Trabajos helpdesk en Phoenix, ArizonaCrear alertas

Job Description SUNLAND ASPHALT Is the road to your future under construction? Come join our Award Winning Team. Sunland Asphalt & Construction, LLC. strives to recruit top talent and we are committed to help you grow both professionally and personally. We are confident you will find our Company a dynamic and rewarding place in which to work because here at Sunland Asphalt our vision is: 'To be the best place in the world to work.' Voted as one of Phoenix Business Journal's 'Best Places to Work,' Sunland offers employees: • Competitive Weekly Pay and Paid Time Off, • 401(K) with Employer Match, • Tuition Reimbursement, • Work/Life Balance and Community Involvement, • Comprehensive Health Benefits including; Health, Dental, Vision, • Life/Disability Insurances, • Award Winning Peers & Projects, • And A Foundation Built on Safety POSITION PURPOSE The System Administrator supports an organization's server infrastructure and reviews, monitors and supports servers, virtual hosts, storage, backups and network infrastructure/connectivity to maintain network integrity, reliability and stability. The System Administrator deploys configures and maintains software, servers, assists in network planning, support and coordination of data communications and security; administers the virtual host environment, network servers, O/S's, domain controllers, SSO, M365 and integration with other cloud platforms (SaaS, IaaS), Entra ID connectivity & support. The System Administrator assists with helpdesk responsibilities supporting end users and equipment. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Employee shall perform all duties and responsibilities with Sunland's Core Values at the forefront., • Manages Active Directory, Entra ID and Entra ID Connectivity., • Manages Hypervisor, Hosts, Network Data storage servers., • Manages Infrastructure Data Replication, Backups, Restorations and Disaster Recovery., • Manages Entra Enterprise Applications and Single-Sign-On Integrations., • Manages Entra ID Conditional Access Policy and MFA., • Support email security, EDR, MDR/XDR connectivity., • Knowledgeable and experienced with Windows Server and Linux environments., • Designs, Reviews, Installs and Integrates networking hardware/software., • Make recommendations, design solutions, review costs for future infrastructure upgrades., • Assign/configuration of authentication and authorization of directory services., • Maintain integrity of the infrastructure, server deployment, upgrades, patches and maintenance., • Troubleshoot problems reported by users and analysis and resolution., • Support and administer third-party applications., • Administer AD, OU's, Group Policies, Domain Controllers, setup user profiles and permissions, folder shares and permissions., • Help support multiple Divisional offices, both in state/out of state., • Assist with Helpdesk responsibilities as needed and elevated ticket issues., • Protects organization's value by keeping information confidential and secure., • Any and all other duties as assigned. Competencies • Problem Solving/Analysis., • Technical Capacity., • Communication Proficiency., • Time Management., • Customer Service Orientation., • All employees must wear the appropriate personal protective equipment and follow all safety guidelines at all times as an essential part of their job responsibilities. Physical Demands and Work Environment • Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer., • Stamina to maintain attention to detail despite interruptions., • Strength to lift and carry files weighing up to 50 pounds., • Vision to read printed materials and a computer screen., • Hearing and speech to communicate in person and over the telephone. Position Type/Expected Hours of Work • This is a full-time position. Travel • Must be able to travel to any and all field up to 25% to offices and jobsites without exception (including staying away from home if necessary). Supervisory • There are no supervisory responsibilities for this position. MINIMUM QUALIFICATIONS: Education and Work Experience • BS in Information Technology or related field is preferred., • Five (5) plus year's industry experience or equivalent combination of education and experience in System Administration role required; network management best practices and controls., • Operates successfully and independently in a fast-paced, high-intensity work environment., • Highly organized with attention to detail., • Able to work individually and as part of a team., • Ability to communicate effectively., • Customer/employee support focused. Sunland Asphalt is an equal employment opportunity employer Job Posted by ApplicantPro

Job Description We are leading a confidential search for a Supervisor of Network Services for an IT Service Provider in the Phoenix Area. This will be a hands-on player/coach managing a team of 3. Primary Responsibilities: • Oversee the maintenance and support of internal network (offices, data centers, VPNs, inter-site connectivity)., • Supervise the access, performance, and integrations between various tools and platforms., • Manage network vendor relationships, and coordinate with vendors for system upgrades, patches, and issue resolution., • Participate in security audits and implement best practices to protect internal infrastructure., • Lead and mentor the network services team, fostering a culture of collaboration, innovation, and continuous improvement., • Develop and implement strategic plans for network products and services., • Oversee infrastructure growth and scalability., • Evaluate industry trends and advancements to ensure that network solutions and infrastructure remain cutting-edge and efficient., • Oversee routing, switching, firewalls, and wireless for internal use and interfacing with client networks., • Manage access, performance, and integrations between tools., • Ensure all internal systems and networks are monitored for availability and performance., • Create and maintain SOPs for network systems., • Collaborate with Security and Infrastructure Teams to optimize networks for applications and systems., • Manage a team of Network Administrator and Engineers to proactively monitor and respond to internal and client network issues and work network projects., • Respond to network outages within established SLA's Additional Responsibilities: • Serve as a mentor for the Support Teams and Network Administrators, • Serve as a resource for both client and internal projects as needed, • Maintain internal firewall rules, access policies, and the segmentation between client and MSP infrastructure., • Manage internal VPNs and secure remote access for employees., • Maintain network management systems to monitor internal and Client infrastructure., • Perform proactive maintenance, updates, and lifecycle management on core systems., • Support internal teams (helpdesk, systems, NOC) by maintaining the tools and networks they rely on., • Serve as an escalation point for internal and client-facing network related issues., • Maintain detailed and up-to-date internal network diagrams and documentation., • Manage the internal and client-facing IP space., • Troubleshoot, resolve, and communicate network issues to clients, peers, and leadership teams Requirements for the Role: • Professional level IT Certifications, such as: CCNP, SNSP or equivalent., • Deep knowledge of networking concepts (L2/L3, TCP/IP, DNS, DHCP, etc.), • Hands-on experience with Cisco Platforms such as Catalyst, Nexus, Meraki, Umbrella, etc., • Hands-on experience with Palo Alto firewalls, • Hands-on experience with SASE platforms such as HarmonySASE,, • Hands-on experience with NAC such as 802.1x, ACLs, RBAC, etc., • Knowledge of automation platforms such as Rewst, Ansible and Postman, • Familiarity with Linux, • Knowledge of Windows Server administration, • Familiarity with network monitoring and management tools such as Logic Monitor or PRTG, • Diagnosis skills for complex technical issues., • 3-5 years of experience managing and monitoring enterprise, data center and cloud networks, • 3-5 years of leading teams of Network Engineers and Administrators, • 3-5 years of MSP experience, • Experience with PSA tools such as Connectwise or AutoTask, • Interpersonal skills: such as telephony skills, communication skills, active listening and client-care., • Ability to multi-task and adapt to changes quickly, • Ability to work independently and as part of a team, • Strong documentation and time-management skills, • Service awareness of all organization's key IT services for which support is being provided., • Understanding of support tools, techniques, and how technology is used to provide IT services., • Typing skills to ensure quick and accurate entry of service request details., • Self-motivated with the ability to work in a fast-moving environment., • Ability to travel onsite domestically when needed, • Availability to work in-office 2-3 days a week

Job DescriptionDescription: As an IT Systems & Support Administrator, you will own the day-to-day administration of Trek’s technology ecosystem while ensuring alignment with SEC cybersecurity expectations. You’ll work across Microsoft 365, Intune, RMM platforms, Azure VMs, and VoIP, while supporting end users across employees and contractors. This role is ideal for someone who enjoys wearing multiple hats, from helpdesk triage to security hardening to vendor management and who understands the demands of a regulated industry. A background in financial services or another regulated environment is strongly preferred. Requirements:Key Responsibilities • Microsoft 365 Administration: Manage Teams, Outlook, SharePoint, and Exchange Online for a distributed workforce., • Endpoint & Mobile Device Management: Configure and secure laptops, tablets, and phones using Microsoft Intune., • Remote Monitoring & Management: Oversee Atera RMM for monitoring, patching, and asset inventory., • VoIP Systems: Administer 8x8 (preferred) including call flows, troubleshooting, and user provisioning., • Cloud & Server Infrastructure: Manage Azure VMs, resource provisioning, patch cycles, and scalability., • WordPress Server Management: Maintain WordPress environments: plugin updates, backups, and security hardening., • Cybersecurity & Compliance: Enforce endpoint protection, encryption, MFA, and secure configuration consistent with SEC/FINRA expectations., • Documentation: Maintain IT SOPs, onboarding/offboarding workflows, and disaster recovery plans., • Helpdesk: First-line support for hardware, software, cloud, and VoIP issues with clear ticketing hygiene., • Vendor & Procurement: Manage vendors, evaluate new tools, and inform procurement decisions.Qualifications, • 3–5+ years of IT systems administration experience., • Proven experience with Microsoft 365 (Teams, SharePoint, Exchange Online)., • Hands-on experience with Microsoft Intune MDM and RMM tools (Atera, NinjaOne, ConnectWise, etc.)., • Familiarity with VoIP platforms (8x8 preferred; RingCentral/Vonage acceptable)., • Basic WordPress server administration (updates, backups, security)., • Strong grounding in cybersecurity practices; experience in financial services or other regulated industries is preferred., • Process-oriented with strong documentation habits; able to balance daily support with long-term systems improvement.Why Join Trek, • Forward-thinking Enterprise RIA where IT is a strategic enabler of growth., • Broad, modern tech stack spanning cloud, security, collaboration, and digital platforms., • Lean, high-impact team with visibility and ownership beyond a traditional helpdesk role., • 401(k) with employer match, • Health, dental, and vision insurance, • Health Savings Account (HSA), • Flexible schedule and PTO policy, • Tuition reimbursement

Job Description ABOUT US Davis Technology Management is a successful technology company in the IT staffing, Technology Consulting and IT Managed Services sector. Our focus is crafting technical and staffing solutions that empower businesses and foster growth. Our foundation is built on a commitment to our Core Values, and a team dedicated to bridging the gap between innovative IT solutions and businesses seeking to navigate the complexities of the digital age. At the heart of everything we do, we’re dedicated to exceeding expectations and creating RAVING FANS both within our internal team and amongst our clients. CORE VALUES IN ACTION Raving Fans: This is the HEART of Davis Technology Management. It’s not just about meeting expectations, it's about EXCEEDING them. We aim to create a ripple effect of positivity, both within our team and for our clients. Autonomy, Mastery, and Purpose: We believe everyone deserves the right to choose their own path, be excellent at what they do, and work on things where your contribution is visible and meaningful to you. Find your rhythm, master your domain, and understand the bigger picture of your contributions. Growth: Complacency isn’t in our dictionary. We thrive on evolution, aiming to be better, smarter, and more efficient with each passing day. What’s the best book you’ve read recently? Did it inspire you? What did you learn? Let’s discuss! Accountability: We embody it in what we do, every day. We stand by our commitments, taking pride in our work and owning up to our responsibilities. Better Stories: Every day is an opportunity to do incredible things! We actively encourage our team to seek out experiences that enrich their personal and professional lives. We’d love to hear your stories! About the Role Davis Technology Management, a fast-growing Technology Solutions Provider headquartered in DFW, is seeking a Level 3+ Senior IT Engineer to be our first hire in Phoenix, AZ. This is a critical early role that requires a seasoned MSP professional who can work independently, solve complex problems, and represent DavisTM locally. You will start remote and transition to an office role as we build our Phoenix presence. You will serve as the senior-most technical resource in the market, working closely with remote teams and acting as the primary contact for clients. Key Responsibilities * Function as the senior technical escalation point for Phoenix clients, handling the toughest tickets and project work. * Troubleshoot and configure complex network environments: LAN/WAN, firewalls, switching, wireless, VPN. * Manage and support Windows Server infrastructure: AD, DNS/DHCP, Group Policy, virtualization, storage. * Lead client onboarding/offboarding, site deployments, and infrastructure upgrades following MSP best practices. * Oversee technology projects and provide “experienced eyes” on AV/Low Voltage work handled by third parties. * Collaborate with remote NOC/helpdesk teams, escalating appropriately and maintaining clear documentation. * Conduct client visits, perform proactive technology assessments, and strengthen relationships with key stakeholders. * Mentor junior technicians as the Phoenix team grows. Required Qualifications * 5+ years in a Level 3+ or Senior Engineer role within an MSP. * Proven ability to manage multiple clients and priorities simultaneously. * Deep technical knowledge of networking, Windows Server environments, and Microsoft 365. * Strong project delivery experience (network refreshes, server migrations, tenant moves). * Excellent troubleshooting, documentation, and client communication skills. * High degree of self-direction — comfortable being the only local technical resource at times. Preferred Qualifications * Experience with hospitality/restaurant technology environments. * Proficiency with PSA/RMM tools (ConnectWise, Kaseya, N-Able, etc.). * Industry certifications: CCNA, Network+, MCSA/MCSE, Azure Fundamentals. * Familiarity with AV/Low Voltage project oversight. Why This Role Matters This is a ground-floor opportunity in DavisTM’s Phoenix expansion. You’ll have significant influence over how we deliver service in this market, with a clear growth path into Market Lead / Regional Manager as we scale. Compensation Range: $110K - $120K

Job Description About the Role: We are seeking a highly motivated and energetic Business Development Representative (BDR) to join our growing sales team. This is an outside sales role focused on selling IT managed services to small and mid-sized businesses across the Phoenix metro area. As a BDR, you’ll be the face of our company—meeting with business owners, IT managers, and decision-makers, generating leads, and closing new business opportunities. This is a great opportunity for someone who thrives in face-to-face selling, enjoys being on the go, and has a passion for technology solutions. Key Responsibilities: • Conduct door-to-door prospecting and cold outreach to businesses in the Phoenix area, • Identify, qualify, and develop new business opportunities for IT managed services, including network support, cybersecurity, cloud solutions, and helpdesk services, • Schedule and conduct on-site consultations and product demos with potential clients, • Maintain a pipeline of prospective clients and track activity using CRM tools, • Work closely with the internal sales, technical, and service delivery teams to provide tailored solutions, • Meet or exceed monthly sales goals and KPIs, • 1–3 years of B2B sales experience (preferably in IT, technology, or services), • Proven experience with door-to-door or outside sales is highly preferred, • Excellent interpersonal, communication, and presentation skills, • Self-starter with a strong work ethic and the ability to manage time independently, • Comfortable with CRM systems, Microsoft Office, and basic tech tools, • Knowledge of IT managed services, cloud computing, cybersecurity, or SaaS sales, • Competitive base salary + uncapped commission structure, • Car/mileage reimbursement, • Full benefits (health, dental, vision, PTO), • Ongoing sales training and mentorship, • A collaborative and energetic team environment

The Service Desk Support Tech is a member of the Internal Systems IT Support Team responsible for providing in-person and remote IT support to ARx staff and team members in our Orlando offices.Additional responsibility to serve as an escalation path for other support team members.Support includes a

Provide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product. Associates or Bachelors degree in facilities management, building, business or other related field preferred. Prio

Proficiency in ServiceNow helpdesk ticketing system.

Be among the first 25 applicants.Join Our Team at Native American Connections!.Native American Connections (NAC) is a nonprofit organization dedicated to improving the lives of individuals and families through affordable housing, behavioral health, and community development services.For over 50 year

Monitor and uphold IT security standards, including endpoint protection, patching, and compliance procedures. Contribute to IT documentation, knowledge sharing, and continuous improvement initiatives in line with Mark-Taylor's guiding principles. Access to all Mark-Taylor Residential amenities (incl

The Helpdesk Administrator enables Nest Health's mission by ensuring employees have secure, reliable, and scalable technology tools. Additionally, the Helpdesk Administrator will:.

Technology Support Specialist (Tech Services Helpdesk). Provides first-level IT support and responds to requests or helpdesk tickets for desktop, audiovisual and/or phone systems, and on campus events.

The Service Desk Support Tech is a member of the Internal Systems IT Support Team responsible for providing in-person and remote IT support to ARx staff and team members in our Orlando offices.Additional responsibility to serve as an escalation path for other support team members.Support includes a

IT support, helpdesk, or desktop support. IT support, helpdesk, or technical troubleshooting.

IT helpdesk or technical support roles, with at least 2 years in a senior or escalation capacity. The Senior IT Helpdesk Specialist serves as the primary escalation point for complex technical issues, ensuring timely resolution and exceptional customer service. Provide guidance and training to junio

As aSupervisor, Helpdesk-Service Desktop working remotely in the US, you’ll be a part of bringing humanity to business. As aSupervisor, Helpdesk-Service Desktop working remotely in the US, you’ll be a part of bringing humanity to business.

Part Time - Helpdesk Tech (Temp Level 1). Provides specialized support for students, staff, and faculty by responding to inquiries via phone, online chat, in person, emails, and helpdesk tickets.

Job DescriptionAbout PrePass PrePass® is North America's most trusted weigh station bypass and toll management platform. We’re transforming how the transportation industry operates—creating solutions that keep trucks moving safely, efficiently, and compliantly. This means making bold decisions and building systems that support not only fleets but the broader economy. It all starts with enabling commercial vehicles to keep rolling with seamless toll management, weigh station bypass, and safety solutions. It’s what we do best, and we do it to meet the demands of the road every day. That’s why people join us: our solutions are implemented in real-time, on highways and interstates across the nation, helping fleets go farther, faster. This work challenges and rewards, presenting complex problems that need ambitious answers. We hire bold thinkers with a heart for impact, a passion for progress, and the optimism to shape the future of transportation. About the Role We’re looking for an HR Coordinator to join the HR Team! This is a full-time, onsite position located at our downtown Phoenix office. 75% of the position will consist of providing administrative support to the HR Team. 25% of the position will require general office support. This is an ideal role for someone that wants to get more HR experience, coaching and development. Essential Responsibilities75% HR Support Onboarding New Hires • Submit to IT new hire tickets in the applicable system., • Ensure all new hire documents are completed and submitted in a timely manner. Follow-up with candidates to provide support and escalate questions, issues when appropriate., • Ensure all new hires submit a photo, upload photo., • Onboarding employees in the Phoenix office: Issue parking garage, office, and elevator badges, submit parking garage applications, and prepare name plates., • Prepare names plates, when applicable., • Submit parking garage applications. Offboarding Activities • Submit to IT offboarding tickets in the appliable system., • Oversee badge deactivation and reassignments. HR Administrative Support • Assist with filing documents., • Complete first draft of unemployment claim responses, Employment and Medical Verifications., • Distribute HR mail to the appropriate individual., • Assist with documentation preparation for training, meetings, open enrollment. Recruiting Support • Assist hiring managers with scheduling interviews in the Applicant Tracking System., • Upon request from Recruiter, respond to candidate inquiries., • Support Recruiter with recruiting efforts for specific roles, to include resume screening and phone screens., • Update the Applicant Tracking System upon request. Culture-Related Activities & Support • Assist with logistics for employee events (room setup/clean up, material preparation i.e., for All-Hands meetings and offsite events., • Coordinate logistics for employee gatherings (e.g., bagels, Friday lunches), • Prepare visuals for the lobby monitor., • Prepare the quarterly newsletter., • Support employee engagement initiatives and office celebrations. 25% General Office Support Front Desk & Office Operations • Greet visitors, issue guest badges, and validate parking., • Answer and route incoming calls to appropriate team members., • Sort and distribute mail; manage shipping requests via USPS, UPS, and FedEx., • Maintain inventory of office supplies, snacks, and beverages., • Perform light cleaning of common areas and kitchens., • Submit and track facility service requests via online ticketing portal., • Manage suite, elevator, and parking access using OpenPath., • Associate’s or bachelor’s degree in Human Resources or related field OR 1 year of experience supporting HR or recruiting., • Strong verbal and written communication skills., • Proficient in Microsoft Office Suite (Word, PowerPoint, Outlook)., • Detail-oriented with the ability to easily manage multiple priorities., • Friendly and professional demeanor with a strong sense of initiative. Desired Characteristics • Proactive problem-solver with a service-oriented mindset., • Ability to build trust with candidates, employees across the company., • Ability to take ownership of their role and responsibilities., • Robust benefit package that includes medical, dental, and vision that start on date of hire., • Paid Time Off, to include vacation, sick, holidays, and floating holidays., • 401(k) plan with employer match., • Company-funded “lifestyle account” upon date of hire for you to apply toward your physical and mental well-being (i.e., ski passes, retreats, gym memberships)., • Tuition Reimbursement Program., • Voluntary benefits, to include but not limited to Legal and Pet Discounts., • Employee Assistance Program (available at no cost to you)., • Company-sponsored and funded “Culture Team” that focuses on the Physical, Mental, and Professional well-being of employees., • Community Give-Back initiatives., • Culture that focuses on employee development initiatives.

Job DescriptionSummary Our client is a leading Managed Services Provider (MSP) located in Scottsdale, AZand they are in need of a IT Helpdesk Support Level I. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software. Duties & Responsibilities • End-User assistance, • Point person with Windows Desktop related issues, • Assist with Windows Servers, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boarding, • Network Services and Equipment Installation, • LAN/WAN Installation and Maintenance Support, • Network Hardware Support and Installation, • Door card access, wander guard, lighting, HVACQualifications & Requirements, • Having worked with a Managed Services Provider (MSP) in the past is a BONUS!, • Three (2-3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support, • Remote Management & Monitor (RMM) software experience (i.e. Connectwise, Kaseya, Ninja), • PSA (or Ticketing) software experience (i.e. Autotask), • History of network and firewall administration (Sonicwall & Meraki)., • Basic knowledge of network, server, and workstation troubleshooting knowledge., • Excellent customer service skills (courteous, tactful, and professional demeanor)., • Excellent written and verbal communication skills, with experience presenting to groups., • Reliable work ethic., • A willingness to learn and growEmployment Type: Full time Location: Scottsdale, AZ

Job Description Reports to: IT Support Manager Pay Rate: 40,000 – 50,000 Annually Duties and Responsibilities * Support/troubleshooting of moderately difficult hardware, software, network, mobile device, remote user and phone related issues within a large enterprise environment. * Remotely assist users with desktop, server, point of sale, business management programs, network or software troubleshooting, updating required software, firmware or applications * Issue resolution and troubleshooting for software application errors, printer issues, shared resource access, hardware and software configuring and installations, OS patch management, performing basic network and server level troubleshooting, providing on-site support in a very customer-oriented service environment, and other duties as assigned * First level identification and escalation of Major Incidents using the approved IT escalation processes * Document all work performed through a ticket tracking system and effectively track and route incidents to the appropriate teams within IT * Assist in creating knowledgebase articles, checklists, FAQs and End User training. * Follow all standard service desk policies and procedures. * Answering or escalating customer questions, instructing customers in the operations and maintenance of systems/equipment * Willingness to learn industry specific and proprietary management systems * Perform network administration functions, user account permissions, Active Directory changes * Follow up with clients to ensure resolution is complete and satisfactory * Maintain accurate, thorough and timely information in ticketing system adhering to departmental policies and procedures * Collaborate with peers to form technical solutions * Completion of day-to-day help desk support requests and assigned projects that require interaction with other divisions of our company * Additional responsibilities as assigned * Must possess reliable transportation and be willing to travel to customer sites as needed Capabilities/Competencies * Minimum of 3 years demonstrated, recent support/troubleshooting experience in all aspects of Windows XP, Windows 7, Windows 10, MAC, MS Office, Office 365, Internet Explorer 9 and above. * Minimum of 2 years in a customer service role within an IT support team. * Thorough knowledge of all Windows server and desktop operating systems * Thorough knowledge of Word, Excel, PowerPoint, Outlook, Active Directory and Exchange * Familiarity supporting (not engineering) TCP/IP, cables, IP phones, workstation connectivity, printer connectivity, POS devices and Active Directory administration * Ability to provide remote desktop support to customers. * Ability to use remote support tools like VNC, LogMeIn, RDP, etc. * Ability to multi-task and maintain good communication is a must * Solid organizational skills and be strong attention to detail. * Excellent written and oral communication skills. * Excellent problem analysis and solving skills. * The Help Desk is a 24x7 operation. Candidates must be very flexible and willing to work during holidays and on shifts as required. * Shifts may be changed based on coverage requirements and special events. Candidates may be asked to work longer hours on a case-by-case basis. * Must be able to learn quickly and be very self-sufficient with limited training required. * Candidates must be able to cope with stressful situations and frustrated customers in a calm and appropriate manner. * Self-starter, dependable and accurate in completing tasks with strong attention to detail. * Demonstrated ability to multi-task and work independently with minimal supervision. * Adhere to internal IT Policy and Procedures as it relates to helpdesk operations. * Independent, self-starting attitude with the willingness to share knowledge. * Strong customer service and problem-solving skills including the ability to provide diligent, prompt, and courteous responses to users’ questions or issues. * Ability to function effectively in a fast-paced environment Desired Skills & Experience * 2-4-year degree in a Technical field * Minimum of 1 year in the hospitality industry * IT related certifications preferred – e.g. A+, Network+, Security+, ITIL or MCP. * Understanding of basic ITIL principals preferred. * Basic understanding of application architectural principals and technologies in relation to client/server, n-tier, asynchronous message hub and web-based. * Basic understanding of networking concepts, including LAN/WLAN/WAN, TCP/IP, ICMP, 802.1x authentication, 802.11 wireless networking, DNS, DHCP, VPN, RSA, proxy, certificates and FTP (SSL & SSH) and ability to remotely troubleshoot connectivity issues for end users. * Basic understanding of types of network and server equipment, like firewalls, routers, switches, load balancers, blades, chassis, racks and SAN. * Demonstrated ability to support remote users over VPN technologies and get them operational without access to see their computer or remote network configuration. * Knowledge of Active Directory and application-based user account management.

Job Description JARS Help Desk Technician Location: JARS Corporate Office Pay Rate: $23.50/hour Job Type: Full-Time About the Role JARS Cannabis is seeking a Help Desk Technician to provide frontline technical support for our retail stores and corporate office. This position plays a key role in keeping our technology running smoothly, including POS systems, hardware, networking, and user accounts. If you have a passion for problem-solving and want to grow your career in IT, this role is a great opportunity. Key Responsibilities * Provide first-level IT support and technical assistance for end users across multiple locations. * Respond to help desk tickets and resolve issues via Freshservice or other ticketing systems. * Troubleshoot and repair hardware and software, including POS systems, printers, tablets, laptops, and scanners. * Manage user account setup, password resets, MFA, and role-based access controls (RBAC). * Configure and maintain workstations, inventory stations, and print servers remotely. * Support basic networking issues (device connectivity, static IP configuration, printer setups). * Monitor network dashboards (Unifi or similar) and escalate infrastructure issues when required. * Document resolutions, maintain SOPs, and contribute to the internal knowledge base. * Partner with senior IT staff for escalated or advanced troubleshooting. Schedule Training Schedule (Temporary): * Monday - Friday | 8:00 AM - 5:00 PM Permanent Schedule: * Wednesday - Friday | 1:00 PM - 10:00 PM * Saturday - Sunday | 7:00 AM - 4:00 PM Qualifications * 1+ year of experience in IT support, helpdesk, or desktop support (preferred, but not required). * Knowledge of Windows operating systems, hardware troubleshooting, and networking fundamentals. * Strong customer service and communication skills with the ability to guide non-technical users. * Familiarity with ticketing systems (Freshservice, Zendesk, ServiceNow, or similar). * Experience with POS systems and retail technology is a plus. * Must be able to work evenings and weekends. Benefits of Joining JARS * Competitive pay at $23.50/hour * Growth and development opportunities in IT and technical support * Work in a fast-paced, supportive environment * Be part of a company committed to innovation and employee success

Job DescriptionBenefits: • Flexible schedule, • Opportunity for advancement Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities • Perform a wide range of technical tasks including but not limited to:, • OS installations, hardware diagnostics, and software setup, • Structured cabling (including drilling, running, and dressing cables), • Telecom work (punch-downs, demarc extensions, etc.), • Work independently across various environments: retail, medical, restaurant, and corporate, • Maintain a high standard of professionalism with clients, • Be on call and ready to respond to service requests within your territoryPreferred Skills & Experience, • PC and printer troubleshooting experience (a strong plus), • At least 1 year of I.T. or Telecom experience, and one of the following:, • A+ Certification, • Network+ Certification, • OR 5+ years verifiable field experience in I.T./TelecomRequired Equipment & Qualifications, • Reliable personal vehicle (Public transportation not accepted), • Valid drivers license, • Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers)., • Laptop with Ethernet port, • Smartphone with mobile hotspot, • Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage., • Punctual, courteous, and presentableCompensation & Perks, • Paid hourly while on site, • 1099 contractor position, • Travel pay included (based on time travel; approx. 80-mile radius from home), • App-based tracking for job time and travel, • Exposure to new and exciting technologies and clients, • Opportunity to expand your skills and industry knowledgeAbout AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

Job Description Job Title: Local IT Help Desk / Support Technician Job Type: Full-time, Salaried FSLA Status: Exempt Job Location: Hybrid - Phoenix Metro Area Compensation: $55,000-$75,000 annually, commensurate with experience Reports to: Service Delivery Manager About Focus Solutions Focus Solutions is a leading healthcare IT company dedicated to providing a comprehensive technology platform tailored to meet the needs of healthcare practices. At Focus Solutions, we integrate fragmented technologies into a seamless, intuitive technology ecosystem to enhance clinical and operational efficiency. We foster a collaborative and inclusive work culture, and our organization is experiencing rapid growth. We are looking for candidates who want to grow with the company. As a remote-work company, we offer flexibility and work-life balance while maintaining a strong sense of teamwork and connection. Role Overview The Local IT Help Desk / Support Technician is a hands-on IT professional with a strong foundation in Microsoft Azure, Office 365, networking, and end-user desktop support. This role requires a proactive problem-solver who enjoys working in both cloud and on-premise environments, thrives on variety, and is excited about delivering excellent support in the healthcare industry. Responsibilities Core Systems Administration & Support • Administer and support Windows servers, infrastructure, and virtualization platforms (VMware, Hyper-V)., • Manage Microsoft 365 environments including Exchange, Teams, SharePoint, and user access., • Implement and support Azure-based services including identity, security, networking, and virtual infrastructure., • Provide comprehensive Tier 1/2 desktop support (Windows and Mac), resolving escalated helpdesk issues remotely and onsite.Networking & Security, • Design, configure, and maintain network components: VPNs, IP routing, ACLs, NAT, and load balancers., • Support secure remote access, TLS/SSL encryption, MFA, and other security best practices., • Assist with firewall and endpoint security configurations.Automation, Monitoring, and Tools, • Use scripting tools (e.g., PowerShell) to automate repeatable tasks and improve operational efficiency., • Manage device configurations using MDM tools like Intune, Automate, and NinjaOne., • Maintain system updates and security patches across desktop and server environments.Client-Facing Field Support, • Travel to client sites (primarily in the Phoenix Metro area) for scheduled support, installations, and issue resolution., • Act as a trusted technical advisor to clients, identifying opportunities to optimize and improve their IT environments., • 3-5+ years of experience in Systems Administration or Tier 1/2 IT Support, • Strong working knowledge of:, • Microsoft Azure (IaaS, PaaS, networking, AD/Azure AD), • Microsoft 365 administration, • Windows Server environments, • Desktop support (Windows and Mac), • Networking fundamentals: VPNs, NAT, Routing, DHCP/DNS, • Mobile Device Management (Intune or similar), • Scripting (PowerShell preferred), • Virtualization platforms (VMware, Hyper-V)Preferred Skills, • Experience working with an MSP or in client-facing IT support roles, • Exposure to healthcare IT (EHR/EMR systems, HIPAA, HITRUST), • Microsoft certifications (AZ-104, AZ-140, AZ-800, etc.) a plusSoft Skills, • Excellent verbal and written communication, • Strong troubleshooting and time management, • Self-motivated with a service-oriented mindset, • Competitive pay commensurate with experience, • Hybrid remote work environment with flexibility, • Robust benefits package including health, dental, and vision insurance, • 401(k) retirement plan with company match, • Generous paid time off policy, • Professional growth opportunities, including training and development, • Bonuses for successful employee referrals and earning select Microsoft Solutions certifications, • A supportive, inclusive, and fun work culture that encourages collaboration and innovationHow to Apply If you are a motivated and detail-oriented data professional passionate about healthcare technology, we'd love to hear from you! To apply for the Local Help Desk / Support Technician position at Focus Solutions, please complete our applicant questions and submit your resume and cover letter outlining your qualifications and relevant experience. We look forward to your application! Focus Solutions is an equal opportunity employer and will consider all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job DescriptionSummary Our client is a leading Managed Services Provider (MSP) located in Scottsdale, AZ and they are in need of a IT Helpdesk Support Level I. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software. Duties & Responsibilities • End-User assistance, • Point person with Windows Desktop related issues, • Assist with Windows Servers, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boarding, • Network Services and Equipment Installation, • LAN/WAN Installation and Maintenance Support, • Network Hardware Support and Installation, • Door card access, wander guard, lighting, HVACQualifications & Requirements, • Having worked with a Managed Services Provider (MSP) in the past is a BONUS!, • Three (2-3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support, • Remote Management & Monitor (RMM) software experience (i.e. Connectwise, Kaseya, Ninja), • PSA (or Ticketing) software experience (i.e. Autotask), • History of network and firewall administration (Sonicwall & Meraki)., • Basic knowledge of network, server, and workstation troubleshooting knowledge., • Excellent customer service skills (courteous, tactful, and professional demeanor)., • Excellent written and verbal communication skills, with experience presenting to groups., • Reliable work ethic., • A willingness to learn and grow

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