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Job Description Research & Planning Consultants, LP has an immediate opening for a talented Application Developer to join our team and take ownership of developing, maintaining, and optimizing custom applications that integrate with our Azure cloud infrastructure. This role will focus on building robust solutions that leverage Microsoft SQL Server databases and Azure services to support our enterprise operations. See our website: for more about the firm. Salary and Benefits: This is a full-time, salaried position with benefits. RPC offers competitive salary that will be negotiated based on the degrees and experience of the candidate. We offer a potential annual bonus based on the performance of the individual and of the firm. RPC also offers employees a full benefit package including paid leave, health insurance, life insurance, 401(k) plan, and flexible spending account. RPC is an equal opportunity employer. Duties The Application Developer will be responsible for designing and implementing web-based and enterprise applications using Microsoft technologies within our Azure cloud environment. You will work with IIS-hosted applications, Azure-registered enterprise applications, and database-driven solutions that connect to MS SQL Server instances in Azure. This role requires both independent problem-solving and collaboration with IT infrastructure teams to ensure seamless integration across our technology stack. This role is expected to operate with a high degree of autonomy and technical ownership, taking responsibility for designing, building, deploying, and maintaining production systems end-to-end. Key Responsibilities You will develop and maintain custom applications that interface with Azure SQL Server databases, including stored procedures, queries, and data integration workflows. Your work will include building and deploying applications through Azure App Services and IIS, implementing Azure AD (Entra ID) authentication for enterprise applications, and managing application registrations within the Azure portal for secure API access and service-to-service communications. Performance optimization will be a key focus, as you'll need to troubleshoot application and database performance issues, implement error handling and logging strategies, and ensure applications follow security best practices including encryption, secure credential management, and compliance with data protection standards. You will document technical specifications, deployment procedures, and application architectures while working with stakeholders to gather requirements and translate business needs into technical solutions. Our primary environment is Office365 and Azure which have AI capabilities we would like to explore and implement. The right candidate will act as a technical owner for multiple production systems, including architecture decisions, performance, reliability, and security. Other third-party software products essential to our operations are SmartSheet, QuickBooks, Bigtime, and Brighterway (medical summaries+). The candidate will be responsible for understanding those packages and the RPC workflows associated with them. You will work with RPC staff to bridge between those products and the Microsoft environment to increase productivity and produce additional data and reports. RPC has developed medical bill review software and identified many opportunities to extend and improve this software. You will be responsible for implementing improvements identified by the economics staff. The candidate will not normally be expected to respond to helpdesk requests but will assist other IT staff and contractors in emergency situations. Required Qualifications The ideal candidate has for this role has: • 3–6+ years of hands-on experience developing and supporting production applications in Microsoft Azure environments., • Strong proficiency in at least one production-grade language such as C#, .NET, Python, or PowerShell, with experience building real systems used by business users., • Demonstrated experience with Azure SQL Server, database design, performance tuning, and writing complex stored procedures and queries., • Hands-on experience with Azure App Services, IIS-hosted applications, Azure AD (Entra ID), application registrations, and secure API integrations., • Practical experience designing and deploying AI-driven solutions in production, such as Azure OpenAI, AI agents, or workflow automation systems. Azure OpenAI or similar LLM platforms * AI agents, workflow automation, or decision-support systems * Integrations between AI services and enterprise data sources (SQL, APIs, Office365) This role is not exploratory or academic — we are seeking someone who can build practical AI solutions that directly impact business operations. Best-suited candidates will have already operated as the primary technical owner for at least one cloud-based application. Candidate should be comfortable working with Azure services including App Services, Azure AD (Entra ID), Key Vault, and application registrations, and have practical knowledge of RESTful APIs, authentication protocols (OAuth, SAML), and web service integration. Experience with version control systems like Git and basic understanding of DevOps practices for application deployment are also required. Candidate should have experience developing AI- or ML-driven applications, such as Azure OpenAI integrations, Google Gemini, cognitive services, and/or custom machine learning models. Candidate should have several years of experience with AI solutions compatible with Office365 and Azure environments, including where and how to get additional information on product availability and capabilities. You will be responsible for working with RPC staff to identify opportunities to increase productivity and improve product quality by making full use of the Microsoft environment. This includes development of AI agents and other programming. Preferred Qualifications While not required, we'd value experience with Azure DevOps or CI/CD pipelines for automated deployments, familiarity with PowerShell scripting for automation tasks, knowledge of Azure Logic Apps, Functions, or other serverless computing options, and understanding of hybrid cloud scenarios connecting on-premises systems to Azure resources. Experience with reporting tools such as Power BI or SSRS, relevant Azure certifications (Azure Developer Associate, Azure Database Administrator), and background working in healthcare environments would all be advantageous. Experience working in healthcare or HIPAA-regulated environments, with understanding of compliance and data security considerations is a strong plus. Technical Environment You'll be working with Microsoft SQL Server in Azure (including Azure SQL Database and SQL Server on Azure VMs), IIS web servers and Azure App Services, Azure Active Directory (Entra ID) for identity management, Visual Studio or VS Code development environments, and various Azure management tools and portals. This position offers an opportunity to work with modern cloud technologies while building practical solutions that directly impact business operations. You'll have the autonomy to architect solutions while being supported by experienced IT infrastructure professionals. Salary The budgeted salary range for this position is $115,000 to $135,000, plus benefits including 401(k) matching, health insurance and performance bonuses. Location Research Planning Consultants, LP is located in Austin, TX. The preference is to hire an individual in the Austin metroplex, working in the office 2-3 days per week, but a remote position is acceptable for the right candidate. Remote candidates will need to travel to the Austin, TX office at least one week per month. Relocation packages available. To Apply: Persons interested in the position should send (1) a current résumé or Curriculum vitae to Mackey Williams at . Please include a cover letter and indicate in the letter your address, phone number, and the best time to contact you by phone.

Job Description About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. As a Desktop Support Engineer, you will directly support Ping employees in Austin, TX and around the globe. You will solve problems, provide secure and reliable end-user support, and be responsible for maintaining end-user computing and office technology at our Austin, TX site in close partnership with our Systems, Security, and Facilities teams. You Will • Report to the Manager, Desktop Support, and provide Tier 1 end-user support through various channels such as phone, in-person, and our ticketing system for all IT-related questions and issues from Ping Identity employees and affiliates., • Triage and prioritize support tickets, identifying those requiring urgent attention, and perform problem analysis to recognize support call trends and areas for improvement., • Follow documented security and identity verification procedures (e.g., for password resets, MFA changes, and access requests) to protect users and systems from social engineering and other threats., • Contribute to the knowledge base by creating and updating articles that document common issues, configurations, and "how-to" guides, fostering self-service troubleshooting among employees., • Manage software licenses at the end-user level, including assignment and tracking, in coordination with application owners and Procurement to ensure compliance and efficiency., • Handle IT hardware assets, including issuance, tracking, and maintenance of computers, monitors, phones, and peripherals, ensuring accurate inventory and timely lifecycle management., • Facilitate the onboarding process for new employees by provisioning equipment, setting up logins and access, and providing orientation to the IT environment, tools, and support channels., • Manage the offboarding process for departing employees, including disabling access, following security and identity-verification procedures, and collecting assets to maintain security and inventory accuracy., • Provide hands-on support for conference room and office technology (e.g., AV/Zoom rooms, docking stations, printers) and perform various facilities-related tasks such as office moves and shipping/receiving of IT equipment., • Coordinate with vendors for warranty repairs of IT assets, ensuring timely resolution and minimal disruption to operations., • Work within our ITSM / ticketing system to help the team meet or exceed SLAs and service quality targets, and contribute to reporting and continuous improvement efforts., • Collaborate closely with Systems, Security, and Facilities teams to escalate complex issues, maintain standard configurations, and support site-level initiatives.You Have, • 2–4 years of experience in an IT support or helpdesk role, demonstrating a solid foundation in providing technical assistance to end-users., • Proficiency in supporting macOS and Windows 10/11 systems, with hands-on experience troubleshooting common issues and configurations., • Experience providing hardware support for both Apple and Windows (Dell, Microsoft, Lenovo, etc.) devices, including installation, maintenance, and basic repair or warranty coordination., • Familiarity with Jamf Pro and Microsoft client support tools, enabling efficient management and troubleshooting of endpoints., • Knowledge of Active Directory and Google Workspace (G Suite) administration, including user lifecycle tasks, group membership, and access control., • A strong awareness of security best practices in a helpdesk context, including careful identity verification, handling of sensitive requests, and adherence to documented security procedures., • AS or BS in Information Technology, Computer Science, or equivalent experience, indicating a formal education or relevant certifications in the field. In accordance with Colorado's Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities. Life at Ping: We believe in and facilitate a flexible, collaborative work environment. We're growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that's who we want to succeed with every day. Here are just a few of the things that make Ping special: • A company culture that empowers you to do your best work., • Employee Resource Groups that create a sense of belonging for everyone., • Regular company and team bonding events., • Competitive benefits and perks., • Generous PTO & Holiday Schedule, • Parental Leave, • Progressive Healthcare Options, • Retirement Programs, • Opportunity for Education Reimbursement We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Job DescriptionAbout xAI xAI's mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company's mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. All employees are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates. Who We Are At 𝕏, we are at the forefront of technology, driven by a mission to revolutionize digital interaction and create the Everything App. Our platform is a space where people can connect, share ideas, and engage in meaningful conversations. Our global operations span across continents, connecting innovators and fostering a culture of collaboration and excellence. Our IT Services team is the backbone of our operational efficiency, ensuring seamless connectivity and technical assistance for all our employees, regardless of their location. Job Summary: We are seeking a skilled and helpful IT specialist to join our IT services team. This role provides advanced technical guidance and service to end-users, resolves complex IT issues, and collaborates with Level 1 technicians and senior IT staff to ensure seamless technology operations. The ideal candidate is a problem-solver with strong technical expertise, excellent communication skills, and a commitment to delivering outstanding customer service. Key Responsibilities: • Provide second-line technical assistance for hardware, software, and network issues via phone, email, or in-person., • Diagnose and resolve complex technical problems, including system crashes, network connectivity issues, and software conflicts., • Manage and administer user accounts, permissions, and access controls in systems like Active Directory., • Assist with the deployment, configuration, and maintenance of hardware (desktops, laptops, servers, and peripherals) and software applications., • Monitor and maintain IT systems, including performing patch management, updates, and basic server administration., • Document and update IT service tickets with detailed resolutions and escalate unresolved issues to Level 3 experts or specialized teams., • Contribute to and maintain IT knowledge base articles and self-service wikis to enhance user self-sufficiency., • Support IT projects, such as system upgrades, migrations, or new technology rollouts., • Train and mentor Level 1 technicians, providing guidance on troubleshooting techniques and best practices., • Ensure compliance with company IT policies, security standards, and data protection protocols., • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred; equivalent experience considered., • 2-4 years of experience in IT, helpdesk, or a related technical role., • Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common enterprise software., • Proficiency in troubleshooting network issues (TCP/IP, DNS, DHCP, VPNs) and basic server administration (Windows Server, Linux basics)., • Experience with IT service management tools (e.g., ServiceNow, Jira) and ticketing systems., • Familiarity with virtualization technologies (e.g., VMware, Hyper-V) and cloud services (e.g., Google Workspace, Microsoft 365) is a plus., • Excellent problem-solving, analytical, and customer service skills., • Ability to work independently and collaboratively in a fast-paced environment., • Experience with scripting (e.g., PowerShell, Bash,Python) for automation tasks., • Knowledge of cybersecurity best practices and tools (e.g., antivirus, endpoint protection)., • Full-time position, onsite with occasional on-call or after-hours support., • Collaborative team environment with opportunities for growth and professional development. We are committed to an inclusive and diverse 𝕏. 𝕏 is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected status. xAI is an equal opportunity employer. For details on data processing, view our Recruitment Privacy Notice.

Job DescriptionBenefits: • Flexible schedule, • Opportunity for advancement Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities • Perform a wide range of technical tasks including but not limited to:, • OS installations, hardware diagnostics, and software setup, • Structured cabling (including drilling, running, and dressing cables), • Telecom work (punch-downs, demarc extensions, etc.), • Work independently across various environments: retail, medical, restaurant, and corporate, • Maintain a high standard of professionalism with clients, • Be on call and ready to respond to service requests within your territoryPreferred Skills & Experience, • PC and printer troubleshooting experience (a strong plus), • At least 1 year of I.T. or Telecom experience, and one of the following:, • A+ Certification, • Network+ Certification, • OR 5+ years verifiable field experience in I.T./TelecomRequired Equipment & Qualifications, • Reliable personal vehicle (Public transportation not accepted), • Valid drivers license, • Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers)., • Laptop with Ethernet port, • Smartphone with mobile hotspot, • Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage., • Punctual, courteous, and presentableCompensation & Perks, • Paid hourly while on site, • 1099 contractor position, • Travel pay included (based on time travel; approx. 80-mile radius from home), • App-based tracking for job time and travel, • Exposure to new and exciting technologies and clients, • Opportunity to expand your skills and industry knowledgeAbout AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

Job DescriptionDescription:United Way for Greater AustinIT Systems Support SpecialistDepartment: Systems and OperationsRegular, Full-time, Exempt Who we are: United Way for Greater Austin brings our community together to break economic barriers and build opportunity for all. We break the cycle of economic hardships for families and individuals, striving to create a vibrant, thriving community. Recognizing the urgency of addressing economic challenges, we focus on increasing the availability of high-quality early care and education and access to pivotal resources to address financial barriers in Central Texas. Our united front includes dedicated donors, volunteers, corporate and civic partners, staff, and a connected network of neighbors. Together, we leverage data, community alliances, services, and public engagement to transform Central Texas, responding to urgent needs with lasting, impactful solutions. Who we want: The IT Systems Support Specialist will be responsible for monitoring and maintaining IT systems, providing technical support to end-users, and assisting with the deployment and configuration of hardware and software. In this role, you will be responsible for managing third-party applications and ensuring compliance with security policies and procedures. The ideal candidate will have strong troubleshooting skills, attention to detail, and experience with CRM platforms. Who you are: • Cultivates innovation: You come with helpful, new, better, or unique ideas and encourage diverse thinking to promote and nurture innovation. You introduce new ways of looking at problems and implementing creative solutions., • Drives results: You have a strong bottom-line orientation. You persist in accomplishing objectives despite obstacles and setbacks and have a track record of exceeding goals successfully. You push yourself and help others achieve results., • Collaborates: You work cooperatively with all departments across the organization to achieve shared objectives and represent their interests while being fair to others and their area. You partner with others to get work done and credit others for their contributions and accomplishments — you garner the trust and support of others., • Being resilient: You are confident under pressure and maintain a positive attitude despite adversity. You manage crisis effectively, bounce back from setbacks, and grow from your hardships and negative experiences., • Action-oriented: You actively identify issues and proactively work to improve the status quo., • Situational adaptability: You perform at a high level with multiple teams across the organization. You remain professional and mission-focused in urgent situations and always emphasize high-level customer service., • Decision quality: You make decisions that reflect the mission and values of the United Way brand. You maintain sound judgment in the absence of leadership. System Monitoring & Maintenance • Monitor servers, networks, applications, and system performance., • Perform routine maintenance tasks., • Respond to help desk tickets related to system access and configuration., • Provide basic technical support for end-users., • Collaborate with internal and external stakeholders for new and existing initiatives., • Assist in installing and configuring operating systems and applications., • Execute scheduled backups and verify data integrity., • Apply security patches and updates as directed., • Help enforce IT policies and procedures (password policies, access controls)., • Maintain accurate records of system configurations and changes., • Document troubleshooting steps and resolutions for internal knowledgebase., • Manage and administrator 3rd party applications and vendors across the organization., • Microsoft 365 and Azure administration and support., • Salesforce and donor database administration., • Bachelor’s degree in a related field or the equivalent of education and experience, • 2-5 years of experience in IT support or systems administration, • Confidence and success in project and process management, • Ability to connect strategic vision with tactical execution., • A highly motivated, self-starting, and results-driven approach., • Skilled in utilizing data to drive decisions and actions., • Strong commitment to collaboration and teamwork; ability to work well with staff across all departments, • Exceptional organizational and planning skills and keen attention to detail., • Ability to manage multiple, simultaneous projects in a fast-paced work environment with an ability to prioritize time-sensitive assignments, • Minimum of two years of hands-on experience working directly with Salesforce, including a proven track record in Salesforce development and administration. Strong proficiency in configuring, customizing, and optimizing Salesforce to meet business needs, with a demonstrated ability to implement complex solutions and drive system enhancements., • Commitment to diversity, equity, and inclusion and a passion for social justice, • High level of confidentiality and organizational skills., • Dynamic and rewarding work environment, • Competitive Compensation, • Hybrid Work Option, • Employer 403(b) Matching, • Employer-Sponsored Health Insurance (for employees), • Dental Insurance, • Vision Insurance, • Health Savings Account (HSA), • Flexible Spending Account (FSA), • Generous Paid Time Off (PTO), • Paid Parental Leave, • FMLA, • Employee Assistance Program (EAP) This position is located in Austin, Texas, and reports directly to the Director of Systems and Technology. Notice: The job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Management has the right to assign or reassign duties and responsibilities at any time. United Way for Greater Austin is an “at-will” employer. Requirements:

About the role: Gartner Analysts are industry thought leaders who create must-have research, taking strong positions, market predictions and best practices for a broad range of world-leading organizations. A Director serves as a leader within Gartner's Business and Technology Insights (BTI) group. Utilizing research and analytical skills, a Director plays a significant role in producing pragmatic and provocative research which Gartner clients consume and apply to propel their business toward key objectives and their mission critical priorities. They are a trusted source of advice for clients, reinforcing Gartner's value every day by engaging them via in-person meetings, virtual meetings, sales support visits and Gartner conferences to discuss complex client challenges and offer appropriate recommendations. What you will do: * Take strong positions, create innovative, thought provoking, and highly leveraged "must-have research" content * Develop new research and ideas through thought leadership and offer compelling, actionable approaches to client's needs and requests that accelerate the client's ability to act * Develop in-depth analysis to identify the root cause of a client's barriers or overall needs and reframe thinking to drive strategy forward * Bring provocative, independent insights to Gartner leaders that can evolve the course of a research agenda * Research, analyze and predict market trends and shifts to provide clients and vendors with actionable insights * Provide clients and prospects with actionable advice aligned to their designated content area via virtual or face-to-face interactions * Create and deliver high value presentation materials on and off stage for Gartner events, industry and professional association conferences, and client briefings * Support Research and Sales: Provide sales support serving as voice of the market to help research teams create content and to drive engagement with clients to make progress against their critical priorities to grow their business * Provide high quality and timely research content peer review * Build credibility as an industry expert to represent Gartner research, methodology and strategy * Actively participate in innovation, ideation, and research discussions and collaborate effectively with peers in the research community * Identify research process improvements or develop new processes that help the team and Research & Advisory provide excellent service delivery * Be a mentor and a coach by supporting more junior team members * Be client-centric while actively seeking to help clients engage regularly and often with Gartner research and interactions What you will need: * Bachelor's degree or equivalent experience; Graduate degree preferred * 10+ years of relevant field or industry experience * Sourcing managed servicesexperience is requiredin 2 of the "Must-Have" markets below,additional experience in "Other-Markets" is a plus. * Expertise in all phases of sourcing for IT services from 3rd party providers (outsourcing). This includes ability to review RFPs, statements of work, contract terms, SLAs for outsourced (onshore/offshore/nearshore) IT services deals. * Knowledge of Global IT service providers (service integrators) is a must and knowledge of how services are delivered in NAM is desired along with a competitive interplay between incumbents, emerging providers, disruptors, and outsourcers. Additional knowledge on other markets, such as EMEA, APC and ANZ is optimal. Must-Have Market Knowledge(preference for experience in 2 out of 3): * BPO Services: Procurement and HR BPO services are outsourced managed services which include end to end functional process execution and support using either client's technology or vendor provided technology. Procurement BPO includes both category management and P2P processes, where HR includes payroll and benefits business process outsourcing * Managed Data & Analytics Services:D&A is the management of data for all uses (operational and analytical) and the analysis of data to drive business processes and improve business outcomes through more effective decision making and enhanced customer experiences. Service offerings include Analytics and business intelligence (BI), Data integration, Data management (and data governance), Data quality, Data science and ML, Master data management and Metadata management * IT Infrastructure services outsourcing including managed cloud services, data center outsourcing, service integration and management (SIAM) and digital workplace services. Other-Markets(in order of preference) * Cloud Transformation Services.ie Preparing and moving applications to the Cloud * Outsourcing Applications & Infrastructure (Hosting) Services(including offshore, nearshore) from strategy, supplier selection, contracts, and management of deal * Cloud Hosting servicesincluding hyperscalers such as AWS and Azure. * Demonstrate executive presence; can immediately establish credibility with executives and additional stakeholders * Custom Development Servicesi.e Custom platforms, Web/Mobile, API, integrations * Enterprise Solutions implementations services(e.g., ERPs like SAP S4Hana, Oracle cloud, MS Dynamics, Desktop /Helpdesk solutions like Outlook365, ServiceNow. HCM and CRM SaaS Solutions like Workday, Salesforce etc.) Additional skills required * Strong organizational skills; ability to work under tight deadlines and produce high quality deliverables * Demonstrate excellence in research and writing ability * Strong written and verbal proficiency, analytical and presentation skills; ability to engage clients and respond effectively to questions * Proficient in analyzing and synthesizing data; can effectively apply patterns and frameworks while drawing and defending conclusions to client challenges * Strong communicator who is able to explain complex concepts concisely and simply * Subject matter expert comfortable presenting at large and small-scale speaking engagements * Strong business and financial acumen * Deep knowledge of the global and competitive landscape within subject area as well as the interplay in that market * Ability to work independently, while also being intrinsically motivated to collaborate across teams and support the workflow of others, in a multicultural global team * Learning agile and adept with navigating highly matrixed environments * Ability to represent Gartner's research methodology and strategies effectively at all levels * Willingness and ability to travel up to 25% (where applicable) #Remote #LI-SK1 Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we've grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work. What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 148,000 USD - 175,500 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to___. 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Job DescriptionDescription: Who We Are Acumera is now Scale Computing! Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, andscalable technology that powers critical operations worldwide. About the Role Trainee/Associate Engineer will oversee daily operation of support desk functions that includes taking calls as first level support, entering the reported problems in the ticketing system, solving user problems, proper escalation of open problems and dealing with the customers. Will also participate in preventative maintenance, troubleshooting, configuring and providing technical support for end-users. Great candidates will look like this: A team player who can work well within the team and collaborate cross-functionally, especially in a remote environment. An excellent communicator who is efficient and effective with customers and colleagues via instant messages, email, video conferencing and in-person interactions. Enjoy troubleshooting and problem-solving analytically. Essential duties and responsibilities include the following: (Other duties may be assigned.) Provide helpful and professional assistance to customers via phone, email and tickets. Create or update support tickets as required for phone calls. Document all calls, actions, and any relevant information in ticket notes. Handle tickets created by customers via email. Follow up on existing tickets proactively and within specified time frames. Resolve or escalate tickets in a timely manner, within SLA guidelines. Interact with other departments and teams, collaborating on tickets or solutions. Evaluate customers’ needs and determine the appropriate action. Troubleshoot complex technical issues with customers via phone. Understand and follow security and other guidelines for customers’ accounts. Process voicemails, creating or updating support tickets as necessary. Write and send customized email responses to customers for specific situations. Understand and adhere to Scale Computing policies and procedures. Place outbound calls to resolve internally-detected issues. Be professional and courteous at all times, especially when speaking or conversing with customers. Technical requirements: Knowledge of at least some of the following: General computer systems PCs, laptops, mobile devices. Current and recent Operating Systems Windows, Mac OS, Linux Routing Protocols and concepts Static and Dynamic routing, Distance, Priority, routing table, Default Gateway Switching Protocols and concepts VLAN, Trunks and link bonding, Spanning Tree and RSTP, MAC Address table, ARP. Networking Protocols and concepts TCP, UDP, DHCP, DNS, VPN, ICMP, TELNET, SSH FTP, HTTP(s), IPSEC, SSL,etc. Network troubleshooting tools such as PING, TRACEROUTE, NSLOOKUP, IPCONFIG, etc. ? OSI Model – Advanced understanding of layers 1-4 ? Subnetting and Supernetting ? Firewall rules and policies, Access Lists Deep understanding of technical concepts within networking environments as well as security, risk and compliance. Entry Level knowledge of Switches, Routers, Firewalls, and Networking in general is required. Must be detail-oriented and must be able to work well in a team environment. Reporting Structure: Reports to Tier 1 Manager - NOC. Education and Experience: Bachelor’s degree (B.E./B.Tech/BCA) in a technical domain such as Computer Science, Telecommunication, Electronics & Communication, Information Technology, or a related field. Minimum experience in the networking domain is preferred. (0-2 years) Experience working in helpdesk or technical support is preferred. Industry certifications like CompTIA Network+, CCNA, CCNP, JNCIA, Wireshark, etc. are preferred. Perks of Acumera Group medical insurance. Paid company holidays. Casual dress code Cab facilities for employees working in shifts. Fully stocked snacks at office. Vibrant and Inclusive Workplace Atmosphere. Flexible work environment and an opportunity to grow as we grow. Scale Computing is an equal-opportunity employer. All final candidates will be subject to a pre-employment background check. Requirements:

Job Description This is a long term contract position that can be based anywhere in the US (100% remote). Contract to Perm can be considered for local Austin, TX candidates only. We’re looking for a polished, service-minded IT Systems Engineer to lead in-office support at our Austin HQ while delivering high-touch, high-reliability support for our executive team. You’ll be responsible for ensuring a seamless experience across devices, AV systems, collaboration tools, and SaaS platforms. From onboarding new team members to running executive all-hands meetings without a hitch, you’ll be the local face of IT—proactive, calm under pressure, and committed to operational excellence. This hybrid role blends hands-on technical systems work (primarily Windows and SaaS tools like Google Workspace, Jamf, Okta, Zoom) with the finesse required to support C-suite leaders and sensitive environments. We’re a mission-driven company operating in a HIPAA-regulated space, so attention to detail and discretion are essential. What You’ll Do • Administer and support Okta, Jamf, Google Workspace, Zoom, Slack, and other core SaaS tools, including user provisioning and access management., • Deliver in-person support at our Austin office, resolving hardware, software, and connectivity issues with professionalism and empathy., • Provide executive-level support, ensuring devices, meetings, travel tech, and day-to-day systems are reliable, secure, and responsive., • Set up, configure, and maintain employee laptops (primarily Windows), ensuring compliance through tools like Jamf or similar MDM platforms., • Support and maintain AV systems and Zoom Rooms for hybrid meetings, events, and executive communications., • Manage onboarding and offboarding tasks, including equipment provisioning, account setup, and welcome orientation., • Triage and resolve IT tickets via help desk systems, Slack, Zoom, and email—prioritizing clarity, speed, and accountability., • Collaborate with IT and Security on automation, process improvements, and internal documentation to enhance the employee tech experience., • Ensure all support activities comply with HIPAA, SOC 2, HITRUST, and internal security standards. What We’re Looking For • 3–5 years of experience in IT systems support working with Okta, JAMF, Google Workspace, and Slack., • Strong experience in WIndows environments, • Experience with Google Workspace, Zoom, and cloud-based collaboration tools., • Hands-on experience supporting AV equipment and Zoom Room configurations., • Familiarity with Jamf or other Apple device management tools., • Impeccable customer service and communication skills—especially when working with senior leaders., • Strong organizational and prioritization abilities; able to work independently with minimal supervision., • Clear understanding of IT operations within security-conscious environments (HIPAA, SOC 2, HITRUST). #ZR #IND

Job DescriptionSalary: You must live in the Austin, DFW, Houston or San Antonio area to be considered for this job. Our headquarters is based out of Austin so for candidates in the DFW, Houston or San Antonio area, your work will predominately be remote from home with the occasional visit to our Austin office or client site. Also, we ask that you read this job ad thoroughly before applying to make sure the position fits you and to make sure you meet our requirements. You must have experience at an MSP. Nerds in a Flash is a full-service managed IT services company headquartered in Austin, Texas. We've helped keep Austin and San Antonio businesses running smoothly for more than 19 years by providing heroic, rapid-response support. Were a small team where every employee plays a crucial role shaping the business, and were looking to grow with the right people. What youll be doing as a Systems Administrator: Your responsibilities will range from managing the email helpdesk, providing remote support to our managed clients, running scheduled onsite visits for MSP business users, and project work such as building and deploying servers. Qualities we need in you: Dependability: Theres a 15-min response-time SLA for our helpdesk and youll be running appointments solo after training, so its imperative that youre on-the-ball from the start of the workday, and that we can trust you to represent the company with friendliness and professionalism. Independence: We have lots of open communication throughout the day and youll always have the help and support of your team available, but its important that youre the type that takes charge of your work and likes getting things done on your own. Emotional Intelligence: our customer relationships are long-standing, so its imperative that you can sense when someone is becoming upset, know how to respond in a way that eases their frustration, and decide when to ask another team member to step in and help. Organization: whether its taking clear notes in a ticket or writing a documentation article, you should always be considering the information that other techs might need to have later, and know how to put that data in the right place so it can be found easily. That IT Magic: its some combination of training, experience, and innate ability (or just being really good at Google), but youve got to have that wizardry that makes technology problems vanish in your hands. Get-it-done Mentality: we get issues resolved fast and try to have a clear ticket board at the end of the day. If youre the inbox-zero type, you get it. Systems youll be supporting: Windows: Desktop & Server operating systems, Active Directory, AzureAD, Group Policy, RDS/Terminal Server and RDP. PC Hardware: we do our own custom desktops/servers here, so know how to build, test, and isolate problems with processors, memory, power, graphics, etc. Youll also need to know how to perform basic laptop repair (hard drive/battery replacement). Apple: MacOS, iOS Mail, iCloud. Office Applications: Microsoft 365, Google Workspace. Email: Exchange Online / On-Prem, IMAP, SMTP, POP3 (ugh), Gmail, Outlook, MX/SPF/DMARC records, email migration. Virtualization: Hyper-V Server, VMware. Backup: Veeam, StorageCraft, Datto and similar disaster-recovery services. Routers & Firewalls: we primarily use Ubiquiti products, but you should know your way around other vendors gear Cisco, Sonicwall, Sophos, Fortigate, etc. Youll also run into plenty of Asus/Netgear/Linksys home routers. Networking: DNS. Okay fine, in addition to the above: Basic routing/switching, DHCP, VLANs, Subnets, VPNs Command-line Tools: PowerShell & batch scripting, MacOS shell script. Be comfortable in a terminal! Printers: proficiency with a sledgehammer, but also know how to set up a print server, when to reinstall drivers, and how to set up scan-to email on an MFP (Kyocera, Xerox, HP). Other requirements: A reliable vehicle At least a CompTIA A+ or higher-level certification. Other Windows & networking certifications are definitely a plus, but not required. Ideally, youll have 2+ years of sysadmin experience at an MSP. What youll get: 401(K) Match: We match your contributions 100%, up to 4% of your salary per year. Health Insurance, including dental and vision. Time off: 3 days PTO 90 days from hire date, increasing to 10 days after 1 year of employment. 8 paid holidays per year. A set schedule: We work 8-5 Monday-Friday with a 1-hour lunch. While emergencies and certain projects will require working a bit later or on a Saturday, we dont think IT needs to be a 50+ hour a week gig to be done well. Remote work: We regularly meet for lunch once a week, but apart from onsite appointments your job is work-at-home, 100%.

Job Description IT Alignment Analyst A locally owned Austin-based IT Managed Service Provider (MSP) is seeking a full-time IT Alignment Analyst to support customer compliance, security, and best-practice alignment initiatives. IT Alignment refers to evaluating whether customer IT systems and solutions comply with internal minimum standards, industry best practices, and established frameworks such as NIST, CMMC, SOC 2, and similar standards. Role Overview The IT Alignment Analyst is responsible for assessing, documenting, and reporting on the alignment of customer IT environments against defined standards. This role works closely with customers and internal technical teams to identify gaps, recommend improvements, and assist with remediation efforts. Due to the need for on-site customer work, candidates must be based in the Austin, TX metro area. This role is not a traditional helpdesk or ticket-queue position. While a general technical background is required, the primary focus is on analysis, documentation, assessment, and standards alignment, rather than day-to-day end-user support. Compensation: $55,000 - $65,000 yearly Responsibilities: Conduct systematic discovery of customer IT systems and solutions through: • Direct system review, • On-site inspections, • Customer interviews and documentation review, • Thoroughly document customer IT environments, configurations, and findings in the MSP’s knowledge base, • Identification of systems or solutions that do not meet defined standards, • Risk observations and areas for improvement, • Practical remediation options and recommendations, • Assist with implementing certain remediation actions or improvements, either directly or in coordination with technical staff Basic to intermediate knowledge of: • Microsoft 365 environments, • Google Workspace (GSuite) environments, • Networking fundamentals, • NIST, • CMMC, • Strong documentation and communication skills, • Ability to interact professionally with customers, • Attention to detail and a methodical approach to analysisAbout Company Vintage IT Services is Austin's largest locally owned managed IT Services firm and was established in 2001. Although residence in the Austin metro area is required, our staff works remotely from their homes. We have competitive salaries, company-paid health insurance, and a generous vacation policy. We have been on the ABJ's list of best places to work a number of times. We are a highly professional organization, but small enough to treat employees like family.

Job Description This is a remote position. The Customer Support Specialist serves as the primary point of contact for all incoming application support issues or requests related to software, systems, and hardware. This position is responsible for providing prompt initial response and follow-up, performing preliminary data acquisition, triage, analysis of end-user issues, and building the foundational technical expertise necessary to support application operations. The application helpdesk specialist will resolve basic routine configuration and functionality inquiries through telephone, online, and email channels; accurately document, track, and monitor all assigned service requests; and, when appropriate, escalate or dispatch support issues or requests to support services specialists to ensure timely and effective resolution. Essential Duties and Responsibilities The essential duties and responsibilities of this position include, but are not limited to the following: • Respond to and provide friendly, patient, and professional customer service for all incoming calls, emails, and online requests for basic application support or technical assistance in a timely and courteous manner., • Gather essential information needed by the Support Services Specialist to accurately triage and troubleshoot customer inquiries., • Document, assign, and track service requests accurately using support tools and systems., • Escalate complex or unresolved technical problems to more senior staff or appropriate support groups., • Develop a working knowledge and growing proficiency in the application, leveraging its features to accurately diagnose and resolve customer issues., • Always maintain a high level of customer service and professionalism., • Participate in team meetings and training sessions as required., • Other duties as assigned by supervisor. Advanced Duties and Responsibilities • Provide step-by-step guidance using provided documentation or scripts to help end-users resolve common issues., • Follow established procedures and scripts to troubleshoot application and/or technical issues for hardware, software, or network issues. Requirements Minimum Qualifications (Knowledge, Skills, and Abilities) • High school diploma or equivalent., • 3 years’ work experience in a customer service-oriented role., • Strong troubleshooting skills., • Ability to have understanding and application of customer service techniques as required to address problems with PC based tools and products; effective and result-oriented customer service skills., • High degree of technical understanding; has the demonstrated ability to follow and participate in technical discussions; technically savvy., • Exceptional interpersonal and team building skills., • Effective organization and time management skills., • Ability to work independently and within a team environment. Preferred Qualifications • Associate’s degree in computer science, computer programming, computer information systems, or database administration, or closely related field., • Certifications in the IT field is highly preferred., • 5 years professional work experience in application or technical support., • Professional work experience in healthcare industry, medical billing, or accounting highly preferred., • Excellent understanding of the fundamentals of network, server, and desktop administration, installations, upgrades, techniques, tools, and equipment. Benefits Fully Remote Workforce As a virtual-first organization, we can attract the best talent no matter where we all live. This allows for added flexibility and a schedule that works for you. Essential Benefits We offer medical, dental, and vision insurance; 40l(k) with match; legal benefits; short-term and long-term disability coverage; life insurance; and paid time off. Employee Recognition Team members can reward each other with points to celebrate everyday wins and going above and beyond. It’s our way of saying “nice job” in a way that really sticks. Financial Incentives Employees can benefit financially through the company’s success, referring top talent, and performance-based bonuses. Salary: $42,000 - $48,000

Job DescriptionSalary: 70,000-90,000 Salary Marketing & Customer Service Specialist Location: Austin TX Employment Type: 90-Day Contract Full-Time Experience Level: Mid-Senior Compensation: $70,000$90,000 annual salary (upon full-time conversion) Benefits (upon full-time conversion): Medical, dental, and vision coverage 401(k) company-supported life insurance Reporting & Collaboration: During the initial contract period, this role will work closely with the EVP of Business Development and the in-house development team. About Vendidit Vendidit provides innovative solutions for individuals and businesses engaged in the recommerce market. We make it easier to buy, sell, and manage products in ways that are efficient, reliable, and sustainable. Our mission is to help keep items out of landfills and put them in the hands of people who will use them, creating value for our partners while supporting a more circular economy. Job Summary The Marketing and Customer Service will be a key driver of Vendidits brand presence, digital engagement, and creative content across all marketing channels. This hands-on role blends marketing strategy with creative design execution, including social media, video content, online marketplace visuals, email campaigns, and other promotional materials. Drive demand generation and customer satisfaction for Vendidits software products by executing marketing campaigns, handling inbound customer support, and feeding product/UX insights to the team.The Specialist will report directly EVP of Business Development , in-office role based in Austin, Texas. Candidates must live in the Austin area. Key responsibilities • Plan and execute digital marketing campaigns (email, PPC, social, content) to generate qualified leads., • Create and maintain marketing collateral: case studies, blog posts, product pages, landing pages, and drip sequences., • Manage CRM (HubSpot/other): segment lists, run nurturing flows, track campaign performance., • Serve as first-line customer support for inbound requests via email, chat, and phone; triage issues and escalate technical tickets to engineering., • Onboard new customers: product walkthroughs, documentation delivery, and success check-ins., • Collect and synthesize customer feedback and feature requests; coordinate with product and dev teams. Qualifications & skills • 24 years in B2B SaaS marketing or customer success/support., • Comfortable with CRM, helpdesk tools (e.g., HubSpot, Zendesk, Intercom) and analytics (Google Analytics)., • Strong writing and content-creation skills; basic design skills (Canva) a plus., • Good technical aptitude to understand software concepts and reproduce issues for engineers., • Excellent verbal and written communication; customer-focused mindset., • MQLs and SQLs generated, conversion rates from campaigns.

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Call Center / Remote] - Anywhere in U.Competitive pay / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at Planet Home Lending, you will: Respond to borrower inbound calls concerning their account, ensuring high quality service and adhering to productivity and regulatory requiremen

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Customer Support / Remote] - Anywhere in U.Medical, dental & vision / PTO / Paid training - As a Customer Service Rep at Assurant, you will: Handle inbound customer calls and/or e-mails with empathy and professionalism; Resolve issues, answer questions, and provide proactive solutions; Document inte

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Bank Clothiers - 5451a North I-35, Austin, TX, United States, 78723 [Customer Service Representative] As a Senior Customer Service Representative at JoS.Bank Clothiers, you'll: Assist management with register opening and closing procedures and monitoring cash handling; Perform audits and end of shif

Customer Support / Remote] - Anywhere in U.Medical, dental & vision / 401k - As a Customer Service Rep at DGI Supply, you will: Handle customer and sales interactions via phone, email and tickets within the Customer Care Box; Process requests for quotations, order entry and product questions from cu

Bank Clothiers - 5451a North I-35, Austin, TX, United States, 78723 [Customer Service Representative] As a Customer Service Representative at JoS.Bank Clothiers, you'll: Handle and accurately follow standard operating procedures for all customer purchases, returns, exchanges, store credits and disco

CEVA Logistics - - Responsibilities: Communicate information to operations and sales personnel on shipments which require special handling; Advise customers, sales personnel and station management of the current status of all shipments; Respond promptly and professionally to customer requests for s

AUTHORITY: To act in the best interest of the company and self in the scheduling of Service and the maintaining of proper customer relations and records.RESPONSIBILITIES Answer service phone.Scheduling of service calls in a timely manner in Service Titan Evaluate urgency of customer’s needs.Evalua

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Customer Service Representative.Sharpcontra is a forward-thinking solutions company dedicated to delivering high-quality results with precision and integrity.We empower organizations through strategic execution, streamlined operations, and exceptional project support.Our team thrives in a culture of

Austin Oaks Hospital Job Opening.Universal Health Services, Inc.UHS) is one of the Nation's largest and most respected health care management companies, operating through its subsidiaries acute care hospitals, behavioral health facilities and ambulatory centers nationwide.Founded in 1978, UHS subsid

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Remote Customer Service Representative (Texas).Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.You have

Are you ready to be the heart of a vibrant salon where your smile and efficiency set the tone for an exceptional customer experience?.At Frenchies, we're looking for someone who doesn't just handle tasks but elevates our guest's day with their positivity and proactive service.Join us in a dynamic, s

Customer Experience Representative.Customer Experience Representatives (CXR) that support the Facial Aesthetics (FA) department receive emails from Health Care Providers, internal sales personnel, and administrative personnel to place orders and process credits for product returns for Allergan Aesth

Our front desk position is a crucial role that requires a high level of customer service and organizational skills.As the first point of contact for our customers, you will be responsible for greeting and assisting guests, answering phone calls, and managing appointments and inquiries.In addition to

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Customer Service Representative.Austin Safety Council (ASC) is seeking a highly motivated and customer-focused individual to join our team.The ideal candidate will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our services.This includes

Receptionist (Weeknds Part Time).Austin Oaks Hospital is seeking qualified, energetic candidates for our current job openings.We welcome new grads! Join us and be a part of our organization servicing our communities mental health needs.If you are a dedicated, hardworking individual who wants to make

Customer Service Representative.If you're hard-working, detail-oriented, diligent, can thrive in a fast-paced environment, and enjoy working behind the scenes to make a difference in the lives of kids, then this is the position for you!.Providing excellent customer service to current and potential K

Customer Service Representative.Location: Ascension Seton Medical Center Austin.Shift Hours: Full Time, Monday - Friday 4:30 AM - 1:00 PM.R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical

At Palm Beach Tan "clean" is our middle name.We are looking for outgoing, energetic individuals who LOVE to clean.This person will be responsible for various cleaning duties throughout the salon.Sanitizing equipment after each use.Mopping, dusting, laundry, sanitizing tanning beds, floors, bathrooms

Customer Service Representative.ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry.Our full-featured, single-account back-office technology facilitates the high-volume

As our Receptionist, you are the first point of contact and the ultimate brand ambassador.You don't just answer phones; you curate a 5-star guest experience.Whether you're greeting a high-level executive, managing a global switchboard, or ensuring our conference rooms are "camera-ready," you are the

Answers, screens, and directs phone calls; takes messages.Determines the purpose of each person's visit, contacts the Firm member who can assist and directs the person to the appropriate location.Receives mail, documents, packages, and courier deliveries and delivers or distributes items.Manage, cle

Staff designated at Dickinson Wright PLLC ("the Firm") as Receptionist are under the general supervision of the Office Administrator and according to established policies and procedures, performs all functions related to receiving clients, vendors, and deliveries and directs them to the appropriate