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Four (4) years of professional experience in an IT Helpdesk/Desktop Support role; and Completion of a one-year program of study from a vocational/technical school in an area of information technology can substitute for one year of required experience.

They are the first to touch a helpdesk ticket and make sure that the issue is handled quickly and the Client is informed of what to expect every step of the way.

Job DescriptionBenefits: • Flexible schedule, • Opportunity for advancement Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities • Perform a wide range of technical tasks including but not limited to:, • OS installations, hardware diagnostics, and software setup, • Structured cabling (including drilling, running, and dressing cables), • Telecom work (punch-downs, demarc extensions, etc.), • Work independently across various environments: retail, medical, restaurant, and corporate, • Maintain a high standard of professionalism with clients, • Be on call and ready to respond to service requests within your territoryPreferred Skills & Experience, • PC and printer troubleshooting experience (a strong plus), • At least 1 year of I.T. or Telecom experience, and one of the following:, • A+ Certification, • Network+ Certification, • OR 5+ years verifiable field experience in I.T./TelecomRequired Equipment & Qualifications, • Reliable personal vehicle (Public transportation not accepted), • Valid drivers license, • Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers)., • Laptop with Ethernet port, • Smartphone with mobile hotspot, • Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage., • Punctual, courteous, and presentableCompensation & Perks, • Paid hourly while on site, • 1099 contractor position, • Travel pay included (based on time travel; approx. 80-mile radius from home), • App-based tracking for job time and travel, • Exposure to new and exciting technologies and clients, • Opportunity to expand your skills and industry knowledgeAbout AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

Job Description The number one goal of everyone in our team is to make our Clients exceptionally happy. The Level 1 Helpdesk Technician plays an important role in making sure that happens. The Level 1 Helpdesk Technician handles the first level support requests that come in from our Clients. They are the first to touch a helpdesk ticket and make sure that the issue is handled quickly and the Client is informed of what to expect every step of the way. When help is needed the Level 1 Helpdesk Technician can get help from or escalate issues to other members in Service Delivery Team. Responsibilities: • Provide remote and onsite support for desktops, laptops, printers, mobile devices, and applications., • Troubleshoot Windows OS, Office 365, basic networking, antivirus, and backup software., • Monitor and manage service tickets in line with SLAs., • Perform daily backup checks and coordinate with vendors to resolve issues., • Assist in IT project execution and meet scheduled deadlines., • Maintain accurate client documentation and configurations., • Contribute to SOP development by documenting repeatable tasks., • Escalate unresolved issues to Tier 2/3 with detailed notes., • Communicate professionally and promptly with clients., • Desired, • Bachelor’s degree in IT or 2+ years of relevant experience., • 1–2 years in a Help Desk or IT Support role., • Hands-on experience with Windows 10/11, Office 365, and productivity tools., • Familiarity with networking basics (IP, DNS, DHCP, VPN)., • Experience with ticketing systems (ConnectWise, Autotask)., • Exposure to RMM platforms (Datto, ConnectWise Automate, N-able)., • Great Communications skills, • Positive and professional demeanor, • Nice to Have, • Professional IT Certifications (CompTIA A+, MS Certifications), • Generous incentives for reaching Team and Company Goals, • We have Health and Dental / Vision covered!, • An easy-going environment and culture (we all enjoy what we do), • Company matched Simple IRA, • Paid time off Company DescriptionWe are family friendly company that has been in business since 2000. We pride ourselves in a very high level of customer service and the growth of our company is directly related to this. You will work with a group of professionals that is committed to enabling our clients businesses through technology and providing them with an exceptional experience. We provide a positive work experience for all employees and your growth potential is only limited to your desire to succeed.We are family friendly company that has been in business since 2000. We pride ourselves in a very high level of customer service and the growth of our company is directly related to this. You will work with a group of professionals that is committed to enabling our clients businesses through technology and providing them with an exceptional experience. We provide a positive work experience for all employees and your growth potential is only limited to your desire to succeed.

Contract through June + extension.The Help Desk Support Technician will serve as the principal line of communication for the project team.The duties and responsibilities of this position are as follows:.Provide Tier 1 software, hardware, and network-related support.Use documented procedures and chec

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