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Job Description Do you enjoy working on a close-knit, supportive team? Are you service-minded and driven by the need to provide outstanding customer support? If you have strong attention to detail with the ability to quickly assess and solve problems, then you may be the person for our Technical Services team! What you'll be doing... As a Systems/Network Administrator, you'll provide support by responding to issues involving the installation, maintenance and support of Windows servers, server applications, printers, hardware, LAN/WAN, and other computer peripherals and company devices. • Provide outstanding customer service responding to users calls, emails and helpdesk tickets, • Resolve technical issues with equipment including desktops, servers, printers and OS, • Configure and install desktops, laptops, servers and printers, • Windows systems administration including GPO configurations, Active Directory, DNS, DHCP, IIS, and file servers, • Assist with network hardware (physical & virtual using VMWare), software and operating systems, • Linux, M365, SCCM and Oracle database administration experience preferred, • Maintain documentation for implementations, maintenance, upgrades and inventory, • Maintain a high level of security, including up-to-date security software releases including TLS/SSL certificate management, • Ensure backups performed, monitored and maintained for all servers and company devices with experience in VEEAM and NetBackup, • Demonstrated experience with PowerShell scripting Who you are... • Educated. Bachelor's degree or equivalent experience; MCSE certification preferred, • Experienced. 3-5 years of experience as a systems administrator or similar position, • Knowledgeable. Troubleshooting (hardware/software/networks), Windows desktop/server administration, O365, VMWare & Active Directory, • Team Player. Work independently and as a productive and contributing member of a team, • Meticulous. Strong attention to detail with ability to quickly assess and analyze problems Northwest Administrators, Inc. is an industry leader in third-party administration of employee benefits. We administer one of the largest multi-employer pension plans in the country, along with numerous large health and welfare plans. As part of our team, you will benefit from many training and development opportunities and can expect a better-than-market benefits package. See what our associates are saying about us at Northwest Administrators Inc. | Careers (nwadmin.com) If hired, you can expect... • Salary range of $6,673 - $9,028 per month (dependent upon experience & qualifications), • Medical, dental (w/orthodontia), vision, Rx benefits, disability & life insurance, • Optional benefits: health flex spending, dependent care assistance & pet insurance, • Generous 401(k) plan with employer base contribution and match, • Paid vacation (10 days), sick leave (10 days) and holidays (10 days), • Collaborative team environment NWA is proud to be an Equal Employment Opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, physical or mental disability, marital status, amnesty, veteran status, citizenship, family medical history or genetic information or any other characteristic protected by local, state, or federal laws. NWA prohibits any discrimination or harassment based on any of these characteristics. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact Human Resources at to request accommodation. Northwest Administrators Inc. | Privacy Policy (nwadmin.com)

Our client is seeking to contract with a highly capable and motivated Learning Management System (LMS) Training Assistant to support management and administration of the client’s LMS and training helpdesk. This individual will support managing electronic records for employee training and ensuring records alignment between the electronic document management system (EDMS) and LMS. Responsibilities: • Manage the department Service Desk by assigning and resolving service request tickets, including troubleshooting LMS issues, verifying user data, and modifying user learning plans., • Perform basic LMS administration activities, including assigning training, granting credit, and generating reports., • Process and maintain training documents and records in accordance with company procedures., • Assist with standard operating document revisions., • Maintain department websites and online Knowledge Base Articles., • Maintain a positive work atmosphere by behaving and communicating in a manner that fosters good relations with customers, suppliers, co-workers, and management., • Perform other administrative duties as assigned. Key Qualifications and Skills: • Associates degree; or equivalent combination of education and experience., • Minimum three (3) years of office or LMS administrator experience within a regulated industry preferred, • Experience with SAP SuccessFactors Learning preferred., • Experience with Atlassian products (Jira and Confluence) preferred., • Proficient in Microsoft Office products., • Demonstrated interpersonal skills and professional demeanor when interacting with a wide variety of stakeholders., • Demonstrated ability to work independently with little oversight or supervision., • Ability to work in a challenging/dynamic environment while demonstrating organizational and problem-solving skills., • Excellent attention to detail in writing and reviewing documents, such as procedures and training material., • Possess a high degree of trust and integrity, communicate openly and display respect and a desire to foster teamwork., • Actual position starting level and title will be determined based on assessment of qualifications.

Job Description Pacific Office Automation (POA) is the largest independently owned office technology dealer in the United States. Since 1976, we’ve expanded to 30+ branches across 11 western states—including Oregon, Washington, California, Arizona, New Mexico, Nevada, Utah, Idaho, Colorado, Texas, and Hawaii. We partner with leading manufacturers like Canon, Konica Minolta, Sharp, HP, Ricoh, and Lexmark, delivering cutting-edge business solutions with unbeatable customer service. At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure. Position We are seeking an entry-level Customer Care Representative/Dispatcher for our office in Seattle, WA. Our ideal candidate will be detail-oriented, have experience with problem-solving, and will have excellent telephone and customer service skills. Essential Job Duties • Answer incoming support calls, • Create support tickets on behalf of customers, • Identify and escalate issues to Helpdesk, • Document all call information according to standard operating procedures, • Use basic computer applications, • Communicate with customers, technicians, and salespeople, • Schedule service calls, • Meet monthly service goals, • Recognize, document, and alert the management team of trends in customer calls, • Route calls to appropriate resources Qualifications • No experience necessary- will train the right candidate!, • Experience using IT ticketing support systems., • Experience using Unified Communications for business solutions (Call Handling), • Strong phone and verbal communication skills along with active listening, • Proven ability to multi-task and work in fast-paced environments, • High attention to detail and strong organizational skills, • Experience with Microsoft Word and Excel, • Bi-lingual is a plus Benefits • $21-24/HR, • Advancement and growth into leadership roles, • Team-player environment, • Medical/Dental/Vision/Life insurance plans, • Matched 401k, • PTO, Vacation, Sick Leave, • FSA/HSA programs Our Commitment to Diversity and Inclusion Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger. #LI-Onsite

Job Description CSG Inc. is a managed IT service provider with a mission to provide tailored IT management, consulting, support, and sales to small- and medium-size businesses nationwide. Our core mission is to enable our clients and their employees to focus on their core business and function while we handle the day-to-day IT Operations. Our Team is Growing! We are looking for an IT Specialist who is knowledgeable in basic computer troubleshooting and is also thoughtful, organized a great communicator, and a team player. The IT Specialist will be responsible for handling helpdesk tickets and projects related to technology, software, hardware, and services, of both CSG and our clients, who are in the financial, healthcare, manufacturing, wholesale, and food and beverage industries. The IT Specialist will work within the CSG Inc team on strategic initiatives while leveraging its vendors/partners and service providers. Position Summary: IT Specialist will be responsible for providing IT consulting & support, service, and vendor management via phone, email/chat, and onsite visits, as needed. The specialist will be responsible for interacting with business leaders, IT vendors, and service providers to identify, troubleshoot, research, present/demonstrate solutions, and resolve technical problems utilizing industry standard best practices, support tools, and documentation to ensure timely resolution. Additional responsibilities will include SOP creation/modification, hardware & software lifecycle changes, computer hardware repair, and diagnostics, on-boardings/off-boardings, end-user training, and consulting with, and providing reports and relevant feedback to, management. Job Description: · Provide IT support services to commercial and residential customers. · Set up, manage, audit, and report to management on Microsoft 365, and Google Workspace tenants. · Administer Azure AD managed devices, Microsoft 365/G Suite users, groups, policies, licenses, and contracts · Deployment and management of physical/virtual servers and purpose-built virtual computing environment/labs · Diagnose and resolve technical hardware, software, and network issues · Perform proactive system maintenance on internal and client IT infrastructure · Create, update, and refine IT infrastructure and services documentation · Research issues using available information resources · Management of IT vendors and service providers · Document all help desk interactions and resolutions in the appropriate ticketing tool · Proactively identify and recommend corrective actions to avoid potentially serious outages · Inform management of recurring problems · Remain current with industry changes/trends in IT · Refine existing and develop new SOPs · Other duties as assigned Benefits: · Competitive salary · Annual performance bonus · On the job learning · Retirement account · Generous Paid Time Off · Positive work environment Qualifications: Minimum Required Education & Experience · 2 years of college-level course work in an IT-related field OR Associates degree with at least 1 year of IT consulting experience or relevant experience. Preferred, but not required: · Knowledge of IT best practices in supporting corporate customers · Basic knowledge of VMWare ESXi, VMware Workstation, and Virtual Desktops/Servers. · Working knowledge of web hosting, basic WordPress & PHP administration, & FTP/SFTP/FTPS experience a plus · Basic PowerShell, batch file creation, and Putty · Application packaging, testing, and deployment with MS Intune Knowledge, Skills & Abilities: · Excellent interpersonal, analytical, organizational, project management, problem-solving, and communication skills · Self-starter who proactively identifies issues and proposes solutions · Working knowledge of fundamental operations of Microsoft Office 365, Windows/Windows Server OS, Microsoft Office, Apple/Mac, and other emerging technologies · Experience with SQL Server and MySQL · Knowledge of VoIP telephony systems · Experience troubleshooting basic networking issues with routers, switches, access points, firewalls, VPNs, DNS, TCP/IP, Static Routes, and Port Forwarding · Related experience and training in troubleshooting and providing Help Desk Support Responsibilities of this role require that the incumbent work from home, post initial onboarding/training. Within a remote working environment, it is expected that the employee is readily accessible throughout the business day, responding quickly to email, chat, phone, and other communication. CSG Inc is proud to be an Equal Opportunity Employer. You will be considered for this position based on your experience and education, without regard to race, color, religion, sex, ethnicity, national origin, age, sexual orientation, ancestry, marital or parental status, disabled, military or veteran status, or any other basis or reason prohibited by any applicable law. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment. This is a Remote (work from home) position. Powered by JazzHR 9cpYlOk5BQ

Job Description We are seeking a skilled Desktop Support Technician to join our team as a 1099 independent contractor. Desktop Technician will provide day to day onsite desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. RESPONSIBILITIES • Provide first/second level contact and problem resolution for customer issues., • Work with third party vendors to remediate complex AV issues as needed., • Provide timely communication on issue status and resolution., • Maintain ticket updates for all reported incidents., • Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, and other authorized desktop application., • Install, upgrade, support and troubleshoot for printers, computer hardware., • Performs general preventative maintenance tasks on computers, laptops, printers., • Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment., • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software., • Broad experience of IT with basic understanding of networks, servers, audio/visual, smart devices and telecoms., • Background knowledge in Computer science or any related field ., • Minimum of 18 months of IT experience., • Experience in Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise anti-virus solutions, helpdesk ticketing systems., • Basic knowledge of Mac operating system, to support Apple pc users., • Experience in mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory., • Proven analytical, troubleshooting and problem-solving skills., • Proven ability to multi-task, effectively determine priorities and meet SLA’s., • Excellent communication relationship-building and internal customer service skills., • Adaptable and flexible in a fast-changing industry and work environment.

Job Description Job Title: Senior Network Analyst Department: Operations Engineering Revision Date: 9/9/2025 FLSA: Non-Exempt Level: S3 Rate of Pay: $41.44 - $46.25 /Hour USD Location: Seattle, WA Preferred (Remote OK) Purpose: The Senior Network Analyst monitors, maintains, and troubleshoots mission critical IP networks, Comtech applications, various computer hardware, and peripherals; provides assistance to internal and external customers and performs other duties as directed. Responsibilities: • Answer incoming customer and third-party provider calls as needed, • Initiate Incident Tickets proactively and upon report/request, • Identify, triage, resolve and escalate incidents (i.e., to Tier3 Engineering), • Monitor email for incidents and customer requests, • Monitor network elements for anomalies and reports/troubleshoots issues using network management software, • Provide in-depth technical support for customers via the dedicated helpdesk phone line, • Notify customers on incident progress or status changes, • Assist in creating and maintaining knowledgebase articles, • Review and analyze call traces and provide in-depth analysis of call routing behavior, • Act as the dedicated NOC point of contact for customer contracts, • Coordinate support calls between vendors and customers, • Manage maintenance and troubleshooting bridges as needed, • Collect critical data elements daily and maintain record-keeping in Incident Management system., • Generate KPI reports in the first week of each month, • Identify areas of improvement in documentation and processes, improving efficiency within the NOC, • Provide in-depth training for other Tier1 members for multiple tools and services, • Guide and grow individuals on the team. Lead by example, • Superior Customer Service skills, • Attention to detail is essential, • Clear and concise written and verbal communications for both internal and customer interactions, • Basic knowledge of Unix/Linux and the command line interface, • Intermediate level knowledge of Windows Office Suite, • Ability to multitask and work well in a high pressure, fast paced environment, • Knowledge of NextGen 911, Text-to-911, Wireless, VoIP, and/or Wireline 911 call routing systems, • Knowledge of network and reporting tools (Splunk, NetScout, Wireshark, etc), • Must possess the ability to maintain confidentiality of highly sensitive data, • At least five years of experience in a Help Desk-type support or Network Administration role, • Experience in using ticketing systems such as BMC ITSM, Service Now, • Must be a quick learner, grasp new concepts and complex business relationships, • Self-starter - the ability to take on work without being directed, • Ability to perform analysis and evaluation of facts using critical thinking, • Industry recognized certifications (Network+, A+, ITIL, Cisco) a plus, • Four-year college degree a plus, • Knowledge of network management tools (SolarWinds, HP Operations Manager, Network Node Manager) is a plus