Trabajos helpdesk en San Jose, CaliforniaCrear alertas

Responsibilities to include but not limited to:.Ability to support customers via remote assistance, phone, walkups, chat proficiently.Proactively respond to incidents and technical service requests as they arise.Troubleshoot and resolve issues with laptops, desktops, virtual machines, VPN, mobility

Job Description The Field Service Manager is responsible for leading and overseeing the round-the-clock operations of the field service team on the West Coast or East Coast (Position Dependent), ensuring that technicians deliver efficient, high-quality service to our valued clients. This role prioritizes excellent customer service, with a strong focus on meeting client needs and ensuring satisfaction throughout every service interaction. Key responsibilities include managing the service coordinator to optimize scheduling for both corrective and preventative maintenance, while consistently upholding exceptional customer service standards. The Field Service Manager will be hands-on in coordinating, training, customer management and managing field technicians, ensuring timely and effective service responses that meet customer expectations and resolve issues promptly. In addition, the Field Service Manager will work closely with the Service Director to align field operations with broader departmental goals, ensuring that service delivery is both efficient and customer-centric. The role requires proactive communication with customers to anticipate and address their needs, ensuring they receive the highest level of service at all times. This role is integral to ensuring a seamless and high-quality service experience for all clients while fostering long-term relationships through excellent customer care. Requirements Key Responsibilities: • Team Management: Supervise, audit and support a team of field service technicians and service coordinator to maintain high service standards., • Travel: Expected travel to customer sites 80%., • Scheduling and Dispatch: Oversee job scheduling and dispatching of technicians for service calls, managing daily workflow to ensure timely service delivery., • Customer Communication: Act as a liaison with clients to ensure clear communication on service timelines, expectations, and progress., • Troubleshooting Support: Provide guidance to technicians on service issues, ensuring quick problem resolution together with the Global Helpdesk and Engineering support., • Performance Monitoring: Track and report on technician performance, including KPIs such as response times, resolution rates, and customer satisfaction, as well as auditing of technician service reports, time sheets and travel expenses., • Oversee scheduling of both corrective and preventative maintenance to optimize efficiency and minimize downtime for clients., • Maintain a strong customer-focused approach, ensuring all service interactions exceed customer expectations., • Collaborate with the Service Director to align field operations with departmental goals., • Provide continuous training and development opportunities for field technicians to enhance their skills and customer service capabilities., • Proactively engage with customers to ensure their needs are being met and to identify opportunities for improving service delivery., • Ensure timely response to customer service requests, addressing any concerns or issues promptly., • Quality Assurance: Conduct field audits and inspections to ensure compliance with safety, regulatory, and quality standards., • Inventory Management: Coordinate with supply chain and logistics to manage inventory levels of tools, parts, and equipment required for field operations., • Cost Control: Manage operational budgets and control costs associated with travel, equipment, and other field-related expenses., • Bachelor’s degree in engineering, Business Administration, or a related field (preferred)., • 3-5 years of experience in field service or operations management., • Power Generation Experience (Desired)., • Strong leadership skills with experience managing field technicians and team building., • Proficient in scheduling software, CRM systems, and data analysis., • Excellent communication and problem-solving abilities., • Ability to work in a fast-paced environment and manage multiple tasks., • Previous experience with quality methodologies., • Estimated compensation $90,000 - $110,000 annually Benefits • Comprehensive healthcare coverage (medical, dental, and vision)., • Retirement plan options available (401k)., • Generous paid time off for vacation, sick leave, and public holidays.

Job Description Note: This is a hybrid position, so candidates must be in San Jose. JOB DESCRIPTION: We are looking for a talented, enthusiastic, and dedicated person to support the Fraud Risk Strategy team. The incumbent will be responsible for supporting key projects associated with fraud detection, risk analysis, and loss mitigation. This position requires a person who has experience performing analytics, refining risk strategies, and developing predictive algorithms, preferably in the risk domain. We’d love to chat if you have: • Maximum 2 years of experience in risk analytics, data analysis, and data science within the relevant industry, with experience in eCommerce, online payments, user trust/risk/fraud, or investigation/product abuse., • Bachelor’s degree in Data Analytics, Data Science, Mathematics, Statistics, Data Mining, or related field, or equivalent practical experience, • Experience using statistics and data science to solve complex business problems, • Proficiency in SQL, Python, and Excel, including key data science libraries, • Proficiency in data visualization, including Tableau, • Experience working with large datasets, • Ability to clearly communicate complex results to technical experts, business partners, and executives, including development of dashboards and visualizations, ie, Tableau., • Comfortable with ambiguity and yet able to steer analytics projects toward clear business goals, testable hypotheses, and action-oriented outcomes, • Demonstrated analytical thinking through data-driven decisions, as well as the technical know-how and ability to work with your team to make a big impact., • Desirable to have experience or aptitude in solving problems related to risk using data science and analytics, • Design rules to detect/mitigate fraud, • Develop Python scripts and models that support strategies, • Investigate novel/large cases, • Identify root cause, • Set a strategy for different risk types, • Work with product/engineering to improve control capabilities, • Work closely with team members and stakeholders to consult, design, develop, and manage fraud strategies and rules that not only solve emerging fraud trends but also provide a great experience to end customers., • Utilize data analysis to design and implement fraud strategies, • Collaborate with cross-functional stakeholders, including product managers and engineering team,s to deploy data-driven fraud solutions that operate at scale and in real time for end customers., • Make business recommendations to leadership and cross-functional teams with effective presentations of findings at multiple levels of stakeholders., • Data analytics and models, • Rule development, • Dashboard Creation, • Project Management, • Maximum 2 years of experience in risk analytics, data analysis, and data science within the relevant industry, with experience in eCommerce, online payments, user trust/risk/fraud, or investigation/product abuse., • Bachelor’s degree in Data Analytics, Data Science, Mathematics, Statistics, Data Mining, or related field, or equivalent practical experience., • Experience using statistics and data science to solve complex business problems., • Experience in SQL, Python, and Excel, including key data science libraries., • Experience applying statistics and data science to tackle intricate business challenges, especially in Fraud mitigation., • Experience in data visualization, including Tableau., • Experience working with large datasets.Company DescriptionDiverse Systems Group, LLC (DSG), is a minority-owned 8(a) firm that creates custom information technology and business solutions for government agencies, systems integrators and government contractors. Our experience and commitment to client relationships enables us to provide creative, innovative and cost-effective solutions. DSG is a premier provider of information technology and business solutions to government agencies, system integrators and government contractors. Our project management experience and commitment to client relationships enable us to provide creative and cost-effective solutions. DSG provides a wide range of services to industries to help them leverage the strengths of Information Technology to optimize their business performance and produce value-driven results. Our services deliver a total solution package designed to meet our clients complete business and technology needs. DSG approaches every engagement with one objective in mind ... to help our clients win and grow. Specialties / DSG Core Competencies: • Healthcare Information Management, • Healthcare Information Technology Discovery(HID), • Project/Program Managers, • Change and Configuration Managers, • Quality Assurance/Testers, • Network Security, • Database Developers and Administrators, • Information Assurance, • Web Development, • HelpdeskDiverse Systems Group, LLC (DSG), is a minority-owned 8(a) firm that creates custom information technology and business solutions for government agencies, systems integrators and government contractors. Our experience and commitment to client relationships enables us to provide creative, innovative and cost-effective solutions. DSG is a premier provider of information technology and business solutions to government agencies, system integrators and government contractors. Our project management experience and commitment to client relationships enable us to provide creative and cost-effective solutions. DSG provides a wide range of services to industries to help them leverage the strengths of Information Technology to optimize their business performance and produce value-driven results. Our services deliver a total solution package designed to meet our clients complete business and technology needs. DSG approaches every engagement with one objective in mind ... to help our clients win and grow.\r\n\r\nSpecialties / DSG Core Competencies:\r\n* Healthcare Information Management\r\n* Healthcare Information Technology Discovery(HID)\r\n* Project/Program Managers\r\n* Change and Configuration Managers\r\n* Quality Assurance/Testers\r\n* Network Security\r\n* Database Developers and Administrators \r\n* Information Assurance\r\n* Web Development\r\n* Helpdesk

The Facilities Coordinator provides assistance to the facility management team to ensure successful service delivery of the client facility needs. Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent qual

The IT Helpdesk Technician will be the first point of contact for all IT-related issues, providing prompt, courteous, and effective technical support to internal users. IT Helpdesk, Desktop Support, or Technical Support role in a professional environment, preferably within manufacturing,

Job Description Hitec Power Protection Inc. is presently accepting applications for experienced Industrial Power Generation Service Technicians for the US West Coast region, in multiple locations: San Jose, CA, Los Angeles, CA, and Chandler, AZ,. Hitec Power maintains Rotary Uninterruptible Power Systems (Backup Power), provides great customer service, and operates an emergency response service 24 hours a day. Main activities: • The ability to perform corrective and quarterly preventative maintenance programs on all machines (APM, SPM, QPM) for both mechanical and electrical systems., • Troubleshooting and diagnosing emergency repair procedures of AC/DC controls *. (Highly Desired), • Being able to use monitoring software, SCADA/PLC software for trouble shooting with helpdesk assistance., • Must be available for on-call rotation., • Provide technical support to customers, sister companies, distributors, and agents., • Reading and understanding wiring diagrams and schematics., • Support and Manage subcontractors during onsite work., • Working independently with minimal daily supervision., • Providing excellent customer service to internal and external customers., • Minimum of 3 years' experience in power generation industry or transferable field., • Industrial electrical background and/or knowledge (Highly Desired), • Ability to read and understand technical drawings (Highly Desired), • Valid driver’s license required, with good driving record., • Passport or ability to acquire one., • Use of electrical testing equipment (Multimeters, Insulation testers, etc.) (Highly Desired), • Excellent communication, reporting, and technical skills, • Intermediate or higher-level computer skills., • Overnight and Extended Travel Required (up to 2 weeks), Short notice., • Available for on-call rotation schedule., • Willingness to learn and improve skills., • Ability to lift 70lbs., • Ability to stand for long periods of time., • Pay Range $32-$36 an hour based on experience., • Guaranteed 40Hrs a week, • Provide Quarterly On-Call pay in addition to salary, • Travel Pay and Pier Diem, • Provided Health Care (Medical, Dental & Vision), • Company Vehicle, • Retirement Plan with match, • Paid Time Off (Vacation, Sick & Holidays)

Job DescriptionSummary Our client is a leading Managed Services Provider (MSP) located in Santa Clara, CA and they are in need of a IT Helpdesk Support Level II. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software. Duties & Responsibilities • End-User assistance, • Point person with Windows Desktop related issues, • Assist with Windows Servers, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boarding, • Network Services and Equipment Installation, • LAN/WAN Installation and Maintenance Support, • Network Hardware Support and Installation, • Door card access, wander guard, lighting, HVACQualifications & Requirements, • Having worked with a Managed Services Provider (MSP) in the past is a MUST!, • Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support, • Remote Management & Monitor (RMM) software experience (i.e. Connectwise, Kaseya, Ninja), • PSA (or Ticketing) software experience (i.e. Autotask), • History of network and firewall administration (Sonicwall & Meraki)., • Basic knowledge of network, server, and workstation troubleshooting knowledge., • Excellent customer service skills (courteous, tactful, and professional demeanor)., • Excellent written and verbal communication skills, with experience presenting to groups., • Reliable work ethic., • A willingness to learn and growEmployment Type: Full time Location: Santa Clara, CA

Job Description We are seeking a Helpdesk Support Technician to join our team! You will resolve computer-related issues for our clients. BC Networks is an IT Managed Services provider, focused on providing support and management services for small to medium sized businesses. Please visit our website for more information: BCN utilizes a combination of automated systems to perform real-time monitoring and remote support for each device we support located at our client’s premise that include advanced desktop management tools, including internet based remote desktop control, software distribution, asset management, and virus protection services. We are looking for a dynamic, self-motivated individual to provide configuration, installation, optimization and day to day management and maintenance of Microsoft Windows desktops, servers and networks. The ideal candidate is an expert systems engineer with extensive background in Microsoft platforms. Responsibilities: • Provide technical assistance with computer hardware and software, • Resolve issues for clients via phone, in person, or electronically, • Recommend hardware and software improvements, • Track customer issues and resolutions, • Provide end user remote support to clients and onsite support, • Install, configure, and support Windows desktop systems, software, printers, and peripherals, • Monitor systems and network for general health and performance and address issues as they come up, • Analyze performance, and recommend\implement strategies for improvement, • Ensure regular backups and occasional restores, • Proactively seek out solutions to problems before they become critical events, • Document tasks, procedures, environments and create run books for setting up and maintaining systems, • Participate in on-call rotation, • Previous experience in IT, customer service, or other related fields, • Ability to build rapport with clients, • Strong troubleshooting and critical thinking skills, • Positive and professional demeanor, • BS in Computer Science or related field or equivalent experience, • 2+ years of experience working on Windows desktops, • Effective oral and written communication, • Proven technical troubleshooting ability and strong hardware\software diagnostic skills, • Ability to multi-task and work under tight deadlines, • Attention to detail, • High moral standards, • Reliable transportation to provide on-site client supportCompany DescriptionBC Networks is a leading Managed Services provider, headquartered in the San Jose serving customers in the Bay Area. We provide a comprehensive suite of flexible IT network support outsourcing solutions tailored for the small/medium business which includes 24x7 monitoring, help desk services, and cloud based hosted solutions. BC Networks utilizes a combination of automated systems to perform real-time monitoring, and remote support for each device we support. The ideal candidate would possess a can-do attitude, is a self-starter, proactive, strategic thinker, hands-on, requires little supervision, team player, quality focused, pays attention to detail, project manager, and maintains complete professionalism at all times.BC Networks is a leading Managed Services provider, headquartered in the San Jose serving customers in the Bay Area.\r\n\r\nWe provide a comprehensive suite of flexible IT network support outsourcing solutions tailored for the small/medium business which includes 24x7 monitoring, help desk services, and cloud based hosted solutions.\r\n\r\nBC Networks utilizes a combination of automated systems to perform real-time monitoring, and remote support for each device we support.\r\n\r\nThe ideal candidate would possess a can-do attitude, is a self-starter, proactive, strategic thinker, hands-on, requires little supervision, team player, quality focused, pays attention to detail, project manager, and maintains complete professionalism at all times.

Job DescriptionWho We AreAt PRIME, a culture of empathy, trust, and belonging are foundational. This is integral in our approach to recruiting, developing, and retaining the best people in the industry. Our growth mindset drives us to embrace challenges and discover what sparks inspiration for creative solutions. PRIME is compelled to keep evolving, and creating new opportunities for those who perform. Our comprehensive services cover the entire lifecycle of a project, capabilities include electrical construction, service and maintenance, underground, utilities services, renewable energy, and low voltage technology solutions. Recognized as one of Silicon Valley’s Best Places to Work!What You Will Do • Provides technical assistance and support for incoming queries and issues related to computer systems, software and hardware, including installation and configuration, • Responds to questions/helpdesk tickets, whether in person, over the phone or via email, • Triage and assign helpdesk tickets to the team as they arrive, • Installs, modifies and repairs computer hardware and software, • Deploys and cleans-up computers, mobile devices, and computer peripherals, • Maintains current and accurate inventory of technology hardware, software and resources, • Complies with and enforces internal policies, processes, and procedures, • Complies with the PRIME Safety Program – learns and follows safety regulations, procedures and safe work practices, • Performs other duties as requested What You Will Need to be Successful, • Associate’s degree (A.A.) or equivalent from two-year college or technical schoolOR at least one year of related experience and/or training; or equivalent combination of education and experience, • A foundational understanding of how software and operating systems work, • Excellent listening, communication and problem-solving skills, • Strong attention to detail with the ability to organize, prioritize and manage multiple tasks within set deadlines

Job DescriptionSummary Our client is a leading Managed Services Provider (MSP) located in Santa Clara, CA and they are in need of a IT Helpdesk Support Level II. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software. Duties & Responsibilities • End-User assistance, • Point person with Windows Desktop related issues, • Assist with Windows Servers, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boarding, • Network Services and Equipment Installation, • LAN/WAN Installation and Maintenance Support, • Network Hardware Support and Installation, • Door card access, wander guard, lighting, HVACQualifications & Requirements, • Having worked with a Managed Services Provider (MSP) in the past is a MUST!, • Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support, • Remote Management & Monitor (RMM) software experience (i.e. Connectwise, Kaseya, Ninja), • PSA (or Ticketing) software experience (i.e. Autotask), • History of network and firewall administration (Sonicwall & Meraki)., • Basic knowledge of network, server, and workstation troubleshooting knowledge., • Excellent customer service skills (courteous, tactful, and professional demeanor)., • Excellent written and verbal communication skills, with experience presenting to groups., • Reliable work ethic., • A willingness to learn and grow

Job DescriptionSalary: $25.00 - $30.00 per hour Joseph J. Albanese, Inc. is looking for an IT Helpdesk Specialist to join our team. As a technical resource, you will play an active role in projects and day-to-day helpdesk support services. This position is available immediately and requires the candidate to work in person at the Companys headquarters in Santa Clara, CA. Voted Best Place to Work for the past 7 years in a row, JJA is a dynamic, fun environment with significant career opportunities to further grow and develop professionally. ESSENTIAL DUTIES & RESPONSIBILITIES: • Perform onsite and remote analysis, diagnostics, and resolution of incidents and problems related to end-user and IT systems., • Responsible for troubleshooting workstations, networks (Level 1), software applications, phones, copiers, and other technologies., • Manage technology inventory, including procurement and disposal., • Ensure compliance with all software licensing agreements. Manage and safeguard software media and associated licenses, track software versions, and maintain a centralized log of software usage., • Ensure that incidents are properly resolved before closure or escalate unresolved incidents as necessary. Provide Level 1 support to JJA end users., • Manage and maintain Microsoft Windows desktop applications and systems, including but not limited to Windows workstations, laptops, Windows Server, and Microsoft Office 365., • Provide technical support and consultation services to end-users via a ticketing system, phone, and chat., • Assist customers in identifying, reproducing, and resolving issues., • Identify and escalate priority issues according to customer specifications., • Conduct customer training and demonstrations., • Serve as the liaison between users and server, network, and third-party administrators to ensure efficient incident and problem resolution. NOTE:These duties listed are meant to describe the general scope of the work. Other duties may be assigned based on business needs within the organization. QUALIFICATIONS: • At least 1 year of hands-on experience in computer troubleshooting., • Proficiency in the Office 365 productivity suite (including SharePoint, Teams, etc.)., • Understanding of Windows Networking, including Active Directory Domain Services., • Experience with mobile device management (iPhones and iPads); hands-on experience with AirWatch is a plus., • An associates degree or certificate in information technology is preferred., • Hands-on hardware troubleshooting experience for desktops, laptops, servers, and related devices., • Ability to read and understand technical manuals, procedural documentation, and OEM guides., • Results-oriented problem solver who is well-organized and a team player with strong oral and written communication skills., • Ability to handle changing priorities and manage multiple tasks simultaneously., • Strong customer service orientation., • Bilingual in English/Spanish is a plus. OTHER: • General work environment sitting for long periods, standing, walking, typing, and bending., • Occasional lifting of up to 50 lbs. WHY JOIN JJA Joseph J. Albanese is a family-owned construction business established and based in Santa Clara, California since 1955. With approximately 1000 employees the company has been instrumental in developing Silicon Valley by performing site / structural concrete, demo, grading, and paving for many of the outstanding projects in Northern California. Our core values of Safety, People, Quality, and Truth! JJA utilizes BIM and other cutting-edge technology to verify constructability and to communicate complex project geometries to field professionals. We offer competitive pay and benefits. See some of our highlighted projects on our website at. Joseph J. Albanese, Inc.provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.