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Overview: If you reside in California, please see our ___ for more information about our data handling practices and your data rights. Responsibilities: MV Transportation is seeking an Information Technology Manager. This individual shall be a self-starter, highly motivated and able to work in a fast-paced environment. The Information Technology Manager is responsible for handling various technology issues related to a transit environment and supporting corporate infrastructure. Responsibilities: • Responsible for providing Trapeze software direction, desktop, server and network support for client operations according to Service Level Agreements (SLA). This includes, but not limited to, desktop and server repair, network maintenance, helpdesk tickets, disaster recovery and other projects as assigned., • Support of analog, Digital, or VOIP telephone System, T-1, fax and DSL lines., • Responsible for supporting local technologies related to transit operations, such as; Mobile Data Terminals (MDT)/in vehicle tablets, and Trapeze reservation software platform., • Manage servers at local division; domain controller, file, application and database (MS SQL SVR)., • Meet and interact with client agencies providing reports and updates for local divisional office., • Close interaction with the client’s IT department., • Managing complex IT projects, IT employees and outside vendors., • Developing strategic operations and investment plans that weight costs, benefits, opportunities and risks of various IT investment approaches., • Controlling and minimize costs., • Highly proficient with Trapeze transit software is a MUST., • Proficiency with Active Directory, relational databases (MS SQL Server preferable) and networking., • Proficient with the company's major IT systems, services and technology frameworks (e.g. cloud computing, server virtualization, application delivery controller, etc.)., • Thorough understanding of computer, server, network, printer and peripheral hardware., • Experience supporting Windows 7, 10, Server, 2012 & 16, and Microsoft Office applications. Desired Qualifications: • Excellent communication and decision-making skills., • Experience with desktop, server and network management tools., • Experience with Cisco switches and routers., • Familiar with backup and disaster recovery. Starting pay range: $35 - $40.97/hour MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants. Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment. #appcast

Job DescriptionABOUT THE ROLE: 3GC is pioneering a new form of IT MSP that integrates Information systems, data management, AI, DevOps and DevSecOps into IT operations to provide a modern offering the industry has been lacking for the mid enterprise. Designed and orchestrated by industry leading CIO's, CTO's and CISO's who have built or transformed companies like Blizzard Entertainment, Gemological Institute of America, United Talent Agency, The Honest Company, FDA, Pfizer Consumer Healthcare, our solution helps companies scale and grow from their antiquated IT helpdesk, infrastructure break fix models into robust cloud enabled Information systems departments that support the business. We offer the full suite of management, architecting, engineering, development, security and support services to replace the entire IT and IS department of a large enterprise. We are a 20 year old company with a start up mentality full of entrepreneurial energy. We are seeking highly connected and networked independent technology consultants, account executives and brokers to integrate our unique and complementary solutions into their client base that are interested in advanced technologies, cybersecurity and maturing their IT operations into the world of AI and big data. Our complimentary data platforms, data helpdesk, DevOps, DevSecOps, Red team cybersecurity services and managed services can augment your existing sales with 25-50% additional income and residual income with minimal effort. 3GC will provide the pre-sales consulting, sales engineering and solutioning expertise as well as ongoing CxO leadership, program and engagement management. The ideal candidate will be responsible for introducing us to potential clients and maintaining the account in similar ways you are doing already. RESPONSIBILITIES: In this role, you'll get to... • refer us into existing clients where our solutions are complimentary, • develop and maintain relationships with clients, • assist in presenting 3GC solutions to clients, • assist in negotiating contracts and closing sales, • have 5+ years experience in Sr. Sales positions or Technology Consulting in the following industries, • Enterprise applications; ERP, CRM, WMS, Cloud, UCaaS, Carrier services, • IT management or executive roles, • Business management or executive roles, • IT Consulting or Managed services, • maintain book of business in mid enterprise clients $50mm-$2b in annual revenue, • have knowledge of IT or Technology operations principles, • have an excellent communication and negotiation skills, • have the ability to work independently and as part of a team, • have a fully functional and up to date computer with which to perform duties, • be willing to install next generation end point protection on the computer, • be a US CitizenNOTES:, • This is a remote (work from home) job ODdTGFhMSK

Job Description Crystal Stairs, Inc. Improving the Lives of Families through Child Care Services, Research, and Advocacy Crystal Stairs is committed to building and sustaining a diverse, fully vaccinated workforce and culture. As part of this commitment, Crystal Stairs does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status, in any of activities or operations. Information Technology (IT) Systems Engineer This position is 100% onsite, no remote work. Must be fully vaccinated against COVID-19 What We're Looking For: We are seeking an Information Technology (IT) Systems Engineer will support the agency's Windows Servers, VMware virtualization and datastores. The ideal candidate with ensure said systems are highly available, reliable and secure. Responsibilities: • System administration of a Microsoft Windows Domain environment running DFRS, DNS, DHCP, GPOs, IIS, Certificate Services, Federation Services, and other similar services., • Management of VCenter running on a clustered HP server with 100-150 VMs., • Administration of Office 365, Entra ID and on-prem active directory infrastructure., • Monitoring of all critical systems using various monitoring tools and timely incident response., • Designing and implementing complex systems in full alignment with organizational goals., • Automating IT tasks by using Microsoft PowerShell tools and scripts., • Configuring systems utilizing industry and manufacturer best practices., • Performing system upgrades and patching to minimize security vulnerabilities., • Maintaining accurate and up to date infrastructure documentation and knowledge base., • Providing Tier-2 support to the agency's helpdesk and security teams., • Performing other duties as assigned. EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES YOU SHOULD POSSESS: • Bachelor's Degree from an accredited university and 5-7 years of verifiable relevant work experience., • Technical Certifications such as VMware VCTA, VMware VCP, Microsoft MCE or MCA certifications are highly desirable., • Minimum of 5 years as a windows administrator in a similar environment., • Minimum of 3 years supporting VMware infrastructure., • Minimum of 3 years managing shared and direct connected storage., • Minimum of 3 years Windows System patching and upgrades., • Minimum of 3 years' experience supporting an on-prem Exchange Server Total Package of Benefits • Medical/ Dental/ Vision - 95% Agency Paid, • 401k Matching Options, • Flex Spending, • Pre-paid Legal Services, • Sick and Vacation Time, • Paid Holidays and Winter Break, • Opportunity for Growth and Development, • Robust Learning Management System offering the following continuing education units: PDC, HRCI, CEU, CPE, PDU, SHRM Qualified applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Crystal Stairs, Inc. is committed to building and sustaining a fully vaccinated, diverse workforce and culture. As part of this commitment, Crystal Stairs, Inc. provides equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, ethnic group identification, mental or physical disability, pregnancy, childbirth and related medical conditions, or any other legally protected status. Additional Requirements: Must be fully vaccinated and remain fully vaccinated against COVID-19. Per the CDC, fully vaccinated means at least 2 weeks after (1) a second dose in a 2-dose series, or (2) a single-dose vaccine, and this status and definition applies to COVID-19 vaccines currently authorized for emergency use or approved by the U.S. Food and Drug Administration. For more information about Crystal Stairs, please visit our website at: Job Posted by ApplicantPro

Job Description This position will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting our clients across multiple locations and many different industries. The Level 2 Technology Support Specialist will be responsible for the administration and internal support of the Customer's PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations. This position will work directly with customers and partners providing expertise in hardware and software installations, troubleshooting and configuration recommendations. DUTIES AND RESPONSIBILITIES: Core duties and responsibilities include the following. Other duties may be assigned. · Honest, self-motivated, professional, team player · Travel to client offices when needed · Exceptional customer service skills, organizational skills with a proven ability to manage multiple calls and tickets with minimal supervision · Ability to learn new technology quickly · Able to constantly balance multiple tickets and request in high pressure situations and will take escalations from Level 1 Technicians · Must be able to diagnose problems quickly and correctly with computer systems and introduce a resolution · Provides advanced level installation, support, and maintenance of servers, core infrastructure (switching, routing, firewall) and other computer systems · Efficiently manages configuration of desktops, servers, core infrastructures and services (IIS, e-mail, AD, DNS, DHCP etc.) · Assists with planning for and responding to client project needs when applicable · Answer client calls and create detailed tickets · Escalate tickets to the appropriate engineer when needed. · Remote/ On-site troubleshooting of level 2 issues such as desktop hardware failures. · Will be responsible for taking calls on an On-Call rotation. · Punctuality is required · Provide helpdesk support and resolve problems to the end user's satisfaction · Monitor and respond quickly and effectively to requests received through from phone calls or email to ticketing system · Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority · Modify configurations, utilities, software default settings, etc. for the local workstation · Utilize and maintain the helpdesk tracking software · Document internal procedures · Assist with onboarding of new users · Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment · Install, test, and configure new workstations, peripheral equipment, and software · Maintain inventory of all equipment, software, and software licenses · Report issues to the NOC for escalation · Manage PC setup and deployment for new employees using standard hardware, images, and software · Assign users and computers to proper groups in Active Directory · Perform timely workstation hardware and software upgrades as required SUPERVISORY RESPONSIBILITIES: None COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies: · Problem Solving - Identifies and resolves problems in a timely manner · Gathers and analyzes information skillfully · Develops alternative solutions Customer Service · Manages difficult or emotional customer situations · Responds promptly to customer needs · Responds to requests for service and assistance · Meets commitments Interpersonal Skills · Maintains confidentiality · Listens to others without interrupting · Keeps emotions under control Oral Communication · Speaks clearly and persuasively in positive or negative situations · Listens and gets clarification · Responds well to questions Written Communication · Writes clearly and informatively · Able to read and interpret written information Quality Management · Looks for ways to improve and promote quality · Demonstrates accuracy and thoroughness Business Acumen · Understands business implications of decisions · Aligns work with strategic goals Ethics · Treats people with respect · Keeps commitments · Inspires the trust of others · Works with integrity and ethically · Upholds organizational values Organizational Support · Follows policies and procedures · Completes administrative tasks correctly and on time · Supports organization's goals and values Strategic Thinking · Develops strategies to achieve organizational goals · Understands organization's strengths & weaknesses Judgment · Displays willingness to make decisions · Exhibits sound and accurate judgment · Supports and explains reasoning for decisions · Includes appropriate people in decision-making process · Makes timely decisions Motivation · Sets and achieves challenging goals · Demonstrates persistence and overcomes obstacles Planning/Organizing · Prioritizes and plans work activities · Uses time efficiently · Plans for additional resources · Sets goals and objectives · Organizes or schedules other people and their tasks Professionalism · Approaches others in a tactful manner · Reacts well under pressure · Treats others with respect and consideration regardless of their status or position · Accepts responsibility for own actions · Follows through on commitments Quality · Demonstrates accuracy and thoroughness · Looks for ways to improve and promote quality · Completes work in a timely manner Attendance/Punctuality · Is consistently at work and on time · Dependability · Follows instructions, responds to management direction · Takes responsibility for own actions · Keeps commitments · Commits to long hours of work when necessary to reach goals · Innovation Meets challenges with resourcefulness QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. COMPUTER SKILLS: To perform this job successfully, an individual should have knowledge of Microsoft Office software; including Word, Excel, Email and Scheduling software PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must occasionally lift and/or move up to 60 pounds. Employee is required to maintain a valid driver’s license with reliable transportation. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Benefits • Comprehensive benefits package, including health, dental, and vision insurance., • Retirement plan with company match., • Paid time off and holidays., • Opportunities for professional development and career growth., • A supportive and collaborative work environment.

Job Description SUMMARY OF POSITION: The South Central Los Angeles Regional Center (SCLARC) is seeking a skilled and proactive Windows System Administrator to join our IT team. The ideal candidate will have a strong background in Windows-based environments, excellent problem-solving skills, and a passion for maintaining secure, efficient, and reliable systems. This role is critical in supporting our infrastructure, ensuring uptime, and implementing best practices across our IT operations. This position works closely with the MIS Manager and Network Engineer to plan and deploy new systems for the agency and troubleshoot and remediate software, hardware, and network problems. This position also serves as an escalation point for the HelpDesk team. The ideal candidate will be organized and able to work with minimal supervision. This position also develops documentation for the HelpDesk team and reference materials for the agency; good communication skills and the ability to explain technical information to non-technical stakeholders are a must. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Administer, maintain, and support Windows Server environments (2016/2019/2022)., • Manage Active Directory, Group Policy, DNS, DHCP, and file/print services., • Monitor system performance and troubleshoot issues to ensure high availability., • Perform regular system updates, patches, and backups., • Implement and maintain security policies and procedures., • Support virtualization platforms (e.g., VMware, vSphere)., • Collaborate with other IT staff to support enterprise applications and services., • Maintain documentation for systems, processes, and procedures., • Participate in disaster recovery planning and testing., • Provide Tier 2/3 support for escalated technical issues., • Perform other related duties as assigned. REQUIRED SKILLS: • Windows Server OS (2016/2019/2022), • Active Directory and Group Policy Management, • PowerShell scripting and automation, • DNS, DHCP, SMB, NFS, and NTFS permissions, • Virtualization platforms (VMware vSphere), • Patch management tools (e.g., WSUS, SCCM), • Monitoring tools (e.g., SolarWinds, PRTG, Nagios), • Backup and recovery solutions (e.g., Veeam), • Endpoint protection and antivirus solutions, • ITIL-based service management and ticketing systems (e.g., ServiceDesk Place) DESIRED SKILLS: • Microsoft certifications (e.g., MCSA, MCSE, AZ-104,)., • Experience with Azure Active Directory, Microsoft Intune, and Microsoft 365 administration., • Familiarity with cloud infrastructure and services (e.g., Azure, AWS, Google Cloud Platform)., • Experience with hybrid cloud environments and cloud migration projects., • Proficiency with configuration management and infrastructure as code tools (e.g., Ansible, Puppet, Terraform)., • Experience with CI/CD pipelines and DevOps practices., • Familiarity with Zero Trust security models and identity management solutions., • Understanding of compliance frameworks (e.g., HIPAA, SOX, ISO 27001, NIST)., • Exposure to enterprise storage solutions (e.g., NetApp, Dell EMC, HPE)., • Experience with mobile device management (MDM) and endpoint management platforms., • Strong documentation skills using tools like Confluence, SharePoint, or Notion., • Ability to lead or participate in IT projects, including planning, execution, and post-implementation review. QUALIFICATIONS: • Bachelor of Science degree in Computer Science, Computer engineering, Computer Information Technology, or related field, AND 3+ years of hands-on experience in Windows System Administration. If your experience and skills don’t quite fit one of the previous categories, but it’s a mix of several points described above, we invite you to submit your application for consideration. Please include a 1-page resume outlining your unique experience and skills. If you have freelanced and academic experience, please also submit a link to your portfolio.

Job Description Cisco Sr. UCCE Telecom Engineer Duration: 12 months Location: Los Angeles, CA Onsite Requirement:5 days per week, office hours Job Description: The Sr. UCCE Engineer will help support all administrative, planning and monitoring aspects of Contact Center and Voice technologies to include Cisco UCCE, ICM Scripting, CVP Call Studio, Finesse, Nobel Dialer, Jabber, WebEx, RightFax, Cisco Universal Call Manager. Participate in planning for the installation of new technology, upgrades and configuration, and the design of telecommunication roadmap of devices and services. Participate in disaster recovery exercises to demonstrate the capability of establishing Telecommunications in the event of a disaster. Perform research and evaluation of new technology including hardware and software. Provide tier III support to the Helpdesk for collaboration and telecommunications technology; as well as, work with network administration to resolve issues related to connectivity. Proactively train and create documentation to ensure junior staff members can grow and support tier II & III issues with ease. Troubleshoot, rebuild, recover and tune telecom equipment. Adhere to standard operating procedures (SOP’s) to guarantee a stable environment. Work closely with business units/end-users, and vendors resulting in solutions for L.A. Care’s growth and success. Help with monthly telecommunication system risk analysis and assessment reports. Provide the above mentioned support in a 24x7 operation. Primary responsibilities include: Troubleshoot, rebuild, recover, and tune telecom equipment. Create and maintain call flow and adhere to standard operating procedures (SOP’s) to ensure a stable environment. Perform research, evaluation, installation, and upgrades of Telecom hardware and applications. Administration and monitoring of Contact Center/Voice technologies which include Cisco UCCE, ICM Scripting, CVP Call Studio, Finesse, Nobel Dialer, Jabber, WebEx, RightFax, Cisco Universal Call Manager Work closely with business units/end-users, and vendors resulting in solutions for L.A. Care’s growth and success. Collaborate with the Help Desk. QUALIFICATIONS & REQUIREMENTS EDUCATION/TRAINING: Bachelor’s degree in Engineering & Networking or related discipline or Cisco CCNA Certification. REQUIRED EXPERIENCE: • 5 to 8 years of progressive hands-on experience in Cisco Unified Communications with a focus on CVP or UCCE, • Demonstrate working knowledge in NICE voice and screen recording technology, • Demonstrate working knowledge of telecommunications equipment and software, i.e. Cisco Application suite, • Experience in document management using SharePoint., • Experience in creating the technical design documents using MS Visio., • Experience in ICM/CVP scripting., • Experience in troubleshooting issues providing efficient resolutions that minimizes downtime., • A team player with excellent written and verbal communication skills and strong organizational skills., • Must have a service-oriented attitude with excellent problem solving and analytical skills., • Ability to work independently, self-motivated, and highly focused are required., • Ability to thrive in a changing environment. Ability to manage multiple projects with multiple priorities. PREFERRED EXPERIENCE: • Cisco CCIE with strong CVP scripting abilities Best regards, Sridhar P Senior Recruiter | RAMPS International, Inc 1199 Amboy Ave, Suite 2F, Edison, NJ 08837 email: |url:

Job Description🚀 Join the Future of Commerce with Whatnot! Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we’re inspired by innovation and anchored in our values. With hubs in the US, UK, Germany, Ireland, and Poland, we’re building the future of online marketplaces –together. From fashion, beauty, and electronics to collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone. And we’re just getting started! As one of the fastest growing marketplaces, we’re looking for bold, forward-thinking problem solvers across all functional areas. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business, and bring people together through commerce. About the People Team The People Team at Whatnot is on a mission to make this the most people-centric company in the world. We champion every stage of the employee experience with precision, empathy, and integrity—from onboarding to offboarding, and everything in between. 💻 Role We’re looking for a People Operations Coordinator to lead onboarding and support the day-to-day workflows that shape the employee experience at Whatnot. This is a great entry point for someone who’s excited to build a strong foundation in People Ops—and finds joy in making the little things feel seamless and human. You’ll handle everything from pre-hire setup to Day 1 logistics, partner with teams like IT, Legal, People Business Partners, and Recruiting, and be a go-to for employees through our People Helpdesk. If you’re organized, detail-oriented, and love bringing calm to busy moments—especially behind the scenes—you’ll thrive here. What You'll Do * Own onboarding from start to finish. You’ll manage all the moving pieces—from welcome emails and I-9 verifications to shipping swag and coordinating with IT to get laptops delivered on time. * Support in-person onboarding moments. While we’re a remote team, you’ll help coordinate any onboarding-related travel and activities at our LA hub, in partnership with the Talent Development team. * Partner with teams across the business. You’ll collaborate with People, Finance, IT, Legal, and other departments to support employee processes throughout the full lifecycle—from onboarding to offboarding and everything in between. * Keep our systems up to date. You’ll help with data entry in Workday, making sure employee records stay accurate for job changes, departures, and one-time payments. * Handle compliance logistics. You’ll process unemployment and workers’ comp claims, track related documentation, and help us stay audit-ready at all times. * Be a go-to for employee questions. Through our People Ops Helpdesk, you’ll answer Tier 1 questions and help point folks in the right direction when they need more support. * Help us stay organized and audit-ready. You’ll keep an eye on data accuracy, support compliance audits, and make sure important documentation doesn’t slip through the cracks. * Jump in on People Ops projects. Whether it’s refreshing content in Slab or helping with employee experience programs, you’ll support projects that make our team run smoother. Team members in this role are required to be within commuting distance of our Los Angeles or San Francisco hubs. 👋 You Curious about who thrives at Whatnot? We’ve found that embodying a low ego, growth mindset, and high-impact drive goes a long way here. As our next People Operations Coordinator: * You’ve got 1+ years of experience in People Ops, HR coordination, or a similar role—ideally in a fast-paced environment or startup. Bonus points if you’ve supported onboarding. * You have hands-on experience with Workday and are comfortable navigating employee records, data entry, and basic workflows. * You’re comfortable with tools like Google Workspace, Slack, Zendesk, Navan, and Slab or Notion—or excited to learn your way around them quickly. * You’re organized, proactive, and detail-obsessed, but flexible enough to roll with changing priorities. * You communicate clearly and kindly, especially over Slack and email—you know how to make people feel seen, even when things are moving fast. * You’re curious and eager to learn, with a strong sense of ownership over your work. * You’re great at managing tasks independently, but you love working on a team that jumps in to help each other out. * You like making things better—whether it’s fixing a broken process or updating a help doc, you notice the small stuff and care enough to improve it. * You’re excited about being part of a team that supports every Whatnaut, and you take pride in helping people feel welcome, informed, and supported. 🎁 Benefits * Generous Holiday and Time off Policy * Health Insurance options including Medical, Dental, Vision * Work From Home Support * Home office setup allowance * Monthly allowance for cell phone and internet * Care benefits * Monthly allowance for wellness * Annual allowance towards Childcare * Lifetime benefit for family planning, such as adoption or fertility expenses * Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally * Monthly allowance to dogfood the app * All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!). * Parental Leave * 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence. 💛 EOE Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. Compensation Range: $80K - $100K

Job DescriptionJob Description: The IT Supervisor will partner with the executives, managers and subject matter experts to evaluate, develop, implement and support new technologies that help improve the effectiveness of our operations. The position will also be responsible for the successful day-to-day operations of the Company’s help desk, including the coordination of Help Incident Requests and Work Orders. The Manager will proactively manage tasks and resources so that the highest priority needs are addressed timely and scarce resource are optimized. He/she is a skilled project manager who plans and manages task lists, resources and budgets leveraging Microsoft Project, Excel and other project management tools. Responsibilities Include: • Roll out new software updates (e.g., Autodesk, MS, New Forma, etc.) using sequel scripts in a timely manner., • Manage / coordinate with third‐party IT co‐source / outsource provider, as needed., • Serve as liaison between the Company and Insight (Managed Service Provider) to help set the strategic direction for technology across the company, set priorities for the IT and managing the Company’s MSP (Managed Service Provider)., • Will serve as back‐up for administrative tasks and lead special IT projects., • Lead the operational management of the Company’s Help Desk resources for responding to trouble tickets and managing the escalation process., • Ensure that the help desk service and task scheduling processes are working to the highest-level customer support possible and maximize the efficiency of resources., • Coordinate closely with Operations for ticket escalation, task prioritization and ticket and work order resolution. Leverage reports and metrics from the IT Ticketing system to monitor performance and manage resource utilization., • Analyze project and technology options and formulate compelling recommendations for senior management that optimize the trade‐offs between cost and functionality., • Direct and oversee projects and project teams to ensure the successful delivery of new initiatives., • Create conditions for staff members to learn and grow through their work. Insist on excellence and deal with difficult issues by timely addressing any performance deficiencies., • Optimize end user capabilities and its ability to support deployed technologies.Qualifications:, • MUST be willing to come into the office full‐time to monitor server room hardware and troubleshoot with our MSP as well as troubleshoot laptops and desktops, as needed., • Experience with programming APIs and custom reporting. SQL expertise a huge plus., • Minimum of seven years’ professional experience and at least three years managing internal and third party technical and administrative resources., • Must be able to troubleshoot hardware onsite for employees., • Must be able to roll up your sleeves and execute tasks assigned to IT Helpdesk., • Excellent project management / organizational skills and a strong track record of delivering IT solutions that improve business operations., • Must have a strong working knowledge of key technologies, including Windows desktop, Windows Server, Cisco VOIP and Networking, and Active Directory., • Direct experience overseeing help desk operations and the implementation and management of incident tracking systems., • Excellent verbal and written communications skills ‐ a skilled business professional who communicates effectively with all levels of end‐users and management., • Ability to quickly learn and adapt to new technologies., • Strong work ethic., • Experience and demonstrated ability with sound business decision making practices., • Ability to work on major projects and manage multiple priorities with minimum supervision is a must., • MS Office 365, and 2019 including Excel, Word and PowerPoint, • Microsoft Outlook/Exchange, • Terminal Services – Thin Client, • Cisco Switches, Palo Alto Firewalls and VOIP, • AutoCAD, • Wi‐Fi / VPN / Mobile Access, • Thorough understanding of TCPIP and relevance of connectivity., • BS/BA required in Computer Science or other related major., • Microsoft Certified Professional and A+ certification preferred. PLEASE NOTE: you must be willing to work in our L.A. office full-time. This is not a hybrid or remote position. No exceptions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, age, marital status, national origin, disability or any other consideration made unlawful by law.

Job Description Position Overview: The Technology Project Coordinator (TPC) is a technical representative, charged with assisting the Technology Project Management Team in addressing the needs of bond funded technology projects. This position will serve as a supporting resource for Technology Project Managers in managing and maintain project documentation, scheduling meetings, and serving in an overall coordination capacity to successfully complete bond funded projects. The TPC will support the Technology Project Management team by responding to technology project requirements and providing the necessary support to successfully deliver projects on time and on budget. The TPC will need to align technology projects with construction and engineer efforts to ensure a complete and functional system is in place for the client. Additionally, there will be opportunities for the TPC to lead technology projects from planning through completion. The TPC will manage and coordinate the implementation of complex technology projects, identify and coordinate with project team to resolve technical issues, develop project presentations, including but not limited to the following project types: Networking and Communications Physical Security Audio Visual Classroom Technologies VoIP and Telephony Software Upgrades Helpdesk and Workorder Systems Wireless Deployment Highspeed and Broadband Networks Tasks include but not limited to: Project Documentation: • Project Initiation Forms, • Project Schedules, • Risk Identification and Mitigation, • Utilize Bluebeam and/or Revit to review drawings/specifications and perform takeoffs Meeting Coordination: • Schedule and coordinate meetings, • Create agendas and take meeting notes, • Coordinate with stakeholders to finalize meeting minutes Project Execution: • Coordinate with stakeholders to complete project tasks, • Provide timely status reports, • Organize project folders and documentation, • Create reports and presentations as needed, • Perform onsite project observation reports, • Coordinate with vendors and oversee installation Position Description: • Successfully support in the coordination of 5 to 10 projects simultaneously, ranging in value and complexity., • Documents and reports all project data accurately and in a timely manner, • Successfully support in the delivery of technology projects on schedule and within budget, • Report and collaborate with Program Management Office and Technology Project Management Department on project matters, • Assist with the development of detailed technical scopes of work to support technology projects, • Review and coordinate the approval of technology project submittals., • Coordinate with Asset Management to support asset tagging of technology equipment, • Coordinate with Accounting to process invoicing, • Track all project status and provide management reports as needed, • Update risks logs and identify risk mitigation plans Other Details Minimum Required Qualifications: • 3 year of experience in management of multiple projects; experience within a capital improvement programs and familiarity with relevant codes and standards • Demonstrated experience working in construction environments, • Experience coordinating on multiple IT projects with differing complexities and size, • Experience with website management and dashboard tools, • Demonstrated experience installing low voltage cabling including broadband and internet services, • Experience with software such as Bluebeam and/or Visio Preferred Qualifications: • Experience in Community College Facilities, • Experience coordinating with contractors and subcontractors, • Experience integrating technology within construction and engineering projects., • IT or project management certifications Job Posted by ApplicantPro

Job Description We're building the AI-powered future of maintenance. UpKeep is on a mission to reinvent how the physical world runs—starting with the frontline teams who maintain it. We're the creators of the world's first AI-first CMMS (Computerized Maintenance Management System), equipping technicians and facilities teams with automation, machine learning, and predictive insights that drive operational speed, safety, and efficiency. What started as a garage-built prototype is now a fast-scaling SaaS company, backed by Insight Partners, Emergence Capital, and Y Combinator. Over 4,000 companies—including Shell, Yamaha, Unilever, and Marriott—run on UpKeep to modernize their asset operations. We're leading the $30B category shift toward Asset Operations Management, where uptime, intelligence, and AI converge. Why join us: This person will be hands-on in supporting our employees day to day, while also setting the foundation for systems, vendors, and processes that scale. Ideal candidates have a passion for helping others, strong process discipline, excellent communication, and the ability to thrive in a fast-paced, changing environment. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES • Owns HQ infrastructure including configuration, maintenance, security, and ensuring uptime for UpKeep personnel based in the office, • First point of contact to manage company wide help desk tickets, to ensure all tickets are tracked to resolution in accordance with UpKeeps service level agreements., • Provide advanced technical support, professional communication, and escalation management across hardware, software, and network issues.., • Manage and administer office network infrastructure (Wi-Fi, routers, conference room AV systems, etc.) to ensure reliability and uptime., • Provide on-call support for critical incidents and lead resolution efforts in partnership with system administrators and other stakeholders., • Leads escalations and proper handoffs of incidents to teams across the organization when further assistance for resolution is required., • Utilizes tools and resources to stay up to date on technical knowledge in a multi-platform, fast-paced, and changing environment., • Support new hire onboarding and offboarding, including laptop provisioning, account setup, and orientation on UpKeep tools and IT processes., • Own IT asset lifecycle management (procurement, inventory, deployment, recovery)., • Administer and manage core tools including Google Workspace, Zoom, Slack, MDM solutions (e.g., Kandji), and other SaaS platforms., • Monitor and administer software licenses using Software inventory system., • Identify and implement process improvements to strengthen IT operations, improve employee experience, and support scaling., • Create and maintain IT documentation and knowledge base articles for both internal use and employee self-service. EXPERIENCE • 5 years of progressive IT experience, ideally in a fast-paced, hybrid or startup environment., • High level of proficiency in macOS environments, • Hands-on experience with MDM solutions (e.g., Kandji), and Google Workspace., • Strong experience supporting cloud-based SaaS tools, AV systems, mobile devices, and remote/hybrid employee workflows., • Familiarity with ticketing systems, monitoring tools, and IT asset management platforms., • Bonus: Experience with VMware/Hyper-V, scripting/automation, or supporting SOC2-compliant environments. KNOWLEDGE • 5+ years of experience in an enterprise helpdesk, IT support, or IT management capacity., • Bachelor's Degree in Computer Science, Information Technology, or related field (or equivalent hands-on experience)., • Strong understanding of modern IT practices, cloud systems, network troubleshooting, and endpoint management. DESIRED BEHAVIORS • Receptive to change – is flexible. Seeks and adopts improved approaches and processes., • Initiates action – is results oriented, takes responsibility for actions and outcomes. Meets commitments and strives for high performance., • Manages the workload - makes timely decisions, prioritizes effectively, solves problems, monitors results and takes remedial action where necessary., • Technically proficient – able to apply the technical knowledge and skills required in the job role and responsibilities in order to achieve the expected outputs., • Takes responsibility for own learning - knows personal strengths, recognizes development needs, and takes action to improve. Is open to feedback and always seeks to learn., • Communicates ideas – respectfully exchange information and proposes a way forward. Listen to views of colleagues and take in diverse perspectives., • Works collaboratively – shares knowledge and information, fosters teamwork and contributes to a positive work environment where people want to come to work., • Display ethical character and competence - acts with integrity and intent, is accountable for own actions, behaves according to the company values., • Act as a good citizen of UpKeep. COMPENSATION This role will receive a competitive base salary + annual bonus + benefits + equity. A variety of factors are considered when determining someone's compensation–including a candidate's professional background, experience, and location. Final offer amounts may vary from the amounts listed below. The pay range for this role is $110,000 - $125,000 USD per year. Company History & Product: UpKeep started in a garage, where our founder Ryan taught himself to code and built the first mobile-first maintenance app. The idea was simple but powerful: put modern software in the hands of frontline technicians—and transform how maintenance gets done. Today, UpKeep is the leading cloud-native Asset Operations Management platform, serving over 4,000 businesses worldwide across manufacturing, utilities, healthcare, and beyond. Our Industrial IoT and AI-first software helps maintenance and facilities teams streamline work, predict failures, and act faster—with real-time insights and automation at their fingertips. We're building for the deskless workforce—the essential workers who keep our physical world running—and arming them with the tools they deserve. In a world re-shoring manufacturing, accelerating automation, and embracing AI at scale, we're riding the next macro wave—and leading the transformation of legacy maintenance into intelligent operations. Backed by $50 million from Insight Partners, Emergence Capital, Mucker, and Y Combinator, we're not just building software. We're defining a new category for the built world.Learn More! UpKeep, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. UpKeep is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation or Veteran status.

Job Description At Relativity Space, we're building rockets to serve today's needs and tomorrow's breakthroughs. Our Terran R vehicle will deliver customer payloads to orbit, meeting the growing demand for launch capacity. But that's just the start. Achieving commercial success with Terran R will unlock new opportunities to advance science, exploration, and innovation, pioneering progress that reaches beyond the known. Joining Relativity means becoming part of something where autonomy, ownership, and impact exist at every level. Here, you're not just executing tasks; you're solving problems that haven't been solved before, helping develop a rocket, a factory, and a business from the ground up. Whether you're in propulsion, manufacturing, software, avionics, or a corporate function, you'll collaborate across teams, shape decisions, and see your work come to life in record time. Relativity is a place where creativity and technical rigor go hand in hand, and your voice will help define the stories we're writing together. Now is a unique moment in time where it's early enough to leave your mark on the product, the process, and the culture, but far enough along that Terran R is tangible and picking up momentum. The most meaningful work of your career is waiting. Join us. About the Team: The Additive Technology team operates at the frontier of research and development, where creativity meets capability. This is an R&D-driven environment where problems are open-ended and solutions are yours to define. You'll work alongside welders, robotics engineers, data scientists, and systems engineers at the intersection of hardware and software, creating an end-to-end additive manufacturing platform that serves a wide variety of applications. From exploring new materials to unlocking faster print speeds, to designing complex, organic geometries that can't be built any other way, it's high-impact work that sets the foundation for the future of additive manufacturing. About the Role: We're seeking a Staff Network Engineer to architect, implement, and maintain the networking infrastructure that powers our large-scale metal additive manufacturing platform. This is a hands-on, systems-level role embedded in a multidisciplinary R&D team that includes robotics, machine learning, data, and software engineers. You'll be responsible for designing and deploying local networks that connect robotic systems, sensors, edge compute devices, and operator interfaces throughout our manufacturing facility. This includes supporting wired and wireless systems, tuning network performance for time-sensitive workloads, and ensuring alignment with our enterprise IT security posture. This is not a traditional IT helpdesk or maintenance role—your focus will be on building systems, collaborating with domain experts, and solving unique real-world networking problems in a production environment. • Design, implement, and maintain high-performance local networks across multiple robotic cells and compute systems, • Collaborate with robotics and infrastructure teams to support deterministic or low-latency communication where needed, • Configure and manage switches, routers, and wireless access points in both experimental and production environments, • Interface with our enterprise IT security team to ensure compliance while enabling local R&D flexibility, • Support network-level debugging, monitoring, and diagnostics, • Own documentation and standardization for networking infrastructure in the facility, • 7+ years of experience designing and managing complex network infrastructure in industrial, R&D, or high-performance computing environments, • Strong proficiency with Linux systems and CLI-based network configuration, • Experience with wired and wireless network technologies, including switch/router setup and configuration, • Ability to design for both performance (e.g., low latency, high throughput) and operational reliability, • Experience working on-site in technical environments, collaborating with hardware and software engineers, • Familiarity with time-sensitive networking or time synchronization protocols (e.g., PTP), • Experience with real-time or robotics systems, • Familiarity with ROS, DDS, MQTT, or similar messaging frameworks, • Experience using network automation tools and frameworks for deployment and configuration management, • Experience with network support for high bandwidth, low latency video platforms Compensation is only one part of our total rewards package. Relativity Space offers competitive salary and equity, a generous PTO and sick leave policy, parental leave, an annual learning and development stipend, and more! To see some of the benefits & perks we offer, please visit here. Hiring Range:$163,000—$215,600 USD We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

POSITION DESCRIPTION – Customer Support Coordinator, PrimeCall Services Department: Prime Call Professional Services Reporting to: Customer Support Manager - PrimeCall Services The Customer Support Coordinator will play a crucial role in ensuring the seamless operation of our customer support process. Your primary responsibility will be to direct incoming support ticket requests, efficiently distribute assignments to our helpdesk technicians, oversee billing for time and materials (T&M) work, coordinate the dispatch of field technicians or local subcontractors, and handle various internal and external customer-related inquiries. Your exceptional organizational skills, strong communication abilities, and commitment to delivering outstanding customer service will be essential for success in this role as we deliver world class PrimeCall Services! Responsibilities: • Receive and review incoming support ticket requests from customers, ensuring accuracy and completeness of information., • Analyze support ticket details, determine entitlement, and appropriate assignment of tasks to helpdesk technicians based on skillsets, availability, and workload distribution., • Collaborate with the billing department to accurately invoice customers for T&M work, ensuring adherence to pricing guidelines and contract terms., • Coordinate the timely dispatch of field technicians or local subcontractors to customer sites, considering geographical locations, service level agreements (including travel and/or additional equipment needs), and urgency of requests., • Monitor and track the progress of ‘owned’ support tickets (skipping tier 2), providing regular updates to customers regarding the status of their inquiries or service requests., • Effectively communicate with customers to gather additional information, clarify details, and address any concerns or questions they may have., • Maintain accurate and organized records of all customer interactions, service requests, assignments, and billing information in FRESH., • Assist in the development and implementation of process improvements to enhance the efficiency and effectiveness of the customer support workflow., • Collaborate with cross-functional teams, including technical support team, billing, and operations, to ensure seamless coordination of customer-related activities., • Provide exceptional customer service by promptly addressing customer inquiries, resolving issues, and maintaining a positive and professional demeanor. Qualifications: • High school diploma or equivalent; Associate's or Bachelor's degree in a relevant field preferred., • Proven experience in customer support, helpdesk coordination, or related roles., • Strong understanding of customer service principles and practices., • Excellent communication skills, both written and verbal., • Proficiency in using customer support software and ticketing systems., • Detail-oriented with exceptional organizational and multitasking abilities., • Ability to prioritize tasks and make informed decisions under pressure., • Familiarity with billing processes and T&M invoicing is a plus., • Knowledge of technical terminology and basic understanding of field technician operations is advantageous., • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software applications. Working Conditions: • This position is a hybrid-based position in our [Location] office and requires at a minimum 3 days a week in the office to build and foster local relationships with local technicians and other staff members., • Standard office hours apply, with potential for extended hours during peak periods., • Interaction with customers and team members may occur in person, over the phone and on video. The expectation is to be camera ready at all times and interact with our internal and external customers over video anytime possible.

Job DescriptionCompany Description IntelligenceBank is the leading digital asset management and marketing operations software solution for brands in regulated markets. Used by over 1m+ users in 53 countries, IntelligenceBank uses AI and automation to help ensure brands get to market quickly, stay on brand and ensure regulatory compliance. To support our ongoing growth have a newly created role for a Customer Support Coordinator. Reporting to the Support Director, this role provides direct support and assistance to all IntelligenceBank customers and members of the IntelligenceBank Customer Success team as required. This support includes a variety of internal tasks and liaising with other IntelligenceBank teams as well as direct contact with IntelligenceBank customers via email, help desk support tickets, telephone and online meetings to troubleshoot and resolve customer issues with 6-star service. This role is based in El Seguno, CA with the customers based in Australia, the US and the UK. This is a hybrid role with some office time required. Salary range is $50,000 - 65,000 commensurate with experience. Job Description Key Activities: • Be the first point of contact for HelpDesk support tickets from Customers., • Investigate and respond to customer support tickets and other tasks as assigned via email, phone and online meetings in accordance with SLA’s and any established deadlines, • Configuration of IntelligenceBank software products as required which may include but not be limited to custom webpage development (HTML, CSS, JS), IB database/briefs/forms, workflows, alerts, groups, permissions), Zapier integrations & automations, • Liaise with QA, Dev and Product teams on issues to determine solutions for customers or raise Jira tickets to escalate if needed for second level technical support, • Assist Customer Success Managers, Key Account Directors and Implementation team with customer project work, change requests, troubleshooting and technical queries specific to customer’s use cases and platform configurationsQualifications This role is ideal for someone with prior experience supporting SaaS solutions for enterprise clients. If you're problem solver with excellent communication skills this role could be perfect for you! Read on to understand the other skills and experience we require. • Proven web development coding skills (HTML, CSS, JS) is required., • Passion for solving business and technology challenges, • Energetic, motivated and driven with highly developed relationship skills, • Excellent verbal and communication skills, • Well-developed mediation and negotiation skill, • Time and priority management skills, • You are a team player who thrives working both independently and with others, • Exposure to and familiarity with APIs, Postman, Zapier is an advantage, • Ability to work autonomously and as part of a team, • Highly organized, able to juggle multiple tasks at one time, • Reliable, consistent, positive and a fast learner with strong attention to detail Additional Information Next Steps: Once you’ve applied, your application will be reviewed by one of our team and you’ll be updated by phone or email regarding its status. Our application process includes phone screening, face to face interviews covering behavioural and practical questions that address our values as well as the requirements of the role you’ve applied for and, finally, references and criminal history checks. So apply now and we look forward to getting to learn more about you! "We're a Circle Back Employer & commit to replying to every applicant."

Job Description Service Desk Agent I – 3rd Shift (Remote Based in Southern California ONLY) Our client is looking for a highly motivated Service Desk Agent I to join their IT support team. This role supports end users across hospitals and clinic locations, delivering essential helpdesk support for clinical applications, network and Wi-Fi connectivity, operating systems, and business software. The ideal candidate is a resourceful, service-oriented technician who thrives in a fast-paced, high-ticket-volume environment and can adapt quickly to changing systems and priorities. This position is mostly remote, local candidates are preferred as they must be within a reasonable distance to be onsite as required. Location: Remote (Southern California ONLY) Compensation: This job is expected to pay about $24–$27 per hour No Visa Sponsorship Available for this role What You’ll Do: • 3rd shift (11:00 PM–7:30 AM) shifts, • Serve as the primary point of contact for IT-related issues, including hardware, software, and network support., • Diagnose and resolve technical problems across clinical and business systems, escalating complex issues as needed., • Manage and track tickets daily (30+ per day) through the Footprints ticketing system in alignment with SLAs and escalation procedures., • Create and manage user accounts in Active Directory, perform software installations, and provide remote support via GoToAssist and SCCM., • Deliver excellent customer service by maintaining communication during outages, assisting with basic end-user training, and documenting solutions for continuous improvement., • Must be within reasonable distance to be onsite as required. What Gets You the Job: • Minimum of 3 years in IT and 2 years in service desk support, including high-volume call center experience, • High School Diploma required; Associate’s Degree in a related field preferred., • Ability to manage support across enterprise systems such as Windows OS, Microsoft Office, Active Directory, and SCCM, • Must have flexibility to work 3rd shift, • Strong communication, customer service, and problem-solving skills, • Proven ability to handle high ticket volumes, prioritize effectively, and maintain SLA compliance. This is a great opportunity to join a collaborative team that values problem-solvers and continuous learners. Apply today to elevate your IT career while making a meaningful difference in patient care. If we are still actively screening for this role, our AI Recruiter, Avery, will email you an invitation for a virtual interview to learn more about your background and qualifications as they relate to this position. Candidates who align well with the job requirements may be submitted directly to our client for consideration. Irvine Technology Corporation (ITC) connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Our AI recruiter, Avery helps streamline the first step of your journey—so we can focus on what matters most: helping you grow. Join us. Let us ELEVATE your career! Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Entry-level or junior-level service desk role exp:0-1 year only juniors The degree must be a Bachelor's or Master's. El Segundo CA Onsite

Minimum Experience: • Must be available to work 3rd shift, • Minimum of 3 years of IT and 2 years’ experience in Service Desk Support, • Experience working in a call center handling tickets daily (30+), • Must demonstrate excellent customer service, written & verbal communication skills; triage, track & monitor ticket progress per required SLA & follow escalation procedures. Must demonstrate ability to learn quickly and adapt to new & changing environments along with the willingness to take on additional responsibilities;, • Must be able to work both independently and cooperatively in a team setting as needed and follow-up towards the successful completion of assigned tasks., • Duties include end user support, quickly analyze & diagnose application/system issues, creating & updating user accounts in Active Directory & other systems, performs software installs, PC maintenance and maintain communication for planned & unplanned outages. Accountabilities: • Act as the point of contact for all IT related issues. Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies., • Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error. Demonstrate excellent verbal and written communication skills., • Quickly analyze, diagnose and resolve user support issues. Research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor or technical staff., • Creating and updating tickets via Footprints ticketing system according to specified priority levels. Follows USC Health Sciences IT problem and ticket tracking procedures., • Provides User Account provisioning services, as required by creating and updating user accounts via Active Directory., • Install software via Active Directory or System Center Configuration Management (SCCM). Provide remote support via GoToAssist, and SCCM.

Must demonstrate ability to learn quickly and adapt to new & changing environments along with the willingness to take on additional responsibilities;. Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems wi

The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners. This individual will oversee internal IT support (Helpdesk), corporate infrastructure (on-prem and cloud), endpoint management, network security

Helpdesk and Desktop Support and Administration. PM, Network, Help Desk, Application Support for Housing Authority.

Helpdesk and Desktop Support and Administration.

You will take the lead in managing the helpdesk queue, working in tandem with other IT team members to provide seamless support across all locations. Troubleshoot and resolve issues with desktops, laptops (Windows/macOS), printers, mobile devices, and our core applications (Google Workspace, Microso

Financial Management Associate.Provides direct support and assistance in configuring and using the Comprehensive Cost and Requirement (CCaR) System applications to include cross check and verification of the Oracle databases; and, helpdesk support.Analyzes data from various Government accounting sys

Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, helpdesk ticket, and in-person requests for assistance from end-users experiencing problems with hardware, software, networking, and other computer-related technologies. Maintains accurate inventory of all equipment (Desk to

POSITION: Helpdesk Technician 1. The Helpdesk Technician 1 aids in keeping information resources updated to meet company-wide system organizational needs and ongoing operating activities. Maintains Helpdesk tickets and those directly assigned.

This position provides both remote and onsite support to end users, focusing on software, hardware, and network issues of moderate complexity. Participate in IT improvement initiatives to enhance service delivery and system reliability. The Level 2 Technician will actively communicate with team memb

We are seeking a Helpdesk Technician to provide tier 1 & 2 technical support and assistance, whether on the phone, in-person, or remotely, related to computer systems, hardware, and software. The Helpdesk Technician will provide ongoing daily support to Head Start site and remote work staff.

In addition to income, the following benefits are available: comprehensive medical, dental, and vision insurance; retirement savings; life and disability insurance; profit sharing and 401(k) match; certification incentives; education assistance; a referral program; and more. Vendor Management: Manag

The Help Desk Tech (PAWS) is responsible for serving as the single point of contact for all technology-related problems encountered by PRG associates and ensuring satisfactory customer service.This position responds to incoming telephone, voice mail, email, chat, and in-person requests for assistanc

Provide courteous customer service in-person and through phone calls and emails to Operations and to SC associates related to IS issues on a timely basis. This position responds to incoming telephone, voice mail, email, chat, and in-person requests for assistance from associates experiencing problem

Job DescriptionCompany Description For over 164 years, Frette has crafted exquisite linens, blending Italian artistry with timeless luxury. Master artisans in Monza and Milan transform the finest fibers into creations of unmatched quality and elegance. Renowned for its signature finish, Frette has graced iconic destinations—from St. Peter’s Basilica to the Orient Express—while over 500 European royal families have slept beneath its sheets. Today, its legacy lives on in luxury hotels, private residences, yachts, and jets, remaining dedicated to outfitting the world’s most exceptional spaces. Job Description Frette is seeking a Sales Specialist for our boutique in Beverly Hills, CA. Sales Specialists are responsible for maintaining exemplary customer service per Frette standards. They achieve their individual sales goals by ensuring that each client receives outstanding service and maintains a strong product knowledge to effectively communicate the qualities of the Frette brand. At Frette we expect all employees to be team players by demonstrating a high degree of integrity and contributing to a positive environment that is fun, professional, and productive. Employees are required to contribute to maintaining all brand and operating standards consistently while ensuring a high level of customer service through extensive product knowledge and commitment to an elevated selling ceremony. The Sales Specialist is responsible for the Acquisition and Retention of Clients as well as Operations, as described below. Qualifications CLIENT ACQUISITION AND RETENTION: • Meet company and personal sales goals by upholding Frette’s selling ceremonies, as well as fostering client relationships., • Drive and exceed individual KPI goals by ensuring the highest level of service to the client., • Capture client data as per Frette’s CRM guidelines, to complete authentic and personal client outreach to develop rapport and generate lasting relationships for client acquisition and retention., • Handle client inquiries across all channels of communication including email, phone, WhatsApp, and messaging., • Perform various sales and register transactions including ringing purchases (in-person/phone/email), processing of cash or credit payments, and counting money., • Create quotes using Frette branded templates for clients and coordinate bespoke or alterations as needed to fulfill the client’s orders., • Offer and execute Frette’s white glove services, including home consultations and installations, to build add-on sales and client relations., • Demonstrate a sense of pride, commitment, and passion for the brand and our clients, treating clients and store team professionally, courteously, and respectfully., • Efficiently execute the following daily performance needs, including but not limited to: key holder opening and closing store procedures, cash handling, charge sends, returns and exchanges, resolving client concerns as well as completing and relaying all required reporting., • Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized., • Participate in maintaining visual standards, including VM rotations, bed changes, and daily VM and cleanliness standards., • Participate in bi-annual inventory. SKILLS AND QUALIFICATIONS: • Minimum 3+ years of experience within a luxury retail environment, hospitality, or interior design., • Flexibility to work a retail schedule which will include evenings, weekends, and holidays., • Proficiency with retail operating systems including POS, Microsoft Office, and Google Workspace., • Detail-oriented with strong organization and follow-up skills., • Ability to manage competing priorities in a fast-paced environment., • Demonstrates a positive attitude that contributes to a positive team environment., • Team-oriented but also self-driven with an entrepreneurial spirit., • Excellent time management and problem-solving skills as well as the ability to use good judgment when making decisions., • Ability to lift and mobilize small to medium items up to 40 lbs. while utilizing appropriate equipment and techniques., • Ability to maneuver effectively around the boutique floor, stock room, and offsite., • Position entails prolonged standing, twisting, stooping, kneeling, squatting, bending and OSHA-approved ladder safety. Additional Information All your information will be kept confidential according to EEO guidelines. It is the policy and commitment of Frette to provide equal employment and advancement opportunities to all individuals. The objective of Frette is to recruit, hire, train, and promote the most qualified applicants into all job levels. Frette does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age disability, or any other characteristic protected by law. Frette will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in any undue hardship to the Company. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training. For full time roles, in addition to the base salary, Frette offers a competitive benefits package that includes medical, dental, vision, life insurance, short + long term disability, 401K with Company match, paid maternity/paternity leave, employee discount, paid holidays, and a paid time-off policy.

Job DescriptionWho We Are We’re Sandbox VR, the most advanced virtual reality experience in the world. Our mission is to bring people closer together through world-class immersive experiences. When guests step into one of our stores, our full-body motion tracking gear and Hollywood motion capture cameras make them the stars of their own movies. Groups freely roam our large-open “holodecks” together, relying on each other to succeed in social experiences. Whether it’s venturing into space, battling on the high seas, or surviving a zombie apocalypse, our experiences take our guests on a journey they won’t forget! Since launching in 2017, we’ve become the location-based VR industry leader. As we continue to expand globally, there’s never been a better time to join the Sandbox VR team. We take pride in the relationships we are building within our communities by providing world-class experiences for our guests and our employees. Here, we value humility and have built a collaborative environment, ensuring that our guests, and our teammates all win collectively. If this sounds interesting to you, we’d love you to join us, as we build the future of entertainment. Interested in working at Sandbox VR? Sneak peek of our store experience HERE. What You Will Be Doing: • Strategic Leadership: You will be well-versed in every part of store operations, and can seamlessly jump into specific areas for our GEGs, Leads, or ASM as needed. You’ll challenge the team to seek insights from others to optimize operational impact. You maximize profitability by implementing local marketing strategies and increasing store-controllable profit (SCP). You’ll set achievable goals for sales and KPIs for the team while on shift, (including targets for B2Bs, Gift Cards, Food & Bev), while celebrating wins and using positive coaching to meet those goals as a team. You’ll demonstrate the ability to look beyond today's bookings and actively pursue future bookings, ensuring a steady flow of business and sustained growth., • Deliver an Incredible Guest Experience: You’re driven by a passion for customer service and you’ll build and maintain a guest-centric culture, leading by example at all times. In addition, you will also support guest de-escalation, stepping in to support store staff when needed. You’ll also ensure the store team is well equipped to manage scheduled guest timetables to maintain on-time delivery of experiences., • Operational & Financial Management: You will keep up to date with all recurring reports, surveys, audits, and checklists. Ensure we keep our facility in top shape for the guests by maintaining cleanliness of our common areas, experience rooms, and all inventoried equipment. You will ensure that schedules and required breaks are provided as per state law and/or company procedures. You’ll proactively manage our day-of labor spend in accordance with pre-booking and unscheduled walk-ins. You’ll maintain clear communication with your District Leader and collaborate seamlessly across departments to fulfill support requirements and promptly deliver requested information., • Technical Support and Troubleshooting: You will ensure store schematics are meticulously set to meet company standards, ensuring a premium environment for all guests. You conduct thorough hardware/software checks throughout the week, immediately communicating any issues to store staff and Tier 1 Helpdesk respectively. You’ll have an intricate knowledge of our tech such that your staff can reduce store expenses by reasonably rehabilitating low-damage hardware. You lead the store staff through all new software updates and experience launches., • Store Leadership: You will lead the interview, hiring, and onboarding process for all store staff. You are also proactively identifying coaching opportunities in our Guest Experience Guides and Leads, and will partner with your ASM to deliver coaching and developmental goals. You consistently initiate check-ins with team members starting their shifts, providing a clear outline of the day's goals, and how to achieve success. You’re consistently engaging with team members, offering in-the-moment coaching to keep performance and morale high. You will develop staff so they excel in their current roles and are prepared for growth opportunities. You successfully delegate responsibilities within your leadership team, assigning informal roles to foster a sense of accountability. Who We Are Looking For:, • Leadership Experience: Minimum of three (3) years relevant experience as a leader in a retail operations management or hospitality industry., • Be Egoless: No room for personal agendas here, • Underdog Mindset: We love strong problem solvers who can adapt to change well, • Win Collectively: Positive attitudes are contagious, and we love winning as a team, • Physical Stamina: You will be on their feet for long periods of time. You’ll also occasionally be required to bend, lift up to 40 lbs., and/or walk up stairs., • Physical Dexterity: For some technical issues, you’ll also need close-distance hand-eye coordination and ability to manipulate basic hand tools (e.g. screwdrivers)., • Business Management Literacy: You should be proficient in “retail math” and business skills, including a working understanding of profit and loss statements and a comfort with data visualization tools (e.g. PowerBI, Tableau). Benefits:, • Robust Store Performance Commission Program, • Paid time off, • Sick time401(k) + Match, • Medical, dental, vision, life, and disability insurance, • Health and wellness resources and discounts for all those who qualify, • Commuter (Transit and Parking) Benefits, • Exclusive savings on entertainment, shopping, hotels, and more, • Promotion Potential - We are growing and we want you to grow with us, • Referral Bonus Program, • Employee Discounts and Free SessionsNote: Evening and weekend availability may be required depending on the business’ needs. Sandbox VR is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Hitec Power Protection Inc. is presently accepting applications for experienced Industrial Power Generation Service Technicians for the US West Coast region, in multiple locations: San Jose, CA, Los Angeles, CA, and Chandler, AZ,. Hitec Power maintains Rotary Uninterruptible Power Systems (Backup Power), provides great customer service, and operates an emergency response service 24 hours a day. Main activities: • The ability to perform corrective and quarterly preventative maintenance programs on all machines (APM, SPM, QPM) for both mechanical and electrical systems., • Troubleshooting and diagnosing emergency repair procedures of AC/DC controls *. (Highly Desired), • Being able to use monitoring software, SCADA/PLC software for trouble shooting with helpdesk assistance., • Must be available for on-call rotation., • Provide technical support to customers, sister companies, distributors, and agents., • Reading and understanding wiring diagrams and schematics., • Support and Manage subcontractors during onsite work., • Working independently with minimal daily supervision., • Providing excellent customer service to internal and external customers., • Minimum of 3 years' experience in power generation industry or transferable field., • Industrial electrical background and/or knowledge (Highly Desired), • Ability to read and understand technical drawings (Highly Desired), • Valid driver’s license required, with good driving record., • Passport or ability to acquire one., • Use of electrical testing equipment (Multimeters, Insulation testers, etc.) (Highly Desired), • Excellent communication, reporting, and technical skills, • Intermediate or higher-level computer skills., • Overnight and Extended Travel Required (up to 2 weeks), Short notice., • Available for on-call rotation schedule., • Willingness to learn and improve skills., • Ability to lift 70lbs., • Ability to stand for long periods of time., • Pay Range $32-$36 an hour based on experience., • Guaranteed 40Hrs a week, • Provide Quarterly On-Call pay in addition to salary, • Travel Pay and Pier Diem, • Provided Health Care (Medical, Dental & Vision), • Company Vehicle, • Retirement Plan with match, • Paid Time Off (Vacation, Sick & Holidays)

Job Description The Field Installation Technician will beresponsible for performing field service, including installation and onsite service support, on Planar hardware and software products. This includes installation, troubleshooting and repair for customer installations of Planar hardware and software products. Works collaboratively with engineers to obtain technical skills and feedback in order to resolve field product issues. who is responsible for performing field service, including installation and onsite service support, on Planar hardware and software products. This includes installation, troubleshooting and repair for customer installations of Planar hardware and software products. Works collaboratively with engineers to obtain technical skills and feedback in order to resolve field product issues. What You'll Do: • Install displays, mounting hardware, A/V equipment, and interconnectivity equipment at customer locations independently or with a team, • Maintain and service installed products at customer locations, • Provide installation, setup and teardown of product for demos and trade shows, • Report and escalate product issues and resolution to appropriate personnel, • Work with Technical Support and Engineering teams to resolve issues when standard troubleshooting and replacement of hardware does not fix the problem, • Provide training and certification to integrators on site when appropriate conditions apply., • Provide accurate notes and documentation on completed projects, • Provide backup support to the Tech Support/Helpdesk to provide answers to customers' technical requests via phone and email, • Communicate end-user feedback and issues to appropriate personnel, and proactively propose solutions or appropriate actions, • Ability to maintain acceptable standards of office conduct, • Ability to come to work demonstrating timely and regular attendance, • Ability to handle stress effectively, • External Customers, • Engineering Team What You'll Need: • Excellent interpersonal, telephone, customer service, time management, and decision-making skills essential, • Excellent written and oral communication skills and demonstrated ability to communicate appropriate information to customers and team members in a professional manner, • Ability to communicate effectively in writing to provide documentation on completed installations, • Understanding of order process, escalation process, and ability to provide feedback to Project Manager, • Ability to effectively maintain professional appearance and demeanor in a variety of work environments, • Ability to work unsupervised while remaining efficient and productive, completing work in an exceptional manner, • Comfortable using standard hand tools, • Basic understanding of electronics, connectivity concepts, • General knowledge of HVAC and Power requirements, • Knowledge of various A/V cables including but not limited to HDMI and CAT 6, • Understanding of wiring schematics, measurements and system drawings., • Must be able to read Visio and / or CAD drawings, • Ability to create Visio or CAD line drawings is desired, • 3rd party Control knowledge (Creston, AMX etc) is desired, • System integration experience is desired, • Government Clearance desired, • Comfortable working on a ladder for extended periods of time, • Ability to use Microsoft Office Suite, • Knowledge of the order process, escalation process, and providing project feedback to the Product Management team, • Mental ability to conduct on-going interpersonal interactions, analyze and solve problems essential, • Ability to actively participate in team development and team-oriented processes., • Associates degree or equivalent in a technical field This position requires the incumbent to work in an environment where there may regular exposure to the following: • General M-F with occasional weekend activity, hours are dependent upon the project and site access and often extend beyond the normal workday, • Position requires heavy lifting, • Ability to travel extensively and work substantial overtime, • Scheduling flexibility based on business needs, • Working with others in a team setting All benefits start on first day of employment! • 75% employer-paid medical for employee. Family coverage also included., • 100% employer paid dental, and vision for employee and dependents, • 100% employer paid long-term, short-term disability, and life insurance policy, • 401k Match, if you’re contributing 5% we match 4%. 100% vested immediately., • 10 paid holidays, • Starting at 15 days paid PTO (inclusive of sick and vacation time) annually, • Employee Assistance Program (EAP), • Flexible Spending Account (FSA) EEOC Statement: Planar is an equal opportunity employer, we believe in fostering a culture of equality, diversity, and inclusivity. Our commitment to this goal is clearly expressed in our zero-tolerance policy for discrimination and harassment of any kind, including on the basis of race, color, sex, age, religion, sexual orientation, national origin, disability, genetic information, pregnancy, protected veteran status or any other characteristic protected by applicable federal, state, or local laws. Our hiring practices ensure that decisions are based solely on qualifications, merit, and current business needs, while extending to all aspects of our operations - from recruitment and promotion to layoff and recall, to leave of absence, compensation, benefits, and training. We are committed to remaining a drug free workplace

Job Description POSITION: Helpdesk Support Technician SUPERVISOR: Systems Manager STATUS: Hourly/Non-Exempt PAY RANGE: $21.00 - $24.00 Hourly The base pay offered will consider internal equity and may vary based on the candidate’s job-related knowledge, skills, experience, and other factors. LOS ANGELES REGIONAL FOOD BANK The mission of the Food Bank is to mobilize resources to fight hunger in our community. To fulfill our mission, we source and acquire nutritious food and other products and distribute them to people experiencing nutrition insecurity through our partner agency network and directly through programs; energize the community to get involved and support hunger relief; and conduct hunger and nutrition education and awareness campaigns and advocate for public policies that benefit the people we serve. Food Bank employees are hired because of their unique skills, diverse perspective, and their commitment to our mission. This means that each of us, working together, will do all that we can to fulfill our vision that no one goes hungry in Los Angeles County. Our core values include: Respect, Stewardship & Accountability, Collaboration, Urgency, Service, Integrity and Diversity. Our organization is committed to maintaining a positive and engaging workplace for all employees. ESSENTIAL FUNCTIONS The position of Helpdesk Support Technician will troubleshoot and solve application issues and respond to end-user calls and e-mails. This position will provide excellent customer service and communication skills to assist users and answer questions at various end-user skill levels. WHAT YOU’LL DO End-User Assistance & Troubleshooting: Log all incidents and maintain the help desk ticketing system. Handle inbound calls and ensure customer satisfaction through the entire transaction. Respond to end-user calls and e-mails. Assist with the setup of Desktop/Laptop accounts. Install and/or maintain printers, copiers, and other office equipment. Account for internal office equipment assigned to users. Update cell phone accounts. On-call/after-hours support may be required when necessary to perform high-risk or planned downtime of company systems for upgrades and maintenance. Scheduling is based on staffing. May be scheduled to work Saturdays, nights, or be on-call as a regular part of the job. Systems Maintenance & Monitoring: Perform and monitor system backup and maintenance procedures under the supervision of the Systems Manager. Monitor the completion of automated system processes. Perform recovery procedures as directed. Assist in IT special projects as time permits. Duties and responsibilities are subject to change based on business needs. QUALIFICATIONS * Experience with Microsoft Navision Dynamics and Raiser’s Edge (preferred but not required). * Experience with Windows 11 and up personal computers and Microsoft Office applications. * Experience with Mobile Device Management System(MDM). * Minimum High School graduate with some college-level coursework in computer operating systems; Bachelor’s degree in Information Technology or Computer Sciences preferred * Experience with providing system support by telephone. * Be well organized and able to handle multiple tasks. * Ability to establish priorities effectively.. * Must have excellent customer service skills and exceptional phone etiquette. * Self-motivated individual with an optimistic attitude. * Attention to detail in a fast-paced environment. * Ability to work independently and with a group. * Able to communicate well (orally and written) in English. * Dependable in both production and attendance. * Able to lift, push, pull, and carry up to 40 pounds. * 2 - 3 years of troubleshooting experience in a business setting * Possess a valid California Driver’s License and have access to a reliable, insured vehicle. Must be able to travel within Los Angeles County as required. Work assignments may include various facilities and hubs across Los Angeles County, including locations in Los Angeles and the City of Industry, CA. Flexibility to commute between Food Bank facilities as needed is essential. * Passion for the Food Bank’s mission and commitment to the values of the organization: inclusion, diversity, equity, accessibility, respect, stewardship & accountability, collaboration, urgency, service, integrity, and diversity. BENEFITS We offer a comprehensive benefits package: * Medical: Employee HMO coverage as little as $10 per bi-weekly paycheck and access to Nonstop Health funds * Dental: Employee HMO coverage available at no cost * Vision: Comprehensive vision insurance with generous allowances for examinations and material costs * Flexible Spending Accounts * Employer-paid Life Insurance and Long-Term Disability * Optional Long-Term Care Insurance * 403(b) retirement savings plan with employer match * Employee Assistance Program (EAP) with expanded Mental Health * Employee recognition programs * Growth & career development support for professional certifications and additional training resources * Vacation: Two weeks annually for the first three years * Holiday: Nine paid holidays; eligible upon date of hire * Sick Leave Time available As a part of the Food Bank’s pre-employment screening process, all potential employees are subject to a Criminal Background Check. In instances of a federal, state or locally declared emergency, Los Angeles Regional Food Bank is typically considered an essential service and emergency responder; all of its employees may be called in to perform regular or emergent duties. The Los Angeles Regional Food Bank is proud to be an “Equal Opportunity Employer.” Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Food Bank fosters an organizational culture where ideas and decisions from all people help us grow, innovate, and serve in a rapidly changing world. We strongly encourage people from underrepresented groups to apply. Typical schedule Monday-Friday 7:30am-4:00pm; rotating Saturday on-call.

Job DescriptionThe Organization North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults. Supervision Receives general supervision from the IT Supervisor. The Position and Job Summary Serves as a Lead and a first point of escalation to the IT Support Team members. Provide technical support as well as help to resolve complex technical issues over the phone, via email and in person to resolve issues involving applications, computer hardware, printers, mobile devices, RingCentral functionality troubleshooting, VPN, and network access while focusing on customer service. Stays ahead of the technology curve and educate team on the latest trends and changes of the supported technologies. In addition to resolving daily Help Desk issues, this position will be assisting other IT functions with special projects and assignments as directed by the IT Supervisor and/or IT Director. • Diagnoses and resolves Level I/II technical issues related to laptops, desktops, Microsoft Office, Therefore (EDMS), Sandis, audio/video conferencing, RingCentral, VPN, Scrive, Adobe, Zoom, hardware, network connectivity, security and email systems. Provides additional support to the tech support team during periods of high call volume and increased ticket inflow., • Troubleshoot complex incidents and generates incident reports., • Ensures that notifications and status updates are accurate, and that procedures are followed and updates, as necessary., • Ensures that tickets are prioritized in accordance with business needs and are being closed in a timely manner., • Ensures agents are complying with SLA standards., • Creates and reviews, knowledge articles and instructional videos to support users and team members. Conducts quality assurance on resolved tickets and generates analytics in Freshservice as needed., • Responds to security incidents, reviews logs, and act as the first escalation point of suspicious activity for the rest of the support team., • Monitors agent availability in the tech support call queue and in Freshservice, ensuring timely assignment and resolution of support tickets., • Provides support to the Azure, Intune, Active Directory and Exchange environments and escalate issues to the IT Operations team as necessary., • Act as liaison between Support team and IT Operations team to perform required server-based functions, such as updating/creating/modifying network printers, stop/start local server services, and others., • Develops proficiency in new technologies introduced at NLACRC to effectively troubleshoot issues and provide training to staff for ongoing support., • Participates in planning, training and deployment of special projects and meetings, including testing, implementation, and post-implementation support., • Act as a first level of escalation of network troubleshooting before escalating to the operations team., • Support the board meeting and the VAC meetings as needed., • Act as the primary administrator for the ticketing system., • Perform research and development activities within Freshservice based on guidance and team objectives, • Enhance professional knowledge and skills through ongoing education and hands-on experience., • Must be able to work occasional nights, weekends, and holidays and be on-call to support on-call CSC’s and other emergencies. Must be able to travel between company locations., • Other duties as required. Employment Standards To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Education & Experience Any combination equivalent to or likely to provide the required knowledge and skills is qualifying. • A typical way to obtain the knowledge and skills would be: High School Diploma, GED or Equivalent required., • Two (2) years college with coursework in Computer Science or Business Administration preferred. Two (2) years’ experience working in a technical environment in a Level II role supporting a Mid-Market organization of 250+ or a large complex Information Technology Department. Demonstrated skills in problem analysis and resolution. Microsoft Certifications preferred. Non-profit experience a plus. Skills and Abilities Senior level Microsoft support skills and experience with Helpdesk Ticket Systems, Active Directory, Single Sign On (SSO), Multifactor Authentication (MFA), Exchange Server, Endpoint Security Software, Virtual Private Networks (VPN), Cloud Backups, SANDIS (iSeries), SharePoint, SQL. Working knowledge of Lenovo laptops, MS Azure and MS Intune a plus. Overall good technical knowledge. Able to understand the problem and communicate the solution effectively. The successful candidate must also be customer-oriented with patience to deal with difficult customers. Possess the capability to troubleshoot problems in a fast-paced environment. Must have excellent English oral and written communication with the ability to convey technical information, both verbal and written, to a wide range of end-users. Strong organization skills and ability to multi-task and prioritize effectively. Ability to participate as part of a team of technical and non-technical personnel. Ability to create processes that can be followed by others. Strong customer service skills with good judgment and critical thinking skills. Essential Requirements Valid California Driver’s License and reliable transportation, or acceptable substitute, required. NLACRC Offers an Excellent Benefits Package We offer employees a variety of health and dental plans: • Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs., • Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents, • Pre-Tax Flexible Spending Account for eligible health care expenses, • Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses, • No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees, • No cost Vision plan for employees and eligible dependents, • Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees, • NLACRC offers two (2) deferred compensation plans - 457 and 403(b), • Participate in the Public Service Loan Forgiveness program, • Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time, • Holidays – NLACRC offers 12 paid holidays throughout the year, • Most positions are offered a hybrid – remote option Please note that benefit costs are pro-rated for part-time employees. Professional Development Opportunities & Growth NLACRC values the professional development of staff! Variety of career paths for entry level management positions for those seeking leadership opportunities in the social services field. Diversity, Equity, and Inclusion At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging. Compensation This is a non-exempt position. Base Pay Rate / Salary Range Information The actual amount offered within the posted salary/pay rate range will depend on a variety of factors, including degree obtained/education, experience, skills and abilities, and other relevant job-related factors. The lower end of salary range applies to candidates who meet minimum qualifications or have limited years of relevant experience; the higher end of range will apply to seasoned candidates with considerable years of direct relevant experience. NLACRC is an equal opportunity employer. Further, NLACRC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Job Description Summary The Senior IT Helpdesk Support technician reports directly to the Supervisor, IT Infrastructure and Operations in the Health Information Technology (HIT) department. The role identifies, researches, and resolves the most complex technical problems. The role responds to telephone, email, and online requests for technical support. In addition, the helpdesk senior technician provides support to end users for computer, application, system, device, access, and hardware issues and may train, coach, or assist less experienced team members. Duties and Responsibilities • Considered the Subject Matter Expert (SME) for the IT Helpdesk Support technical team, assists with onboarding training and support of setting up new teammates, • Provides level 1 and escalated technical phone/ticketing support to internal employees and external clients., • Record requests, incidents, and status information in the company’s ticketing handling system., • Provides detailed documentation of all transactions handled with clear and concise resolution steps., • Supports the implementation and deployment of internal business systems and solutions., • Responsible for the triage of colleagues taking ownership of issues/tickets by carrying out problems to their resolutions as timely as possible., • Assists System Administrators with the monitoring, maintenance, and inventory reconciliation, including the equipment data centers/storage, to comply with the department’s policies., • Support the set-up of new suites in the same building or company physical moves as needed., • Assists the Supervisor/Director with needed equipment purchase order requests, which includes tracking and reconciliation., • Works closely with System Administrators with e-cycling (waste management) of old equipment, ensuring that policies are followed, and the disposal is completed correctly., • Collaborates and participates in Special Projects with System Administrators, Network Administrators, IT Project Managers, and other department leadership members., • Responsible for ensuring all ‘new hires’ are set up correctly before their start date., • On-call availability on a rotational schedule shared with the rest of the team., • Other tasks or projects assigned by the Supervisor or Director. Minimum Job Requirements • Bachelor’s Degree or 5+ years’ experience in a similar IT helpdesk technical support role., • Strong verbal/written communication, problem-solving, and organizational skills to support an environment driven by customer service and teamwork., • Working knowledge of Microsoft Office applications, Microsoft Windows Servers and Workstations, Networks, printers, scanners, and other computer-related hardware and phone systems., • Must have excellent problem-solving and analytical skills; extensive experience with desktop hardware, software applications, operating systems, and network connectivity is necessary. Skill and Abilities • A team player ready to contribute in a team-oriented environment; able to multi-task in a fast-paced environment., • The ability to communicate information and speak clearly about ideas so others will understand and work autonomously without supervision., • Creative problem-solving ability and dedication to accomplishing goals and challenges presented daily by internal and external end-users., • Ability to interact with various levels of management, executive leadership, and end-users., • Able to follow, critically evaluate and improve current processes and workflows.

Job Description This position will follow established procedures to troubleshoot, coordinate and resolve systems or hardware related incidents. Position holder is responsible for the initial analysis, diagnosis and troubleshooting of events. Ensure reported production outages/incidents are communicated and resolved in an expeditious manner. Manage staff onboarding and offboarding processes. Provide helpdesk related support in all areas of IT functions for the Airport Development Group. Responsibilities Include: • Answer incoming customer emails to the Help Desk., • Follow established procedures to diagnose and troubleshoot system issues., • Analyze, determine, and document reported production outages/incidents., • Determine severity, impact, and nature of incidents. Escalate as needed., • Communicate clearly with other team members., • Submit tickets for new service or applications requests in Freshdesk and IT Service-Now and other related tracking applications., • Complete onboarding or offboarding functions for staff being mobilized or demobilized., • Perform hardware and software installations., • Oversee deployments and relocations of staff at various locations, • Provide IT support at Division-wide sponsored events., • Provide on-the-job training to new department staff members. PC Hardware Troubleshooting Capable of diagnosing and resolving hardware component failures including motherboards, power supplies, memory and storage devices. Proficient in handling upgrades, replacements, and configurations. Network Infrastructure Troubleshooting: Capable of identifying and resolving common LAN/WAN issues such as cabling faults, switch/router configuration errors, and IP conflict resolution. Adept in managing network performance and connectivity troubleshooting, including wireless networks and VPN issues. Software, Installation, Configuration, and Maintenance: Windows Operating Systems Proficient in the installation, configuration, and administration of Windows operating systems (Windows 10, 11). Experienced in applying security patches, system updates, and driver updates. Microsoft Office 365 Suite: Proficient in deploying, troubleshooting, and providing user support for both standalone Microsoft Office and Microsoft 365 versions. Highly experienced with core productivity tools such as Word, Excel, PowerPoint, and Outlook, as well as collaboration and integration solutions like OneDrive and Teams Professional Experience Level/Other Qualifications Must be able to lift at least 40lbs. Ability to organize short and long-term tasks and communicate status of tasks with clients and management. Effective oral and written communication skill, with an ability to communicate complex issues to a non-technical audience. Ability to work with others. Self-starter with results driven focus. Demonstrated experience managing data coordination and conversion projects. Education/Training Bachelor's degree in computer science or related field preferred or equivalent job experience of 10+ yrs. Position Notes May assume other duties as required/needed. May be required to work various shifts as needed. Candidate will need the ability to be mobile to visit different sites in the area to provide technical support. Job Posted by ApplicantPro

Job Description Position: Helpdesk Specialist Department: Information Technology Reports to: Director of Information Technology Status: 100%, Full-Time, Non-Exempt, Confidential Probation: 90 days Benefits: Medical, Dental, Vision; also including Life Insurance, Long-Term Disability, Employee Assistance Program, and a 403(b) Retirement Plan Center’s Mission: Building a world where LGBT people thrive as healthy, equal, and complete members of society. DEPARTMENT SUMMARY: The IT Department is responsible for establishing, monitoring, and maintaining information technology policies, systems and services for all departments, programs, and sites at the Los Angeles LGBT Center. The department is organized so that the IT staff collaborate across the 3 major functions to meet the needs of all technology users at the Center. The department functions include IT Security and Infrastructure, Service Desk, and Applications and Data Systems. JOB SUMMARY: The Helpdesk Specialist is a desktop support position responsible for performing a variety of activities including but not limited to the remediation of desktop computer issues, the installation of desktop computers, and support of desktop computer users with their hardware and software needs. This position will both resolve tickets in an incident management system and work on various projects and deployments as instructed. ESSENTIAL FUNCTIONS: User Support • Provide on-site and remote IT support to employees by answer incoming requests via ticketing system, phone, email, and in-person appointments in a timely manner., • Provide end-user support including the troubleshooting and administration of desktops, laptops, mobile devices, printers, peripherals, and telephony., • Receive, prioritize, and respond to user helpdesk inquiries via, telephone, and/or emails., • Deploy and administer all desktops, laptops, and computer systems and work with outside technology vendors., • Install and configure computer hardware, operating systems, and applications., • Provide excellent customer service through effective communication, understanding, and logical troubleshooting., • Identify, research, and resolve technical problems concerning networks, servers, and enterprise applications with the assistance of the IT Director/Director, IT Infrastructure & Security. Data Management • Administration of user accounts, such as Active Directory and Office 365/Zoom/Absorb, etc. (new user accounts, security, etc.)., • Maintain inventory of all hardware assets. Department Operations • Develop, document, and train others on IT systems and best practice procedures., • Research and analyze technological advances and trends as they apply to and/or improve on daily business and efficiency., • Other duties as assigned. REQUIRED QUALIFICATIONS: • Knowledge of or experience working with the LGBTQ community and familiarity with issues of relevance to LGBTQ people., • A passion for the Center’s work and its mission to make the world a better place for LGBTQ people., • Minimum 4 years’ education in Information Technology or related field or equivalent work experience., • Technical knowledge of Windows 10, Microsoft Office 2016/O365 products, TCP/IP, DHCP, Device Manager, Registry Editor, User Manager, admin commands, installing and configuring hardware, and software., • Ability to provide technical support to computer users both on the telephone and face-to-face, and to move computer equipment including physically placing/installing workstations., • Proficiency in troubleshooting desktop computer issues, both hardware and software., • Ability to solve problems of moderate complexity without help and escalate very complex problems to more senior staff., • Team player with the ability to handle complex IT issues in a customer-centric, service first manner including excellent verbal and email communication skills., • Experience supporting mobile devices (iOS, Android)., • Ability to handle confidential information in an appropriate manner., • Ability to handle multiple tasks, prioritize appropriately, and remain calm under pressure and when faced with adversity or urgent issues., • Ability to work effectively with colleagues and business users in an ever-changing and evolving work environment Access to reliable transportation and the ability to be insured., • Demonstrated ability to work effectively with people of diverse races, ethnicities, nationalities, sexual orientations, gender identities, gender expression, socio-economic backgrounds, religions, ages, English-speaking abilities, immigration status, and physical abilities in a multicultural environment., • Ability to work some weekends and late hours. PREFERRED QUALIFICATIONS: • Mac OS, SCCM and JAMF. The Los Angeles LGBT Center is an Equal Opportunity Employer and is committed to fostering diversity within its staff. Applications are encouraged from all persons regardless of their race, color, ancestry, religious creed, national origin, sex, sexual orientation, gender identity, gender expression, medical/physical/mental condition, pregnancy/childbirth and related medical condition, age, marital status, or veteran status. The Center has implemented a policy requiring all staff to be fully vaccinated against COVID-19 as a condition of employment, subject to applicable federal, state and local laws. For more information, please contact

Job Description Crystal Stairs, Inc. Improving the Lives of Families through Child Care Services, Research, and Advocacy Crystal Stairs is committed to building and sustaining a diverse workforce and culture. As part of this commitment, Crystal Stairs does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status, in any of activities or operations. IT - Helpdesk Technician Location: Los Angeles, 90056 What We're Looking For: We are seeking a Helpdesk Technician to provide tier 1 & 2 technical support and assistance, whether on the phone, in-person, or remotely, related to computer systems, hardware, and software. This includes providing support for network equipment, applications (i.e. Zoom, Teams), Mitel telephones, voicemail and assisting with all end user applications run from laptops, iPads and mobile devices including but not limited to Office 365. This individual should be prepared to assist with troubleshooting all IT systems while being a team player and supporting tasks related to agency-wide IT improvement projects. The Helpdesk Technician will provide ongoing daily support to Head Start site and remote work staff. • This is 100% onsite, no remote work. The best suited candidate will: • Serve as the first point of contact for Head Start team members seeking technical assistance over the phone or email, • Installs and assists in the configuration of network equipment, network wiring, iPads, laptops, mobile phones, telephones, PCs and related equipment., • Supports Office 365, Teams, Zoom, Mitel, and other communications platforms., • Responding to queries on the phone, via email, in person, or through remote access. Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software., • Provide support for all related systems, equipment failures or service issues including training computer users., • Perform other duties as assigned. EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES YOU SHOULD POSSESS: • High school diploma, • Minimum of 2 years' experience supporting IT and network systems, • Degree or Certification in Information Technology and Information Systems or Computer Science preferred but not required., • A+ and/or N+ certification preferred but not required., • Working knowledge of Microsoft Office 365 is required., • Working knowledge mobile devices security, • Ability to troubleshoot telecom and information technology problems and identify hardware / software issues, • Strong communication skills, • Knowledge and experience with Microsoft Windows Server operating systems., • Knowledge and experience with Microsoft Windows desktop operating systems., • Basic knowledge of network technologies, including TCP/IP, switching and routing Total Package of Benefits • Medical/ Dental/ Vision - 95% covered by Crystal Stairs, • 401k Matching Options, • Flex Spending, • Pre-paid Legal Services, • Sick and Vacation Time, • Paid Holidays and Winter Break, • Opportunity for Growth and Development, • Robust Learning Management System offering the following continuing education units: PDC, HRCI, CEU, CPE, PDU, SHRM Crystal Stairs, Inc. is committed to building and sustaining a fully vaccinated, diverse workforce and culture. As part of this commitment, Crystal Stairs, Inc. provides equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, ethnic group identification, mental or physical disability, pregnancy, childbirth and related medical conditions, or any other legally protected status. For more information about Crystal Stairs, please visit our website at: Job Posted by ApplicantPro

Job DescriptionDescription: Signia Aerospace is a global, integrated provider of high-performance systems and specialized components for the aerospace industry. Signia currently operates two complementary business segments: Thermal Management (key brands include ACE Thermal Systems and Mezzo Technologies) and Mission Systems (key brands include Onboard Systems, Lifesaving Systems, and Meeker Aviation). The Signia brands are leaders in their respective markets and provide a compelling value proposition to both aerospace and defense OEMs and end-users. Onboard Systems Hoist & Winch, located in Anaheim, CA is one of the world’s leading providers of Search & Rescue (SAR) and Human External Cargo (HEC) advanced mission equipment for civil, commercial, and military helicopters. Position Overview Location: Anaheim, CA (Onsite) Shift: 8:00am – 5:00pm The help desk technician is responsible for handling all end user IT-related issues with care. The technician is to work with end users to troubleshoot computer-related difficulties, assist with the support of network, and oversee the regular updating of all pertinent installations. Technological expertise with a wide range of computer systems, hardware, and software is essential for the help desk analyst to excel in this role and help drive our organization forward. What You’ll Do • Provide user support across organizational operating systems, • Troubleshoot various computer software and hardware issues, • Document processes and maintaining service desk records, • Prepare, implement, and monitor computer patches and software updates, • Field incoming help requests from end users, • Prioritize and schedule problem resolutions and escalate problems when required, • Apply diagnostic utilities to aid in troubleshooting, • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution, • Identify and learn appropriate software and hardware used and supported by the organization, • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications, • Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals, • Test fixes to ensure problem has been adequately resolved, • Perform post-resolution follow-ups to help requests, • Create, adjust, and maintain user settings and permissions, • Write technical support documentation for knowledge base, software applications and end users, • Propose improvements to increase the IT value to the organization, • Two or more years of experience in a helpdesk role or similar position, • Comprehensive knowledge desktop support and troubleshooting, • Proven skills in performance analysis, • In-depth knowledge of technology devices (computers, laptops, printers, copiers, etc.), • Strong communication skills for training, assisting end users and interacting with leadership, • Knowledge of O365, Azure AD, Firewall Technologies, and Windows Server Operating Systems, • Associate’s degree (or equivalent) in computer science or related field, • Experience with VPN clients, MFA technologies and IT Ticketing Systems, • Experience with Windows Active Directory, O365 and Azure, • Experience with infrastructure equipment (switches, firewalls, peripherals), • Experience with phone systems (VOIP), Video Surveillance and door security systems, • Benefits package including medical, dental, vision, life, disability, • Paid time off and holidays, • 401(k) plan with employer contribution matching, • In addition to offering competitive wages and benefits, Onboard Systems also offers the opportunity to increase your future earnings tied to growth in company performance. We recognize employee contributions toward growing the business through our unique Growth Participation Unit program (GPU). GPUs are tied directly to company growth and reward all eligible employees with cash when the business grows over time. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status Requirements:

Job Description POSITION OVERVIEW The IT Operations Specialist is responsible for providing fast and effective technical assistance on computer systems, responding to basic technical inquiries, and offering guidance on resolving issues. POSITION RESPONSIBILITIES • Respond to requests for technical assistance in person, by phone, or electronically, • Install software and update hardware, • Support and maintain bank hardware, including PCs, printers, scanners, VoIP phones, and other enterprise technology, • Support and maintain bank software, including Microsoft Windows, Microsoft Office, Adobe Acrobat, Fiserv banking software, and other banking/financial platforms, • Diagnose and resolve technical hardware and software issues, • Troubleshoot and resolve issues with printers, scanners, mobile devices, and other peripheral equipment, • Research questions using available information resources, • Advise users on appropriate actions, • Follow standard helpdesk procedures, • Redirect problems to the appropriate resource, • Maintain an inventory of technology-related equipment, • Handle technical assistance requests to ensure all daily tasks are completed, • Perform tasks or projects as assigned by management, • Perform any tasks as assigned by the team leader or Head of IT, • Support and process IT-related invoices under the supervision of the Head of IT, • Comply fully with all Bank policies and procedures as well as regulatory requirements (e.g., Bank Secrecy Act, Anti-Money Laundering, Code of Conduct, etc.); must complete all required training SKILLS / QUALIFICATIONS • Proficiency in Windows OS and Microsoft Office 365, • Knowledge of Windows servers and Active Directory, • Basic technical understanding of network and system troubleshooting, • Experience with PC imaging, • Familiarity with mobile devices (phone/tablet) setup and use, • Ability to work outside normal business hours, including evenings and weekends, when required, • Strong organizational and interpersonal skills, • Strong communication and collaboration skills, with the ability to work effectively with other departments, stakeholders, and vendors, • Ability to work with minimal supervision, • Results-oriented in a deadline-driven work environment, • Open to other extended duties as assigned (if needed) EDUCATION / EXPERIENCE • High School Diploma or Associate degree (Preferred), • Combination of Experience and Education can meet the job requirements, • 1-4 years of IT Help desk support experience or more

Job DescriptionBenefits: • Dental insurance, • Health insurance, • Opportunity for advancement, • Training & development, • Vision insurance, • 401(k), • Employee discounts Golds Gym employee: • Great benefits package, • John Hancock 401k, • Aflac Supplemental Insurance Options, • free gym memberships and discounts, • Opportunities to grow within the companyThis role requires professionalism, excellent customer service skills, technical competency, and the ability to prioritize and resolve issues independently or in coordination with the broader IT team. ROLE IS TRAVELING- MUST BE ABLE TO TRAVEL TO EACH LOCATION. Essential Job Functions • Deploy, configure, and maintain Windows 10/11 workstations and laptops using company-approved golden images., • Provide on-site and remote technical support to club staff, regional teams, and corporate employees., • Support systems including Microsoft 365, SharePoint, Teams, FortiClient VPN, Box, Adobe, HubSpot SSO, and ABC DataTrak., • Assist with onboarding/offboarding procedures, including provisioning accounts through ManageEngine AD Manager and assigning licenses and distribution lists., • Maintain and troubleshoot POS stations, scanners, receipt printers, label printers, and membership kiosks., • Monitor and resolve tickets in SolarWinds Service Desk, escalating issues as appropriate., • Support endpoint security tools and ensure compliance with Microsoft Defender and exposure management policies., • Participate in weekly equipment audits and enforce IT asset control protocols., • Maintain network connectivity at the club level, working with managed switch hardware and escalating broader WAN issues to the network team., • Travel frequently to local gyms for deployments, maintenance, or user support., • This position requires occasional evening or weekend support during critical system maintenance or emergency outages. A strong sense of ownership, accountability, and attention to detail is essential. Required Skills & Qualifications • Strong knowledge of Windows desktop environments, Microsoft 365, and Active Directory., • Basic understanding of DNS, DHCP, TCP/IP, LAN/WAN troubleshooting., • Familiarity with helpdesk ticketing systems (preferably SolarWinds) and remote management tools., • Working knowledge of endpoint management, antivirus, patching, and imaging., • Excellent interpersonal skills, ability to document work clearly, and communicate technical issues to non-technical staff., • Ability to lift and move equipment (PCs, monitors, printers) as needed., • Review and resolve assigned IT support tickets with proper prioritization., • Ability to affectively update device inventory and ensure accuracy in asset management., • Knowledge of how to deploy scheduled software updates and patches., • Check and update documentation, procedures, and local club IT checklists., • Reimage PCs and laptops as needed using standardized images., • Perform club IT health checks (connectivity, POS, printing, kiosk functionality)., • Participate in IT team meetings and submit reporting on support trends and challenges.This role requires the ability to move and lift up to 35 lbs. Standing, for extended periods of time and ensuring a professional demeanor, clear communication, and appearance in a clean uniform are also required ASK YOURSELF IF YOU HAVE WHAT IT TAKES.. COME BE APART OF THE FAMILY LEGACY TODAY! We Celebrate Everyone!! Golds Gym SoCal and all its affiliated clubs are an equal opportunity employers. We are proud of our diversity and are committed to creating an inclusive environment for all employees, applicants, vendors, and members alike. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law

Job Description This position will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting our clients across multiple locations and many different industries. The Level 1 Technology Support Specialist will be responsible for the administration and internal support of the Clients’ PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations. DUTIES AND RESPONSIBILITIES: Core duties and responsibilities include the following. Other duties may be assigned. · Honest, self-motivated, professional, team player and the ability to work with minimal supervision · Travel to client offices when needed · Exceptional customer service skills, organizational skills with a proven ability to manage multiple priorities · Ability to learn new technology quickly · Must be able to diagnose problems quickly and correctly with computer systems and introduce a resolution · Provides installation, support, and maintenance of workstation, scanner, fax, printers, mobile devices, etc. · Answer client calls and create detailed tickets · Escalate tickets to the appropriate technician when needed · Remote/ On-site troubleshooting of level 1 issues such as desktop hardware failures · Will be responsible for taking calls on an On-Call rotation · Punctuality is required · Provide helpdesk support and resolve problems to the end user's satisfaction · Monitor and respond quickly and effectively to requests received through phone calls or email to ticketing system · Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority · Modify configurations, utilities, software default settings, etc. for the local workstation · Utilize and maintain the helpdesk tracking software · Document internal procedures · Assist with onboarding of new users · Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment · Install, test, and configure new workstations, peripheral equipment, and software · Maintain inventory of all equipment, software, and software licenses · Manage PC setup and deployment for new employees using standard hardware, images, and software · Assign users and computers to proper groups in Active Directory · Perform timely workstation hardware and software upgrades as required SUPERVISORY RESPONSIBILITIES: None COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies: · Problem Solving - Identifies and resolves problems in a timely manner · Gathers and analyzes information skillfully · Develops alternative solutions Customer Service · Manages difficult or emotional customer situations · Responds promptly to customer needs · Responds to requests for service and assistance · Meets commitments Interpersonal Skills · Maintains confidentiality · Listens to others without interrupting · Keeps emotions under control Oral Communication · Speaks clearly and persuasively in positive or negative situations · Listens and gets clarification · Responds well to questions Written Communication · Writes clearly and informatively · Able to read and interpret written information Quality Management · Looks for ways to improve and promote quality · Demonstrates accuracy and thoroughness Business Acumen · Understands business implications of decisions · Aligns work with strategic goals Ethics · Treats people with respect · Keeps commitments · Inspires the trust of others · Works with integrity and ethically · Upholds organizational values Organizational Support · Follows policies and procedures · Completes administrative tasks correctly and on time · Supports organization's goals and values Strategic Thinking · Develops strategies to achieve organizational goals · Understands organization's strengths & weaknesses Judgment · Displays willingness to make decisions · Exhibits sound and accurate judgment · Supports and explains reasoning for decisions · Includes appropriate people in decision-making process · Makes timely decisions Motivation · Sets and achieves challenging goals · Demonstrates persistence and overcomes obstacles Planning/Organizing · Prioritizes and plans work activities · Uses time efficiently · Plans for additional resources · Sets goals and objectives · Organizes or schedules other people and their tasks Professionalism · Approaches others in a tactful manner · Reacts well under pressure · Treats others with respect and consideration regardless of their status or position · Accepts responsibility for own actions · Follows through on commitments Quality · Demonstrates accuracy and thoroughness · Looks for ways to improve and promote quality · Completes work in timely manner Attendance/Punctuality · Is consistently at work and on time · Dependability · Follows instructions, responds to management direction · Takes responsibility for own actions · Keeps commitments · Commits to long hours of work when necessary to reach goals · Innovation Meets challenges with resourcefulness QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. COMPUTER SKILLS: To perform this job successfully, an individual should have knowledge of Microsoft Office software; including Word, Excel, Email and Scheduling software PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must occasionally lift and/or move up to 60 pounds. Employee is required to maintain a valid driver’s license with reliable transportation. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Job Type: Full Time Required education: · Associate degree in IT, Computer Science or related field Required experience: · 1-3 years of relevant technical experience · Customer Service: 1 year (preferred) · Types at least 40 wpm · Proficient MS Office Experience Preferred certifications: · Windows: 1 year · Customer Service: 1 year · A+ Certification · Network+ · Microsoft Certified Professional · MCSA · MCITP

Job DescriptionSystem1 is looking for a Help Desk Technician to focus primarily on providing strong in person help desk support, maintaining current infrastructure needs and assisting in creating scalable IT solutions in our Los Angeles office. This person will be the first point of contact and problem resolution resource for all internal users in relation to hardware, software, account and application issues. They will communicate regularly with internal stakeholders at System1 and will interact frequently with other S1 team members. This position is an onsite role requiring you to work in the Headquarters located at 4235 Redwood Ave. Los Angeles, CA 90066The Role You Will Have: • Ensure prompt resolution of user requests, incidents and interactions, • Serve as initial point for all requests and incidents and escalate as needed, • Provide remote and/or in person assistance in hybrid work environment, • Review ticket trends and assist in finding solutions to automate or improve upon SLA commitments, • Provide assistance concerning the use of computer hardware and software, including printing, installation, repairs, e-mail and operating systems, • Provide assistance with creating and administrating accounts in SaaS infrastructure, • Perform network troubleshooting to isolate and diagnose common network problems, • Maintain communication with internal team during the problem resolution process, • Assist in keeping track of inventory and making sure all assets and licenses are accounted for, • Responsible for documenting the case notes and technical documentation for future reference, • Troubleshooting problems related to LAN and WAN You'll love this job if you're:, • A confident, dynamic team player. You’ll build strong relationships throughout the organization. You are the face of the Help Desk team., • Effective at working on multiple projects simultaneously in a fast-paced environment, and able to effectively keep stakeholders up-to-date., • A self-starter who can work both independently and efficiently., • Driven by problem solving and troubleshooting., • Flexible. You can change direction quickly and easily adapt to curveballs. What You Will Bring:, • 1-3 years in a corporate IT Helpdesk role, • Provide in office support Monday - Friday, 9am - 5pm, • Experience or some knowledge with Mac and Windows management in an enterprise environment using Okta, Google Workspace, Slack, Atlassian Suite( JIRA Software, Confluence), MDM (N-Able, Addigy), AWS (Amazon Web Services) or equivalent tools., • Experience using remote support tools: ConnectWise or equivalent tools, • Experience or some knowledge with AV solutions and integrations: Google Meet, Zoom Rooms or equivalent tools, • Experience or some knowledge with hybrid environments (Cloud, On-Premise, SaaS), • Experience or some knowledge with processes including ITIL, Documentation, Change Management and Ticket Management, • Experience or some knowledge with relevant IT technology: VPN, DNS, DHCP, • Ability to be both highly organized with attention to detail but also able to think big picture strategy, • Natural tendency to focus on scalable long-term solutions, • Ability to be available during off business hours (within reason) What We Have To Offer, • Competitive salary + bonus + equity, • Generous PTO + 11 company holidays, • Open sick time, • 100% covered Medical, Dental, Vision for employees, • 401k with match, • Health & Dependent Care Flex Spending Account, • Paid professional development, • Leadership & growth opportunities

Job DescriptionPosition Description Summary This position will follow established procedures to troubleshoot, coordinate and resolve systems or hardware related incidents. The position is responsible for the initial analysis, diagnosis and troubleshooting of events. Ensure reported production outages/incidents are communicated and resolved in an expeditious manner. Manage staff onboarding and offboarding processes. Provide helpdesk related support in all areas of IT functions for the customer. Essential Job Duties (include the following but not limited to) • Answer incoming customer emails to the Help Desk., • Follow established procedures to diagnose and troubleshoot system issues., • Analyze, determine, and document reported production outages/incidents., • Determine severity, impact, and nature of incidents. Escalate as needed., • Communicate clearly with other team members., • Submit requests for new services or applications requests in Freshdesk and IT Service-Now and other related tracking applications., • Complete onboarding or offboarding functions for staff being mobilized or demobilized., • Perform hardware and software installations., • Oversee deployments and relocations of staff at various locations., • Provide IT support at Division-wide sponsored events., • Provide on-the-job training to new department staff members. Capable of diagnosing and resolving hardware component failures including motherboards, power supplies, memory and storage devices. Proficient in handling upgrades, replacements, and configurations. Network Infrastructure Troubleshooting: Capable of identifying and resolving common LAN/WAN issues such as cabling faults, switch/router configuration errors, and IP conflict resolution. Adept in managing network performance and connectivity troubleshooting, including wireless networks and VPN issues. Installation, Configuration, and Maintenance: Windows Operating Systems: Proficient in the installation, configuration, and administration of Windows operating systems (Windows 10, 11). Experienced in applying security patches, system updates, and driver updates. Microsoft Office 365 Suite: Proficient in deploying, troubleshooting, and providing user support for both standalone Microsoft Office and Microsoft 365 versions. Highly experienced with core productivity tools such as Word, Excel, PowerPoint, and Outlook, as well as collaboration and integration solutions like OneDrive and Teams Professional Experience Level/Other Qualifications • Must be able to lift at least 40lbs., • Ability to organize short and long-term tasks and communicate status of tasks with clients and management., • Effective oral and written communication skills, with an ability to communicate complex issues to a non-technical audience., • Ability to work with others., • Self-starter with results driven focus., • Capability to assume additional responsibilities., • May assume other duties as required/needed., • Maybe required to work past regular work shift if needed., • Maybe required to work various shifts as needed., • This position offers a hybrid/telework schedule., • Candidate must have access to company vehicles or be willing to use personal vehicle. Job Posted by ApplicantPro

Job DescriptionJob Overview: We are seeking a highly capable Service Desk Analyst II who will be responsible for onsite support as well as inbound calls and tickets from Cortavos managed services clients. This Level 2 position will require the ideal candidate to identify and resolve questions relating to issues with opening applications, printers, connectivity to different systems, new user onboarding, existing user offboarding, and many other tasks. In this hybrid role, youll become an integral part of our support ecosystem, directly impacting our clients' successes. For three days a week, be the linchpin at a client's location in Azusa, providing hands-on deskside support, and fostering enduring client relationships. The remainder of your week will be our Sandy Springs-based office, where you'll extend your expertise to various clients. Engage in continuous learning, collaborate with our adept Systems Engineers, and enhance your skillset. Your role is vital in providing efficient resolutions, maintaining client satisfaction, and contributing to the knowledge base that bolsters our Managed Services team. The ideal candidate will take an empathetic approach when communicating with clients, and relay technical questions and solutioning in a patient, polished, and professional manner. This position reports directly to the Service Desk Manager. Responsibilities: Helpdesk • Provide on-site support in Azusa, California - ensuring streamlined operations and building strong client rapport., • Offer a blend of on-site and remote support, including but not limited to configuring Outlook and OneDrive, printer configurations, internet issues, networking questions, access via Remote Desktop, and other Level 1-2 support issues., • Engage with initial calls and/or emails, create the initial ticket, and escalate as necessary to other departments with warm handoffs., • Ticket maintenance, you will typically spend a portion of the workday reviewing existing tickets and looking for cases that should be closed, following up with users where appropriate, and setting reminders for future action., • Maintain and write accurate knowledge base articles as you come across knowledge and information while working cases. Knowledge is the base of Managed Services., • Install and configure computer hardware, software, and peripherals according to organizational standards as provided in company documentation., • Maintain accurate records of computer hardware inventory., • Install, update and make sure required software is available., • Train with the Engineering department as well as Service Desk Analyst peers to improve skills and knowledge. Work with them on more complex issues as time allows., • Associates or Bachelors degree in progress, • 1 year of MSP experience, • 3 years IT service desk experience, • 3 years of customer service experience over the phone and email, • Managed Service Provider experience, • Experience with service desk ticketing systems (Autotask), • Proficiency of Microsoft 365 Admin, • Proficiency of Windows 10/11, • Proficiency in Microsoft Office Suite and Microsoft Teams, • General knowledge of network devices (switches, firewalls, etc), • General knowledge of macOS, including setup, support, and application troubleshooting., • Strong written and verbal communication skills; empathetic customer service approach, • Excellent organizational, time management, and multitasking capabilities, • Bachelor's degree, • Microsoft Certifications, particularly any prerequisite for Microsoft 365 Certified: Enterprise Administrator Expert and Exam MS-102: Endpoint Administrator., • Familiarity with IT hardware, software, and managed services technology., • Proficiency in Google Suite, particularly Gmail and Google Docs., • Working knowledge of Microsoft Intune., • 60% - Onsite Service Desk Support (~24 hours/week), • 20% - Remote Service Desk Support (~8 hours/week), • 15% - Knowledge Base Documentation (~6 hours/week), • Competitive salary, as well as employer, contributed health benefits, • Unlimited paid time off, • Onsite work 3 days/week, more as needed, • Remote work, • Access to a Company cell phone plan, • A seat on an energetic team that collaborates and pushes each other to be better, • A fast-paced but cooperative environment with endless potential for growth, • Celebration events for team and Company successes throughout the year Flexible work from home options available.

Job DescriptionSummary Onsite Bilingual IT technician to support both our office staff and retail store team. You'll provide hands-on technical support, manage IT equipment, and troubleshoot issues related to hardware, software, network, SAP, and point-of-sale (POS) systems. Responsibilities Support office and retail staff with day-to-day IT issues Troubleshoot desktops, laptops, printers, phones, and POS terminals Set up and configure new equipment (PCs, monitors, scanners, registers, etc.) Install and maintain software, OS updates, and security patches Handle SAP user issues (e.g., access, printing, basic errors) Troubleshoot POS devices, receipt printers, scanners, and payment terminals Ensure network connectivity (wired and wireless) is stable and functional Maintain accurate IT asset inventory and documentation Support new hire onboarding and terminations (hardware, accounts, access) Manage tickets through the helpdesk system and escalate when needed Work with vendors for equipment repair or service coordination Requirements Bilingual Korean/English 2+ years in IT support, preferably in mixed office/retail environments BS or BA degree in computer science, or a related field is desired. Hands-on experience with SAP and POS troubleshooting (Not a requirement) Proficient with Windows OS, MacOS, Apple iOS, Microsoft 365, and basic networking Familiar with remote support tools, imaging software, and ticketing systems Able to lift/move equipment (up to 50 lbs) Strong customer service and communication skills Ability to troubleshoot problems, eliminate variables, and get to root cause of issues. Available for onsite work at both office and retail location CompTIA A+, Network+, or other certifications are a plus Skills • SAP, • Windows OS, • MacOS, • Apple iOS, • Microsoft 365Support Tickets

Job Description The Tsui Group is seeking a qualified and experienced candidate to join our aviation team as a IT Technical Support II in Los Angeles County with the following duties. Position Description Summary This position will follow established procedures to troubleshoot, coordinate and resolve systems or hardware related incidents. The position is responsible for the initial analysis, diagnosis and troubleshooting of events. Ensure reported production outages/incidents are communicated and resolved in an expeditious manner. Manage staff onboarding and offboarding processes. Provide helpdesk related support in all areas of IT functions for the Airport Development Group. Key Responsibilities: • Answer incoming customer emails to the Help Desk., • Follow established procedures to diagnose and troubleshoot system issues., • Analyze, determine, and document reported production outages/incidents., • Determine severity, impact, and nature of incidents. Escalate as needed., • Communicate clearly with other team members., • Submit tickets for new service or applications requests in Freshdesk and IT Service-Now and other related tracking applications., • Complete onboarding or offboarding functions for staff being mobilized or demobilized., • Perform hardware and software installations., • Oversee deployments and relocations of staff at various locations throughout the airport footprint., • Provide IT support at Division-wide sponsored events., • Provide on-the-job training to new department staff members., • Provide computer orientation to new staff., • May assume other duties as required/needed., • Maybe required to work various shifts as needed. Hardware and Infrastructure Experience: PC Hardware Troubleshooting • Capable of diagnosing and resolving hardware component failures including motherboards, power supplies, memory and storage devices. Proficient in handling upgrades, replacements, and configurations. Installation, Configuration, and Maintenance Experience: Microsoft Office 365 Suite • Proficient in deploying, troubleshooting, and providing user support for both standalone Microsoft Office and Microsoft 365 versions. Highly experienced with core productivity tools such as Word, Excel, PowerPoint, and Outlook, as well as collaboration and integration solutions like OneDrive and Teams Education and Professional Experience: • Bachelor's degree in computer science or related field preferred, • Minimum of 10 years of experience Other Requirements: • Candidate must have access to company vehicle or be willing to use personal vehicle., • Must be able to lift at least 40 lbs., • Ability to organize short and long-term tasks and communicate status of tasks with clients and management., • Effective oral and written communication skill, with an ability to communicate complex issues to a non-technical audience., • Ability to work with others., • Self-starter with results driven focus., • Capability to assume additional responsibilities., • Salary Range: $94,000-$99,000, • Medical, Vision, & Dental – 100% covered for the employee*, • Life and Disability Insurance, • 10.5 days of Vacation pay (Accrued), • 6 days of Sick pay (Available Immediately), • 10 days of Holiday pay (9 Holidays, 1 Personal Day), • 3% Employer Contribution 401k (After 1 year of service), • Monthly Stipend for Cell Phone, • Laptop for work purposes