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Job DescriptionSalary: Technology Strategist Consultant (Dedicated On-Site) FLSA Status: Full-Time, Exempt Work Model: 4 days/week on-site at client location, 1 day/week at NextStep Networking (Helpdesk/Operations) Position Overview NextStep Networking is seeking a dedicated on-site Technology Strategist Consultant to support one of our key client partnerships. This role is designed to provide consistent, high-level technical leadership, day-to-day operational coordination, and strategic alignment within a complex and fast-paced client environment. This individual will serve as the primary technical point of contact for the client, ensuring that technology issues are resolved efficiently, priorities are aligned, and services are delivered in accordance with contractual expectations. In addition to hands-on technical support, this role acts as a bridge between the client, on-site technicians, and NextSteps internal team, helping to drive accountability, communication, and long-term success. Key Responsibilities Client-Facing Technical Leadership • Serve as the primary day-to-day technical contact for client stakeholders, • Build strong, trust-based relationships while navigating a complex and high-demand environment, • Ensure client needs are clearly understood, prioritized, and addressed in alignment with service agreements, • Proactively identify risks, gaps, and opportunities for improvement On-Site Operations & Coordination • Coordinate daily technical priorities with the Dispatcher and broader NextStep operations team, • Ensure work is properly triaged, assigned, and completed efficiently, • Maintain visibility into all active issues, projects, and escalations, • Act as the accountability layer between client expectations and service delivery Technical Escalation & Mentorship • Serve as a primary escalation point for complex technical issues, • Provide guidance, troubleshooting support, and mentorship to two on-site Level 1 technicians, • Facilitate regular huddles, check-ins, and knowledge sharing to ensure team alignment, • Support technician growth and consistency without direct managerial responsibility Service Delivery & Contract Alignment • Maintain a strong understanding of the client contract, scope, and service expectations, • Ensure all work performed aligns with agreed-upon deliverables and priorities, • Help manage scope boundaries while maintaining a high level of client satisfaction, • Navigate organizational dynamics and internal politics to ensure successful outcomes Strategic IT Support • Partner with existing Technology Strategy resources to expand strategic IT support capacity, • Contribute to planning, recommendations, and long-term technology improvements, • Identify opportunities to improve efficiency, reduce risk, and enhance system performance Internal Integration (Helpdesk Day) • Spend one day per week working within NextSteps Helpdesk/Operations team, • Maintain alignment with internal processes, tools, and service standards, • Strengthen communication between field operations and centralized support teams What Success Looks Like • The client feels supported, heard, and confident in their IT partnership, • Issues are resolved quickly and prioritized correctly, • On-site technicians operate efficiently, consistently, and with guidance, • Communication between client and NextStep is clear, proactive, and structured, • Services are delivered in alignment with contract expectations and business goals Qualifications Required • 5+ years of experience in IT support, consulting, or technical leadership roles, • Strong ability to managerelationships in complex or high-pressure environments, • Proven experience coordinating work across multiple teams or stakeholders, • Deep understanding of IT infrastructure, cloud environments, and end-user support, • Strong problem-solving and decision-making skills, • Excellent communication skills with both technical and non-technical audiences, • High school diploma or GED, • Eligible to work in the United States (proof of work authorization required), • Valid drivers license with reliable transportation and clean driving record, • Strong interpersonal and time management skills, • Ability to work both independently and collaboratively in a client-facing role Preferred • Bachelors degree in Information Technology, Computer Science, or related field, • Experience working in on-site or embedded client environments, • Background in managed services (MSP) or IT service delivery models, • Experience mentoring or guiding junior technicians, • Familiarity with nonprofit, education, or government environments, • Certifications such as ITIL, PMP, or relevant technical credentials Physical & Work Environment Requirements • Ability to lift up to 50 lbs and perform hands-on technical work, • Regularly required to stand, walk, and use hands to handle or feel, • May occasionally need to stoop, kneel, crouch, or crawl, • Work occurs primarily on-site at a government client location, with occasional remote work, • Local travel required; some overnight travel may occur Why This Role Matters This position is critical to ensuring the success of one of NextStep Networkings most important client relationships. It brings together technical expertise, operational coordination, and relationship management into a single, consistent presencehelping transform reactive IT support into a structured, strategic partnership. We offer an excellent benefits package, including: • Health, Dental, and Vision Insurance, • Short-term and long-term disability, • Basic life insurance, • 401(K), • Paid Time Off (PTO), • Professional development and certification support, • A respectful, collaborative culture that values learning and growth Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Description POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA Classification: Non-Exempt | Employment Type: Full-Time POSITION SUMMARY The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities include hardware and software troubleshooting, incident documentation in the IT ticketing system, and resolution of issues involving operating systems, enterprise applications, and peripheral equipment. This role requires proactive communication with end users and timely escalation to maintain SLAs and operational consistency across all shifts. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Primary duties are listed below. This list is illustrative, not exhaustive; additional duties may be assigned as business needs require. • Deliver first- and second-level technical support to end users for hardware, software, and application issues via phone, remote access tools, and on-site assistance., • Log, track, and maintain accurate documentation for all reported incidents and service requests within the designated IT ticketing system. • Install, configure, upgrade, and troubleshoot supported Windows operating systems (currently Windows 10 and Windows 11) and the Microsoft Office 365 suite., • Provide foundational support for macOS environments to assist users of Apple devices., • Install, configure, and support enterprise applications, including Cisco Jabber and other organization-approved software., • Install, configure, and troubleshoot printers, desktop computers, laptops, and other authorized peripheral devices. • Perform routine preventive maintenance on computers, laptops, and printers to ensure continued operational reliability., • Conduct remedial repairs on desktops, laptops, printers, and related peripheral equipment., • Utilize diagnostic tools to troubleshoot issues related to network connectivity and workstation hardware and software., • Coordinate with third-party vendors to remediate complex audio/visual (AV) issues as required., • Provide timely and professional status updates to end users and stakeholders regarding open incidents and resolutions., • Support mobile device management (MDM) for iOS and Android devices within the enterprise environment., • Demonstrate working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications in support of a broad range of IT needs., • Perform other duties as assigned by management in support of departmental and organizational objectives. MINIMUM QUALIFICATIONS Education • Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field; OR an equivalent combination of education, training, and directly related work experience sufficient to demonstrate the required knowledge, skills, and abilities. Experience • Minimum of eighteen (18) months of hands-on experience in a desktop support, help desk, or IT support capacity., • Demonstrated experience supporting Windows-based environments, including Windows 10 and/or Windows 11. Certifications (Preferred), • CompTIA A+ certification or equivalent vendor-neutral credential., • Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES • Proficiency in Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365., • Experience with PC and laptop hardware installation, configuration, and troubleshooting., • Familiarity with enterprise antivirus and endpoint protection solutions., • Experience with helpdesk ticketing systems and IT service management practices., • Knowledge of mobile device management (MDM) platforms supporting iOS and Android devices., • Familiarity with enterprise encryption solutions and Windows device management via Active Directory., • Strong analytical, problem-solving, and technical troubleshooting abilities., • Ability to effectively manage multiple priorities, work independently, and consistently meet established SLAs., • Excellent verbal and written communication skills with the ability to convey technical information clearly to non-technical audiences., • Demonstrated commitment to delivering high-quality customer service to internal stakeholders., • Ability to adapt to a rapidly evolving technology environment and shifting organizational priorities., • Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response as required. PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT The demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and applicable state law. • Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment., • Occasionally required to lift and/or move IT equipment weighing up to 50 pounds., • May require bending, kneeling, or crouching to install or service equipment., • Work is performed primarily in a standard office or data center environment with moderate noise levels., • May be required to travel to or work at multiple organizational sites or client locations. EQUAL EMPLOYMENT OPPORTUNITY We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA. Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance. DISCLAIMER This description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve.

Job DescriptionDescription: Description The Service Desk technician is the first level of the support chain and serves as a single point of contact for CenterGrid customers. The Service Desk is directly involved in recording, troubleshooting, resolving or dispatching incident tickets as well as completing tasks and requests. Service Desk technicians also provide first level assistance for client hardware, software, password, and VOIP, along with major incident support. The CenterGrid Service Desk operates 24x7x365. Responsibilities include: • Provides support via phone, e-mail and chat to employees of CenterGrid clients., • Provides support for Microsoft Windows 10 Operating System, • Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365)., • Provides support for mobile devices including configuration and email sync., • Mobile Device Support – Android and/or iOS, • Handles 40-50 issues per day efficiently and appropriately., • Maintains regular and punctual attendance., • Utilizes Active Directory and application systems to reset passwords., • Assists users in adding and changing network printers., • Provides technical support for remote workers, including VPN connectivity issues., • Remote control of user’s computers utilizing remote access tools., • Troubleshoots remote access connectivity problems including WiFi., • Conducts self in a manner that is consistent with client service expectations., • Assist in the creation and maintenance of support documentation including, work instructions/processes/procedures, • Ensure all necessary operational processes and procedures are carried out with a high level of attention to detail, expediency, and on-time delivery, • Perform other duties as assigned Requirements: Requirements: • Self-starter with excellent organizational, administrative and interpersonal skills, • Ability to follow through with tasks, projects, and troubleshooting with minimal supervision, • Excellent oral, written, technical, and business communication skills., • Ability to multi-task and work in fast paced environment., • Must maintain a professional image, attitude, and demeanor, • Strong customer service orientation, • Must demonstrate ability to work with others and promote a harmonious working relationship in the NOC, with other Departments, field personnel, and clients, • Be ethical, fair, and of high integrity, • Able to lift devices weighing over 50 lbs Preferences: • Preferred prior NOC, service desk, or helpdesk support experience, • Preferred 2 year degree, or technical training (technical school or military), • CompTIA certifications, • Help Desk Institute (HDI) certifications, • Information Technology Infrastructure Library (ITIL) Foundations v3 or v4, • Experience navigating a knowledgebase, • Knowledge of various PC hardware and software applications including:, • Operating Systems: Windows 10, MacOS, • User creations/terminations (tasks/requests), • SaaS support – application support (as needed by customer), • Vivantio or other ticketing systems, • Word, Excel, PowerPoint, Office365, Outlook, etc., • Internet Service Provider (ISP), Cable Modem, and Internet Support., • Mobile Device Support – Android or iOS

Job DescriptionBenefits: • Flexible schedule, • Opportunity for advancement, • Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities • Perform a wide range of technical tasks including but not limited to:, • OS installations, hardware diagnostics, and software setup, • Structured cabling (including drilling, running, and dressing cables), • Telecom work (punch-downs, demarc extensions, etc.), • Work independently across various environments: retail, medical, restaurant, and corporate, • Maintain a high standard of professionalism with clients, • Be on call and ready to respond to service requests within your territoryPreferred Skills & Experience, • PC and printer troubleshooting experience (a strong plus), • At least 1 year of I.T. or Telecom experience, and one of the following:, • A+ Certification, • Network+ Certification, • OR 5+ years verifiable field experience in I.T./TelecomRequired Equipment & Qualifications, • Reliable personal vehicle (Public transportation not accepted), • Valid drivers license, • Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers)., • Laptop with Ethernet port, • Smartphone with mobile hotspot, • Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage., • Punctual, courteous, and presentableCompensation & Perks, • Paid hourly while on site, • 1099 contractor position, • Travel pay included (based on time travel; approx. 80-mile radius from home), • App-based tracking for job time and travel, • Exposure to new and exciting technologies and clients, • Opportunity to expand your skills and industry knowledgeAbout AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

Job DescriptionDescription: Experienced IT Support / Helpdesk Technician Full-Time | Remote | Quipt Home Medical Location: Remote - Onsite locations available Department: Information Technology Reports to: IT Support Supervisor About the Role: Are you a detail-driven IT professional who thrives in a fast-paced environment? Quipt Home Medical is looking for an Experienced IT Support / Helpdesk Technician to join our dynamic internal IT team. This is multifaceted role where you'll be responsible for supporting end users across multiple systems, platforms, and devices. You'll help maintain and improve the tech that powers our national home medical equipment network. What You’ll Do: • Respond promptly to internal helpdesk tickets and ensure issues are resolved to end user satisfaction., • Diagnose, troubleshoot, and resolve hardware, software, and network-related issues., • Perform workstation imaging, deployment, upgrades, and repairs., • Support and administer desktops, laptops, printers, servers, routers, scanners, cell phones, tablets, and more., • Onboard new employees (hardware, software, credentials) and offboard departing staff., • Maintain asset tracking through RMM/MDM platforms and internal documentation tools., • Support local and wide-area network operations and assist in VoIP PBX systems and porting., • Monitor ticket trends and escalate systemic issues., • Participate in IT projects including site conversions, new setup builds, and platform integrations., • Uphold and enforce HIPAA/HITECH security protocols and compliance standards. ? How We Work At Quipt, we believe in empowering our IT professionals to take ownership of their work. You’ll be given the trust, tools, and autonomy to assess, troubleshoot, and resolve issues using your own judgment and technical expertise. While support is always available, we encourage independence and reward initiative. You’ll have the space to do what you do best: solve problems and keep things running smoothly. Why Join Us? • Fast-growing national company in the healthcare space, • Tight-knit IT team with leadership support and career advancement potential, • Work that directly impacts patient care by supporting critical systems and staff, • Competitive pay + benefits Apply now to become a key part of the Quipt IT team, where your skills keep our technology — and our mission — moving forward. Requirements: What You Bring: • Required: High school diploma or equivalent., • Preferred: Bachelor's in Information Systems or a related field., • Experience: At least 2+ years in a technical support/helpdesk or IT admin role., • Proficiency in Windows (desktop & server), Active Directory, Office 365, and ticketing systems., • Strong understanding of computer hardware, peripherals, and network infrastructure (routers/switches)., • Familiarity with Unix/Linux, scripting (SSH, SSL, PowerShell), and VoIP systems is a big plus., • Excellent documentation and communication skills., • Ability to prioritize, stay organized, and thrive independently or as part of a team.

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of between $25 / hr.There is no payment required in order to apply or to work as an In-Home Usage Tester.You

We're currently looking for individuals across the country to take part in remote paid research, including remote focus groups, product trials, and consumer studies.Earn up to $750 a week in your free time by providing feedback on everyday products and services.If you're comfortable sharing your opi

We're currently looking for individuals across the country to take part in remote paid market research, including online focus groups, product trials, and consumer studies.Earn up to $750 a week in your free time by providing feedback on everyday products and services.If you're comfortable sharing y

This role requires the ability to work lawfully in the U.July 2026 Start Date, Second Shift Schedule .Does this sound like you? If so, consider starting your career at Spectrum as a professional Customer Service Representative on our billing team.Customer Service Representatives on our billing team

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Customer service representative agent experience not required.Remote Work From Home Customer Service Representative Agent - Part Time Market Rese

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Customer service representative agent experience not required.Remote Work From Home Customer Service Representative Agent - Part Time Market Rese

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Customer service representative agent experience not required.Remote Work From Home Customer Service Representative Agent - Part Time Market Rese

Hours: Monday through Friday 7 AM to 3 PM or 9 AM to 5 PM.Support supply chain operations in North America utilizing best in class service level for internal/external customers while carefully adhering to safe and efficient stewardship practices.Execute a high volume of SAP transactions while demons

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Customer service representative agent experience not required.Remote Work From Home Customer Service Representative Agent - Part Time Market Rese

Parts Counter Customer Service Representative.In 1952, Columbus Equipment Company was founded by Bill Early, who was known around the world as a legend a true innovator in the heavy equipment industry.Recognized today as Ohio's Dependable Dealer, the company's commitment to employees and unmatched

This role requires the ability to work lawfully in the U.July 2026 Start Date, Second Shift Schedule .Does this sound like you? If so, consider starting your career at Spectrum as a professional Customer Service Representative on our billing team.Customer Service Representatives on our billing team

Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity.Make Lives Better Including Your Own.If you want to work in an environment where you can become your best possible self, join us! You'll earn more than a paycheck; you can find opportunities to grow your ca

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Customer service representative agent experience not required.Remote Work From Home Customer Service Representative Agent - Part Time Market Rese

Citigroup - 4600 Houston Road - Responsibilities: Assist with evaluating and resolving service inquiries from clients across different platforms; Develop and maintain working knowledge of specific groups of Citi products and services; Analyze and identify potential risks and identify solutions that

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Customer service representative agent experience not required.Remote Work From Home Customer Service Representative Agent - Part Time Market Rese

Customer Service Representative.Cprime brings business into a new lightilluminating possibilities that once seemed hidden.For more than two decades, we've partnered with 2,500+ organizations worldwide, including over 300 of the Fortune 500, to help leaders see complexity with new clarity and rewire

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Patient Coordinator / Medical Receptionist - Full-Time, Year Round.EyeCare Partners is the nation's leading provider of clinically integrated eye care.Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision,

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.Responsibilities inc

Performs various secretarial and clerical support duties.Coordinates interdepartmental services and orders supplies.Prepares statistical reports, attends meetings, and handles mail.Orients new employees and ensures compliance with policies.Exercises judgment in prioritizing assignments and seeks dir

Where first steps, new friendships, and confident learners are born.At KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, we offer a variety of early education and child care options for families.Whether it's K

As a Sinceri Senior Living company, we are a fun loving, employee-centric community like no other! Maybe that's why we have been certified by our employees as a Great Place to Work for our 7th Year in a row.Create your healthcare career with us and learn about all the career growth opportunities we