Helpdesk jobs in Dallas, TexasCreate job alerts

Job Description We are looking for an experienced Technical Support Representative who shares our passion for technology and customer service. The Support Engineer’s main areas of responsibility are to act as an escalated resource for our Helpdesk Support Team by identifying and resolving complex technical issues, maintaining client uptime and improving their computing experiences through proactive maintenance, and supporting our Implementation Team, all while providing exceptional customer service. Candidates are required to live within a commuting distance from our office in Plano and be readily available for on-site client support across the metroplex. Qualified candidates will have 2-3 years of experience in a Systems Engineer role in addition to a minimum of 2 years in a Desktop Support role. Ideal candidates will have prior MSP experience and a proven track record of comprehensive IT administration and support of small, medium, and multi-site networks. Preference will be given to applicants with CompTIA A+, CompTIA Network+, CCNA, and/or MCSA certifications. Primary areas of responsibility: * Serve as an escalation point for the Helpdesk Support Team * Perform advanced troubleshooting of customers’ network, hardware, and application issues * Provide onsite technical assistance to our clients * Work through proactive technical support items * Manage client security devices such as firewall configurations and firmware updates * Documentation of network configurations * Extreme administration of enterprise email applications, such as Exchange Server, including installation, configuration, and troubleshooting. * Troubleshooting and configuring workstations, automating configurations, and testing workstation hardware. * Working knowledge of data center technologies, including SQL clustering, enterprise backup systems, high availability load balancing solutions, virtualization technologies, and SAN architecture. * Proficiency in cloud infrastructure, with working knowledge of Microsoft Azure or Amazon AWS, and M365 components such as Exchange Online, Teams, SharePoint, Intune, Security & Compliance, and ATP. * Additional technical knowledge preferred, including TCP/IP subnetting, routers, firewalls, Remote Desktop Services & Citrix, DNS services, wireless technologies, and security fundamentals. Qualified applicants should have multiple years of experience with these technologies: * Windows Server OS (all versions) – design, implementation, and support * Windows 10 and up – installation, configuration, and maintenance * Hyper-V / VMWare, installing and upgrading ESXi host and vCenter * Office 365 -multiple applications * Azure * mac * VEEAM / Altaro * Remote Desktop Services * LAN and WAN networking including VPNs, subnetting, VLANs, and routing * Active Directory, DHCP, DNS, Group Policy, and NAT * Multiple certifications preferred, including M365 Certified – Enterprise Administrator Expert/M365 (Security/Messaging/Teams) Associate, CCNA/CCDA/CCVP/CCIE, VCP, Project+, Network+, Security+. Isogent offers a competitive income, employee health and dental benefits, and paid time off. Applicants may be subject to a background check. Please include a brief cover letter about yourself and why you are the right person to join the Isogent team as a Systems Engineer. We can’t wait to hear from you! Job Type: Full-time Support Engineers at Isogent Partners LLC are professionals with experience in networking, server technologies, and client management. They excel in both technical aptitude and communication skills, thriving in high-pressure environments where clients rely on strong guidance and prompt resolution of complex issues. Company DescriptionWelcome to the dynamic world of Isogent! We're more than just a tech company – we're an epicenter of innovation and a canvas for creativity. At Isogent, we don't just provide services – we craft stories of triumph in Cyber Security, architect dazzling digital cities in IT Strategy, and lead thrilling migrations into the cloud. Our tools are more than just programs – they're woven tapestries bridging the digital divide, with Infrastructure as the backbone of a bustling metropolis, and Network & Intellectual Property Security as its stalwart defenders. But we're not just about work, we're a passionate group dedicated to exceptional customer service, constantly riding the wave of technological progress. We believe in exceeding expectations, turning every customer interaction into a grand celebration of success. Join Isogent, where work is a vibrant journey filled with endless possibilities. Together, let's paint the tech cosmos with strokes of brilliance. Come on board, and let's shape the future of technology!Welcome to the dynamic world of Isogent! We're more than just a tech company – we're an epicenter of innovation and a canvas for creativity.\r\n\r\nAt Isogent, we don't just provide services – we craft stories of triumph in Cyber Security, architect dazzling digital cities in IT Strategy, and lead thrilling migrations into the cloud. Our tools are more than just programs – they're woven tapestries bridging the digital divide, with Infrastructure as the backbone of a bustling metropolis, and Network & Intellectual Property Security as its stalwart defenders.\r\n\r\nBut we're not just about work, we're a passionate group dedicated to exceptional customer service, constantly riding the wave of technological progress. We believe in exceeding expectations, turning every customer interaction into a grand celebration of success.\r\n\r\nJoin Isogent, where work is a vibrant journey filled with endless possibilities. Together, let's paint the tech cosmos with strokes of brilliance. Come on board, and let's shape the future of technology!

Inbound Helpdesk Representative ($15/hr. Inbound Helpdesk Representative ($15/hr. Inbound Helpdesk Representative ($15/hr.

Answer helpdesk calls and directs to appropriate person or department. A successful Helpdesk Specialist has. As the help desk specialist, you play an important role in helping us fulfill this mission by supporting in Tier 1 helpdesk functions and perform IT operations to support end-user agency wide

Customer Service Representative.Customer Service Representative Supporting Commercial And Public Sector Clients.We are looking for Customer Service Representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support posi

The Helpdesk Technician (macOS & Windows) at Encore Enterprises provides first and second-line technical support to end-users across the organization, supporting both macOS (OS X) and Windows environments.

Job Description MADD is seeking a passionate and mission-driven Program Specialist to join our team and help support and shape the future of underage substance use prevention. This role is ideal for someone who is eager to make a difference in the lives of youth, families, and communities through innovative education, engaging curriculum, and impactful programming. As a National Program Specialist, you will play a key role in advancing MADD’s mission to end impaired driving and prevent underage substance use. You will support the design and delivery of prevention programs, collaborate across teams to bring national initiatives to life, and help strengthen our work with youth, parents, schools, and communities through collaborative partnerships with our passionate mission delivery staff. This is a hybrid position that will require the selected candidate to work from the office on a set schedule. DUTIES AND RESPONSIBILITIES (essential functions of the position): • Design, implement, and evaluate training and curriculum for organizational mission programs, including underage substance use prevention, adult prevention education, law enforcement support, deterrence programming, volunteer initiatives at the organizational level. This may include orientations, facilitator training, ongoing education, coaching and evaluation meetings., • Support online and in-person training as well as department initiatives with coordination of online processes, training recordings, calendars, correspondence, scheduling of meetings, event planning, travel arrangements, recordkeeping, and expense processing., • Collaborate cross departmentally to develop and design annual activations targeted to accomplish specific objectives and outcomes nationwide., • Maintain data systems, conduct regular audits, provide technical assistance and conduct relevant training to ensure accuracy, compliance, and insights for continuous improvement., • Manage and audit national databases, volunteer job descriptions, and associated background check processes to ensure compliance and safety., • Design and produce program reporting. Identify trends, process efficiencies, and analysis for stakeholder review. Maintain tracking and data collection for evaluation and improvement., • Continually review and make suggestions for processes and documentation that guide mission programs, for improved effectiveness and efficiency., • Ensure all program materials and training documents associated with the related mission programs are up to date, relevant, and accessible., • Support and collaborate programming needs associated with national observances (e.g., Spring Break, Red Ribbon Week, Prom/Graduation, Back to School, National Volunteer Appreciation Month, Law Enforcement Support Activities, etc.)., • Coordinate and implement the strategies for growing mission programming in conjunction with Mission Delivery., • Work within the department helpdesk system and provide excellent internal/external facing customer service and issue tracking., • Bachelor’s degree in a related field such as Education, Social Work, Communications, Community or Public Health, Nonprofit Management, or a similar discipline and at least 1 year of experience in an area aligned with the program’s focus (e.g., youth substance use prevention, volunteer engagement, adult education, law enforcement support, or deterrence programming). In lieu of a bachelor’s degree, 5 or more years of relevant professional experience in a related field as described above., • Proficient with a wide range of software (ex. Microsoft Office, Salesforce, and Canva)., • Experience and comfort with presentation software, virtual meeting platforms and learning management software a plus., • Bilingual, Spanish speaking a plus., • Previous experience working with the creation and training of community awareness, volunteers, education, youth programs and/or experience working within the non-profit industry a plus., • Comfort with data analysis, reporting, and systems-based quality improvement processes., • Strong organizational skills, be detail oriented with the ability to prioritize, manage multiple projects, and execute in a high-volume environment., • Skilled in presentation composition and a degree of comfort and confidence in front of an audience., • Must have exceptional internal and external customer service orientation., • Ability to work both independently and with others to resolve issues and maintain composure and professionalism in an environment of changing and/or multiple priorities., • Ability to set priorities, adapt quickly to, plan for, and manage multiple projects in a fast-paced setting, meeting deadlines with attention to detail., • Ability to maintain social, ethical, and organizational standards in job related activities, at work and in the community., • Ability to maintain workplace confidentiality and take ownership/accountability for own actions and aspects of the job. Eligible within first 30-45 days • Health, Dental, Vision, • Retirement 403(b) + employer matching, • 4 weeks accrued vacation, • 12 Paid Holidays per calendar year, • Up to 3 Floating Holidays per calendar year, • Paid Sick Time, • Modified Tuition Reimbursement, • Maternal/ Paternal Leave, • Basic Life, AD&D, Short-Term and Long-Term Disability Insurance covered by Employer, • FSA, HRA

Job Title: HELPDESK REPRESENTATIVE.

High-school diploma or general equivalency diploma (GED) with one to three years related IT helpdesk/desktop administration experience and is familiar with standard or common concepts, practices, and procedures within the IT field. The Desktop Administrator I's ("Desktop Administrator") pr

Minimum of 2 years experience in IT helpdesk support with proven track record and continued technical training.

Job Description Akkodis is seeking a Service Desk Agent for a Contract job with a client in Dallas, TX(Hybrid). The ideal candidate will have a customer-first mindset and provide technical support for clinicians and employees, resolving issues with iOS, MacOS, Windows, and peripherals. Rate Range: $20/hour to $23.38/hour; The rate may be negotiable based on experience, education, geographic location, and other factors. Service Desk Agent job responsibilities include: * Providing technical support for iOS, MacOS, Windows, and peripheral devices. * Managing and resolving support tickets through various communication channels. * Responding to hardware fulfillment requests for laptops, tablets, and peripherals. * Collaborating with other departments to escalate and resolve issues. * Maintaining up-to-date customer and ticket documentation. Desired Qualifications: * High School Diploma or equivalent. * 3-5 years of experience in Service Desk or HelpDesk support. * Strong customer service skills (written and verbal). * Experience with Apple iOS, iPad, and Windows hardware. * Familiarity with web-based applications and mobile device management tools (Google Workspace, Slack, MaaS360, Workspace One). * Proven analytical and problem-solving abilities. If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at Pay Details: $20.00 to $23.38 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act, • Los Angeles City Fair Chance Ordinance, • Los Angeles County Fair Chance Ordinance for Employers, • San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Company DescriptionGlobal Footprint, Local Impact: As part of the world's second-largest ER&D company, you'll join a network of 50,000 professionals across 30 countries, each contributing to impactful projects worldwide while benefiting from a close-knit community at a local level. Diverse Career Paths: With services ranging from specialist recruitment to cloud infrastructure and sustainability, Akkodis offers a multitude of career paths. Whether you're a software developer, data analyst, or sustainability expert, there's a place for your skill set. Commitment to Innovation: Innovation is our cornerstone. With continuous investments in analytics and market intelligence, we not only predict the future of technology – we create it. Your ideas and innovations will have the space to flourish. Continuous Learning and Development: The Akkodis Academy offers unrivaled opportunities for learning and professional growth, ensuring you remain at the forefront of your field. Our culture values continuous improvement, both for our company and for your career. Inclusive and Collaborative Culture: We believe in the power of diverse perspectives and collaborative work environments. At Akkodis, you'll find a community where inclusivity drives innovation and where every voice is heard. Our Evolution and Your Role in It Akkodis emerged from the strategic merger of AKKA Technologies and Modis in 2023, under the Adecco Group. This fusion created a powerhouse in digital engineering and technology, blending European engineering finesse with global technological capabilities. As we write our next chapter, your skills and vision will be instrumental in driving our continued success. Empowering the Future We're not just creating solutions; we're empowering industries to be more efficient, sustainable, and forward-thinking. Our work in industrial automation, product development, and custom software solutions is setting new standards in technology and engineering. Join the Akkodis Community At Akkodis, you're more than just an employee – you're a vital part of a community shaping the future. We're excited to see where your expertise can take us. Discover where you fit in our diverse range of opportunities and start engineering a smarter future with us today.Global Footprint, Local Impact: As part of the world's second-largest ER&D company, you'll join a network of 50,000 professionals across 30 countries, each contributing to impactful projects worldwide while benefiting from a close-knit community at a local level.\r\n\r\nDiverse Career Paths: With services ranging from specialist recruitment to cloud infrastructure and sustainability, Akkodis offers a multitude of career paths. Whether you're a software developer, data analyst, or sustainability expert, there's a place for your skill set.\r\n\r\nCommitment to Innovation: Innovation is our cornerstone. With continuous investments in analytics and market intelligence, we not only predict the future of technology – we create it. Your ideas and innovations will have the space to flourish.\r\n\r\nContinuous Learning and Development: The Akkodis Academy offers unrivaled opportunities for learning and professional growth, ensuring you remain at the forefront of your field. Our culture values continuous improvement, both for our company and for your career.\r\n\r\nInclusive and Collaborative Culture: We believe in the power of diverse perspectives and collaborative work environments. At Akkodis, you'll find a community where inclusivity drives innovation and where every voice is heard.\r\n\r\nOur Evolution and Your Role in It\r\n\r\nAkkodis emerged from the strategic merger of AKKA Technologies and Modis in 2023, under the Adecco Group. This fusion created a powerhouse in digital engineering and technology, blending European engineering finesse with global technological capabilities. As we write our next chapter, your skills and vision will be instrumental in driving our continued success.\r\n\r\nEmpowering the Future\r\n\r\nWe're not just creating solutions; we're empowering industries to be more efficient, sustainable, and forward-thinking. Our work in industrial automation, product development, and custom software solutions is setting new standards in technology and engineering.\r\n\r\nJoin the Akkodis Community\r\n\r\nAt Akkodis, you're more than just an employee – you're a vital part of a community shaping the future. We're excited to see where your expertise can take us. Discover where you fit in our diverse range of opportunities and start engineering a smarter future with us today.

As aSupervisor, Helpdesk-Service Desktop working remotely in the US, you’ll be a part of bringing humanity to business. As aSupervisor, Helpdesk-Service Desktop working remotely in the US, you’ll be a part of bringing humanity to business.

Job Description The Field Installation Technician will beresponsible for performing field service, including installation and onsite service support, on Planar hardware and software products. This includes installation, troubleshooting and repair for customer installations of Planar hardware and software products. Works collaboratively with engineers to obtain technical skills and feedback in order to resolve field product issues. who is responsible for performing field service, including installation and onsite service support, on Planar hardware and software products. This includes installation, troubleshooting and repair for customer installations of Planar hardware and software products. Works collaboratively with engineers to obtain technical skills and feedback in order to resolve field product issues. What You'll Do: • Install displays, mounting hardware, A/V equipment, and interconnectivity equipment at customer locations independently or with a team, • Maintain and service installed products at customer locations, • Provide installation, setup and teardown of product for demos and trade shows, • Report and escalate product issues and resolution to appropriate personnel, • Work with Technical Support and Engineering teams to resolve issues when standard troubleshooting and replacement of hardware does not fix the problem, • Provide training and certification to integrators on site when appropriate conditions apply., • Provide accurate notes and documentation on completed projects, • Provide backup support to the Tech Support/Helpdesk to provide answers to customers' technical requests via phone and email, • Communicate end-user feedback and issues to appropriate personnel, and proactively propose solutions or appropriate actions, • Ability to maintain acceptable standards of office conduct, • Ability to come to work demonstrating timely and regular attendance, • Ability to handle stress effectively, • External Customers, • Engineering Team What You'll Need: • Excellent interpersonal, telephone, customer service, time management, and decision-making skills essential, • Excellent written and oral communication skills and demonstrated ability to communicate appropriate information to customers and team members in a professional manner, • Ability to communicate effectively in writing to provide documentation on completed installations, • Understanding of order process, escalation process, and ability to provide feedback to Project Manager, • Ability to effectively maintain professional appearance and demeanor in a variety of work environments, • Ability to work unsupervised while remaining efficient and productive, completing work in an exceptional manner, • Comfortable using standard hand tools, • Basic understanding of electronics, connectivity concepts, • General knowledge of HVAC and Power requirements, • Knowledge of various A/V cables including but not limited to HDMI and CAT 6, • Understanding of wiring schematics, measurements and system drawings., • Must be able to read Visio and / or CAD drawings, • Ability to create Visio or CAD line drawings is desired, • 3rd party Control knowledge (Creston, AMX etc) is desired, • System integration experience is desired, • Government Clearance desired, • Comfortable working on a ladder for extended periods of time, • Ability to use Microsoft Office Suite, • Knowledge of the order process, escalation process, and providing project feedback to the Product Management team, • Mental ability to conduct on-going interpersonal interactions, analyze and solve problems essential, • Ability to actively participate in team development and team-oriented processes., • Associates degree or equivalent in a technical field This position requires the incumbent to work in an environment where there may regular exposure to the following: • General M-F with occasional weekend activity, hours are dependent upon the project and site access and often extend beyond the normal workday, • Position requires heavy lifting, • Ability to travel extensively and work substantial overtime, • Scheduling flexibility based on business needs, • Working with others in a team setting All benefits start on first day of employment! • 75% employer-paid medical for employee. Family coverage also included., • 100% employer paid dental, and vision for employee and dependents, • 100% employer paid long-term, short-term disability, and life insurance policy, • 401k Match, if you’re contributing 5% we match 4%. 100% vested immediately., • 10 paid holidays, • Starting at 15 days paid PTO (inclusive of sick and vacation time) annually, • Employee Assistance Program (EAP), • Planar is an equal opportunity employer, we believe in fostering a culture of equality, diversity, and inclusivity. Our commitment to this goal is clearly expressed in our zero-tolerance policy for discrimination and harassment of any kind, including on the basis of race, color, sex, age, religion, sexual orientation, national origin, disability, genetic information, pregnancy, protected veteran status or any other characteristic protected by applicable federal, state, or local laws. Our hiring practices ensure that decisions are based solely on qualifications, merit, and current business needs, while extending to all aspects of our operations - from recruitment and promotion to layoff and recall, to leave of absence, compensation, benefits, and training. We are committed to remaining a drug free workplace

Job DescriptionBenefits: • Flexible schedule, • Opportunity for advancement Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities • Perform a wide range of technical tasks including but not limited to:, • OS installations, hardware diagnostics, and software setup, • Structured cabling (including drilling, running, and dressing cables), • Telecom work (punch-downs, demarc extensions, etc.), • Work independently across various environments: retail, medical, restaurant, and corporate, • Maintain a high standard of professionalism with clients, • Be on call and ready to respond to service requests within your territoryPreferred Skills & Experience, • PC and printer troubleshooting experience (a strong plus), • At least 1 year of I.T. or Telecom experience, and one of the following:, • A+ Certification, • Network+ Certification, • OR 5+ years verifiable field experience in I.T./TelecomRequired Equipment & Qualifications, • Reliable personal vehicle (Public transportation not accepted), • Valid drivers license, • Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers)., • Laptop with Ethernet port, • Smartphone with mobile hotspot, • Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage., • Punctual, courteous, and presentableCompensation & Perks, • Paid hourly while on site, • 1099 contractor position, • Travel pay included (based on time travel; approx. 80-mile radius from home), • App-based tracking for job time and travel, • Exposure to new and exciting technologies and clients, • Opportunity to expand your skills and industry knowledgeAbout AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

Job Description This is an on-site position only. Remote workers need not apply. Salary is negotiable and based on confirmed and verified experience — up to and including the ability to solve real-world technical issues during the interview process. We’re a growing Managed Service Provider (MSP) based in Dallas, and we’re hiring a detail-obsessed IT Helpdesk Technician. If you thrive on solving real-world IT issues and believe that precision, accuracy, and thorough documentation are non-negotiable, we want to hear from you. This is not an entry-level role. You’ll be expected to hit the ground running, troubleshoot confidently, and handle every task with complete accuracy — because attention to detail is mandatory in everything you do. What You’ll Be Doing * Supporting clients remotely and on-site across M365, Windows, and networking environments * Troubleshooting firewalls (SonicWall/WatchGuard), Hyper-V VMs, and shared drives * Managing and configuring Microsoft 365 accounts, mailboxes, and policies * Handling server tasks: GPO, AD user/group management, RDP setup * Working with ConnectWise Manage and Asio * Delivering exceptional customer service with flawless documentation and follow-through Every ticket, every configuration, every response must be precise, verified, and properly documented. Attention to detail isn’t optional — it’s the core of the job. Must-Have Skills * Microsoft 365 Admin experience (Exchange, licensing, etc.) * Microsoft Entra ID (Azure AD) and Microsoft Azure administration experience * Windows Server (2016–2022), Hyper-V familiarity * SonicWall or WatchGuard basic configuration * Troubleshooting DNS, DHCP, printing, and endpoint issues * Clear, professional communication — written and verbal * Meticulous documentation habits and process consistency What We Offer * Salary based on confirmed and verified experience (including real-world problem-solving during the interview process) * Paid Microsoft certification testing and training with pre-approval * Health insurance, PTO, and paid holidays available after meeting the time requirements associated with each individual employee benefit * Small team culture with structure and available opportunities for technical development and professional growth * Fun but focused — no politics, just precision and progress Bonus Points * Multiple years of MSP experience within the past year * Certified Microsoft Entra ID or Microsoft Azure Administration with real-world experience * Multiple years of troubleshooting experience in environments that emphasize independent problem-solving and solution-oriented troubleshooting skills To Apply In addition to completing the ZipRecruiter application process, it is mandatory that you also complete our short tech quiz. Quick Tech Quiz: Please ensure your personal email address and phone number are clearly listed on your resume so we can reach you directly. Company DescriptionLG Networks, Inc. is a Dallas-based Managed Services Provider delivering proactive, high-touch IT support and managed services to small and mid-sized businesses across the U.S. Our team operates from our Dallas headquarters using a remote-first support model, combining deep technical expertise with clear, customer-focused communication. At LG Networks, you’ll work alongside seasoned engineers on diverse client environments, gaining hands-on experience, exposure to cutting-edge technologies, and opportunities for professional growth and certifications. We prioritize attention to detail, real-world problem solving, and creating an environment where skilled IT professionals can thrive.LG Networks, Inc. is a Dallas-based Managed Services Provider delivering proactive, high-touch IT support and managed services to small and mid-sized businesses across the U.S. Our team operates from our Dallas headquarters using a remote-first support model, combining deep technical expertise with clear, customer-focused communication. At LG Networks, you’ll work alongside seasoned engineers on diverse client environments, gaining hands-on experience, exposure to cutting-edge technologies, and opportunities for professional growth and certifications. We prioritize attention to detail, real-world problem solving, and creating an environment where skilled IT professionals can thrive.

Job Description Position Job Title: IT Helpdesk Technician Level II FLSA Classification: Non-Exempt Location: This is a hybrid position that can be based in Dallas, TX or Orlando, FL Position Summary: This position is responsible for providing Tier 1 and Tier 2 technical support to employees via phone, email, and in-person while maintaining high levels of customer service. The Technician will collaborate with IT team members on various projects and initiatives, including system upgrades, process improvements, and technology implementations, to enhance overall system reliability and improve the end-user experience. Responsibilities: • Provide Tier 1 and Tier 2 technical support including troubleshooting software and hardware issues, installation and configuration of software applications, and resolution of network connectivity challenges., • Monitor the helpdesk ticket board including prioritization, organization, and escalation of support tickets., • Manage inventory including ordering, tracking, provisioning, and disposing of hardware., • Diagnose hardware and software issues, guiding users through step-by-step solutions., • Update knowledge base articles to improve support efficiency and user experience., • Travel to satellite offices as needed to assist in the setup and breakdown of equipment and software installations., • Ensure all technical equipment is fully operational before new office openings., • Participate in training sessions to enhance personal and team technical skills., • Collaborate with IT team members on projects and initiatives. Key Qualifications: • 1+ years of proven experience in a helpdesk or technical support role., • Ability to troubleshoot complex technical issues while providing clear guidance and support to employees., • Excellent customer service skills and ability to interact professionally with executives, managers, and subject matter experts., • Strong knowledge of computer hardware, software, and networking concepts, prior work with Windows 11, Microsoft Azure and Cisco Meraki products preferred. Base Salary: The expected base salary for this position is between $65,000 to $80,000 per year, depending on experience and skillset. Base salary is paid bi-weekly. Benefits: In addition to competitive health insurance coverage for team members and their dependents, New Home Co. also provides comprehensive benefits such as generous paid time off policies, like vacation, holidays, sick leave, jury duty, and bereavement; paid disability, parental and military leave; company-sponsored and voluntary term life, AD&D, and short- and long-term disability insurances; a 401(k) retirement plan with employer matching; and a wellness incentive program to help team members thrive both personally and professionally. Physical Requirements: This is primarily a sedentary position. Requires the ability to hear, type and talk. Finger dexterity is required to operate a computer keyboard. The primary work location is a corporate office with low to moderate noise levels. Appropriate business apparel and professional appearance is expected. The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Supervisory Responsibilities: This position does not supervise other employees. Travel Requirements: Occasional travel may be required. A valid driver’s license and active vehicle insurance is required at all times. Disclaimer: New Home Co. and Landsea Homes are equal opportunity employers. Candidates must be authorized to work in the United States. The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this role. Management retains the discretion to add, modify, or remove job duties at any time.

Job DescriptionSalary: $85,000-$100,000 annually Level 3 IT Technician About Us: Digacore Consulting is a technology consulting firm offering Managed IT Support Service to our clients. We are hiring for a full-time L3 Helpdesk Technician to join our growing and talented team. Digacore offers the highest standard in customer service and technical solutions to optimize our client's business goals. We maintain a positive and supportive working environment with a strong focus on team orientation and individual professional growth, inspiring innovation. About the Role: We are seeking a highly skilled and motivated individual to join our team as an L3 Helpdesk Technician. In this role, you will provide advanced technical support, troubleshoot and resolve complex server and networking issues. The ideal candidate should possess exceptional technical knowledge, troubleshooting skills, and excellent communication abilities. Primary Responsibilities: • Provide advanced technical support for escalated and complex issues., • Handle escalations from both the L1 and L2 teams., • Configure and manage DNS records, troubleshoot server issues, and work with Group Policy Objects (GPO) and Active Directory (AD)., • Set up shares on File Systems (FS) or SharePoint and establish correct permissions., • Utilize firewall knowledge to enhance security measures., • Demonstrate strong networking skills, including troubleshooting and optimizing network performance., • Understand Wi-Fi technology and troubleshoot related issues., • Apply extensive server troubleshooting skills to resolve intricate problems., • Experience with cloud services such as Microsoft Azure and AWS., • Familiarity with virtualization technologies (e.g., VMware, Hyper-V, AVD)., • Proficiency in scripting languages (e.g., PowerShell) and automation tools for task optimization., • Bachelor's degree in a relevant field or equivalent practical experience., • Proven experience in a technical support role, with a focus on Level 3 responsibilities., • Excellent knowledge of computer systems, software applications, and advanced troubleshooting methodologies., • Exceptional problem-solving and analytical skills, with the ability to think critically and make sound decisions under pressure., • Outstanding communication skills, both written and verbal., • Demonstrated ability to manage multiple priorities and work in a fast-paced environment., • Strong customer service orientation., • Minimum 5 years experience in an MSP environment or similar IT organization., • Minimum 3 years experience with Windows Server 2016 and 2019 Operating Systems., • Minimum 5 years experience working with Azure, Active Directory, DNS, and Office 365., • Minimum 3 years experience working with RMM and PSA tools., • Nationwide medical insurance., • Dental insurance., • Life insurance gifted to all employees., • Long-term disability insurance gifted to all employees., • FSA and HSA options., • Generous paid time off. We are an Equal Opportunity Employer!

Job DescriptionNetwork Administrator & IT Support Specialist Location: Grand Prairie, TX (Traders Village) Traders Village—the largest weekend marketplace and entertainment destination in Texas—is hiring a Network Administrator & IT Support Specialist. This is a hands-on role that blends network and systems administration with direct IT support for our staff and operations across Grand Prairie, Houston, San Antonio, and Western Playland in Sunland Park, NM. We’re looking for someone who can keep a complex multi-site environment stable while also jumping in to solve end-user problems. If you’re equally comfortable configuring switches and calming down a frazzled cashier with a broken POS, this job is for you.What You’ll Do • Maintain and monitor switches, access points, and multi-site network connectivity (fiber, copper, wireless, VPN tunnels)., • Administer Windows Server 2025, Active Directory (hybrid with Microsoft 365), and Hyper-V virtual environments., • Manage Microsoft 365 services: Exchange Online, SharePoint, Teams., • Provide front-line IT support for staff, including POS systems used for tolls, food, and rides., • Install, configure, and troubleshoot desktops, laptops, printers, and peripherals., • Create and maintain IT documentation, manage hardware/software inventory, and assist with procurement., • Provide on-site weekend support during business operations.What We’re Looking For, • Minimum 3 years proven experience in network administration + helpdesk support., • Strong skills with Windows Server, Active Directory, Hyper-V, and Microsoft 365., • Solid understanding of TCP/IP, DNS, DHCP, VPNs, and hands-on with Ubiquiti gear., • Experience with POS systems a plus., • Strong troubleshooting ability and clear, customer-friendly communication., • Ability to balance multiple priorities, work independently, and travel occasionally to other sites., • Associate’s or Bachelor’s degree in IT (or equivalent experience)., • Must be able to work weekends regularly.Why Join Traders Village?, • Be part of a small, dedicated IT team supporting a unique, fast-paced business that combines flea markets, food, rides, and entertainment., • Opportunity to work across multiple disciplines: network infrastructure, servers, cloud, and end-user support., • Competitive pay and benefits., • A role where your work directly keeps our business running every weekend. Powered by JazzHR lM928b6clF

MCI is a leading business process outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are looking for help

CANDIDATES MUST LIVE IN THE DFW AREA.THE POSITION REQUIRES YOU TO BE IN OFFICE 2 DAYS A WEEK.We are looking for candidates that have completed the A+ certification or the Google IT Support Certifications.If you have not completed the certifications but are 90% of the way through studies, please stil

We’re looking for a Netflix IT Help Desk Technician to provide tech support to employees.Work closely with your team to maintain high performance and efficiency.Stay adaptable to meet changing priorities and business needs.Perks include competitive pay, flexible scheduling, training opportunities,

This large municipality is needing extra help in their call center environment.This will be an onsite 8-5 M-F position.They will be managing tickets in the ticket portals and expected to close out around 100 tickets per month.Some issues may require hands on which will involve local travel around Pl

The Client Support Manager works with installers on our platform to ensure we're delivering the best customer experience possible.The CSM will leverage "Big Data" to identify areas of improvement with their Installers and collectively work together on improving the customer experience.Additional dut

This large municipality is needing extra help in their call center environment.This will be an onsite 8-5 M-F position.They will be managing tickets in the ticket portals and expected to close out around 100 tickets per month.Some issues may require hands on which will involve local travel around Pl

Enjoy a dynamic work environment in a vibrant city known for its strong economy and excellent quality of life.This position offers a hybrid work model, providing flexibility with three days onsite, allowing you to collaborate effectively with your team.Salary Range: Competitive and commensurate with

Inbound Technical Support Openings.As a technical support representative, you will handle blended inbound phone interactions with residential and business customers.You will troubleshoot account issues, provide general customer service, and up-sell customers on products and services when appropriate

We are looking for someone to join our amazing tech support team.Great communicator: be able to absorb incoming tickets and respond in a helpful, timely, and empathetic manner.Strong work ethic: you won't be micromanaged but you will be expected to produce great work and have very happy customers.Fl

IT Helpdesk Level 1 Support Department:.

This opportunity is only for candidates currently residing in the specified country.Your location may affect eligibility and rates.At Mindrift, innovation meets opportunity.We believe in using the power of collective intelligence to ethically shape the future of AI.GenAI models are improving very qu

As the Geek Squad Installation Helper, you'll accompany a team of seasoned Agents to customers' homes to assist with the delivery, installation, repair and haul-away of electronic devices.You'll support your team by performing duties including integration and networking with a primary focus is on co

MSP Help Desk/Service Desk Support - L2 to join our team.You will be part of a group that prides itself on delivering the best IT services and solutions to our clients.As a member of our team, you will have the opportunity to work with some of the best minds in the industry and help ensure our clien

At Sangoma, we power the future of business communications with innovative, scalable, and reliable solutions.From voice, video, and messaging to networking and security, our all-in-one platform keeps businesses seamlessly connected—anytime, anywhere.With a commitment to providing advanced and inte

Job description: Need to support Informatica Stack ( Informatica PC, IDQ,EDC,AXON,POWER EXCHANGE).Resource must have 8+ years of Informatica Admin experience in Linux platforms.Installation & Configuration Informatica PC: Install and configure Informatica PowerCenter, Repository Service, and Int

The Direct to Consumer (DTC) Domain Architect role is responsible for evolving the global north star architecture for IBP (capabilities, technology standards), governing and ensure organization aligns with enterprise standards and uses common solutions, defining the architecture for global DTC progr

TMG Global is a trusted leader in technology integration and complex program management, delivering tailored IT solutions that help organizations scale, adapt, and thrive.Founded on a commitment to excellence, innovation, and integrity, TMG has grown from a regional provider into a globally recogniz

ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry.Our customer operations, data analytics, and full-featured, single-account back-office technology facilitate the high