Helpdesk jobs in Saratoga Springs, New YorkCreate job alerts

Prime Group Holdings, LLC, a vertically-integrated private equity real estate firm focused on self storage and other alternative real estate asset classes, has an exciting opportunity for an IT Helpdesk Support associate at its headquarters in Saratoga Springs, NY. With $6.6 billion in assets under management, Prime Group is one of the largest private owners and operators of self-storage properties in the world, owning and operating over 310 self-storage assets in 28 states, three Canadian provinces and the U.S. Virgin Islands containing over 23 million rentable square feet. The firm manages three flagship funds on behalf of a global investor base, including the largest self-storage dedicated fund ever raised, Prime Storage Fund III. Headquartered in Saratoga Springs, NY, Prime Group has more than 700 employees. The firm has a regional office in Jupiter, FL and investment originations offices in Denver, CO, Hackensack, NJ, Yorktown, VA and Calgary, Alberta. Prime Group’s 21-person senior leadership team is supported by teams including sourcing and acquisitions, asset and portfolio management, compliance/legal, property management, information technology, transactions/financing, marketing, accounting and training, among others. Prime Group’s success is built on a culture of respect, teamwork, business ethics, accountability and persistence. The company deeply values the strong relationships it has built with its customers, employees, investors and stakeholders. Pitchbook, a leading resource for comprehensive data, research and insights spanning the global capital markets, named Prime Group as one of the top 10 real estate value-add fund managers in Pitchbook’s 2023 Global Manager Performance Score Position Overview The IT Helpdesk Support associate will ensure our workplace runs smoothly every day—keeping people productive, meetings seamless, and technology reliable. They'll take ownership of conference room readiness for executive and team meetings, handle Tier 1 and select Tier 2 support tasks, and resolve network, Wi-Fi, and phone-related issues. This role bridges hands-on end-user support with light infrastructure troubleshooting to maintain a consistent, professional IT experience. Essential Responsibilities Conference Room & Meeting Readiness (Primary Focus) • Perform daily conference room checks to ensure readiness before first meetings (displays, audio, video, microphones, network connectivity, adapters), • Support Zoom, Teams, Webex, and hybrid conference systems, including calendar integrations, signage/panels, and firmware updates, • Provide live meeting support for executive and board sessions; coordinate with Facilities or vendors for urgent issues, • Maintain and standardize rooms (labels, cable management, layouts, photos, and documentation), • Serve as first point of contact for support requests: accounts, MFA/passwords, VPN, Wi-Fi, printing, hardware, and software, • Image, deploy, and maintain laptops and peripherals for onboarding/offboarding, • Update and close tickets accurately, document resolutions, and contribute to internal knowledge base articles, • Diagnose basic network connectivity issues; perform port patching and switch/AP status checks, • Work with senior engineers to monitor and resolve Wi-Fi signal issues and manage small moves/adds/changes in IDF closets, • Maintain printer/MFD uptime (queues, drivers, badge printing, scan-to-email), • Check daily server and backup job statuses; escalate as needed, • Support user lifecycle (creation, licensing, group management, mailbox setup), • Apply baseline security and compliance settings per IT policy, • Troubleshoot access and synchronization issues between systems (e.g., Microsoft 365, Google Workspace) Qualifications • 2–4 years’ experience in IT or Workplace Support within a corporate or campus environment, • Proven experience with conference room AV systems, Zoom Rooms, or Microsoft Teams Rooms, • Strong troubleshooting skills for network connectivity, Wi-Fi, and telephony, • Working knowledge of Windows 10/11, macOS, and mobile platforms, • Experience administering Microsoft 365, Active Directory, and common collaboration tools, • Familiarity with ITSM tools (ServiceNow, Zendesk, Jira Service Desk, etc.), • Certifications preferred: CompTIA A+, Network+, or equivalent practical experience Work Style & Environment • On-site position; must be present early mornings to verify meeting room readiness, • Occasional after-hours support for major events or upgrades, • Organized, reliable, and able to communicate clearly with both executives and peers Compensation • Competitive rate of pay and a generous benefits program, • Salary commensurate with experience, • Medical, Dental, life, vision, short-term disability, and long-term disability insurance program, • Paid vacation time; paid sick time; paid holidays Equal Opportunity Employer Statement Prime Group Holdings is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Job DescriptionBenefits: • Flexible schedule, • Opportunity for advancement Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities • Perform a wide range of technical tasks including but not limited to:, • OS installations, hardware diagnostics, and software setup, • Structured cabling (including drilling, running, and dressing cables), • Telecom work (punch-downs, demarc extensions, etc.), • Work independently across various environments: retail, medical, restaurant, and corporate, • Maintain a high standard of professionalism with clients, • Be on call and ready to respond to service requests within your territoryPreferred Skills & Experience, • PC and printer troubleshooting experience (a strong plus), • At least 1 year of I.T. or Telecom experience, and one of the following:, • A+ Certification, • Network+ Certification, • OR 5+ years verifiable field experience in I.T./TelecomRequired Equipment & Qualifications, • Reliable personal vehicle (Public transportation not accepted), • Valid drivers license, • Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers)., • Laptop with Ethernet port, • Smartphone with mobile hotspot, • Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage., • Punctual, courteous, and presentableCompensation & Perks, • Paid hourly while on site, • 1099 contractor position, • Travel pay included (based on time travel; approx. 80-mile radius from home), • App-based tracking for job time and travel, • Exposure to new and exciting technologies and clients, • Opportunity to expand your skills and industry knowledgeAbout AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

The IT Helpdesk Support associate will ensure our workplace runs smoothly every day—keeping people productive, meetings seamless, and technology reliable.

The IT Helpdesk Support associate will ensure our workplace runs smoothly every day—keeping people productive, meetings seamless, and technology reliable.

Northwell Health - 400 East Main Street [Medical Office Assistant] As a Receptionist at Northwell Health, you'll: Perform a variety of duties relative to admission, discharge and/or transfer of patients; Perform a variety of clerical duties required to maintain accurate charts; Perform a variety of

Front Desk Reception - Patient Care Coordinator.County Dental Group - Yorktown Heights, NY.Full-Time | In-Office | Monday - Friday | 9:00 AM - 5:00 PMAbout Us.This role is essential to ensuring a.If you are organized, personable, and passionate about patient care, we'd love to hear from you!Key Resp

Dental Front Desk Receptionist - Join Our Patient-Centered Team!.Dental Front Desk Receptionist.This is more than a job-it's an opportunity to be the welcoming face that sets the tone for every patient experience while supporting a team that values your expertise.Dental Front Desk Receptionist.You'l

Are you talented on the phone and detail-oriented, who loves interacting with people? We’re looking for a positive and professional receptionist to be the face of our local business.You’ll welcome visitors, clients, and fellow employees, answer phone calls and emails, sort and deliver mail, sche

Security Officer - Utilities Receptionist.As a Security Officer - Utilities Receptionist in Clifton Park, NY, you will serve and safeguard clients in a range of industries such as Utilities, and more.Join a leading team where flexibility meets opportunity.As a Part-Time Security Officer, you can bui

H&R Block Seasonal Client Service Professional/Receptionist.At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe in a high performing, connected culture, wh

Car Wash Customer Service Representative.Location: 1757 Central Ave Albany, NY Employment Type: Full-TimeSchedule: Monday - Friday 7:30am - 4:00pm.Hoffman Car Wash is a fast-growing car wash dedicated to providing excellent service and outstanding customer experience.We take pride in our teamwork, a

Security Officer - Utilities Receptionist.Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose.While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to

H&R Block Seasonal Client Service Professional/Receptionist.At H&R Block, we believe in the power of people helping people.Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe in a high performing, connected culture, wh

THIS POSITION IS ON-SITE IN SOUTHAMPTON, NY.Important Note on Location & Housing.Due to the nature of this role, candidates.Housing in this area is extremely limited and expensive, and the compensation for this position does not support relocation or long-distance commuting.Thank you for your unders

Customer Service Representative.For more than 100 years, Jamaica Bearings Group (JBG) has built a reputation as a trusted partner in the aerospace, defense, industrial, and rail markets.As a family-owned business, we pride ourselves on combining tradition with innovation, delivering high-quality sol

Our client, a computer service organization, is seeking an IT Systems Technician to join their team!.Position Overview and Responsibilities.The IT Systems Technician will report directly to the Service Delivery Manager.Entering time and expense data into the Professional Services Automation (PSA) sy

Thomas Rupert - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers.We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.Our ideal candidate is highly organized, detail-oriented, and com

H&R Block Seasonal Client Service Professional/Receptionist.At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe in a high performing, connected culture, wh

Nuvance Health has a network of convenient hospital and outpatient locations - Danbury Hospital, New Milford Hospital, Norwalk Hospital and Sharon Hospital in Connecticut, and Northern Dutchess Hospital, Putnam Hospital Center and Vassar Brothers Medical Center in New York - plus multiple primary an

Prime Group is one of the largest private owners and operators of self-storage properties in the world, owning and operating over 310 self-storage assets in 28 states, two Canadian provinces and the U.Virgin Islands containing over 23 million rentable square feet.The firm manages three flagship fund

Sr Registration Associate (Medical Receptionist) - Clifton Park - FT/DAY-.If you are looking for an administrative position in Clifton Park, full-time, this could be your opportunity.Peter's Health Partner's, we care for more people in more places.This position is located at 855 Rt 146 Clifton Park,

Customer Service Representative.Information Technology (IT) Consulting firm that helps clients solve complex business problems by leveraging technology.Committed to industry leadership, we prioritize professionalism and always put our clients' interests first.Our goal is to ensure that our solutions

Minimal weekday hours required (join for weekends only!).NO LIMIT * Additional terms and conditions apply.Competitive hourly pay rates & team bonus.At David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that m

Prime Group is one of the largest private owners and operators of self-storage properties in the world, owning and operating over 310 self-storage assets in 28 states, two Canadian provinces and the U.Virgin Islands containing over 23 million rentable square feet.The firm manages three flagship fund

Our client, a computer service organization, is seeking an IT Systems Technician to join their team!.Position Overview and Responsibilities.The IT Systems Technician will report directly to the Service Delivery Manager.Entering time and expense data into the Professional Services Automation (PSA) sy

Customer Service Representative:.In this position you will be the face representing our company culture.It is imperative that you are a friendly and positive person by nature.The Customer Service Representative position requires high-level customer service, communication, and organization.Must be ab

Our Receptionist will greet all students and visitors and direct them to the proper department.They will answer incoming calls for the campus and route inquires in a prompt, accurate and professional manner.They will enter and update all Admission information and data in our Customer Relationship Ma

As a Customer Service Representative - State Farm Agent Team Member with Mackenzie Frederick - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency.Your attention to detail, customer service skills, and desire to he

Customer Service Representative.For more than 100 years, Jamaica Bearings Group (JBG) has built a reputation as a trusted partner in the aerospace, defense, industrial, and rail markets.As a family-owned business, we pride ourselves on combining tradition with innovation, delivering high-quality sol

Prime Group is one of the largest private owners and operators of self-storage properties in the world, owning and operating over 310 self-storage assets in 28 states, two Canadian provinces and the U.Virgin Islands containing over 23 million rentable square feet.The firm manages three flagship fund

Customer Support / Remote] - Anywhere in U.Medical, dental & vision / 401k - As a Customer Service Rep at DGI Supply, you will: Handle customer and sales interactions via phone, email and tickets within the Customer Care Box; Process requests for quotations, order entry and product questions from cu

County Waste in Clifton Park is looking to add a Customer Service Representative to our growing team!.Our priority is to make sure we hire professional customer service representatives that care about the safety of our drivers and the service provided to the community.As a customer service represent

Customer Support / Remote] - Anywhere in U.Medical, dental & vision / 401k - As a Customer Service Rep at DGI Supply, you will: Handle customer and sales interactions via phone, email and tickets within the Customer Care Box; Process requests for quotations, order entry and product questions from cu

Ace Handyman Services - JobID: 100-169109366 [Customer Service Representative] As a Customer Service Representative at Ace Handyman Services, you'll: Be responsible for inbound and outbound customer sales/education; Provide customers with information and expert advice on the services, pricing, and a

Customer Support / Remote] - Anywhere in U.Medical, dental & vision / 401k - As a Customer Service Rep at DGI Supply, you will: Handle customer and sales interactions via phone, email and tickets within the Customer Care Box; Process requests for quotations, order entry and product questions from cu

Take the next step in your career as our new Amazon Customer Service Representative (Remote) to perform responsibilities as a Customer Service Representative (Remote).Work with your team to maintain efficiency and high standards.Ensure compliance with safety and company policies.Perks include compet

Customer Support / Remote] - Anywhere in U.Medical, dental & vision / 401k - As a Customer Service Rep at DGI Supply, you will: Handle customer and sales interactions via phone, email and tickets within the Customer Care Box; Process requests for quotations, order entry and product questions from cu

We have an opening for a talented Receptionist to gain knowledge of company offerings to better serve clients, assist with processing returns and exchanges, and respond promptly to inquiries and resolve basic issues.Other duties include maintain accurate records and documentation, adapt to shifting

Position: IT PC Refresh Support Technician.Schedule: Monday-Friday, 8:00 AM - 5:00 PM (100% Onsite).As an IT PC Refresh Support Technician, you will be responsible for providing technical assistance during the PC hardware refresh deployment project.Your role includes building, swapping, and deployin

Join our growing team as a American Airlines Customer Service Representative (Remote) to coordinate tasks to ensure deadlines are met, assist with organizing, stocking, and general upkeep, and provide excellent service to customers and team members.Other duties include maintain accurate records and

Allied Universal - JobID: 1487276 [Administrative Assistant / Secretary] As a Front Desk Security Guard at Allied Universal, you'll: Maintain front desk phone system to include answering incoming calls; Respond to caller inquiries, direct calls as appropriate, and take and give accurate messages; Gr

Bring your energy to the role of Walmart Customer Service Representative to gain knowledge of company offerings to better serve clients, adapt to shifting priorities and business needs, and provide excellent service to customers and team members.Other duties include assist with processing returns an

Receptionist / Switchboard Operator.Monday - Friday (12 pm - 4 pm).We are looking for a recent HS grad that would be available for part time afternoon work.Looking for someone to cover 1 hour of switchboard daily and be flexible to cover full-time during vacations.The remainder of the day they will

Join our growing team as a American Airlines Customer Service Representative (Remote) to coordinate tasks to ensure deadlines are met, assist with organizing, stocking, and general upkeep, and provide excellent service to customers and team members.Other duties include maintain accurate records and

Customer Service Representative.For more than 100 years, Jamaica Bearings Group (JBG) has built a reputation as a trusted partner in the aerospace, defense, industrial, and rail markets.As a family-owned business, we pride ourselves on combining tradition with innovation, delivering high-quality sol

Now hiring an experienced British Airways Customer Service Representative (Remote) to respond promptly to inquiries and resolve basic issues, provide excellent service to customers and team members, and assist with organizing, stocking, and general upkeep.Other duties include manage daily responsibi

Our client, a computer service organization, is seeking an IT Systems Technician to join their team!.Position Overview and Responsibilities.The IT Systems Technician will report directly to the Service Delivery Manager.Entering time and expense data into the Professional Services Automation (PSA) sy

An exciting opportunity awaits for a Amazon Customer Service Representative (Remote) to perform responsibilities as a Customer Service Representative (Remote).Ensure compliance with safety and company policies.Ensure compliance with safety and company policies.Perks include competitive pay, flexible