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Job DescriptionDescription: Under the direction of the Director of Consultive Engineering, the TOS Lead Consulting Engineer is responsible for driving proactive IT solutions and strategies while overseeing complex technical escalations for clients. This role focuses primarily on proactive workstreams, including client audits, technology roadmaps, and best practice implementation while also handling high-level reactive technical issues. The TOS Lead Consulting Engineer collaborates with various teams to ensure client satisfaction, minimize service disruptions, and enhance operational efficiency. This position is designed to reduce reactive service ticket volume, ensure client satisfaction, and support exceptional service delivery within NetGain Technologies’ managed services client base. Key Responsibilities: • Conduct proactive onsite visits with clients to assess and align their technology with NetGain’s standards and best practices., • Develop IT roadmaps and process technical audits for consultive clients., • Provide budgetary estimates in accordance with IT roadmaps., • Handle high-level reactive technical issues remotely and onsite as required., • Collaborate with various teams to design solutions for client environments., • Ensure completion of all tasks required by the Director of Consultive Engineering and report any issues with deadlines., • Play a critical role in new client onboarding and ongoing client management., • Understand clients’ businesses and identify operational impacts based on proposed technological changes., • Maintain positive communication among all team members involved in client servicing., • Promote directing all issue resolution through the NetGain Helpdesk., • Develop, implement, and maintain best practices across all assigned TOS accounts., • Achieve a target of 95% Net Promoter Score (NPS) across assigned clients., • Complete all new TOS client onboarding tasks within the assigned timeframe and budgeted hours., • Ensure technical documentation is accurate and meets NetGain’s quality control standards., • Resolve all reactive support tickets remotely when possible., • Ensure completion of all tasks required by the Director of Consultive Engineering., • Conduct recurring reviews remotely and onsite as part of the client's proactive maintenance plan., • Collaborate with colleagues to ensure technical solutions meet client needs and objectives., • Reports to the Director of Consultive Engineering., • Execute assigned project and administrative tasks on time and within budget., • Report any deficiencies with all goals and activities weekly., • Set goals, striving to improve themselves and their team., • Refrain from using curse words in professional interactions., • Help colleagues address concerns through proper channels., • Promote NetGain Technologies and do not degrade the company or its employees., • Follow company policies in a positive manner., • Treat all fellow employees with professionalism and respect., • Maintain a positive attitude and encourage positivity among their team., • Take responsibility for problems and their resolutions., • Perform at their best and dress professionally in accordance with company standards.Requirements:

Job Description We are seeking a Support Technician to join our team! You will resolve IT related issues for our clients. Primary Skills Desired • Windows based PC, laptop and tablet configuration and deployment, • Windows 10/11, Office365, Office applications, and other user application assistance, • Network design and management, • Diagnostics and parts replacement, • Printer support, • Server build, configure and install (Not required, but a plus), • Familiarity with virtual environments (Not required, but a plus), • Firewall setup and configuration (Not required, but a plus), • Server management - Group Policy, Active Directory, Share Permissions (Not required, but a plus) Responsibilities: • Provide technical support to end users by troubleshooting IT issues and resolving incidents and service requests, • Investigate, diagnose and resolve technical problems related to hardware, software, and network systems, • Work closely with other Helpdesk team members to ensure timely resolution support tickets, • Document, track, and monitor assigned support tickets, • Communicate effectively with end users in email and on the phone to provide status updates and ensure their needs are met, • Participate in training and professional development opportunities to improve technical skills and knowledge, • Continuously improve the IT support process by making recommendations for improvements, • Maintain inventory and asset management of IT equipment, • Follow IT security policies and procedures, • Occasional after-hours response (nights and weekends) Qualifications: • Previous experience in IT, customer service, or other related fields, • Ability to build rapport with clients, • Strong troubleshooting and critical thinking skills, • Positive and professional demeanor Salary based on relevant experience Company DescriptionNetcomm Inc, a small business located in Nicholasville, KY, is a growing Managed Service Provider (MSP) and is currently hiring an IT Support Technician for our Help Desk. Netcomm works with companies in multiple industries and of various sizes, requiring a broad range of skills and problem solving ability. We will not only apply your experience and knowledge to service clients but will also offer training and certification opportunities for you to grow and expand skills. Our DNA... • We believe in being a community focused company that prioritizes building relationships with our clients and with each other, • We believe in being team oriented Through our service metric, the 30/30/30 rule, we ensure that every project and issue resolution exceeds expectations.Netcomm Inc, a small business located in Nicholasville, KY, is a growing Managed Service Provider (MSP) and is currently hiring an IT Support Technician for our Help Desk. Netcomm works with companies in multiple industries and of various sizes, requiring a broad range of skills and problem solving ability. We will not only apply your experience and knowledge to service clients but will also offer training and certification opportunities for you to grow and expand skills.\r\n\r\nOur DNA...\r\n\r\n- We believe in being a community focused company that prioritizes building relationships with our clients and with each other\r\n- We believe in being team oriented\r\n- We believe in allowing every employee’s strengths (both technical and personal) to shine\r\nWe believe that work satisfaction is higher when there is a balance between using existing strengths to find success and learning new skills to avoid stagnation.\r\n\r\nThrough our service metric, the 30/30/30 rule, we ensure that every project and issue resolution exceeds expectations.

Job DescriptionBenefits: • Flexible schedule, • Opportunity for advancement Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities • Perform a wide range of technical tasks including but not limited to:, • OS installations, hardware diagnostics, and software setup, • Structured cabling (including drilling, running, and dressing cables), • Telecom work (punch-downs, demarc extensions, etc.), • Work independently across various environments: retail, medical, restaurant, and corporate, • Maintain a high standard of professionalism with clients, • Be on call and ready to respond to service requests within your territoryPreferred Skills & Experience, • PC and printer troubleshooting experience (a strong plus), • At least 1 year of I.T. or Telecom experience, and one of the following:, • A+ Certification, • Network+ Certification, • OR 5+ years verifiable field experience in I.T./TelecomRequired Equipment & Qualifications, • Reliable personal vehicle (Public transportation not accepted), • Valid drivers license, • Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers)., • Laptop with Ethernet port, • Smartphone with mobile hotspot, • Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage., • Punctual, courteous, and presentableCompensation & Perks, • Paid hourly while on site, • 1099 contractor position, • Travel pay included (based on time travel; approx. 80-mile radius from home), • App-based tracking for job time and travel, • Exposure to new and exciting technologies and clients, • Opportunity to expand your skills and industry knowledgeAbout AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

This opportunity is only for candidates currently residing in the specified country.Your location may affect eligibility and rates.At Mindrift, innovation meets opportunity.We believe in using the power of collective intelligence to ethically shape the future of AI.GenAI models are improving very qu