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Job Description Welcome to Digital Direction, your source for Managed Telecom Solutions. We help CIO’s, IT Directors and IT departments manage telecommunications by serving as their Managed Telecom Solutions team. Our Managed Telecom Solution (MTS) enables us to acquire, provision, and support corporate telecommunications environment. MTS lifecycle capabilities include ordering and provisioning, inventory management, invoice auditing, expense management, contract and rate negotiation, and trouble ticket and billing helpdesk services. Our unique mix of people includes Advisors with experience managing Fortune 2000 customers for major carriers and advocates with an average of 20+ years of back office carrier experience enabling Digital Direction to deliver an unmatched mix of cost control and operational efficiency for our customers. Perhaps most important, our customers receive an advocacy based solution with guaranteed results averaging 35% reduction in total telecom spend, no sales “pitch” and substantially improved operational efficiency. Digital Direction is a company absolutely dedicated to helping customers reduce their telecom spend, leverage their communications environment, and creates a single point of contact for experienced advice and dedicated customer advocacy. This position is responsible for representing Digital Direction as part of a Managed Telecom Team for our existing and new customer base. The candidate would interface with clients and vendors to facilitate client orders. This role has a customer service function, supporting our clients as they make changes to their telecom environment. The position offers virtual office (remote). Principal Duties and Responsibilities: • 5+ years of high-level experience in a related field operations within a telecommunications company, • Must have excellent customer service skills and interpersonal skills, • Must have advanced level skills in MS Office including Excel and CRM, • Ability to work under pressure and to multi-task, • Proactive, self-motivated, and determined attitude, • Project coordination of customer moves, adds, change, and disconnect orders, • Voice and data migrations, • Background in managing and ordering legacy telco products including; POTS, PBX, DSL, ISDN BRI and PRI, MPLS, SONET, DS1, DS3, Digitally Trunked T1, and Centrex, • Background in managing and ordering SD-WAN, SIP, UCaaS, CCaaS, and other Cloud technologies, • You must be able to review telecom order packages, submit to carrier, then manage project through installation, • Implement projects to local and IXC Telcos including AT&T, Verizon, Sprint, Lumen, Windstream, GTT, Orange, China Telecom as well as other telecommunications companies, • Ability to understand, analyze and explain Telco USOCs on CSRs, • Build inventory records in our CRM utilizing CSRs, • Manage and support Customers – New Orders, MAC Orders, Move Orders, Complex Orders and Disconnect Orders, Billing Ticket resolution, Trouble Ticket Resolution, Escalate and Monitor Outages, Project Manage All orders through completion.

Job Description Role Summary: The Project Manager will oversee all operational and contractual aspects of the IT Service Desk, ensuring the delivery of high-quality, efficient, and compliant technical support services to the client. This role is responsible for the overall success of the contract, managing personnel, budget, service level agreements (SLAs), and the continuous improvement of the support delivery model. Key Responsibilities: * Service Delivery & Project Management: Plan, direct, design, supervise, and monitor the performance of multiple service desk projects and initiatives (e.g., ticket system migration, knowledge base overhaul, new tool implementation) effectively. * Team Leadership & Mentoring: Provide administrative and technical direction to helpdesk personnel, including assigning shifts, overseeing ticket queue management, coaching on customer service standards, and ensuring all deliverables (e.g., first-call resolution rates, average handle time) are met. * Financial & Budget Management: Manage the contract and projects while strictly adhering to budget constraints, monitoring labor utilization, and optimizing resource allocation. * Quality Assurance & SLA Compliance: Establish and enforce performance standards and Service Level Agreements (SLAs). Monitor key performance indicators (KPIs) like customer satisfaction (CSAT), first-call resolution (FCR), and Mean Time to Resolution (MTTR) to ensure high-quality service and customer satisfaction standards are consistently met or exceeded. * Client Communication & Expectation Setting: Act as the primary liaison, collaborating with government personnel, client stakeholders, and other support contractors. Negotiate operational standards, communicate performance metrics, and establish clear expectations for service delivery and incident reporting. * Operational Problem-Solving: Proactively address and resolve systemic challenges (e.g., recurring technical issues, staffing shortages, process bottlenecks) that arise to ensure the continuous success and high availability of the helpdesk service. * Team Collaboration: Work effectively with Systems Analysts, Network Engineers, and user support personnel to facilitate incident escalation, root cause analysis, and problem management. Technical Knowledge Focus: * Possess familiarity with IT Service Management (ITSM) principles (e.g., ITIL), ticketing systems (e.g., ServiceNow, Remedy), remote support tools, and helpdesk processes. * Good understanding of Tier 1 and Tier 2 support delivery models, including escalation paths and knowledge management implementation. General Requirements (Ethical/Conduct): * Personnel are expected to uphold integrity, responsibility, and professionalism during work. * Support the implementation of, and encourage compliance with, appropriate standards and procedures for the effective governance and management of information systems and technology, including audit, control, security, and risk management. * Perform their duties with objectivity, due diligence, and professional care, in accordance with professional standards. * Maintain the privacy and confidentiality of information obtained during their activities, unless disclosure is required by law. Such information shall not be used for personal benefit or released to inappropriate parties. * Maintain competency in their respective fields and agree to undertake only those activities they can reasonably expect to complete with the necessary skills, knowledge, and competence. * Inform appropriate parties of the results of work performed, including the disclosure of all significant facts known to them that, if not disclosed, may distort the reporting of the results. Qualifications: * Experience: 8-10 years of relevant program or contract management experience, preferably in an IT Service Management or Helpdesk environment. * Education: Bachelor’s degree in Information Technology, Business Management, or a related field, or equivalent experience required. * Skills: Strong verbal and written communication skills, with proven ability to present performance data to executive-level client staff. * Attributes: Highly detail and task-oriented, with strong organizational skills. Clearance: Must be able to obtain and maintain the necessary security clearance level EQUAL EMPLOYMENT OPPORTUNITY ResolveSoft, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or protected veteran status. E-Verify: ResolveSoft, Inc. participates in E-Verify. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Company DescriptionOur mission is to empower our clients to achieve sustainable success through efficient, cost-effective, and scalable solutions that drive significant performance improvements. We believe in delivering value-driven results and fostering a culture that attracts and retains top talent to provide scalable, adaptable services.Our mission is to empower our clients to achieve sustainable success through efficient, cost-effective, and scalable solutions that drive significant performance improvements. We believe in delivering value-driven results and fostering a culture that attracts and retains top talent to provide scalable, adaptable services.

Job DescriptionCompany Description Schedule Type: Candidates with 3+ years of experience eligible for in-office, hybrid, or fully remote schedules. Relocation subsidies are available. At least 3 visits (per year) to the Chicago headquarters are required. Please note candidates must be able, willing and excited to travel. *If you are based in the Chicagoland area, you’ll be required to work onsite for your first 90 days. After that, your schedule (in-office, hybrid, or remote) will be determined in alignment with performance and team needs. Salary: $80,000-$130,000 Sponsorship: We are not able to provide employment sponsorship, including OPT or STEM OPT. Application Process: No formal cover letter is needed but please include a few sentences describing why you are applying for this position specifically. Interview steps may include: * Phone Screen with a recruiter * Video call with hiring manager * Product focused homework assignment * In person interview in Chicago headquarters Job Description About the Role We're looking for a Product Manager who combines analytical thinking, curiosity, and strong ownership. You’ll captain the team, manage product backlogs, prioritize features, and drive initiatives forward from idea to release. You’ll collaborate with developers, designers, and stakeholders - bringing clarity, structure, and creativity to the product process. This role is ideal for someone who thrives with autonomy, communicates proactively, and loves transforming user insights into scalable, high-impact solutions. What You’ll Be Doing * Continuously build and maintain a backlog of work for engineering by collecting bugs and feature requests, identifying patterns, and prioritizing. * Collaborate with CS/AM on escalations to determine priority. * Manage sprint scope changes. * Gather requirements with clients and stakeholders and document findings. * Deploy discovery techniques depending on the size and type of project to de-risk and scope the value, usability, feasibility, and business viability. * Understand user workflows and get a sense of direction for the user experience. * Work closely and collaboratively with UX designers to brainstorm, learn about users and personas, and map workflows. * Lead solution design discussions, working closely with designers, developers, and technology teams. Iterate quickly, identify opportunities, and further de-risk and scope. Be prepared and knowledgeable of all problems, facts, and workflows. * Plan sprints and build project milestones, and continuously liaise among stakeholders and engineering. * Build and maintain quarterly, annual roadmaps * Develop a product vision, evangelize relentlessly while knowing when to change or grow the vision * Lead daily scrums and work closely with developers to ensure timeliness of deliverables * Keep stakeholders looped into the status and progress. Demo frequently. Continuously prompt, gather, sort, and implement feedback * Conduct UAT and bring in other testers, stakeholders, or early adopters to measure how closely a new feature will hit the target. Iterate fast. Put the final stamp of approval and backing behind features. * Enable sales and client services teams. Develop and share documentation on how new features work, and share information with the Helpdesk admin. Train internal teams. Help setup demos. * Develop rollout plans alongside stakeholders, communications and marketing teams. Flag and plan beta tests to further de-risk, gather feedback to quickly iterate * Define and measure adoption and usage for existing modules and new features. Report quarterly on base metrics and changes over time. Qualifications You’ll Thrive in This Role If You Have… * 3+ consecutive years of experience in a product management role * 3+ consecutive years of experience at a SaaS company * Pod Leadership -Have deep commitment to bravely leading the pod, and being the first to stick your neck out, keep work flowing, communicating clearly and turning your team into a well oiled machine. * Customer Knowledge- Expert on the customers issues, pains, desires, how they think , how they work, what makes them buy a product. * Data Knowledge- Need to do continuous qualitative and quantitative analysis to deeply understand why customers behave the way they do, and what they are doing. * Business Knowledge -Have deep knowledge of the ALIS product, and how the product matters to the business. Know your stakeholders, and the constraints they operate under, and commit to delivering solutions that are consistent with those constraints. Product Evangelism - You have become the internal "expert" on the ALIS product and its market, moving beyond just managing a backlog to actively shaping a vision that excites both the team and the customers. * The Pod is a "Well-Oiled Machine" - You have established a rhythmic, high-velocity sprint cycle where the engineering team is never blocked, requirements are crystal clear, and morale is high because the path forward is always defined. * Data-Driven Roadmap - You aren’t just "guessing" what to build next. You can point to specific qualitative and quantitative insights that justify the product vision and quarterly milestones. * Seamless Communication - All stakeholders never have to wonder about a project's status. They feel heard during the feedback loop and empowered by the documentation and training you provide. • High-Impact Releases - Features aren't just "shipped" - they are adopted. You successfully de-risk projects through discovery and UAT so that by the time a feature hits the market, it solves a verified customer pain point. Additional Information Why You’ll Love It Here * 10 days of PTO ( year 1) * 8 Company Holidays ( office will be closed) * 2 Floating Holidays * Subsidized Medical, dental and vision insurance * 401k Plan + Up to 4% Matching * Pre-tax Commuter Benefits * Flexible Work arrangements available * Casual Dress * Referral Bonuses * Employee Assistance Fund * Paid Parental Leave * Paid Jury duty & Bereavement Leave * Length of stay rewards * Company bonus pool * HSA and FSA * Life Insurance policy subsidized by Company ALIS values and promotes diversity. We are an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability. All candidates are subject to a background check.

Job Description Yorktel is always seeking new talent to join our team. Therefore, we are advertising some key positions within the company where we can collect and store potential candidates. By submitting your Resume for this specific posting, you agree to have your details kept on file and to be contacted as and when open positions become available. Please ensure your Resume has your most recent experience and up to date contact details. If you do not hear from us, it is because we are not currently recruiting for this position. For 35 years, Yorktel has been a reliable supplier of VTC and IT solutions to government and private enterprise around the world. Today we are creating a connected workplace experience with advanced collaboration, cloud services, Unified Communications and Collaboration (UCC), AV design-build, and a 24x7 VNOC that manages and monitors rooms and endpoint. Our portfolio also includes consulting, staffing, media production and a 24hr helpdesk that provides advanced monitoring and management with nationwide dispatch and next day service in major cities. Yorktel is a privately-held, minority-owned small business with less than 500 employees, headquartered in Eatontown, New Jersey with offices around the world. If you have what it takes to be part of this rapidly growing company and dynamic, fast-paced industry, we want to hear from you. Yorktel is currently seeking a Senior Account Manager - Enterprise Accounts who will handles the complete sales cycle: build client relationships, understand client needs, build and maintain a pipeline of qualified opportunities across all assigned lines of business, work with engineering and other departments on solution, price and proposal development. They will have responsibility to maintain their accounts in CRM (MS Dynamics), forecast sales and work with management on final negotiations. Candidates for consideration will have 3-5 years or more of experience selling IT/AV with large enterprise accounts and show success prospecting new name accounts and expanding existing accounts within their territory. The Senior Account Manager shall be capable to sell independently or as a team, and be willing to travel when necessary by air, rail and car to meet clients and partners using reasonable measure and company policy/guidance to protect. This position reports directly the SVP Worldwide Sales who will provide direction and support in regard to the following areas; territory assignment, sales enablement training & development, career development, pipeline management and client development. This position is required to work across organizational lines with coworkers in Sales, Operations, Services, Finance and the HQ back office as necessary to provide cross-functional coordination and leadership for benefit of Yorktel in client engagements. This position must have the ability to establish and maintain working relationships with clients, manufacturers, prime/sub partners and colleagues. Must possess excellent verbal and written communication skills. Strong presentation skills are an essential function of this position. Experience of IT sales from perspective as service provider, VAR/Integrator to senior IT/facilities management. Candidate shall have good sales/negotiation skills with keen understanding focus to maximize customer success while optimizing profit. Must have conflict resolution skills. The ability to forecast business accurately and have basic understanding business financial principles is essential. Internal and External Relationship Responsibilities: This candidate will need to work with a wide range of internal and external stakeholders to achieve sales targets and outcomes in the company’s overall interest. Candidates shall have good writing and verbal skills and demonstrate good judgment and ability to create consensus, consider the opinions of others and resolve and differences or conflict in a professional manner. • Daily:, • Maintain information on contacts and opportunities up to date and accurate in CRM system., • Network via Linkedin or other Social Media, • Responsive on Teams, Mobile and Email during business hours, • Weekly:, • Scheduled team meetings and 1:1 dive into pipeline op’s, • Maintain timecard, • Sales forecasts and other reports to manager as required., • Monthly, quarterly or annually:, • All hands meetings, • Annual sales summit, • Territory planning and pipeline reviews to Manager, Executives, Sales leaders., • Ad hoc, as required:, • Engagement with Customers, Consultants, GC’s, primes, subcontractors and suppliers in pursuit of specific opportunities, • Sales enablement opportunities offered by Sales, Marketing, and Channels, • Engage OEMs for special pricing, deal registration etc., • CTO and office of innovation introductions, briefings etc., • Meet with Proposal manager, • Engage Contracts for NDA, teaming and other contractual documents, • Pink and red team reviews, including input into pricing, positioning and win strategy., • company policy, technical standards and best practices., • Travel as directed and approved by manager (less than 30% anticipated), • HQ and regional office visits for face to face meetings as approved by manager Understanding and appreciation for MS Modern Workplace, Cloud Services, ITSM, Networking, videoconferencing, unified communications and collaboration, AV design-build, Construction, Contracting. Must have the background and disposition to keep up to date with the technology and industry trends so as to be a relevant, credible and reasonably self-reliant resource to the client. • Proficiency in the use of computers, mobile devices and general business software (Microsoft Outlook, PowerPoint, Excel, Word and Project). Must be conversant with use of MS O365 (Word, Excel, PowerPoint, Outlook, SharePoint, IM, Teams), • Make effective use of Collaboration, IT and Social Media to prepare and present proposals to decision makers, highlighting features, benefits and unique selling points of the Yorktel Solution., • Bachelor’s degree or equivalent, • Formal training or classes in sales, or business-related subjects desirable, • Formalized training in Microsoft is desirable, • Knowledge of and adherence to York Telecom policies and procedures., • Must be comfortable managing relationships with mid-senior contacts in OEM, partner and client., • Excellent ability to successfully interface with clients and handle multiple priorities concurrently., • Dedication and commitment to get the job done., • Able to work in a fast-paced, continuously evolving environment., • Self-motivated and ability to work independently., • Knowledge of sales and marketing concepts., • Successful track record of winning and closing deals in competitive environments, as well as identifying new opportunities., • Demonstrated capacity to learn and adapt to change., • May require occasional lifting (up to 50 lbs), • Requires extensive sitting, standing and walking, • Limited weekend and/or night work may be required, • Domestic travel requiring multi-night stays within and at times outside the local work area, • International travel may occasionally be required, • Valid US REAL ID act compliant driver’s license is a required and must have a positive driver’s abstract., • Current valid U.S. Passport is desirable. We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, Genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristics protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

Job Description Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry. The Concierge Floater will be a dedicated resource for Allstate's two downtown Chicago locations: Merchandise Mart and River Point. Responsibilities: • Meeting and event support, including room, technology and catering setup, • Monitoring meeting room usage and helping to optimize space utilization, • Providing basic technology support, helping with Internet and other connectivity (including Targus port replicator), connecting to meeting/Zoom rooms, and acting as a liaison to IT helpdesk and other experts for more complex IT and hardware issues, • Acting as a point of contact and liaison for facilities maintenance issues and requests, • Gather feedback from office users on what is working well and what could be improved, • Maintaining and troubleshooting space utilization monitors and digital signage, • Helping visitors locate meeting rooms, • Managing inventory and stocking of kitchen and office supplies, • Sharing recommendations for local restaurants and amenities, • Supporting and promoting events for employees to socialize, • HS Diploma or equivalency required; higher education preferred., • Minimum 1-2 years experience of related corporate facilities experience., • Proficient in Word, Excel, Outlook, MS Teams., • Advanced knowledge of company operations, projects, performance, and objectives., • MUST possess exceptional customer service and people skills;, • Must be adaptable to a dynamic environment with the ability to learn new skills quickly., • Strong ability to problem solve; finds new solutions to new or complex problems., • Excellent written, oral, and verbal customer service skills; ability to communicate effectively and professionally at all levels., • Strong initiative required; ability to work independently with minimal direct supervision; ability to manage time effectively., • Able to remain diplomatic in stressful situations; team oriented and has the capacity to build strong working relationships both within the team and with external stakeholders/customers., • Punctual, dependable, and dedicated to achieving operational excellence., • Maintain a consistently professional approach, with a willingness to take ownership and responsibility., • Able to walk, bend, kneel, stand, and/or sit for extended periods of time., • Able to lift or move 40lbs or greater at times. WATCH Where Service Matters: Job Posted by ApplicantPro

Job Description Mandarich Law Group, LLP is one of the nation’s leading creditors' rights law firms, with offices in 11 states. We are committed to providing a collaborative and professional work environment where our teams thrive and grow. · Act as the first point of contact for technical support via phone, email, and walk-ups · Troubleshoot hardware, software, and network issues—escalating when needed · Set up new user workstations and manage employee onboarding/offboarding · Support Windows desktops, Microsoft Office applications, printers, and other common business tools · Maintain accurate records of issues and resolutions in our ticketing system · Assist with user account management, password resets, and access rights via Active Directory Requirements • 1–2 years of IT support experience (internships or part-time roles count too!), • Strong communication skills—you’re just as comfortable talking to people as you are working with machines, • Curious, proactive, and eager to learn, • Associate degree or IT certifications (CompTIA A+, Network+, etc.) preferred, • Experience working with Virtualization technologies (VMWare, Nutanix, HyperV, etc.) preferred, • Experience supporting remote users or working in a legal or professional services environment preferred, • Comfortable working with:, • Windows 10/11, Windows Server 2019/2022, • Microsoft Office Suite, • Printers, desktops, laptops, and mobile devices, • Basic networking concepts (IP, DNS, DHCP), • Competitive Base Salary, • Medical, Dental, and Vision Coverage; 401K plan with company match, • Company paid Life Insurance, • Short and Long Term Disability, • PTO, Float holiday, • Paid Parental Leave

Job DescriptionBenefits: • Flexible schedule, • Opportunity for advancement Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities • Perform a wide range of technical tasks including but not limited to:, • OS installations, hardware diagnostics, and software setup, • Structured cabling (including drilling, running, and dressing cables), • Telecom work (punch-downs, demarc extensions, etc.), • Work independently across various environments: retail, medical, restaurant, and corporate, • Maintain a high standard of professionalism with clients, • Be on call and ready to respond to service requests within your territoryPreferred Skills & Experience, • PC and printer troubleshooting experience (a strong plus), • At least 1 year of I.T. or Telecom experience, and one of the following:, • A+ Certification, • Network+ Certification, • OR 5+ years verifiable field experience in I.T./TelecomRequired Equipment & Qualifications, • Reliable personal vehicle (Public transportation not accepted), • Valid drivers license, • Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers)., • Laptop with Ethernet port, • Smartphone with mobile hotspot, • Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage., • Punctual, courteous, and presentableCompensation & Perks, • Paid hourly while on site, • 1099 contractor position, • Travel pay included (based on time travel; approx. 80-mile radius from home), • App-based tracking for job time and travel, • Exposure to new and exciting technologies and clients, • Opportunity to expand your skills and industry knowledgeAbout AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

Job Descriptionoverview The number one goal of everyone in our team is to make our Clients exceptionally happy. The Senior Helpdesk Engineer plays an important role in making sure that happens. The Senior Helpdesk Engineer handles escalated support requests for the Service Delivery Team. They are assigned the support requests that the Junior Helpdesk Technician can’t handle. When help is needed the Senior Helpdesk Engineer can turn to the Service Delivery Manager for guidance and support. RESPONSIBILITIES & TASKS CUSTOMER SERVICE  Work on and resolve escalated Helpdesk Tickets  Delight our Clients with a Friendly, Quick and Helpful Experience  Provide the Client with advanced remote troubleshooting  Remote Hardware Maintenance and Support USE OF OUR TICKETING SYSTEM  Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests  Managing and recording all work though our Ticketing System  Make sure that Client Documentation in well maintained  Split tickets that have several issues into their own individual ticket  Make sure that tickets aren’t “stale” throughout the process USE OF OUR MONITORING & MANAGEMENT TOOL  Review RMM dashboard and apply remediation actions as indicated by our Processes  Review regularly scheduled/automated actions as indicated by our Processes PROJECT WORK  From time to time the projects team will need additional resource to help deliver projects either on site or remotely. When opportunities arise the Senior / L3 Enginner may be required to help with project delivery COMMUNICATION, REPORTING & RISK  Escalate tickets that require Service Delivery Manager support  Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue  Submit Timesheets & Expense reports as indicated on their SOPs  Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and Clients TEAM WORK  Mentor the “Junior” Service Team Members  Follow the schedule provided by the Service Delivery Manager or Service Coordinator / Dispatcher  Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks  Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues  Identify opportunities for improvement and make constructive suggestions for change  Contribute to the process of innovative change effectively  Undertake other duties as required by the Service Delivery Coordinator, Service Delivery Manager or CTO SKILLS AND ATTRIBUTES DESIRED  A love of (and ability to) Solve Problems & Challenges  Great Communications skills, founded in being a good listener  Advanced understanding of support tools, techniques and how technology is used to provide services  Advanced understanding of operating systems, business applications, printing systems and network systems  Advanced diagnosis skills of technical issues related of end-user hardware & software and network devices  Advanced experience and knowledge of working with the Microsoft 365 Platform  Must be able to type quickly and accurately while talking on the phone  A deep desire to deliver an amazing Client Experience  Advanced knowledge of IT Applications, Software & Hardware  The ability to speak both Geek and human  Great Communications skills, founded in being a good listener  A deep desire to deliver an amazing Client Experience  Drivers license  The ability to speak both Geek and Human  The ability to keep up with & adapt to the fast-paced IT world NICE TO HAVE  Experience using a Ticketing system / RMM Tool and PSA software  Experience providing support via remote tools  Experience handling Technical Service Tickets  Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc.  Client Experience Certifications such as Helpdesk Habits etc.  Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business. PERKS • Get your birthday off 🤓, • Generous incentives for reaching Team and Company Goals, • Excellent Health / Dental and Vision plan!, • An easy-going environment and culture (we all enjoy what we do), • The flexibility to work from home (we run a Hybrid office), • A Stand-Up Desk and High-Powered Laptop, • A Proactive Approach to Ongoing Training to help you develop life-long skills CAREER GROWTH For someone looking to progress their role, the Senior Helpdesk Engineer naturally leads into roles such as: the Service Delivery Manager or CTO. Powered by JazzHR qo2gmVu83u

Job Description Metropolitan Family Services empowers families to learn, to learn, to earn, to heal, to thrive Part mentor, part motivator, part advocate, since 1857. Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Metropolitan is Illinois’ first comprehensive human services agency and reaches more than 117,000 individuals and families in Chicago. Evanston/Skokie, the southwest suburbs and DuPage County with services promoting education, economic stability, emotional wellness and empowerment. We are currently searching for an Unpaid Part-Time Information Systems Department Intern Job Qualifications: • Currently enrolled in a Bachelor's or Master's Degree program in information technology or related field., • Candidate must have bachelor's degree or master's degree in information, technology or related field preferred., • Candidate must be organized and have capabilities for setting priorities., • Candidate must have a desire to learn and adapt in a corporate environment., • Candidate must have strong self-starter skills and willing to collaborate within a team environment., • Candidate must be willing to work, hybrid, remote, and an office., • Candidate must have strong communication skills, preferred., • Candidate must be willing to learn project management skills and other leadership, communication skills., • Will learn and support the use of Articulate 360 platform, an e-learning course development tool to help staff create e-learning content courses tailored to their program needs and publish to our learning management system., • Will learn and support the use of Confluence, our preferred agency wide documentation hub which will house department and program information for staff to access resources, policies, project/teamwork across the agency., • Will learn and support any enterprise application projects that may require development., • Will learn and support any general application projects that may require expertise and support with license/account management, training for staff., • Will learn and support cyber security and fishing awareness trainings to staff for quarterly compliance standards within our department., • Will learn from and assist the Director of Information Systems Project Management by working through project plans, executing project tasks, and holding support meetings with stakeholders to fulfill incoming project requests from the helpdesk., • Will learn and support any incoming helpdesk requests and tickets submitted by users, agency wide. Additionally, may be asked to support in staff trainings on Information Systems Application topics., • Will learn and support the system operations team in fulfilling project tasks related to network and servers, equipment, E-Fax, Zoom, or other projects as assigned., • Will learn and support the use of tableau application by uploading systems data and visualizing it for analytics from stakeholders agency wide to help drive business decisions., • Will be encouraged to use Zoom platform as a form of team communication and coordination of project tasks for ongoing collaboration within teams and the entire information systems department., • While performing the essential duties of this internship, the intern is required to sit and stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel, handle and operate objects or controls, and occasionally stand, bend, stretch, stoop, kneel and crouch., • The intern is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing and viewing a computer terminal., • The Intern may occasionally lift and/or move up to 25 pounds.

Job DescriptionThis is a hybrid position based in Chicago, IL. Only candidates local to the Chicago area will be considered At Crypto.com, our dedication to user security is led by our highly experienced Security Team. Comprising an international roster of seasoned cybersecurity experts, our team leads the company's Security, Privacy, and Security Compliance endeavors. The team includes holders of international patents for technologies integrated in our security architecture. Under the stewardship of a distinguished CISO recognized by the Forbes Technology Council and among the Global Top 100 CISOs, our team has consistently championed industry standards, acquiring certifications like ISO27001, ISO27701, ISO22301, PCI:DSS 3.2.1 (Level 1), NIST Tier 4, and SOC 2 Type II, in addition to the MPI License from Singapore MAS. Our Chief Information Security Officer reports directly to the CEO, underscoring the prioritization of security in our organization's hierarchy. Our Security Team not only places great emphasis on credentials and expertise but also deeply values hands-on experience, rapid cognition, and dynamic learning. The challenges in the world of crypto are ever-evolving, and as such, our team prides itself on quick adaptability and robust teamwork, ensuring that we stay ahead of potential threats and always safeguard our user base.Key Responsibilities • Security Operations: Actively participate in and contribute to our comprehensive security operations activities., • Endpoint Management: Oversee the lifecycle management of all endpoints (laptops, desktops, mobile devices), including deployment, configuration, patch management, and troubleshooting to maintain a secure and stable environment., • Asset Management: Maintain an accurate inventory of all IT assets, ensuring proper tracking, allocation, and disposal in accordance with company policies and security best practices., • User Provisioning & Access Control: Manage user accounts, permissions, and access rights across various systems, ensuring adherence to the principle of least privilege. This also involves the development and continuous improvement of access control workflows to enhance efficiency and security., • Threat Prevention: Assist in the implementation and monitoring of threat prevention measures, including antivirus solutions, intrusion detection systems, and other security tools to safeguard our systems from evolving cyber threats., • IT Service Management: Serve as a primary point of contact for internal user inquiries, providing timely and effective technical support. This role requires strict adherence to Service Level Agreements (SLAs) to ensure high user satisfaction and minimal disruption to business operations., • Onboarding & Offboarding: Efficiently manage the IT aspects of employee onboarding and offboarding processes. This includes preparing and setting up laptops, configuring user accounts, and ensuring secure data handling and access revocation for departing employees.Technical Skills & Experiences Required:, • General IT Operations Experience: Demonstrated experience in various aspects of IT operations, including hardware and software troubleshooting, network connectivity, and system administration., • Platform Proficiency: Practical experience with productivity tools for identity and access management, along with basic proficiency in both Windows and MacOS operating systems., • Helpdesk Services (Advantageous): Prior experience in a helpdesk or technical support role, demonstrating strong problem-solving skills and a customer-centric approach., • IT Certifications (Advantageous): Relevant IT certifications (e.g., CISSP, CompTIA A+, Network+, Security+, Microsoft Certified Professional) are a significant plus, indicating a commitment to professional development and validated technical expertise., • Minimum 3 Years of IT Experience (Advantageous): A minimum of three years of experience in an IT-related role, preferably within a fast-paced and dynamic environment., • Demonstrate a strong commitment to personal learning and development: A proactive attitude towards acquiring new knowledge and skills in the ever-evolving IT and cybersecurity landscape., • Be detail-minded with an analytical mindset: Possess the ability to meticulously analyze technical issues, identify root causes, and implement effective solutions., • Exhibit good communication skills: Proficiently explain complex technical issues to non-technical business users in a clear, concise, and understandable manner, fostering effective collaboration. About Crypto.com:Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem. Learn more at . Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team. Personal data provided by applicants will be used for recruitment purposes only. Please note that only shortlisted candidates will be contacted. We may use artificial intelligence tools to analyze the content of your Resume/CV against the specific requirements for the position. The purpose is to support our recruitment team in reviewing applications more effectively. These tools assist our recruitment team in their evaluation of your application by providing recommendations, but they do not replace human judgment. Final hiring decisions are ultimately made by humans who consider the insights generated by the tools along with other relevant information. If you would like more details about how your personal information is processed, please contact us.

Job DescriptionSummary Our client is a leading IT Solutions Company in the Chicagoarea (Oak Park, IL) and they are in need of a Help Desk Support Level II+ Technician. An IT Technicians role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties. Duties & Responsibilities • Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues., • Provisioning and system setup for new hires., • Prioritize incidents and service requests according to defined processes to meet defined SLAs., • Use remote tools and diagnostic utilities to aid in resolving support requests., • Monitor and manage Microsoft Windows 7/8/10 Operating Systems., • Server administration via Active Directory, File & Print services, DNS, DHCP., • Install antivirus software and ensure virus definitions are up to date., • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Manage Microsoft Exchange Server, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response.Qualifications & Requirements, • Having worked in an MSP environment is a PLUS!, • Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • 2-3 years of experience in a client-facing environment such as sales engineering, • Kaseya RMM and Autotask PSA Experience a plus, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Oak Park, IL

Job DescriptionSummary Our client is a leading IT Solutions Company in the Chicago area (Oak Park, IL) and they are in need of a Help Desk Support Level II+ Technician. An IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties. Duties & Responsibilities • Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues., • Provisioning and system setup for new hires., • Prioritize incidents and service requests according to defined processes to meet defined SLAs., • Use remote tools and diagnostic utilities to aid in resolving support requests., • Monitor and manage Microsoft Windows 7/8/10 Operating Systems., • Server administration via Active Directory, File & Print services, DNS, DHCP., • Install antivirus software and ensure virus definitions are up to date., • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Manage Microsoft Exchange Server, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response.Qualifications & Requirements, • Having worked in an MSP environment is a PLUS!, • Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • 2-3 years of experience in a client-facing environment such as sales engineering, • Kaseya RMM and Autotask PSA Experience a plus, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plusOur client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Job DescriptionIT Helpdesk TechnicianAbout the RoleMurgado Automotive Group is seeking a motivated and skilled IT Helpdesk Technician to join our dynamic IT department. This role is critical to supporting our users at our Chicago locations in Illinois. You will be the first line of support, helping resolve technical issues and contributing to the overall efficiency and reliability of our IT systems.The Ideal CandidateYou are an enthusiastic problem solver with a customer-first mindset. You bring experience in IT support, communicate clearly, and enjoy working in a fast-paced environment. You thrive in a collaborative setting and take initiative to improve systems and processes.Key Responsibilities∙ Serve as the initial point of contact for technical support via phone, email, and ticketing system∙ Provide remote support using RMM tools (e.g., ConnectWise Automate)∙ Install, configure, and maintain desktop hardware, software, and peripherals∙ Manage user accounts, permissions, and access controls∙ Troubleshoot and support desktop, laptop, and printer issues∙ Escalate unresolved issues to senior IT staff as appropriate∙ Provide accurate information about company IT services and products∙ Suggest improvements to IT procedures and user experience∙ Document support issues, resolutions, and feedback in a clear and concise manner∙ Occasionally participate in after-hours support, project rollouts, or upgrades (nights/weekends/holidays)∙ Communicate clearly in English (additional languages a plus)Qualifications∙ 1–4 years of experience in a help desk or IT support role∙ Strong troubleshooting and analytical skills∙ Detail-oriented with excellent organizational skills∙ Valid driver's license and reliable transportation ∙ Relevant certifications (e.g., CompTIA A+, Network+, MCP) is a plus∙ Currently pursuing or holding a degree in IT, Computer Science, or a related field is a plusWhat We Offer∙ Competitive compensation based on experience and performance∙ Comprehensive benefits package (medical, dental, vision, and retirement)∙ 401(k) with company match∙ A collaborative and supportive team culture∙ Opportunities for professional growth and career advancement∙ Employee discounts on company productsIf you are passionate about technology and ready to contribute to a growing IT team, we’d love to hear from you. Please submit your resume to be considered. We appreciate your interest and will contact qualified candidates for the next steps. Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status. We are an employer who participates in the E-verify program with the Department of Homeland and Security. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Middleground Technologies is looking for a IT Service Desk Engineer to join our team in our Westchester office. This person will provide technical guidance and support to our business and customers. The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their interpersonal skills to communicate with customers and provide a solution to their technical problems quickly and professionally. Responsibilities: • Act as product expert – Review and respond to all software and hardware issues as reported. Evaluate the product by testing its capabilities in an on-going manner. Determine and report on system capabilities and restrictions. Evaluate the customer objective and suggest alternatives and recommendations., • Provide customer support – Collaborate with other technical team members to provide exceptional customer service to the client. Work with programmers to explain any errors found and provide recommendations for a solution. Improve any current programs by understanding the goal and outcome. Requirements: • Bachelor's degree in Computer Science (or the equivalent) is required, • Four years of related technical support experience with end user PC support, servers, and networking., • Technically savvy with strong project management skills, • Experience troubleshooting issues and achieving solutions, • The ability to explain to a non-technical person in a way they will understand Middleground Technologies is an IT Managed Services organization dedicated to helping our clients with all of their technologies needs such as tech support, projects, cybersecurity, voip, and more. Our employees enjoy a work culture that promotes empowerment and work life balance, and of course room to grow! Benefits include 401K, Health, Vision, Dental, Paid Time Off, Company Outings, Training and professional development. Employees can also take advantage of offerings like casual dress code, free parking, corporate discounts and more! Powered by JazzHR gV5lAq6o9X

Job Description Helpdesk Technician (Willowbrook, IL) Compensation: Based on Experience, 401K and Health and Life Insurance. Today’s Business Solution Inc. due to our growth we will be hiring IT Professionals to support our growth. The positions will be filled immediately. The Professional Service Technician role is to ensure the stable operation of TBS networked solutions installed in primarily Public Libraries and Higher Education markets as well as other similar industries. This includes planning, installing, configuring, maintaining, and supporting all software and hardware products such as; PC Management, Print Management, Cashless Payment Systems and Hardware product lines. Daily and weekly work schedule is very dynamic and On-Call Support is also a requirement. The position requires routine travel to local installations as well as periodic out of State installation and service support. Candidates must have a working background in computers and network systems. Experience with Public Libraries or Higher Education markets a plus. Primary Responsibilities: • Learns and follows standard conventions for hardware and software installation, problem diagnosis, and problem resolution. Provide technical support over the phone using remote access software as well as on-site support., • Provide on-call technical support. Must be able to troubleshoot problems over the phone with customers., • Perform network and security audits., • Communicate with Manufacturers and QA on field issues and provide feedback on new product., • Communicate with customers, • Provide technical counsel and training to clients, sales, and administrative staff., • Determines parts, supplies or tools needed to complete service requests., • Relays any special problems to service management following each call., • Uses, maintains, and secures test devices and tools used to adjust, calibrate, and repair equipment., • Completes all required paperwork and reports (time sheets, service orders, forms, inventory, expense reports, daily project reports, service call reports, and equipment related items)., • Returns defective assemblies or parts to the main office and labels items. Requirements: • Must have valid driver’s license with clean driving record., • Must have a personal vehicle for use in travelling to customer sites as required., • Must have a clean criminal record with no history of felony conviction., • Must pass random drug testing., • Must be flexible to travel on short notice and work irregular work schedules in an on-call work environment., • Ability to lift and move equipment as needed for repair or installation. Qualifications: • Experience working in a team-oriented, collaborative environment, • Excellent customer service and communication skills, • Working knowledge of computers and network systems, • Proven technical aptitude, • Strong organizational and problem solving skills, • Strong interpersonal and oral communication skills, • Ability to present ideas and solutions in user-friendly language, • Adept at reading, writing, and interpreting technical documentation and procedure manuals, • Highly self-motivated and directed, • Keen attention to detail, • Proven analytical and problem-solving abilities, • Ability to effectively prioritize and execute tasks in a high-pressure environment, • Degree in electronics and network systems a plus

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