Helpdesk jobs in Knoxville, TennesseeCreate job alerts

Job DescriptionSalary: DOC Job Philosophy: R&S Logistics is a single-source 3PL team whose employees embody our values of Agility, Stewardship, Tenacity, being Invested, and demonstrating Gratitude! We strive to attain the standard set forth in Colossians 3:23, doing our best at every opportunity. With responsibilities spanning Systems Operations and Customer Relations, the Infor Senior Systems Analyst is a vital member of the R&S Logistics Team. R&S Logistics Infor Senior Systems Analysts function as a reliable and proactive first point of contact for customers onboarding and system support needs, demonstrating our commitment to customer satisfaction. Infor Senior Systems Analysts are detail-oriented, results-driven, and highly adaptable, with an exceptional ability to organize workflows, solve problems, and prioritize competing tasks in a fast-paced environment. The Infor Senior Systems Analyst also provides leadership, oversight, and first-line accountability for Systems Team members, supporting continuous operational improvement and customer success. While based out of our Knoxville, TN, headquarters, the Infor Senior Systems Analyst role often requires day travel between R&S Logistics locations throughout East Tennessee to support operational and project goals. This position may require occasional evening or weekend work based on business needs. Benefits: Paid Time Off Medical, Dental, & Vision Insurance Telemedicine Available Health Savings Account with Company Match 401(k) with Company Match Long-Term Disability with Optional Short-Term Disability Parental Leave Responsibilities and Duties: R&S Logistics Infor Senior Systems Analysts have a wide variety of responsibilities and duties, including but not limited to: Serving as the first point of contact for customer onboarding and ongoing system support. Completing customer onboarding within estimated timeframes. Achieving customer satisfaction scores of 90% or higher in onboarding and support surveys. Delivering 90% of projects within the assigned timeline and budget. Overseeing and mentoring Systems Team members to ensure service excellence. Monitoring, analyzing, and responding to Helpdesk tickets, identifying trends, and recommending system enhancements. Developing and presenting recommendations for ongoing operational and systems enhancements. Implementing at least one system improvement per quarter and documenting time and cost savings achieved. Maintaining the Infor Cloud Suite Warehouse Management System and other critical platforms to ensure operational readiness and excellence. Communicating clearly and professionally with customers, team members, and leadership. Actively participating in ongoing training programs and professional development. Adhering to R&S Logistics Standards of Quality, Customer Service, and Employee Handbook. Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned by their supervisor. Qualifications and Skills R&S Logistics Infor Senior Systems Analysts possess the following: 3+ Years Experience working with Infor WMS, specifically the Cloudsuite version (experience with Infor Enterprise WMS will also be considered) Previous Experience in Warehouse, Logistics, or 3PL System Environments Preferred Intermediate to Advanced Knowledge of Microsoft Office Products, especially Word and Excel Strong Analytical and Problem-Solving Skills Demonstrated Achievement Orientation and Adaptability Strong Client Focus and Communication Skills Strong Organizational Skills and Attention to Detail Ability to Identify and Implement System Improvements Ability to Work Independently and in a Team Environment Ability to Prioritize and Manage Multiple Tasks in a Fast-Paced Setting Willingness and Ability to Regularly Travel Between R&S Logistics Locations Throughout East Tennessee Willingness and Ability to make Rare Overnight Trips to R&S Logistics Port Location in Savannah, GA Physical Requirements R&S Logistics Infor Senior Systems Analysts are able to perform the following tasks, with or without accommodations: Constantly Operating a Computer, Printer, and Other Miscellaneous Office Machinery Sitting, Standing, and Walking for Prolonged Periods Working in an Office Environment Working in a Seasonally Warm / Cold Warehouse Environment Occasional day travel throughout East Tennessee and rare overnight travel to Savannah, GA

Job DescriptionSalary: $20.00/ hr plus commission Restoration Team Coordinator Welcome to Apex Restoration DKI! If youre looking for a strong company with great core values that cares about the employees just as much as the customer, this is the place for you. Apex Restoration DKI is a fast-moving, progressive environment that will teach you new skills and help perfect the ones you may already have! We were born in 2007 and we have become a career path for many people! If youre a person that is looking to excel, climb, and grow as an individual, then we would love to have you join our family. Apex DKI is an equal opportunity employer. We love our Veterans! Veterans are encouraged to apply! The Restoration Team Coordinator reports to the Project Manger. The Team Coordinator supports, facilitates, and coordinates the work of multiple projects. The Team Coordinator is the first point of contact with the customer. The Team Coordinator schedules the Estimator for site inspection and updates all notes and control points for the new claim. The Team Coordinator sets up the contract signing with the customer and keeps track of payments for each project. The Team Coordinator manages Accounts Receivables for the life of the project and makes collection calls. The Team Coordinator updates the Job Management Report (JMR) and attends JMR meeting daily. The Team Coordinator attends weekly meetings with the Compliance Manager. The Team Coordinator attends weekly meetings with the Accounts Receivable Manager. The Team Coordinator ensures accuracy of time sheets for all hourly team members. The Team Coordinator collects and uploads fuel receipts. The Team Coordinator collects assets from departing employees and returns equipment to helpdesk. Please note, that if you are selected to be reviewed for the position, there are several steps in the pre-interview process. Accountabilities: * Must be detail-oriented and follow through to completion of a project * Excellent skills in verbal/written communication, teamwork, accuracy, conflict resolution, cost management and time management * Manage multiple projects simultaneously * Computer skills and ability to maneuver multiple systems/software * Foster positive relationships with team members, clients, and insurance adjustors * Perform all aspects of job with high integrity * May work 40+ hours per week (overtime must be pre-approved by Project Manager) * May be on call and on phone rotation during catastrophic events * Perform other responsibilities as required Required Qualifications: * Previous construction experience preferred, but will train the right candidate * Experience with PSA, XactAnalysis, and Xactimate a plus * Valid Drivers License & eligibility to work in the United States * Ability to pass a background check and drug screen * No felony convictions Compensation: • Salary $20.00/hr plus comission, • Commission plan after 90 days pobbsily earning 20% to 40% in yearly earning!, • Health/ Vision/ Dental/ Aflac, • Paid Time Off 8 Paid Holidays * Company laptop provided

Helpdesk Senior Associate - REMOTE. NTT DATA is seeking an experienced Helpdesk Senior Associate to join our team in Knoxville, Tennessee (US).

Job DescriptionBenefits: • Flexible schedule, • Opportunity for advancement Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities • Perform a wide range of technical tasks including but not limited to:, • OS installations, hardware diagnostics, and software setup, • Structured cabling (including drilling, running, and dressing cables), • Telecom work (punch-downs, demarc extensions, etc.), • Work independently across various environments: retail, medical, restaurant, and corporate, • Maintain a high standard of professionalism with clients, • Be on call and ready to respond to service requests within your territoryPreferred Skills & Experience, • PC and printer troubleshooting experience (a strong plus), • At least 1 year of I.T. or Telecom experience, and one of the following:, • A+ Certification, • Network+ Certification, • OR 5+ years verifiable field experience in I.T./TelecomRequired Equipment & Qualifications, • Reliable personal vehicle (Public transportation not accepted), • Valid drivers license, • Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers)., • Laptop with Ethernet port, • Smartphone with mobile hotspot, • Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage., • Punctual, courteous, and presentableCompensation & Perks, • Paid hourly while on site, • 1099 contractor position, • Travel pay included (based on time travel; approx. 80-mile radius from home), • App-based tracking for job time and travel, • Exposure to new and exciting technologies and clients, • Opportunity to expand your skills and industry knowledgeAbout AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

D&S Community Services , a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities.Here we believe every person has the right to live well, and everyone deserves to have a fulfilling career.You’ll join a mission-driven team and

Arial,Helvetica,sans-serif;">As a Geek Squad Installation Helper, you'll travel from your Best Buy store to clients' homes to assist with the delivery and basic installation of technology products alongside a seasoned Agent.You'll provide our clients with service that exceeds their expectations b

Tindell's is an industry-leading manufacturer of building products and innovative solutions.For more than 125 years, Tindell's has developed products and services that enable customers to build the outstanding spaces where people live, work and play.With over 200 Team Members and multiple locations