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Senior Service Desk Technician Location: On-site/Hybrid (as applicable) Employment Type: Full-Time Position Summary We are seeking an experienced Senior Service Desk Technician to provide advanced technical support across a Windows-based environment. This role will serve as an escalation point for Tier 1–2 issues, manage endpoint configurations, and support device lifecycle management using Microsoft Intune. The ideal candidate is highly skilled in troubleshooting, customer service, and modern endpoint management, with the ability to mentor junior technicians and improve support processes. Key Responsibilities Technical Support & Troubleshooting • Serve as the primary escalation point for complex hardware, software, and network issues within a Windows environment., • Troubleshoot and resolve issues related to Windows OS, user profiles, authentication, VPN, network connectivity, and standard business applications., • Manage and support Microsoft 365 applications, account administration, and security controls., • Configure, deploy, and manage Windows devices through Microsoft Intune (Endpoint Manager)., • Create and maintain Intune policies, compliance configurations, device enrollment profiles, and application deployment packages., • Perform patching, updates, and security policy enforcement across all managed devices., • Monitor, triage, and resolve tickets within agreed SLAs while maintaining detailed documentation., • Identify recurring issues and implement solutions or knowledgebase articles to reduce volume., • Support onboarding/offboarding workflows including account creation, device provisioning, and permissions management., • Mentor junior Service Desk staff and assist with technical training., • Recommend improvements for system performance, endpoint security, and service desk workflows., • Collaborate with IT leadership on small-to-medium infrastructure and application projects., • 3–5+ years of IT support experience in a Windows enterprise environment., • Hands-on experience with Microsoft Intune/Endpoint Manager, including device provisioning and policy management., • Strong knowledge of Windows 10/11, Active Directory, Azure AD, Group Policy, and basic networking fundamentals., • Experience supporting Microsoft 365 applications and administration., • Ability to troubleshoot complex issues independently and provide clear resolutions., • CompTIA A+, Network+, or Microsoft certifications (MD-100/MD-101, MS-900, etc.)., • Experience with PowerShell scripting for automation and administrative tasks., • Familiarity with ITIL practices and service management tools (Jira, ServiceNow, Zendesk, etc.).

Job DescriptionBenefits: • Flexible schedule, • Opportunity for advancement Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities • Perform a wide range of technical tasks including but not limited to:, • OS installations, hardware diagnostics, and software setup, • Structured cabling (including drilling, running, and dressing cables), • Telecom work (punch-downs, demarc extensions, etc.), • Work independently across various environments: retail, medical, restaurant, and corporate, • Maintain a high standard of professionalism with clients, • Be on call and ready to respond to service requests within your territoryPreferred Skills & Experience, • PC and printer troubleshooting experience (a strong plus), • At least 1 year of I.T. or Telecom experience, and one of the following:, • A+ Certification, • Network+ Certification, • OR 5+ years verifiable field experience in I.T./TelecomRequired Equipment & Qualifications, • Reliable personal vehicle (Public transportation not accepted), • Valid drivers license, • Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers)., • Laptop with Ethernet port, • Smartphone with mobile hotspot, • Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage., • Punctual, courteous, and presentableCompensation & Perks, • Paid hourly while on site, • 1099 contractor position, • Travel pay included (based on time travel; approx. 80-mile radius from home), • App-based tracking for job time and travel, • Exposure to new and exciting technologies and clients, • Opportunity to expand your skills and industry knowledgeAbout AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.