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Clayton Services is searching for a Director of Client Success to join a thriving company in Austin, Texas. The Director of Client Success will build the infrastructure for client success across support and implementation for a startup SaaS company. Job Type: Direct Hire Pay Rate: $200,000-$250,000/year plus bonus Benefits: Medical, dental, vision, 401k, PTO, and more. Work Setting: Remote/Hybrid Director of Client Success Responsibilities: • Define and document the complete client engagement journey, spanning from pre-sales onboarding to long-term support and contract renewal., • Create scalable standard operating procedures (SOPs), playbooks, escalation frameworks, and communication guidelines for implementation teams and non-bug-related technical support., • Select, implement, and optimize CRM platforms, helpdesk solutions, and workflow tools to enable efficient operations and support future team growth., • Establish structured "train-the-trainer” workflows that embed scalability and knowledge transfer into all areas of client success operations., • Develop comprehensive hiring strategies, including role definitions, job descriptions, KPIs, and organizational structures for Support Managers, Implementation Managers, and Specialists., • Act as the interim leader for all client-facing interactions, ensuring high-quality service and continuity during the initial build-out of the team., • Lead the onboarding and training of the first 20+ hires across support, implementation, and client success functions, establishing a strong foundation for team performance and growth., • Serve as a key representative in enterprise client onboarding sessions and high-level partnership negotiations alongside the executive team, ensuring alignment and long-term value creation., • Lead the resolution of complex customer escalations with empathy, professionalism, and a solutions-oriented mindset, balancing client satisfaction with business integrity., • Champion a culture of proactive, consultative client support rooted in clear communication, collaboration, and a commitment to exceptional service across all touchpoints., • Other duties as assigned Director of Client Success Skills and Abilities: • Excellent communication and presentation skills, • Excellent customer service skills, • Excellent interpersonal skills, • Excellent process design and documentation skills, • Ability to lead a team and successfully manage strategic key accounts, • Extremely knowledgeable of the internal workflows and processes of SaaS companies Director of Client Success Education and Experience: • A minimum of 15+ years of experience in a business development and client success role at a SaaS company is required, • A minimum of a bachelor's degree is required; a master's degree is preferred, • Previous experience building support and onboarding teams is highly desired, • Previous experience working with oil and gas companies in the software business is highly desired Director of Client Success - Immediate need. Apply today!

General desktop and office level support including JIRA helpdesk monitoring and task completion.

Thisisapermanent, on-site position withofficesinCentralAustin.We're looking for a polished, service-minded IT Systems Engineer to lead in-office support at our Austin HQ while delivering high-touch, high-reliability support for our executive team.You'll be responsible for ensuring a seamless experie

We are seeking an IT Helpdesk Technician – Level 2 to join our team! You will be primarily assigned to a customer site in Austin, TX. Track customer issues and resolutions using a web-based helpdesk application.

Job Description This is a permanent, on-site position with offices in Central Austin. We’re looking for a polished, service-minded IT Systems Engineer to lead in-office support at our Austin HQ while delivering high-touch, high-reliability support for our executive team. You’ll be responsible for ensuring a seamless experience across devices, AV systems, collaboration tools, and SaaS platforms. From onboarding new team members to running executive all-hands meetings without a hitch, you’ll be the local face of IT—proactive, calm under pressure, and committed to operational excellence. This hybrid role blends hands-on technical systems work (primarily macOS and SaaS tools like Google Workspace, Jamf, Okta, Zoom) with the finesse required to support C-suite leaders and sensitive environments. We’re a mission-driven company operating in a HIPAA-regulated space, so attention to detail and discretion are essential. What You’ll Do • Administer and support Google Workspace, Zoom, Slack, and other core SaaS tools, including user provisioning and access management., • Deliver in-person support at our Austin office, resolving hardware, software, and connectivity issues with professionalism and empathy., • Provide executive-level support, ensuring devices, meetings, travel tech, and day-to-day systems are reliable, secure, and responsive., • Set up, configure, and maintain employee laptops (primarily macOS), ensuring compliance through tools like Jamf or similar MDM platforms., • Support and maintain AV systems and Zoom Rooms for hybrid meetings, events, and executive communications., • Manage onboarding and offboarding tasks, including equipment provisioning, account setup, and welcome orientation., • Triage and resolve IT tickets via help desk systems, Slack, Zoom, and email—prioritizing clarity, speed, and accountability., • Collaborate with IT and Security on automation, process improvements, and internal documentation to enhance the employee tech experience., • Ensure all support activities comply with HIPAA, SOC 2, HITRUST, and internal security standards. What We’re Looking For • 3–5 years of experience in IT systems support, preferably in a SaaS or fast-paced hybrid environment., • Strong knowledge of macOS and Apple hardware troubleshooting., • Experience with Google Workspace, Zoom, and cloud-based collaboration tools., • Hands-on experience supporting AV equipment and Zoom Room configurations., • Familiarity with Jamf or other Apple device management tools., • Impeccable customer service and communication skills—especially when working with senior leaders., • Strong organizational and prioritization abilities; able to work independently with minimal supervision., • Experience with Okta, Auth0, or other identity platforms., • Familiarity with AWS infrastructure or other cloud admin responsibilities., • Hands-on knowledge of Jira and Confluence., • Scripting or automation experience (e.g., Bash, Python, or AppleScript)., • Exposure to endpoint detection, compliance tooling, and IT auditing best practices. #ZR #IND

Job DescriptionSalary: You must live in the Austin, DFW, Houston or San Antonio area to be considered for this job. Our headquarters is based out of Austin so for candidates in the DFW, Houston or San Antonio area, your work will predominately be remote from home with the occasional visit to our Austin office or client site. Also, we ask that you read this job ad thoroughly before applying to make sure the position fits you and to make sure you meet our requirements. You must have experience at an MSP. Nerds in a Flash is a full-service managed IT services company headquartered in Austin, Texas. We've helped keep Austin and San Antonio businesses running smoothly for more than 19 years by providing heroic, rapid-response support. Were a small team where every employee plays a crucial role shaping the business, and were looking to grow with the right people. What youll be doing as a Systems Administrator: Your responsibilities will range from managing the email helpdesk, providing remote support to our managed clients, running scheduled onsite visits for MSP business users, and project work such as building and deploying servers. Qualities we need in you: Dependability: Theres a 15-min response-time SLA for our helpdesk and youll be running appointments solo after training, so its imperative that youre on-the-ball from the start of the workday, and that we can trust you to represent the company with friendliness and professionalism. Independence: We have lots of open communication throughout the day and youll always have the help and support of your team available, but its important that youre the type that takes charge of your work and likes getting things done on your own. Emotional Intelligence: our customer relationships are long-standing, so its imperative that you can sense when someone is becoming upset, know how to respond in a way that eases their frustration, and decide when to ask another team member to step in and help. Organization: whether its taking clear notes in a ticket or writing a documentation article, you should always be considering the information that other techs might need to have later, and know how to put that data in the right place so it can be found easily. That IT Magic: its some combination of training, experience, and innate ability (or just being really good at Google), but youve got to have that wizardry that makes technology problems vanish in your hands. Get-it-done Mentality: we get issues resolved fast and try to have a clear ticket board at the end of the day. If youre the inbox-zero type, you get it. Systems youll be supporting: Windows: Desktop & Server operating systems, Active Directory, AzureAD, Group Policy, RDS/Terminal Server and RDP. PC Hardware: we do our own custom desktops/servers here, so know how to build, test, and isolate problems with processors, memory, power, graphics, etc. Youll also need to know how to perform basic laptop repair (hard drive/battery replacement). Apple: MacOS, iOS Mail, iCloud. Office Applications: Microsoft 365, Google Workspace. Email: Exchange Online / On-Prem, IMAP, SMTP, POP3 (ugh), Gmail, Outlook, MX/SPF/DMARC records, email migration. Virtualization: Hyper-V Server, VMware. Backup: Veeam, StorageCraft, Datto and similar disaster-recovery services. Routers & Firewalls: we primarily use Ubiquiti products, but you should know your way around other vendors gear Cisco, Sonicwall, Sophos, Fortigate, etc. Youll also run into plenty of Asus/Netgear/Linksys home routers. Networking: DNS. Okay fine, in addition to the above: Basic routing/switching, DHCP, VLANs, Subnets, VPNs Command-line Tools: PowerShell & batch scripting, MacOS shell script. Be comfortable in a terminal! Printers: proficiency with a sledgehammer, but also know how to set up a print server, when to reinstall drivers, and how to set up scan-to email on an MFP (Kyocera, Xerox, HP). Other requirements: A reliable vehicle At least a CompTIA A+ or higher-level certification. Other Windows & networking certifications are definitely a plus, but not required. Ideally, youll have 2+ years of sysadmin experience at an MSP. What youll get: 401(K) Match: We match your contributions 100%, up to 4% of your salary per year. Health Insurance, including dental and vision. Time off: 3 days PTO 90 days from hire date, increasing to 10 days after 1 year of employment. 8 paid holidays per year. A set schedule: We work 8-5 Monday-Friday with a 1-hour lunch. While emergencies and certain projects will require working a bit later or on a Saturday, we dont think IT needs to be a 50+ hour a week gig to be done well. Remote work: We regularly meet for lunch once a week, but apart from onsite appointments your job is work-at-home, 100%.

Job Description ISR/BDR - Inside Sales Representative We’re searching for an enthusiastic inside sales representative to join our team and support business growth. You’ll need strong persuasion skills to turn customer prospects into qualified leads. Our ideal candidate is an excellent deal-maker who loves talking to people. If you’re looking to jump-start your career in sales, please apply today! This position is not remote. It is based in Austin, Texas, with in-office requirements. Compensation: $50,000 base - OTE $80,000 first year Responsibilities: • Expand the clientele by finding new business opportunities within specific geographies, • Prospect potential customers via cold calling, email, or other forms of communication to ensure they are added to the sales pipeline and produce more qualified leads, • Assess and send qualified leads to inbound sales representatives so they can convert clients and provide quick turnaround, • Keep the customer database updated to ensure information on prospective and past clients is current, • Maintain weekly and monthly sales and performance goals to ensure they are being metQualifications:, • 2+ years of experience in sales or a similar role, • Working knowledge of the sales process and CRM software, • High school diploma required, bachelor’s degree preferred, • Superb communication skills, both written and verbal, as well as interpersonal skills and time management skills, • Possess a valid U.S. driver’s license and be able to travel by car About Company Systemverse is a leading provider of IT support services and technology solutions with headquarters in Austin, Texas. We specialize in providing outsourced IT Services: On-premises and remote, 24/7 remote helpdesk, IT consulting, cloud hosting, and cloud services. We become the client’s IT Department. We are a fast-paced and high-growth Information Technology consulting company. We perform high-level virtualization conversion projects, server migrations, network management/monitoring, business technology analysis, and day-to-day technical support. We do the implementations others can't do and are very aggressive in project success and completion. We are an equal-opportunity employer and value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Job DescriptionWho is Sonar?Sonar helps prevent code quality and code security issues from reaching production, amplifies developers' productivity in concert with AI assistants, and improves the developer experience with streamlined workflows. Sonar analyzes all code, regardless of who writes it — your internal team, genAI, or third parties — resulting in more secure, reliable, and maintainable applications. Rooted in the open source community, Sonar’s solutions support over 30 programming languages, frameworks, and infrastructure technologies. Today, Sonar is used by +7M developers and 400K organizations worldwide, including the DoD, Microsoft, NASA, MasterCard, Siemens, and T-Mobile. We believe in developing great products that are supported by great internal teams and a strong culture. We are highly committed to and obsessed with the company, users, each other, and our open source community. We have high standards and hold each other accountable for acting with positivity, dedication, thoughtfulness, empathy, and passion daily. We are deliberate with our decisions with high clarity of intention. At the same time, we feel extreme urgency and move forward quickly. And lastly, we are highly effective and operationally efficient. We operate collectively as One Team to accomplish our goals. At Sonar, CODE is more than just an acronym – it's a mindset that defines daily operations. Why You Should Apply: At Sonar, we’re a group of brilliant, motivated, and driven professionals working hard to help supercharge developers to build better, faster. Sonar helps to continuously improve code quality and code security while reducing developer toil. This means that developers can focus on doing more of what they love and less of what they don’t. Our solutions don’t just solve symptoms of problems – we help fix issues at the source – for all code, whether it's developer-written, AI-generated, or from third parties.We have a dynamic culture with employees worldwide and hub offices in the USA, Switzerland, the UK, Singapore, and Germany. Team members should be able to come to work every day, work on a product they are proud of, love what they do, and feel energized by their peers. With our roots deep in the open source community, we’re all about the mission: supercharge developers to build better, faster. The Impact You Will Have:As a Principal Support Engineer, you are a master of your craft. You have a deep understanding of the entire IT landscape, not just individual devices. You act as a critical player in maintaining the company's IT infrastructure and security. You are not just fixing a single user's issue; you are diagnosing complex system-wide problems and architecting solutions that prevent future issues. A principal support engineer mentors junior team members, develops best practices for the department, and serves as a key contributor to the overall IT strategy. You are a proactive force for security and stability, anticipating potential threats and fortifying the company's systems before a breach can even occur.What You Will Do Daily: • You will manage the full lifecycle of employee IT support, from onboarding to offboarding, for a global company. This includes handling IT equipment logistics, user access management, and ensuring data integrity., • You'll serve as a senior point of contact for daily IT incidents and service requests, resolving issues, and identifying long-term solutions. Your role involves providing on-site and remote support, including potential travel to different office locations to assist with expansions or cover absences., • A key part of your work will be creating and maintaining comprehensive documentation to empower users and streamline internal processes. You'll also manage relationships with IT vendors and drive continuous improvement by analyzing support data to enhance tooling and policies. Finally, you'll oversee physical security systems, such as access control and security cameras.The Experience You Will Need:, • 10+ years of progressively responsible experience in a technical support or engineering role. This is a senior position influencing global strategy; it requires a deep, proven track record in global, fast-moving organizations., • Proven ability to handle complex, high-profile, and critical customer issues. This includes managing and driving a resolution for technical problems that have been escalated through multiple tiers of support., • Demonstrated experience in a leadership or mentorship capacity. This is crucial. The Principal Engineer isn't just an individual contributor; they are a "knowledge multiplier" who trains and elevates the skills of others on the team., • Experience in a "problem prevention" and "root cause analysis" role. A Principal Engineer doesn't just fix problems; they identify and address the underlying issues to prevent them from recurring. This includes analyzing trends, identifying system bottlenecks, and proposing long-term solutions., • Experience in creating and implementing support processes and best practices. This includes developing internal documentation, standard operating procedures, and knowledge base articles that improve team efficiency and customer outcomes., • Demonstrated success in leading and driving continuous improvement efforts. This could be a project to automate a repetitive task, improve incident response time, or streamline a troubleshooting process.The Technical Expertise You Will Need:, • Deep Subject Matter Expertise (SME): Possesses an expert-level understanding of end-user infrastructure and corporate domain architecture., • Advanced Troubleshooting and Debugging: Ability to navigate complex systems, analyze logs and traces, develop ad hoc reporting., • System-Level Thinking: deep architectural views of how different systems and components interact with each other to provide a service to our internal customers. This is about seeing the "big picture" of the IT infrastructure, not just a single endpoint., • Automation and Scripting: familiar with at least one scripting language (e.g., Python, PowerShell) to automate tasks, create diagnostic tools, and improve operational efficiency., • Cloud and Infrastructure Knowledge: A strong understanding of cloud platforms (AWS, Azure, GCP), virtualization, networking, and security concepts., • Familiarity with evaluation and support of AI tools for Helpdesk and Customer workflows., • Data Analysis: passion for analyzing available data and system metrics (e.g., using tools like Datadog, Splunk) to identify trends, pain points, and areas for improvement.The Leadership Experience You Will Need:, • Mentorship and Coaching: Track record of success teaching, guiding, and developing the skills of junior and senior support engineers., • Strategic Communication: Excellent written and verbal English communication skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences, including senior leadership and customers., • Proactive and Self-Driven: A self-starter who takes ownership of issues and actively seeks out opportunities to improve processes and prevent future problems., • Consensus Building: The ability to lead and influence diverse technical solution teams, building consensus across multiple viewpoints and priorities.Why You Will Love It Here:, • Our culture and mission set us apart. We have a dynamic work culture that values respect and kindness and embraces the right to fail (and get right back up again!)., • Great people make a great company. We value people skills as much as technical skills and strive to keep things friendly while still being passionate leaders in our domains., • We have a flexible work policy that includes 3 days in-office and 2 days work-from-home each week for those located near our office locations; some locations such as Dubai, India, Japan and Australia operate fully remotely., • We have a growth mindset. We love learning and believe continuous education is critical to our success. In an ever-changing industry, new skills are necessary, and we're happy to help our team acquire them., • As the leader in our field, our products and services are as strong as our internal team members., • We embrace transparency with regular meetings, cascading messages and updates on the growth and success of our organization.Benefits of Working with Sonar:, • Flexible comprehensive employee benefit package., • We encourage usage of our robust time-off allocations. You will receive 23 days of PTO per calendar year (on a pro-rated basis depending on your employment start date), with additional time provided for sickness, life events and holidays., • We offer an exciting 401(k) plan that has a 4% match, fully vested on day one of participation., • Generous discretionary Company Growth Bonus, paid annually., • Fully paid parking in the heart of downtown Austin, Texas., • Global workforce with employees in 20+ countries representing 35+ unique nationalities., • We have an annual kick-off somewhere in the world where we meet to build relationships and goals for the company.

Job DescriptionSalary: Position: Senior IT Systems Engineer Type: Contract to Full-Time Location: Virtual (work from home Must be located in or around Austin TX) Hours: Primarily 8-5, M-F. Available: Immediately Description: This position reports to the Director of Service & Support and will serve as lead customer facing design, implementation & support services related to Windows desktop/server, Active Directory & Azure AD systems and other customer systems as directed. This role will also take lead in strategy & support for companys internal Windows system environments. Primary Responsibilities: Be the companys leading subject matter expert (SME) on design, implementation and support of prospect/customer systems, including: o Windows Server & Desktop o Windows VDI o Active Directory & Azure AD systems o Office 365 Cloud Services o Related Windows and AD system application, services and components Develops Windows system specifications that address customer and company business requirements and recommended best practices and standards. Direct management of on premise and cloud-based environments for Windows server, email and key business applications, including O365, One Drive, Office Applications and mobile device management. Assist in developing service & support staff with training curriculums and certification requirements related to Windows, Azure AD and related competencies. Lead by example in utilizing company service and project management systems to successfully resolve reported issues and deliver new services on time and ahead of expectations. Monitor service & project reports & systems to identify critical customer needs and areas for improvement of processes, productivity and ultimate customer satisfaction. Lead by example while servicing #TOP customer and internal staff: o Making and taking calls to/from #TOP customers to assist with documented customer needs o Obtaining additional customer/issue information where needed o Meticulously documenting customer interactions, questions, issues and resolutions o Authoring & publishing internal and customer portal knowledge base articles to enable better & faster customer self-service & internal issue resolution. Provide management with daily & weekly project reports as directed. Be accessible, responsible and available with regular communication to customers and designated management, staff and peers via phone, email, crm, helpdesk, and other tools as directed. Be creative, share ideas, show initiative, lead with courage & have fun! Qualifications & Skills: Minimum: 3+ Years of production Windows Server & Active Directory Administration Minimum 2 years of experience in Microsoft Azure. Experience in implementing images and disks. Good understanding of storage concepts. Solid experience of Internet and IP networking concepts. Solid understanding of Azure Active Directory. Experience integrating Azure AD with Windows based AD. Experience integrating applications with Azure AD. Understanding of Cloud Service & roles. Experience in Deploying, Managing and Monitoring Cloud Services. Experience in Windows PowerShell scripting GOOD to Have: Understanding of Azure SQL GOOD to Have: Experience in designing and Implementing Azure Site Recovery and Azure Backup GOOD to Have: Azure certification Implementing Microsoft Azure Infrastructure Solutions MUST HAVE: Passionate customer servant Excellent communication & collaboration skills. Excellent listener Excellent problem-solving skills Experience handling stressful customer facing issues Advanced PC skills Advanced email & cloud applications experience Able to learn (& teach) new skills quickly and competently Excited to gain new experience. Lots of Enthusiasm! Have fun

Contract Helpdesk / IT Systems Engineer. Contract Helpdesk / IT Systems Engineer.

The Senior Facilities Coordinator provides assistance to the facility management team to ensure successful service delivery of the client facility needs. Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consiste

Job Description SEON is the command center for fraud prevention and AML compliance, helping thousands of companies worldwide stop fraud, reduce risk and protect revenue. Powered by 900+ real-time, first-party data signals, SEON enriches customer profiles, flags suspicious behavior and streamlines compliance workflows - all from one place. SEON provides richer data, more flexible and transparent analysis, and faster time to value than any other provider on the market. We’ve helped companies reduce fraud by 95% and achieve 32x ROI, and we’re growing fast, thanks to our partnerships with some of the world’s most ambitious digital brands like Revolut, Wise, and Bilt. The Technical Services Analyst will be part of the highest-rated Customer teams in the growing Fraud space. Check out our CS reviews on G2 and you know you’ll be joining something special. Our global Customer Success org guides our customers in how to be the best Fraud Fighters possible; we need you to help us assist every customer, large or small. This role requires you to work Friday - Tuesday 8pm - 4am WHAT YOU’LL DO: * Providing an exceptional level of service, building relationships and championing customer experience at every opportunity. * Continually monitor a range of comms channels that serve our customers. * Occasionally act as a backup for colleagues in the Budapest day shift * Providing technical and functional support to both client-side in-house technical teams and end-users directly. * Documenting issues, updating ITSM software, maintaining knowledge base. * Owning issues through to resolution, acting as the primary customer interface. * Communicate! Upholding informative, timely communication as a part of your customer service excellence, ensuring adherence to SLAs. * Troubleshoot issues, configuration problems etc to identify problems and provide solutions and/or escalate to internal teams. * Escalate and liaise with internal, 3rd party and client-side technical development and infrastructure teams * Support new customer on-boarding, assisting with configuration processes * Hold the trainings for the new joiners, and actively assist in internal projects * Use your voice bravely in case of any feedback or needed changes * Ensure a positive experience by providing the right solution * Analyzing and reporting product malfunctions WHAT YOU’ll BRING: * Exceptional communication and interpersonal skills, with a high level of verbal and written language skills * A strong aptitude for learning new technology and concepts * A thirst for learning and a hunger to improve everyone around you. * Experience in supporting cloud, web browser-based software, with an understanding of APIs * Strong troubleshooting skills * Experience in using Slack, Skype, Gmail, Postman, JIRA and helpdesk / service desk ticketing systems * Flexibility regarding the shift schedules * SQL experience is an advantage SEON Technologies collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details. SEON is an equal opportunity employer. We strive to embrace what makes each one of us unique; we each have our own story. Whether looking at our current staff or future team members, we believe that everyone has something to contribute, and our employment practices reflect that. We do not make an employment decision based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Please let your recruiter know if you need reasonable adjustments to our recruitment process.

Job Description A Support Technician is someone who assists end users with technical support of desktop computers, applications, networks, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. This position may also assist in the maintenance and testing of network servers and associated equipment. The position's responsibilities require independent analyses, communication, and problem-solving. This position will be considered Tier 1 out of a 4 Tier support model. Skills Required: • Motivated, • Care for others and your job, • Good time management and multi-tasking skills., • Ability to learn well on the fly and retain information., • Hardworking and motivated., • Organized and able to keep up with ongoing documentation requirements., • Ability to follow written, verbal, and digital directions., • Ability to lift 50lbs., • Must be career-oriented and results-driven., • Must have great customer service skills., • Must have great communication skills., • Problem-solving., • Problem analysis. Benefits We are committed to providing our employees with the support they need. We offer eligible colleagues an attractive benefits package that includes medical, well-being, dental, and vision benefits along with some unique benefits including: • Medical, Dental, Vision, Life Insurance and HSA, • Unlimited Paid Time Off (PTO) and Personal Leave, • 401K, • Professional Certification Assistance and Reimbursements, • Employee Discounts include Tickets, Retail, Gym Membership, Education Apps, Identity Theft Protection, etc. Compensation: $35,000 - $45,000 Responsibilities: • Telephone/email-based triage and online resolution of support tickets, • Updating field notes and tracking support time by the customer, • On-site support at customer locations located in the Austin metro area Responding to and resolving issues after-hours as part of our on-call rotation Qualifications: • Any of the following - A+, Network+, Microsoft Certification. Not required but nice to have, • AA degree or equivalent work experience, • Reliable personal transportation with a valid driver's license and liability insurance, • Customer service experience, • Related experience and training About Company Systemverse is a leading provider of IT support services and technology solutions with headquarters in Austin, Texas. We specialize in providing outsourced IT Services: On-premises and remote, 24/7 remote helpdesk, IT consulting, cloud hosting, and cloud services. We become the client’s IT Department. We are a fast-paced and high-growth Information Technology consulting company. We perform high-level virtualization conversion projects, server migrations, network management/monitoring, business technology analysis, and day-to-day technical support. We do the implementations others can't do and are very aggressive in project success and completion. We are an equal-opportunity employer and value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Job DescriptionBenefits: • Flexible schedule, • Opportunity for advancement Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities • Perform a wide range of technical tasks including but not limited to:, • OS installations, hardware diagnostics, and software setup, • Structured cabling (including drilling, running, and dressing cables), • Telecom work (punch-downs, demarc extensions, etc.), • Work independently across various environments: retail, medical, restaurant, and corporate, • Maintain a high standard of professionalism with clients, • Be on call and ready to respond to service requests within your territoryPreferred Skills & Experience, • PC and printer troubleshooting experience (a strong plus), • At least 1 year of I.T. or Telecom experience, and one of the following:, • A+ Certification, • Network+ Certification, • OR 5+ years verifiable field experience in I.T./TelecomRequired Equipment & Qualifications, • Reliable personal vehicle (Public transportation not accepted), • Valid drivers license, • Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers)., • Laptop with Ethernet port, • Smartphone with mobile hotspot, • Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage., • Punctual, courteous, and presentableCompensation & Perks, • Paid hourly while on site, • 1099 contractor position, • Travel pay included (based on time travel; approx. 80-mile radius from home), • App-based tracking for job time and travel, • Exposure to new and exciting technologies and clients, • Opportunity to expand your skills and industry knowledgeAbout AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

Job Description Performs highly complex or advanced (senior-level) network administration work to OCA’s network infrastructure. Work involves planning, designing, monitoring, and integrating system components for data/voice networks, existing network hardware and software; and evaluating potential network enhancements; as well as installing, maintaining, or overseeing the installation and maintenance of networks and network related hardware. This position also acts as Tier III support for network related service requests and incidents. Works under limited or minimal supervision, with considerable latitude for the use of initiative and independent judgment. Salary commensurate with experience. Essential Job Functions: • ·Provides excellent customer service at all times. This includes support for level I and II helpdesk staff, appropriate escalation to management, proactive communication to management and end users as appropriate, and usage of the ticketing system., • ·Proactively updates Office of Court Administration's Information Services management on ongoing issues and ensures that policies and procedures are followed., • ·Suggests innovations and improvements to the OCA network infrastructure environment through verbal and written communication in a simple, efficient, and clear manner., • ·Responds to incident and problem calls while providing guidance in troubleshooting and solving complex problems related to network related issues, and in the processing of service requests and tasks., • ·Utilizes vendor product support for research and issue resolution., • ·Provides continuous monitoring of the OCA network infrastructure using a variety of the most common third-party network monitoring tools., • Gathers data pertaining to customers’ needs and uses information to identify, predict, interpret, and evaluate system and network requirements., • Performs tuning and capacity planning activities to enhance the performance of the network resources., • Develops detailed network system plans and maintains detailed network topography drawings, maps, and documentation of the entire OCA network., • Develops procedures designed to ensure the integrity of network environments., • Evaluates network technologies for potential acquisition and directs the evaluation of various hardware and software resources to identify strengths, weaknesses, and potential benefits to the agency., • Identifies, monitors, and defines the requirements of the overall security of the enterprise network., • Implements hardware and software solutions to help mitigate a wide variety of network attacks. Makes recommendations to enhance the security and throughput of the network., • Analyzes and defines agency disaster recovery responsibilities and procedures., • Plans, implements, and maintains the OCA supported networks. This includes (but is not limited to):, • Maintaining appropriate ACLs, VLANs, WAN, LAN, and Internet connections., • Implementing procedures to ensure the network is monitored, fully patched, and performing as designed., • Troubleshooting and resolving connectivity issues, escalating as appropriate., • · Performs all duties with a heavy emphasis on process, security, and standardization., • · Adheres and reinforces all change management processes., • · Works on multiple projects and/or tasks and works with management to prioritize appropriately., • · Performs related work as necessary. Minimum Qualifications: Network Specialist IV: • Graduation from an accredited four-year college or university with major course work in computer information systems, computer science, or a related field; may substitute four years of full-time relevant experience for required education on a year-for-year basis., • Four years of experience in leading the administration of an Enterprise network with multiple remote locations., • Two years of experience implementing and maintaining site-to-site/IPSEC tunnelling., • Two years of experience configuring and managing a variety of network monitoring tools., • One year experience administering cloud networking., • One year experience administering networks in a virtualized environment., • Possesses a deep understanding of core networking basics and underlying technologies. Network Specialist V: • Graduation from an accredited four-year college or university with major course work in computer information systems, computer science, or a related field; may substitute four years of full-time relevant experience for required education on a year-for-year basis., • Five years of experience in leading the administration of an Enterprise network with multiple remote locations., • Three years of experience implementing and maintaining site-to-site/IPSEC tunnelling., • Three years of experience configuring and managing a variety of network monitoring tools., • Two years of experience administering cloud networking., • Three years of experience administering SAN architecture networks, such as: SAN switches, routers, and bridges; and protocols such: as iSCSI, FCoE, AoE, FCP., • One year experience administering networks in a virtualized environment., • CCNA, CCNP, or CCIE certification, • Possesses a deep understanding of core networking basics and underlying technologies. Preferred Qualifications: • Experience with CISCO appliances., • Experience in management of Aruba Network devices., • Experience working in a fast-paced environment with changing priorities., • Experience in coordinating/using vendor provided support. Knowledge, Skills, and Abilities (KSAs): • Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems., • Knowledge of network facilities and data processing techniques, personal computer hardware and software, network operating system and security software, and performance monitoring and capacity management tools., • Ability to quickly learn new technologies or solutions independently., • Ability to recognize, analyze, and resolve specific network problems; and to communicate effectively., • Ability to oversee and/or supervise the work of others., • Ability to work efficiently within a robust change management framework. Employment Conditions: · Regular attendance required. · Operates standard office equipment, computer hardware and software. · Employment may be remote. · Must sit for extended periods of time. · May talk on phone for extended periods of time. Note: The following Military Occupation Specialty (MOS) codes are generally applicable to this position. Applicants must fully complete the summary of military experience applicable to the position to determine if minimum qualifications are met. Army: 17C Cyber Operations Specialist, Navy: CT Cryptologic Technician, Coast Guard: IT Information Systems Technician, Marine Corps: 0631 Network Administrator, Air Force: 1B4X1 Cyber Warfare Operations, Space Force: 514A Cyber Intel Analyst. Additional Military Crosswalk information can be accessed at To Apply: All applications for employment with the Office of Court Administration MUST be submitted electronically through CAPPS Careers at and can be viewed on . Applications must be complete, including start and end dates of work experiences. Following a screening of applications, interviews of qualified applicants who have submitted a completed state application will be scheduled. Only applicants interviewed will be notified of their selection or non-selection. An applicant’s response to the question regarding Former Foster Youth on the state application is optional if you are applying for employment with the Office of Court Administration. The Office of Court Administration is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age or disability in employment or in the provision of services. In compliance with the Americans with Disabilities Act, any request for reasonable accommodations needed during the application process should be communicated to Human Resources. 1-800-RELAY TX (for hearing impaired). The Office of Court Administration participates in E-Verify and will provide the Social Security Administration, and, if necessary, the Department of Homeland Security, with information from each new employee's Form I-9 to confirm work authorization. Section 651.005 of the Government Code requires males, ages 18 through 25, to provide proof of their Selective Service registration or of their exemption from the requirement as a condition of state employment.

Job DescriptionSalary: AboutMirrorWeb MirrorWebis a fast-growing, Manchester-born scale-up with headquarters in Austin, Texas.We'veearned a global reputation for enabling financial firms to manage risk throughcutting-edgedata archiving and supervision solutions. We help organisations meet their compliance needs more efficiently than ever before. Our platform captures,monitorsand stores all digital communications - whetherit'semails, MS Teams conversations, iMessages, or anything else. This helps businessescomply withstrict regulations and avoid costly fines like the $5 billion issued by the SEC in 2023. Our mission is simple: to allow firms to communicate freely and confidently with the knowledge that all messages will bemonitoredand flagged in real-time if noncompliant. Having recently secured significant investment from a U.S.growth equity firm,we'reready for our next phase of rapid expansion in theU.S.market and beyond. The Role The Support Engineer serves as a critical technical resource with two primary responsibilities: monitoring our web crawling operations and delivering exceptional customer support through our service desk and phone coverage. Crawl Monitoring Our reputation depends on delivering high-fidelity, timely web crawls to our customers. The Support Engineer is responsible for: • Active Monitoring: Continuously monitoring all active web crawls to ensure optimal performance, • Launch Management: Ensuring timely initiation of web and social media crawls according to schedule, • Quality Assurance: Maintaining and monitoring hourly checks on completed web crawls, • Issue Resolution: Intervening in problematic crawls through various methods including:, • Adjusting crawl scope and parameters, • Coordinating with Customer Success Management and external customers, • Forcing crawls to completion when necessary, • Providing customer updates via linked tickets for collaborative quality assurance, • Schedule: This responsibility is performed up to three days per week, with weekend coverage provided on a rotating schedule Service Desk & Customer Support Our helpdesk serves as the primary point of contact for all MirrorWeb product-related issues, supporting both internal and external customers. Phone Support Coverage • Availability: Monday through Friday, 8:00 AM to 5:00 PM, • Responsibilities: Handle inbound customer calls, provide real-time technical support, and escalate complex issues appropriately Ticket Management The Support Engineer will follow established procedures for all tickets, including: • End-to-End Ownership: Taking full responsibility for tickets from inception through resolution, • Initial Response: Acknowledging and assigning tickets promptly upon receipt, • Effective Triage: Identifying core issues and determining appropriate resolution paths, • Strategic Escalation: Promptly escalating to relevant teams when needed:, • Second-line support specialists, • Other MirrorWeb technical teams, • Customer Communication:, • Keeping customers informed throughout the resolution process, • Responding promptly to customer questions and updates, • Providing regular status updates within agreed timeframes, • Proactive Management:, • Monitoring open ticket queues, • Following up with other teams for updates when required, • Ensuring Service Level Agreements for first response and updates are consistently met, • Direct Resolution: Resolving tickets that fall within the engineer's technical expertise Technical Skills & Requirements Required Technical Competencies • AWS Services: Proficiency with S3 and EC2, with opportunity for continued learning, • Linux Administration: Ability to:, • Connect to and navigate server environments, • Manage file systems and disk space, • Monitor server performance metrics, • Handle swap management, • Respond effectively to server issues, • SQL Database Skills: Competency with SELECT queries and database lookups, with scope for advancement Preferred Additional Skills • Basic knowledge of Bash scripting, • Familiarity with JavaScript, • Python programming experience Weekend & Bank Holiday Coverage MirrorWeb maintains contractual obligations to perform web crawls 365 days per year, requiring out-of-hours coverage with appropriate compensation. Rotation Schedule Coverage frequency depends on the number of engineers participating in the rotation system. Weekend/Holiday Responsibilities • Monitoring: Review automated monitoring reports and implement necessary remediation, • Intervention: Perform required crawl interventions and adjustments, • Issue Management: Flag complex issues for review during regular business hours via the support desk, • Documentation: Record time spent and activities performed on associated tracking tickets Working Environment This role combines technical expertise with customer service excellence, requiring both independent problem-solving abilities and collaborative communication skills. The position offers opportunities for professional growth in cloud technologies, automation, and customer relationship management. Whats on Offer: • Comprehensive Health Coverage Premium medical, dental, and vision plans to, • keepyouandyourfamilyhealthy., • Life Assurance - Financial peace of mind for you and your loved ones., • 401(k) Retirement Plan - We invest in your future with a 3% non-elective, • contribution,regardlessofyourowncontributions., • Generous Paid Time Off - 20 days PTO, plus a day off on your birthday and paid sick, • leavesoyoucanrechargeandcelebrate., • Enhanced Family Leave - Extra support for lifes most important moments., • Flexible Lifestyle Benefits - $100 monthly Juno allowance to spend on health,, • wellness,learning,orwhatevermattersmosttoyou., • Equity Appreciation Rights (EAR) - Share in our success with an opportunity to, • benefit from the companys growth through our equity incentive program.

Job Description About ROBO: ROBO is a fast-growing IT service provider. We pride ourselves on doing two things: delivering exceptional customer service and developing elite technical talent. If you're driven to grow and thrive by solving complex technical challenges, ROBO is the place for you. ROBO is founded on its 6 core values: Endless Learning, Caring is Our Superpower, Own the Problem, Follow Up & Follow Through, Adapt and Overcome, and A Positive Energetic Environment Brings Life to Our Work. ROBOs live out the core values every day and are fanatical about providing the best customer service. At ROBO we are passionate about our employees, helping them develop their skill and knowledge to reach beyond their potentialAre you an IT Technician looking for a change? Do you have MSP experience? Position Summary: The Information Technology Account Manager is responsible for aligning customer demands with ROBO's products, services and solutions while advising them on requisite technologies needed to support their growth. To be successful the IT Account Manager should be curious, driven and have the ability to communicate the needs of customers across internal ROBO teams. This is a hybrid role, with time in the office and at client sites. There is an expectation to increase revenue through the installed client base and create conversion opportunities. There is a performance bonus of up to 25% of the person's salary with this position based on sales results. Benefits: • Medical, dental, vision, life-insurance, • 401(k) with company match, • 2-weeks PTO, • Performance-based bonus/commission structure, • Develop annual strategic plan for each client, must know their business and goals/objectives, • Manage 15 - 25 customer relationships, achieving high CSAT scores and revenue generation, • Conduct Quarterly Business Reviews with all customers, • Grow customer spend with ROBO and follow-up with sales leads, • Work in concert with leadership to develop customer technology roadmaps and annual business plans, • Manage multiple client projects with different tasks and deadlines, • Coordinate with Service Desk and Project Delivery team to ensure customer expectations are met and information flows smoothly amongst teams, • When urgent, provide hands on technical support for end-users, • Address any accounting/billing issues, • Ability to prioritize competing customer needs, • Present, manage and follow-up on Sales/Client Pipeline opportunities Qualifications • 3+ years of relevant experience in account management or project management, • 2+ years of IT Helpdesk or On-Site Support is required, • Computer Science or similar degree preferred and/or Certifications, • 2+ years of hands-on technology experience; providing end user support, troubleshooting infrastructure, or architecting technology solutions to business problems, • Ability to sell and move clients forward in the sales process, • Desire to learn about new technologies and creativity to apply them within customer environments, • Strong organizational and time management skills

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