Helpdesk jobs in Chicago, IllinoisCreate job alerts

Job Description Join us! Come to work with Purpose. We are a passionate team of social change-makers, diverse thinkers, and problem solvers. Our purpose is to provide the best possible services that ensure full access to quality living and spread the power of inclusivity. We serve over 7,000 people with disabilities, behavioral health challenges, and those who are Deaf, Deafblind, and Hard of Hearing. If you don’t want just any job—if you want to work where you can create truly transformational change—then Anixter is the place for you. Take a look at the job description to learn more! SUMMARY The Building Maintenance and Operations Tech 2 complete day-to-day helpdesk tickets and preventative maintenance procedures at the properties, ensuring the longevity of our assets and the health and safety of our employees, residents, and program users. This role demands problem solving skills, subject matter expertise and follow through as well as the ability to work in a varied and fast paced environment. ESSENTIAL DUTIES • Complete day-to-day helpdesk tickets including but not limited to heating, ventilating, air conditioning (HVAC); plumbing and piping; minor electrical repairs, appliance repairs; furniture repairs; Lock and Door Repair, Painting and Drywall and general building maintenance and troubleshooting., • Responding to assigned maintenance requests in a timely manner., • Coordinating deliveries from vendors and suppliers, • Complete Preventative Maintenance Tickets for our equipment and properties, • Prioritize, schedule and complete maintenance work, assuring quality of work consistent with Anixter Center standards., • Ensure all emergency, routine maintenance/repairs are carried out in a timely and professional manner., • Respond promptly and effectively to all safety/risk-management-related issues at the property., • Ensure proper maintenance of equipment to ensure warranty compliance and extend its useful life., • Complete day-to-day helpdesk tickets including but not limited to heating, ventilating, air conditioning (HVAC); plumbing and piping; minor electrical repairs, appliance repairs; furniture repairs; Lock and Door Repair, Painting and Drywall and general building maintenance and troubleshooting., • Responding to assigned maintenance requests in a timely manner., • Coordinating deliveries from vendors and suppliers, • Complete Preventative Maintenance Tickets for our equipment and properties, • Prioritize, schedule and complete maintenance work, assuring quality of work consistent with Anixter Center standards., • Ensure all emergency, routine maintenance/repairs are carried out in a timely and professional manner., • Respond promptly and effectively to all safety/risk-management-related issues at the property., • Ensure proper maintenance of equipment to ensure warranty compliance and extend its useful life., • Ensure proper safety procedures are followed, personal protective equipment is used, and health & safety policies are enforced.

Job Description Welcome to Digital Direction, your source for Managed Telecom Solutions. We help CIO’s, IT Directors and IT departments manage telecommunications by serving as their Managed Telecom Solutions team. Our Managed Telecom Solution (MTS) enables us to acquire, provision, and support corporate telecommunications environment. MTS lifecycle capabilities include ordering and provisioning, inventory management, invoice auditing, expense management, contract and rate negotiation, and trouble ticket and billing helpdesk services. Our unique mix of people includes Advisors with experience managing Fortune 2000 customers for major carriers and advocates with an average of 20+ years of back office carrier experience enabling Digital Direction to deliver an unmatched mix of cost control and operational efficiency for our customers. Perhaps most important, our customers receive an advocacy based solution with guaranteed results averaging 35% reduction in total telecom spend, no sales “pitch” and substantially improved operational efficiency. Digital Direction is a company absolutely dedicated to helping customers reduce their telecom spend, leverage their communications environment, and creates a single point of contact for experienced advice and dedicated customer advocacy. This position is responsible for representing Digital Direction as part of a Managed Telecom Team for our existing and new customer base. The candidate would interface with clients and vendors to facilitate client orders. This role has a customer service function, supporting our clients as they make changes to their telecom environment. The position offers virtual office (remote). Principal Duties and Responsibilities: • 5+ years of high-level experience in a related field operations within a telecommunications company, • Must have excellent customer service skills and interpersonal skills, • Must have advanced level skills in MS Office including Excel and CRM, • Ability to work under pressure and to multi-task, • Proactive, self-motivated, and determined attitude, • Project coordination of customer moves, adds, change, and disconnect orders, • Voice and data migrations, • Background in managing and ordering legacy telco products including; POTS, PBX, DSL, ISDN BRI and PRI, MPLS, SONET, DS1, DS3, Digitally Trunked T1, and Centrex, • Background in managing and ordering SD-WAN, SIP, UCaaS, CCaaS, and other Cloud technologies, • You must be able to review telecom order packages, submit to carrier, then manage project through installation, • Implement projects to local and IXC Telcos including AT&T, Verizon, Sprint, Lumen, Windstream, GTT, Orange, China Telecom as well as other telecommunications companies, • Ability to understand, analyze and explain Telco USOCs on CSRs, • Build inventory records in our CRM utilizing CSRs, • Manage and support Customers – New Orders, MAC Orders, Move Orders, Complex Orders and Disconnect Orders, Billing Ticket resolution, Trouble Ticket Resolution, Escalate and Monitor Outages, Project Manage All orders through completion.

Job Description Yorktel is always seeking new talent to join our team. Therefore, we are advertising some key positions within the company where we can collect and store potential candidates. By submitting your Resume for this specific posting, you agree to have your details kept on file and to be contacted as and when open positions become available. Please ensure your Resume has your most recent experience and up to date contact details. If you do not hear from us, it is because we are not currently recruiting for this position. For 35 years, Yorktel has been a reliable supplier of VTC and IT solutions to government and private enterprise around the world. Today we are creating a connected workplace experience with advanced collaboration, cloud services, Unified Communications and Collaboration (UCC), AV design-build, and a 24x7 VNOC that manages and monitors rooms and endpoint. Our portfolio also includes consulting, staffing, media production and a 24hr helpdesk that provides advanced monitoring and management with nationwide dispatch and next day service in major cities. Yorktel is a privately-held, minority-owned small business with less than 500 employees, headquartered in Eatontown, New Jersey with offices around the world. If you have what it takes to be part of this rapidly growing company and dynamic, fast-paced industry, we want to hear from you. Yorktel is currently seeking a Senior Account Manager - Enterprise Accounts who will handles the complete sales cycle: build client relationships, understand client needs, build and maintain a pipeline of qualified opportunities across all assigned lines of business, work with engineering and other departments on solution, price and proposal development. They will have responsibility to maintain their accounts in CRM (MS Dynamics), forecast sales and work with management on final negotiations. Candidates for consideration will have 3-5 years or more of experience selling IT/AV with large enterprise accounts and show success prospecting new name accounts and expanding existing accounts within their territory. The Senior Account Manager shall be capable to sell independently or as a team, and be willing to travel when necessary by air, rail and car to meet clients and partners using reasonable measure and company policy/guidance to protect. This position reports directly the SVP Worldwide Sales who will provide direction and support in regard to the following areas; territory assignment, sales enablement training & development, career development, pipeline management and client development. This position is required to work across organizational lines with coworkers in Sales, Operations, Services, Finance and the HQ back office as necessary to provide cross-functional coordination and leadership for benefit of Yorktel in client engagements. This position must have the ability to establish and maintain working relationships with clients, manufacturers, prime/sub partners and colleagues. Must possess excellent verbal and written communication skills. Strong presentation skills are an essential function of this position. Experience of IT sales from perspective as service provider, VAR/Integrator to senior IT/facilities management. Candidate shall have good sales/negotiation skills with keen understanding focus to maximize customer success while optimizing profit. Must have conflict resolution skills. The ability to forecast business accurately and have basic understanding business financial principles is essential. Internal and External Relationship Responsibilities: This candidate will need to work with a wide range of internal and external stakeholders to achieve sales targets and outcomes in the company’s overall interest. Candidates shall have good writing and verbal skills and demonstrate good judgment and ability to create consensus, consider the opinions of others and resolve and differences or conflict in a professional manner. • Daily:, • Maintain information on contacts and opportunities up to date and accurate in CRM system., • Network via Linkedin or other Social Media, • Responsive on Teams, Mobile and Email during business hours, • Weekly:, • Scheduled team meetings and 1:1 dive into pipeline op’s, • Maintain timecard, • Sales forecasts and other reports to manager as required., • Monthly, quarterly or annually:, • All hands meetings, • Annual sales summit, • Territory planning and pipeline reviews to Manager, Executives, Sales leaders., • Ad hoc, as required:, • Engagement with Customers, Consultants, GC’s, primes, subcontractors and suppliers in pursuit of specific opportunities, • Sales enablement opportunities offered by Sales, Marketing, and Channels, • Engage OEMs for special pricing, deal registration etc., • CTO and office of innovation introductions, briefings etc., • Meet with Proposal manager, • Engage Contracts for NDA, teaming and other contractual documents, • Pink and red team reviews, including input into pricing, positioning and win strategy., • company policy, technical standards and best practices., • Travel as directed and approved by manager (less than 30% anticipated), • HQ and regional office visits for face to face meetings as approved by manager Understanding and appreciation for MS Modern Workplace, Cloud Services, ITSM, Networking, videoconferencing, unified communications and collaboration, AV design-build, Construction, Contracting. Must have the background and disposition to keep up to date with the technology and industry trends so as to be a relevant, credible and reasonably self-reliant resource to the client. • Proficiency in the use of computers, mobile devices and general business software (Microsoft Outlook, PowerPoint, Excel, Word and Project). Must be conversant with use of MS O365 (Word, Excel, PowerPoint, Outlook, SharePoint, IM, Teams), • Make effective use of Collaboration, IT and Social Media to prepare and present proposals to decision makers, highlighting features, benefits and unique selling points of the Yorktel Solution., • Bachelor’s degree or equivalent, • Formal training or classes in sales, or business-related subjects desirable, • Formalized training in Microsoft is desirable, • Knowledge of and adherence to York Telecom policies and procedures., • Must be comfortable managing relationships with mid-senior contacts in OEM, partner and client., • Excellent ability to successfully interface with clients and handle multiple priorities concurrently., • Dedication and commitment to get the job done., • Able to work in a fast-paced, continuously evolving environment., • Self-motivated and ability to work independently., • Knowledge of sales and marketing concepts., • Successful track record of winning and closing deals in competitive environments, as well as identifying new opportunities., • Demonstrated capacity to learn and adapt to change., • May require occasional lifting (up to 50 lbs), • Requires extensive sitting, standing and walking, • Limited weekend and/or night work may be required, • Domestic travel requiring multi-night stays within and at times outside the local work area, • International travel may occasionally be required, • Valid US REAL ID act compliant driver’s license is a required and must have a positive driver’s abstract., • Current valid U.S. Passport is desirable. We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, Genetic information and testing, family and medical leave, sexual orientation and gender identity or expression, protected veteran status, or any other characteristics protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.

Job DescriptionIntrinsic Schools is a charter network whose mission is to create a revolutionary new school model that prepares all students for postsecondary success and world-changing endeavors. We offer a chance to make a unique impact in urban education by creating an academic model that leverages great teaching and the precision of technology to personalize education for each student. At our Belmont campus, we serve students in grades 7-12. At our downtown campus, we currently serve students in grades 9-12. Our student demographics are 90% students of color, 86% free and reduced lunch and 19% students with disabilities. Why Intrinsic We offer a chance to make a unique impact in urban education by creating an academic model that leverages great teaching and the precision of technology to personalize education for each student. Our goal is to prepare all students for post-secondary success as demonstrated by high quality student work, growth on assessments and "noncognitive" factors such as empathy, student independence, perseverance, and intellectual curiosity. About the Opportunity The Technology Systems Manager plays a critical role in supporting Intrinsic’s mission by ensuring that all technical systems and devices function efficiently and effectively across both campuses. This person will be responsible for managing hardware and software systems, maintaining network infrastructure, working with external vendors, and supporting students and staff with day-to-day technical needs. The ideal candidate will be a solutions-oriented, tech-savvy team player who thrives in a fast-paced, school-based environment. Key Responsibilities:Hardware & Software Support • Manage IT Management Platform for device inventory, deployment, repairs, and upgrades for both students and staff., • Maintain and manage a loaner device program., • Create and update user guides for common hardware/software issues., • Maintain an accurate and up-to-date fixed asset inventory., • Oversee other tech hardware (e.g., VR headsets, printers, scanners)., • Maintain and update software images for Mac and Windows devices., • Ensure student devices are prepared and functional for standardized testing., • Support Chrome OS updates and guide staff/students on new features or changes., • Collaborate on and manage the hardware budget in coordination with Director of Operations.Network Systems & Vendor Management, • Manage relationships with Managed Service Providers (MSPs)., • Troubleshoot network issues internally and escalate when needed., • Administer the phone system (WebEx), including account and device management., • Assist in managing the network systems budget and contracts with external vendors.Security, • Maintain databases for student/staff IDs and key fobs., • Manage Keyscan Reader Access across both campuses., • Support ongoing implementation and maintenance of cybersecurity and physical security systems.Campus & Cross-Campus Support, • Communicate with school leadership to assess and meet technical needs for events and instruction., • Provide in-classroom technical support to staff and students., • Respond to Helpdesk tickets promptly with clear communication and thorough resolutions., • Partner with the Tech and Data team to support school systems including SIS (PowerSchool, ASPEN), Clever, and instructional software platforms (e.g., IXL, Khan Academy)., • Collaborate with cross-campus teams and contribute to planning and professional development., • Stay current on new systems and emerging technologies relevant to school operations., • Demonstrated experience in a hardware or IT support role., • Experience with Google Workspace and Active Directory., • Strong problem-solving and technical troubleshooting skills., • Excellent organizational skills and attention to detail., • Ability to prioritize and manage multiple tasks in a fast-paced environment., • High commitment to customer service and user support., • Effective communicator with the ability to explain complex tech issues in simple terms., • Willingness to receive and act on feedback for continuous improvement., • Strong sense of ownership and leadership in managing technical systems., • Bachelor’s degree preferred but not required. Intrinsic Schools is an Equal Opportunity Employer. Intrinsic Schools ensures equal employment opportunities regardless of race, creed, gender, color, national origin, religion, age, sexual orientation or disability. Intrinsic Schools has a policy of active recruitment of qualified minority teachers and non-certified employees. Any individual needing assistance in making an application for any opening should contact the Department of Human Resources. Powered by JazzHR Pc50ncuqLd

WHO WE ARE AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward. WHAT YOU’LL DO The AVI-SPL Senior Field Service Technician will work in partnership with the Global Helpdesk to provide Service support for customers at customer sites with the end goals of restoring functionality to our customers’ assets while delivering a world-class Customer Service experience. Day-To-Day Responsibilities: • Read and interpret electronic schematics and architectural blueprints, • Perform preventative maintenance visits to help maintain a stable client base, • Clean various AV equipment including but not limited to: camera lenses, monitors and equipment fans, as a part of Preventative Maintenance, • Take Responsibly for completing accurate job documentation as needed, • Ensure equipment delivery and associated responsibilities for assigned assignments, • Field installation of control programs (AMX / Crestron/Firmware) – upload and download capability, • Field service support of control programs (AMX / Crestron/etc.) – minor edits (could be with the aid of a programmer), compile, upload and download capability, • Intermediate Field service support of networked devices (Routers, IP Protocols, etc.), • Assist next level service technicians as needed, • Provide client training as needed, • Adhere to and understand OSHA standards for all phases of the job, • Setup and troubleshoot various video codecs and UCC devices, • Travel to various job sites required, • AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account. Must-Haves: • Effectively communicate with employees, customers and colleagues, • Ability to use hand and power tools in a safe and efficient manner, • Ability to work and think independently and ensuring to meet deadlines, • Basic computer knowledge, • Knowledge of basic signal flow for audio, video and control, • Ability to manage small to medium projects, • Ability to solder & crimp connectors, • Minor programming capability (AMX/Creston) – changes and troubleshooting, • Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standards Nice-to-Haves: • Minimum of a High School Diploma or equivalent preferred, • Minimum of 3 - 5 years of audiovisual integration experience preferred, • Formal education in Electronics or related field preferred, • Familiarity with:, • oAMX Networking and Programming Essentials, • Crestron Professional installation, programming and configuration, • Exton Intermediate Knowledge AVIXA CTS General Certification, • OSHA 30-Hour Construction Course WHY YOU’LL LIKE WORKING HERE • Medical benefits, including vision and dental, • Paid holidays and Paid Time Off, • Enjoyable and dynamic company culture, • Training and professional development opportunities MORE ABOUT US AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor. AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.

Our client is a leading IT Solutions Company in the.Help Desk Support Level II+ Technician.An IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks.The objective of the IT Technician will be to respond to support requests in a timely man

Helpdesk and Desktop Support and Administration.

Job Description Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry. The Office Concierge is responsible for ensuring the smooth and efficient operation of the office environment. This role includes front-line communication, facilities coordination, and general office support to create a welcoming, organized, and well-maintained workplace. Responsibilities: • Serve as the first point of contact for all calls, emails, and visitors. Responds to correspondence and greets guests promptly and professionally., • Conducts daily inspections of conference rooms and overall site., • Maintain clean and organized common areas; restock supplies as needed., • Manage inventory of office and kitchen supplies, reordering as necessary., • Handle all incoming and outgoing mail and packages., • Provide support for meetings and events including room setup, basic AV/technology support, and coordination of catering when required., • Monitor meeting room usage to optimize space utilization., • Assist with basic IT troubleshooting (i.e. connectivity issues, Targus port replicators, Zoom room setup), and escalate to IT helpdesk for more complex issues., • Act as the liaison for facilities related issues and maintenance requests., • Gather feedback from employees to improve office operations and workplace experience., • Maintain and troubleshoot digital signage and space utilization monitors., • Provide recommendations for local restaurants and amenities., • Support and help promote internal events and employee engagement initiatives., • High school diploma or equivalent required; higher education preferred., • 3-5 years in a customer service or client-facing professional environment, • Proficient in Microsoft Office Suite, including Word, Excel, Outlook, and Teams. Canva or MS Publisher a plus., • Exceptional organizational and time management skills; ability to prioritize and multitask effectively., • Adaptable to a fast-paced, dynamic environment with strong interpersonal skills., • Excellent written and verbal communication skills with a focus on customer service., • Quick learner with the ability to grasp new tools and processes efficiently., • Flexible and capable of managing multiple, and at times, conflicting priorities., • Demonstrates strong initiative and the ability to work independently with minimal supervision., • Maintains professionalism and diplomacy in high-pressure situations., • Understands the importance of a professional demeanor and appearance as a reflection of the company., • Team oriented with the ability to build strong relationships with colleagues and external partners., • Able to handle confidential information with discretion., • Reliable, punctual, and committed to delivering high-quality work with a proactive, solutions-driven mindset., • Physically able to walk, bend, kneel, stand, and sit for extended periods WATCH Where Service Matters: Job Posted by ApplicantPro

Mandarich Law Group, LLP is one of the nation’s leading creditors' rights law firms, with offices in 11 states.We are committed to providing a collaborative and professional work environment where our teams thrive and grow.Act as the first point of contact for technical support via phone, email, a

Job Description The Field Installation Technician will beresponsible for performing field service, including installation and onsite service support, on Planar hardware and software products. This includes installation, troubleshooting and repair for customer installations of Planar hardware and software products. Works collaboratively with engineers to obtain technical skills and feedback in order to resolve field product issues. who is responsible for performing field service, including installation and onsite service support, on Planar hardware and software products. This includes installation, troubleshooting and repair for customer installations of Planar hardware and software products. Works collaboratively with engineers to obtain technical skills and feedback in order to resolve field product issues. What You'll Do: • Install displays, mounting hardware, A/V equipment, and interconnectivity equipment at customer locations independently or with a team, • Maintain and service installed products at customer locations, • Provide installation, setup and teardown of product for demos and trade shows, • Report and escalate product issues and resolution to appropriate personnel, • Work with Technical Support and Engineering teams to resolve issues when standard troubleshooting and replacement of hardware does not fix the problem, • Provide training and certification to integrators on site when appropriate conditions apply., • Provide accurate notes and documentation on completed projects, • Provide backup support to the Tech Support/Helpdesk to provide answers to customers' technical requests via phone and email, • Communicate end-user feedback and issues to appropriate personnel, and proactively propose solutions or appropriate actions, • Ability to maintain acceptable standards of office conduct, • Ability to come to work demonstrating timely and regular attendance, • Ability to handle stress effectively, • External Customers, • Engineering Team What You'll Need: • Excellent interpersonal, telephone, customer service, time management, and decision-making skills essential, • Excellent written and oral communication skills and demonstrated ability to communicate appropriate information to customers and team members in a professional manner, • Ability to communicate effectively in writing to provide documentation on completed installations, • Understanding of order process, escalation process, and ability to provide feedback to Project Manager, • Ability to effectively maintain professional appearance and demeanor in a variety of work environments, • Ability to work unsupervised while remaining efficient and productive, completing work in an exceptional manner, • Comfortable using standard hand tools, • Basic understanding of electronics, connectivity concepts, • General knowledge of HVAC and Power requirements, • Knowledge of various A/V cables including but not limited to HDMI and CAT 6, • Understanding of wiring schematics, measurements and system drawings., • Must be able to read Visio and / or CAD drawings, • Ability to create Visio or CAD line drawings is desired, • 3rd party Control knowledge (Creston, AMX etc) is desired, • System integration experience is desired, • Government Clearance desired, • Comfortable working on a ladder for extended periods of time, • Ability to use Microsoft Office Suite, • Knowledge of the order process, escalation process, and providing project feedback to the Product Management team, • Mental ability to conduct on-going interpersonal interactions, analyze and solve problems essential, • Ability to actively participate in team development and team-oriented processes., • Associates degree or equivalent in a technical field This position requires the incumbent to work in an environment where there may regular exposure to the following: • General M-F with occasional weekend activity, hours are dependent upon the project and site access and often extend beyond the normal workday, • Position requires heavy lifting, • Ability to travel extensively and work substantial overtime, • Scheduling flexibility based on business needs, • Working with others in a team setting All benefits start on first day of employment! • 75% employer-paid medical for employee. Family coverage also included., • 100% employer paid dental, and vision for employee and dependents, • 100% employer paid long-term, short-term disability, and life insurance policy, • 401k Match, if you’re contributing 5% we match 4%. 100% vested immediately., • 10 paid holidays, • Starting at 15 days paid PTO (inclusive of sick and vacation time) annually, • Employee Assistance Program (EAP), • Planar is an equal opportunity employer, we believe in fostering a culture of equality, diversity, and inclusivity. Our commitment to this goal is clearly expressed in our zero-tolerance policy for discrimination and harassment of any kind, including on the basis of race, color, sex, age, religion, sexual orientation, national origin, disability, genetic information, pregnancy, protected veteran status or any other characteristic protected by applicable federal, state, or local laws. Our hiring practices ensure that decisions are based solely on qualifications, merit, and current business needs, while extending to all aspects of our operations - from recruitment and promotion to layoff and recall, to leave of absence, compensation, benefits, and training. We are committed to remaining a drug free workplace

Job DescriptionBenefits: • Flexible schedule, • Opportunity for advancement Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities • Perform a wide range of technical tasks including but not limited to:, • OS installations, hardware diagnostics, and software setup, • Structured cabling (including drilling, running, and dressing cables), • Telecom work (punch-downs, demarc extensions, etc.), • Work independently across various environments: retail, medical, restaurant, and corporate, • Maintain a high standard of professionalism with clients, • Be on call and ready to respond to service requests within your territoryPreferred Skills & Experience, • PC and printer troubleshooting experience (a strong plus), • At least 1 year of I.T. or Telecom experience, and one of the following:, • A+ Certification, • Network+ Certification, • OR 5+ years verifiable field experience in I.T./TelecomRequired Equipment & Qualifications, • Reliable personal vehicle (Public transportation not accepted), • Valid drivers license, • Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers)., • Laptop with Ethernet port, • Smartphone with mobile hotspot, • Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage., • Punctual, courteous, and presentableCompensation & Perks, • Paid hourly while on site, • 1099 contractor position, • Travel pay included (based on time travel; approx. 80-mile radius from home), • App-based tracking for job time and travel, • Exposure to new and exciting technologies and clients, • Opportunity to expand your skills and industry knowledgeAbout AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

Job Descriptionoverview The number one goal of everyone in our team is to make our Clients exceptionally happy. The Senior Helpdesk Engineer plays an important role in making sure that happens. The Senior Helpdesk Engineer handles escalated support requests for the Service Delivery Team. They are assigned the support requests that the Junior Helpdesk Technician can’t handle. When help is needed the Senior Helpdesk Engineer can turn to the Service Delivery Manager for guidance and support. RESPONSIBILITIES & TASKS CUSTOMER SERVICE  Work on and resolve escalated Helpdesk Tickets  Delight our Clients with a Friendly, Quick and Helpful Experience  Provide the Client with advanced remote troubleshooting  Remote Hardware Maintenance and Support USE OF OUR TICKETING SYSTEM  Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests  Managing and recording all work though our Ticketing System  Make sure that Client Documentation in well maintained  Split tickets that have several issues into their own individual ticket  Make sure that tickets aren’t “stale” throughout the process USE OF OUR MONITORING & MANAGEMENT TOOL  Review RMM dashboard and apply remediation actions as indicated by our Processes  Review regularly scheduled/automated actions as indicated by our Processes PROJECT WORK  From time to time the projects team will need additional resource to help deliver projects either on site or remotely. When opportunities arise the Senior / L3 Enginner may be required to help with project delivery COMMUNICATION, REPORTING & RISK  Escalate tickets that require Service Delivery Manager support  Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue  Submit Timesheets & Expense reports as indicated on their SOPs  Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and Clients TEAM WORK  Mentor the “Junior” Service Team Members  Follow the schedule provided by the Service Delivery Manager or Service Coordinator / Dispatcher  Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks  Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues  Identify opportunities for improvement and make constructive suggestions for change  Contribute to the process of innovative change effectively  Undertake other duties as required by the Service Delivery Coordinator, Service Delivery Manager or CTO SKILLS AND ATTRIBUTES DESIRED  A love of (and ability to) Solve Problems & Challenges  Great Communications skills, founded in being a good listener  Advanced understanding of support tools, techniques and how technology is used to provide services  Advanced understanding of operating systems, business applications, printing systems and network systems  Advanced diagnosis skills of technical issues related of end-user hardware & software and network devices  Advanced experience and knowledge of working with the Microsoft 365 Platform  Must be able to type quickly and accurately while talking on the phone  A deep desire to deliver an amazing Client Experience  Advanced knowledge of IT Applications, Software & Hardware  The ability to speak both Geek and human  Great Communications skills, founded in being a good listener  A deep desire to deliver an amazing Client Experience  Drivers license  The ability to speak both Geek and Human  The ability to keep up with & adapt to the fast-paced IT world NICE TO HAVE  Experience using a Ticketing system / RMM Tool and PSA software  Experience providing support via remote tools  Experience handling Technical Service Tickets  Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc.  Client Experience Certifications such as Helpdesk Habits etc.  Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business. PERKS • Get your birthday off 🤓, • Generous incentives for reaching Team and Company Goals, • Excellent Health / Dental and Vision plan!, • An easy-going environment and culture (we all enjoy what we do), • The flexibility to work from home (we run a Hybrid office), • A Stand-Up Desk and High-Powered Laptop, • A Proactive Approach to Ongoing Training to help you develop life-long skills CAREER GROWTH For someone looking to progress their role, the Senior Helpdesk Engineer naturally leads into roles such as: the Service Delivery Manager or CTO. Powered by JazzHR qo2gmVu83u

Job DescriptionIT Helpdesk TechnicianAbout the RoleMurgado Automotive Group is seeking a motivated and skilled IT Helpdesk Technician to join our dynamic IT department. This role is critical to supporting our users at our Chicago locations in Illinois. You will be the first line of support, helping resolve technical issues and contributing to the overall efficiency and reliability of our IT systems.The Ideal CandidateYou are an enthusiastic problem solver with a customer-first mindset. You bring experience in IT support, communicate clearly, and enjoy working in a fast-paced environment. You thrive in a collaborative setting and take initiative to improve systems and processes.Key Responsibilities∙ Serve as the initial point of contact for technical support via phone, email, and ticketing system∙ Provide remote support using RMM tools (e.g., ConnectWise Automate)∙ Install, configure, and maintain desktop hardware, software, and peripherals∙ Manage user accounts, permissions, and access controls∙ Troubleshoot and support desktop, laptop, and printer issues∙ Escalate unresolved issues to senior IT staff as appropriate∙ Provide accurate information about company IT services and products∙ Suggest improvements to IT procedures and user experience∙ Document support issues, resolutions, and feedback in a clear and concise manner∙ Occasionally participate in after-hours support, project rollouts, or upgrades (nights/weekends/holidays)∙ Communicate clearly in English (additional languages a plus)Qualifications∙ 1–4 years of experience in a help desk or IT support role∙ Strong troubleshooting and analytical skills∙ Detail-oriented with excellent organizational skills∙ Valid driver's license and reliable transportation ∙ Relevant certifications (e.g., CompTIA A+, Network+, MCP) is a plus∙ Currently pursuing or holding a degree in IT, Computer Science, or a related field is a plusWhat We Offer∙ Competitive compensation based on experience and performance∙ Comprehensive benefits package (medical, dental, vision, and retirement)∙ 401(k) with company match∙ A collaborative and supportive team culture∙ Opportunities for professional growth and career advancement∙ Employee discounts on company productsIf you are passionate about technology and ready to contribute to a growing IT team, we’d love to hear from you. Please submit your resume to be considered. We appreciate your interest and will contact qualified candidates for the next steps. Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status. We are an employer who participates in the E-verify program with the Department of Homeland and Security. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Title: Helpdesk Analyst Location Chicago (financial district) Compensation: Competitive salary Position Type: Full-Time / Perm Join a growing financial firm (200+ employees) known for strong values, collaboration, and rock-solid engineering. We’re looking to hire a Helpdesk Analyst provide timely and effective technical support to end-users via phone, email, and a ticketing system. The ideal candidate will be a customer-focused problem-solver who can diagnose, troubleshoot, and resolve issues related to computer systems, software, and hardware in a fast-paced environment. Essential duties and responsibilities • User support: Respond to, analyze, and resolve technical support requests from internal users in person, by phone, or through electronic communication., • Troubleshooting: Diagnose and fix issues related to hardware (e.g., laptops, desktops, printers, headsets, networking devices, etc.), operating systems (e.g., Windows), and software applications (e.g., Microsoft 365)., • Ticket management: Log, track, and document all support incidents and service requests in a ticketing system, providing clear and concise communication with users throughout the process., • Escalation: Escalate unresolved or complex issues to higher-tier support teams or management in a timely and professional manner., • Account maintenance: Perform routine user account administration, including password resets, account unlocks, InTune, and access control modifications using tools like Active Directory., • Network assistance: Troubleshoot basic network connectivity issues, including problems with local area networks (LAN), Wi-Fi, and VPN access., • Documentation: Contribute to and maintain the internal knowledge base with solutions and procedures for common technical problems., • Equipment deployment: Assist with the setup, configuration, and deployment of new computers, software, and other IT equipment for new employees., • Technical knowledge: A solid understanding of computer hardware, selected software applications, and basic networking concepts., • Problem-solving: Strong analytical and diagnostic skills with the ability to methodically break down complex issues., • Communication: Excellent verbal and written communication skills to clearly explain technical solutions to non-technical users., • Customer service: A patient, empathetic, and professional demeanor, especially when assisting frustrated users., • Organization: The ability to prioritize and manage multiple tasks and support tickets effectively in a fast-paced environment., • Education: Bachelor's degree is preferred., • Great culture – Long-tenured, friendly team with high internal respect, • Growth opportunities – leverage latest technologies + platform unification = exciting projects, • Stability – Financial industry, low turnover, strong leadership ???? Apply now to learn more.

Job Description 6170 Joliet Road Countryside, IL 60525 JOB POSTING 18 MONTH INTERNSHIP EMPLOYMENT OPPORTUNITY Position: Information Technology Intern Duration: 18 months Part Time: 16-29 hours per week, flexible with school schedule Rate of pay: $17.00 per hour The ideal candidate would be a junior in College/University with a focus on Information Technology. While in the internship program you will work part time and be able to complete an 18-month internship program before graduating. You will be providing value added resources and services to the organization, which will enable you to grow within your skillset and concentrated coursework. Job Duties: • Answer helpdesk phone calls, troubleshoot issues and document support tickets, • Imaging of new computers, configuration of Bitlocker, MFA and Intune, • Installing windows updates and vulnerability remediation, • Securely erasing storage media as part of decommissioning of hardware, • Review non-compliant devices and follow up with end users to bring back into compliance, • Commute to Wilmington Illinois and work in person, • 6:30am daily start time preferred, • Active college student with two years of school coursework in information technology or related technology disciplines., • Attending a school in the Chicagoland area and willing to make an 18-month commitment, • Willingness to learn and be a self-starter, • Focus on customer service and attention to detail, • Must be able to communicate effectively with all co-workers and various internal entities, • Must be a team player and able to work with other departments, • Excellent oral and written communication skills

Job Description One of our corporate financial clients in downtown Chicago has an immediate onsite opportunity for a Desktop Support Analyst. This role will be 50% help desk and 50% deskside work. Professional attire and attitude required, including excellent customer service and communication skills, attention to detail, and ability to work independently with minimal supervision with a high sense of urgency. This will be 100% onsite. Hours are M-F, 8am-5pm. Offering hourly rate is $27-$28/hr. What We Do We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department. Who We Are Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others. Why You Should Join Us You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days. Responsibilities: • Take initial call from Corporation end user and log data Provide first level diagnosis for potential resolution • Direct other calls to the appropriate Resolver Group, • Escalate calls that cannot be resolved by either Level One or Level Two, • Monitor tickets and prioritize work for analysts and engineers, • Provide clients with status of open tickets upon request, • Process new hire, term and move requests, creating the appropriate work items within the ticketing system, • Create “Active Directory” profiles for new hires/modify existing profiles when required, • Engage 3rd party vendors when needed and document accordingly, • Troubleshoot hardware and software issue based on priority, • Perform repairs for equipment failures, • Connect new workstations to network and host systems, • Perform equipment moves if required, • Perform application software installation, • Perform data migration services, • Assist with helpdesk coverage as required, • Maintain loaner laptop pool, • Assist with desktop/laptop imaging as needed, • Any other activities assigned by TRC Manager Qualifications: • Professional presence and excellent communication skills., • Experience in a previous professional/corporate or financial environment highly desired., • IT certifications or equivalent of education preferred., • Ability to work well with others, customer friendly, and ability to work independently as needed.

Job Description Middleground Technologies is looking for a IT Service Desk Engineer to join our team in our Westchester office. This person will provide technical guidance and support to our business and customers. The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their interpersonal skills to communicate with customers and provide a solution to their technical problems quickly and professionally. Responsibilities: • Act as product expert – Review and respond to all software and hardware issues as reported. Evaluate the product by testing its capabilities in an on-going manner. Determine and report on system capabilities and restrictions. Evaluate the customer objective and suggest alternatives and recommendations., • Provide customer support – Collaborate with other technical team members to provide exceptional customer service to the client. Work with programmers to explain any errors found and provide recommendations for a solution. Improve any current programs by understanding the goal and outcome. Requirements: • Bachelor's degree in Computer Science (or the equivalent) is required, • Four years of related technical support experience with end user PC support, servers, and networking., • Technically savvy with strong project management skills, • Experience troubleshooting issues and achieving solutions, • The ability to explain to a non-technical person in a way they will understand Middleground Technologies is an IT Managed Services organization dedicated to helping our clients with all of their technologies needs such as tech support, projects, cybersecurity, voip, and more. Our employees enjoy a work culture that promotes empowerment and work life balance, and of course room to grow! Benefits include 401K, Health, Vision, Dental, Paid Time Off, Company Outings, Training and professional development. Employees can also take advantage of offerings like casual dress code, free parking, corporate discounts and more! Powered by JazzHR gV5lAq6o9X

Job DescriptionSummary Our client is a leading IT Solutions Company in the Chicagoarea (Oak Park, IL) and they are in need of a Help Desk Support Level II+ Technician. An IT Technicians role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties. Duties & Responsibilities • Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues., • Provisioning and system setup for new hires., • Prioritize incidents and service requests according to defined processes to meet defined SLAs., • Use remote tools and diagnostic utilities to aid in resolving support requests., • Monitor and manage Microsoft Windows 7/8/10 Operating Systems., • Server administration via Active Directory, File & Print services, DNS, DHCP., • Install antivirus software and ensure virus definitions are up to date., • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Manage Microsoft Exchange Server, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response.Qualifications & Requirements, • Having worked in an MSP environment is a PLUS!, • Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • 2-3 years of experience in a client-facing environment such as sales engineering, • Kaseya RMM and Autotask PSA Experience a plus, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plusOur client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Oak Park, IL

Job Description Metropolitan Family Services empowers families to learn, to learn, to earn, to heal, to thrive Part mentor, part motivator, part advocate, since 1857. Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Metropolitan is Illinois’ first comprehensive human services agency and reaches more than 117,000 individuals and families in Chicago. Evanston/Skokie, the southwest suburbs and DuPage County with services promoting education, economic stability, emotional wellness and empowerment. We are currently searching for an Unpaid Part-Time Information Systems Department Intern Job Qualifications: • Currently enrolled in a Bachelor's or Master's Degree program in information technology or related field., • Candidate must have bachelor's degree or master's degree in information, technology or related field preferred., • Candidate must be organized and have capabilities for setting priorities., • Candidate must have a desire to learn and adapt in a corporate environment., • Candidate must have strong self-starter skills and willing to collaborate within a team environment., • Candidate must be willing to work, hybrid, remote, and an office., • Candidate must have strong communication skills, preferred., • Candidate must be willing to learn project management skills and other leadership, communication skills., • Will learn and support the use of Articulate 360 platform, an e-learning course development tool to help staff create e-learning content courses tailored to their program needs and publish to our learning management system., • Will learn and support the use of Confluence, our preferred agency wide documentation hub which will house department and program information for staff to access resources, policies, project/teamwork across the agency., • Will learn and support any enterprise application projects that may require development., • Will learn and support any general application projects that may require expertise and support with license/account management, training for staff., • Will learn and support cyber security and fishing awareness trainings to staff for quarterly compliance standards within our department., • Will learn from and assist the Director of Information Systems Project Management by working through project plans, executing project tasks, and holding support meetings with stakeholders to fulfill incoming project requests from the helpdesk., • Will learn and support any incoming helpdesk requests and tickets submitted by users, agency wide. Additionally, may be asked to support in staff trainings on Information Systems Application topics., • Will learn and support the system operations team in fulfilling project tasks related to network and servers, equipment, E-Fax, Zoom, or other projects as assigned., • Will learn and support the use of tableau application by uploading systems data and visualizing it for analytics from stakeholders agency wide to help drive business decisions., • Will be encouraged to use Zoom platform as a form of team communication and coordination of project tasks for ongoing collaboration within teams and the entire information systems department., • While performing the essential duties of this internship, the intern is required to sit and stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel, handle and operate objects or controls, and occasionally stand, bend, stretch, stoop, kneel and crouch., • The intern is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing and viewing a computer terminal., • The Intern may occasionally lift and/or move up to 25 pounds.

The Client Consultant plays a critical and unique role at Euromonitor International.Working across a named list of existing high-profile accounts with established spending patterns, your goal is to uncover additional partnership opportunities within the North American region.By leveraging our entire

Checking the proxy and the firewall.Check your Internet connection.Check any cables and reboot any routers, modems, or other network devices you may be using.Allow Chrome to access the network in your firewall or antivirus settings.If it is already listed as a program allowed to access the network,

Perform day-to-day physical support including racking, stacking, patching, and decommissioning of servers, routers, switches, and storage devices.Handle on-site tasks such as hardware replacements, hard drive destruction, cable management, and inventory updates.Assist remote teams by acting as "hand

Position: System Administrator.Location: Chicago, IL / Irvine, CA (Onsite).Job Description: Mobile device management, EUCS - End User Messaging, MS Exchange Server, ITIS Sharepoint Admin.

We're looking for a Customer Support Specialist to join our team and be the first line of support for creators, talent reps, and internal teams using Whalar's technology platforms, Foam and Echo.This role goes beyond answering tickets; you'll be helping creators authenticate their accounts, guiding

Helper C - Union (Caroline Hedger Apartments).WinnCompanies is looking for a Helper C to join our team at Caroline Hedger Apartments, a 449-unit senior housing and RAD property located in Chicago, IL.In this role, you will perform cleaning functions to ensure the appearance and physical condition of

Associate Client Support Consultant.Are you ready to join a company offering career advancement opportunities throughout your career journey?.Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and cont

As the Geek Squad Installation Helper, you'll accompany a team of seasoned Agents to customers' homes to assist with the delivery, installation, repair and haul-away of electronic devices.You'll support your team by performing duties including integration and networking with a primary focus is on co

Associate Client Support Consultant.Are you ready to join a company offering career advancement opportunities throughout your career journey?.Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and cont

The Plexus Groupe is looking for candidates who dream big.Do you enjoy working with best-in-class solutions?.Do you want to be part of a company growing faster than ever? If so, then you will want to read on!.We currently have an opening for an IT Help Desk Specialist at our Deer Pa

Associate Client Support Consultant.Are you ready to join a company offering career advancement opportunities throughout your career journey?.Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and cont

The Publisher Integration Engineer (PIE) will implement and maintain technical relationships with publishers, provide support to the larger Media team, and build tools to streamline processes.The PIE will report directly to the Manager of Publisher Integrations, and will work closely with Media Deve

Cities (Onsite Client Support).Independent Contractor (On-Call).Flexible / On-Demand – You accept jobs based on your availability.Important Note – Read Before Applying.We assign jobs to you based on your.You control your schedule and decide which assignments to take.This is a great opportunity f

Location: Chicago, IL or Remote Start: Immediate Duration: Full-time employee, long term Instant Connect Enterprise (ICE ) brings all your teams’ voices into one ecosystem, running all voice, text, and data over the Internet Protocol (IP).As the world’s leading interoperable tactical communicati

Seeking data center technician(s) for:.Connectivity and Hardware Support for IMACD - Installation, Move, Add, Change, Decommissioning Voice and Data Cabling Rack and Stack of data center hardware Patching The work will include all types of patching, break-fix, circuit provision and recovery, i