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This is a 6 month temp to perm Position Overview The Senior Systems Administrator I plays a vital role within the IT team, ensuring the reliability, security, and optimal performance of the organization's technology infrastructure. This position involves close collaboration with IT leadership to design, implement, and maintain systems while providing expert technical support for end users. The ideal candidate will demonstrate initiative, independent problem-solving skills, and a strong commitment to delivering exceptional customer service in a dynamic work environment. In addition to core systems administration duties, this role encompasses responsibilities related to desktop and user support, network administration, and IT security. Key Responsibilities: • Work collaboratively with IT leadership to monitor, maintain, and test technology infrastructure to ensure reliability and functionality., • Lead the technical design, planning, and implementation of systems, including performance tuning and recovery procedures., • Provide advanced support for endpoint systems, software, and related technologies, including troubleshooting, installation, inventory management, and testing., • Deliver outstanding customer service to end users by resolving technical issues promptly, courteously, and effectively., • Serve as a subject matter expert in SharePoint Online, supporting its deployment, administration, and optimization for business needs., • Implement and maintain IT projects, such as server, virtual machine, network switches, firewalls, access points, and printer deployments/management., • Diagnose and replace failed infrastructure hardware, and create standard images for servers and client devices to streamline deployment., • Oversee asset inventory management, ensuring IT device records are accurate and up to date., • Liaise with internal and external stakeholders to facilitate the completion of IT projects., • Perform systems administration tasks, including equipment setup, file restoration testing, backup creation and monitoring, and Microsoft 365 administration., • Execute vulnerability remediation, monitor network devices, perform configuration backups, apply firmware upgrades, and implement endpoint and network security measures., • Apply system updates, patches, and configuration changes as necessary., • Recommend and implement productivity enhancements and best practices for IT security., • Deploy hardware and software as requested, and maintain comprehensive documentation for procedures and helpdesk tickets., • Independently prioritize tasks in alignment with organizational objectives., • Manage Active Directory accounts, permissions, access requests, and password resets., • Serve as the primary backup to the Senior IT Director for essential systems., • Monitor Office 365, EDR (Endpoint Detection and Response), and Entra ID for security issues, investigate incidents, and conduct root cause analysis., • Support disaster recovery and business continuity planning, testing, and implementation., • Assist with internal compliance initiatives and change management procedures., • Log infrastructure-related tasks and gather user feedback to drive continuous improvement., • Analyze the technology stack for potential enhancements and monitor wired and wireless network infrastructure., • Provide technical support for desktop hardware and software, including troubleshooting, remote and in-person assistance, and helpdesk management., • Coordinate IT inventory purchases and support conference room equipment., • Oversee onboarding and offboarding processes for IT systems. Required Qualifications: • Bachelor’s degree in an IT-related field or equivalent industry experience., • Professional certifications such as Microsoft 365 Administration, Network+/CCNA or equivalent, Linux+/LPIC-1, Security+ or equivalent., • Demonstrated expertise in SharePoint Online administration and support., • Proven track record of excellent customer service in a technical support environment., • Proficiency with hardware including desktops, laptops, servers, NAS/SAN, printers, switches, firewalls, mobile devices, DVRs, projectors, time clocks, and wireless access points., • Experience with applications such as Office 365, Adobe Acrobat, Active Directory/DNS/DHCP, remote management tools, VPN, helpdesk software, endpoint protection, backup applications, VOIP, WSUS, patch management software, Dropbox, and Box., • Familiarity with operating systems, including Windows 10/11, Server 2016/2019/2022, Synology DSM, and Ubuntu Linux., • Knowledge of virtualization platforms, disaster recovery, and business continuity., • Effective written and verbal communication skills., • Strong prioritization, project management, and problem-solving abilities., • Experience with NIST 800-53 controls, vulnerability remediation, AWS, and SonicWall.

JOB DESCRIPTION Insight Global is looking for a Level 1 Desktop Associate to work for one of our large Asset Management clients to sit in New York. This person needs to be onsite 5 days a week and have experience in a similar role with over two years' experience. The team is currently working on a Windows 11 migration and day to day activities will include troubleshooting hardware and software problems and supporting operations. The person who takes on this role should have an interest in a career in IT or Infrastructure and needs to be very self driven as this person will be working independently. REQUIRED SKILLS AND EXPERIENCE • 2+ years experience as a Level 1 helpdesk associate - Experience using ticketing systems to troubleshoot hardware and software issues in Office 365 - Access control experience with GPO or AD Groups -Experience using MS Teams and other platforms ex. Slack, Zoom, etc. -Recent hands-on experience supporting dial-in conference rooms to connect virtual users NICE TO HAVE SKILLS AND EXPERIENCE -experience working through windows 11 migration Pay Rate: $20 - $25/hour *this is a 12-month contract to hire

Job Description Onsite Level 2 Technical Support Specialist - Great Neck, NY CodexIT is seeking a skilled and motivated Onsite Level 2 Technical Support Specialist to join our Long Island team. We are a leading national technology service provider specializing in Healthcare, delivering complete Managed Technology Services to healthcare practices. Our deep industry knowledge allows us to provide comprehensive support for all your technology needs. In this role, you will: • Provide intermediate onsite technical support for hardware, software, and network issues affecting our Long Island healthcare clients., • Troubleshoot and resolve escalated tickets from Level 1 support, ensuring timely and effective solutions., • Support and maintain EHR software, medical diagnostic equipment, and clinical review software., • Perform onsite diagnostics, user account management, and system maintenance tasks using Azure and Intune., • Assist the Project Engineering team with system deployments, upgrades, and implementations., • Utilize ConnectWise to manage service requests, document resolutions, and track time effectively., • Maintain detailed documentation of issues, solutions, and system configurations., • Participate in on-call rotation to provide after-hours support for critical client issues., • Escalate complex issues to Level 3 support when appropriate., • Minimum 2 years of experience in a Level 2 helpdesk or technical support role., • Experience with Windows 10/11, Office 365, and basic Active Directory tasks., • Working knowledge of Azure cloud services and Intune device management., • Understanding of networking fundamentals including TCP/IP, DNS, DHCP, and VPNs., • Experience with printer setup, peripheral troubleshooting, and mobile device support., • Familiarity with EHR systems and healthcare technology environments preferred., • Proficiency in remote and onsite support tools and techniques., • Strong troubleshooting and problem-solving skills., • Excellent communication skills with ability to explain technical concepts to non-technical users., • Experience with ConnectWise or similar PSA/ticketing systems preferred., • Self-motivated with ability to work independently and manage time effectively., • Customer service oriented with a commitment to client satisfaction., • Valid driver's license and reliable transportation for travel to client sites across Long Island. Job Type: Full-time Benefits: • 401(k), • 401(k) matching, • Dental insurance, • Health insurance, • Paid time off, • 8 hour shift

COMPANY: TDK U.S.A. Corporation is the Regional Headquarters for the Americas of TDK Corporation, a global electronics company based in Japan, and publicly listed on the Tokyo Stock Exchange. TDK focuses on the demanding markets of information and communication technology, internet of things, and automotive, industrial and consumer electronics. TDK's comprehensive product portfolio features electronic components, sensors, power supplies, energy devices, and more. TDK has a network of design, manufacturing, and sales locations in Asia, Europe and the Americas, with global revenues of more than $12 billion. TDK employs more than 109,000 people worldwide, including more than 4,500 in North and South America. JOB DESCRIPTION: The Desktop Support Technician's role is to work closely with the Desktop Services team to set up and deploy laptops, write documentation, and resolve trouble tickets. • Image new and existing laptops via the standard imaging technology, • Create new Helpdesk Solutions for end-users and IT, • Write Clear and concise documentation for new and existing procedures, • Set up cubicles for new hires and contractors, • Work Helpdesk Tickets, which include hardware, software, OS, and account problems, • Support End-User software, connectivity, and services, • Ensure the integrity and security of enterprise data on client computers, files, and during data transfer in accordance with business needs and industry best practices regarding privacy, security, and regulatory compliance, • Manage printers and scanners, • Manage end-user accounts, permissions, access rights, and storage allocations in accordance with best practices regarding privacy, security, and regulatory compliance., • Identify, troubleshoot, and resolve hardware and software problems on workstations. Escalate incidents, as necessary., • Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases. QUALIFICATIONS: The successful candidate for this position must be able to perform each essential function satisfactorily with or without reasonable accommodation. The qualifications and working conditions listed below are representative of those required for the position. • College diploma or university degree in the field of computer science and/or, • Minimum of 2+ years of work experience in Desktop support/Helpdesk, • Certification in Microsoft Operating Systems or Networking is a plus, • Working technical knowledge of PC (Windows 7/10/11) and Mac, • Working technical knowledge of current systems software, protocols, and standards, including Office 365, Active Directory, Browsers, etc., • Hands-on software and hardware troubleshooting experience, • Experience documenting and maintaining configuration and process information., • Good understanding of the organization's goals and objectives, • Knowledge of applicable data privacy practices and laws, • Strong customer service orientation, • Proven analytical and problem-solving abilities, • Ability to effectively prioritize and execute tasks in a high-pressure environment, • Strong interpersonal and oral communication skills, • Adept at reading, writing, and interpreting technical documentation and procedure manuals, • Ability to conduct research into hardware and software issues and products as required, • Ability to present ideas and solutions in user-friendly language, • Highly self-motivated and directed, • Keen attention to detail, • Skilled at working within a team-oriented, collaborative environment COMPENSATION & BENEFITS: TDK U.S.A. offers a competitive salary and a comprehensive benefits package including medical, dental, 401(k), pension, life insurance, vacation, and 13 paid holidays. The starting annual base pay for this role is between 55,000 and 68,000 USD for Uniondale. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs, market demands. The base pay range is subject to change and may be modified in the future. TDK is an Equal Opportunity Employer

• Take ownership of users issues reported and see problems through to resolution, • Research, diagnose, troubleshoot and identify solutions to resolve customer issues, • Ensure proper recording and closure of all issues, • Document knowledge in the form of knowledge base tech notes and articles, • Monitor Service Desk for tickets assigned to the queue and process based on priority, • Maintain inventory of all equipment, software and software licenses, • Document internal procedures, • Assist with onboarding of new users, • Utilize and maintain the helpdesk tracking software, • Report issues to the Service Desk for escalation, • Assign users and computers to proper groups in Active Directory, • Perform timely VDI and software upgrades as required, • Proven record of managing time and priorities effectively, • Identify and escalate situations requiring urgent attention, • Proven ability to manage multiple troubleshooting tasks simultaneously while maintaining the quality of results, • Inform management of recurring problems, • Able to configure VPN and server/client-side hardware and software, • Highly skilled in installing, and troubleshooting computer hardware, and applications., • Well-versed in installing windows, software, applications, antivirus, and patches., • Expert user of Microsoft Office Applications (Word, Excel, and PowerPoint), • Able to configure VPN and server/client-side hardware and software, • Provide Application installation and troubleshooting of VMware suite of products, provisioning servers, desktop delivery control, and virtual desktop images/target devices., • Assisting with implementation of Desktop GPOs. Evaluates hardware and software, including peripheral, output, and related equipment. Participates in the development and implementation of VDI-related operational procedures and standards. Interfaces with vendors to ensure appropriate resolution during network outages or periods of reduced performance. Develops and implements testing strategies and document results under supervision., • Assisting with the administration and support of Desktops, Thin Clients, diagnoses and troubleshoots problems with PCs, software, communications devices, responds to End User requests for technical support and assistance within established procedures., • Provides support and assistance to Network & System Engineer(s). Assist in ensuring compliance with security policies and procedures. Responds to escalated requests for technical assistance., • Troubleshoot manage and resolve Help Desk tickets/issues related to technical support, hardware, software, and the network, • Install, manage and maintain the corporate mobile devices using Blackberry works Qualifications: • Associate’s or Bachelor’s degree from a four-year college preferred., • 4 or more years of relevant experience., • Strong communication, interpersonal, and analytical skills., • Able to work in a fast paced changing environment., • Experienced in Windows 7/8/10 operating systems., • Ability to follow processes and escalate issues consistently., • Ability to multitask and strong problem resolution skills., • Printers experience and knowledge (Laser, Desktop, Network, etc.,), • Proficiency in the operation and use of personal computers, utilizing word processing, spreadsheet, and database management software programs (e.g., Microsoft Office Suite, Word, Excel, PowerPoint, etc.), the Internet browser, websites, and e-mail systems., • Ability and desire to provide excellent service to all internal users., • Bank protocols, policies, and procedures knowledge., • Familiarity with TCP/IP, IPSEC, Linux and networking concepts preferred., • Ability to remain calm and effective in high-pressure situations., • Able to work with minimal Supervision. Desirable attributes: • Windows 2008 / 2012 administration experience, • Exchange 2010 / 2013 administration experience, • Networking including switching and routing, • Experienced with VMWare View

Position: IT Support Specialist/ Desktop Support/ Trade floor Support Location: New York, NY Duration: 12+ Months The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities. Job Description: • Provide swift and professional deskside IT support, • Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions, • Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels, • Utilize the ticket management system to record, update and resolve tickets from the Helpdesk, • Collaborate with other support groups across global locations to help troubleshoot client issues, • Utilize tools for building, monitoring and troubleshooting client devices, • Participate in Disaster recovery testing exercises, • Upholding procedures for logging, reporting, and statistically monitoring desktop operations, • Write technical support and client documentation in form of Knowledgebase articles, • Meet or exceed expected customer service levels, • Other duties as assigned by the Level 2 Support Manager. Required Skills • Minimum 5 -10 + years of relevant experience in a Desktop Support/IT Helpdesk role., • Experience configuring, installing, troubleshooting and repairing printers, PC and laptops., • Hands on experience with Win 7, Win 10, Win 11 and MAC OS support., • Windows 11 Migration., • Hardware / Software Troubleshooting, • Experience with VPN, Soft Phones, Remote Desktop, VDI., • Asset Tracking / Inventory Management, • Phone and Tablet support (Windows, iPhone, iOS, Android), • Experience with Ticketing System (ServiceNow)., • Strong Communications Skills, • Excellent proven track record supporting clients in a financial environment., • Excellent proven customer service based approach, • Good written and verbal communication skills, • Good time management skills, • Strong organizational and analytical skills, • Ability to multi-task and work under pressure, • Ability to work autonomously and within team, • Dress Code: Business casual

You will focus on continually enhancing the end-user experience by identifying opportunities for improvement and collaborating with stakeholders to deliver more integrated, intuitive technology. This role is ideal for someone who sees technology as a business enabler and is passionate about driving meaningful, user-centric change. You will act as the first point of contact for the business, ensuring user needs are met with exceptional service and that issues, trends, and opportunities are quickly identified and addressed. You’ll work closely with users, technology teams, and vendors to understand requirements, assess product quality, and implement improvements. Day to day, you will manage the helpdesk queue, maintain inventory, support users with hardware and software issues, and take ownership of longer-term projects that elevate the firm’s technology environment. A key part of the role involves proactively improving performance, reliability, and efficiency by analyzing events, contributing to incident management, and leveraging system-level metrics. You’ll identify new metrics, automation opportunities, and process enhancements, all while strengthening relationships across the business. You will also help colleagues build their technical skills and collaborate across teams to deliver projects with tangible impact. We are looking for someone with a strong drive for continuous improvement, proven experience across the Windows technology stack, and the ability to think creatively and challenge the status quo. You should be a self-starter who learns quickly, communicates clearly, and can explain technical concepts in simple terms. Experience leading a major technical project—such as migrating a widely used system—would be highly valuable. Success in this role requires strong knowledge of Microsoft technologies, Windows operating systems, Windows Server tools such as Group Policy and Active Directory, and solid troubleshooting abilities across desktops, networks, and office devices. Experience with scripting and automation, particularly using PowerShell or Python, is important, as is familiarity with mobile device management platforms like Intune, AirWatch, or Jamf. Additional beneficial experience includes working with virtualization technologies, deployment tools, infrastructure-as-code solutions, Linux, containerization, or the LGTM stack. They'll need someone who's fully authorized to work in the US without any sponsorship / visa (cannot support H1B).

Help Desk Analyst (L1-L2) We are in need of a full-time, direct hire Help Desk Analyst to join one of our distribution clients. As a Help Desk Analyst, you will provide support by analyzing and resolving user computer hardware and software issues. You will respond to user inquiries, assess problems with IT equipment and applications, and provide remediation. Additionally, you will also work closely with other IT department personnel to analyze and resolve issues and assist with IT initiatives and projects. Location: Port Washington, NY (On-site) with 10-25% travel to regional sites This job expects to pay about $70,000 - $90,000 per year plus bonus and benefits What You Will Do: • Provide end-user support for laptops/desktops and escalate issues as needed. Gather and communicate error logs to L2-L3, • Troubleshoot Windows 10/11 and Microsoft 365 issues, • Support Outlook, Intune, and general user apps, • Perform basic debugging; escalate advanced issues, • Assist with device migration and Intune deployment, • Apply systems analysis techniques and procedures to determine hardware, software, or system malfunctional and test or modify computer systems based on configuration specifications, • Test and install computer systems and software, • Maintain records of trends and patterns on computer issues, • Update service ticket system with ticket problem and remediation details, • Work with service desk team to resolve support tickets in a timely fashion, • Work to maintain service desk SLA goals set by the IT Manager, • Handle all aspects of new user setup, • Assist with user desk relocation, • Configure workstations for new users and upgrades, • Troubleshoot basic network connectivity issues, • Assist IT staff with larger scale projects, • Assess and remediate cyber security alerts, • Maintain thorough documentation, • Assist with asset tracking and update asset tracking system What You Bring to The Table: • 5-7 years of hands-on helpdesk/desktop experience, • Intune knowledge and debugging skills, • Must be comfortable with 10-25% (up to 1-2 trips per month to regional sites), • Must be well-versed in Windows 10/11 operating systems, • Must have fundamental understanding of Windows 2012-2022 Server operating systems, • Must have experience with various aspects of Office365, including SharePoint and Exchange, • Beginner to intermediate understanding of network services and concepts, • Intermediate understanding of security best practices, • Strong verbal and written communication skills; strong prioritization skills; result-oriented; responsive; and strong personal initiative, • Must have high patience level, user empathy and the ability to work under professional pressure, • Must be able to troubleshoot in an analytical, effective and efficient manner, • Ability to explain issues clearly and push back professionally when needed, • Ability to explain technical issues clearly to non-technical users, • Highly motivated, ability to work independently or in a team environment. Must be team-oriented and eager to learn, • Excellent organizational skills including attention to detail and multi-tasking Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders – bringing you opportunity coupled with personal growth, and professional development! Join us. Let us catapult your career! Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Position: Help Desk Engineer Employment Type: Full time Location: New York, NY (Onsite) Experience: 5+ years Overview: We are looking for a Help Desk Engineer for internal IT systems including but not limited to server hardware, network switches, SAN storage, VMware cluster, Microsoft Active Directory, and Microsoft Windows virtual machines. Additionally, the support team will perform the Help Desk role to support end-users for typical Help Desk requests such as client PC hardware issues, software issues, etc. Responsibilities: • Maintaining internal IT systems including regular patching of the hardware firmware, VMware environment, and Microsoft Windows operating system patches., • System resource monitoring and management of the internal IT systems. This includes monitoring system resources such as CPU, memory, and storage usage; and making proactive recommendations as to system resource adjustments., • Daily security monitoring including security event logs (IDS system, Antivirus logs, Firewall logs, Windows Security logs, etc.) for any anomalies., • System logs monitoring to detect any errors and warnings and taking corrective actions to resolve any system errors., • Troubleshooting any issues which arise in the internal IT environment, full ownership from issue detection to issue resolution, end-to-end. At times, liaising with other vendors involved with the internal IT system may be necessary., • Correct backup-related issues and make sure that backups are running properly (knowledge of Arcserve, Veeam). Performs monthly tape rotation/changes., • Maintain and distribute security reports for various system components., • Performs monthly vulnerability scans using various tools such as Tenable Nessus Vulnerability Scanner., • Remediate any vulnerabilities that may arise from monthly vulnerability scans., • Provides general support for end users as Help Desk personnel., • Assist with maintaining computer hardware and software inventories, • Assists with coordination and preparation of various system audits and examinations., • Assists with evaluation and comparative analysis of proposed hardware/software acquisitions., • Manage and supervise outside system-related vendors., • Create SOP as per the requirement and communicate with users and stakeholders., • Escalate complex issues to relevant teams for further troubleshooting and resolution., • Performs other duties and responsibilities as assigned by management. Required skills: • Bachelor’s in information technology, • More than 5 years of hands-on experience, • Cisco Certified Network Associate (CCNA), • Solid verbal and written communication skills, as this position will be performing direct end-user support., • Self-starter and the ability to work autonomously., • Knowledge of, • Helpdesk ticketing system, • Microsoft Active Directory environment, • Microsoft Windows Server 2016 and newer, • Microsoft Windows 10 & 11 OS, • MS Office Products, • VDI environment, • Administration of Multifactor authentication tokens, • Laptops, Workstations, Thin Client, • Backup software, • Patching workstations and servers 7. Basic knowledge of Microsoft SQL Server, 8. Basic Networking knowledge Note: CyberTech promotes equal employment opportunity and compensation without discrimination based on age, race, creed, color, national origin, gender, sexual orientation, disability, marital status, Vietnam Era Veteran status, genetic predisposition, or carrier status.

Our enterprise-level client is seeking to add an IT Incident Technician to the team in mid-town Manhattan. Please see below for full details- Job Notes: -- 3-6-month contract / extensions possible, but not guaranteed. -- Onsite in mid-town Manhattan, NY. -- Drug & Background required. Pay Rate = $22 w2 per hour Job Description: This is a challenging role that provides extensive opportunities for learning new technologies, making new contacts throughout IT globally, influencing the way the IT department operates, and interfaces closely with senior IT Management. Incident Management is the key function of the role but will include other responsibilities. You are expected to work under pressure and on tight timescales. The job entails sitting as well as working at a computer for extended periods of time. You should be able to communicate by telephone, email or face to face. Required Qualifications: • Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education, • 2+ years of IT Support experience, ideally with a Financial Services or Brokerage Firm (not required)., • Strong organizational skills – the ability to effectively manage multiple tasks simultaneously., • Proven troubleshooting skills within a support environment including a strong sense of commitment and drive towards incident resolution., • Excellent communication, interpersonal and customer care skills. Primary Responsibilities: • Software installation., • Troubleshoot, repair, and maintain software applications & infrastructure., • Escalation from helpdesk for application support including in-house, 3rd party application sand market data applications., • Provide support for operating system drivers, software and firmware., • Provide support to users for home connection and work from home set up Firm issued laptop or personal laptop + virtual machine., • Ensure client policies and procedures are followed, communicated, and adhered to., • Create and maintain support documentation., • Interacting with other support groups (local and global) within the firm across multiple platforms., • Record and manage all incidents and requests in ticket-tracking system., • Proactively inform management of trends, significant problems and expected delays., • On-call – Participate in rotating schedule providing afterhours and weekend support., • Take initiative to stay current on technology and participate in training programs., • Be proactively responsive to multiple mediums of communication platforms such as email, Microsoft Teams, Symphony, Jive, etc. Why Work with Merge IT? We don’t just connect people with jobs, we connect top IT talent with game-changing opportunities at some of the biggest names in tech, finance, healthcare, and more. Our team is passionate about helping you land the role that propels your career forward. Let’s Stay Connected Want insider access to hot jobs, career tips, and industry trends? Follow us @MergeITLLC on Instagram, Facebook, and Twitter, or check us out here: ___. You’ll be the first to know when that perfect role opens up. Be You. With Us. Merge IT is an equal opportunity employer. We value diversity in all forms and are committed to creating a workplace where everyone can thrive. All employment is subject to verification of eligibility to work in the U.S. per federal law. Your next opportunity starts here. Let’s make it happen.

Leading writer of Property & Casualty Reinsurance seeking an IT Lead/ Manager – IT Support Services in their NY office managing strategic initiatives and workflows, communications and team requirements for the global operations team. I have been supporting this client for 20+ years, and I can sincerely say they have the best, most employee centric, corporate culture of any client I’ve worked with. Their global team shares a passion for solving their customers’ problems through a collaborative and entrepreneurial culture that empowers employees and rewards creative thinking. This is an in office position located in midtown Manhattan very close to all major transportation hubs. For over three decades, the firm has helped its clients manage the risks of operating in a volatile and uncertain world. They’re experts in Property, Casualty, Specialty, Cyber and Credit reinsurance, consistently recognized for the innovative way they combine data, experience and technology to understand and manage large and complex risks across the world. They are also a business with a real social purpose - we help protect communities around the globe and enable prosperity for all. Our purpose drives us forward every day as we seek solutions to some of the world's most complicated challenges. About the Position Reporting directly to the AVP, IT Services Delivery Manager and will be based in our New York office. Will have select travel to other US and Europe offices as needed and as per business/project requirements. This role is part of our global IT support function and is responsible for providing first to fourth line technical support to end users across the organization. The successful candidate will play a key role in ensuring a seamless and responsive IT experience for our employees. Key Relationships • Reports to: AVP, IT Services Delivery Manager, • Key Stakeholders: IT Support members, Internal end users, Remote End Users, IT Security Operations and IT Infrastructure., • Key Partners: Global IT support teams, third-party vendors, and service providers Key Responsibilities • Support the IT Service Delivery Manager in leading the IT Support team, ensuring alignment with business priorities, SLA adherence, and compliance with global service standards., • Oversee BAU operations including ticket management, procurement, invoice processing, onboarding/offboarding, and patching cycles, while mentoring team members for consistent execution and knowledge transfer., • Provide oversight and direction to IT members and direct reports, to ensure members are focused on items that are important to the business and aligns with IT service delivery., • Deliver expert-level support for Windows 10/11, macOS, Microsoft365, enterprise applications, and advanced server OS environments., • Perform advanced diagnostics, repair, and integration for desktops, laptops, mobile devices, printers, peripherals, and server hardware., • Manage full user lifecycle, including permissions, access control, provisioning, and policy enforcement across Active Directory, Exchange, and Azure AD., • Collaborate with local IT members, architecture and operations teams to resolve technical issues and manage resources for high-quality end-user support., • Lead resolution of complex, cross-system issues through root cause analysis and appropriate resource engagement., • Oversee hardware lifecycle management and automation, ensuring device and data security and integrity., • Provide local and global support, acting as smart hands for IT functions during installations and advanced troubleshooting., • Maintain vendor and supplier relationships to support operational efficiency and compliance., • Enforce IT policies and ensure global teams adhere to standards and compliance requirements., • Research emerging technologies and recommend solutions to enhance service delivery., • Lead training, coaching, and mentoring initiatives to build team capabilities and foster continuous development., • Analyze support trends and team performance to identify improvement opportunities., • Conduct system health checks and reporting, proactively addressing monitoring gaps., • Act as content steward by maintaining troubleshooting records, contributing to the knowledge base, and creating/delivering training materials and sessions., • Build strong stakeholder relationships and drive collaboration across functional groups, serving as a role model for the team., • Serve as Incident Response Technical Manager for endpoint-related incidents, ensuring swift and effective resolution., • Provide out-of-office support, including queue monitoring, basic issue resolution, and acting as a backstop resource when needed., • Accountable for driving vulnerability remediation and ensuring security SLAs are met, guiding IT members in addressing identified risks., • Design, document, and remediate ITSM and Hardware Asset Management (HAM) processes., • Participate in disaster recovery planning, testing, and execution., • Rotate with Level 3 & 4 analysts for scheduled server patching maintenance windows., • Mentor and coach global team members. Candidate Qualifications: Required: • 5+ years of experience in a technical support or helpdesk environment., • Proficiency in supporting Windows and Mac OS X operating systems., • Experience with Mac device deployment, management, and security compliance., • Familiarity with Microsoft365, Active Directory, and basic networking concepts., • Experience using SCCM, Patch My PC, or Altiris SMA for software deployment and patch management., • Strong communication and customer service skills., • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment., • A relevant IT certification (e.g., ITIL Expert, advanced certifications such as Azure, VMware, etc.) is a plus. Preferred: • Bachelor’s or higher, with specialized training. Build management skills., • ITIL Expert, advanced certifications or experience with ITSM tools (e.g., ServiceNow, Jira Service Desk)., • Exposure to mobile device management (MDM) platforms., • Deep understanding with Apple Business Essentials and MS Intune integration/platform support., • Experienced scripting knowledge (e.g., PowerShell)

Position Summary: Our client is looking for a highly responsible professional and technical worker accountable for providing maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for the administration and internal support of the Company’s PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, performing PC maintenance, upgrades, configurations, assisting with the integrated network and VMware Server Farm (vSphere & Horizon View) hardware. Responsibilities (Not limited to the following): • Take ownership of users issues reported and see problems through to resolution, • Research, diagnose, troubleshoot and identify solutions to resolve customer issues, • Ensure proper recording and closure of all issues, • Document knowledge in the form of knowledge base tech notes and articles, • Monitor Service Desk for tickets assigned to the queue and process based on priority, • Maintain inventory of all equipment, software and software licenses, • Document internal procedures, • Assist with onboarding of new users, • Utilize and maintain the helpdesk tracking software, • Report issues to the Service Desk for escalation, • Assign users and computers to proper groups in Active Directory, • Perform timely VDI and software upgrades as required, • Proven record of managing time and priorities effectively, • Identify and escalate situations requiring urgent attention, • Proven ability to manage multiple troubleshooting tasks simultaneously while maintaining the quality of results, • Inform management of recurring problems, • Able to configure VPN and server/client-side hardware and software, • Highly skilled in installing, and troubleshooting computer hardware, and applications., • Well-versed in installing windows, software, applications, antivirus, and patches., • Expert user of Microsoft Office Applications (Word, Excel, and PowerPoint), • Able to configure VPN and server/client-side hardware and software, • Provide Application installation and troubleshooting of VMware suite of products, provisioning servers, desktop delivery control, and virtual desktop images/target devices., • Assisting with implementation of Desktop GPOs. Evaluates hardware and software, including peripheral, output, and related equipment. Participates in the development and implementation of VDI-related operational procedures and standards. Interfaces with vendors to ensure appropriate resolution during network outages or periods of reduced performance. Develops and implements testing strategies and document results under supervision., • Assisting with the administration and support of Desktops, Thin Clients, diagnoses and troubleshoots problems with PCs, software, communications devices, responds to End User requests for technical support and assistance within established procedures., • Provides support and assistance to Network & System Engineer(s). Assist in ensuring compliance with security policies and procedures. Responds to escalated requests for technical assistance., • Troubleshoot manage and resolve Help Desk tickets/issues related to technical support, hardware, software, and the network, • Install, manage and maintain the corporate mobile devices using Blackberry works Qualifications: • Associate’s or Bachelor’s degree from a four-year college preferred., • 4 or more years of relevant experience., • Strong communication, interpersonal, and analytical skills., • Able to work in a fast paced changing environment., • Experienced in Windows 7/8/10 operating systems., • Ability to follow processes and escalate issues consistently., • Ability to multitask and strong problem resolution skills., • Printers experience and knowledge (Laser, Desktop, Network, etc.,), • Proficiency in the operation and use of personal computers, utilizing word processing, spreadsheet, and database management software programs (e.g., Microsoft Office Suite, Word, Excel, PowerPoint, etc.), the Internet browser, websites, and e-mail systems., • Ability and desire to provide excellent service to all internal users., • Bank protocols, policies, and procedures knowledge., • Familiarity with TCP/IP, IPSEC, Linux and networking concepts preferred., • Ability to remain calm and effective in high-pressure situations., • Able to work with minimal Supervision. Desirable attributes: • Windows 2008 / 2012 administration experience, • Exchange 2010 / 2013 administration experience, • Networking including switching and routing, • Experienced with VMWare View

Our client is looking for a highly responsible professional and technical worker accountable for providing maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. Utilize and m

Insight Global is looking for a Level 1 Desktop Associate to work for one of our large Asset Management clients to sit in New York.This person needs to be onsite 5 days a week and have experience in a similar role with over two years' experience.The team is currently working on a Windows 11 migratio

IT Helpdesk assistant (Tier 1 Support) or assist with business solution management.

You have 3+ years of experience in Helpdesk, Technical Support, or Customer Support roles.

Helpdesk Technician skills and qualifications. Responsibilities for Helpdesk Technician.

The Helpdesk Specialist is the first point of contact for employees seeking technical assistance across the organization. As we continue to expand, we are seeking a motivated and driven Helpdesk Specialist to join our team.

Sun river Health is currently seeking a full-time Helpdesk Analyst Level I to join our team. The Helpdesk Level 1 provides technical support and assistance, whether on the phone, in person, or remotely, to users by researching and answering questions, troubleshooting problems, and guiding clients th

Kargo is seeking a proactive and experienced Director of Information Technology to lead all aspects of internal technology, with a strong focus on managing the helpdesk and in office IT operations. Title: Director of Information Technology. Director, Information Technology.

Note: This is not a Helpdesk/Desktop Support position. Service Desk Operations Managers, including Assistant Directors, are also responsible for the development of staff within the unit, ensuring that protocol and procedures are followed and aligned with the unit, agency, and city's needs. Manage da

WHO WE ARE: \n EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. \n We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. \n WHAT YOU WILL DO: \n The Senior AV Support & Event Specialist supports Tier 2 video conferencing equipment and provides ongoing Video Conferencing Technical Support to the client. This position is responsible for resolving issues related to in-room technology, AV/VC equipment failure, physical malfunction and software configurations and conduct root cause analyses to improve processes and trend reoccurring issues to improve service. The Senior AV Support & Event Specialist is additionally responsible for commissioning retrofits and new builds. \n KEY RESPONSIBILITIES: \n\n • Broadcast and Event Support in office for Tiered event structures\n, • Primary on-site technician with the knowledge and skillset to fix 99% of issues in rooms\n, • Primary user-facing POC for all VC related issues\n, • Provide strong client level support to users, with a predisposition to de-escalate technical fails\n, • Perform break fix (user reported incident) tasks within target SLA response window\n, • Perform maintenance and repair tasks on all VC gear to maintain 99% uptime and address all primary issues\n, • Maintain accurate tagging and data entry of all tasks, projects, and requests performed\n, • Form strong XFN partnerships with local Helpdesk, Facilities, Events, Executive Support, and EA’s of high profile staff\n, • White glove VC technical support for C-suite and high level management\n, • Provide VC focused support for high profile events\n, • RCA reported network related call escalation issues\n, • Active monitoring of local and global VC endpoints and related hardware\n, • Assist, train, and advise Tier 1 technicians of signal flow and inspections best practices\n, • Neat and DTEN, Logitech & other vendor’s RMA processes\n, • Advise and QC integrators of installation standards\n, • Partner with OTD New Builds DPM’s to provision and deploy all VC and VIO related equipment in new office locations\n, • Ability to be self-motivated and accountable in a fast-pace, independent environment\n, • Ability to think creatively as well as methodically regarding technical issues\n, • Knowledge of neat, qysys, Dante, Cisco, Crestron, Extron, Shure, Clearone, and other AV/VC related hardware and signal flow\n, • Strong interpersonal, customer service, and conflict resolution skills\n, • Willingness to learn and adapt to client culture\n, • Ability to work both independently as well as with a team\n, • Ability to handle physical tasks such as lifting large/heavy objects and physical integration/maintenance work\n\n \n The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. \n EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor. \n #NAMERHV \n \n Pay Range$90,000—$100,000 USD

We are conducting a search for a Technical Support Specialist with a minimum of 2 years of helpdesk experience, preferably within a law firm. Technical Support Specialist's primary responsibility is to respond to incoming requests to the IT Help Desk via phone, e-mail or walk-in. The Support Special

As we continue to expand, we are seeking a motivated and driven Helpdesk Specialist to join our team. The Helpdesk Specialist is the first point of contact for employees seeking technical assistance across the organization.

Previous experience in IT Support Helpdesk (preferred but not required). Must have their own laptop/desktop.

Service Desk Technician (Support Desk, Desktop Support, Helpdesk Engineer) - Tier 2. We are in search of a proficient and motivated Service Desk Technician to join our team. As a Service Desk Technician, you will be instrumental in diagnosing and resolving technical issues, ensuring that our clients

This person needs to be onsite 5 days a week and have experience in a similar role with over two years' experience. Level 1 helpdesk associate - Experience using ticketing systems to troubleshoot hardware and software issues in Office 365 - Access control experience with GPO or AD Groups -Experience

IT helpdesk roles with increasing levels of responsibility. Ensure compliance with IT policies and procedures, including security standards and software licensing. Ability to manage time effectively and work independently with minimal supervision.

We are seeking an energetic individual to work full-time in our NYC office as a Helpdesk Support Specialist. As a Helpdesk Support Specialist, you are a:. TransPerfect was founded with a mission to help the world's businesses navigate the global marketplace.

As the Desktop Support Technician in JFK Airport, you will be responsible for dealing with technical issues escalated from the helpdesk function and working with end user to troubleshoot hardware, software, and connectivity problems along with supporting the business on project-based requirements an

This position will help drive success and resolution to the customers' technology needs as they oversee the Company IT Desktop Support team.The individual will support and assist with end user services and activities such as: Employee onboarding, helpdesk services, mobile device management, and vide

Executive Director Of ITSM Service Desk. Provide global executive leadership for IT Service Management (ITSM), Helpdesk, and Service Desk operations. Oversee the complete ITSM practice, including Incident, Problem, Major Incident, Change, Request, and Knowledge Management.

Minimum 2 years of experience in a Level 2 helpdesk or technical support role.

Helpdesk Associate, Bureau of Early Intervention.

Insight Global is seeking a proactive and customer-focused IT Helpdesk Support Specialist for a SMB legal solutions client of ours to provide first and second-level technical support for hardware, software, and network issues in a fast-paced environment. Previous experience in IT Helpdesk or technic

Manage helpdesk tickets and provide technical support to property and corporate teams across multiple locations. Strong technical support background with helpdesk or user support experience. We've partnered with an established property management company seeking a customer-focused Helpdesk/Systems A

IT Helpdesk Support assists the Manager/Director in overseeing daily helpdesk operations, ensuring efficient issue resolution, and maintaining high service standards. Helpdesk Solution; O365; MS Windows 10+; Mac iOS; MS Office 2016+; Adobe Cloud Suite; Kofax PDF. Minimum 4+ year's technical customer

Strong communication and interpersonal skills, with a natural ability to make users feel supported and confident in your help. This role is primarily focused on Helpdesk support, with an emphasis on delivering white-glove service to team members across the firm. Familiarity with SaaS administration

The Facilities Coordinator provides assistance to the facility management team to ensure successful service delivery of the client facility needs. Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent qual

The Purchasing Assistant will provide essential support to the Procurement Office in managing daily purchasing activities, ensuring prompt responses to internal and external requests. Prior purchasing or helpdesk experience. Basic understanding of purchasing terms, supplier management, and ordering

Manage and maintain videoconferencing and AV facilities, including obtaining usage statistics and issue logs. Coordinate AV activities with client facilities, compile equipment inventory, and assist other coordinators. Perform call setups and problem determination for various AV and video conferenci

We are looking for a Level 1 Helpdesk Support to join our team of professionals for a short term contract in Yonkers, NY.

On-site or remote support for IT-related hardware and software issues. Managing the inventory and tracking of IT assets, including laptops, desktops, and other IT. Technical support for business applications such as MS Teams, MS Office, Trellix (security.

Job Description This position is 50% work from home and 50% work in the field. As a Field Engineering Technician you will be responsible for: Providing clients with advanced on-site troubleshooting and on-site installation & removal of equipment Using our ticketing system to work on and resolve helpdesk Tickets & service requests. Communicate to the client the status of their ticket every step of the way, notify them of any changes or issues. Delight clients with a friendly, quick and helpful experience. Make sure that client documentation is well maintained. Identify, communicate and mitigate potential risks. Submit Timesheets Company DescriptionPachyderm Consulting has been managing IT networks and infrastructure since 1997. And, as the challenges of computing, office technology, and IT security continue to grow, so does our passion for providing IT solutions and services. Our client-driven mission is to make sure your technology does what your business needs it to do. We enable you to maximize the benefits of Information Technology by delivering cost-effective, customized solutions with as much, or as little, human support as you need. We Tame Technology. So you don’t have to.Pachyderm Consulting has been managing IT networks and infrastructure since 1997. And, as the challenges of computing, office technology, and IT security continue to grow, so does our passion for providing IT solutions and services.\r\n\r\nOur client-driven mission is to make sure your technology does what your business needs it to do. We enable you to maximize the benefits of Information Technology by delivering cost-effective, customized solutions with as much, or as little, human support as you need. \r\n\r\nWe Tame Technology. So you don’t have to.

Job DescriptionBenefits: • Flexible schedule, • Opportunity for advancement Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities • Perform a wide range of technical tasks including but not limited to:, • OS installations, hardware diagnostics, and software setup, • Structured cabling (including drilling, running, and dressing cables), • Telecom work (punch-downs, demarc extensions, etc.), • Work independently across various environments: retail, medical, restaurant, and corporate, • Maintain a high standard of professionalism with clients, • Be on call and ready to respond to service requests within your territoryPreferred Skills & Experience, • PC and printer troubleshooting experience (a strong plus), • At least 1 year of I.T. or Telecom experience, and one of the following:, • A+ Certification, • Network+ Certification, • OR 5+ years verifiable field experience in I.T./TelecomRequired Equipment & Qualifications, • Reliable personal vehicle (Public transportation not accepted), • Valid drivers license, • Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers)., • Laptop with Ethernet port, • Smartphone with mobile hotspot, • Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage., • Punctual, courteous, and presentableCompensation & Perks, • Paid hourly while on site, • 1099 contractor position, • Travel pay included (based on time travel; approx. 80-mile radius from home), • App-based tracking for job time and travel, • Exposure to new and exciting technologies and clients, • Opportunity to expand your skills and industry knowledgeAbout AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

Job DescriptionOverview Company Overview: Advance your career in security with Allied Universal® Enhanced Protection Services, the global leader in security and threat mitigation. Following the acquisition of MSA Security® in 2021, we became the world's largest non-governmental canine detection company. Specializing in canine explosives and firearm detection, we offer exciting career opportunities for those passionate about canine security. Join our innovative team committed to excellence in the security industry and make a meaningful impact. Explore key roles such as canine officers, handlers, trainers, veterinary technicians, and kennel managers. Job Description Our canine group, under Allied Universal® Enhanced Protection Services, is hiring a SmartTech Technology Specialist. The SmartTech Technology Specialist will handle technical and administrative tasks regarding SmartTech product maintenance. This individual will proactively analyze trends, upgrade software, and troubleshoot internal technical issues. This individual will also perform scheduled/unscheduled system maintenance. He/she will also resolve issues based on his/her extensive product and technology knowledge so that Enhanced Protection Services is able to continue to fulfill its contractual obligations and meet its time deadlines with clients. RESPONSIBILITIES: • Support Emergency Operation Center by screening test calls and other administrative tasks, • Handle incoming helpdesk phone calls and email, ensuring appropriate prioritization and escalation of tasks and courteous, timely, and effective resolution of support issues, • Engage in Level 1 Help Desk support for end users via account support, troubleshooting, and other technical support needs, • Utilize IT ticket system for engaging end user support, ensuring events are recorded succinctly and accurately, • Escalate technical support issues to next support tier, as written in support documentation(s), • Troubleshoot desktop and internal/production server technical issues using personal skills, knowledge base, vendor literature, and communication with other team members, • Troubleshoot/resolve network connectivity and performance issues, • Install and configure Windows client systems (including hardware, software, applications, communications, printers, and peripherals) in a networked environment, • Perform scheduled/unscheduled configuration changes, software and hardware upgrades, and other fixes to remote and/or local machines in order to maintain a safe and secure network to minimize O/S vulnerabilities and virus outbreaks, • Analyze trends and perform research, system monitoring, and test fixes to ensure effective problem resolution, • Provide constant professional and courteous email/phone communication and/or feedback to end-users to understand their requirements and setting the appropriate expectations for completion of tasks, • Perform post-resolution follow-ups to help requests to ensure end-user satisfaction, • Create and maintain documentation for systems and procedures related to primary job responsibilities, including maintaining incident, setup/configuration, and knowledge databases, • Maintain and train others in compliance with company technical standards, • Receive purchased items and RMA defective items, • Perform hardware and software asset tracking, • Lift/transport moderately heavy objects (computers, monitors, etc.), • Perform other related duties as assigned or requested, • High school diploma or equivalent, • Minimum of one (1) year of professional desktop support experience in an Information Technology environment, • Minimum of one (1) year of professional end-user computer phone support, • Strong technical aptitude Windows servers and software, • Thorough understanding of hardware and software configurations, • Exceptional customer service, organization, communication, and interpersonal skills, • Exceptional analytic and problem-solving skills with attention to detail, • Strong technical aptitude of Microsoft Office Suite and other common office applications, • Solid knowledge of various computer and networking components, • Familiarity with local and wide-area networking concepts, • Ability to work collaboratively in a team environment, • Ability to work unsupervised and to multitask, handle frequent interruptions, and prioritize work, • Ability to study existing products, new products, and technologies to advance level of knowledge, • Excellent written and documentation abilities, • Ability to absorb and retain information quickly, • CompTIA A+, SQL knowledge, • Medical, dental, vision, basic life, AD&D, and disability insurance, • 401(k) plan, subject to eligibility requirements, • Paid time off offered at an accrual rate of 4.923 hours bi-weekly, • Eight paid holidays, • Employee Assistance Program If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: . Requisition ID 2025-1482204

Job DescriptionCOMPANY SUMMARY Empire State Realty Trust, Inc. (NYSE: ESRT) is a NYC-focused REIT that owns and operates a portfolio of well-leased, top of tier, modernized, amenitized, and well-located office, retail, and multifamily assets. ESRT’s flagship Empire State Building, the “World's Most Famous Building,” features its iconic Observatory, ranked the #1 Top Attraction in New York City for the fourth consecutive year in Tripadvisor’s 2025 Travelers’ Choice Awards: Best of the Best Things to Do. The Company is a recognized leader in energy efficiency and indoor environmental quality. As of September 30, 2025, ESRT’s portfolio is comprised of approximately 7.8 million rentable square feet of office space, 0.8 million rentable square feet of retail space and 743residential units. More information about Empire State Realty Trust can be found at esrtreit.com and by following ESRT on Facebook, Instagram, TikTok, X, and LinkedIn. The dedicated team at ESRT is a collection of diverse individuals with a shared passion for excellence and a keen eye toward future growth. Headquartered in New York City, we harness the energy of the city in everything we do. We care for one another, work hard, and have a lot of fun doing it! We are Certified™ as a Great Place to Work® by the global authority, Great Place to Work®, on workplace culture, employee experience, and leadership behaviors. We prioritize and invest in the health and wellness of employees to attract, develop, and retain top-tier talent. ESRT values continuous employee development and encourages colleagues to excel in their roles and adapt to emerging business needs. From our crown jewel, The Empire State Building, to incredible buildings modernized for the 21st century, to outstanding customer service, and our decade-long leadership position in sustainability and energy efficient portfolio that is 100% fully powered by renewable wind electricity, we take pride in our work. ESRT seeks an equally passionate colleague to join the team, understand the vision and help achieve that vision. POSITION SUMMARY The Director of Network & Infrastructure will strategize and align industry leading infrastructure and network technologies with business objectives and cybersecurity best practices. This includes planning, decision making, implementation, and maintenance of all aspects including but not limited to, cloud, on-premises network, storage, virtualization platforms, server management, along with all enterprise and real estate asset networks including wired, wireless, building risers, IT and OT technologies. Daily tasks range from strategizing and reporting results to leadership, balanced with hands-on assistance and troubleshooting, managing project milestones, and collaborating with IT personnel to achieve business objectives. RESPONSIBILITIES • Manage and set priorities for our Managed Service Provider (MSP) and internal network team, • Liaise with our Managed Security Service Provider (MSSP) for cyber security related issues, • Manages a team of direct reports through mentorship and professional development, • In depth / hands-on knowledge of servers, firewalls, switches, building risers, wired, and wireless network protocols, • Develop and maintain key indicators and alerts ensuring critical infrastructure services to meet service level agreements and availability time, • Incorporate cybersecurity into our network and infrastructure operations, including application of patches, hot fixes, and upgrades on a regular and timely basis, • Experience with the planning, design and the implementation of network enhancements and new capabilities, • Architect a robust server, cloud, network, and wireless environment aligned with strategic business requirements., • Communicate network related issues, failures, and potential impact to hardware or software to superiors, • Provide guidance on the architecture and design of networks supporting both Enterprise IT and OT devices, • Support the implementation of IoT and PropTech solutions in a secure manner, with a focus on building systems and sustainability, • Manage projects in an Agile Methodology ensuring timely delivery and documentation, • Develop, schedule, test and communicate the IT Disaster Recovery plan and procedures, • Incorporate cybersecurity best practices to all aspects of the network and infrastructure, • Author and edit SOPs (Statements of Procedures) and system documentation and ensure they are properly updated to reflect current status or changes, • Collaborate with the helpdesk, application, and cyber teams to support diverse business initiatives, • Prioritizes work efforts to balance operational tasks, remediating technical debt, and long-term strategic initiatives., • Strike a balance between hands-on, management, and strategic thinking, • Manage multiple projects simultaneously, • Monitor daily backup operations, ensuring all data resiliency and availability, • Lead a team culture of engagement, productivity, and accountability, • Must be available to work occasional evenings and weekends as business needs requireWHAT SUCCESS LOOKS LIKE, • Maintain network stability and availability to support business initiatives, • Successfully deliver projects on time and on budget, • Implement system upgrades or replacement with minimized system down time or impact on users, • Maintain a solid working knowledge of all ESRT technology systems, • Investigate new technology and solutions to ensure ESRT is well positioned for growth, • Configure computer hardware and software for optimal network communication and cybersecurityREQUIRED TECHNICAL SKILLS / ABILITIES, • Microsoft Active Directory, • Microsoft Azure Cloud, • Server: Microsoft Windows Server 2025 / 2022 / 2019 and Linux, • Microsoft Exchange 365 and e-mail gateway protocols, • Microsoft Office 365, • Next Gen Firewalls, Switches, Routers, and VPN, • Virtual Servers, • File Storage systems and appliances, • Cloud environments, • Wireless infrastructure, • Building risers and core infrastructure, • Business continuity and backup Technologies, • Telecommunication, ISP, VoIP communications, and video conferencing, • Network protocols and topology (i.e. DSN, TCP/IP, VLAN, SAN), • Network monitoring tools, • Mobile Device Management (MDM) for Apple and Android devices, • Project Management Software, • Identity Access Management (IAM) platforms, • Privileged Access Management (PAM) platformsREQUIRED INTERPERSONAL SKILLS / ABILITIES, • Ability to develop effective relationships with business users, technical staff and executive management, • Strong organizational skills, ability to prioritize work, and meet deadlines in a fast-paced environment, • Strong Vendor Management, Time Management, and Project Management skills, • Ability to engage, lead, and develop a highly motivated and productive team, • Excellent written and oral communication skills with a strong work ethic, hands-on, with a customer service mentality, • Communicate with internal/external clients in a calm, polite, respectful, and professional manner, • Display strong project management skills completing assignments in a timely fashion, • Exhibit strong analytical, troubleshooting, and organization skills with an attention to detail, • Able to work both independently, and as a member of a team environment, • Keep abreast of current and new technology system advances and their potential application to address user business requirementsEDUCATION & EXPERIENCE, • 7 - 10 years of IT infrastructure and networking experience, • Associate or Bachelor’s Degree in Computer Science or related field, • Real Estate or Financial Services industry experience preferred, • MCSE - Microsoft Certified Systems Engineer preferredPHYSICAL REQUIREMENTS, • Prolonged periods of sitting at a desk and working on a computer, • Must be able to lift up to 15 pounds at timesWHAT YOU CAN EXPECT, • At ESRT, like our tenants, our employees come from everywhere. We foster a collaborative work environment that captures top talent and cultivates the best ideas. As a Great Place to Work® Certified employer, we are committed to maintaining our positive work culture where employees are engaged and can grow and develop. In addition, ESRT employees embody our Company Culture & Success Factors -, • Adaptable – you are a self-starter who’s able to quickly digest and execute new processes to work both collaboratively and independently, • Dynamic – you are solutions-oriented, aim to improve processes and implement efficiency, and offer insightful feedback to improve ESRT, • Dependable – you take a strong sense of ownership and accountability over your work, • Passionate – you keep up with industry trends and are excited about the potential to propel the industry forward with a “roll-up-your-sleeves” attitude, • Curious – you consistently look for new ways to work smarter, not just harder, • Ethical – you treat others with respect, act with integrity in how you perform your work, and embrace our collaborative culture, • Positive – you possess a service-oriented attitude with excellent follow through BENEFITS, • Competitive base salary and bonus, • Health/Dental/Vision insurance, • Company sponsored Life, AD&D, STD (with Salary Continuation), and LTD Insurance, • Voluntary Enhanced LTD Program, • Voluntary Hospital, Accident, and Cancer Programs, • 401(k) with 100% match up to 5%, • Paid parental leave, • Pre-tax transit accounts, • Employee Assistance Program for emotional, financial, and legal supportWELL-BEING, • Generous paid time off, • Flex remote work time, • Flex Summer Fridays, • Employee engagement programs, • Volunteer time off, • Continuing education, • Complimentary Empire State Building Observatory access, • Complimentary gym membership and other wellness benefits

Job Description *Applicants MUST submit a cover letter with resume to be considered. *This position will require in-office presence. Hybrid work schedules may be possible based on specific job duties and consistent with ESD policy. *Minorities, women, and individuals with disabilities are encouraged to apply. Please contact Human Resources if you require an accommodation. BASIC FUNCTION: Provide end users with all hardware and software technical support in a timely and courteous manner. Must also be able to identify, research, and resolve computer problems. Strong troubleshooting skills a must. Should be able to communicate clearly (written & verbal); work well under pressure and capable of prioritizing assignments. WORK PERFORMED: • Assisting all staff via phone, email, and Helpdesk ticketing solution in a courteous and efficient manner., • Maintain helpdesk coverage; user follow-ups; and managing daily tickets assigned., • Maintain advance knowledge of ESD's standardized software applications to assist in problem resolution and needs assessment., • Support end-users with remote access on desktops/laptops and mobile devices across platforms., • Knowledgeable in VDI (Virtual Desktop Infrastructure), • Extensive experience with desktop hardware, software applications, operating systems, and networking connectivity (See Knowledge Required)., • Assist end-users in developing working knowledge of systems running on LAN., • Prepare SOPs and user instructions as needed., • Ability to train and conduct new-user orientations on both hardware and software as requested., • Point person for all mobile and wireless devices including set-up, deployment, and user support., • User support and setup of Click Share/laptops for Zoom/WebEx webinars and conferences., • Coordinate onboarding, offboarding, moves and changes with Administrative Services as needed., • Collaborate with LAN technicians/network administrators to ensure efficient operation of the company’s desktop computing environment; and liaise with third-party support and PC equipment vendors when necessary., • Perform tasks and functions as required by supervisor., • Perform other tasks and services needed by the end-user community, such as lifting, moving, boxing, and unboxing of equipment., • Occasional travel to the various ESD offices may be required. MINIMUM REQUIREMENTS: Minimum Requirements Education level required: HS Diploma or equivalent with 5 years relevant experience. Associates in Computer Science preferred. MCSE Desktop Infrastructure & Windows 10 Certification; and CompTIA A+ & Network Certification. Relevant experience required: Minimum 4+ years customer service experience, including phone support in a fast-paced environment. Strong verbal and written communication; excellent analytical and problem-solving skills; ability to work independently remotely; a team player; professional telephone etiquette and interpersonal skills are necessary; and strong work ethic and attention to detail. Knowledge required: Helpdesk Solution; O365; MS Windows 10+; Mac iOS; MS Office 2016+; Adobe Cloud Suite; Kofax PDF Software; iOS Mobile device Applications & firmware; Web-based video conferencing tools; VDI knowledge a plus. Also, all other ESD supported applications.