Trabajos helpdesk en Spokane, WACrear alertas

Job Description Engineer I/II/III Here at Entre Technology Services we provide exceptional onsite and remote IT support to small and medium size businesses across Montana, Wyoming and beyond. We work with a variety of businesses and organizations from Legal, Accounting, Medical, Dental, Manufacturing, Trucking, and nonprofits. We want employees that hold our core values of: Invest in Others, Embrace the Hustle, and the desire to Be Better. Our core focus is to Create Raving Fans every day. The Position: The System Engineer is a strategic technical position within Entre. This position is responsible for maintaining the design and integrity of customer’s IT systems, coordinating complex projects, and implementing IT solutions. Your daily duties will be assisting the service desk, handling escalation tickets and working on multiple small to medium IT projects. If you have a passion for customer service, enjoy solving the tough technical problems, designing exceptional solutions and have an eye for the details, then we have the position for you! Assists in the installation, maintenance, and general support of systems. Assists users with questions or problems. May help perform system backups and recovery and install new software. Typically requires a high school diploma. Typically reports to Supervisor or Manager. A02-Intermediate-Senior: Gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. Typically requires 3-7+ Years of related experience. Technical Requirements: -3-7+ years helpdesk/field-onsite technical support experience providing complete network to end point support services to small and medium sized businesses -Demonstrated understanding of data integrity, standard backup practices, and associated hardware/software solutions. Experience with Veeam and Acronis backups preferred -Windows Server (2008-2019) administration including spin-up, roll-out and management including but not limited to Active Directory, GPOs, Trusts, Print Servers, Application Servers, etc. -Build & maintain virtual environments such as Hyper-V, VMware, Veeam & Azure -Workstation operating systems e.g., MAC, Windows 7 and later -Workstation productivity/operations application administration e.g., Microsoft Office, QuickBooks, etc. -Network Security – Router/Firewall experience i.e. Cisco, Meraki, SonicWall, Sophos & Barracuda firewalls & wireless environments -Cloud Environment management e.g., AWS, Azure, etc. -Enterprise email systems e.g., Microsoft Exchange, Google Suite, etc. -Office 365 deployment and security Core Competencies/Skills: -Customer Service -Firewall Administration -Network Support -Network Troubleshooting -Server Administration -Server Virtualization -Solution Management -Technical Project Management -Telephone Skills/Etiquette -Wireless Network Management -Office 365 -Customer Support -Inquiry Research/Response -Issue Resolution -Problem Analysis -Software Installation -Software Troubleshooting -Solution Delivery -Systems Troubleshooting -IT Help Desk Software -Remote Support Software Job Responsibilities: -Provide both reactive and proactive support of desktop, server, and network issues for our clients. -Daily and accurate time entry accounting for at least 7.5 hours in the form of service ticket notes -Monthly billing should be at least 80% or more of a typical month of about 160 hours available. -Focused on lowering average response time and resolution times -Desire and enthusiasm for working primarily workstation tickets/issues daily, yet with the skill and experience to also troubleshoot and resolve Windows server, network switch and router tickets -Provide a high level of customer service with a positive attitude at all times -Work proactive and reactive issues (Client submitted or monitoring generated) remotely and onsite as needed within committed Service Level Agreements (SLA’s) -Pay close attention to detail while performing technically detailed tasks -Deals effectively with stressful situations focusing on the best outcome for the Client -Experience in a professional and consultative approach to your interaction with our external customers (i.e., honest, trustworthy, objective, competent) -Great communication skills—both verbal and written at a consulting level -Has a willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members -Articulate technical information clearly and simply to non-technical people -Assist or the ability to implement multiple small to large projects and act as the lead project engineer -Assist or step in as lead in customer on and off boarding's when required -Lead managed service offerings and cross train on other offerings as assigned -Self-motivated and is self-directed with the ability to work with minimal direction -Mentors new Engineers -Any other assigned duties Miscellaneous Requirements: -Will be required to document time on an hourly basis as assigned work is completed -Must be available for on call approximately one week every three months -Must be available occasionally on nights and weekends to perform off-hour maintenance and projects -Enter all work as service tickets into ConnectWise -Highly organized, self-motivated, and self-directed -Managed Services Platform experience a plus -Ability to create knowledge base articles and update customer documentation in IT Glue -Ability to lift 50+ pounds -Must be willing to travel for client onsite visits, some overnight stays will be required -Must have a valid driver’s license, insurance and reliable transportation -Legal authorization to work in the U.S. Experience: -Desktop Support: 3-7 years (Required) -Customer Service: 3-7 years (Required) -Windows Server support: 2-7 years (Required) -Firewall and Network Support: 1-7 years (Preferred) -MSP (Managed Services Provider) Experience: 2-7 years (Preferred) -Technical support in a production IT environment(s), preferably in multi-site environments: 4-7 years (Preferred) -Mac, ConnectWise, Automate/ScreenConnect, Sophos, SonicWall, Barracuda, Unifi, experience a plus -Managerial: Training-Knowledge (Partial), Evaluation (Partial), Supervision (Partial) & Process- Policies (Partial)

Job Description Who We Are: Inland Group is a vertically integrated real estate developer, contractor, and operator of multifamily and senior housing communities. Based in Spokane, WA, with properties across the United States, we have led with heart for the past 50 years. Collectively with our in-house management company, Axis Residential, we have set ourselves apart as an industry leader who genuinely cares for our people and our product. Our success is a result of our team and culture– we take a relational and entrepreneurial approach to business and our team members are authentic, curious, natural leaders who value the greater team. We love what we do, and we are committed to excellence in our work. The Position: We are seeking an IT Engagement Manager to serve as the key liaison between our internal departments and our Managed Services Provider (MSP) partner. This hands-on role ensures that IT systems, support, and vendor services meet the operational needs of the organization. This position will be based in our Spokane, WA office. Internal Stakeholder Engagement • Serve as the go-to IT liaison for our property management, construction operations, and finance departments., • Translate internal business needs into technical requirements and coordinate with the MSP to secure necessary resources for execution., • Act as the primary interface with the MSP to manage service requests, prioritize escalations, and track service levels., • Coordinate onboarding and offboarding workflows for associates across the company., • Ensure timely follow-up for helpdesk issues, hardware/software requests, and infrastructure support., • Oversee MSP-driven IT inventory management, including tracking hardware assets and ensuring availability for field and office personnel., • Support IT budget forecasting in collaboration with the MSP and finance, including software renewals, hardware planning, and licensing needs., • Help coordinate and track IT projects involving construction and property platforms such as Yardi (property management), Salesforce (CRM), Okta (identity management), and other business-critical systems. Construction related platforms such as: Bluebeam, On-Screen Takeoff, Sage and MS Project., • Partner with internal departments during software rollouts, upgrades, and infrastructure changes to ensure minimal disruption to active projects and tenant services., • Provide or facilitate user training on internal IT systems and processes., • Create and maintain user-facing IT documentation such as SOPs, system how-to guides, and FAQs in property and construction operations. A people-focused and business-minded IT Manager to lead and deliver strategic technology optimizations and services across the organization. • Must be a team player who takes a "we over me" approach to building and sustaining relationships with others., • Must be determined, ambitious, and self-motivated., • 5-10 years of experience working in IT coordination, technical account management, and stakeholder-facing technology roles., • Experience managing technology infrastructure– hardware, software, and systems network., • Previous experience providing technology support to remote work locations and triaging issues effectively., • Experience managing and coordinating efforts through a Managed Services Provider (MSP)., • Experience with Microsoft 365 platform, VoIP Solutions, CRM programs, custom applications, etc., • Excellent communication skills; must be proficient in speaking, reading, and writing in English., • Excellent organization skills with the ability to manage multiple requests and initiatives at once., • Bachelor's degree in Computer Science, Information Technology, or a related field of study preferred; high school diploma or equivalency certificate required., • Valid driver’s license and insured, operable vehicle., • Competitive salary, $100k-$120k (based on experience)., • Bonus incentive., • Annual performance review with potential merit increase., • Medical, Dental, & Vision insurance., • Flexible Spending Accounts- for healthcare and dependent care., • Disability, AD&D, and Life insurance., • 401(k) with 3% company contribution., • Accrued vacation time, sick pay, 12 paid holidays per calendar year, personal day, and paid volunteer day., • Employee Assistance Program., • Sitting: 2-7 hours/day., • Walking: 1-2 hours/day., • Climbing: 0-3, stairs., • Lifting: 10-25 lbs. rarely., • Endurance: light to moderate energy requirements., • Manual Dexterity: frequent fine motor skills., • Weather: work is primarily indoors in a temperature-controlled office environment with occasional exposure to outdoor weather conditions, including uneven and slippery surfaces., • Noise: frequent exposure to typical office environment noise levels including conversational voice levels; infrequent exposure to high-volume office equipment (e.g., shredder)., • Pace of Work: great, multi-tasking/pressure paced environment. Here at Inland Group, we are committed to offering an inclusive and accessible experience for all job applicants and associates. We are proud to be an equal opportunity employer, and we do not discriminate against applicants or associates based on race, color, religion, creed, national origin, sex, sexual orientation, gender identity, age, disability, marital status, pregnancy, veteran status, or any other status protected by law. Applicants with disabilities may be entitled to reasonable accommodation for the job application and hiring process. If you need assistance completing this application due to a disability, please contact our Human Resources Department.

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