Helpdesk jobs in Seattle, WashingtonCreate job alerts

Job DescriptionRole Purpose We are seeking a highly motivated and experienced Helpdesk Support Lead to manage and optimize our technical support operations. The ideal candidate will be a hands-on leader, capable of resolving complex technical issues while driving process improvements and enhancing ticketing efficiency. You will play a crucial role in ensuring a seamless support experience for our users, managing ticket flow, implementing automation, and contributing to broader IT projects. Duties and Responsibilities • Support Management:, • Ticket Management and Analysis:, • Provide regular reports on ticket metrics to management., • Process Improvement and Automation:, • Develop and promote self-service resources and knowledge base articles to empower users., • Onboarding and Offboarding:, • Ensure the timely and accurate completion of user onboarding and offboarding procedures., • Maintain accurate documentation of user accounts and access permissions., • Project Support:, • 3+ years of experience in a help desk or technical support role, with demonstrated leadership experience., • Strong technical troubleshooting skills across a variety of hardware and software environments., • Proficiency in using ticketing systems and remote support tools., • Experience with automation and scripting, particularly PowerShell and Python., • Excellent communication and interpersonal skills., • Strong analytical and problem-solving skills., • Ability to work independently and as part of a team., • Understanding of ITIL framework is a plus., • Experience in creating and maintaining documentation.Benefits / Perks, • Full Medical, Vision, and Dental coverage, • Wellness credit, • Flexible vacation policy, • 11 paid company holidays, • 401k planIn the Seattle office:, • Casual dress code, • Commuter benefits, • Standing desk options, • Regular company-sponsored happy hours, • Hybrid in-office/work from home scheduleAdditional Details, • This position is based out of our office in the Belltown neighborhood of Seattle, WA (hybrid 4-days in office work schedule)., • The estimated compensation for this position is $80,000-90,000 per year, based on experience and qualifications. In addition, this position is eligible for an annual bonus and an equity grant. Compensation details: 80000-90000 Yearly Salary PI3befc2c28cd2-25405-39071044

Job Title: Helpdesk Technician Location: Bellevue, WA Type: Contract Contractor Work Model: Onsite Position Overview: We are currently seeking a Helpdesk Technician for a long term contract opportunity with an onsite work model in Bellevue, WA.

IT Support Engineer II (Onsite) Pay: $30–$35/hour Contract: 3 months (possible extension) Location: Seattle, WA — Multiple onsite corporate locations Schedule: Full time, onsite only (no remote). Must be flexible with worksite changes. About the Role We are seeking an experienced IT Support Engineer II to join our team in supporting a large, fast-paced corporate technology environment. This role serves as the first point of contact for technical support needs, working directly with corporate employees in person as well as through a ticketing system, chat, email, and phone. Successful candidates will be customer-focused, highly adaptable, and comfortable supporting Mac, Windows, and Linux in a hands-on, onsite setting. This is not a remote or call-center role — onsite presence and flexibility are essential. What You’ll Do • Provide front-line technical support for corporate employees across multiple Seattle-area office locations., • Troubleshoot and resolve issues involving Windows, Mac, and Linux operating systems., • Field and respond to support inquiries via walk-ups, web chat, phone, email, and ticketing systems., • Diagnose end-user computing issues, identify root causes, test solutions, and follow through to resolution., • Document interactions and troubleshooting steps with accurate, detailed call logs., • Communicate clearly with users, ensuring understanding and satisfaction with completed work., • Follow established SOPs and use knowledge management resources effectively., • Maintain current awareness of IT policies and standards to provide accurate support., • Assist with triaging and escalating outages or system issues to minimize downtime., • Support teleconferencing systems and AV presentation technology as needed., • Adhere to shift schedules and attendance expectations., • Work flexible hours, including potential weekends and holidays. Day-to-Day Rhythm You will support employees directly at their assigned onsite location, resolving IT issues in person and through the ticketing system. While you will start at one primary site, your assigned location may change during the contract — flexibility is required. Basic Qualifications • 3+ years of recent, onsite IT support or IT helpdesk experience (hands-on, not remote-only)., • Experience supporting Windows, Mac, and/or Linux in a corporate environment., • High school diploma or equivalent., • Associate degree in Computer Science, IT, or equivalent experience., • Strong troubleshooting background in both helpdesk and deskside support., • Excellent communication skills with both technical and non-technical stakeholders., • Ability to work independently and collaboratively., • Strong multitasking skills and commitment to quality work. Preferred Qualifications • Bachelor’s degree in Computer Science, Information Technology, or related field., • Microsoft certifications such as MCSE or MCITP (Active Directory)., • Advanced Linux administration experience., • Strong complex systems troubleshooting ability., • Ability to simplify and explain advanced technical concepts., • ITIL Foundation Certification. What We’re Looking For • Candidates with hands-on, onsite support experience — not remote call-center backgrounds., • Technicians focused on end-user support, not candidates trending heavily toward cybersecurity roles., • Proven flexibility to work across multiple office locations as needed. Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

As a Systems Administrator, you will provide support by responding to issues involving the installation, maintenance and support of Windows servers, server applications, printers, hardware, LAN/WAN, and other computer peripherals and company devices. What you'll be doing: • Provide outstanding customer service responding to users calls, emails and helpdesk tickets, • Resolve technical issues with equipment including desktops, servers, printers and OS, • Configure and install desktops, laptops, servers and printers, • Windows systems administration including GPO configurations, Active Directory, DNS, DHCP, IIS, and file server experience, • Assist with network hardware (physical & virtual using VMWare), software and operating systems, • Linux, M365, SCCM and Oracle database administration experience, • Maintain documentation for implementations, maintenance, upgrades and inventory, • Maintain a high level of security, including up-to-date security software releases including TLS/SSL certificate management, • Ensure backups performed, monitored and maintained for all servers and company devices with experience in VEEAM and Netbackup, • Demonstrated experience with PowerShell scripting, • Represent client in a professional manner and provide outstanding customer support, • This position is scheduled to work 100% on-site in our Seattle office (Eastlake). Who you are. • Educated. Bachelor’s degree or equivalent experience; MCSE certification preferred, • Experienced. 3-5 years of experience as a systems administrator or similar position, • Knowledgeable. Troubleshooting (hardware/software/networks), Windows desktop/server administration, O365, VMWare & Active Directory, • Team Player. Work independently and as a productive and contributing member of a team, • Meticulous. Strong attention to detail with ability to quickly assess and analyze problems, • Service Minded. You deliver customer support like you expect to receive it: with excellence

In your role as a Customer Support Helpdesk Specialist, you are committed to delivering exceptional customer experiences and ensuring our clients maximize the value of our software. Customer Support Helpdesk Specialist.

IT Helpdesk at Group14 are responsible for providing technical assistance and support related to our fleet of Apple and Lenovo Windows laptops, software, and SaaS services.

Protingent Staffing has an exciting contract Helpdesk Technician opportunity.

Job Title: Helpdesk Technician.

In-depth classes include: - Application Development & Support - Helpdesk/Desktop Support - Quality Assurance Get the skills and opportunity you need to launch your professional career.

Helpdesk Technician in Bellevue, WA.

Job Description Location Our Cloud Architect - Productivity will be an integral part of our Forward Deployment Engineering team in North America. This role is based remotely in Mexico or Colombia. We're also open to candidates in the Central or West Coast of the United States. Who We Are DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state - from planning to production. Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency. With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide. The Opportunity As a Cloud admin and collaboration expert, you will guide customers through various business challenges related to their cloud core business applications (Google Workspace and Microsoft 365), from day-to-day administration questions, through security best practices, to consulting about complicated migrations of legacy mailing systems to the cloud. In this role, you'll work with companies all around the world. Together with the team, you will support customer implementation of their Google Workspace or O365/ Azure AD solution, help with licensing issues, domain verifications, email routing scenarios, mail-flow troubleshooting, conduct training sessions to system administrators and much more. Responsibilities • Act as a trusted technical advisor to customers and solve complex email flows, migration, platform-related security, user management, data collaboration, device management, systems integration and much more., • Create and deliver best practices recommendations, tutorials, blog articles, sample code, and technical presentations adapting to different levels of key business and technical stakeholders., • Support our sales team as the technical expert on customer-facing calls, • 5-10 years of hands-on experience as core-IT systems administrator managing users' lifecycle, overseeing users' security, device management, remote access to an organization, etc, • In-depth Google Workspace applications and administration hands-on experience, • In-depth O365/Azure applications and administration hands-on experience, • 2 years of providing customer support, • Experience with several change management projects, • Experience writing scripts and using command-line tools to work with the Google Workspace API and/or PowerShell tools for O365, • MS-Exchange on-premises experience - an advantage, • Experience with LDAP/MS Active Directory - an advantage Be your truest self. Work on your terms. Make a difference. We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally. What does being a Do'er mean? We're all about being entrepreneurial, pursuing knowledge and having fun! Click here to learn more about our core values. Sounds too good to be true? Check out our Glassdoor Page. We thought so too, but we're here and happy we hit that 'apply' button. • Unlimited Vacation, • Flexible Working Options, • Health Insurance, • Parental Leave, • Employee Stock Option Plan, • Home Office Allowance, • Professional Development Stipend DoiT unites as Many Do'ers, One Team, where diversity is more than a goal—it's our strength. We actively cultivate an inclusive, equitable workplace, recognizing that each unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributing to our collective success. #LI-Remote

Job Description Pacific Office Automation (POA) is the largest independently owned office technology dealer in the United States. Since 1976, we’ve expanded to 30+ branches across 11 western states—including Oregon, Washington, California, Arizona, New Mexico, Nevada, Utah, Idaho, Colorado, Texas, and Hawaii. We partner with leading manufacturers like Canon, Konica Minolta, Sharp, HP, Ricoh, and Lexmark, delivering cutting-edge business solutions with unbeatable customer service. At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure. Position We are seeking an entry-level Customer Care Representative/Dispatcher for our office in Seattle, WA. Our ideal candidate will be detail-oriented, have experience with problem-solving, and will have excellent telephone and customer service skills. Essential Job Duties • Answer incoming support calls, • Create support tickets on behalf of customers, • Identify and escalate issues to Helpdesk, • Document all call information according to standard operating procedures, • Use basic computer applications, • Communicate with customers, technicians, and salespeople, • Schedule service calls, • Meet monthly service goals, • Recognize, document, and alert the management team of trends in customer calls, • Route calls to appropriate resources Qualifications • No experience necessary- will train the right candidate!, • Experience using IT ticketing support systems., • Experience using Unified Communications for business solutions (Call Handling), • Strong phone and verbal communication skills along with active listening, • Proven ability to multi-task and work in fast-paced environments, • High attention to detail and strong organizational skills, • Experience with Microsoft Word and Excel, • Bi-lingual is a plus Benefits • $21-24/HR, • Advancement and growth into leadership roles, • Team-player environment, • Medical/Dental/Vision/Life insurance plans, • Matched 401k, • PTO, Vacation, Sick Leave, • FSA/HSA programs Our Commitment to Diversity and Inclusion Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger. #LI-Onsite

Job Description Volt is immediately hiring for a Helpdesk Technician in Bellevue, WA. Position Type: Contract, Full time Duration: 12+ Months As a Helpdesk Technician, you will be: Job Description: • Seeking a highly capable and motivated help desk technician. The role is customer facing, supporting users through technical challenges and assisting with requests for new applications or hardware., • Working on a tiered support team and supported by documented processes and procedures, this role supports the teams designing next generation nuclear technologies. Primarily based out of Bellevue headquarters this role supports both in person and virtual staff requests. Responsibilities • Utilizing existing and creating new Internal and external knowledge base documents to assist with ticket resolution, • Active Directory Account maintenance, • Managing access to internal and external collaboration spaces, • PC Lifecycle Management, • Inventory Receiving, & Tracking, • Fulfil software requests, • Business travel support, • Demonstrate and assist with remote access to resources., • Support users at Bellevue and Everett location., • Assisting with onboarding as assigned. Key Qualifications and Skills • Communicate openly and display respect and a desire to foster teamwork., • Able to quickly learn and implement new concepts, • Calm in stressful situations and able to think through those situations to find the best outcome, • Customer service ability and interpersonal skills, • Organizational skills, • Proactive on finding areas within our process that can be improved and making these suggestions to the team, • Highly adaptable with problem solving, • Supporting customers and clients both in person and remotely, • Rapid deployment imaging technologies MDT and SCCM, • Windows 10\11 in a domain-managed environment, • A general understanding of Office applications, DHCP, DNS, and TCP/IP, and wireless networking, as well as how to troubleshoot them., • General understanding of Multi-Factor Authentication methods., • A general understanding of modern Information Security principles and practices, • Experience with a commercial ticketing system JIRA, • An understanding of desktop and laptop hardware ASK ME HOW Thank you! Harshita Rajput (+1) 470-289-4469 Pay Range: $23-$27 per hour. *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email or call (866) -898-0005. Please indicate the specifics of the assistance needed. Please indicate the specifics of the assistance needed. Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws. Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please click here or call (866) 898-0005. Please indicate the specifics of the assistance needed. Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Job DescriptionSalary: COMPANY OVERVIEW Cercano Management LLC (Cercano) is a SEC-registered investment manager focused on ultra-high net worth clients and the entities associated with those clients, such as a family foundation. Cercano is based in Bellevue, WA, with offices in Minneapolis, MN, and Singapore. Cercano invests globally for its clients, commonly operating as the family office Chief Investment Officer. The team has extensive experience in direct investing in all stages of venture capital, private equity, private credit, and public equities on a global basis and across multi-billion-dollar portfolios. Cercano offers services for all aspects of a clients assets or family office. The team also has experience working with clients who have significant investments in non-financial assets on a global scale, such as fine art, professional sports teams, entertainment properties, intellectual property, commercial real estate, farmland, and personal residential estates. Position Mission: We are seeking a proactive and versatile System Engineer to provide in-person technical support and systems administration for our corporate IT environment onsite in Bellevue, WA. In this role, youll be the primary hands-on and in person resource for end-user support, troubleshooting, device management, maintaining IT infrastructure, ensuring our users have a seamless technology experience. Our IT team is dedicated to providing exceptional technology support and solutions in a fast-paced, collaborative environment. This position requires being in the office 5 days per week. ESSENTIAL DUTIES AND RESPONSIBILITIES • Deliver in-person technical support for desktops, laptops, mobile devices, and business applications., • Troubleshoot and resolve hardware, software, network, and authentication issues for end users., • Manage helpdesk tickets, ensuring timely resolution and user satisfaction., • Set up and maintain workstations, conference room technology, and peripherals., • Provide onboarding and offboarding support, including account provisioning and device deployment., • Act as an escalation point for complex technical issues., • Administer Microsoft 365, Azure Active Directory, Intune, Exchange Online, SharePoint, and Endpoint Management Tools., • Support and maintain conference room AV and video conferencing equipment., • Assist with implementation, maintenance, and improvement of systems, patching, backups, updates, automation, and endpoint security., • Monitor system health and performance, proactively improving stability and response times., • Support security solutions including identity governance, MFA, firewalls, antivirus, DLP, and intrusion protection., • Create and maintain technical documentation, user guides, runbooks, and training resources., • Collaborate with team members across departments, HR, and vendors to resolve complex issues., • Participate in on-call rotation for incident response affecting corporate IT systems. Knowledge, experience, skill, and/or ability required: • Minium of 4+ years of experience in IT support, systems administration, or systems engineering., • Strong hands-on experience supporting end users and troubleshooting technical issues., • Technical fluency with Windows, macOS, iOS, Android, Microsoft 365, and Azure AD., • Solid understanding of endpoint management, identity and access management, and basic networking fundamentals (DNS, DHCP, TCP/IP, OSI model)., • Familiarity with automation or scripting tools, such as PowerShell, Python, PowerApps automation, or comparable technologies., • Excellent communication, customer service, analytical, and problem-solving skills., • Ability to work independently, prioritize tasks, and see issues through to resolution. Preferred: • Experience with VDI technologies., • Familiarity with CI/CD pipelines or automation tools., • Knowledge of cloud security architecture and standards., • Exposure to incident response practices. Education/Experience/Certifications • Bachelors degree in Computer Science, Information Systems, Engineering, or equivalent experience, • 4+ years of IT support or systems administration experience SALARY RANGE: $90,340 - $126,930 SALARY DETAILS: Pay will be based on multiple factors, including, and not limited to location, relevant experience/level and skillset while balancing internal equity. Our discretionary bonus program is in addition to the base compensation range listed above. Cercano is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate. TOTAL REWARDS: Cercano offers a comprehensive benefits package including medical, dental and vision insurance, Health Savings Account with generous annual employer contribution, Flexible Spending Accounts for health and dependent care, vacation and sick time off, paid holidays, paid parental leave, and the opportunity to participate in a 401(k) plan with a generous employer match of 50% of your own contributions up to the standard annual IRS limit, company paid life insurance, and a Health and Wellness Benefit. Employees are also eligible for reimbursement for approved professional development activities. Cercano is an equal opportunity employer. Every qualified applicant will be considered for employment. We do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, marital status, sex, disability, political ideology, or veteran status, or other protected class.

Job Description Position Overview The Epicor Kinetic Specialist, IT Support is responsible for supporting and enhancing the company’s core business systems, with a primary focus on Epicor Kinetic, BarTender labeling software, REST API integrations, and general IT infrastructure support. This position requires strong technical knowledge across Windows server and client environments, SQL Server, scripting, and enterprise IT operations. The role also shares responsibility (approximately 50%) for frontline helpdesk support, workstation deployment, troubleshooting, documentation, and adherence to cybersecurity frameworks including NIST 800-171 and CMMC. Key Responsibilities Business Systems & Application Support • Administer, support, and enhance Epicor Kinetic ERP modules., • Configure, maintain, and troubleshoot BarTender labeling software and related print automation workflows., • Develop and maintain integrations using REST APIs, ensuring reliable data exchange between internal systems., • Create SQL queries, stored procedures, and scripts for reporting, automation, and troubleshooting system issues., • knowledge of Windows Server and Windows client environments used in a corporate domain setting., • Manage and support Active Directory, Group Policies, Dynamic DNS, DHCP, and WINS when required., • Perform ongoing maintenance, updates, and troubleshooting of workstations, and user environments., • Provide full-tier support for helpdesk calls, including hardware, software, and system access issues., • Install, configure, and maintain PC workstations, laptops, printers, and mobile devices., • Troubleshoot technical issues across a broad range of systems and document resolutions., • Communicate effectively with employees at all levels and external consultants, • Provide clear written and verbal explanations tailored to technical and non-technical audiences., • Support IT governance activities related to NIST 800-171, CMMC Level 2, and internal security protocols., • Ensure security policies and best practices are followed across all assigned systems., • Demonstrate strong attention to detail, follow-through, and ownership of assigned tasks., • Act as a role model within and outside the company by maintaining professionalism and integrity., • Prioritize tasks based on business needs and meet deadlines consistently., • Experience with Epicor Kinetic, BarTender, and REST API integration strongly preferred., • Working knowledge of PBX systems (Digium/Switchvox experience a major plus)., • Strong troubleshooting and analytical skills., • Familiarity with network concepts such as VLANs, VPNs, and firewall rules is a plus., • Ability to build strong working relationships and deliver excellent customer service.

Job Description Job Description Pacific Office Automation’s Technical Account Managers (TAMs) are responsible for managing an assigned portfolio of clients and serving as both a technical and consultative resource within our Managed IT Services division. TAMs work closely with internal teams—Sales Engineers, Helpdesk, Onboarding, and Project Delivery—to ensure clients effectively leverage, maintain, and evolve their IT environments. Our TAMs act as trusted advisors, aligning technology with business goals, driving IT strategy, and ensuring high levels of client satisfaction through proactive communication, planning, and relationship management. Skills, Knowledge, and Expertise Our ideal candidate demonstrates a high level of emotional intelligence (EQ) and professional maturity, enabling them to build and maintain strong client relationships. They are adept at strategic thinking, guiding business leaders through complex IT decisions, and reframing challenges into actionable solutions. The right individual is confident presenting to executives, skilled in IT strategy development, and capable of bridging the gap between technical requirements and business outcomes. Qualifications Required * 5+ years of experience in one or more of the following roles: Technical Account Management, vCIO, IT Director, or Senior IT Consultant * Proven experience with IT budgeting, strategic planning, and technology roadmap development * Experience presenting to C-level executives and conducting Technical Business Reviews (TBRs) * Strong understanding of ROI analysis and cost-benefit justification for IT investments * Ability to translate complex technical concepts into business language * Deep knowledge of cloud and infrastructure technologies, including modern network, security, and collaboration platforms * Strong aptitude for customer service and client retention * Excellent verbal, written, and analytical communication skills * Highly organized with the ability to manage multiple priorities effectively * Ability to remain composed and focused under pressure while managing client escalations * Collaborative mindset with the ability to work cross-functionally with technical and non-technical teams Qualifications Preferred * Bachelor’s degree in Computer Science, Information Systems, Business, or a related field (or equivalent experience) * MSP experience strongly preferred * Familiarity with governance, risk, and compliance (GRC) frameworks such as HIPAA, PCI, or CMMC * Working knowledge of CIS Controls, NIST, or other cybersecurity frameworks * Relevant technical certifications such as Security+, Network+, or Cloud credentials (Azure, Microsoft 365) You will be working with the following technologies on a daily basis: * Microsoft Windows and macOS environments * Microsoft Windows Server / Active Directory * Microsoft 365 / Azure / Google Workspace * Microsoft SQL / Exchange Online * WatchGuard, SonicWall, Cisco, or similar firewall platforms * Remote Access: VPN, RDS * Virtualization: VMware, Microsoft Hyper-V * Wireless: Aruba, WatchGuard, Meraki * Endpoint Security, EDR, and Cloud Backup solutions, SIEM Additional Information Location: On-site position based in Seattle, WA (Some travel throughout WA) Compensation: $60,000-$100,000 per year, depending on experience + Bonus eligibility Benefits * Medical, Dental, Vision, and Life Insurance * 401(k) with company match * Paid Time Off (Vacation, Sick Leave, Holidays) * Monthly Car Allowance * FSA/HSA Programs * Company events, recognition trips, and a collaborative team environment Our Commitment to Diversity and Inclusion Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger. Pacific Office Automation is the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in ten western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, & TX. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more. At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure. #INDSP #LI-Onsite

Job Description Job Title: Marketing Specialist Department: Marketing Location: Seattle, WA Reports To: Vice President of Product Position Summary: We are seeking a dynamic and detail-oriented Marketing Specialist to join our team in the multifamily property management industry. This role is essential to driving the success of our residential communities by implementing and managing innovative marketing strategies that increase occupancy, enhance resident engagement, and elevate our brand presence. Additionally, this position will provide crucial administrative support to ensure the seamless operation of the marketing department. Key Responsibilities: Marketing Responsibilities: • Marketing Strategy & Execution: Develop and implement marketing campaigns to support leasing efforts, promote resident retention, and enhance the visibility of our apartment communities., • Content Creation: Design and manage high-quality marketing materials, including flyers, brochures, website content, and email campaigns, tailored to target audiences., • Website Creation & Management: Create, update, and maintain websites through RentCafe or third-party vendors to ensure accurate and compelling online content., • Digital Marketing: Optimize community websites, manage SEO/SEM efforts, and coordinate with third-party vendors to ensure maximum online visibility., • Social Media Management: Act in an advisory role by evaluating existing social media strategies, making recommendations for content improvements, and providing guidance to ensure alignment with overall branding and marketing goals., • Helpdesk Tickets: Maintain and complete marketing helpdesk tickets in a timely manner to support property teams and resolve issues efficiently., • On-Site Visits: Conduct on-site visits to properties to evaluate curb appeal, signage, marketing materials, and overall branding alignment, providing actionable recommendations to enhance visibility and attract prospective residents., • Analytics & Reporting: Monitor marketing campaign performance, analyze key metrics, and generate actionable insights to improve results., • Collaboration:, • Work closely with property management teams, leasing staff, and external vendors to align marketing efforts with occupancy goals., • Advise Leasing Teams: Provide guidance and support to leasing teams on resident engagement initiatives, including events, promotions, and activities that enhance the resident experience and foster community., • Compliance: Ensure all marketing materials comply with fair housing regulations and company branding guidelines., • Contract Management: Assist in creating, reviewing, and managing vendor contracts and agreements to support department operations., • Onboarding & Offboarding: Coordinate onboarding and offboarding processes for properties and vendors as needed often through intake forms and questionnaires., • Ordering & Purchasing: Manage marketing supply orders, promotional materials, and other department purchases, ensuring adherence to budget guidelines., • Expense Management: Track and process departmental expenses, invoices, and reimbursements to maintain accurate financial records., • Organizational Support: Maintain departmental calendars, manage schedules for marketing projects, and ensure deadlines are met., • Education: Bachelor’s degree in Marketing, Communications, Business, or a related field. (this is preferred, not required), • Experience:, • 2+ years of marketing experience, preferably in the real estate, property management, or multifamily housing industry., • Demonstrated experience advising teams on resident engagement initiatives, such as events, promotions, or community activities or experience coordinating these initiatives firsthand., • Hands-on experience creating and maintaining websites using RentCafe or similar platforms., • Proven ability to complete administrative tasks, such as managing email, organizing purchases and expenses, or coordinating contracts., • Practical experience working with vendors, including signage, software, or advertising vendors, to ensure timely and effective delivery of projects while maintaining high standards for work quality and brand alignment., • Practical experience working with digital marketing tools like Google Analytics, email marketing platforms, or social media management software., • Skills:, • Knowledge of Yardi RentCafe products is highly preferred; familiarity with RentCafe websites is required. Candidates with similar software experience will also be considered., • Strong project management and organizational skills, with the ability to juggle multiple priorities and meet deadlines., • Analytical skills to interpret data, identify trends, and adjust marketing strategies for optimal results., • Proficiency in graphic design tools like Adobe Creative Suite (Photoshop, InDesign) or Canva., • Excellent communication and interpersonal skills to collaborate effectively with internal teams and external vendors., • Problem-solving abilities to address marketing challenges creatively and efficiently., • Detail-oriented with strong multitasking capabilities to ensure work is accurate and delivered on time., • Creative thinking skills to generate fresh, innovative ideas and adapt to evolving market trends., • Competitive salary and benefits package., • Opportunities for professional development and career growth., • A collaborative and supportive team environment., • This position offers a hybrid work environment, allowing for a mix of remote and in-office work., • Occasional travel to our residential communities is required to conduct on-site evaluations and support.