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Job DescriptionWho We Are We’re Sandbox VR, the most advanced virtual reality experience in the world. Our mission is to bring people closer together through world-class immersive experiences. When guests step into one of our stores, our full-body motion tracking gear and Hollywood motion capture cameras make them the stars of their own movies. Groups freely roam our large-open “holodecks” together, relying on each other to succeed in social experiences. Whether it’s venturing into space, battling on the high seas, or surviving a zombie apocalypse, our experiences take our guests on a journey they won’t forget! Since launching in 2017, we’ve become the location-based VR industry leader. As we continue to expand globally, there’s never been a better time to join the Sandbox VR team. We take pride in the relationships we are building within our communities by providing world-class experiences for our guests and our employees. Here, we value humility and have built a collaborative environment, ensuring that our guests, and our teammates all win collectively. If this sounds interesting to you, we’d love you to join us, as we build the future of entertainment. Interested in working at Sandbox VR? Sneak peek of our store experience HERE. What You Will Be Doing: • Strategic Leadership: You will be well-versed in every part of store operations, and can seamlessly jump into specific areas for our GEGs, Leads, or ASM as needed. You’ll challenge the team to seek insights from others to optimize operational impact. You maximize profitability by implementing local marketing strategies and increasing store-controllable profit (SCP). You’ll set achievable goals for sales and KPIs for the team while on shift, (including targets for B2Bs, Gift Cards, Food & Bev), while celebrating wins and using positive coaching to meet those goals as a team. You’ll demonstrate the ability to look beyond today's bookings and actively pursue future bookings, ensuring a steady flow of business and sustained growth., • Deliver an Incredible Guest Experience: You’re driven by a passion for customer service and you’ll build and maintain a guest-centric culture, leading by example at all times. In addition, you will also support guest de-escalation, stepping in to support store staff when needed. You’ll also ensure the store team is well equipped to manage scheduled guest timetables to maintain on-time delivery of experiences., • Operational & Financial Management: You will keep up to date with all recurring reports, surveys, audits, and checklists. Ensure we keep our facility in top shape for the guests by maintaining cleanliness of our common areas, experience rooms, and all inventoried equipment. You will ensure that schedules and required breaks are provided as per state law and/or company procedures. You’ll proactively manage our day-of labor spend in accordance with pre-booking and unscheduled walk-ins. You’ll maintain clear communication with your District Leader and collaborate seamlessly across departments to fulfill support requirements and promptly deliver requested information., • Technical Support and Troubleshooting: You will ensure store schematics are meticulously set to meet company standards, ensuring a premium environment for all guests. You conduct thorough hardware/software checks throughout the week, immediately communicating any issues to store staff and Tier 1 Helpdesk respectively. You’ll have an intricate knowledge of our tech such that your staff can reduce store expenses by reasonably rehabilitating low-damage hardware. You lead the store staff through all new software updates and experience launches., • Store Leadership: You will lead the interview, hiring, and onboarding process for all store staff. You are also proactively identifying coaching opportunities in our Guest Experience Guides and Leads, and will partner with your ASM to deliver coaching and developmental goals. You consistently initiate check-ins with team members starting their shifts, providing a clear outline of the day's goals, and how to achieve success. You’re consistently engaging with team members, offering in-the-moment coaching to keep performance and morale high. You will develop staff so they excel in their current roles and are prepared for growth opportunities. You successfully delegate responsibilities within your leadership team, assigning informal roles to foster a sense of accountability. Who We Are Looking For:, • Leadership Experience: Minimum of three (3) years relevant experience as a leader in a retail operations management or hospitality industry., • Be Egoless: No room for personal agendas here, • Underdog Mindset: We love strong problem solvers who can adapt to change well, • Win Collectively: Positive attitudes are contagious, and we love winning as a team, • Physical Stamina: You will be on their feet for long periods of time. You’ll also occasionally be required to bend, lift up to 40 lbs., and/or walk up stairs., • Physical Dexterity: For some technical issues, you’ll also need close-distance hand-eye coordination and ability to manipulate basic hand tools (e.g. screwdrivers)., • Business Management Literacy: You should be proficient in “retail math” and business skills, including a working understanding of profit and loss statements and a comfort with data visualization tools (e.g. PowerBI, Tableau). Benefits:, • Robust Store Performance Commission Program, • Paid time off, • Sick time401(k) + Match, • Medical, dental, vision, life, and disability insurance, • Health and wellness resources and discounts for all those who qualify, • Commuter (Transit and Parking) Benefits, • Exclusive savings on entertainment, shopping, hotels, and more, • Promotion Potential - We are growing and we want you to grow with us, • Referral Bonus Program, • Employee Discounts and Free SessionsNote: Evening and weekend availability may be required depending on the business’ needs. Sandbox VR is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Reports to: IT Support Manager Pay Rate: 40,000 – 50,000 Annually Duties and Responsibilities * Support/troubleshooting of moderately difficult hardware, software, network, mobile device, remote user and phone related issues within a large enterprise environment. * Remotely assist users with desktop, server, point of sale, business management programs, network or software troubleshooting, updating required software, firmware or applications * Issue resolution and troubleshooting for software application errors, printer issues, shared resource access, hardware and software configuring and installations, OS patch management, performing basic network and server level troubleshooting, providing on-site support in a very customer-oriented service environment, and other duties as assigned * First level identification and escalation of Major Incidents using the approved IT escalation processes * Document all work performed through a ticket tracking system and effectively track and route incidents to the appropriate teams within IT * Assist in creating knowledgebase articles, checklists, FAQs and End User training. * Follow all standard service desk policies and procedures. * Answering or escalating customer questions, instructing customers in the operations and maintenance of systems/equipment * Willingness to learn industry specific and proprietary management systems * Perform network administration functions, user account permissions, Active Directory changes * Follow up with clients to ensure resolution is complete and satisfactory * Maintain accurate, thorough and timely information in ticketing system adhering to departmental policies and procedures * Collaborate with peers to form technical solutions * Completion of day-to-day help desk support requests and assigned projects that require interaction with other divisions of our company * Additional responsibilities as assigned * Must possess reliable transportation and be willing to travel to customer sites as needed Capabilities/Competencies * Minimum of 3 years demonstrated, recent support/troubleshooting experience in all aspects of Windows XP, Windows 7, Windows 10, MAC, MS Office, Office 365, Internet Explorer 9 and above. * Minimum of 2 years in a customer service role within an IT support team. * Thorough knowledge of all Windows server and desktop operating systems * Thorough knowledge of Word, Excel, PowerPoint, Outlook, Active Directory and Exchange * Familiarity supporting (not engineering) TCP/IP, cables, IP phones, workstation connectivity, printer connectivity, POS devices and Active Directory administration * Ability to provide remote desktop support to customers. * Ability to use remote support tools like VNC, LogMeIn, RDP, etc. * Ability to multi-task and maintain good communication is a must * Solid organizational skills and be strong attention to detail. * Excellent written and oral communication skills. * Excellent problem analysis and solving skills. * The Help Desk is a 24x7 operation. Candidates must be very flexible and willing to work during holidays and on shifts as required. * Shifts may be changed based on coverage requirements and special events. Candidates may be asked to work longer hours on a case-by-case basis. * Must be able to learn quickly and be very self-sufficient with limited training required. * Candidates must be able to cope with stressful situations and frustrated customers in a calm and appropriate manner. * Self-starter, dependable and accurate in completing tasks with strong attention to detail. * Demonstrated ability to multi-task and work independently with minimal supervision. * Adhere to internal IT Policy and Procedures as it relates to helpdesk operations. * Independent, self-starting attitude with the willingness to share knowledge. * Strong customer service and problem-solving skills including the ability to provide diligent, prompt, and courteous responses to users’ questions or issues. * Ability to function effectively in a fast-paced environment Desired Skills & Experience * 2-4-year degree in a Technical field * Minimum of 1 year in the hospitality industry * IT related certifications preferred – e.g. A+, Network+, Security+, ITIL or MCP. * Understanding of basic ITIL principals preferred. * Basic understanding of application architectural principals and technologies in relation to client/server, n-tier, asynchronous message hub and web-based. * Basic understanding of networking concepts, including LAN/WLAN/WAN, TCP/IP, ICMP, 802.1x authentication, 802.11 wireless networking, DNS, DHCP, VPN, RSA, proxy, certificates and FTP (SSL & SSH) and ability to remotely troubleshoot connectivity issues for end users. * Basic understanding of types of network and server equipment, like firewalls, routers, switches, load balancers, blades, chassis, racks and SAN. * Demonstrated ability to support remote users over VPN technologies and get them operational without access to see their computer or remote network configuration. * Knowledge of Active Directory and application-based user account management.

Job DescriptionDescription: Assist senior technical staff in the installation, configuration, support of network servers, and other associated equipment. Included are multiple on-line network systems, auxiliary consoles and peripheral equipment on electronic computer systems. Provide support to the phone system, computing infrastructure, and switch configuration, along with all application-based software and setups. Troubleshooting and initiates repairs for all hardware, software, and telephony devices. Be able to work independent with less detailed supervision. Provide direction and training to Level 1 technicians. Provide 24 hour per day on-call support while on on-call rotation. Requirements: Essential Duties and Responsibilities include the following (Other duties may be assigned). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Help Desk phone and email support, answer questions and offer assistance to provide user satisfaction., • Process all IT Requests for new users including workstations, printers, phones, and other peripheral equipment, loading all necessary software., • Experience terminating structured cabling., • Performs back-up, recovery and systems monitoring., • Monitors and works all tickets in the incident tracking system., • Assists customers and resolves problems with computer hardware and software., • Maintain, research, create, review, and update documentation., • May be assigned as a lead on Operations projects., • Create and terminate user’s accounts from start to finish in all business applications., • Setup, maintain, and change phones in phone system, ACD, voicemail., • Setup and maintain user software applications., • Provide direction and training to Level 1 technicians. Competencies • Windows operating systems, • PC hardware architecture, • Basic Networking, • Microsoft Office, Server virtualization, Point-of-sale systems, Casino Management Systems, • IP telephony, • SQL Server, • Backup and recovery systems, • Office365 and Entra environments (Sharepoint, OneDrive) Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Excellent oral and written communication skills are required., • Ability to read, write and speak English at a level necessary for satisfactory job performance., • Ability to establish and maintain effective, cooperative working relationships., • Ability to work effectively with minimal supervision., • Must be able to manage several different tasks at once., • Knowledge of telecommunications., • Knowledge of networking., • Demonstrate aptitude for continuous learning and innovative thinking., • Must have flexible availability. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Lift, move, carry materials and supplies weighing a maximum of 50 lbs. on an intermittent basis. Grasp, bend, stoop, reach, kneel, climb a ladder, walk/stand/sit for duration of shift. Position Type/Expected Hours of Work. This is a full-time position and regularly requires long hours and frequent weekend and holiday work. May be required to work irregular hours including Day, Swing, Grave shifts, and shifts in excess of 10 hours. Weekend and holiday hours may be required. Will be on an on-call rotation. Travel Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected. The company is multi-property and the employee must be willing and able to travel to all properties daily. Education/Experience • 2-4 years experience related to Helpdesk, or other technical job-related work experience. Nevada Gaming Registration Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. This job description and analysis in no way or form states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties as assigned by their supervisor or manager.

Job Description WHO WE ARE… ASTOUND is a global experiential powerhouse with three core verticals: Brand Experiences, Sports Experiences, and Immersive Entertainment. From trade shows and large-scale events to experience centers and IP-driven attractions, we create programs that combine creative excellence, operational discipline, and ROI-focused outcomes. With over 200 employees, a 350,000 sq. ft. production facility, and execution in more than 40 countries, ASTOUND is defining what the modern experiential partner looks like. Now, in our 25th year, we are expanding into a growth engine for our clients—powered by AI, integrated creative, and next-gen content strategy—and for the business itself, driving both revenue and enterprise value. JOB SUMMARY: IT Support is responsible for monitoring the IT Helpdesk and addressing the issues in order of priority. They will also assist in the handling of day-to-day operations of the department, supporting the Systems Administrator working on troubleshooting, installation, and implementation of systems. This position is best suited to a junior IT professional who is approachable, patient, and comfortable interacting with end-users across the entire organization. The ability to communicate clearly, effectively, and genially with both technical and non-technical users is the key to success. KEY RESPONSIBILITES: • Provides technical assistance and support for incoming inquiries, requests, and issues related to hardware, software, network connectivity and application support, • Ensures users/customers are provided with professional, courteous, and timely support and service, • Installs, modifies, and makes minor repairs to computer hardware and software systems., • Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity., • Consults with users to determine appropriate hardware and software needs and assists in placing orders., • Tests compatibility of new programs with existing ones., • Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications., • Installs software and necessary applications for workflow., • Carries out software, network, and database performance tuning., • Documents hardware and software updates., • Strong ability to manage productive relationships with both external and internal users, • Ability to work independently and in a team environment, • High degree of personal initiative, • Adaptable to changing priorities and ad hoc requests, • Superior Microsoft Office skills, including Word, Excel, and Visio, • Courses or experience in some of the following areas: computing science, information systems or equivalent programs, • Install and configure hardware and software components, • Prioritize and manage all open requests to ensure that they are resolved accurately and in a timely manner, • Contribute to the development and maintenance of standards, policies and procedures regarding all IT-related items, • Assists with the implementation and execution of new/upgraded systems implementation and other IT-related projects, • Conducts equipment and vendor research, and works with 3rd party vendors to implement new systems or resolve issues, • Manages the maintenance of all hardware and software, • Bachelor's degree in computer science or engineering or related field, preferred, • 0-2 years of experience in a similar role, • Experience with Microsoft Windows 7 and 10, Mac OSX, Active Directory, imaging, server/storage solutions including file replication, and network administration (e.g., switching, firewall, VPN), • Experience troubleshooting systems, • Skilled in database programming and software installation, • Proficient with MAC and OS, • Excellent written and oral communication skills, • Familiar with a range of software and hardware, • Demonstrated experience as a support analyst in a corporate environment Just as important as the skills you bring to our team are alignment with our values. This means that as a collective we will collaborate with the same mindset to deliver incredible, market-leading experiences for our clients. • Steadfast Courage - We fearlessly take on challenges and make bold decisions to achieve remarkable results., • Unwavering Integrity - We hold ourselves to the highest ethical standards and prioritize honesty, transparency, and professionalism., • Boundless Creativity - We push boundaries with innovative, collaborative ideas that surpass expectations and create unforgettable experiences., • Unparalleled Service - We fearlessly take on challenges and make bold decisions to achieve remarkable results., • Insatiable Curiosity - We never stop learning, exploring, and taking risks to create breakthrough experiences. The compensation package will be commensurate with experience. Our employees are entitled to a standard set of benefits, including health and dental insurance and 401(k) with company match. • Excellent Medical Insurance, • Excellent Dental Insurance, • Excellent Vision Insurance, • Paid Time Off, Holiday Pay, • 401K matching program after 90 days of employment, • 100% Company Life and Long-Term Disability Coverage We are proud to be an equal opportunity employer, and we welcome talented individuals from all backgrounds to apply. Our goal is to ensure that every candidate is evaluated solely on their qualifications, merits, and potential to contribute meaningfully to our team and mission.

Job DescriptionBenefits: • Flexible schedule, • Opportunity for advancement Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities • Perform a wide range of technical tasks including but not limited to:, • OS installations, hardware diagnostics, and software setup, • Structured cabling (including drilling, running, and dressing cables), • Telecom work (punch-downs, demarc extensions, etc.), • Work independently across various environments: retail, medical, restaurant, and corporate, • Maintain a high standard of professionalism with clients, • Be on call and ready to respond to service requests within your territoryPreferred Skills & Experience, • PC and printer troubleshooting experience (a strong plus), • At least 1 year of I.T. or Telecom experience, and one of the following:, • A+ Certification, • Network+ Certification, • OR 5+ years verifiable field experience in I.T./TelecomRequired Equipment & Qualifications, • Reliable personal vehicle (Public transportation not accepted), • Valid drivers license, • Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers)., • Laptop with Ethernet port, • Smartphone with mobile hotspot, • Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage., • Punctual, courteous, and presentableCompensation & Perks, • Paid hourly while on site, • 1099 contractor position, • Travel pay included (based on time travel; approx. 80-mile radius from home), • App-based tracking for job time and travel, • Exposure to new and exciting technologies and clients, • Opportunity to expand your skills and industry knowledgeAbout AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

Job DescriptionJoin Our Team as an IT Customer Support Specialist! Les Olson Company is rapidly expanding as a top-tier provider of technology services across the Western U.S. We're seeking a motivated IT Customer Support Specialist to become part of our dynamic team. At Les Olson, we thrive on excellence, passion, and a commitment to exceptional service, which fuels our growth and strong market presence. If this sounds like your kind of environment, keep reading! About the Role As a part of our IT Helpdesk team, you'll be the first point of contact for our clients' technical needs. Les Olson IT serves a diverse range of industries, offering you the chance to gain hands-on experience across varied infrastructures while delivering outstanding support to our customers. Key Responsibilities • Engage with clients to address a wide array of technical issues and questions., • Deliver expert guidance tailored to each client's specific technology needs., • Provide top-notch customer service through attentive listening and adapting your approach based on each user's expertise., • Build trust and confidence with clients, thoroughly understanding their needs and responding swiftly and strategically., • Aim for first-call resolution by proactively addressing issues with in-depth knowledge., • 1+ years experience in IT, such as helpdesk or other desktop user support., • Experience providing excellent customer service., • Strong communication skills, with the ability to collaborate effectively with both technical and non-technical audiences., • Excellent organizational skills and adaptability to shifting priorities., • Problem-solving skills, including gathering and analyzing information to resolve issues efficiently., • Follow-through and reliability to complete tasks successfully. We prioritize work-life balance and invest in creating a supportive environment where employees can thrive. Your career at Les Olson is more than just a job-it's a chance to build a meaningful future with us. We Offer: • Generous Paid Time Off and Sick Days, • Paid Holidays, • 401k Matching + Pension, • Comprehensive Medical, Dental & Vision Plans + HSA, • Mental Health Support, • Life Insurance Coverage, • Job Type: Full-time, on-site Job Posted by ApplicantPro

As aSupervisor, Helpdesk-Service Desktop working remotely in the US, you’ll be a part of bringing humanity to business. As aSupervisor, Helpdesk-Service Desktop working remotely in the US, you’ll be a part of bringing humanity to business.