Trabajos helpdesk en Jacksonville, FloridaCrear alertas

Job Description DirectViz Solutions, (DVS) is a rapidly growing government contractor that provides strategic services that meet mission IT needs for government customers. DVS provides innovative information technology solutions to government clients through the knowledge and expertise of our dedicated employees. DVS is an employee-centric employer that provides competitive compensation, comprehensive medical plans, 401k match, PTO accrual, professional development reimbursement, corporate-funded technology certifications, and employee recognition and appreciation programs. At DVS, we recognize that our employees are our number one resource. If you are a problem-solving people-person, apply today! We are seeking a highly skilled Computer Systems Analyst to work on-site at our Jacksonville, FL location. Key Responsibilities: • Provide superior customer service to internal and external clients by maintaining local and remote computer systems and making sure all users are equipped with technology to support company goals., • Act as a primary point of contact for incoming Helpdesk phone calls and emails., • Open and update Support Requests based on phone calls and emails., • Triage Support Requests to determine priorities based on severity of issue, effect on user/company, and other influencing factors., • Configure and deploy workstations and laptops., • Provide client locations with onsite support as necessary., • Create and maintain accurate documentation to ensure correct procedures and licensing are followed., • Create and remove new user and computer accounts within and outside of domain environments., • Support various customer software and hardware as needed, including working with third-party service providers to expedite customer solutions., • Regularly perform scheduled maintenance on desktops, laptops, and servers., • Scan and maintain machines for security purposes., • Provide technical assistance for common application and hardware issues., • Research best practices for applications., • Maintain confidential information as needed., • Assist the Advanced Services teams with deployments, installations, rollouts, and maintenance., • Escalate issues to Advanced Services and the Management team as appropriate., • Provide basic Video Tele-Conference (VTC) support to systems on NIPR/SIPR networks, including Initiate and Terminate VTC's, and Provide basic troubleshooting of application and connectivity., • Other duties and projects as assigned Requirements • Education: DoD8570 IAT Level II (eg: Sec+), • Clearance: Secret, • 1-3 years' experience in Technical Support or equivalent experience., • Excellent team skills, must be thorough, must have excellent communications skills, written and verbal, • Demonstrate initiative and be results oriented with flexibility and tenacity, • Demonstrate the ability to continuously adjust priorities to reflect changing circumstances, • Ability to work in a dynamic cross-organizational team environment, • Strong dedication to provide quality customer service, • Effective problem-solving skills and inherent decision-making ability, • Strong analytical skills including the ability to quickly identify the cause of issues with the system or determine if other teams need to be included in resolving an issue, • Ability to manage own projects including communications to customers as well as work as part of a larger team managed by a project manager Physical and Mental Qualifications: • Be able to maintain awareness during scheduled working hours., • Prolonged periods sitting or standing at desk and working on a computer (mouse and keyboard), • Able to lift up to 15 pounds., • Excellent verbal and written communication; good command of the English language, • Execute tasks independently and work as a team., • Learns and memories routine tasks., • Strong organizational, grammar, business correspondence, and self-management skills, • Candidates must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodation will be provided for employees with disabilities., • DVS retains the right to change or assign other duties to this position. DirectViz Solutions, LLC (DVS) is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant for employment because of race, color, sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law. DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities Act of 1998.

Job Description POSITION DESCRIPTION Field Service Technician Department: Information Technology | FLSA Classification: Non-Exempt | Employment Type: Full-Time POSITION SUMMARY The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities include hardware and software troubleshooting, incident documentation in the IT ticketing system, and resolution of issues involving operating systems, enterprise applications, and peripheral equipment. This role requires proactive communication with end users and timely escalation to maintain SLAs and operational consistency across all shifts. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Job Summary/ Purpose: Field Service Technicians performs on-site or in-house servicing, repair and/or installation of company product(s) including system hardware and software, PC's, Toughbook’s, Mobile devices, servers and networking/wireless networking. Provides technical support to customers on operational or maintenance aspects of system equipment. Main Accountabilities/Responsibilities: · Good knowledge on Imaging/Staging of desktops, laptops and other related devices. · Maintain, analyze, and troubleshoot, software and computer peripherals. · Must have reliable transportation and clean driving history · Travel to Various sites on demand basis would be required. · Ability to set up, configure and add all hardware. · Assist client internal IS technicians with large IMAC’s · Break-fix & IMAC support, periodic maintenance · Provide technical support to end-users via telephone and in person. · Assist coworkers in the resolution of end-user’s technical issues. · Assist coworkers in the execution of established processes and escalations. · Test, image and clean PC’s, laptops, monitors, printers, and other related hardware. · Following proper manufactures procedures for ordering parts and returning defective parts. · Manage (Service Now) ticket queue constantly throughout the day. · Response to end-user issues via face to face interaction, telephone, or escalated help desk tickets. · Diagnose and resolve technical hardware and software issues. · Gather information to determine the issue by evaluating and analyzing the symptoms. · Partners with other departments to provide technical assistance. · Corporate Wi-Fi and LAN access · VPN setup and troubleshooting · Network authentication issues · Identify priorities and redirect problems to appropriate resources. · Organize ideas and communicate appropriate messages. · Stay current with system information, changes, and updates. · Handling all designated workstation installations and updates Capabilities/Skillset: · 4+ years of hands-on technical knowledge of laptop and desktop design and software installation. · Familiar with standard concepts, practices, and procedures within the IT support field. Relies on limited experience and judgment to plan and accomplish goals. · Possess 2 to 3 years’ experience in a break/fix environment. Able to lift heavy equipment. (PC’s, monitors, printers.) Strong verbal and written communication skills. A certain degree of creativity and latitude is required. · Experience in supporting Mobile devices (Apple IOS, Android, iPhone, iPad) · Experience with Windows 7-10 OS, Microsoft Office, Internet browsers and Email clients. · Printer/Copier experience preferred. · Working knowledge of systems hardware, printers, scanners and other peripheral devices. · Strong communication and customer service skills with users to interpret and address their needs in an efficient and professional manner. · Experience providing IT technical support to senior leaders of an organization. · Ability to visualize and troubleshoot complex issues remotely. · Highly developed analytical troubleshooting skills. · Able to multi-task, work independently with minimal supervision as well as within a team environment. · Ability to obtain and maintain manufacture warranty repair certifications. (EX, HP, DELL, LENOVO, APPLE) MINIMUM QUALIFICATIONS Education · Bachelor’s or master’s degree in information technology, Computer Science, or a related field; OR an equivalent combination of education, training, and relevant work experience Experience • Minimum of eighteen (18) months of hands-on experience in a desktop support, help desk, or IT support capacity., • Demonstrated experience supporting Windows-based environments, including Windows 10 and/or Windows 11. Certifications (Preferred) • CompTIA A+ certification or equivalent vendor-neutral credential., • Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES • Proficiency in Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365., • Experience with PC and laptop hardware installation, configuration, and troubleshooting., • Familiarity with enterprise antivirus and endpoint protection solutions., • Experience with helpdesk ticketing systems and IT service management practices., • Knowledge of mobile device management (MDM) platforms supporting iOS and Android devices., • Familiarity with enterprise encryption solutions and Windows device management via Active Directory., • Strong analytical, problem-solving, and technical troubleshooting abilities., • Ability to effectively manage multiple priorities, work independently, and consistently meet established SLAs., • Excellent verbal and written communication skills with the ability to convey technical information clearly to non-technical audiences., • Demonstrated commitment to delivering high-quality customer service to internal stakeholders., • Ability to adapt to a rapidly evolving technology environment and shifting organizational priorities., • Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response as required. PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT The demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and applicable state law. • Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment., • Occasionally required to lift and/or move IT equipment weighing up to 50 pounds., • May require bending, kneeling, or crouching to install or service equipment., • Work is performed primarily in a standard office or data center environment with moderate noise levels., • May be required to travel to or work at multiple organizational sites or client locations. EQUAL EMPLOYMENT OPPORTUNITY We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA. Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance. DISCLAIMER This description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve.

Job DescriptionBenefits: • Flexible schedule, • Opportunity for advancement, • Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities • Perform a wide range of technical tasks including but not limited to:, • OS installations, hardware diagnostics, and software setup, • Structured cabling (including drilling, running, and dressing cables), • Telecom work (punch-downs, demarc extensions, etc.), • Work independently across various environments: retail, medical, restaurant, and corporate, • Maintain a high standard of professionalism with clients, • Be on call and ready to respond to service requests within your territoryPreferred Skills & Experience, • PC and printer troubleshooting experience (a strong plus), • At least 1 year of I.T. or Telecom experience, and one of the following:, • A+ Certification, • Network+ Certification, • OR 5+ years verifiable field experience in I.T./TelecomRequired Equipment & Qualifications, • Reliable personal vehicle (Public transportation not accepted), • Valid drivers license, • Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers)., • Laptop with Ethernet port, • Smartphone with mobile hotspot, • Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage., • Punctual, courteous, and presentableCompensation & Perks, • Paid hourly while on site, • 1099 contractor position, • Travel pay included (based on time travel; approx. 80-mile radius from home), • App-based tracking for job time and travel, • Exposure to new and exciting technologies and clients, • Opportunity to expand your skills and industry knowledgeAbout AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of between $25 / hr.There is no payment required in order to apply or to work as an In-Home Usage Tester.You

Responsive Answering Service provides contact center and answering services to businesses across the United States.We act as an extension of our clients’ operations—integrating seamlessly with their systems, workflows, and brand voice.Our distributed teams enable flexible, scalable coverage whil

We're currently looking for individuals across the country to take part in remote paid research, including remote focus groups, product trials, and consumer studies.Earn up to $750 a week in your free time by providing feedback on everyday products and services.If you're comfortable sharing your opi

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Customer service representative agent experience not required.Remote Work From Home Customer Service Representative Agent - Part Time Market Rese

We're currently looking for individuals across the country to take part in remote paid market research, including online focus groups, product trials, and consumer studies.Earn up to $750 a week in your free time by providing feedback on everyday products and services.If you're comfortable sharing y

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Customer service representative agent experience not required.Remote Work From Home Customer Service Representative Agent - Part Time Market Rese

The Receptionist manages front desk operations and provides administrative support within a physician practice or center.You will ensure a welcoming experience for all patients and visitors and supports the medical team with routine administrative tasks under close guidance and established guideline

Customer Service Representative/Dispatcher.Southern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States.We are seeking business leaders to join our growing team and become an integral part of our company's future.

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Customer service representative agent experience not required.Remote Work From Home Customer Service Representative Agent - Part Time Market Rese

Medical Receptionist - Patient Experience Specialist.Jacksonville, Florida, United States.Sono Bello is America's top cosmetic surgery specialist, with 185+ board-certified surgeons who have performed over 300,000 laser liposuction and body contouring procedures.A career at Sono Bello means being pa

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Customer service representative agent experience not required.Remote Work From Home Customer Service Representative Agent - Part Time Market Rese

Customer Service Representative.Manages patient calls to the Health System's enterprise-wide centralized call center.Assists with appointment scheduling, messaging physicians (test results, clinical advice, medication request, etc.Fulfills patient needs, resolves issues, and ensures patient satisfac

Location: Aviata at Jacksonville.Address: 4101 Southpoint Dr E, Jacksonville, FL 32216.Work Schedule: Wednesdays (8PM-8AM) & weekends (as needed).We are searching for a receptionist to join our community that is resident and employee focused, a team builder, and excited about the opportunity to assi

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Customer service representative agent experience not required.Remote Work From Home Customer Service Representative Agent - Part Time Market Rese

The Front Desk Receptionist will provide coverage of telephone and front desk duties.Answer incoming calls in a prompt, courteous manner according to Brooks customer service quality standards.Greet and assist visitors in a professional and efficient manner.Receives hospital guests, ascertains needs,

Receptionist - State Farm Agent Team Member/h2pCam Anderson - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers.We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.Our ideal candidate

Office & Soft Services - Receptionist.Job Family: Office & Soft Services.Background Package: CBRE STANDARD PACKAGE -NO DRUG TEST-.Location: CBRE 1 Independent Drive, Suite 3000, Jacksonville, FL 32202.Overview of Work Environment/Client Nuances: Front desk reception.Will oversee all nuances of the o

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.Benefits include hea

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Customer service representative agent experience not required.Remote Work From Home Customer Service Representative Agent - Part Time Market Rese

Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity.Make Lives Better Including Your Own.If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your ca

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Customer Service Representative.SNYDER AIR CONDITIONING, PLUMBING & ELECTRIC is HIRING for Talented Professionals for Customer Service Representatives in Residential Markets.Join Our Dedicated Team and Explore Exciting Opportunities in Professional HVAC Services.DAY IN THE LIFE OF A CUSTOMER SERVICE

Customer Service Representative.Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience.In addition, we provide products and services to protect life's other most important assets: our homes and d

The Front Desk Receptionist will provide coverage of telephone and front desk duties.Answer incoming calls in a prompt, courteous manner according to Brooks customer service quality standards.Greet and assist visitors in a professional and efficient manner.Hours: Full-time, Monday - Friday 1:30pm -

Customer Service Representative.Customer Service Rep responsible for order processing, customer inquiries, and clerical support for product orders, billing, and logistics.Process orders, quotes, returns, invoices, and shipping documents.Handle customer inquiries (phone/email) and provide product/pri

At SCA Health, we believe health care is about people the patients we serve, the physicians we support and the teammates who push us forward.Behind every successful facility, procedure or innovation is a team of 15,000+ professionals working together, learning from each other and living out the mis

Receptionist - State Farm Agent Team Member.Kim Lego - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers.We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.Our ideal candidate is hig

Bluebird Kids Health is a dynamic organization that provides underserved communities with new access to value-based pediatric primary care.We are on a mission to provide exceptional care, so every child can thrive.We offer comprehensive, evidence-based primary and urgent care services to children an

Receptionist - State Farm Agent Team Member.Darryl Wakefield - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our clients.We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.Our ideal candidate

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Receptionist Position at McGuireWoods.McGuireWoods is seeking a professional, personable, and proactive Receptionist to serve as the first point of contact for clients and visitors at our Jacksonville office.This role requires strong administrative skills, excellent communication, and a commitment t

Administrative Assistant / Receptionist.The Administrative Assistant/Receptionist is responsible for the duties of the front desk and provides additional administrative support to faculty and staff.Characteristic job tasks and responsibilities:.Promotes and preserves the mission of LECOM;.Routes cal

The Receptionist is responsible for answering and directing incoming calls, providing basic information to visitors and callers, and greeting clients professionally.The role handles incoming and outgoing mails, and coordinates appointments, meetings, and office events.They maintain office supplies a

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This key position is responsible for greeting all visitors as well as answering all incoming phone calls in a timely and courteous manner including all overhead paging using the hospital intercom system.This position is also responsible for scheduling all meeting rooms in the hospital and various ot

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Customer Service Representative / Clerk.SP+, a Metropolis company, is an artificial intelligence company for the real world.We use computer vision to enable checkout-free parking experiences.So there's no fumbling with tickets, machines, apps, or credit cards.You just "drive in and drive out.We are

If you love a great workplace culture, excellent management, and talented coworkers, then join our diverse team of early childhood educators and professionals! The Discovery Tree Academy is looking for an experienced Receptionist to provide general secretarial and clerical assistance to one or more