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Job DescriptionDescription: Under the direction of the Director of Consultive Engineering, the TOS Lead Consulting Engineer is responsible for driving proactive IT solutions and strategies while overseeing complex technical escalations for clients. This role focuses primarily on proactive workstreams, including client audits, technology roadmaps, and best practice implementation while also handling high-level reactive technical issues. The TOS Lead Consulting Engineer collaborates with various teams to ensure client satisfaction, minimize service disruptions, and enhance operational efficiency. This position is designed to reduce reactive service ticket volume, ensure client satisfaction, and support exceptional service delivery within NetGain Technologies’ managed services client base. Key Responsibilities: • Conduct proactive onsite visits with clients to assess and align their technology with NetGain’s standards and best practices., • Develop IT roadmaps and process technical audits for consultive clients., • Provide budgetary estimates in accordance with IT roadmaps., • Handle high-level reactive technical issues remotely and onsite as required., • Collaborate with various teams to design solutions for client environments., • Ensure completion of all tasks required by the Director of Consultive Engineering and report any issues with deadlines., • Play a critical role in new client onboarding and ongoing client management., • Understand clients’ businesses and identify operational impacts based on proposed technological changes., • Maintain positive communication among all team members involved in client servicing., • Promote directing all issue resolution through the NetGain Helpdesk., • Develop, implement, and maintain best practices across all assigned TOS accounts., • Achieve a target of 95% Net Promoter Score (NPS) across assigned clients., • Complete all new TOS client onboarding tasks within the assigned timeframe and budgeted hours., • Ensure technical documentation is accurate and meets NetGain’s quality control standards., • Resolve all reactive support tickets remotely when possible., • Ensure completion of all tasks required by the Director of Consultive Engineering., • Conduct recurring reviews remotely and onsite as part of the client's proactive maintenance plan., • Collaborate with colleagues to ensure technical solutions meet client needs and objectives., • Reports to the Director of Consultive Engineering., • Execute assigned project and administrative tasks on time and within budget., • Report any deficiencies with all goals and activities weekly., • Set goals, striving to improve themselves and their team., • Refrain from using curse words in professional interactions., • Help colleagues address concerns through proper channels., • Promote NetGain Technologies and do not degrade the company or its employees., • Follow company policies in a positive manner., • Treat all fellow employees with professionalism and respect., • Maintain a positive attitude and encourage positivity among their team., • Take responsibility for problems and their resolutions., • Perform at their best and dress professionally in accordance with company standards.Requirements:

As aSupervisor, Helpdesk-Service Desktop working remotely in the US, you’ll be a part of bringing humanity to business. As aSupervisor, Helpdesk-Service Desktop working remotely in the US, you’ll be a part of bringing humanity to business.

Tier 2 Helpdesk Technician – Louisville!. Plumbers Supply Co, a stable, family-owned company with over a century of history, is seeking a skilled and analytical Tier 2 Helpdesk Technician to join our corporate IT department. Your Impact on Our IT Infrastructure As a Tier 2 Helpdesk Technician,

Job Description At RSS Technology Solutions, we take pride in delivering smart, reliable solutions to the restaurant industry. We’re currently seeking a Support Assistant to join our dynamic Helpdesk team at our Blankenbaker location. Are you someone who thrives in a fast-paced environment, enjoys helping others, and has a strong connection to the restaurant industry? We're looking for a Support Assistant who can juggle a fast-moving phone queue and triage service requests. This is an in-office role, based in our Blankenbaker warehouse location, working closely with our Helpdesk team to support incoming calls and emails from our restaurant clients across the country. If you’re a former quick-service restaurant professional looking for a new kind of challenge, this could be your perfect fit. JOB DUTIES AND RESPONSIBILITIES: • Answer and triage incoming calls and emails from restaurant partners., • Create and enter service orders (SOs) accurately and efficiently., • Determine urgency of requests and route appropriately to Helpdesk team or other departments., • Act as the knowledgeable switchboard operator who ensures nothing slips through the cracks., • Collaborate with sales reps and internal teams to gather context and provide follow-through., • Maintain detailed documentation of service tickets and client interactions., • Learn and support a variety of restaurant technology platforms (25+ supported systems)., • Participate in training sessions and shadowing to understand product functionality and support workflows., • Contribute to team improvement by identifying recurring issues or inefficiencies. QUALIFICATIONS • Previous experience in a restaurant environment (quick service experience required)., • Professional, calm, and friendly phone presence; strong de-escalation skills., • Strong organizational skills and attention to detail., • Technical aptitude and willingness to learn multiple platforms., • Ability to prioritize under pressure and work independently while staying team-oriented., • Experience in customer service, support, or call center roles preferred., • Familiarity with service ticketing systems or support workflows a plus. JOB COMPETENCIES: Attention to Detail: Follows established guidelines and procedures to ensure accuracy; gets work right despite pressing deadlines; concentrates on routine work details and organizes and maintains a system of records; is alert and aware of surroundings and carefully monitors technical equipment or processes. Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles. Communication Skills: Presents ideas, concepts, and information effectively and clearly through the spoken and written word; actively listens; communicates comfortably with various audiences; responds effectively to questions; prepares clear, concise, and effective written communications; displays strong grammatical, spelling, composition, and proof-reading skills. Customer Focused: Commits to meeting the needs and expectations of the organization’s internal and external customers; delivers a high level of customer service; searches continually for ways to increase employee and customer satisfaction (i.e., customer feedback). Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities. Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a “can-do” attitude. Execution: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals. Relationship Management: Initiates and develops relationships with others; demonstrates credibility; confronts conflict quickly and professionally; inspires confidence in others. Teamwork: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team’s decisions; contributes to the team’s efforts. WORKING CONDITIONS: Physical Activity | Frequency Sitting | Frequent Standing | Occasional Crouching, Bending, Stooping | Infrequent Walking | Occasional Climbing Stairs | Occasional Reaching | Occasional Grasping | Occasional Pushing/Pulling | Occasional Lifting | Occasional Near Vision |Constant Far Vision |Constant Hearing | Constant Talking | Constant RSS is an Equal Opportunity Employer.

Job DescriptionBenefits: • Flexible schedule, • Opportunity for advancement Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities • Perform a wide range of technical tasks including but not limited to:, • OS installations, hardware diagnostics, and software setup, • Structured cabling (including drilling, running, and dressing cables), • Telecom work (punch-downs, demarc extensions, etc.), • Work independently across various environments: retail, medical, restaurant, and corporate, • Maintain a high standard of professionalism with clients, • Be on call and ready to respond to service requests within your territoryPreferred Skills & Experience, • PC and printer troubleshooting experience (a strong plus), • At least 1 year of I.T. or Telecom experience, and one of the following:, • A+ Certification, • Network+ Certification, • OR 5+ years verifiable field experience in I.T./TelecomRequired Equipment & Qualifications, • Reliable personal vehicle (Public transportation not accepted), • Valid drivers license, • Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers)., • Laptop with Ethernet port, • Smartphone with mobile hotspot, • Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage., • Punctual, courteous, and presentableCompensation & Perks, • Paid hourly while on site, • 1099 contractor position, • Travel pay included (based on time travel; approx. 80-mile radius from home), • App-based tracking for job time and travel, • Exposure to new and exciting technologies and clients, • Opportunity to expand your skills and industry knowledgeAbout AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

Job Description As a Help Desk Technician, you’ll be on the front lines of our customer support experience—providing prompt, thoughtful, and technically sound assistance to ensure our clients receive exceptional service beyond the installation phase. Whether it's troubleshooting hardware/software issues, assisting via phone or remote sessions, or working with teammates to solve complex problems, your support helps keep our customers running smoothly and confidently. This role is part of our Help Desk team and requires strong communication skills, technical aptitude, and a genuine passion for helping others. You’ll also participate in our on-call rotation and support various pre-installation and product testing tasks, helping to drive continuous improvement in both customer experience and product quality. Key Responsibilities: • Provide responsive, empathetic technical support via phone, email, and remote access tools., • Troubleshoot hardware, software, and network issues in live environment., • Participate in after-hours on-call rotation for emergency support., • Conduct equipment staging, setup, and testing ahead of field installation., • Document all customer interactions and resolutions accurately and promptly., • Assist with product testing, evaluation, and feedback for internal teams., • Maintain and update custom databases and client configurations., • Work collaboratively with team members to foster a learning and supportive environment., • Ensure all communications reflect professionalism and company values.Desired Attributes:, • Empathetic communicator who prioritizes customer needs., • Calm under pressure, especially in high-stress situations., • Naturally curious and eager to learn new technologies., • Team-oriented with a supportive and collaborative mindset., • Organized and detail-oriented in all aspects of work., • Proactive and self-motivated with a strong work ethic., • Adaptable to shifting priorities and fast-paced environments., • Positive attitude with a willingness to go the extra mile.Qualifications:, • Minimum 1 year of technical support experience in an end-user or help desk environment., • Familiarity with hardware/software troubleshooting and remote support tools., • Understanding of basic networking principles (e.g., IP addressing, routers, switches)., • Experience with POS systems; FocusPOS or Gold Certification is a strong plus., • Proficient in Windows OS, Microsoft Office Suite, and remote desktop platforms., • Comfortable managing and updating technical documentation and support tickets., • Previous restaurant or hospitality experience (preferred, not required)., • Participation in an after-hours support rotation or similar on-call structure., • Competitive salary and benefits package., • Opportunities for professional development and growth., • A supportive and collaborative work environment. Join us and become a valued member of a team where your technical expertise is recognized and rewarded!

Job Description Quantam Solutions provides IT solutions and consulting for various clients. We offer competitive hourly wages, health benefits, paid time off, and a 401(k) plan. We are currently seeking a Desktop Support Technician. Candidates must be able to work onsite in Louisville, KY and have and maintain a valid driver’s license. We are looking for a knowledgeable Desktop Support Technician with a high aptitude for customer service in the Louisville area. Our client’s technicians interface with the agency users remotely and in person, so customer service skills are as essential as technical skills. Qualified candidates must maintain a valid driver’s license and lift and carry heavy objects or work in uncomfortable positions for extended periods of time. Candidates must have experience related directly with desktop support (one to two years minimum preferred), including but not limited to installation, troubleshooting, and repair in a windows-based environment. The candidate also needs to possess basic network troubleshooting skills. Required Skill Sets: • One year of IT experience as a Help desk or Desktop Support technician with experience providing desktop support duties and troubleshooting skills. Excellent customer service skills., • Excellent Attendance is required for this position., • Customer services skills and temperament:, • No foul, abrasive or condescending language used over the phone., • No argumentative demeanor., • Takes ownership, not defensive about blame., • Empathetic, • Patient with upset and/or angry customers., • Good Communication Skills, • Problem solver (troubleshooting skills), • Critical thinker, • Trainable, • Self-starting and Initiative, • Able to simplify explanations so that the customer understands. The Following are Examples of the Competency Items Which We Would “Like” to See in this Individual as Well: • Experience in customer service-oriented workplace., • IT experience and knowledge in the following:, • Desktop Support (Onsite and remote), • Windows 7 and 10 Operating System, • Mapping network drives, • Global Protect support, • General NAS knowledge, • Office Suite (particularly Outlook 2013 or higher), • Application knowledge (adobe, java), • Preferred ServiceNow Ticketing System experience and knowledge base writing., • Experience in phone center and/or helpdesk work., • Experience working in a lively and ever-changing environment (adaptability)., • Experience working with, and as an active part of, a lively team (team player)., • Multi-tasking ability., • Documentation skills (clear, concise)., • Experience with Active Directory (our most used tool to reset passwords)., • Experience with remote support or desktop support.Company DescriptionQuantam is a leading recruitment firm helping our clients discover top talent.Quantam is a leading recruitment firm helping our clients discover top talent.

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

Customer Support / Remote] - Anywhere in U.Competitive pay / Health, dental & vision / 401k match / PTO - As a Customer Service Rep at Diana Health, you will: Answer and triage incoming phone calls and app messages from our current patients; Provide excellent customer service by addressing inquiries

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

Customer Service / Remote] - Residents of IN / Independent Contractor / Full or Part Time / Available at least 20 hours per week / Set your own schedule within hours of operation (Mon-Fri 8am to 7pm ET) / $12 per hour - As a Customer Service Rep you'll: Be the first point of contact for patients nee

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

Call Center / Remote] - Anywhere in U.Competitive pay / Health, dental & vision / 401k matching / PTO - As a Customer Service Rep at Beyond Finance, you will: Assist customers with inquiries and complaints via phone, email, and chat: Provide excellent customer service by actively listening, showing

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

Call Center / Remote] - Anywhere in U.Competitive pay / Health, dental & vision / 401k matching / PTO - As a Customer Service Rep at Beyond Finance, you will: Assist customers with inquiries and complaints via phone, email, and chat: Provide excellent customer service by actively listening, showing

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

CenterWell - Clarksville [Medical Office Assistant] As a Medical Receptionist at CenterWell, you'll: Greet patients and visitors, ensuring a welcoming environment; Schedule appointments and manage calendars for medical staff; Maintain patient records and ensure confidentiality; Handle phone calls, e

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

Call Center / Remote] - Anywhere in U.Competitive pay / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at OneTouch Direct, you will: Respond to customer inquiries and concerns in a timely and professional manner; Provide accurate information and solutions to customer issues; Maint

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

Customer Support / Remote] - Anywhere in U.Up to $24 per hour / Medical, dental & vision / 401k match / PTO - As a Customer Service Rep at Copart, you will: Manage incoming calls and emails from customers, responding promptly and professionally; Provide accurate and timely information to customers r

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

Call Center / Remote] - Anywhere in U.Up to $24 per hour / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at Equip, you will: Answer inquiry calls, emails, web forms, etc.Respond to inquiries quickly and efficiently while routing inquiries to appropriate departments; Collect patie

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

Customer Service / Remote] - Residents of KY / Independent Contractor / Full or Part Time / Available at least 20 hours per week / Set your own schedule within hours of operation (Mon-Fri 8am to 7pm ET) / $12 per hour - As a Customer Service Rep you'll: Be the first point of contact for patients nee

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

Call Center / Remote] - Anywhere in U.Medical, dental & vision / 401k / PTO / Equipment provided / Paid training - As a Customer Service Rep at MOEN, you will: Provide exceptional customer service by answering inquiries and resolving issues in a timely and professional manner; Communicate with custo

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

Graybar - JobID: R252662 [Customer Service Representative] As a Customer Service Representative at Graybar, you'll: Assist customers with product inquiries and orders; Maintain accurate records of customer interactions and transactions; Resolve customer complaints in a professional and timely manner

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

Call Center / Remote] - Anywhere in U.Medical, dental & vision / 401k / PTO / Equipment provided / Paid training - As a Customer Service Rep at MOEN, you will: Provide exceptional customer service by answering inquiries and resolving issues in a timely and professional manner; Communicate with custo

Call Center / Remote] - Anywhere in U.Competitive pay / Health, dental & vision / 401k matching / PTO - As a Customer Service Rep at Beyond Finance, you will: Assist customers with inquiries and complaints via phone, email, and chat: Provide excellent customer service by actively listening, showing

Graybar - JobID: R252507 [Customer Service Representative] As a Customer Service Representative at Graybar, you'll: Assist customers with product inquiries and orders; Maintain accurate records of customer interactions and transactions; Resolve customer complaints in a professional and timely manner

Customer Support / Remote] - Anywhere in U.Competitive pay / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at GRT Financial, you will: Handle inbound/outbound calls and emails from clients regarding their accounts; Provide excellent customer service by addressing and resolving cu

Call Center / Remote] - Anywhere in U.Competitive pay - As a Customer Service Rep at F&G, you will: Answer incoming calls and respond to customer inquiries in a professional and timely manner; Provide excellent customer service by actively listening and addressing customer needs and concerns; Accura

Call Center / Remote] - Anywhere in U.Competitive pay / Equipment provided - As a Customer Service Rep at American Specialty Health, you will: Provide exceptional customer service to clients and members; Answer incoming calls and respond to emails promptly and professionally; Accurately document and

Call Center / Remote] - Anywhere in U.Medical, dental & vision / 401k / PTO / Equipment provided / Paid training - As a Customer Service Rep at MOEN, you will: Provide exceptional customer service by answering inquiries and resolving issues in a timely and professional manner; Communicate with custo

Call Center / Remote] - Anywhere in U.Up to $24 per hour / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at Equip, you will: Answer inquiry calls, emails, web forms, etc.Respond to inquiries quickly and efficiently while routing inquiries to appropriate departments; Collect patie

Call Center / Remote] - Anywhere in U.Competitive pay - As a Customer Service Rep at F&G, you will: Answer incoming calls and respond to customer inquiries in a professional and timely manner; Provide excellent customer service by actively listening and addressing customer needs and concerns; Accura

Customer Support / Remote] - Anywhere in U.Competitive pay / Benefits - As a Customer Service Rep at Bush & Bush Law Group, you will: Manage incoming calls, emails, and messages from clients and provide timely and accurate responses to their inquiries; Collect and document essential information from

Call Center / Remote] - Anywhere in U.Competitive pay / Equipment provided - As a Customer Service Rep at American Specialty Health, you will: Provide exceptional customer service to clients and members; Answer incoming calls and respond to emails promptly and professionally; Accurately document and

Customer Support / Remote] - Anywhere in U.Competitive pay / Health, dental & vision / 401k match / PTO - As a Customer Service Rep at Diana Health, you will: Answer and triage incoming phone calls and app messages from our current patients; Provide excellent customer service by addressing inquiries

Call Center / Remote] - Anywhere in U.Competitive pay / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at OneTouch Direct, you will: Respond to customer inquiries and concerns in a timely and professional manner; Provide accurate information and solutions to customer issues; Maint

Customer Support / Remote] - Anywhere in U.Competitive pay / Benefits - As a Customer Service Rep at Bush & Bush Law Group, you will: Manage incoming calls, emails, and messages from clients and provide timely and accurate responses to their inquiries; Collect and document essential information from

Spectrum - JobID: 86957348560 [Customer Service Representative] As a Customer Service Rep at Spectrum, you'll: Provide over-the-phone internet and phone support and repair services to keep people connected; Use advanced diagnostic tools to help you address technical inquiries and get services runnin

Call Center / Remote] - Anywhere in U.Competitive pay - As a Customer Service Rep at F&G, you will: Answer incoming calls and respond to customer inquiries in a professional and timely manner; Provide excellent customer service by actively listening and addressing customer needs and concerns; Accura

Customer Support / Remote] - Anywhere in U.Competitive pay / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at GRT Financial, you will: Handle inbound/outbound calls and emails from clients regarding their accounts; Provide excellent customer service by addressing and resolving cu

Customer Support / Remote] - Anywhere in U.Competitive pay / Health, dental & vision / 401k match / PTO - As a Customer Service Rep at Diana Health, you will: Answer and triage incoming phone calls and app messages from our current patients; Provide excellent customer service by addressing inquiries