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Job DescriptionDescription: Experienced IT Support / Helpdesk Technician Full-Time | Remote | Quipt Home Medical Location: Remote - Onsite locations available Department: Information Technology Reports to: IT Support Supervisor About the Role: Are you a detail-driven IT professional who thrives in a fast-paced environment? Quipt Home Medical is looking for an Experienced IT Support / Helpdesk Technician to join our dynamic internal IT team. This is multifaceted role where you'll be responsible for supporting end users across multiple systems, platforms, and devices. You'll help maintain and improve the tech that powers our national home medical equipment network. What You’ll Do: • Respond promptly to internal helpdesk tickets and ensure issues are resolved to end user satisfaction., • Diagnose, troubleshoot, and resolve hardware, software, and network-related issues., • Perform workstation imaging, deployment, upgrades, and repairs., • Support and administer desktops, laptops, printers, servers, routers, scanners, cell phones, tablets, and more., • Onboard new employees (hardware, software, credentials) and offboard departing staff., • Maintain asset tracking through RMM/MDM platforms and internal documentation tools., • Support local and wide-area network operations and assist in VoIP PBX systems and porting., • Monitor ticket trends and escalate systemic issues., • Participate in IT projects including site conversions, new setup builds, and platform integrations. At Quipt, we believe in empowering our IT professionals to take ownership of their work. You’ll be given the trust, tools, and autonomy to assess, troubleshoot, and resolve issues using your own judgment and technical expertise. While support is always available, we encourage independence and reward initiative. You’ll have the space to do what you do best: solve problems and keep things running smoothly. Why Join Us? • Fast-growing national company in the healthcare space, • Tight-knit IT team with leadership support and career advancement potential, • Work that directly impacts patient care by supporting critical systems and staff, • Required: High school diploma or equivalent., • Preferred: Bachelor's in Information Systems or a related field., • Experience: At least 2+ years in a technical support/helpdesk or IT admin role., • Proficiency in Windows (desktop & server), Active Directory, Office 365, and ticketing systems., • Strong understanding of computer hardware, peripherals, and network infrastructure (routers/switches)., • Familiarity with Unix/Linux, scripting (SSH, SSL, PowerShell), and VoIP systems is a big plus., • Excellent documentation and communication skills., • Ability to prioritize, stay organized, and thrive independently or as part of a team.

Job DescriptionBenefits: • Flexible schedule, • Opportunity for advancement Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities • Perform a wide range of technical tasks including but not limited to:, • OS installations, hardware diagnostics, and software setup, • Structured cabling (including drilling, running, and dressing cables), • Telecom work (punch-downs, demarc extensions, etc.), • Work independently across various environments: retail, medical, restaurant, and corporate, • Maintain a high standard of professionalism with clients, • Be on call and ready to respond to service requests within your territoryPreferred Skills & Experience, • PC and printer troubleshooting experience (a strong plus), • At least 1 year of I.T. or Telecom experience, and one of the following:, • A+ Certification, • Network+ Certification, • OR 5+ years verifiable field experience in I.T./TelecomRequired Equipment & Qualifications, • Reliable personal vehicle (Public transportation not accepted), • Valid drivers license, • Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers)., • Laptop with Ethernet port, • Smartphone with mobile hotspot, • Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage., • Punctual, courteous, and presentableCompensation & Perks, • Paid hourly while on site, • 1099 contractor position, • Travel pay included (based on time travel; approx. 80-mile radius from home), • App-based tracking for job time and travel, • Exposure to new and exciting technologies and clients, • Opportunity to expand your skills and industry knowledgeAbout AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

Job DescriptionDescription: The Service Desk technician is the first level of the support chain and serves as a single point of contact for CenterGrid customers. The Service Desk is directly involved in recording, troubleshooting, resolving or dispatching incident tickets as well as completing tasks and requests. Service Desk technicians also provide first level assistance for client hardware, software, password, and VOIP, along with major incident support. The CenterGrid Service Desk operates 24x7x365. Responsibilities include: • Provides support via phone, e-mail and chat to employees of CenterGrid clients., • Provides support for Microsoft Windows 10 Operating System, • Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365)., • Provides support for mobile devices including configuration and email sync., • Mobile Device Support – Android and/or iOS, • Handles 40-50 issues per day efficiently and appropriately., • Maintains regular and punctual attendance., • Utilizes Active Directory and application systems to reset passwords., • Assists users in adding and changing network printers., • Provides technical support for remote workers, including VPN connectivity issues., • Remote control of user’s computers utilizing remote access tools., • Troubleshoots remote access connectivity problems including WiFi., • Conducts self in a manner that is consistent with client service expectations., • Assist in the creation and maintenance of support documentation including, work instructions/processes/procedures, • Ensure all necessary operational processes and procedures are carried out with a high level of attention to detail, expediency, and on-time delivery, • Self-starter with excellent organizational, administrative and interpersonal skills, • Ability to follow through with tasks, projects, and troubleshooting with minimal supervision, • Excellent oral, written, technical, and business communication skills., • Ability to multi-task and work in fast paced environment., • Must maintain a professional image, attitude, and demeanor, • Strong customer service orientation, • Must demonstrate ability to work with others and promote a harmonious working relationship in the NOC, with other Departments, field personnel, and clients, • Be ethical, fair, and of high integrity, • Preferred prior NOC, service desk, or helpdesk support experience, • Preferred 2 year degree, or technical training (technical school or military), • CompTIA certifications, • Help Desk Institute (HDI) certifications, • Information Technology Infrastructure Library (ITIL) Foundations v3 or v4, • Experience navigating a knowledgebase, • Knowledge of various PC hardware and software applications including:, • Operating Systems: Windows 10, MacOS, • User creations/terminations (tasks/requests), • SaaS support – application support (as needed by customer), • Vivantio or other ticketing systems, • Word, Excel, PowerPoint, Office365, Outlook, etc., • Internet Service Provider (ISP), Cable Modem, and Internet Support., • Mobile Device Support – Android or iOS