rhythmic beats of mariachi music. Stroll down the iconic River Walk, where colorful umbrellas shade the path, and the San Antonio River weaves through the heart of the city. Feel the energy of the bustling Market Square, where locals and visitors alike embrace the rich cultural tapestry. From the historic Alamo to the modern Pearl District, San Antonio invites you to savor its blend of tradition and innovation, creating a Texan experience that's as spicy as its salsa.

    Sin experiencia
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  • Team Member
    Team Member
    hace 5 días
    Jornada parcial
    Far West Side, San Antonio

    Team Member – Steak 'n Shake * More Than a Job – Be Part of the Steak 'n Shake Legacy At Steak 'n Shake, being a Team Member means more than serving fresh burgers and hand-dipped milkshakes—it's about delivering genuine hospitality, bringing energy to every shift, and being part of a team that's shaping the future of quick-service dining. We've been perfecting our craft since 1934, and today we're blending tradition with innovation—self-order kiosks, controlled pour beverage systems, Bitcoin payment, and a return to beef tallow cooking for unbeatable flavor. When you join Steak 'n Shake, you join a team where every guest matters, every meal matters, and every team member matters. * Why You'll Love Working Here • A fun, high-energy environment where your work makes a real difference, • Flexible scheduling options, • Learn first-hand from experienced Leaders, • Career growth and development opportunities, • We are a Maximum Wage Employer —we hire the best and pay the best * Benefits • Medical/Rx, • HSA with Employer Contribution, • Dental, • Vision, • Life & Disability, • Hospital Indemnity, • Critical Illness, • Accident, • 401(k) with 4% Employer Safe-Harbor Match (age 18 & older) Perks • Flexible Scheduling, • Meal Discounts, • Employee Assistance Program, • Paid Training, • Discount Program, • Associate Emergency Foundation Benefits are subject to service and/or ACA eligibility requirements* * What You'll Do • Greet every guest with a genuine smile, • Create and maintain friendly eye contact, • Speak with enthusiasm and warmth, • Build real connections with guests to make them feel valued, • Represent and uphold the vision and values of Steak 'n Shake, • Take orders accurately and efficiently (including kiosk assistance), • Work well with your team to keep service fast and friendly, • Stay adaptable, dependable, and focused during busy shifts, • Follow all brand standards for food safety, cleanliness, and dress code, • Stand and work on your feet for several hours at a time * What We're Looking For • Consistency and reliability—you show up ready to work every shift, • Positive, cheerful attitude, • Passion for serving and helping others, • Strong customer service skills, • Team-oriented mindset with great interpersonal skills, • Detail-oriented and able to multitask, • Works well independently and in a fast-paced team setting, • Flexible schedule availability, • Ability to lift and carry up to 50 lbs regularly, • Ability to stand for extended periods * If you're ready to bring great food, great service, and great energy to every shift, apply today and see why Steak 'n Shake continues to set the standard in premium burgers and shakes.

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  • J-1 Culinary program with Hyatt Regency Hill Country Resort & Villas
    J-1 Culinary program with Hyatt Regency Hill Country Resort & Villas
    hace 10 días
    Jornada completa
    San Antonio

    Description of the Host Property: Nestled across 300 acres of historic Texas ranch land, Hyatt Regency Hill Country Resort & Villas blends rustic heritage with modern luxury. This sprawling sanctuary features a scenic five-acre water park complete with a lazy river shaded by majestic live oaks, alongside a tranquil spa housed in a restored nineteenth-century barn. Guests can unwind on championship golf greens, savor upscale regional dining, and experience authentic southern hospitality under starry Texas skies. Description of the Training: Step into the kitchen of a world-leading luxury hotel/resort and learn from the best chefs in the American hospitality industry at the InterContinental Hotels & Resorts. Through this J-1 Hospitality internship or traineeship program, you will rotate to different stations, acquiring the skills and techniques necessary to take the culinary world by storm. This rotational program is designed to give you exposure to the international hospitality industry and give you the experience needed to excel in your career when you return to your home country. ITN & ODYSSEY All-Inclusive Program: Unlike most J-1 Program providers, a regional ITN representative will guide you through a streamlined registration process, thanks to ITN and ODYSSEY’s all-inclusive approach. ITN and ODYSSEY will be on hand to provide you with the very best personalized service from the time that you arrive in the United States until your departure from the United States upon completion of your program. Description of the Location: Welcome to San Antonio, the vibrant jewel of Texas! This city is a fiesta for the senses, where the spicy scent of tacos mingles with the rhythmic beats of mariachi music. Stroll down the iconic River Walk, where colorful umbrellas shade the path, and the San Antonio River weaves through the heart of the city. Feel the energy of the bustling Market Square, where locals and visitors alike embrace the rich cultural tapestry. From the historic Alamo to the modern Pearl District, San Antonio invites you to savor its blend of tradition and innovation, creating a Texan experience that's as spicy as its salsa.

    Sin experiencia
    Inscripción fácil
  • Team Member
    Team Member
    hace 5 días
    Jornada parcial
    Far West Side, San Antonio

    Team Member – Steak 'n Shake * More Than a Job – Be Part of the Steak 'n Shake Legacy At Steak 'n Shake, being a Team Member means more than serving fresh burgers and hand-dipped milkshakes—it's about delivering genuine hospitality, bringing energy to every shift, and being part of a team that's shaping the future of quick-service dining. We've been perfecting our craft since 1934, and today we're blending tradition with innovation—self-order kiosks, controlled pour beverage systems, Bitcoin payment, and a return to beef tallow cooking for unbeatable flavor. When you join Steak 'n Shake, you join a team where every guest matters, every meal matters, and every team member matters. * Why You'll Love Working Here • A fun, high-energy environment where your work makes a real difference, • Flexible scheduling options, • Learn first-hand from experienced Leaders, • Career growth and development opportunities, • We are a Maximum Wage Employer —we hire the best and pay the best * Benefits • Medical/Rx, • HSA with Employer Contribution, • Dental, • Vision, • Life & Disability, • Hospital Indemnity, • Critical Illness, • Accident, • 401(k) with 4% Employer Safe-Harbor Match (age 18 & older) Perks • Flexible Scheduling, • Meal Discounts, • Employee Assistance Program, • Paid Training, • Discount Program, • Associate Emergency Foundation Benefits are subject to service and/or ACA eligibility requirements* * What You'll Do • Greet every guest with a genuine smile, • Create and maintain friendly eye contact, • Speak with enthusiasm and warmth, • Build real connections with guests to make them feel valued, • Represent and uphold the vision and values of Steak 'n Shake, • Take orders accurately and efficiently (including kiosk assistance), • Work well with your team to keep service fast and friendly, • Stay adaptable, dependable, and focused during busy shifts, • Follow all brand standards for food safety, cleanliness, and dress code, • Stand and work on your feet for several hours at a time * What We're Looking For • Consistency and reliability—you show up ready to work every shift, • Positive, cheerful attitude, • Passion for serving and helping others, • Strong customer service skills, • Team-oriented mindset with great interpersonal skills, • Detail-oriented and able to multitask, • Works well independently and in a fast-paced team setting, • Flexible schedule availability, • Ability to lift and carry up to 50 lbs regularly, • Ability to stand for extended periods * If you're ready to bring great food, great service, and great energy to every shift, apply today and see why Steak 'n Shake continues to set the standard in premium burgers and shakes.

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  • Shift Manager
    Shift Manager
    hace 5 días
    Jornada parcial
    Far West Side, San Antonio

    Shift Manager – Steak 'n Shake - Paying up to $15 per hour! At Steak 'n Shake, we don't just compete on pay — we lead the market. We are a Maximum Wage Employer, paying the highest hourly rates within 25 miles of our restaurants - plus unique bonus pay options! On top of paying up to $15 per hour we offer unique perks like: -Bitcoin Bonus Pay Earn an additional $0.21 per hour worked — fully funded by Steak 'n Shake (on top of your salary) invested in your personal Bitcoin wallet. Optional participation. Real long-term financial growth opportunity - for free! -$1,000 Newborn Match When the government contributes $1,000 to your newborn's qualifying Trump Account, we match it with another $1,000. **Employee must be employed for 90 days before Steak n Shake's contribution will be made. More Than Just a Paycheck We combine top-of-market wages with benefits that support you and your family — now and long term. Benefits • Medical/Rx, • HSA with Employer Contribution, • Dental, • Vision, • Life & Disability, • Hospital Indemnity, • Critical Illness, • Accident, • 401(k) with 4% Employer Safe-Harbor Match (age 18 & older) Perks • Flexible Scheduling, • Meal Discounts, • Employee Assistance Program, • Paid Training, • Discount Program, • Associate Emergency Foundation, • Next Day Pay – receive up to 50% of your prior day's earned wages Benefits are subject to service and/or ACA eligibility requirements* * What You Will Do: • Lead daily restaurant operations with energy, confidence, and accountability, • Ensure strong openings and closings by setting up the team for success, • Set the tone for the shift—motivate and coach team members for success, • Deliver fast, friendly, and accurate service that exceeds guest expectations, • Ensure all brand standards are met - cleanliness, food safety, and quality, • Handle opening and closing duties, including key-holder responsibilities, • Count drawers, manage deposits, and finalize end-of-day reports, • Communicate clearly and respectfully with guests and team members, • Support training and onboarding of new team members, • Foster a positive, team-oriented environment built on trust and respect, • Step into any station as needed to keep operations running smoothly * What We're Looking For • Proven reliability and professionalism, • Positive, servant-leadership attitude, • Strong people skills with a passion for mentoring others, • Commitment to exceptional guest service, • Ability to thrive in a fast-paced environment, • Effective communicator—both verbal and written, • Detail-oriented, organized, and adaptable, • Ability to manage team member performance with fairness and empathy, • Flexible availability including nights, weekends, and holidays, • Reliable transportation, • Prior experience in a supervisory, shift lead, or restaurant management role preferred, • US work authorization, • High School Diploma or equivalent * Ready to lead with purpose, serve with pride, and grow with us? Apply today and help us carry on Steak 'n Shake's legacy of premium burgers, hand-crafted shakes, and legendary hospitality.

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  • Team Member
    Team Member
    hace 6 días
    Jornada parcial
    Far West Side, San Antonio

    Team Member – Steak 'n Shake * More Than a Job – Be Part of the Steak 'n Shake Legacy At Steak 'n Shake, being a Team Member means more than serving fresh burgers and hand-dipped milkshakes—it's about delivering genuine hospitality, bringing energy to every shift, and being part of a team that's shaping the future of quick-service dining. We've been perfecting our craft since 1934, and today we're blending tradition with innovation—self-order kiosks, controlled pour beverage systems, Bitcoin payment, and a return to beef tallow cooking for unbeatable flavor. When you join Steak 'n Shake, you join a team where every guest matters, every meal matters, and every team member matters. * Why You'll Love Working Here • A fun, high-energy environment where your work makes a real difference, • Flexible scheduling options, • Learn first-hand from experienced Leaders, • Career growth and development opportunities, • We are a Maximum Wage Employer —we hire the best and pay the best * Benefits • Medical/Rx, • HSA with Employer Contribution, • Dental, • Vision, • Life & Disability, • Hospital Indemnity, • Critical Illness, • Accident, • 401(k) with 4% Employer Safe-Harbor Match (age 18 & older) Perks • Flexible Scheduling, • Meal Discounts, • Employee Assistance Program, • Paid Training, • Discount Program, • Associate Emergency Foundation Benefits are subject to service and/or ACA eligibility requirements* * What You'll Do • Greet every guest with a genuine smile, • Create and maintain friendly eye contact, • Speak with enthusiasm and warmth, • Build real connections with guests to make them feel valued, • Represent and uphold the vision and values of Steak 'n Shake, • Take orders accurately and efficiently (including kiosk assistance), • Work well with your team to keep service fast and friendly, • Stay adaptable, dependable, and focused during busy shifts, • Follow all brand standards for food safety, cleanliness, and dress code, • Stand and work on your feet for several hours at a time * What We're Looking For • Consistency and reliability—you show up ready to work every shift, • Positive, cheerful attitude, • Passion for serving and helping others, • Strong customer service skills, • Team-oriented mindset with great interpersonal skills, • Detail-oriented and able to multitask, • Works well independently and in a fast-paced team setting, • Flexible schedule availability, • Ability to lift and carry up to 50 lbs regularly, • Ability to stand for extended periods * If you're ready to bring great food, great service, and great energy to every shift, apply today and see why Steak 'n Shake continues to set the standard in premium burgers and shakes.

    Inscripción fácil
  • Quality Assurance Call Center Analyst
    Quality Assurance Call Center Analyst
    hace 6 días
    Jornada completa
    Downtown, San Antonio

    Analyst I Quality Assurance Center | Data & Insights - On site role Purpose & Impact The Analyst I is an early-career, data-driven problem solver who helps power smarter, faster decisions across Steak 'n Shake. This role sits at the intersection of data, technology, and operations—supporting the transformation of financial and operational data into insights that improve performance, consistency, and quality at scale. This is a growth-oriented role for someone eager to build strong analytical foundations, develop modern reporting capabilities, and learn how data informs real-world business decisions in a fast-paced environment. Work will be performed on-site at our corporate campus. * What You'll Do • Support the development and maintenance of recurring and ad-hoc reports that combine financial, operational, and performance data, • Review, reconcile, and validate datasets to ensure accuracy and consistency, • Assist in building and monitoring key performance indicators (KPIs), dashboards, and scorecards used by leadership and cross-functional teams, • Analyze historical and current data to identify trends, variances, and performance drivers, • Support forecasting models, projections, and scenario analyses used for planning and decision-making, • Translate analytical findings into clear summaries and visual presentations for stakeholders, • Partner with cross-functional teams to support data-driven initiatives and reporting needs, • Contribute to continuous improvement by helping improve data structure, documentation, and analytical workflows, • Assist with internal audits, data validation, and quality assurance activities, • Participate in special projects such as sales forecasting, wage and labor market analysis, and store-level optimization * What You Bring • Bachelor's degree in Mathematics, Statistics, Engineering, Physics, Quantitative Economics, or a related analytical discipline, • 1–3 years of experience in data analysis, business analytics, or a similar quantitative role (internships and relevant project work considered), • Working knowledge of SQL preferred; exposure to analytical or statistical techniques is a plus, • Strong proficiency in Microsoft Excel for analysis and modeling, • Familiarity with Microsoft Word, PowerPoint, and Outlook for communication and presentation, • Strong attention to detail with solid analytical, organizational, and problem-solving skills, • Comfortable working in a dynamic environment with evolving priorities, • Demonstrates curiosity, humility, and a desire to learn and grow, • Passionate about using data and technology to drive better outcomes * Why Join This Team The Quality Assurance Center is building modern, insight-driven capabilities that help a national brand operate smarter every day. As an Analyst I, you'll gain hands-on experience working with real business data, learn from experienced analysts, and build skills that prepare you for advanced analytics and leadership roles. About Steak n Shake Steak 'n Shake is a classic American brand born on Route 66 in 1934. We are the creators of the Steakburger, extraordinary homemade milkshakes, and famous beef tallow fries. We use higher quality ingredients. We care about our people by proudly being the maximum wage employer. We seek to lead in food quality and service and embrace leading technologies such as Bitcoin. We are proud to be an American company.

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  • Restaurant Manager
    Restaurant Manager
    hace 7 días
    Jornada completa
    Far West Side, San Antonio

    Join the leadership team at a Restaurant at the Forefront of QSR Innovation At Steak 'n Shake, we're blending our rich heritage with bold innovation to redefine what a quick-service experience can be with a relentless focus on hospitality, ensuring every guest feels welcome, valued, and cared for. As a Restaurant Manager, you won't just manage, you'll lead from the front. This is a hands-on leadership role for those who take pride in operational excellence through doing the work, not just directing it. Reporting directly to the General Manager/Franchise Partner you will ensure business and strategic goals are met through team leadership. * What You'll Do Restaurant Leadership & Operations • Lead by example—actively working the line, prepping food, maintaining cleanliness, and serving guests across all shifts: opening, mid-day, and closing., • Wear a professional uniform daily—shirt and tie or collared blouse—setting the tone for team presentation and upholding all brand standards, food safety practices, and service protocols. Financial Performance • Own the P&L: manage food costs, control inventory, verify invoices, and eliminate waste while driving labor efficiency with smart scheduling, cross-training, and station versatility. Inventory & Supply Chain Control • Oversee inventory from the back door to the front line. Team Building & Development • Recruit, train, and retain top hourly talent through clear feedback and coaching. * Job Requirements • 1+ years of QSR or fast-casual restaurant management experience required., • Proven history of consistent work tenure and reliable leadership., • Deep understanding of food cost management, labor optimization, and operational KPIs., • Hands-on leadership—comfortable working the drive through or grill when needed., • Tech-savvy with POS systems, inventory platforms, and invoice tools., • Strong physical stamina: can lift 50 lbs., stay on your feet all day, and thrive in a fast-paced kitchen., • Professionalism that extends to your LinkedIn profile (if you have one) and resume —both should tell the same story., • Track record in driving hospitality excellence and navigating change in a team setting., • Minimum of 18 years of age. * At Steak 'n Shake, we don't just compete on pay — we lead the market. We are a Maximum Wage Employer, paying the highest hourly rates within 25 miles of our restaurants - plus unique bonus pay options! On top of max wage pay per hour we offer unique perks like: -Bitcoin Bonus Pay Earn an additional $0.21 per hour worked — fully funded by Steak 'n Shake (on top of your salary) invested in your personal Bitcoin wallet. Optional participation. Real long-term financial growth opportunity - for free! -$1,000 Newborn Match When the government contributes $1,000 to your newborn's qualifying Trump Account, we match it with another $1,000. More Than Just a Paycheck We combine top-of-market wages with benefits that support you and your family — now and long term. Benefits • Medical/Rx, • HSA with Employer Contribution, • Dental, • Vision, • Life & Disability, • Hospital Indemnity, • Critical Illness, • Accident, • 401(k) with 4% Employer Safe-Harbor Match (age 18 & older) Perks • Flexible Scheduling, • Meal Discounts, • Employee Assistance Program, • Paid Training, • Discount Program, • Associate Emergency Foundation, • Next Day Pay – receive up to 50% of your prior day's earned wages Benefits are subject to service and/or ACA eligibility requirements* *

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